Digital Experience Product Designer

📍 Job Overview

Job Title: Digital Experience Product Designer

Company: Zions Bancorporation

Location: Salt Lake City, Utah, United States

Job Type: Full-Time

Category: Product Design / User Experience

Date Posted: November 15, 2025

Experience Level: 2-5 Years

Remote Status: On-site

🚀 Role Summary

• Design and deliver intuitive, efficient, and visually appealing digital experiences that enhance user engagement and achieve business objectives.

• Leverage robust User Experience Research and Design (UX R&D) principles to inform design decisions and validate concepts with target users.

• Collaborate closely with cross-functional teams, including researchers, business analysts, product managers, and developers, throughout the Agile Software Development lifecycle.

• Translate complex user needs, subject matter expertise, technology constraints, and business goals into elegant and effective design solutions.

• Champion customer empathy and a user-centered approach to create outstanding digital experiences for both internal employees and external customers.

📝 Enhancement Note: This role is explicitly focused on "Digital Experience Product Design" within the Enterprise Technology and Operations (ETO) team, emphasizing the creation of user-friendly interfaces and workflows. The emphasis on "empowering employees," "helping customers effectively run their businesses," and "helping consumers achieve their personal financial goals" highlights a B2B and B2C product design scope within a financial institution. The mention of Agile development and regular user validation indicates a fast-paced, iterative design process.

📈 Primary Responsibilities

• Lead the end-to-end design process for digital products, from ideation and concept generation to prototyping, user testing, and final visual design.

• Conduct user research and analysis to deeply understand target user needs, pain points, and behaviors, translating these insights into actionable design strategies.

• Develop user flows, wireframes, prototypes, and high-fidelity mockups, ensuring alignment with brand guidelines, design systems, and technical requirements.

• Facilitate and participate in design thinking workshops, brainstorming sessions, and ideation exercises to generate innovative solutions for complex challenges.

• Collaborate with product managers to define product requirements, prioritize features, and align design efforts with business goals and market opportunities.

• Work closely with development teams to ensure accurate implementation of designs, providing clear specifications, assets, and ongoing design support.

• Conduct usability testing and gather user feedback throughout the development lifecycle to iterate and refine designs for optimal user experience.

• Create and maintain visual design assets, screen specifications, and documentation that adhere to established design systems and style guides.

• Proactively identify opportunities for design improvements and innovation across Zions Bancorporation's digital platforms.

• Contribute to the continuous improvement of design processes, tools, and methodologies within the ETO team.

📝 Enhancement Note: The responsibilities listed emphasize a full-stack design role, encompassing research, ideation, prototyping, visual design, and collaboration. The mention of "complex applications and challenges" suggests that candidates will be expected to tackle intricate problems within the financial services domain. The requirement to "sell an idea, tell a use-centered story and engage with clients" points to strong communication and presentation skills being critical for buy-in and stakeholder management.

🎓 Skills & Qualifications

Education:

Experience:

• Minimum of 2 years of professional experience in user experience (UX) or interaction design.

Required Skills:

• Expertise in user experience (UX) and interaction design principles and best practices.

• Proficiency in design and prototyping tools, with a specific emphasis on Figma.

• Demonstrated experience with responsive web design principles and common UI frameworks.

• Strong analytical skills with the ability to dissect complex problems and devise effective solutions.

• Excellent verbal and written communication skills, capable of articulating design rationale, presenting ideas, and engaging with diverse stakeholders.

• Solid understanding of information design/architecture, gestalt principles, and user psychology.

• Proficient in graphic design, with a keen eye for typography, color theory, layout, and visual hierarchy.

Preferred Skills:

• Experience with design systems, including their creation and application.

• Familiarity with motion graphics and digital art principles.

• Basic understanding of JavaScript, with the ability to collaborate effectively with front-end developers.

• Experience conducting usability testing and performing user research.

📝 Enhancement Note: The minimum experience requirement of 2 years, coupled with a Bachelor's degree, positions this role for early to mid-career professionals. The explicit mention of Figma as a required tool is crucial. The inclusion of HTML/CSS as required and JavaScript as a "plus" indicates a need for designers who understand front-end development constraints and possibilities, facilitating better collaboration with engineers. The preference for design system experience is also a key differentiator.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Showcase a minimum of 3-5 diverse projects demonstrating end-to-end UX/UI design process from problem definition to final solution.

• Projects should highlight your ability to understand user needs, conduct research, generate concepts, prototype, and test designs in a collaborative environment.

• Include examples of how you translated user research insights into concrete design decisions and measurable outcomes.

• Demonstrate proficiency in Figma and other relevant design and prototyping tools.

Process Documentation:

• For each portfolio project, clearly articulate the design process followed, including research methodologies, ideation techniques, and user validation strategies.

• Detail your approach to collaborating with cross-functional teams (product managers, developers, researchers) and how you managed feedback and iteration.

• Explain how you incorporated user psychology, information architecture, and design principles into your solutions.

• Provide context on the business goals and user problems addressed by each project, and ideally, any metrics or impacts achieved.

📝 Enhancement Note: A strong portfolio is paramount for this role. Candidates should prepare to walk through their process, emphasizing how they leveraged UX R&D principles, design thinking, and Agile development. The emphasis on user-centered storytelling within the portfolio is key, showing not just the final designs but the journey and rationale behind them, especially within the context of complex financial applications.

💵 Compensation & Benefits

Salary Range:

The estimated annual salary range for this role in Salt Lake City, UT, is between $75,000 and $105,000, depending on experience, qualifications, and specific skill alignment. This estimate is based on industry benchmarks for Digital Experience Product Designers with 2-5 years of experience in the financial technology sector within the Salt Lake City metropolitan area.

Benefits:

• Medical, Dental, and Vision Insurance (effective Day One)

• Life and Disability Insurance

• Paid Parental Leave and Adoption Assistance

• Health Savings Account (HSA)

• Flexible Spending Account (FSA)

• Dependent Care Accounts

• Paid Training

• Paid Time Off (PTO)

• 11 Paid Federal Holidays

• 401(k) plan with company match

• Profit Sharing

• Competitive compensation aligned with work experience

• Mental health benefits, including coaching and therapy sessions

• Tuition Reimbursement for qualifying employees

Working Hours:

• Standard working hours are typically 40 hours per week, aligned with business needs and project deadlines. Specific daily schedules will be discussed during the interview process.

📝 Enhancement Note: While a specific salary range was not provided, industry research for a Digital Experience Product Designer with 2-5 years of experience in Salt Lake City, UT, places it in the $75,000-$105,000 range. The extensive list of benefits provided by Zions Bancorporation is a significant perk, particularly the day-one insurance coverage and comprehensive wellness programs. The role is explicitly on-site, requiring a full 5-day-a-week commitment at the Zions Technology Center.

🎯 Team & Company Context

🏢 Company Culture

Industry: Financial Services / Banking Technology

Company Size: Large Enterprise (Likely 10,000+ employees based on typical financial institution structures and the scale of their technology center).

Founded: 1864 (Zions Bancorporation has a long history, indicating stability and established processes, while the ETO team focuses on innovation).

Team Structure:

• The role resides within the Enterprise Technology and Operations (ETO) team, a significant division focused on transforming the bank's technological infrastructure and operational efficiency.

• The Digital Experience Product Designer will likely be part of a Product Design or UX team within ETO, working in close proximity to Product Managers, Business Analysts, and Software Developers.

Methodology:

• Zions Bancorporation's ETO team is committed to technology and innovation, aiming to transform traditional financial institution operations.

• The core methodology for this role involves leveraging User Experience Research and Design (UX R&D) principles in concert with Agile Software Development.

• Design thinking methods are employed to uncover user insights and inform design decisions.

• A strong emphasis is placed on regular user validation and feedback loops to ensure product-market fit and user satisfaction.

Company Website: https://www.zionsbancorporation.com/

📝 Enhancement Note: Zions Bancorporation, a long-standing financial institution, is actively investing in its Enterprise Technology and Operations (ETO) division to drive innovation. This role is positioned within a team that bridges traditional banking with modern digital experiences, requiring a blend of understanding financial services needs and applying cutting-edge UX/Product Design practices. The company culture likely balances established financial industry rigor with a forward-thinking, technology-driven approach.

📈 Career & Growth Analysis

Operations Career Level: This role is classified as a Product Designer with 2-5 years of experience, fitting into an individual contributor (IC) track focused on design execution and user advocacy. It's a mid-level position requiring independent work but also strong collaboration.

Reporting Structure: The Digital Experience Product Designer will report to a Design Lead, UX Manager, or a Product Management Lead within the ETO organization. They will work closely with cross-functional teams but their direct reporting line will likely be within a dedicated design or product development function.

Operations Impact: The role directly impacts operational efficiency and customer/employee satisfaction by designing intuitive digital tools and platforms. By creating better user experiences, this role contributes to:

• Increased adoption and effective use of internal employee tools, improving operational workflows.

• Enhanced customer satisfaction and loyalty through user-friendly banking applications and services.

• Support for business goals by enabling customers to manage their finances and businesses more effectively.

Growth Opportunities:

• Skill Specialization: Opportunity to deepen expertise in specific areas of UX/UI design, such as user research, interaction design, visual design, or design systems.

• Leadership Potential: With continued growth and demonstrated success, potential to move into Senior Product Designer, Lead Designer, or UX Manager roles, overseeing projects and mentoring junior designers.

• Cross-Functional Exposure: Experience working across various product lines within the financial services industry, broadening understanding of banking operations and customer needs.

• Formal Training & Development: Access to tuition reimbursement and paid training programs for continuous learning and skill enhancement.

📝 Enhancement Note: This role offers a clear path for growth within a large, stable financial institution that is investing heavily in technological transformation. The emphasis on UX R&D and Agile methodologies provides a strong foundation for developing modern product design skills. Career progression would likely involve taking on more complex projects, leading design initiatives, and potentially moving into leadership or specialized senior individual contributor roles within the ETO.

🌐 Work Environment

Office Type: The position is fully in-office, requiring a 5-day-a-week presence at the Zions Technology Center in Midvale, Utah. This indicates a preference for in-person collaboration, spontaneous ideation, and team cohesion.

Office Location(s):

Workspace Context:

• The Zions Technology Center is a state-of-the-art facility, designed with sustainability and employee well-being in mind. Features include:

  • Ample natural light and fresh air, promoting a healthy indoor environment.
  • Access to outdoor recreation, parks, and trails, encouraging work-life balance.
  • On-site amenities such as a large modern cafe, electric vehicle charging stations, and bike share programs.
  • Proximity to public transportation (UTA TRAX station), enhancing accessibility.

• The workspace is expected to be collaborative, with opportunities for direct interaction with team members, product managers, and developers, facilitating rapid design iteration and problem-solving.

Work Schedule:

• A standard 40-hour work week is expected. Given the on-site requirement, the schedule will likely be aligned with typical business hours, facilitating real-time collaboration with internal teams.

📝 Enhancement Note: The strong emphasis on a fully in-office environment at a purpose-built technology campus suggests a company culture that values face-to-face interaction, team synergy, and a dedicated, focused work atmosphere. Candidates should be prepared for a complete on-site commitment. The description of the Technology Center highlights a commitment to employee well-being and a modern, sustainable workplace.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: HR or Talent Acquisition will review applications and resumes, looking for alignment with minimum qualifications and key skills.

• Hiring Manager/Team Interview: An interview with the hiring manager and potentially a senior designer or product manager to assess technical skills, experience, and cultural fit. This may include a discussion of past projects and design philosophy.

• Portfolio Review & Presentation: Candidates will be asked to present their portfolio, walking through 1-2 key projects. This is a critical step to evaluate design thinking, process, problem-solving abilities, and communication skills. Be prepared to discuss your role, challenges, and outcomes.

• Cross-Functional Interview: Potentially an interview with individuals from product management or development teams to assess collaboration skills and ability to work within an Agile framework.

• Final Interview: May involve senior leadership or a panel interview to make a final decision.

Portfolio Review Tips:

• Tell a Story: Structure your portfolio presentations around a narrative: the problem, your process, your solution, and the impact.

• Highlight Your Role: Clearly articulate your specific contributions to each project, especially in collaborative efforts.

• Show, Don't Just Tell: Use visual aids effectively – user flows, wireframes, interactive prototypes, final designs, and any user research artifacts.

• Focus on Process: Emphasize your design thinking, research methodologies, and how you iterated based on feedback and data.

• Quantify Impact: Whenever possible, include metrics or evidence of how your designs improved user experience or business outcomes. Be ready to discuss metrics related to engagement, efficiency, or customer satisfaction.

• Tailor to the Role: Select projects that best demonstrate your skills in digital experience design, user-centered research, and working within Agile environments, relevant to financial services.

Challenge Preparation:

• Be prepared for a design challenge or case study, either as a take-home assignment or an in-interview exercise.

• These challenges often involve a hypothetical problem statement related to banking or financial services.

• Focus on demonstrating your problem-solving approach, user empathy, and ability to quickly generate relevant design concepts.

• Practice articulating your thought process clearly and concisely, as if you were presenting to stakeholders.

📝 Enhancement Note: The interview process heavily emphasizes the portfolio and presentation. Candidates should prepare to articulate their design decisions with a strong user-centered rationale and demonstrate an understanding of how their designs contribute to business and operational goals within a financial institution. The "sell an idea, tell a use-centered story" requirement suggests interviewers will look for strong narrative and persuasive communication skills.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: Essential for UI design, prototyping, and collaboration. Candidates must be proficient.

• Prototyping Tools: Experience with tools like InVision, Adobe XD, or similar is also valuable.

• Design Systems: Familiarity with using and contributing to design systems is preferred.

Analytics & Reporting:

• Understanding of how to interpret user analytics data (e.g., from tools like Google Analytics, Adobe Analytics, or internal BI platforms) to inform design decisions.

CRM & Automation:

• While not a direct CRM role, understanding how digital experiences integrate with customer relationship management systems is beneficial.

Other Potentially Relevant Tools:

• User Research Platforms: Tools like UserTesting.com, Maze, or Lookback for remote usability testing.

• Collaboration Tools: Jira, Confluence for Agile project management and documentation.

• Graphic Design Software: Adobe Creative Suite (Photoshop, Illustrator) for asset creation.

• HTML/CSS: Basic understanding is required; JavaScript knowledge is a plus for deeper collaboration with developers.

📝 Enhancement Note: Figma is explicitly called out as a required skill. Therefore, candidates should highlight their expertise with Figma in their resume and portfolio. The mention of HTML/CSS and JavaScript indicates that designers are expected to have a foundational understanding of web development technologies to facilitate effective communication and collaboration with engineering teams.

👥 Team Culture & Values

Operations Values:

• Customer Empathy: A deep commitment to understanding and addressing the needs of both internal employees and external customers.

• Innovation: Driving technological advancements and transforming traditional financial operations through creative digital solutions.

• Operational Excellence: Striving for efficiency, accuracy, and high-quality deliverables in all design and development processes.

• Collaboration: Fostering a team-oriented environment where cross-functional teams work together seamlessly to achieve common goals.

• User-Centricity: Placing the user at the heart of all design decisions, ensuring intuitive and effective digital experiences.

• Data-Driven Approach: Utilizing user research and analytics to inform design strategy and measure impact.

Collaboration Style:

• Highly collaborative, working within Agile Sprints, requiring close interaction with Product Managers, Business Analysts, Researchers, and Software Engineers.

• Emphasis on open communication, constructive feedback, and shared problem-solving.

• Designers are expected to effectively "sell an idea, tell a use-centered story and engage with clients," indicating a proactive and persuasive approach to collaboration.

• Integration with other departments is key to designing holistic digital experiences that meet diverse business needs.

📝 Enhancement Note: The company culture, as described through the ETO team's mission and the role's responsibilities, emphasizes a blend of innovation within a structured financial environment. Candidates should demonstrate an appreciation for both the user's journey and the operational realities of a large financial institution. The ability to communicate design rationale effectively to non-designers will be crucial.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing User Needs with Business/Technical Constraints: Designing intuitive experiences within the regulated and complex environment of financial services, while adhering to technical limitations and business objectives.

• Translating Complex Financial Concepts: Simplifying intricate financial products and services into easily understandable and usable digital interfaces.

• Cross-Functional Alignment: Ensuring all stakeholders (product, engineering, compliance, marketing) are aligned on design decisions and priorities in a large organization.

• Driving Adoption of New Designs: Encouraging employees and customers to embrace new digital tools and experiences, requiring effective communication and user onboarding.

• Keeping Pace with Evolving Technology: Continuously learning and adapting design strategies to incorporate new digital trends and technologies relevant to banking.

Learning & Development Opportunities:

• Deep Dive into Financial Services UX: Gaining specialized knowledge in designing for banking, wealth management, and business services.

• Mastering Agile Design Practices: Honing skills in rapid prototyping, iterative design, and cross-functional collaboration within an Agile framework.

• Contribution to Design Systems: Opportunity to influence and grow the company's design system, a valuable skill for future roles.

• Mentorship and Skill Development: Access to training programs, tuition reimbursement, and potential mentorship from senior designers or product leaders.

• Exposure to Enterprise-Scale Projects: Working on impactful projects that affect a large customer base and internal workforce.

📝 Enhancement Note: The challenges presented are typical for a designer in a large, regulated industry. Success will depend on a candidate's ability to navigate these complexities with strong problem-solving skills and a user-advocacy mindset. The growth opportunities highlight a path for specialization and leadership within the UX/Product Design field.

💡 Interview Preparation

Strategy Questions:

• "Describe a complex digital product you designed. What was the problem, your process, and the outcome?" (Focus on user-centered problem-solving and impact.)

• "How do you approach user research and incorporate insights into your designs, especially when working within an Agile framework?" (Highlight your UX R&D methodology and iterative process.)

• "Walk me through your process for creating a prototype and validating it with users. What tools do you use, and what are your key considerations?" (Demonstrate practical design execution and user testing.)

• "How do you collaborate with product managers and developers to ensure design feasibility and successful implementation?" (Assess your cross-functional communication and teamwork.)

Company & Culture Questions:

• "What interests you about working in the financial services industry, specifically at Zions Bancorporation?" (Show research into the company and its mission.)

• "How do you stay updated on the latest UX/UI design trends and technologies?" (Demonstrate a commitment to continuous learning.)

• "Describe a time you had to advocate for a design decision that faced pushback. How did you handle it?" (Assess your communication, persuasion, and resilience.)

Portfolio Presentation Strategy:

• Select 1-2 projects that best showcase your end-to-end design process, problem-solving skills, and impact.

• For each project:

  • Context: Clearly state the problem, the target users, and the business goals.
  • Your Role: Define your specific responsibilities and contributions.
  • Process: Detail your research methods, ideation, wireframing, prototyping, and user testing. Use visuals generously.
  • Challenges: Discuss any significant hurdles you encountered and how you overcame them.
  • Solution: Present the final design with clear explanations of key features and design rationale.
  • Impact: Quantify results if possible (e.g., improved conversion rates, reduced task completion time, positive user feedback). If metrics aren't available, discuss expected impact or learnings.

• Be prepared for questions about your design choices, alternatives considered, and how you would iterate further.

📝 Enhancement Note: Interview preparation should focus on articulating your design process, demonstrating user empathy, and showcasing how you translate user needs into effective digital solutions within a business context. Be ready to discuss your experience with Figma and Agile methodologies in detail. Your ability to communicate your thought process and defend design decisions will be key.

📌 Application Steps

To apply for this Digital Experience Product Designer position:

• Visit the Zions Bancorporation careers portal and submit your application through the provided link.

• Tailor your resume: Highlight keywords and experiences directly related to User Experience (UX), Interaction Design, Figma proficiency, Agile methodologies, and designing digital experiences, especially within regulated industries if applicable. Quantify achievements where possible.

• Prepare your portfolio: Ensure it is easily accessible (e.g., via a personal website or PDF link) and showcases 1-2 strong projects that demonstrate your end-to-end design process, problem-solving skills, and impact. Practice presenting your portfolio concisely.

• Research Zions Bancorporation: Understand their mission, values, and the role of technology in their operations. Familiarize yourself with their digital offerings if possible.

• Practice interview questions: Prepare to discuss your design process, collaboration experience, and how you approach user-centered design challenges, particularly within the financial services context.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and industry-standard assumptions. All details, especially regarding salary ranges and specific team dynamics, should be verified directly with Zions Bancorporation during the application and interview process. The role is strictly on-site.