Client Development Analyst - UX/UI - General Merchandise (Remote: USA)

📍 Job Overview

Job Title: Client Development Analyst - UX/UI - General Merchandise

Company: Circana

Location: Remote, USA

Job Type: Full-Time

Category: Sales Operations / Client Development / Data Analysis

Date Posted: March 18, 2026

Experience Level: 3+ Years Relevant Experience

Remote Status: Remote Solely (USA)

🚀 Role Summary

• Drive strategic change programs and client relationship management within the General Merchandise sector, focusing on UX/UI enhancements and data-driven insights.

• Spearhead the adoption and optimization of the "Unify" platform among key clients, enhancing user experience and driving business outcomes.

• Develop and maintain best-in-class content and reporting solutions that standardize processes and improve client satisfaction.

• Optimize administrative workflows to increase efficiency for the commercial team, enabling greater focus on client engagement and revenue generation.

📝 Enhancement Note: This role bridges client development, data analysis, and operational efficiency. While the title includes "UX/UI," the primary focus appears to be on driving client adoption of a proprietary platform ("Unify") and optimizing internal processes, rather than direct UX/UI design. The "Client Development Analyst" aspect strongly suggests a role within sales operations or a client-facing operations function, aiming to improve client outcomes through platform utilization and process streamlining.

📈 Primary Responsibilities

• Content Development & Expansion: Contribute to the creation, enhancement, and maintenance of high-quality, client-focused content for the General Merchandise sector, ensuring alignment with UX/UI best practices and client needs.

• Platform Adoption (Unify): Lead initiatives to drive the adoption and effective utilization of the "Unify" platform among capstone and key accounts, providing support, training, and strategic guidance to foster increased client engagement and value realization.

• Reporting & Standardization: Oversee the development and ongoing refinement of Unify content and reporting dashboards, prioritizing standardization, accessibility, and upskilling opportunities for internal teams and clients.

• Client-Centric Communication: Champion a client-centric approach by providing regular updates to the Commercial team on platform benefits, progress, and value proposition, fostering deeper client relationships.

• Administrative Process Optimization: Identify and implement initiatives to streamline and reduce time spent on administrative tasks within the Commercial team, thereby enabling increased focus on client engagement, strategic initiatives, and revenue generation activities.

• Data Management & Adaptability: Oversee data management systems to ensure seamless data adaptability between various models and client-specific requirements, ensuring data integrity and usability.

• Cross-Functional Collaboration: Manage cross-functional projects and collaborate effectively with diverse stakeholder groups, including sales, product, and client success teams, to achieve shared organizational objectives and drive successful outcomes.

📝 Enhancement Note: The responsibilities highlight a blend of client-facing strategy, internal process improvement, and platform enablement. The emphasis on "Unify" and its adoption suggests a strong focus on sales enablement and customer success operations. The need to optimize administrative processes points towards a process improvement and operational efficiency mandate.

🎓 Skills & Qualifications

Education:

Experience:

• Minimum of 3 years of relevant professional experience, demonstrating a proven track record as a high performer in previous roles.

Required Skills:

• Client Relationship Management: Proven ability to build and maintain strong relationships with clients, understand their needs, and drive value.

• Data Analysis & Interpretation: Strong analytical skills to interpret data, identify trends, and translate insights into actionable strategies.

• Project Management: Demonstrated ability to manage projects from initiation to completion, including planning, execution, and stakeholder communication.

• Process Optimization: Skill in identifying inefficiencies in administrative and operational processes and implementing effective solutions to improve standardization and efficiency.

• Proficiency in Key Tools: Expertise in the MS Office Suite (Word, Excel, PowerPoint, Outlook).

• Reporting & Visualization Tools: Proficiency in data visualization and reporting tools such as Tableau or Power BI.

• Platform Specific Skills: Familiarity or ability to quickly learn and master proprietary platforms like "Unify."

• Communication Skills: Excellent verbal and written communication skills, with the ability to engage effectively with diverse stakeholder groups, both internally and externally.

Preferred Skills:

• UX/UI Principles: Understanding of User Experience (UX) and User Interface (UI) principles as they apply to platform adoption and client engagement, even if not directly designing.

• Change Management: Experience in driving adoption of new tools, processes, or platforms within an organization or client base.

• Data Management Systems: Familiarity with overseeing data management systems for adaptability and integration.

• Strategic Planning: Ability to contribute to strategic planning initiatives that align with client development goals and organizational objectives.

• Experience in CPG/Retail Analytics: Prior experience within the Consumer Packaged Goods (CPG) or Retail analytics industry is advantageous.

📝 Enhancement Note: The "UX/UI" in the title, combined with responsibilities like "Promote Unify Adaptation" and "Innovate and Build Reports," suggests that while direct design work might not be the core function, an understanding of user-centric design principles and how they translate to platform usability and client adoption is crucial. The requirement for Tableau/Power BI alongside "Unify" indicates a need for both general BI skills and specific platform expertise.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Client Success Case Studies: Demonstrations of how you've managed client relationships, driven adoption of tools or platforms, and contributed to client growth or retention. Highlight specific challenges, actions taken, and measurable outcomes.

• Process Improvement Examples: Documented instances where you identified an administrative or operational bottleneck, proposed a solution, and implemented changes that resulted in measurable efficiency gains (e.g., time saved, reduced errors). Quantify the impact.

• Reporting & Analytics Showcase: Examples of reports or dashboards you've created using tools like Tableau, Power BI, or similar platforms. Focus on clarity, actionable insights, and how they supported decision-making or client understanding.

• Project Management Deliverables: Samples of project plans, status reports, or project closure documents that illustrate your ability to manage projects effectively, demonstrating scope, timelines, and stakeholder communication.

• Content Development Samples: Examples of client-facing content, training materials, or best-practice guides you have developed, showcasing quality, clarity, and client focus.

Process Documentation:

• Workflow Design & Optimization: Candidates should be prepared to discuss their experience in mapping out existing workflows, identifying areas for improvement, and designing optimized processes that enhance efficiency and standardization.

• Implementation & Automation: Examples of how you've implemented new processes or automated tasks using available tools to reduce manual effort and improve accuracy.

• Performance Measurement: Ability to articulate how you would measure the success of implemented processes or platform adoption initiatives, focusing on key performance indicators (KPIs) and data-driven feedback loops.

📝 Enhancement Note: For a role focused on platform adoption and process optimization, a portfolio demonstrating tangible results is critical. Candidates should be ready to showcase how they drive adoption, improve efficiency, and create clear, impactful reporting, particularly concerning client engagement and internal operations.

💵 Compensation & Benefits

Salary Range: $60,000 - $65,000 USD per year

Benefits:

• Paid Time Off: Comprehensive paid time off (PTO) to support work-life balance.

• Health Insurance: Medical, dental, and vision insurance coverage for eligible employees.

• Retirement Savings: 401(k) plan to support long-term financial planning.

• Professional Development: Opportunities for continuous learning and growth, as highlighted by Circana's commitment to curiosity and development.

Working Hours:

• Standard full-time work hours are expected, likely around 40 hours per week. Given the remote nature and Circana's emphasis on flexibility, there may be some flexibility in daily scheduling, provided core business hours and client needs are met.

📝 Enhancement Note: The provided salary range is specific and falls within the typical band for an analyst role with 3+ years of experience in a remote US setting, especially considering the specialized nature of data analytics and client development in the CPG/Retail sector. The benefits package is standard for a full-time role in the US.

🎯 Team & Company Context

🏢 Company Culture

Industry: Data & Technology Solutions for Consumer Packaged Goods (CPG) and Retail. Circana is a leader in providing predictive analytics and comprehensive data solutions, leveraging decades of expertise and vast data sets.

Company Size: Circana is a large, global organization. While the exact number of employees isn't provided, its industry leadership and extensive offerings suggest a significant workforce.

Founded: Circana was formed through the merger of IRI and NPD Group, combining over six decades of combined expertise. This history signifies a deep-rooted understanding of market dynamics and consumer behavior.

Team Structure:

• Client Development Focus: This role likely sits within a team dedicated to client success, sales operations, or a specialized client solutions group, focusing on the General Merchandise sector.

• Reporting: The Analyst will likely report to a Manager or Director within Client Development, Sales Operations, or a similar client-facing operational function.

• Cross-Functional Collaboration: Expect close collaboration with sales teams (Commercial Team), product teams (related to the "Unify" platform), client success managers, and potentially data science or analytics teams.

Methodology:

• Data-Driven Insights: Circana's core business is built on data. Operations within Circana will heavily emphasize data analysis, predictive modeling, and deriving actionable insights to drive client growth and internal efficiency.

• Standardization & Efficiency: A key mandate for this role is to standardize processes and drive efficiencies, reflecting a company-wide focus on operational excellence and maximizing the impact of its technology platforms.

• Client-Centricity: The company culture emphasizes putting the client first, meaning operations and client development efforts are geared towards delivering measurable value and enhancing the client experience.

Company Website: https://www.circana.com/

📝 Enhancement Note: Circana's merger of IRI and NPD signifies a robust data and analytics powerhouse. The company culture, as described, values curiosity, client focus, and continuous improvement, which are essential for operations roles focused on driving adoption and efficiency. The emphasis on "Liquid Data®" and AI suggests a forward-thinking approach to data utilization.

📈 Career & Growth Analysis

Operations Career Level: This position is an Analyst role, typically considered an early to mid-career position. It requires 3+ years of experience, indicating a step beyond entry-level but still within a developmental phase for specialized operations expertise.

Reporting Structure: The Analyst will likely report to a Manager or Director responsible for client development, sales operations, or a specific vertical like General Merchandise. This provides direct mentorship and exposure to strategic operational planning.

Operations Impact: The role has a direct impact on client success and revenue generation by:

• Driving adoption of key platforms ("Unify"), which directly influences client utilization and perceived value.

• Optimizing internal processes for the Commercial team, freeing up resources for client engagement and sales activities.

Growth Opportunities:

• Specialization: Potential to deepen expertise in client development, sales operations, data analytics, or specific industry verticals (General Merchandise).

• Platform Expertise: Becoming a go-to expert for the "Unify" platform and its application in driving client success.

• Leadership Potential: Progression to Senior Analyst, Team Lead, or Manager roles within Client Development, Sales Operations, or Client Success, managing teams and larger initiatives.

• Cross-Functional Mobility: Opportunities to move into related areas like Product Management (for the platform), Sales Enablement, or broader operational strategy roles within Circana.

• Continuous Learning: Circana's culture encourages continuous learning, offering opportunities to develop new skills in data analytics, AI, and client strategy.

📝 Enhancement Note: The role offers a solid foundation in client-facing operations within a data-centric organization. Growth opportunities are likely tied to demonstrating success in driving platform adoption, improving operational efficiency, and contributing to client retention and revenue.

🌐 Work Environment

Office Type: This is a fully remote position within the USA, offering significant flexibility in terms of work location.

Office Location(s): Remote, USA. This implies that employees can work from any approved location within the United States.

Workspace Context:

• Home Office Setup: Employees are expected to maintain a productive home office environment suitable for remote work, with reliable internet connectivity.

• Digital Collaboration Tools: The work environment will heavily rely on digital communication and collaboration tools (e.g., Slack, Microsoft Teams, Zoom) for team interactions, meetings, and project coordination.

• Flexible Schedule: While core hours may apply, the remote setup and company culture suggest a degree of flexibility in daily work schedules, allowing for better work-life integration.

Work Schedule:

• Standard full-time schedule (approximately 40 hours per week) is expected. Flexibility may be available for daily scheduling, as long as business needs and client interactions are managed effectively.

📝 Enhancement Note: The remote nature of the role necessitates strong self-discipline, proactive communication, and proficiency with virtual collaboration tools. Circana's certification by Great Place to Work® suggests a supportive environment for remote employees.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A review of your resume and application, potentially including AI-assisted screening to assess alignment with job requirements.

• Hiring Manager Interview: An initial conversation to assess basic qualifications, experience, and cultural fit. Be prepared to discuss your experience in client management, data analysis, and process improvement.

• Skills-Based Interview / Case Study: This stage will likely involve a deeper dive into your technical skills and problem-solving abilities. You may be asked to present a case study from your portfolio or tackle a hypothetical scenario related to client adoption, process optimization, or data analysis.

• Team / Cross-Functional Interview: Interviews with potential colleagues or stakeholders from other departments (e.g., Sales, Client Success) to evaluate collaboration skills and ability to work effectively across teams.

• Final Interview: Potentially with a senior leader to discuss strategic alignment, long-term goals, and finalize the offer.

Portfolio Review Tips:

• Quantify Impact: For each portfolio item, clearly articulate the problem, your solution, and the measurable results achieved (e.g., "Increased platform adoption by 15%," "Reduced administrative task time by 5 hours per week").

• Focus on Operations: Highlight projects that demonstrate your ability to drive efficiency, standardize processes, manage complex data, and improve client outcomes through operational excellence.

• Showcase "Unify" Relevance: If possible, tailor examples to situations involving platform adoption, user engagement, or improving a digital user experience.

• Clarity and Conciseness: Present your portfolio in a clear, organized manner. Be prepared to walk through specific examples and answer detailed questions about your contributions.

• Tailor to Circana: Research Circana's business and its emphasis on data, client solutions, and the "Unify" platform. Frame your experience in a way that resonates with their mission and values.

Challenge Preparation:

• Process Mapping & Improvement: Be ready to discuss how you would map out a current process (e.g., client onboarding, reporting generation) and identify areas for improvement or automation.

• Platform Adoption Strategy: Prepare to outline strategies for driving user adoption of a new or existing platform, including training, communication, and feedback mechanisms.

• Data Interpretation: Practice interpreting data sets and formulating actionable recommendations based on that data, similar to what might be presented in a Tableau/Power BI challenge.

📝 Enhancement Note: Given the AI screening mention, ensuring your resume is rich with relevant keywords (Client Development, Sales Operations, Process Optimization, Unify, Tableau, Power BI, Data Analysis, Project Management) is crucial. The portfolio review will be key to demonstrating practical application of these skills.

🛠 Tools & Technology Stack

Primary Tools:

• MS Office Suite (Word, Excel, PowerPoint, Outlook): Essential for daily tasks, reporting, presentations, and communication. Advanced Excel skills are likely expected for data manipulation and analysis.

• Unify Platform: This is a proprietary platform central to the role. Deep understanding and ability to drive its adoption and utilization are critical.

• Tableau / Power BI: For data visualization, dashboard creation, and reporting. Proficiency in at least one is required.

Analytics & Reporting:

• Circana's Proprietary Data Platforms: Likely includes access to and utilization of Circana's extensive data sets and analytical tools (e.g., Liquid Data® platform).

• Business Intelligence Tools: Tableau and Power BI for creating client-facing and internal reports.

CRM & Automation:

• CRM System (e.g., Salesforce): While not explicitly mentioned, a CRM is standard for client-facing roles and often integrated with reporting and analytics tools. Candidates should be prepared to discuss CRM experience.

• Potential Automation Tools: Experience with workflow automation tools might be beneficial for optimizing administrative processes, though specific tools are not listed.

📝 Enhancement Note: Demonstrating proficiency with data visualization tools (Tableau/Power BI) and an ability to quickly master proprietary software like "Unify" will be key. Understanding how these tools integrate to support client development and operational efficiency is paramount.

👥 Team Culture & Values

Operations Values:

• Stay Curious: A drive for continuous learning and asking insightful questions, particularly regarding client needs and operational improvements.

• Seek Clarity: Ability to simplify complex data, processes, or client challenges into clear, actionable steps.

• Own the Outcome: Taking accountability for driving platform adoption, process improvements, and client satisfaction, demonstrating a results-oriented approach.

• Center on the Client: A relentless focus on adding value for Circana's clients through better platform utilization, improved insights, and responsive support.

• Be a Challenger: Proactively identifying opportunities for continuous improvement in processes, content, and client engagement strategies.

• Champion Inclusivity: Fostering trust and respect within the team and with clients, demonstrating empathy and integrity in all interactions.

• Commit to each other: Contributing positively to the team environment, supporting colleagues, and working collaboratively to make Circana a great place to work.

Collaboration Style:

• Cross-Functional Integration: The role requires seamless collaboration with sales, client success, and potentially product teams to ensure unified client strategies and effective platform implementation.

• Feedback Exchange: An open culture for sharing feedback on processes, content, and platform effectiveness to drive iterative improvements.

• Knowledge Sharing: A willingness to share best practices, insights, and learnings related to client development, data analysis, and operational efficiency.

📝 Enhancement Note: Circana's defined behaviors are integral to their culture. Candidates should be prepared to articulate how they embody these values in their professional work, particularly in the context of operations, client development, and driving change.

⚡ Challenges & Growth Opportunities

Challenges:

• Driving Platform Adoption: Convincing diverse clients to adopt and fully leverage the "Unify" platform can be challenging, requiring strong change management and communication skills.

• Balancing Client Needs & Standardization: Ensuring client-specific requirements are met while maintaining standardized processes and content for efficiency.

• Data Integration & Adaptability: Overseeing data management systems to ensure smooth adaptability between models and clients can be technically complex.

• Remote Collaboration: Maintaining strong team cohesion and effective communication in a fully remote environment.

• Evolving Data Landscape: Keeping pace with advancements in data analytics, AI, and CPG/Retail market trends to provide cutting-edge solutions.

Learning & Development Opportunities:

• Deep Dive into CPG/Retail Analytics: Gain in-depth knowledge of market dynamics, consumer behavior, and analytical methodologies within the General Merchandise sector.

• Mastery of Proprietary Tools: Become an expert in Circana's "Unify" platform and potentially other internal data and analytics tools.

• Advanced Analytics & AI: Exposure to Circana's predictive analytics and AI capabilities, offering opportunities to develop skills in these areas.

• Client Strategy & Consulting: Develop strategic thinking and consulting skills through direct client engagement and problem-solving.

• Operations Process Improvement: Enhance expertise in process mapping, optimization, and automation within a large enterprise context.

📝 Enhancement Note: The challenges presented are typical for roles focused on driving adoption and efficiency in a complex data environment. The growth opportunities are significant for individuals looking to build a career at the intersection of data, technology, and client strategy.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you successfully drove adoption of a new tool or process among a client or internal team. What strategies did you employ, and what were the results?" (Focus on platform adoption, change management)

• "How would you approach optimizing an administrative process that is currently time-consuming for a sales team?" (Focus on process improvement, efficiency gains)

• "Imagine a key client is struggling to derive value from our 'Unify' platform. What steps would you take to diagnose the issue and provide a solution?" (Focus on client-centricity, problem-solving, platform knowledge)

Company & Culture Questions:

• "Based on your research, how do you see yourself embodying Circana's core behaviors (Stay Curious, Seek Clarity, Own the Outcome, etc.) in this Client Development Analyst role?" (Demonstrate cultural alignment)

• "What interests you most about Circana and the General Merchandise sector specifically?" (Showcase company research and industry interest)

Portfolio Presentation Strategy:

• Structure: For each case study, use a STAR method (Situation, Task, Action, Result) or a similar problem-solution-outcome framework.

• Quantify Everything: Emphasize the metrics and ROI of your work. If exact numbers aren't available, provide realistic estimates and explain your reasoning.

• Highlight Operations Impact: Clearly articulate how your work led to improved efficiency, standardization, client satisfaction, or revenue generation.

• Demonstrate Tool Proficiency: If presenting data analysis or reporting samples, be ready to discuss the tools used (Tableau, Power BI, Excel) and your specific contributions.

• Contextualize for Circana: Frame your experience in a way that directly addresses the responsibilities and challenges outlined in the job description, particularly regarding "Unify" and client development in the CPG/Retail space.

📝 Enhancement Note: Prepare specific, quantifiable examples for each key responsibility and skill. The interview will likely test not only your technical abilities but also your strategic thinking, problem-solving approach, and cultural fit with Circana's values.

📌 Application Steps

To apply for this operations position:

• Submit your application through the Circana Careers website link provided in the job posting.

• Tailor Your Resume: Customize your resume to highlight keywords and experiences directly relevant to Client Development, Sales Operations, Data Analysis, Project Management, Process Optimization, and proficiency with tools like MS Office, Tableau, and Power BI. Emphasize any experience with proprietary platforms or driving user adoption.

• Prepare Your Portfolio: Curate 2-3 strong examples that showcase your ability to manage client relationships, improve processes, develop reports, and drive measurable outcomes. Be ready to discuss these in detail.

• Research Circana: Understand Circana's business, its role in the CPG/Retail industry, its data solutions (Liquid Data®), and its core values. This research will be crucial for answering culture-fit questions and demonstrating genuine interest.

• Practice Interview Responses: Rehearse answers to common interview questions, focusing on behavioral examples and strategic thinking, especially those related to the Enhanced Interview Preparation section above.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.