Framer-1

📍 Job Overview

Job Title: Framer

Company: Michaels Stores

Location: Marina, CA (121 General Stillwell Dr)

Job Type: Part-Time

Category: Retail Operations / Custom Framing Specialist

Date Posted: April 19, 2026

Experience Level: Entry-Level to Junior (0-2 years)

Remote Status: On-site

🚀 Role Summary

• Drive customer engagement and sales by providing expert custom framing solutions.

• Ensure operational excellence in the framing department and throughout the retail store.

• Maintain visual merchandising standards for ready-made frames and assigned areas.

• Uphold company policies, safety protocols, and operational efficiency.

• Execute cash handling and customer transaction processes accurately.

📝 Enhancement Note: This role is focused on direct customer interaction within a specialized retail environment, emphasizing sales, service, and production within the custom framing department. It requires a blend of interpersonal skills, hands-on technical ability, and adherence to operational procedures.

📈 Primary Responsibilities

• Build and maintain strong customer relationships through personalized design consultations and product solutions.

• Execute custom framing orders with a high degree of quality and meet production timelines.

• Manage and maintain the ready-made frame department, including visual merchandising and inventory replenishment.

• Provide exceptional customer service by assisting shoppers with product location, needs assessment, and problem resolution.

• Adhere strictly to Standard Operating Procedures (SOPs) and company programs to ensure compliance and operational consistency.

• Support company-wide shrink and safety initiatives, contributing to a secure and efficient work environment.

• Participate actively in inventory management processes, including truck unloading, stocking, and directed replenishment.

• Operate the cash register and perform all cash handling procedures accurately and according to standards.

• Assist with and support Omni-channel processes, ensuring a seamless customer experience across all touchpoints.

• Maintain a clean, safe, and clutter-free store environment for both customers and team members.

📝 Enhancement Note: The primary responsibilities highlight a dual focus on sales-driving customer engagement and meticulous operational execution within the framing department, underscoring the importance of both customer-facing and back-of-house duties in this role.

🎓 Skills & Qualifications

Education: No specific educational degree is mandated, but a strong aptitude for learning and following instructions is essential.

Experience: 0-2 years of experience is required, with a preference for candidates with prior retail or customer-facing sales experience.

Required Skills:

• Basic computer proficiency for order processing and system navigation.

• Fundamental measuring skills for accurate custom framing specifications.

• Ability to safely and effectively operate framing equipment, including a glass cutter.

• Strong interpersonal and communication skills for customer engagement and relationship building.

• Cash handling and point-of-sale (POS) system operation proficiency.

• Ability to follow Standard Operating Procedures (SOPs) and company guidelines.

Preferred Skills:

• Previous retail sales experience, particularly in a custom or specialized product environment.

• Experience in selling products or services directly to customers, demonstrating persuasive sales techniques.

• Familiarity with custom framing processes and design principles.

• Experience operating specialized equipment like a heat press.

📝 Enhancement Note: The required skills emphasize foundational abilities crucial for retail operations and customer service, while preferred skills point towards candidates who can accelerate their contribution in sales and specialized framing tasks, indicating a potential for growth within the department.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio is not explicitly required for this entry-level role, candidates are encouraged to highlight relevant experiences in their resume or during the interview that demonstrate:
  • Process Adherence: Examples of following specific procedures or SOPs in previous roles to ensure consistency and quality.
  • Problem-Solving: Instances where they identified and resolved customer issues or operational challenges effectively.
  • Skill Demonstration: Descriptions of hands-on tasks performed, such as accurate measuring, precise cutting, or careful assembly, which are analogous to framing work.
  • Customer Interaction: Anecdotes showcasing successful customer engagement, needs assessment, and solution provision.

Process Documentation:

• Candidates should be prepared to discuss their understanding of and experience with:
  • Workflow Execution: How they have followed established workflows for tasks such as order taking, production, and customer service in previous roles.
  • Quality Control: Their approach to ensuring the accuracy and quality of their work, especially in customer-facing or product-based roles.
  • System Usage: Familiarity with using basic computer systems for tasks like data entry, order management, or inventory tracking.

📝 Enhancement Note: For this entry-level position, the "portfolio" is less about tangible documents and more about articulating relevant experiences and demonstrated aptitudes during the application and interview process, focusing on process adherence and customer service skills.

💵 Compensation & Benefits

Salary Range: $17.50 - $20.60 per hour. This range reflects the typical compensation for part-time retail associates with specialized responsibilities in the current market, considering the specific location and the nature of the custom framing work.

Benefits:

• Health insurance (medical, dental, and vision)

• Paid time off (PTO)

• Tuition assistance programs

• Generous employee discounts on Michaels products

• Other benefits as detailed on mikbenefits.com

Working Hours: This is a Part-Time position. Specific hours will vary based on store needs and scheduling, potentially including nights, weekends, and early mornings. The role is on-site, requiring physical presence at the Marina, CA store location.

📝 Enhancement Note: The salary range is based on the provided minimum and maximum hourly rates, reflecting standard compensation for entry-level to junior retail positions with specialized duties in high-cost-of-living areas in the United States. Benefit details are drawn directly from the provided text, highlighting a comprehensive package for part-time employees.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts and Crafts Retail. Michaels operates as the leading destination for creating and celebrating in North America, offering a wide range of art supplies, craft materials, and custom framing services.

Company Size: The Michaels Companies, Inc. operates over 1,300 stores in 49 states and Canada, employing a significant workforce. This large retail footprint suggests a structured organizational environment with established operational processes.

Founded: Founded in 1973 and headquartered in Irving, Texas, Michaels has a long-standing history in the retail sector, indicating a mature and established business model.

Team Structure:

• The Framer will be part of a store-level team, likely reporting to a Store Manager or Assistant Manager, with direct supervision from a Framing Department Lead or Manager.

• Collaboration will occur with fellow store associates, including sales floor staff, cashiers, and potentially other department specialists.

Methodology:

• Customer-Centric Approach: Emphasis on building customer relationships and providing tailored solutions, particularly in custom framing.

• Operational Standards: Strict adherence to SOPs for consistent service delivery, safety, and compliance.

• Sales and Production Focus: Driving both sales through consultations and ensuring high-quality, timely production of framing orders.

• Teamwork and Support: Contributing to overall store operations, including stocking, merchandising, and Omni-channel support.

Company Website: https://www.michaels.com/

📝 Enhancement Note: The company culture is rooted in creative expression, customer service, and operational efficiency within a large retail network. The size and history of Michaels imply established processes and a focus on team collaboration for achieving store-level objectives.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned at an entry-level to junior specialist level within the retail operations framework. It focuses on direct customer interaction, specialized production, and adherence to established operational procedures within the custom framing department.

Reporting Structure: The Framer typically reports to a Store Manager or an Assistant Manager, with direct daily oversight from a Framing Department Manager or Lead. This structure ensures guidance on both sales and production aspects.

Operations Impact: The Framer's impact is directly tied to driving revenue through custom framing sales, enhancing customer loyalty via exceptional service, and maintaining the operational integrity and visual appeal of the framing department and store. High-quality framing solutions contribute significantly to customer satisfaction and repeat business.

Growth Opportunities:

• Specialization Advancement: Potential to become a Senior Framer or Framing Specialist, taking on more complex projects and mentoring junior staff.

• Retail Management Track: Progression to roles such as Sales Lead, Department Manager, Assistant Store Manager, or Store Manager within Michaels.

• Skill Development: Opportunities to deepen expertise in custom framing techniques, sales consultation, and retail operations through on-the-job training and company programs, potentially including tuition assistance for relevant external education.

📝 Enhancement Note: While this is an entry-level role, Michaels offers clear pathways for advancement within retail operations and management, supported by company benefits like tuition assistance, making it a viable starting point for a career in retail management or specialized creative services.

🌐 Work Environment

Office Type: Public retail store setting. The work environment includes customer-facing areas (sales floor, framing consultation area) and back-of-house areas (stock rooms).

Office Location(s): Marina, CA (121 General Stillwell Dr). This specific store location implies a local customer base and community engagement.

Workspace Context:

• The framing shop environment involves specialized equipment such as a glass cutter and heat press, requiring attention to safety protocols.

• Climate-controlled public areas are standard, though some stock rooms may not be.

• Outdoor work may be assigned, such as retrieving shopping carts or during truck unloading.

• The role requires constant interaction with customers and team members, fostering a collaborative and service-oriented atmosphere.

• Access to basic computer systems for order management and POS operations.

Work Schedule: Work hours include nights, weekends, and early mornings, reflecting the demands of a retail environment. Flexibility is expected to meet store operational needs.

📝 Enhancement Note: The work environment is dynamic and customer-centric, requiring adaptability to various tasks and conditions, from detailed design work in the framing shop to general store support and customer assistance on the sales floor.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Application review focusing on required skills and experience.

• In-Person Interview: Typically involves a conversation with the Hiring Manager (e.g., Store Manager or Framing Lead).

  • Behavioral Questions: Expect questions about customer service scenarios, problem-solving, teamwork, and handling difficult situations.
  • Skills Assessment: Discussion of basic computer skills, measuring ability, and familiarity with operating equipment.
  • Role-Specific Questions: Inquiry into understanding of custom framing, sales approach, and ability to follow procedures.
  • Store Tour & Introduction: May include a brief tour and introduction to team members.

• Practical Demonstration (Potential): While not explicitly stated, a brief practical demonstration of measuring skills or operating basic equipment might be requested to assess aptitude.

Portfolio Review Tips:

• Resume Focus: Ensure your resume clearly lists any retail, customer service, or hands-on experience. Quantify achievements where possible (e.g., "Assisted an average of X customers per day," "Maintained X% accuracy in cash handling").

• Highlight Relevant Skills: Emphasize "basic computer skills," "basic measuring skills," and any experience with tools or equipment. If you have any experience with art, design, or crafts, mention it.

• Storytelling: Be prepared to verbally describe experiences that demonstrate your ability to build customer relationships, solve problems, and follow instructions accurately. Use the STAR method (Situation, Task, Action, Result) for behavioral questions.

• Company Alignment: Express enthusiasm for Michaels' mission of fueling creativity and a commitment to excellent customer service and operational standards.

Challenge Preparation:

• Customer Interaction Scenarios: Practice responding to common retail customer service situations (e.g., a customer unhappy with a product, a customer looking for a specific item, a customer needing design advice).

• Procedural Adherence: Be ready to explain how you would follow instructions for tasks like order processing, cash handling, or inventory management.

• Problem-Solving: Think of examples where you had to resolve a customer issue or overcome an operational hurdle in a previous role.

📝 Enhancement Note: The interview process for this role is likely to be direct and practical, focusing on assessing a candidate's ability to perform the core duties of customer service, sales, and operational tasks within a retail setting, with an emphasis on practical skills and a positive attitude.

🛠 Tools & Technology Stack

Primary Tools:

• Custom Framing Equipment: Glass cutter, mat cutters, framing assembly tools (e.g., underpinner, staple gun), potentially a heat press for certain applications.

• POS (Point of Sale) System: For processing transactions, managing customer orders, and handling payments.

• Basic Computer Systems: For accessing order information, company portals, and potentially basic inventory management software.

Analytics & Reporting:

• Primarily focused on sales performance metrics for custom framing and overall store sales.

• Inventory tracking and stock level management.

CRM & Automation:

• The POS system likely serves as a basic CRM, tracking customer purchase history for framing orders.

• Automation is likely limited to POS transaction processing and potentially some inventory replenishment systems.

• Integration is primarily internal between POS and inventory/order management systems.

📝 Enhancement Note: The technology stack is focused on essential retail operations tools, with specialized equipment for the framing department. Proficiency with POS systems and basic computer skills are key technical requirements.

👥 Team Culture & Values

Operations Values:

• Creativity & Passion: Fostering an environment where creativity is valued, and team members are encouraged in their own creative pursuits.

• Customer Focus: Prioritizing customer satisfaction through exceptional service, personalized solutions, and building lasting relationships.

• Integrity & Respect: Upholding ethical standards, treating all individuals with respect, and promoting a positive and inclusive work environment.

• Efficiency & Quality: Striving for operational excellence, accurate production, and consistent delivery of high-quality products and services.

• Teamwork: Collaborating effectively with colleagues to achieve store goals and support a positive team dynamic.

Collaboration Style:

• Cross-Functional Support: Associates are expected to support each other across different departments and tasks to ensure smooth store operations.

• Customer-Centric Collaboration: Working together to provide comprehensive solutions for customers, often involving handoffs between sales and production.

• Open Communication: Encouraging clear communication regarding customer needs, production timelines, and operational challenges.

📝 Enhancement Note: Michaels' culture emphasizes a blend of fostering creativity and adhering to strong operational standards, all while maintaining a customer-centric approach and promoting a supportive team environment.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Sales and Production: Effectively managing customer consultations and sales efforts while meeting production deadlines for custom framing orders.

• Customer Expectations Management: Accurately assessing customer needs and managing expectations regarding design possibilities, timelines, and costs.

• Physical Demands: Handling the physical requirements of the job, including standing for long periods, lifting heavy items, and working with specialized equipment.

• Adapting to Retail Schedules: Working varied hours, including nights, weekends, and holidays, which requires flexibility and time management.

• Continuous Learning: Keeping up-to-date with new framing materials, techniques, and company promotions.

Learning & Development Opportunities:

• On-the-Job Training: Comprehensive training on custom framing techniques, equipment operation, sales consultation, and POS systems.

• Company Resources: Access to internal training modules, SOPs, and potentially workshops focused on sales, customer service, and operational skills.

• Career Pathing: Opportunities to advance into leadership roles within the store or specialize further in the framing department.

• Tuition Assistance: Financial support for pursuing further education relevant to career development.

📝 Enhancement Note: This role presents opportunities to develop specialized craft skills and customer relationship management abilities, with clear pathways for growth within a large, established retail organization.

💡 Interview Preparation

Strategy Questions:

• Customer Interaction: "Describe a time you helped a customer find the perfect solution for their needs." (Focus on listening, problem-solving, and customer satisfaction.)

• Sales Approach: "How would you approach a customer who is unsure about their framing choices?" (Highlight consultative selling, offering options, and building confidence.)

• Problem Solving: "What would you do if a customer was unhappy with a framing order?" (Emphasize empathy, understanding the issue, and finding a resolution per company policy.)

• Operational Execution: "How do you ensure accuracy when taking measurements or processing orders?" (Focus on attention to detail, following procedures, and double-checking work.)

Company & Culture Questions:

• "What do you know about Michaels and our mission?" (Research their mission: "fuel the joy of creativity and celebration.")

• "Why are you interested in custom framing specifically?" (Connect personal interests in art, design, or craftsmanship with the role.)

Portfolio Presentation Strategy:

• Resume Walkthrough: Be prepared to discuss your resume, highlighting specific experiences that demonstrate customer service, attention to detail, and any hands-on skills.

• Behavioral Examples: Use the STAR method to illustrate your capabilities for key responsibilities like customer engagement, problem-solving, and following procedures.

• Enthusiasm for Craft: Convey genuine interest in the art of custom framing and the creative process.

📝 Enhancement Note: Interview preparation should focus on showcasing strong customer service skills, a proactive sales mindset, meticulous attention to detail, and a genuine interest in the creative aspects of the role and the Michaels brand.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided link on the Michaels Careers portal.

• Resume Customization: Tailor your resume to highlight relevant experience in customer service, sales, retail, and any hands-on or craft-related activities. Use keywords from the job description like "custom framing," "customer service," "sales," "merchandising," and "cash handling."

• Interview Preparation: Practice answering common retail interview questions, focusing on behavioral examples that demonstrate your ability to handle customer interactions, solve problems, and follow procedures. Be ready to discuss your understanding of the framing process and your interest in creative solutions.

• Company Research: Familiarize yourself with Michaels' mission, values, and product offerings. Understand their commitment to creativity and customer experience. Research the specific store location if possible to understand its context.

• Portfolio Articulation: Prepare to verbally articulate your relevant skills and experiences during the interview. While a formal portfolio isn't required, be ready to discuss instances where you demonstrated attention to detail, problem-solving, and customer engagement.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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