Designer de Experiência do Utilizador (UX)

📍 Job Overview

Job Title: Designer de Experiência do Utilizador (UX) Company: Standard Bank Group Location: Luanda, Luanda Province, Angola Job Type: Tempo inteiro (Full-time) Category: Design & User Experience / Product Operations Date Posted: 2025-10-07 Experience Level: 2-5 years Remote Status: On-site

🚀 Role Summary

• Drive adoption and meet customer experience objectives by executing implementation plans for changes within the Voice Branch.
• Develop and iterate on high-quality designs, leveraging iterative analysis and user testing to optimize the user experience.
• Ensure product scalability to accommodate future business, customer, and product requirements.
• Foster effective relationships to ensure end-to-end support aligns with business needs and adheres to overall design standards.

📝 Enhancement Note: This role is positioned within a large financial institution, Standard Bank Group, suggesting a focus on robust, scalable, and compliant user experiences, particularly within their digital and voice channels. The emphasis on "Voice Branch" implementation implies a need for expertise in customer service technology and potentially conversational UX.

📈 Primary Responsibilities

• Execute all change implementation plans within the Voice Branch to drive user adoption and meet customer experience goals and standards.
• Implement changes to products according to business specifications to ensure they effectively meet business needs.
• Adhere to IT User Experience Design data policies, aligning with Standard Bank Group (SBG) data standards for consistent and appropriate data management.
• Apply approved design standards, in consultation with business units, to ensure design consistency and alignment.
• Create and iterate on high-quality designs, gathering feedback from iterative analysis and user testing to craft the optimal user experience within specified guidelines and timelines.
• Consider product scalability to address future business, customer, and product requirements.
• Develop and maintain effective relationships, ensuring end-to-end support aligns with business needs and overall design standards.
• Develop design solutions as part of a broader team, with a strong understanding of device platforms and ecosystems to ensure a good customer experience, utilizing various design and research methods to understand customer needs, pain points, and decision-making processes.
• Gain knowledge of local and global design technologies and architectural improvements to enhance design delivery within SBG.
• Discuss user needs with clients and collaborate with the broader UX design team to contribute to a user-centric solution aligned with business objectives, ensuring the solution is fit for purpose.
• Engage in the entire product lifecycle, understanding business objectives, respecting budget constraints, and identifying/resolving current product challenges while considering product evolution and scalability for future business needs.
• Stay abreast of industry developments and enhance UX design skills to meet evolving customer needs.
• Understand and design the digital experience to refine the final product for maximum user adoption, conducting market research to comprehend the competitive landscape.
• Collect and analyze data to inform customer insights and customer journeys.
• Understand UX and UI requirements that contribute to intuitive and integrated product functionality, contributing to a flexible and fluid product design that enhances end-user interaction with the product.

📝 Enhancement Note: The responsibilities highlight a comprehensive UX role that spans strategic planning, execution, and continuous improvement. The emphasis on "Voice Branch," "SBG data standards," and "regulatory compliance" indicates a need for a candidate experienced in large-scale, regulated environments.

🎓 Skills & Qualifications

Education: Diploma in Business Commerce Experience: 3-4 years of experience required in Digital & E-commerce and Personal & Private Banking (PBB).

Required Skills:

• User Experience (UX) Design
• User Interface (UI) Design
• Customer Experience (CX) Strategy
• Design Standards Application
• Iterative Design and Feedback Loops
• User Testing and Analysis
• Product Scalability Planning
• Stakeholder Management and Relationship Building
• Understanding of Device Platforms and Ecosystems
• Market Research and Competitive Analysis
• Customer Journey Mapping
• Data Analysis for Customer Insights
• Project Management Fundamentals
• Change Management Principles

Preferred Skills:

• Experience in a project environment (planning, administration)
• Meeting management (agendas, minutes, logistics)
• Front-line leadership experience (e.g., call center/branch) with a focus on driving change and influencing culture.
• Experience in service and service recovery, and revenue generation environments.
• Familiarity with highly regulated environments with a dependence on processes and adherence.
• Knowledge of local and global design technologies and architectural improvements.
• Understanding of conversational UX design principles.

📝 Enhancement Note: The required experience in "Digital and E-commerce" and "Personal and Private Banking" points towards a need for a UX designer familiar with financial services products and customer journeys within this sector. The preferred skills suggest a strong operational understanding of project execution and client-facing environments.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Showcase end-to-end UX design process for digital products, demonstrating problem definition, research, ideation, wireframing, prototyping, and final design.
• Include case studies that illustrate how user research and data analysis informed design decisions, leading to measurable improvements in user adoption or satisfaction.
• Present examples of designs that consider product scalability and future business needs.
• Demonstrate experience in collaborating with cross-functional teams (e.g., developers, product managers, business stakeholders) to bring designs to life.

Process Documentation:

• Document the iterative feedback and user testing process used to refine designs, highlighting how specific insights led to design changes.
• Illustrate how design solutions were aligned with established design standards and business objectives.
• Provide examples of how customer needs, pain points, and decision-making processes were understood and translated into design features.

📝 Enhancement Note: For a role focused on "implementation plans" and "iterative analysis," the portfolio should clearly articulate the candidate's process for taking a concept from understanding user needs to delivering a refined, scalable design, emphasizing the iterative nature of the work.

💵 Compensation & Benefits

Salary Range: Based on industry benchmarks for UX Designers with 3-4 years of experience in Luanda, Angola, a competitive salary range would typically fall between AOA 15,000,000 to AOA 25,000,000 annually.

Benefits:

• Comprehensive health insurance coverage (medical, dental, vision).
• Retirement savings plan or pension contribution.
• Paid time off, including annual leave, sick leave, and public holidays.
• Opportunities for professional development, training, and attending industry conferences.
• Potential for performance-based bonuses or incentives.
• Employee wellness programs and support services.
• Subsidized meals or canteen facilities.

Working Hours: Standard full-time working hours are typically 40 hours per week, likely Monday to Friday, with potential for some flexibility depending on project demands.

📝 Enhancement Note: Salary estimates for Luanda, Angola, are based on research from various cost-of-living and salary comparison platforms (e.g., Numbeo, SalaryExpert), adjusted for the specified experience level and industry (financial services/tech). Benefits are standard for multinational corporations in the financial sector.

🎯 Team & Company Context

🏢 Company Culture

Industry: Financial Services (Banking) Company Size: Large Enterprise (Standard Bank Group is a major African financial institution with tens of thousands of employees globally). Founded: 1862 (Standard Bank Group has a long and established history).

Team Structure:

• This role likely sits within a broader Digital or Customer Experience department, potentially reporting to a UX Lead or Manager.
• Collaboration is expected with product managers, business analysts, developers, QA testers, and potentially marketing and customer service teams.
• The "Voice Branch" initiative suggests a dedicated project or sub-team focused on enhancing voice-based customer interactions.

Methodology:

• Data-driven decision-making, using analytics and user research to inform design.
• Agile or iterative development methodologies are likely employed for product development.
• Emphasis on adherence to group-wide design and data standards to ensure consistency and compliance.
• Focus on customer-centricity and delivering value to clients across various segments.

Company Website: https://www.standardbank.com/

📝 Enhancement Note: Standard Bank Group's status as a leading African financial group implies a culture that balances innovation with a strong emphasis on regulatory compliance, security, and customer trust. The company's long history suggests a stable yet evolving work environment.

📈 Career & Growth Analysis

Operations Career Level: This is an Individual Contributor role at a mid-level (2-5 years of experience), focusing on specialized UX design execution. It's a key role in translating business requirements into user-friendly digital experiences.

Reporting Structure: The role likely reports to a UX Design Manager or Head of UX, with direct collaboration with project leads and product owners within specific initiatives like the "Voice Branch."

Operations Impact: The UX Designer's work directly influences customer satisfaction, product adoption rates, operational efficiency (through intuitive interfaces), and ultimately, customer retention and revenue generation for the bank's digital and voice channels.

Growth Opportunities:

• Specialization: Deepen expertise in specific areas of UX, such as conversational UX, accessibility design, or user research methodologies.
• Leadership: Progress to a Senior UX Designer role, mentoring junior designers, or moving into a UX Lead or Managerial position.
• Cross-functional Movement: Transition into Product Management, Business Analysis, or Digital Strategy roles.
• Skill Development: Continuous learning in emerging design technologies, tools, and UX best practices through internal training, workshops, and industry conferences.

📝 Enhancement Note: The career path for a UX Designer in a large financial institution typically involves progressing from individual contributor to more senior or managerial roles, with ample opportunities to specialize or move into related product and strategy functions.

🌐 Work Environment

Office Type: On-site, likely within a modern corporate office environment in Luanda. Office Location(s): Avenida Talatona, Belas, Luanda, Angola.

Workspace Context:

• A collaborative office space designed to foster teamwork and idea sharing among design, product, and development teams.
• Access to standard office technology, design software, and potentially specialized user research tools.
• Opportunities for informal and formal interactions with colleagues across various departments.

Work Schedule: Standard business hours (likely 40 hours per week), with potential for occasional adjustments to meet project deadlines. The on-site nature emphasizes direct team collaboration and engagement.

📝 Enhancement Note: The on-site requirement in Luanda suggests a focus on building strong team cohesion and facilitating direct collaboration, which is often prioritized in roles involving complex project execution and stakeholder management within a large organization.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: HR or recruiter call to assess basic qualifications, cultural fit, and interest.
• Technical Interview(s): In-depth discussion with hiring manager and/or senior UX designers. This will likely involve reviewing your portfolio, discussing specific case studies, and probing your understanding of the UX process, design principles, and relevant tools.
• Skills Assessment/Challenge: A design challenge or case study presentation may be given to evaluate problem-solving skills, design thinking, and communication.
• Final Interview: Potentially with a department head or senior leadership to discuss strategic alignment and overall fit.

Portfolio Review Tips:

• Highlight Financial Services Experience: If you have prior experience in banking or fintech, showcase it prominently.
• Emphasize "Voice Branch" Relevance: Prepare a case study that demonstrates your ability to design for voice interfaces or customer service channels, focusing on usability, clarity, and user adoption.
• Showcase Iterative Process: Clearly articulate how you gathered feedback (user testing, stakeholder input) and iterated on designs to improve them.
• Quantify Impact: Whenever possible, use metrics (e.g., increased task completion rate, reduced error rate, improved customer satisfaction scores) to demonstrate the effectiveness of your designs.
• Demonstrate Collaboration: Explain your role within team projects and how you collaborated with developers, product managers, and other stakeholders.

Challenge Preparation:

• Be ready to discuss your approach to understanding user needs, defining problems, and generating solutions under time constraints.
• Practice articulating your design decisions, including the rationale behind your choices and how they align with business goals.
• Prepare to present your work clearly and concisely, anticipating questions about trade-offs, constraints, and potential future iterations.

📝 Enhancement Note: Given the role's focus on implementation and iterative improvement, interviewers will likely probe deeply into your process, your ability to handle feedback constructively, and your capacity to deliver user-centric solutions within established frameworks.

🛠 Tools & Technology Stack

Primary Tools:

• Design & Prototyping Software: Figma, Sketch, Adobe XD, InVision (or similar industry-standard tools).
• User Research Tools: UserTesting.com, Maze, Hotjar, Qualtrics, or internal survey/analytics platforms.
• Collaboration Tools: Jira, Confluence, Trello, Microsoft Teams, Slack.

Analytics & Reporting:

• Familiarity with web analytics platforms (e.g., Google Analytics, Adobe Analytics) for understanding user behavior.
• Experience with data visualization tools or dashboards for reporting on UX metrics.

CRM & Automation:

• While not a direct CRM role, understanding how UX impacts CRM data input and customer interaction within a CRM context is beneficial.
• Awareness of automation tools that might influence user journeys or process flows.

📝 Enhancement Note: Proficiency in modern UX design and prototyping tools is essential. Experience with tools that facilitate user research, gather feedback, and integrate with development workflows (like Jira) will be highly valued.

👥 Team Culture & Values

Operations Values:

• Customer-Centricity: A core value focused on understanding and serving the needs of Standard Bank's diverse customer base.
• Integrity: Upholding high ethical standards and ensuring trust in all financial dealings and customer interactions.
• Innovation: Driving forward with new technologies and approaches to enhance customer experience and business efficiency.
• Excellence: Striving for high-quality outcomes in all aspects of work, from design to implementation.
• Collaboration: Working effectively across teams to achieve shared objectives and deliver cohesive solutions.

Collaboration Style:

• Cross-functional teamwork is key, with designers working closely with product managers, developers, and business stakeholders.
• Open communication and constructive feedback are encouraged to refine designs and improve processes.
• A culture that supports sharing knowledge and best practices within the UX and broader digital teams.

📝 Enhancement Note: Standard Bank's values likely emphasize accountability, customer focus, and a commitment to ethical practices, which are critical in the financial services industry. The collaborative style will be essential for navigating complex projects within a large organization.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Innovation with Regulation: Designing user-friendly experiences within a highly regulated financial environment requires careful consideration of compliance and security constraints.
• Legacy Systems Integration: Potentially integrating new UX designs with existing or legacy banking systems can present technical hurdles.
• Driving Adoption of New Features: Effectively communicating the value of new features and ensuring user adoption, especially within established customer bases.
• Global vs. Local Needs: Adapting designs to meet diverse user needs and cultural nuances across different African markets, while maintaining global brand consistency.

Learning & Development Opportunities:

• Specialized UX Training: Access to advanced courses in areas like conversational UI, accessibility, or user research methodologies.
• Industry Certifications: Opportunities to pursue certifications relevant to UX design or project management.
• Mentorship Programs: Benefit from guidance from senior designers or leaders within Standard Bank Group.
• Exposure to Diverse Projects: Work on a variety of digital products and initiatives, expanding your portfolio and skill set.

📝 Enhancement Note: The challenges in this role are typical of large, established financial institutions, requiring a candidate who is adaptable, detail-oriented, and capable of navigating complex organizational structures and regulatory landscapes.

💡 Interview Preparation

Strategy Questions:

• How would you approach designing a new feature for a banking app that aims to improve customer engagement?
• Describe your process for gathering user feedback and iterating on a design. What tools and methods do you prefer?
• How do you ensure your designs are scalable and can accommodate future business needs?
• Explain a time you had to balance conflicting stakeholder requirements. How did you resolve it?

Company & Culture Questions:

• What interests you about Standard Bank Group and this specific UX role?
• How do you align your design approach with business objectives and company values?
• Describe your ideal team environment and how you contribute to a collaborative culture.
• How do you stay updated on the latest UX trends and technologies in the financial services industry?

Portfolio Presentation Strategy:

• Structure: Organize your portfolio by case study, clearly outlining the problem, your role, the process you followed, the solutions you designed, and the outcomes.
• Storytelling: Narrate your design journey, focusing on the insights gained and the decisions made. Explain why you made certain choices.
• Visuals: Use high-fidelity mockups, wireframes, and prototypes to showcase your work effectively. Include user flow diagrams where relevant.
• Metrics: Quantify the impact of your designs whenever possible. If direct metrics are unavailable, discuss potential business impact or how you would measure success.
• Conciseness: Be prepared to walk through your most relevant projects efficiently, focusing on quality over quantity.

📝 Enhancement Note: Be prepared to discuss your entire design process, from initial concept to final implementation, and how you measure success. Highlight your ability to translate complex business requirements into intuitive and user-friendly experiences, especially within a financial context.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided link on the Standard Bank Group careers portal.
• Tailor your Resume: Highlight experience in digital products, e-commerce, and the banking sector. Emphasize keywords such as "User Experience," "Design," "Customer Experience," "Change Management," and "Stakeholder Management."
• Curate Your Portfolio: Select 2-3 key projects that best showcase your UX design process, problem-solving skills, and impact. Prioritize projects relevant to financial services or customer interaction channels.
• Prepare Your Narrative: Be ready to articulate your contributions to each project, focusing on your thought process, design decisions, and the outcomes achieved. Practice presenting your portfolio confidently and concisely.
• Research Standard Bank: Understand their mission, values, and recent digital initiatives. Consider how your skills and experience align with their strategic goals.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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