Designer de Experiência do Utilizador (UX)

📍 Job Overview

Job Title: Designer de Experiência do Utilizador (UX)

Company: Standard Bank Group

Location: Luanda, Luanda Province, Angola

Job Type: Tempo inteiro

Category: Digital Product Design / User Experience

Date Posted: 2025-09-25

Experience Level: 2-5 years

🚀 Role Summary

• Drive customer adoption and enhance customer experience by executing implementation plans for changes within the Voice Branch.

• Create high-quality, user-centered designs iteratively, incorporating feedback from user testing and analysis to meet business needs.

• Ensure adherence to Standard Bank Group (SBG) data policies and approved design standards for consistent data management and brand alignment.

• Collaborate with broader UX design teams and business units to develop intuitive, integrated product solutions that address user needs and business objectives.

📝 Enhancement Note: While the title is "Designer de Experiência do Utilizador (UX)", the core responsibilities, particularly "Executar todos os planos de implementao de mudanas na Voice Branch" and "Alteraes de ao nos produtos de acordo com as especificaes das linhas de negcio", suggest a role that bridges UX design with product implementation and change management within a specific business unit (Voice Branch). This implies a need for strong stakeholder management and a practical understanding of how design translates into operational changes.

📈 Primary Responsibilities

• Execute change implementation plans within the Voice Branch to foster user adoption and meet customer experience objectives.

• Modify products according to business unit specifications to enhance their effectiveness in meeting business needs.

• Adhere to IT Experience Design data policies aligned with Standard Bank Group (SBG) data standards for consistent data storage, usage, and management.

• Apply approved design standards in consultation with business units to ensure design consistency and alignment.

• Develop and iterate on high-quality designs, gathering feedback through iterative analysis and user testing to optimize the user experience within specified guidelines and timelines.

• Consider product scalability to accommodate future business, customer, and product requirements.

• Cultivate effective relationships to ensure end-to-end support aligns with business needs and general design standards.

• Develop design solutions collaboratively within a broader team, leveraging a strong understanding of device platforms and ecosystems for optimal customer experience.

• Utilize various design and research methods to understand customer needs, pain points, and decision-making processes.

• Stay abreast of local and global design technologies and architectural improvements to contribute to enhanced design delivery within SBG.

• Discuss user needs with clients and collaborate with the wider UX design team to contribute to user-centric solutions aligned with business objectives, ensuring suitability for the customer.

• Engage throughout the product lifecycle, understanding business goals, respecting budget constraints, and identifying/resolving current product challenges with an eye on future evolution and scalability.

• Conduct market research to understand the competitive landscape and gather/analyze data to inform customer insights and journeys.

• Understand UX and UI requirements that contribute to intuitive product functionality and contribute to flexible product design that enhances user interaction.

📝 Enhancement Note: The responsibilities highlight a blend of strategic UX design, practical implementation, and a strong focus on customer experience within a specific banking context. The emphasis on "Voice Branch" suggests a specialized area of focus, possibly related to voice banking services or internal communication platforms. The role requires not just design skills but also an understanding of business processes, data governance, and cross-functional collaboration within a large financial institution.

🎓 Skills & Qualifications

Education: Diploma

Area of Study: Business Commerce

Experience:

• 3-4 years of experience in Digital and E-commerce, specifically within Personal and Private Banking (PBB).

• Experience in project environments, including planning and administration.

• Proven experience in meeting management (agendas, minutes) and logistics.

• Front-line leadership experience, particularly in environments where leading change and influencing culture is critical (e.g., call center/branch).

• Experience in service, service recovery, and revenue generation environments.

Required Skills:

• User Experience (UX) Design: Creating user-centered designs, wireframing, prototyping, and conducting user research.

• Data Analysis: Ability to collect, analyze, and interpret data to inform design decisions and understand customer insights.

• Project Management: Experience in planning, executing, and managing projects, including meeting management and logistics.

• Stakeholder Management: Effectively communicating and collaborating with various business units and stakeholders to align on design and implementation.

• Change Management: Understanding and implementing changes within a business unit to drive adoption and meet objectives.

• Customer Experience (CX) Principles: Applying knowledge of CX to design and improve customer journeys.

• Design Standards Adherence: Ensuring designs comply with organizational and industry standards.

Preferred Skills:

• Coaching and Mentoring: Ability to guide and develop others.

• Conflict Resolution: Skills in managing and resolving disagreements productively.

• Teamwork: Collaborating effectively with colleagues to achieve common goals.

• Adaptability: Willingness to accept and manage change.

• Documentation: Meticulously documenting facts and processes.

• Exploring Possibilities: Proactively identifying opportunities for improvement.

• Producing Results: Focusing on delivering outcomes and achieving objectives.

• Challenging Ideas: Critically evaluating concepts and proposing alternatives.

• Convincing People: Persuading others to adopt ideas or approaches.

📝 Enhancement Note: The "Business Commerce" diploma requirement, combined with extensive experience in personal and private banking, digital channels, and regulated environments, indicates a need for a UX Designer who understands the financial services industry's complexities, compliance, and customer lifecycle. The behavioral competencies listed (Articulate information, Challenge ideas, Convince people, Document facts, Accept change, Examine information, Explore possibilities, Interact with people, Produce results, Resolve conflict, Take action, Work in a team) are crucial for a collaborative and change-driven environment.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Showcase a minimum of 3-4 years of UX design work, with a strong emphasis on projects within the financial services sector (personal banking, private banking, digital/e-commerce).

• Demonstrate a clear process for user research, including methodologies used (e.g., user interviews, surveys, usability testing) and how insights were translated into design solutions.

• Present case studies that highlight problem identification, design iterations, and the impact of design decisions on user adoption and customer experience metrics.

• Include examples of how you have collaborated with cross-functional teams (e.g., product managers, developers, business analysts) and managed stakeholder expectations.

Process Documentation:

• Detail your approach to conducting user interviews, synthesizing findings, and creating user personas or journey maps.

• Illustrate your workflow for creating wireframes, prototypes, and high-fidelity mockups, and how user feedback is incorporated at each stage.

• Explain your process for collaborating with development teams to ensure accurate implementation of designs and for conducting post-launch analysis to measure design effectiveness.

• Include documentation demonstrating how you ensure scalability of product designs to meet future business needs.

📝 Enhancement Note: For a UX role in a financial institution like Standard Bank, a portfolio should not only showcase visual design skills but also a robust understanding of the design process, user research rigor, and the ability to translate complex business requirements (especially in regulated banking) into intuitive digital experiences. Emphasis on data adherence and stakeholder collaboration will be key.

💵 Compensation & Benefits

Salary Range: Based on industry standards for UX Designers with 2-5 years of experience in Luanda, Angola, and considering the financial services sector. A typical range might be between 1,500,000 - 3,500,000 AOA per month.

Benefits:

• Comprehensive health insurance coverage, including medical, dental, and vision.

• Retirement savings plan with potential company matching contributions.

• Paid time off, including annual leave, sick leave, and public holidays.

• Opportunities for professional development, including training, workshops, and conference attendance.

• Access to employee wellness programs and resources.

• Potential for performance-based bonuses.

• Employee banking benefits and financial services discounts.

Working Hours: The stated "Tempo inteiro" (Full-time) employment type, coupled with the AI-derived 40 hours, suggests a standard 5-day work week, likely Monday to Friday, with typical office hours.

📝 Enhancement Note: Salary estimates are based on research for similar roles in Luanda, Angola, factoring in the financial services industry and the experience level. Benefits are standard offerings for large corporations like Standard Bank, tailored to attract and retain talent in specialized roles. The role is on-site, so benefits related to office work and potentially transport assistance might be relevant.

🎯 Team & Company Context

🏢 Company Culture

Industry: Financial Services (Banking)

Company Size: The Standard Bank Group is a large, multinational financial institution, employing tens of thousands of people globally. This implies a structured environment with established processes, opportunities for diverse career paths, and a significant market presence.

Founded: 1862. With a long history, Standard Bank has a deep-rooted understanding of the African financial landscape and a commitment to its development. This heritage suggests a culture that values stability, expertise, and long-term growth.

Team Structure:

• The UX Designer will likely be part of a broader Digital or IT department, potentially within a dedicated UX/UI team or a product-focused squad.

• The team structure will involve collaboration with Product Managers, Business Analysts, Developers, Quality Assurance testers, and possibly researchers.

Methodology:

• Data-driven decision-making is a core principle, with emphasis on user research and analytics to inform design.

• Agile methodologies are commonly adopted in technology and digital product development for iterative progress and flexibility.

• A customer-centric approach guides product development, aiming to create seamless and valuable user experiences.

• Collaboration and knowledge sharing are encouraged to foster innovation and best practices.

Company Website: https://www.standardbank.com/

📝 Enhancement Note: Standard Bank's positioning as a leading African financial institution suggests a culture that is both progressive and deeply rooted in its mission to drive growth across the continent. For a UX Designer, this means opportunities to impact a wide range of customers and contribute to digital transformation in a significant market. The company culture is likely to be professional, results-oriented, and focused on ethical practices, given its industry and history.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned as a mid-level UX Designer (2-5 years of experience). It requires a solid foundation in UX principles and practical application, with increasing responsibility for design execution and collaboration.

Reporting Structure: The UX Designer will report to a higher-level design or product management lead, providing a clear reporting line and opportunities for mentorship and guidance.

Operations Impact: The UX Designer's work directly influences customer engagement, product adoption, and ultimately, the bank's revenue streams by improving digital channel usability and customer satisfaction. Their insights can shape product roadmaps and strategic decisions.

Growth Opportunities:

• Skill Specialization: Deepen expertise in specific UX areas like user research, interaction design, or accessibility design.

• Leadership: Progress to a Senior UX Designer role, leading projects, mentoring junior designers, and contributing to design strategy.

• Management: Transition into a Design Manager or Product Owner role, overseeing design teams and product development.

• Cross-functional Moves: Opportunities to move into Product Management, Business Analysis, or even specialized roles within Digital Transformation or Innovation teams.

• Industry Exposure: Gain extensive experience in the complex and highly regulated financial services sector, which is valuable across many industries.

📝 Enhancement Note: The role offers a clear path for career progression within the UX field and broader digital product development. The financial services industry provides a stable yet dynamic environment for growth, with ample opportunities to learn about complex systems and customer needs. The emphasis on collaboration and impact within a large organization like Standard Bank means visibility and potential for advancement.

🌐 Work Environment

Office Type: The role is based in Luanda, Angola, at an Avenida Talatona office, indicating a professional, corporate office setting.

Office Location(s): The primary location is Luanda, Luanda Province, Angola.

Workspace Context:

• The workspace is expected to be a modern office environment conducive to collaboration and focused work.

• Access to standard office technology, design software, and potentially specialized UX tools will be provided.

• Opportunities for interaction with design peers, product teams, and business stakeholders will be frequent, fostering a collaborative atmosphere.

• The on-site nature of the role emphasizes in-person teamwork and direct engagement with colleagues.

Work Schedule: A standard 40-hour work week, Monday to Friday, is anticipated, allowing for dedicated time for design work, meetings, and project collaboration.

📝 Enhancement Note: As an on-site role in a major financial institution, the work environment will be professional and structured. The emphasis will be on collaborative problem-solving and adherence to corporate standards. Being in Luanda, the UX Designer will be part of the bank's operations in a key African market.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: HR or recruitment team will review applications and resumes for basic qualifications and experience.

• Technical Interview: A hiring manager or senior UX designer will likely conduct an interview focusing on UX methodologies, design thinking, and problem-solving skills. This may involve discussing past projects and design challenges.

• Portfolio Review: A dedicated session will be held to review the candidate's portfolio. Expect to walk through 2-3 key projects, explaining your design process, decision-making, and the impact of your work.

• Case Study/Design Challenge: Candidates may be asked to complete a take-home design exercise or a live design challenge during the interview process to assess practical skills and approach.

• Final Interview: This may involve meeting with a department head or senior leadership to assess cultural fit, strategic thinking, and overall suitability for the role and the bank.

Portfolio Review Tips:

• Curate Selectively: Choose 3-4 projects that best showcase your skills, process, and impact, focusing on relevance to financial services or complex digital products.

• Tell a Story: For each project, clearly articulate the problem, your role, the process you followed, the solutions you designed, and the measurable outcomes or learnings.

• Highlight Process: Emphasize your research methods, user testing, iteration cycles, and how you collaborated with stakeholders.

• Quantify Impact: Where possible, use data and metrics to demonstrate the success of your designs (e.g., improved conversion rates, reduced error rates, increased user satisfaction).

• Prepare for Questions: Anticipate questions about your design decisions, how you handle feedback, and how you approach challenges.

Challenge Preparation:

• Refresh your knowledge of core UX principles, design patterns, and common usability heuristics.

• Practice articulating your design process concisely and clearly.

• Be prepared to discuss your approach to user research, wireframing, prototyping, and usability testing.

• If a case study is provided, analyze the brief thoroughly, identify key user needs and business goals, and structure your proposed solution logically.

📝 Enhancement Note: The interview process will likely be rigorous, common for large financial institutions. A strong portfolio that demonstrates a systematic approach to UX design, problem-solving, and measurable impact is crucial. Expect to be challenged on your design decisions and your understanding of user needs within a banking context.

🛠 Tools & Technology Stack

Primary Tools:

• Design & Prototyping: Figma, Sketch, Adobe XD, InVision, Axure RP. Proficiency in at least one of these is expected.

• User Research & Testing: Tools for user interviews, surveys (e.g., SurveyMonkey, Typeform), usability testing platforms (e.g., UserTesting.com, Lookback).

• Project Management & Collaboration: Jira, Confluence, Asana, Trello for task tracking and team communication.

• Analytics & Reporting: Google Analytics, Adobe Analytics, Tableau, Power BI for understanding user behavior and measuring design performance.

• CRM & Automation: While not directly a UX tool, familiarity with CRM systems (e.g., Salesforce) and marketing automation platforms can provide context on customer journeys.

• Collaboration Platforms: Microsoft Teams, Slack for day-to-day team communication.

Analytics & Reporting:

• Proficiency in analyzing user behavior data from web/app analytics platforms to identify pain points and opportunities for design improvement.

CRM & Automation:

• Understanding how CRM data informs customer segmentation and personalization efforts within digital products.

• Awareness of automation capabilities that can enhance user journeys or operational efficiency.

📝 Enhancement Note: While specific tools are not listed, a strong UX Designer in a financial institution should be proficient in industry-standard design and prototyping tools. They should also demonstrate an ability to leverage data analytics to inform their design decisions and communicate their impact effectively. Familiarity with project management tools is essential for collaborative workflows.

👥 Team Culture & Values

Operations Values:

• Customer Centricity: A primary focus on understanding and meeting customer needs to deliver exceptional experiences.

• Integrity and Trust: Upholding the highest ethical standards in all dealings, essential in the financial sector.

• Excellence: Striving for high quality in design, execution, and stakeholder collaboration.

• Innovation: Embracing new ideas and technologies to improve products and services.

• Collaboration: Working effectively across teams to achieve shared goals and foster a supportive environment.

• Data-Driven: Using insights from data and research to guide decisions and measure impact.

Collaboration Style:

• Cross-functional Integration: Expect close collaboration with product managers, developers, business analysts, and marketing teams.

• Constructive Feedback: A culture that encourages open feedback and constructive critique to refine designs and processes.

• Knowledge Sharing: Opportunities to share learnings, best practices, and insights within the design community and across teams.

• Agile Approach: Working in iterative cycles, with regular check-ins and adaptability to changing requirements.

📝 Enhancement Note: Standard Bank's values, as a leading financial institution, will emphasize professionalism, responsibility, and a commitment to customer service. The UX team likely fosters a collaborative environment where design thinking is valued, and continuous improvement is encouraged. A candidate should be prepared to demonstrate how their work aligns with these core values.

⚡ Challenges & Growth Opportunities

Challenges:

• Navigating Complex Regulations: Working within a highly regulated financial environment requires careful attention to compliance and security in design.

• Balancing Stakeholder Needs: Reconciling diverse requirements from various business units, technical teams, and customer segments can be complex.

• Driving Adoption of New Designs: Ensuring that implemented designs are effectively adopted by users and integrated into existing workflows.

• Keeping Pace with Digital Trends: Continuously adapting to evolving digital technologies and customer expectations in the fintech landscape.

• Data Interpretation: Effectively translating complex data sets and user research findings into actionable design improvements.

Learning & Development Opportunities:

• Financial Services UX Expertise: Gaining specialized knowledge in designing for banking, investments, and other financial products.

• Cross-Functional Learning: Understanding the intricacies of banking operations, compliance, and technology development.

• Advanced Design Skills: Opportunities to attend workshops, training, and conferences focused on cutting-edge UX/UI techniques and tools.

• Mentorship: Access to experienced designers and product leaders for guidance and career development.

• Contribution to Digital Transformation: Playing a key role in shaping the digital future of a major African bank.

📝 Enhancement Note: The primary challenges will stem from the regulated nature of banking and the need to balance diverse stakeholder requirements. However, these challenges also present significant growth opportunities, allowing the UX Designer to develop deep expertise in a critical industry and contribute meaningfully to digital transformation initiatives.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to design for a highly regulated industry. What were the key considerations and how did you ensure compliance?"

• "How do you balance user needs with business objectives and technical constraints in your design process?"

• "Walk us through a project where you used data and user research to identify a problem and design a solution. What were the results?"

• "How do you approach collaborating with developers and product managers to ensure your designs are implemented effectively?"

Company & Culture Questions:

• "What interests you about Standard Bank and our work in the African market?"

• "How do you handle constructive criticism or feedback on your designs?"

• "Describe a time you had to influence stakeholders to adopt your design recommendations."

• "How do you stay updated on the latest UX trends and best practices?"

Portfolio Presentation Strategy:

• Structure: For each project, follow a clear narrative: Problem -> Your Role -> Process -> Solution -> Outcome.

• Visuals: Use high-quality mockups, wireframes, and potentially interactive prototypes. Show the evolution of your designs.

• Data & Metrics: Quantify the impact whenever possible. Explain how you measured success.

• Collaboration: Briefly mention how you worked with other teams.

• Conciseness: Be prepared to present each project within a specific timeframe (e.g., 5-10 minutes) to allow for discussion.

📝 Enhancement Note: Prepare to discuss your entire design process, from research to implementation, with a focus on problem-solving, user empathy, and measurable outcomes. Be ready to articulate how your skills and experience align with the specific needs of a financial institution and Standard Bank's mission.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided link on jobs.smartrecruiters.com.

• Tailor Your Resume: Highlight experience in financial services, digital/e-commerce, and experience with project management and stakeholder engagement. Use keywords from the job description.

• Curate Your Portfolio: Select 2-3 of your strongest UX projects, ensuring they demonstrate your process, problem-solving skills, and impact, ideally with relevance to the financial sector. Focus on clarity and storytelling.

• Prepare for Interviews: Research Standard Bank's digital offerings and its mission in Africa. Practice articulating your design process and past project successes, anticipating questions about user research, collaboration, and handling challenges in regulated environments.

• Practice Portfolio Walkthrough: Rehearse presenting your portfolio projects, focusing on conciseness and impact, and be ready to answer detailed questions about your design decisions.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.