Content Designer - Relaunch@Capgemini

📍 Job Overview

Job Title: Content Designer - Relaunch@Capgemini Company: Capgemini Location: Telford, England, United Kingdom Job Type: Full-time Category: Digital Transformation / IT Services Date Posted: August 20, 2025 Experience Level: Mid-Level (2-5 years) Remote Status: Hybrid

🚀 Role Summary

• This role focuses on creating user-centered content within Capgemini's Relaunch@Capgemini program, supporting individuals returning to work after a career break.
• The Content Designer will collaborate with stakeholders and multidisciplinary teams to deliver accessible, understandable, and compliant content, particularly adhering to Government Digital Service (GDS) standards.
• Key aspects involve developing content strategies, ensuring accuracy, and making design decisions for quality assurance in an agile environment.
• The position requires utilizing data-driven insights to inform content choices and ensuring the creation of accessible and inclusive digital services.

📝 Enhancement Note: This role is specifically part of a return-to-work program (Relaunch@Capgemini), indicating a supportive environment for individuals re-entering the workforce. While a Content Designer role, the context of government projects and GDS standards suggests a focus on public sector digital services, demanding a specific type of clarity and user-centricity in content creation.

📈 Primary Responsibilities

• Engage with stakeholders to gather content requirements, present design solutions, and iterate based on feedback.
• Collaborate with user researchers, service designers, and interaction designers to ensure content is seamlessly integrated into the overall user experience and meets user needs.
• Develop and manage clear, concise, and user-focused content for digital and offline channels, aligning with project goals.
• Ensure all content is accurate, up-to-date, and adheres to Government Digital Service (GDS) standards and similar public sector guidelines.
• Make informed content design decisions for quality assurance throughout various stages of the design and development lifecycle.
• Participate actively in agile ceremonies, including sprint planning, daily stand-ups, and retrospectives, adapting to iterative feedback.
• Apply data-driven insights and user research findings to inform content design choices, optimizing for clarity and effectiveness.
• Design and deliver content that is accessible and inclusive, adhering to relevant accessibility standards and best practices.

📝 Enhancement Note: The responsibilities highlight a strong emphasis on collaboration within multidisciplinary teams and a structured approach to content creation, heavily influenced by government digital standards. The "Relaunch@Capgemini" aspect means a focus on supporting returners, which might translate into mentorship opportunities or a more structured onboarding and development process.

🎓 Skills & Qualifications

Education: While no specific degree is mandated, a background in English, Communications, Journalism, UX Writing, or a related field is often beneficial for content design roles. Experience: 2-5 years of experience as a Content Designer, UX Writer, or similar role, with a focus on user-centered design projects.

Required Skills:

• Proven experience as a Content Designer working on complex, user-centered design projects from concept to implementation.
• Experience designing content for government or public services, with specific knowledge of the GOV.UK service standard and its principles.
• Ability to develop and manage content that is user-focused, clear, and concise across digital and potentially offline channels.
• Experience collaborating closely with user researchers and other design disciplines (e.g., UX, UI, interaction design) to understand user needs and ensure content effectively meets them.
• Proficiency in utilizing data-driven insights and user research findings to inform and refine content design decisions.
• Demonstrated ability to create accessible and inclusive digital services through content design.
• Familiarity with agile methodologies and experience working within agile ceremonies and iterative development cycles.

Preferred Skills:

• Experience with content management systems (CMS) and digital publishing workflows.
• Knowledge of SEO best practices as they relate to content optimization.
• Experience with content auditing, mapping, and style guide development.
• Familiarity with tools for content collaboration and version control.
• Ability to create content for various digital platforms and user journeys.

📝 Enhancement Note: The emphasis on GOV.UK standards and government projects is a critical differentiator. Candidates with experience in public sector digital transformation or adherence to similar regulated content frameworks will be highly valued. The "Relaunch@Capgemini" program suggests that while experience is valued, a strong willingness to learn and adapt is also a key consideration.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Showcase examples of complex user-centered design projects, clearly demonstrating your role and contributions.
• Include case studies that highlight your process for developing clear, concise, and user-focused content for digital platforms.
• Provide examples of content designed for government or public sector services, specifically referencing adherence to standards like GOV.UK.
• Demonstrate how you have used user research and data-driven insights to inform your content design decisions and improve user experience.
• Illustrate your ability to collaborate with cross-functional teams (e.g., researchers, developers, designers) and integrate content seamlessly into the overall user journey.
• Include examples of accessible and inclusive content design, explaining the rationale behind your choices.

Process Documentation:

• Detail your process for gathering stakeholder requirements and translating them into effective content solutions.
• Explain your approach to content strategy development, user journey mapping, and information architecture.
• Outline your methods for content quality assurance, including editing, proofreading, and adherence to style guides and standards.
• Describe how you incorporate feedback and iterate on content design within an agile development framework.

📝 Enhancement Note: A portfolio is crucial for demonstrating practical application of content design principles, especially within the context of government digital standards. The ability to articulate the "why" behind content decisions, supported by research and data, will be critical for this role.

💵 Compensation & Benefits

Salary Range: Based on Capgemini's general UK salary bands for mid-level tech roles and the specific requirements of a Content Designer with government experience, a competitive salary range for Telford, UK, would likely fall between £35,000 - £50,000 per annum. This estimate is based on typical market rates for similar positions in the UK technology sector and considering the hybrid work arrangement and specific client-facing responsibilities.

Benefits:

• Supportive Relaunch@Capgemini program with a 6-month structured transition back to work.
• Opportunities for skills refresh and professional development to adapt to current industry tools and practices.
• Hybrid working model, blending office, client site, and home-based work.
• Access to Capgemini's extensive training and development resources, potentially including specialized content design or GDS standard courses.
• Participation in engaging team projects within the UK Government sector.
• Comprehensive benefits package likely including:
  • Pension scheme
  • Health insurance (potentially private medical)
  • Life assurance
  • Generous annual leave entitlement
  • Employee assistance programs
  • Opportunities for career progression within Capgemini's global network.

Working Hours: Standard full-time working hours, typically around 37.5 to 40 hours per week, with flexibility often available within the hybrid model. The role specifies an average of 3 days per week in the Telford office.

📝 Enhancement Note: The Relaunch@Capgemini program is a significant benefit, offering a structured return-to-work pathway. Salary estimates are based on general UK tech market data for mid-level roles and will be subject to the candidate's specific experience and negotiation.

🎯 Team & Company Context

🏢 Company Culture

Industry: Information Technology and Services, Consulting, Digital Transformation. Capgemini operates globally, providing a wide range of technology and business services. Company Size: Large enterprise (Capgemini has 340,000+ employees globally), indicating a vast network of resources, expertise, and potential for internal mobility and diverse project opportunities. Founded: Capgemini was founded in 1967, bringing a wealth of experience and a long-standing heritage in the technology and consulting sector.

Team Structure:

• The Content Designer will likely be part of a broader digital, UX, or project delivery team, working within Capgemini's UK Government sector.
• Reporting structure would typically involve a direct line manager (e.g., Head of Content, Lead UX Designer, or Project Manager) with matrixed reporting to project leads.
• Collaboration is expected with UX researchers, interaction designers, service designers, project managers, developers, and client stakeholders.

Methodology:

• Capgemini emphasizes agile methodologies for project delivery, promoting iterative development, continuous feedback, and cross-functional teamwork.
• A strong focus on user-centered design (UCD) principles is evident, particularly in projects for the UK Government, aligning with GDS standards.
• Data analysis and insights are used to drive design decisions and measure the effectiveness of digital services and content.

Company Website: https://www.capgemini.com/

📝 Enhancement Note: Capgemini's scale offers significant advantages for career development and exposure to diverse projects. The company's involvement in UK Government projects implies a structured, process-driven environment that values compliance and user-centricity, aligning with GDS standards. The Relaunch@Capgemini program signifies a commitment to diversity and inclusion.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned at a mid-level (2-5 years) within the Content Design specialization. It offers a pathway for individuals seeking to re-establish their careers in a supportive program.

Reporting Structure: The Content Designer will report to a project lead or team manager within Capgemini's delivery framework. Collaboration will be key with various project stakeholders and team members across disciplines.

Operations Impact: The Content Designer directly impacts the user experience and effectiveness of digital services by ensuring clarity, usability, and adherence to standards. This role contributes to client satisfaction, project success, and the overall efficiency of government digital platforms.

Growth Opportunities:

• Skill Specialization: Deepen expertise in government content design, GDS standards, UX writing, accessibility, and user research integration.
• Project Diversity: Gain experience across a range of UK Government digital projects, tackling varied user needs and technical challenges.
• Leadership Potential: Progress to senior content designer roles, lead content strategy for larger projects, or move into team leadership positions within Capgemini.
• Cross-functional Development: Develop broader understanding of UX, service design, and agile project management through collaboration.
• Relaunch Program Mentorship: Potential to mentor future returners once established in the role.

📝 Enhancement Note: The Relaunch@Capgemini program offers a unique entry point for career revival. Growth opportunities are strong within Capgemini, given its size and diverse project portfolio, especially in the public sector. The focus on GDS standards provides a clear path for specialization.

🌐 Work Environment

Office Type: Hybrid working model. This means a blend of working from Capgemini's Telford office, client sites, and home. Specific days in the office are required (average 3 days per week).

Office Location(s): Capgemini's Telford office serves as a primary hub for this role. Travel to client sites may also be necessary depending on project requirements.

Workspace Context:

• The Telford office likely provides a professional, collaborative workspace with the necessary infrastructure for designers.
• Expect an environment that encourages teamwork, knowledge sharing, and interaction with colleagues across various disciplines.
• Access to standard office technology and potentially specialized design software will be provided.
• The hybrid nature allows for focused work at home and collaborative sessions or team meetings in the office.

Work Schedule: Standard full-time hours (e.g., 37.5-40 hours per week). While a hybrid model offers some flexibility, adherence to project deadlines and team collaboration needs will shape daily schedules.

📝 Enhancement Note: The hybrid model requires self-discipline and effective time management. The emphasis on being in the Telford office 3 days a week suggests a need for strong collaboration and team engagement within that physical space.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely a review of your CV and portfolio by a recruiter or hiring manager to assess suitability and alignment with the Relaunch@Capgemini program.
• First Interview: May be a competency-based interview focusing on your experience, skills, and motivation for returning to work. Expect questions about your content design process, stakeholder management, and familiarity with user-centered design.
• Portfolio Review/Presentation: You may be asked to present specific pieces from your portfolio, explaining your design process, rationale, and the impact of your work.
• Second Interview/Assessment: Could involve a practical content design exercise, a case study analysis, or an interview with senior team members or the hiring manager to assess problem-solving skills and cultural fit.
• Final Checks: Pre-employment checks including identity, employment history, and potentially security clearance (SC).

Portfolio Review Tips:

• Structure: Organize your portfolio logically, perhaps by project type or skill demonstrated. Clearly label each project with your role, the project's goal, and the outcome.
• Process Focus: For each piece, detail your thought process: how you gathered requirements, conducted research, designed solutions, iterated, and collaborated.
• Data & Metrics: Quantify your impact where possible. Use data, user feedback, or metrics to demonstrate the effectiveness of your content.
• GDS Adherence: If applicable, highlight projects where you adhered to government standards or similar regulated frameworks, explaining how you met those requirements.
• Clarity & Conciseness: Ensure your portfolio itself is well-written, clear, and easy to navigate, reflecting your content design skills.

Challenge Preparation:

• Content Exercise: Be prepared for a task that might involve writing or editing content for a specific user scenario, applying GDS principles, or improving existing content for clarity and accessibility.
• Problem-Solving: Practice articulating how you would approach a content design challenge, considering user needs, project constraints, and stakeholder input.
• Case Studies: Prepare to discuss scenarios where you successfully managed difficult stakeholders, resolved content issues, or influenced design decisions through your content expertise.

📝 Enhancement Note: The interview process will likely assess not only your content design skills but also your resilience, adaptability, and readiness to re-enter the workforce through the Relaunch@Capgemini program. A well-prepared portfolio showcasing relevant government/public sector experience is key.

🛠 Tools & Technology Stack

Primary Tools:

• Content Management Systems (CMS): Experience with various CMS platforms for publishing and managing digital content.
• Collaboration Tools: Microsoft Teams, Slack, Jira, Confluence for team communication and project management.
• Design & Prototyping Tools: Figma, Sketch, Adobe XD (for understanding how content integrates with design).
• Content Auditing & Analysis Tools: Tools for reviewing and evaluating existing content (e.g., spreadsheets, specialized software).

Analytics & Reporting:

• Web Analytics: Google Analytics, Adobe Analytics for understanding user behavior and content performance.
• User Feedback Tools: SurveyMonkey, UserTesting.com, Hotjar for gathering qualitative insights.
• Data Visualization Tools: Tableau, Power BI (for presenting data to stakeholders).

CRM & Automation:

• While not a primary focus for this role, understanding how content integrates with CRM systems (e.g., Salesforce) or marketing automation platforms can be beneficial for a holistic view.

📝 Enhancement Note: While specific tool proficiency isn't strictly mandated, familiarity with tools common in digital product development, especially those used in government digital services, will be advantageous. The ability to adapt to new tools quickly is also important.

👥 Team Culture & Values

Operations Values:

• User-Centricity: A core value, ensuring all content is designed to meet user needs and provide a positive experience.
• Collaboration: Strong emphasis on working effectively with diverse teams and stakeholders to achieve common goals.
• Excellence & Quality: Commitment to delivering high-quality, accurate, and compliant content.
• Continuous Improvement: Embracing feedback, learning from data, and iterating on content designs for optimal results.
• Inclusivity & Accessibility: Designing content that is accessible to all users, regardless of ability or background.
• Adaptability: Thriving in fast-paced, iterative environments and embracing change.

Collaboration Style:

• Open communication and active listening are encouraged.
• Cross-functional teams work closely together, with content designers often embedded within project squads.
• Regular feedback loops and constructive critique are part of the process.
• The Relaunch@Capgemini program suggests a culture of support and mutual encouragement.

📝 Enhancement Note: Capgemini's culture likely blends corporate structure with agile project team dynamics. The values emphasize professional delivery, user focus, and collaborative problem-solving, all crucial in the context of government digital projects.

⚡ Challenges & Growth Opportunities

Challenges:

• Adapting to GDS Standards: For those new to government digital frameworks, mastering the nuances of GDS content standards and principles will be a learning curve.
• Stakeholder Management: Balancing the needs and expectations of various stakeholders, including clients and internal teams.
• Iterative Feedback: Effectively incorporating constructive feedback, which can sometimes be extensive in government projects.
• Fast-Paced Environment: Working within agile sprints requires efficient content creation and adaptation.
• Career Re-entry: The personal challenge of re-entering the workforce after a significant break, which the Relaunch program aims to mitigate.

Learning & Development Opportunities:

• Formal Training: Access to Capgemini's extensive learning platforms, potentially including courses on content design, UX writing, GDS standards, and agile methodologies.
• Mentorship: Benefit from mentorship within the Relaunch@Capgemini program and from experienced colleagues.
• On-the-Job Learning: Gain practical experience on real-world government projects, directly applying and refining skills.
• Industry Events: Opportunities to attend relevant industry conferences or webinars to stay current with best practices.

📝 Enhancement Note: The primary challenge will be the transition back into a professional environment and adapting to specific project requirements like GDS. The growth opportunities are significant, leveraging Capgemini's resources to build momentum in a returning career.

💡 Interview Preparation

Strategy Questions:

• Content Strategy: "How would you approach developing a content strategy for a new government digital service? What key elements would you include?" (Focus on user needs, GDS standards, content lifecycle, governance).
• Stakeholder Engagement: "Describe a time you had to present content solutions to stakeholders with differing opinions. How did you manage the situation and reach a consensus?" (Highlight communication, negotiation, and data-driven persuasion).
• Problem-Solving: "Imagine a government website page is receiving low engagement. How would you use content design principles and data to diagnose the issue and propose improvements?" (Emphasize user research, analytics, A/B testing, content clarity).

Company & Culture Questions:

• Relaunch Program: "Why are you interested in the Relaunch@Capgemini program, and what do you hope to achieve by returning to work through it?" (Show enthusiasm, acknowledge the support structure, and articulate career goals).
• Team Fit: "How do you typically collaborate with UX researchers and interaction designers? What's your preferred team dynamic?" (Demonstrate collaborative spirit and understanding of multidisciplinary teams).
• Impact Measurement: "How do you measure the success of your content? What metrics do you find most valuable?" (Discuss engagement rates, task completion, user satisfaction, clarity scores).

Portfolio Presentation Strategy:

• Narrative Arc: For each project, tell a story: the problem, your solution (your content design process), and the outcome (impact, results).
• Show, Don't Just Tell: Use visuals and examples of your actual content where possible. Explain the "why" behind your design choices.
• Focus on Process: Clearly outline your steps from research to implementation and iteration.
• Quantify Impact: Wherever possible, present metrics or user feedback that demonstrate the success of your content.
• Conciseness: Be mindful of time and focus on the most relevant aspects of each project.

📝 Enhancement Note: Prepare to discuss your return-to-work journey and how the Relaunch program aligns with your career aspirations. Demonstrating an understanding of the specific requirements of government digital services (GDS) will be crucial.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided link on the Capgemini careers website.
• Portfolio Customization: Tailor your CV and portfolio to highlight experience in user-centered design, content strategy, and specifically any work related to government or public sector projects and GDS standards. Showcase your process for creating clear, accessible, and user-focused content.
• Resume Optimization: Ensure your resume clearly articulates your content design skills, project experience, and any achievements related to improving user experience through content. Use keywords from the job description.
• Interview Preparation: Practice articulating your content design process, stakeholder management skills, and how you leverage user research and data. Prepare to discuss your career break and your motivation for re-entering the workforce via the Relaunch@Capgemini program.
• Company Research: Familiarize yourself with Capgemini's services, particularly their work within the UK Government sector, and understand the principles of the Government Digital Service (GDS). Research the Relaunch@Capgemini program to demonstrate genuine interest.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.