Design Consultant

📍 Job Overview

Job Title: Design Consultant Company: Tilebar | Soho Studio LLC Location: Dallas, TX Job Type: Full-time Category: Sales Operations / GTM Enablement (Showroom Sales & Design) Date Posted: September 17, 2025 Experience Level: 2-5 years

🚀 Role Summary

• Focus on consultative sales within a showroom environment, acting as a key point of contact for B2C and B2B clients in the tile and design industry.
• Drive revenue growth through expert design consultation, product curation, and end-to-end sales cycle management, aligning with Go-To-Market (GTM) strategies.
• Leverage technology and CRM systems to track leads, manage customer interactions, and ensure efficient order processing, contributing to operational efficiency.
• Build and maintain strong client relationships to foster loyalty and repeat business, a critical component of sustained GTM success.
• Serve as a brand ambassador, embodying the company's vision and commitment to innovation, service, and style in all customer interactions.

📝 Enhancement Note: While the title is "Design Consultant," the responsibilities clearly indicate a sales-driven role with a strong emphasis on customer interaction, consultative selling, and achieving sales targets. This aligns with a GTM function that directly impacts revenue and customer acquisition within a retail showroom setting. The mention of CRM tracking and order processing highlights an operational component vital to sales enablement.

📈 Primary Responsibilities

• Act as the primary point of contact for homeowners, designers, and contractors, providing expert advice on tile selection and design solutions.
• Curate personalized material selections and develop custom design boards to meet specific client project requirements.
• Manage the complete sales cycle, including initial customer engagement, needs assessment, product recommendation, quoting, order placement, and sample management.
• Utilize CRM systems to meticulously track customer interactions, sales pipeline progression, and order status, ensuring data integrity for sales reporting.
• Collaborate closely with showroom management and corporate operations teams to ensure seamless and efficient order fulfillment and delivery processes.
• Foster long-term client relationships through exceptional service, follow-up, and proactive communication, driving customer loyalty and repeat business.
• Represent the TileBar brand by showcasing its unique value proposition, commitment to innovation, and dedication to superior customer service.
• Proactively identify opportunities to upsell and cross-sell products based on client needs and project scope to achieve and exceed sales targets.

📝 Enhancement Note: The responsibilities emphasize a blend of sales, customer service, and operational execution. The role requires proactive client engagement, detailed sales process management (quoting, orders, CRM tracking), and cross-functional collaboration, all of which are critical for effective GTM execution in a retail showroom environment.

🎓 Skills & Qualifications

Education:

• A Bachelor's degree in Interior Design, Marketing, Business, or a related field is preferred, providing a foundational understanding of design principles and commercial practices.

Experience:

• 3-5 years of direct sales or customer service experience, with a strong preference for backgrounds in retail showrooms, luxury sales environments, or interior design services.
• Demonstrated success in managing a full sales cycle, from lead generation and qualification to closing deals and post-sale follow-up.

Required Skills:

• Consultative Selling: Proven ability to engage customers, understand their needs, and recommend tailored solutions, driving sales through expert advice.
• Customer Relationship Management (CRM): Proficiency in using CRM software (experience with SalesPad, Magento, or Salesforce is a plus) for lead tracking, pipeline management, and customer data maintenance.
• Communication & Interpersonal Skills: Exceptional verbal and written communication skills, with a talent for building rapport and fostering strong client relationships.
• Design Acumen: A keen eye for design trends, color theory, and material compatibility, with the ability to translate client visions into tangible design concepts.
• Sales Target Achievement: A consistent track record of meeting or exceeding sales quotas and performance metrics.
• Technology Proficiency: Comfortable and adept with technology, including Microsoft Office Suite, and able to quickly learn new software and systems.

Preferred Skills:

• Industry Knowledge: Prior experience or a strong understanding of the tile, stone, textiles, furniture, or building materials industries.
• Visual Merchandising: Ability to contribute to showroom presentation and product displays to enhance customer experience.
• Problem-Solving: Capacity to effectively address customer inquiries and resolve issues promptly and professionally.
• Time Management & Organization: Strong organizational skills to manage multiple client projects, tasks, and deadlines simultaneously.

📝 Enhancement Note: The experience requirement aligns with roles that require developing specialized product knowledge and consultative sales skills. The emphasis on CRM and technology proficiency points to the need for operational efficiency in managing client interactions and sales data, typical for sales operations support roles.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Showcase examples of personalized design consultations, including mood boards, material palettes, and spatial layouts created for client projects.
• Present case studies that detail the sales process for specific client engagements, highlighting problem-solving, consultative selling techniques, and successful outcomes.
• Demonstrate experience with CRM systems, providing anonymized examples of how data was used to manage pipelines, track customer interactions, and drive sales performance.
• Include examples of how you have managed the full sales cycle, from initial client contact through order processing and delivery coordination.
• Provide evidence of achieving sales targets, perhaps through metrics or descriptions of successful sales strategies implemented.

Process Documentation:

• Detail your approach to client needs assessment and how you translate these into product recommendations and design solutions.
• Illustrate your methods for managing sales pipelines and ensuring efficient order processing, including any quality checks or coordination you perform.
• Explain your strategies for building and maintaining client relationships post-sale to encourage repeat business and referrals.

📝 Enhancement Note: While not explicitly stated, a "Design Consultant" role, especially with sales responsibilities, would benefit from a portfolio demonstrating client interaction, design problem-solving, and sales process management. This aligns with the broader operations expectation of documenting and showcasing process effectiveness.

💵 Compensation & Benefits

Salary Range: $60,000 - $65,000 annually, plus quarterly incentive opportunities and commission incentives.

Benefits:

• Competitive Compensation: A strong base salary complemented by performance-based incentives and commission opportunities, rewarding sales success.
• Growth Opportunities: Potential for career advancement within a fast-expanding, nationwide company, offering a path for professional development.
• Collaborative Culture: Opportunity to work within a dynamic, design-focused team environment that values innovation and teamwork.
• Employee Discount: Potential for employee discounts on company products, a common perk in retail and design-focused industries.
• Health and Wellness: While not explicitly listed, typical full-time roles often include health insurance, dental, vision, and paid time off.

Working Hours: This is a full-time position, requiring flexibility to work retail hours, which may include weekends and evenings. The standard workweek is likely around 40 hours, but may vary based on showroom needs and client appointments.

📝 Enhancement Note: The compensation structure includes a base salary plus variable incentives, which is standard for sales roles focused on driving revenue. The "quarterly incentive opportunities" suggest a performance management system tied to sales goals, a key aspect of sales operations and GTM performance tracking. The mention of flexible retail hours is important for candidates to understand the work-life balance expectations.

🎯 Team & Company Context

🏢 Company Culture

Industry: Building Materials / Retail / E-commerce (Tile & Stone) Company Size: The input data does not specify company size directly, but the context of opening a new showroom in Dallas and being a "fast-expanding, nationwide company" suggests a growing organization, likely in the mid-to-large size range. For operations professionals, this typically means evolving processes and opportunities to shape team workflows. Founded: 2006. This indicates a relatively young company, which often fosters a culture of innovation, agility, and a willingness to adopt new technologies and business practices.

Team Structure:

• The role is based in a new Dallas Showroom, implying a localized team structure comprising showroom management, sales consultants, and potentially support staff.
• This role will likely report to a Showroom Manager or Director of Sales, with close collaboration with corporate teams (e.g., marketing, logistics, customer support) for order processing and client fulfillment.
• Cross-functional collaboration is key, as the consultant will interact with internal teams to ensure client satisfaction throughout the sales and delivery process.

Methodology:

• The company emphasizes a technology-driven, streamlined, and efficient approach to business, aiming to pass cost savings to customers. This suggests a data-informed and process-oriented operational mindset.
• Design consultation and customer service excellence are core methodologies for client engagement and retention.
• Sales processes are managed through a CRM, indicating a structured approach to sales pipeline management and customer data analysis.

Company Website: tilebar.com

📝 Enhancement Note: The company's founding date and emphasis on technology suggest a modern, forward-thinking operational approach. For an operations professional, understanding this "streamlined and efficient" methodology is key, as it likely translates to expectations around process optimization and technology utilization in sales and customer service workflows.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned as an individual contributor in a client-facing, sales-oriented capacity. It's an entry to mid-level position within the sales and customer experience function, with potential to grow into senior consultant, team lead, or showroom management roles. For operations professionals, this role provides exposure to front-line sales processes and customer data management.

Reporting Structure: The Design Consultant will report to the Dallas Showroom Manager or a similar leadership role within the showroom's operational hierarchy. They will collaborate with various departments, including sales, marketing, and logistics, requiring strong communication and coordination skills.

Operations Impact: The Design Consultant directly impacts revenue generation through sales and customer acquisition. Their ability to manage the sales cycle efficiently, utilize CRM effectively, and ensure accurate order processing contributes to the overall operational efficiency and profitability of the showroom and company. Positive customer experiences also enhance brand reputation and customer lifetime value.

Growth Opportunities:

• Sales Specialization: Deepen expertise in consultative selling within the tile and design industry, becoming a subject matter expert.
• Showroom Management: Potential to move into leadership roles such as Assistant Showroom Manager or Showroom Manager, overseeing operations and sales teams.
• Cross-Functional Roles: Opportunities to transition into sales operations, customer success management, or even marketing roles within the company, leveraging client interaction and sales process knowledge.
• Training and Development: Access to product training, sales technique workshops, and potentially training on new CRM or design software to enhance skills.

📝 Enhancement Note: The growth trajectory from Design Consultant suggests a path that can lead to roles with more significant operational oversight or strategic input within sales enablement and GTM functions. Understanding these potential career paths is crucial for ambitious operations professionals.

🌐 Work Environment

Office Type: This is a showroom-based role, meaning the primary work environment will be a customer-facing retail showroom. This setting is designed to be aesthetically pleasing, showcasing the company's products and providing a consultative space for clients.

Office Location(s): Dallas, TX. The specific location within Dallas will be a dedicated TileBar showroom.

Workspace Context:

• The workspace is client-centric, requiring a professional, organized, and inspiring presentation of products.
• Collaboration will occur with showroom colleagues and potentially remote corporate teams via phone, email, and internal communication platforms.
• Access to design resources, product samples, and technology (computers, CRM systems) is essential for performing daily tasks.

Work Schedule: Full-time, with flexibility required for retail operations, including potential evenings and weekends. This requires strong personal time management to balance work demands with personal life, a common consideration for roles in the retail and customer service sectors.

📝 Enhancement Note: The showroom environment is distinct from traditional office settings. Operations professionals should consider how client-facing demands and the need for visual presentation impact workflow and operational processes.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely a phone or video call with an HR representative or hiring manager to assess basic qualifications, cultural fit, and interest in the role.
• Showroom Visit/Interview: An in-person interview at the Dallas showroom, potentially including a practical assessment or presentation. This would be an opportunity to demonstrate design consultation skills and showroom presence.
• Sales & Design Assessment: Candidates may be asked to present a design concept, walk through their sales process, or discuss how they would handle specific client scenarios.
• Final Interview: Possibly a meeting with a senior leader or regional manager to finalize the decision.

Portfolio Review Tips:

• Design Case Studies: Present 2-3 detailed case studies of successful client projects. For each, include: the client's initial needs, your design approach and material selections, the sales process you followed, and the final outcome (customer satisfaction, sales value).
• Sales Process Documentation: Briefly outline your typical sales cycle for a consultative sale, highlighting key touchpoints and how you use CRM to manage the process.
• Quantifiable Achievements: Wherever possible, include metrics such as sales targets met, client satisfaction scores, or average deal size.
• Visual Presentation: Ensure your portfolio is well-organized, visually appealing, and easy to navigate, reflecting your design sensibilities.

Challenge Preparation:

• Be prepared to discuss your approach to consultative selling and how you handle objections or difficult client conversations.
• Practice articulating your design process and rationale for material choices.
• Familiarize yourself with TileBar's product lines and current design trends in the tile industry.
• Be ready to discuss how you would use CRM and technology to enhance efficiency in your role.

📝 Enhancement Note: For a role with both sales and design components, the interview process will likely assess both technical skills (design advice, product knowledge) and sales acumen (consultative selling, CRM usage). A strong portfolio demonstrating these capabilities is crucial for operations candidates to showcase their process-driven approach.

🛠 Tools & Technology Stack

Primary Tools:

• CRM System: Experience with CRM platforms is essential for managing customer data, tracking sales pipelines, and monitoring performance. Specific systems mentioned as a plus include SalesPad, Magento, or Salesforce.
• Microsoft Office Suite: Proficiency in Word, Excel, and Outlook is required for general business communication, data entry, and reporting.
• Design Software/Tools: While not explicitly mentioned, familiarity with design software, mood board creation tools, or product visualization tools could be beneficial.
• Point of Sale (POS) Systems: Likely used for processing transactions and managing showroom sales.

Analytics & Reporting:

• CRM Reporting: Ability to pull reports from the CRM system to track sales performance, customer activity, and pipeline health.
• Sales Data Analysis: Basic understanding of sales metrics and the ability to interpret data to identify trends and opportunities.

CRM & Automation:

• Customer Data Management: Efficiently inputting and maintaining accurate customer information within the CRM.
• Sales Process Automation: Utilizing CRM features to automate tasks such as follow-up reminders, quote generation, and order status updates.

📝 Enhancement Note: Proficiency in CRM systems is a critical skill for this role, directly supporting sales operations and GTM efficiency. The ability to leverage technology for customer management and sales process automation is a key expectation.

👥 Team Culture & Values

Operations Values:

• Customer Focus: A strong emphasis on providing exceptional service and creating positive, memorable experiences for every client.
• Innovation: Embracing new technologies and forward-thinking business practices to drive efficiency and customer value.
• Collaboration: Working effectively with internal teams to ensure seamless operations and client satisfaction.
• Excellence: A commitment to high standards in design consultation, sales execution, and brand representation.
• Efficiency: Utilizing streamlined processes and technology to optimize workflows and pass savings to customers.

Collaboration Style:

• Client-Centric Collaboration: Prioritizing client needs and working internally to meet those needs efficiently.
• Team-Oriented: A supportive team environment where colleagues assist each other to achieve showroom goals.
• Cross-Functional Communication: Open communication channels with corporate teams to ensure smooth order processing and problem resolution.

📝 Enhancement Note: The company's stated values of innovation, service, and style highlight a culture that is both customer-centric and forward-looking. For operations professionals, understanding how these values translate into daily workflows and decision-making is important for cultural alignment.

⚡ Challenges & Growth Opportunities

Challenges:

• New Showroom Ramp-Up: Establishing a customer base and building brand awareness for a newly opened showroom in Dallas.
• Balancing Sales & Design: Effectively managing the dual responsibilities of providing expert design consultation and meeting rigorous sales targets.
• Competitive Market: Navigating a competitive landscape within the tile and design industry, requiring strong differentiation through service and expertise.
• Adaptability: Staying current with evolving design trends, product offerings, and sales technologies.

Learning & Development Opportunities:

• Product Knowledge Expansion: Deepening understanding of TileBar's extensive product catalog and their applications in various design projects.
• Sales Skill Enhancement: Opportunities to refine consultative selling techniques, negotiation skills, and client relationship management strategies.
• Industry Trends: Staying abreast of the latest trends in interior design, architecture, and the building materials sector.
• Operational Process Improvement: Contributing to the refinement of showroom sales processes and customer experience workflows.

📝 Enhancement Note: The challenges and growth opportunities highlight the dynamic nature of this role. Operations professionals can leverage these challenges as opportunities to apply their process improvement skills and contribute to the success of a new market entry.

💡 Interview Preparation

Strategy Questions:

• Consultative Sales Approach: "Describe your process for understanding a client's design needs and budget, and how you guide them to the best product selection." Be ready to discuss your consultative selling methodology and how you build trust.
• Sales Cycle Management: "Walk me through how you would manage a client from initial inquiry to a closed sale, including quoting, sample requests, and order placement." Highlight your CRM usage and organizational skills.
• Handling Objections: "How would you respond if a client expressed concerns about pricing or product suitability?" Prepare examples of how you overcome objections while maintaining customer satisfaction.
• Design Vision: "If a client has a vague idea for a modern, minimalist bathroom, what steps would you take to help them visualize and select the right tiles?" Be ready to discuss your design thinking process.

Company & Culture Questions:

• "What interests you about TileBar and this specific Design Consultant role in our new Dallas showroom?" Research the company's mission, values, and product offerings.
• "How do you contribute to a positive team environment, especially in a customer-facing role?" Discuss your collaboration style and how you support colleagues.
• "How do you stay updated on design trends and product knowledge in the building materials industry?" Demonstrate your commitment to continuous learning.

Portfolio Presentation Strategy:

• Structure Your Narrative: For each case study, tell a clear story: the challenge, your solution, and the result. Focus on your role and contributions.
• Highlight Key Processes: Emphasize how you managed the sales cycle, utilized CRM, and executed design consultations.
• Showcase Metrics: Quantify your achievements whenever possible (e.g., "exceeded sales quota by 15% in Q3," "secured repeat business from 5 key clients").
• Visual Appeal: Ensure your presentation is clean, professional, and visually engaging, reflecting your design sensibility.

📝 Enhancement Note: Interview preparation should focus on demonstrating a strong understanding of sales processes, client management, and design consultation. Candidates should be ready to articulate their methodologies and showcase their ability to drive revenue while providing excellent customer experiences.

📌 Application Steps

To apply for this operations-aligned sales position:

• Submit your application through the provided link on the Dayforce portal.
• Tailor Your Resume: Highlight your sales achievements, customer service experience, and any CRM proficiency using keywords from the job description (e.g., "consultative selling," "sales cycle management," "CRM tracking").
• Prepare Your Portfolio: Compile examples of design consultations, sales process documentation, and quantifiable sales achievements. Ensure it is organized and visually appealing.
• Practice Interview Responses: Rehearse answers to common sales and design interview questions, focusing on STAR method responses for behavioral questions and preparing specific examples for consultative sales scenarios.
• Research TileBar: Familiarize yourself with TileBar's product lines, company culture, and their stated commitment to innovation and customer service. Understand their target market and how the Dallas showroom fits into their expansion strategy.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.