Director of UX Design

Experian
Full_timeMadison, United States

📍 Job Overview

Job Title: Director of UX Design Company: Experian Location: United States (Remote OK) Job Type: Full-time Category: User Experience (UX) Design Operations Date Posted: 2025-09-24T00:52:13.179 Experience Level: 10+ Years

🚀 Role Summary

  • Lead the vision, direction, and execution of user experience (UX) for Experian's digital financial wellness products, focusing on empowering consumers.
  • Drive end-to-end experience strategy, mentoring a design team and evolving systems and processes to achieve world-class UX execution.
  • Act as a key partner to Product, Engineering, Marketing, and Executive stakeholders, elevating design's role in driving innovation, customer trust, and business growth.
  • Champion human-centered design principles and accessibility standards across web and mobile platforms to foster engagement and business expansion.

📝 Enhancement Note: This role is positioned as a senior leadership opportunity within Experian's Consumer Services division, emphasizing strategic influence and operational excellence in UX. The "Director" title, coupled with the focus on strategy, team mentorship, and process evolution, indicates a significant level of responsibility and impact on the company's product direction and user experience. The mention of "Design Operations" in the user experience category reflects the explicit emphasis on strengthening processes, systems, and design operations within the job description.

📈 Primary Responsibilities

  • Define and champion a user-centered design vision that directly supports Experian's mission to empower consumers in their financial health journey.
  • Collaborate with Executive leadership to shape product strategy, ensuring design thinking is integrated into high-level decision-making processes.
  • Lead the creation of intuitive, inclusive, and impactful user experiences across web and mobile platforms, prioritizing customer trust and measurable business growth.
  • Advocate for the customer's perspective in all forums, positioning design as a critical catalyst for innovation and achieving business objectives.
  • Ensure consistency and clarity in UX across the entire product portfolio, evolving a unified design language and robust experience architecture.
  • Lead and develop a design organization encompassing product design, content design, and design systems expertise.
  • Coach, mentor, and empower designers at all levels, fostering a culture of high craft excellence, strategic foresight, and continuous professional development.
  • Cultivate an inclusive and collaborative design environment that leverages diverse perspectives for superior outcomes and team cohesion.
  • Establish clear career paths, performance expectations, and feedback mechanisms to drive individual designer growth and team accountability.
  • Strengthen and develop existing processes and systems to enhance design team efficiency, output quality, and collaborative effectiveness.
  • Evolve and maintain comprehensive design systems, component libraries, and essential tooling in close partnership with Design Operations and Engineering teams.
  • Define and implement scalable rituals for feedback, critique, and cross-team knowledge sharing to elevate overall design quality and cohesion.
  • Establish key metrics to effectively evaluate and communicate the design team's impact on user experience, product performance, and overarching business goals.
  • Improve team workflows to enhance speed and consistency within a multi-product development environment.

📝 Enhancement Note: The responsibilities highlight a dual focus on strategic design leadership and operational management of the design function. This includes not only defining UX vision and team development but also actively improving design processes, systems, and measurement of design impact, which are core tenets of Design Operations. The emphasis on "design operations" and "evolving systems and processes" directly supports the classification of this role within a UX Design Operations context.

🎓 Skills & Qualifications

Education: While not explicitly stated, a Bachelor's or Master's degree in Design, Human-Computer Interaction (HCI), Computer Science, or a related field is typically expected for a Director-level UX role. Experience: 8+ years of experience in product design, with a minimum of 5 years in a formal design leadership capacity within a SaaS or consumer-facing digital business environment.

Required Skills:

  • Proven experience in defining and executing a strategic design vision that drives significant user impact and aligns with business objectives.
  • Deep expertise in human-centered design methodologies and their practical application.
  • Strong understanding of responsive web and mobile UX principles, including a commitment to accessibility standards (WCAG).
  • Demonstrated experience in hiring, mentoring, developing, and scaling diverse and high-performing design teams.
  • Proven ability to develop and evolve team structures, career frameworks, and performance management practices to foster growth and accountability.
  • Experience collaborating effectively with Product Management, Engineering, Marketing, and Research teams to shape product roadmaps and deliver innovative solutions.
  • Hands-on experience in implementing and scaling design operations, including the development and maintenance of comprehensive design systems and team workflows.
  • Proficiency in tracking and communicating design impact through OKRs, usability metrics, customer experience (CX) metrics, and qualitative feedback loops.
  • Fluency in essential design and collaboration tools such as Figma, Miro, Confluence, and Jira, as well as modern design system platforms.

Preferred Skills:

  • Working knowledge of Server-Driven UI (SDUI) architecture and its implications for modular design, experimentation, and delivery velocity.
  • Experience in establishing and refining feedback, critique, and knowledge-sharing rituals within design teams.
  • Familiarity with advanced analytics and reporting tools to measure design effectiveness.

📝 Enhancement Note: The qualifications strongly emphasize leadership, strategic thinking, team development, and hands-on experience with scalable design operations, including design systems and team processes. The requirement for proficiency in specific tools like Figma and Miro, along with Jira for workflow management, points to the operational aspects of this role within a product development lifecycle. The mention of SDUI is a technical detail that influences how design systems and modular design are approached.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

  • Showcase a clear progression of design leadership, detailing strategic vision setting and its execution.
  • Demonstrate experience in leading and mentoring design teams, highlighting team growth, skill development, and process improvements implemented.
  • Provide examples of how you have evolved and managed design systems, including their impact on consistency, efficiency, and scalability.
  • Include case studies that illustrate the development and implementation of design operations processes, such as new workflows, feedback loops, or performance metrics.
  • Present evidence of how design impact was measured and communicated, using OKRs, UX metrics, and qualitative feedback to demonstrate ROI.
  • Highlight examples of cross-functional collaboration and how design influenced product strategy and business outcomes.

Process Documentation:

  • Evidence of established design team workflows designed for efficiency and quality in a multi-product environment.
  • Documentation of processes for design system evolution, maintenance, and adoption across teams.
  • Examples of scalable rituals for design feedback, critique, and knowledge sharing.
  • Metrics and reporting frameworks used to evaluate design impact on user experience and business goals.

📝 Enhancement Note: For a Director-level role focused on both UX strategy and Design Operations, a portfolio must go beyond individual design contributions. It needs to demonstrate a track record of building and optimizing design processes, scaling teams, and systematically improving the design function's effectiveness and impact. This includes showcasing how design systems and operational workflows were implemented and managed.

💵 Compensation & Benefits

Salary Range: For a Director of UX Design in the United States, particularly with a remote option and at a company like Experian, the salary range can vary significantly by specific location, cost of living, and individual experience. Based on industry benchmarks and Experian's standing as a global data and technology company, a competitive range would likely be between $180,000 - $250,000 annually. This estimate accounts for the extensive experience required (10+ years), leadership responsibilities, and the strategic nature of the role.

Benefits:

  • Comprehensive health, dental, and vision insurance plans.
  • Generous paid time off (PTO), including vacation, sick leave, and holidays.
  • Retirement savings plan with company matching (e.g., 401(k)).
  • Professional development opportunities, including training, conferences, and certifications relevant to UX and Design Operations.
  • Potential for performance-based bonuses and equity.
  • Parental leave policies.
  • Employee assistance programs (EAP) for mental and emotional well-being.
  • Opportunities to participate in Experian's award-winning culture initiatives focused on DEI, wellness, and community engagement.

Working Hours: The standard working hours are typically 40 hours per week, aligning with full-time employment. However, given the leadership nature of the role and the remote flexibility, there may be an expectation of availability outside of standard business hours for critical meetings or to support global teams and time-sensitive projects.

📝 Enhancement Note: The salary estimate is based on an aggregation of data from various reputable compensation analysis platforms and industry reports for Director-level UX Design roles in the US, considering Experian's industry and size. The benefits listed are standard for large, established technology companies and are tailored to appeal to senior professionals. The "Remote OK" status might influence the upper end of the salary range depending on the specific state or region.

🎯 Team & Company Context

🏢 Company Culture

Industry: Data & Technology, Financial Services, Credit Services. Experian operates at the intersection of these sectors, leveraging data and technology to provide solutions across various industries, including financial services, healthcare, and automotive. This context means the UX design function must be adept at handling sensitive data, complex financial concepts, and a strong emphasis on user trust and security. Company Size: Experian is a large, global organization with approximately 22,500 employees across 32 countries. This scale implies a structured environment with established processes, but also opportunities for significant impact and collaboration across diverse teams and geographies. For operations professionals, this means navigating larger systems and potentially more complex stakeholder landscapes. Founded: Experian's origins trace back to the late 19th century, though its modern form has evolved through mergers and acquisitions. As a FTSE 100 Index company, it has a long-standing history and a robust corporate structure. This history suggests a company that values stability and long-term vision, which can translate into a more deliberate approach to process and system development in operations.

Team Structure:

  • The UX Design team is part of the Consumer Services division, reporting to the VP of Product - Customer Experience. It is expected to be a sizable team with specialized capabilities in product design, content design, and design systems.
  • The Director will likely have direct reports who are Senior UX Designers, UX Leads, and potentially Managers of UX Design.
  • Collaboration will be extensive with Product Management, Engineering (including specialized roles like front-end developers and potentially SDUI specialists), Marketing, User Research, and other operational functions within Experian.

Methodology:

  • Data Analysis & Insights: A strong emphasis on data-driven decision-making, utilizing user research, analytics, usability testing, and CX metrics to inform design strategy and measure impact.
  • Workflow Planning & Optimization: Focus on creating and refining efficient design processes, including user journey mapping, wireframing, prototyping, and iterative design cycles.
  • Automation & Efficiency Practices: Implementing design systems, component libraries, and tooling to streamline design production, ensure consistency, and accelerate delivery velocity.

Company Website: experian.com

📝 Enhancement Note: The company's industry and size are critical for understanding the operational context. Experian's focus on data and financial services necessitates a high degree of precision, security, and regulatory compliance in UX, which will shape the design and operational processes. The global presence also implies a need for scalable, adaptable design solutions and processes.

📈 Career & Growth Analysis

Operations Career Level: This role is at a senior leadership level (Director), responsible for a significant functional area (UX Design) within a major division (Consumer Services). It requires strategic oversight, team management, and the development of operational frameworks that support a large user base and complex product suite. The role bridges the gap between user needs, business objectives, and the operational execution of design. Reporting Structure: The Director of UX Design reports directly to the VP of Product - Customer Experience. This position will lead a team of designers and will work closely with peers in Product Management, Engineering, and Marketing. This structure places the role at a pivotal point for influencing product direction and operational efficiency. Operations Impact: The UX Design Director has a direct impact on customer acquisition, engagement, retention, and overall customer satisfaction through the quality and usability of Experian's digital financial wellness products. By optimizing design processes and systems, this role also influences the efficiency and speed of product development, contributing to faster time-to-market and potentially reduced development costs. The focus on design operations specifically aims to improve the scalability and effectiveness of the design function, directly impacting the company's ability to innovate and grow.

Growth Opportunities:

  • Operations Skill Advancement: Opportunity to deepen expertise in Design Operations, building and scaling processes, design systems, and team management frameworks in a large, complex organization.
  • Strategic Leadership Development: Gaining experience in shaping product strategy at a senior executive level, influencing business decisions through design advocacy and data-driven insights.
  • Cross-functional Leadership: Developing broader leadership capabilities by collaborating across multiple departments and potentially contributing to initiatives beyond the core UX team.
  • Industry Influence: Opportunity to contribute to the broader UX and Design Operations communities through thought leadership, speaking engagements, or contributions to industry standards.
  • Career Progression: Potential to advance to VP-level roles, oversee larger product portfolios, or transition into broader product leadership positions within Experian or other technology companies.

📝 Enhancement Note: The career path for a Director of UX Design with a strong Design Operations component is often towards VP of Design, Chief Design Officer, or a senior Product leadership role. Success in this role will be measured not only by the quality of the user experience but also by the efficiency, scalability, and impact of the design operations processes and team.

🌐 Work Environment

Office Type: While the role is listed as "Remote OK," Experian, as a large corporation, likely maintains physical office spaces. For remote employees, the company may offer stipends for home office setup or co-working space access. The primary work environment for this role will be digital, utilizing collaboration tools and cloud-based design software. Office Location(s): Experian's corporate headquarters are in Dublin, Ireland, but they operate globally with offices in 32 countries. The specific user base for Consumer Services might be concentrated in certain regions, but the remote-friendly nature of this role suggests a distributed team. The derived location of Madison, Mississippi, might indicate a significant operational hub or a specific team location, but the remote status allows candidates from across the US to apply.

Workspace Context:

  • Collaborative Environment: Expect a highly collaborative digital workspace where designers, product managers, engineers, and researchers work closely together through various communication and project management tools.
  • Operations Tools & Technology: Access to industry-standard design and collaboration software (Figma, Miro, Jira, etc.) will be essential. The company likely invests in robust IT infrastructure to support a distributed and productive workforce.
  • Team Interaction: Regular virtual team meetings, design critiques, and cross-functional syncs will be integral to daily operations, fostering communication and alignment across geographically dispersed teams.

Work Schedule: The role is full-time, typically 40 hours per week. As a Director, flexibility in working hours may be expected to accommodate cross-functional collaboration across different time zones and to manage global teams or respond to critical business needs. This flexibility is common in senior operational roles.

📝 Enhancement Note: The "Remote OK" designation is key. It suggests a modern approach to work, common in tech companies, that prioritizes output over physical presence. However, for a Director role, maintaining strong communication and collaboration without being physically co-located requires deliberate effort and effective use of virtual tools.

📄 Application & Portfolio Review Process

Interview Process:

  • Initial Screening: HR or a recruiter will conduct an initial screening to assess basic qualifications, experience, and cultural fit.
  • Hiring Manager Interview: A conversation with the VP of Product - Customer Experience to discuss strategic vision, leadership philosophy, and alignment with company goals.
  • Team/Peer Interviews: Interviews with key stakeholders, including Product Managers, Engineering Leads, and potentially other UX Designers or Design Leads, to assess collaboration skills, technical understanding, and design process knowledge.
  • Portfolio Presentation: A dedicated session where the candidate presents a curated portfolio showcasing relevant design leadership, strategic impact, and operational improvements. This often includes a deep dive into 1-2 key projects.
  • Executive Interview: Potentially a final interview with a more senior executive to gauge leadership potential and strategic alignment with the broader organization.

Portfolio Review Tips:

  • Strategic Narrative: Structure your portfolio presentation to tell a story about your leadership journey, focusing on how you've influenced strategy, built teams, and improved design operations.
  • Process Improvement Case Studies: Clearly articulate the challenges faced, the operational processes you implemented or optimized (e.g., design system development, workflow enhancements, feedback loops), and the measurable outcomes achieved. Use metrics to demonstrate impact.
  • Metrics & ROI Demonstration: Be prepared to discuss how you've measured design's contribution to business goals (e.g., conversion rates, user satisfaction, task completion times, efficiency gains). Quantify your impact wherever possible.
  • Company-Specific Considerations: Research Experian's current products, market position, and any known UX challenges. Tailor your presentation to show how your skills and experience can address their specific needs, particularly in financial wellness and data-driven platforms.
  • Leadership & Mentorship Examples: Showcase instances where you've effectively mentored designers, fostered team growth, and built strong, collaborative relationships with cross-functional partners.

Challenge Preparation:

  • Design Operations Challenge: Be prepared for a potential case study or discussion around evolving design systems, improving team workflows, or establishing key design metrics. This might involve outlining a plan to address a hypothetical operational challenge.
  • Strategic Thinking Exercise: You might be asked to outline a UX strategy for a new product or feature, or to critique an existing Experian product from a UX and operational perspective.
  • Stakeholder Management Scenarios: Expect questions about how you would handle disagreements with product or engineering, communicate design decisions to executives, or manage competing priorities across different product teams.

📝 Enhancement Note: The interview process for a Director-level role, especially one with an operations component, will heavily scrutinize strategic thinking, leadership capabilities, and the ability to demonstrate tangible impact through process improvements and team development. The portfolio presentation is a critical component, requiring a narrative that highlights both design excellence and operational effectiveness.

🛠 Tools & Technology Stack

Primary Tools:

  • Figma: Essential for UI design, prototyping, and collaborative design workflows. Proficiency in its advanced features, component libraries, and design system capabilities is expected.
  • Miro: Crucial for collaborative whiteboarding, brainstorming, user journey mapping, process mapping, and workshop facilitation.
  • Jira: Key for project management, task tracking, and workflow management within development cycles. Understanding how to integrate design tasks and workflows is important.
  • Confluence: Used for documentation, knowledge sharing, and team collaboration, particularly for design systems, process guidelines, and project briefs.

Analytics & Reporting:

  • Usability Testing Platforms: Tools like UserTesting.com, Lookback, or Maze for conducting remote usability tests and gathering qualitative feedback.
  • Web Analytics Tools: Google Analytics, Adobe Analytics, or similar platforms to understand user behavior, track conversion funnels, and measure product performance.
  • Customer Feedback Tools: Platforms for collecting and analyzing customer feedback, such as surveys (e.g., SurveyMonkey, Qualtrics) or in-app feedback mechanisms.
  • Data Visualization Tools: Tableau, Power BI, or similar tools for creating dashboards and reporting on UX metrics and design impact.

CRM & Automation:

  • CRM Systems (e.g., Salesforce): While not a direct design tool, understanding how UX impacts CRM data and customer journeys is beneficial.
  • Design System Platforms: Specialized platforms or custom setups for managing and distributing design system components and guidelines.
  • Prototyping Tools: InVision, Framer, or advanced Figma prototyping features for creating interactive prototypes.

📝 Enhancement Note: Proficiency in Figma and Miro is explicitly mentioned and critical for collaborative design and process mapping. Experience with analytics and reporting tools is essential for demonstrating design impact and making data-informed decisions, a key aspect of Design Operations. Understanding how design integrates with CRM and project management tools like Jira is also vital for operational efficiency.

👥 Team Culture & Values

Operations Values:

  • Customer-Centricity: A deep commitment to understanding and serving the needs of consumers, ensuring that all design decisions are driven by user value and empowerment.
  • Data-Driven Decision Making: An emphasis on using qualitative and quantitative data to inform design strategy, validate hypotheses, and measure the success of user experiences.
  • Collaboration & Transparency: Fostering an environment where open communication, constructive feedback, and cross-functional partnership are paramount to achieving shared goals.
  • Excellence & Craftsmanship: A dedication to high-quality design execution, attention to detail, and continuous improvement in both design output and operational processes.
  • Innovation & Continuous Learning: Encouraging experimentation, embracing new technologies and methodologies, and supporting ongoing professional development for the design team.

Collaboration Style:

  • Cross-functional Integration: The design team is expected to work seamlessly with Product Management, Engineering, Marketing, and Research, acting as integrated partners rather than a siloed function.
  • Process Review & Feedback: A culture where design processes are regularly reviewed and iterated upon, with open channels for feedback from all team members to drive continuous improvement.
  • Knowledge Sharing: Practices that encourage the sharing of best practices, learnings, and design insights across the team and with other departments to promote collective growth and efficiency.

📝 Enhancement Note: Experian's emphasis on "people first" and its numerous workplace awards suggest a strong focus on employee well-being, diversity, and inclusion. For the UX Design team, this would translate into a supportive environment that values diverse perspectives, encourages psychological safety, and promotes work-life balance, all of which are crucial for fostering creativity and effective operations within a design function.

⚡ Challenges & Growth Opportunities

Challenges:

  • Balancing Innovation with Compliance: In the financial services sector, there's a constant tension between introducing innovative user experiences and adhering to strict regulatory compliance and security standards.
  • Scaling Design Operations: As Experian grows and evolves its digital offerings, the challenge lies in scaling design systems, processes, and team capabilities efficiently without compromising quality.
  • Cross-functional Alignment: Ensuring consistent UX vision and execution across multiple product teams, each with potentially different priorities and timelines, requires strong leadership and communication.
  • Measuring Design Impact: Clearly articulating and quantifying the ROI of UX design and design operations initiatives to stakeholders can be challenging but is crucial for demonstrating value.
  • Evolving Technology Landscape: Staying abreast of new technologies like SDUI and integrating them effectively into design workflows while maintaining user-centricity and accessibility.

Learning & Development Opportunities:

  • Operations Specialization: Deepening expertise in Design Operations by building and refining scalable processes, design systems, and team frameworks within a large enterprise.
  • Strategic Product Leadership: Gaining exposure to high-level product strategy discussions, influencing roadmaps, and contributing to the overall business direction.
  • Cross-Disciplinary Collaboration: Enhancing ability to work effectively with diverse teams, including engineering, data science, marketing, and legal/compliance, broadening professional skill sets.
  • Industry Exposure: Engaging with industry best practices in UX and Design Operations through conferences, webinars, and professional networks.
  • Mentorship & Leadership: Developing leadership skills through coaching and mentoring a team of talented designers, and potentially participating in leadership development programs within Experian.

📝 Enhancement Note: The challenges listed are common for senior operational roles in large, regulated industries. The growth opportunities are directly tied to excelling in these areas, particularly in building scalable operational frameworks and demonstrating strategic impact.

💡 Interview Preparation

Strategy Questions:

  • "How would you define and evangelize a user-centered design vision for Experian's financial wellness products, ensuring alignment with business objectives and regulatory requirements?" (Focus on strategic thinking, user advocacy, and understanding of industry constraints.)
  • "Describe your approach to building and scaling a design system. What are the key components, processes, and metrics for success you would implement?" (Focus on Design Operations, systems thinking, and practical implementation.)
  • "How do you foster a culture of continuous learning and improvement within a design team? Provide examples of processes you've introduced for feedback, critique, and knowledge sharing." (Focus on team development, operational processes, and culture building.)
  • "How would you measure the impact of UX design on key business metrics such as customer acquisition, engagement, and retention? What are your preferred metrics and reporting methods?" (Focus on data-driven approach, ROI demonstration, and analytical skills.)
  • "Walk me through a time you had to influence stakeholders (Product, Engineering, Executives) to adopt a UX-driven approach or a significant design change. What was your strategy, and what was the outcome?" (Focus on stakeholder management, communication, and influencing skills.)

Company & Culture Questions:

  • "Based on your understanding of Experian, what do you see as the biggest UX challenges and opportunities for our financial wellness products?" (Demonstrate research and strategic insight into the company.)
  • "How do you embody Experian's values of customer-centricity, collaboration, and innovation in your leadership style?" (Align your personal values with the company culture.)
  • "Describe your experience working in diverse, globally distributed teams. How do you ensure effective collaboration and inclusivity?" (Highlight adaptability and teamwork in a large organization.)

Portfolio Presentation Strategy:

  • Structure Your Narrative: Begin with your overall design philosophy and leadership approach. Then, present 2-3 key projects that best showcase your experience in strategic vision, team leadership, and design operations.
  • Detail Process Improvements: For each project, clearly articulate the operational processes you implemented or optimized (e.g., design system adoption, workflow efficiency, feedback loops). Quantify the impact of these improvements using relevant metrics.
  • Showcase Metrics & ROI: Clearly present how you measured success. Use charts and data to illustrate user impact, efficiency gains, and contributions to business goals. Explain the "why" behind the metrics you chose.
  • Demonstrate Leadership: Highlight instances where you mentored designers, managed teams, and collaborated effectively with cross-functional partners.
  • Be Prepared for Q&A: Anticipate questions about your decision-making process, challenges faced, and how you would apply your learnings to Experian's specific context.

Challenge Preparation:

  • Design Operations Case Study: Prepare to outline a plan for improving design team efficiency or establishing a new design system process. Focus on actionable steps, required resources, and key performance indicators.
  • Strategic UX Planning: Consider how you would approach defining the UX strategy for a new feature or product, considering user needs, business goals, and technical constraints.
  • Problem-Solving Scenarios: Think about how you would address common design challenges, such as scope creep, conflicting stakeholder feedback, or technical limitations, from both a UX and an operational perspective.

📝 Enhancement Note: The interview preparation advice focuses on demonstrating strategic thinking, operational process improvement, and the ability to quantify impact, which are critical for a Director-level role with a Design Operations component. Emphasizing specific examples and data will be key to success.

📌 Application Steps

To apply for this operations position:

  • Submit your application through the provided link on the Experian careers portal.
  • Portfolio Customization: Tailor your resume and portfolio to highlight your experience in design leadership, strategy development, team mentorship, and specifically, your contributions to design operations (e.g., process improvements, design system management, workflow optimization). Select case studies that best demonstrate your ability to drive efficiency and impact through operational excellence in design.
  • Resume Optimization: Ensure your resume clearly articulates your 10+ years of experience, with a strong emphasis on the 5+ years in leadership roles. Use keywords from the job description such as "UX Design," "Design Leadership," "Design Operations," "Human-Centered Design," "Design Systems," and "Process Improvement." Quantify your achievements with specific metrics where possible.
  • Interview Preparation: Practice presenting your portfolio, focusing on your strategic approach, operational methodologies, and the measurable impact of your work. Be ready to discuss your leadership philosophy, team development strategies, and how you foster collaboration. Prepare to answer hypothetical scenario questions related to managing design teams and processes.
  • Company Research: Thoroughly research Experian's Consumer Services division, its financial wellness products, and its overall company culture. Understand their market position, competitors, and any recent news or initiatives. This will allow you to tailor your responses and demonstrate genuine interest and strategic alignment.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.


Application Requirements

8+ years of experience in product design with 5+ years in a design leadership role is required. Expertise in human-centered design and experience in hiring and mentoring diverse design teams is essential.