Clerk III - UI Health Care Holiday Road Urgent Care Evenings 60%25

📍 Job Overview

Job Title: Clerk III - UI Health Care Holiday Road Urgent Care Evenings

Company: University of Iowa

Location: Iowa City, IA & Coralville, IA

Job Type: Part-time, Regular

Category: Healthcare Operations / Administrative Support

Date Posted: April 10, 2026

Experience Level: Entry-Level (0-2 years)

Remote Status: On-site

🚀 Role Summary

• This role is crucial for the efficient patient flow and administrative operations within a high-volume urgent care setting, focusing on evening shifts.

• Responsibilities include direct patient interaction for registration, scheduling, and information management, directly impacting the patient experience and clinic operational efficiency.

• Requires meticulous data entry and system utilization (EPIC) to ensure accurate patient records and provider information, a cornerstone of healthcare operations.

• This position demands strong multi-tasking and communication skills to manage a busy front desk environment and serve diverse internal and external stakeholders.

📝 Enhancement Note: While the job title is "Clerk III," the responsibilities and required experience level (0-2 years) suggest an entry-level to junior administrative support role within a healthcare operations context. The emphasis on evening shifts and part-time hours (24 hours/week) indicates a specialized operational need for coverage during peak demand periods.

📈 Primary Responsibilities

• Patient Registration & Data Management: Accurately gather and enter patient demographic information, referring entity details, primary care provider, and other healthcare provider information into the hospital's EPIC system.

• Patient Check-in/Check-out: Efficiently manage patient check-in and check-out processes, ensuring all necessary paperwork and information is collected and processed accurately.

• Appointment Scheduling: Schedule clinic appointments for patients, utilizing the EPIC system and adhering to clinic protocols and availability.

• Multi-line Phone Operations: Answer and manage multi-line phone systems, providing information, directing calls, and assisting internal and external customers with inquiries.

• Front Desk Coverage: Provide consistent front desk reception coverage, alternating with other clerks to ensure seamless operations during assigned evening shifts.

• Clerical Support: Perform miscellaneous clerical duties as assigned to support the overall functioning of the urgent care clinic.

• Policy Adherence: Follow established policies and procedures, including proper name search protocols, to maintain data integrity and patient safety.

• Communication: Maintain effective communication with appropriate internal divisions and healthcare providers to ensure continuity of care and operational coordination.

📝 Enhancement Note: The core responsibilities highlight a critical support function within healthcare operations. The emphasis on EPIC system usage and accurate data entry underscores the importance of data integrity for patient care and operational reporting.

🎓 Skills & Qualifications

Education: High School Diploma or equivalent required.

Experience: Any combination of related clerical office experience, related undergraduate education, and/or post-high school clerical training equivalent to two years of full-time employment.

Required Skills:

• Customer Service Excellence: Proven experience in public contact and customer service roles, with the ability to interact professionally and compassionately with patients and visitors.

• Clerical Proficiency: Strong foundational clerical skills, including accurate data entry, filing, and general office administration.

• Multi-line Phone Management: Demonstrated ability to effectively manage and operate multi-line phone systems in a fast-paced environment.

• Multi-tasking Ability: Capacity to juggle multiple responsibilities, such as patient check-in, phone inquiries, and scheduling, simultaneously.

• Communication Skills: Excellent verbal and written communication skills for clear and effective interaction with patients, colleagues, and healthcare providers.

Preferred Skills:

• EPIC System Experience: Prior experience working with the EPIC Electronic Health Record (EHR) system for patient registration, scheduling, and data management.

• Medical Terminology: Understanding of basic medical terminology to facilitate accurate data entry and communication within a healthcare setting.

• Healthcare Setting Experience: Previous customer service experience within a hospital, clinic, or other healthcare environment.

• Availability Flexibility: Willingness to provide support to other clinical locations based on clinical need and hours of operation.

• Valid Driver's License: Possession of a valid driver's license and ability to meet UI Fleet Safety Standards.

📝 Enhancement Note: The "Minimum Eligibility Requirements" combined with "Special Qualifications" and "Desired Requirements" suggest a need for candidates to demonstrate foundational administrative skills with a strong preference for direct healthcare experience and specific system knowledge (EPIC). The driver's license requirement implies potential for inter-clinic travel or specific logistical tasks.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Data Integrity Showcase: Examples demonstrating meticulous data entry accuracy and adherence to procedural guidelines in previous roles.

• Workflow Efficiency Examples: Instances where you improved or maintained efficient front-desk operations, patient flow, or task completion.

• System Proficiency Examples: If possible, highlight any experience with Electronic Health Records (EHRs) or similar complex database systems, emphasizing your ability to learn and utilize new software.

• Customer Service Case Studies: Anecdotal or documented examples of successfully managing challenging customer interactions or resolving patient inquiries efficiently.

Process Documentation:

• Patient Registration Workflow: Ability to describe or document the steps involved in a patient check-in process, including data collection and system entry.

• Appointment Scheduling Process: Understanding of how to navigate scheduling systems to book appointments while considering provider availability and patient needs.

• Communication Protocols: Experience in following established communication channels and protocols within a professional environment.

📝 Enhancement Note: While a formal portfolio might not be explicitly required for this Clerk III role, candidates should be prepared to discuss their experience and skills through the lens of process and system utilization. Highlighting past achievements related to data accuracy, efficiency, and customer service will be beneficial during the interview.

💵 Compensation & Benefits

Salary Range: Based on the Pay Grade 08 and the University of Iowa's pay plans, the hourly rate for this position is estimated to be between $15.00 - $18.50 per hour. This estimate is derived from typical salary bands for clerical roles with 0-2 years of experience in the Iowa City/Coralville area, considering the partial FTE (60%).

Benefits:

• Time Off: Paid vacation and sick leave.

• Health & Wellness: Comprehensive health, dental, life, and disability insurance options.

• Retirement: Generous employer contributions into retirement plans.

• Work-Life Balance: Part-time status (24 hours/week) with consistent evening hours (4:15 PM - 9:00 PM, Monday-Friday) and no weekends, contributing to a predictable schedule.

Working Hours: 24 hours per week, scheduled Monday through Friday from 4:15 PM to 9:00 PM.

📝 Enhancement Note: The salary range is an estimate due to the absence of specific figures in the job description. The provided benefits are standard for University of Iowa employees and are a significant draw for this part-time role. The specific evening schedule offers a distinct work-life balance advantage for individuals seeking non-traditional hours.

🎯 Team & Company Context

🏢 Company Culture

Industry: Academic Medical Center / Healthcare Services

Company Size: Large (University of Iowa Health Care employs over 12,000 employees, students, and volunteers). This size indicates a structured environment with established processes and opportunities for diverse career paths.

Founded: The University of Iowa was founded in 1847. UI Health Care has a long-standing history of providing comprehensive medical services.

Team Structure:

• Department: Likely part of the Patient Access or Frontline Services department within UI Health Care.

• Reporting: Reports to a Front Desk Supervisor, Clinic Manager, or similar administrative lead within the Urgent Care division.

• Collaboration: Works closely with other administrative staff, nurses, and physicians within the Holiday Road Urgent Care clinic, as well as potentially other UI Health Care facilities.

Methodology:

• Patient-Centered Care: Emphasis on the "WE CARE" core values, prioritizing a welcoming, excellent, collaborative, accountable, respectful, and empowering environment for patients and staff.

• Systematic Operations: Reliance on the EPIC system for managing patient data, appointments, and communication, indicating a structured and data-driven approach to operations.

• Process Adherence: Strict adherence to established policies and procedures for patient registration, data management, and customer service.

Company Website: https://uiowa.edu/ / https://uihc.org/

📝 Enhancement Note: The "WE CARE" values are central to the University of Iowa's culture and are directly applicable to a patient-facing role. Candidates should align their responses with these values, emphasizing teamwork, respect, and a commitment to service excellence within a large, established healthcare institution.

📈 Career & Growth Analysis

Operations Career Level: This is an entry-level to junior administrative support role ("Clerk III"). It serves as a foundational position within healthcare operations, focusing on patient access and administrative tasks.

Reporting Structure: The role reports to a direct supervisor within the urgent care clinic, likely involved in daily operational oversight.

Operations Impact: While not directly involved in strategic revenue operations, this role is critical for the patient experience and operational efficiency of the urgent care clinic. Accurate patient registration and scheduling directly impact patient satisfaction, billing processes, and clinic throughput.

Growth Opportunities:

• Skill Development: Opportunity to gain proficiency in the EPIC EHR system, a highly transferable skill in healthcare. Development of strong customer service, communication, and multi-tasking abilities in a demanding environment.

• Internal Advancement: Potential to progress to higher-level clerical roles (e.g., Clerk IV, Lead Clerk) or transition into other administrative or patient support roles within UI Health Care, possibly after gaining more experience or completing further education.

• Specialization: Opportunity to deepen expertise in urgent care operations or explore other areas of healthcare administration through internal mobility.

📝 Enhancement Note: For candidates seeking entry-level roles in healthcare operations, this position offers a solid foundation. The key growth driver is mastering the EPIC system and demonstrating exceptional patient service, which are highly valued across the healthcare industry.

🌐 Work Environment

Office Type: On-site, within a busy Urgent Care clinic setting.

Office Location(s): Primarily at the Holiday Road Urgent Care clinic in Coralville, IA, with potential flexibility to support surrounding clinics based on clinical need.

Workspace Context:

• Dynamic Environment: The workspace will be a high-volume, fast-paced front desk area, requiring constant interaction with patients and staff.

• Technology Integration: Access to computers, multi-line phone systems, and the EPIC EHR system will be standard.

• Team Interaction: Frequent collaboration with fellow administrative staff, clinical staff (nurses, physicians), and direct patient engagement.

Work Schedule: Consistent evening hours (4:15 PM - 9:00 PM, Monday-Friday) provide a predictable schedule, ideal for individuals seeking non-traditional work hours or balancing other commitments.

📝 Enhancement Note: Candidates should be prepared for a dynamic, patient-focused environment. The emphasis on evening hours suggests a need for individuals who thrive in these shifts and can maintain high levels of energy and professionalism.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely a review of your application, resume, and cover letter to assess minimum qualifications and desired skills.

• Phone/Video Interview: An initial conversation to discuss your relevant experience, customer service skills, and understanding of the role's responsibilities.

• On-site Interview: If selected, you will likely meet with the hiring manager and potentially a team member. This stage will focus on behavioral questions, assessing your fit with the "WE CARE" values, and your ability to handle the demands of the role.

• Skills Assessment: You may be asked to demonstrate your ability to navigate a simulated patient check-in process or answer questions related to common scenarios.

Portfolio Review Tips:

• Resume & Cover Letter Focus: Ensure your resume clearly highlights customer service, data entry, administrative experience, and any mention of EHR systems. Your cover letter should directly address how your skills and experience align with the required and desired qualifications, specifically mentioning your availability for evening shifts.

• EPIC Experience: If you have EPIC experience, make it prominent. If not, emphasize your ability to learn new systems quickly and any experience with similar complex software.

• Customer Service Scenarios: Be prepared to discuss specific examples of how you've handled challenging customer interactions, resolved patient concerns, or ensured a positive patient experience.

Challenge Preparation:

• Scenario-Based Questions: Expect questions like, "How would you handle a patient who is upset about a long wait time?" or "Describe a time you had to manage multiple tasks simultaneously."

• System Navigation: While not a formal test, be ready to discuss your comfort level with technology and your approach to learning new software.

• Cultural Fit: Prepare to discuss how you embody the "WE CARE" values in your work.

📝 Enhancement Note: The application process emphasizes clear communication of qualifications in the resume and cover letter. Given the role's nature, behavioral questions assessing customer service and problem-solving skills, along with cultural fit, will be paramount.

🛠 Tools & Technology Stack

Primary Tools:

• EPIC EHR System: This is the core system for patient registration, scheduling, and data management. Proficiency or strong aptitude for learning EPIC is highly desired.

• Multi-line Phone System: Essential for managing incoming calls and directing them appropriately.

• Computer/Workstation: Standard office equipment for data entry and system access.

Analytics & Reporting:

CRM & Automation:

• EPIC acts as a patient relationship management (PRM) system in this context, centralizing patient information and interactions. Basic automation within EPIC for appointment reminders or patient communications may be utilized.

📝 Enhancement Note: The primary technology focus is the EPIC EHR system. Candidates with prior EHR experience will have a significant advantage. The ability to quickly learn and become proficient with this system is crucial for success in this role.

👥 Team Culture & Values

Operations Values:

• Welcoming: Creating a friendly and inclusive environment for all patients and colleagues.

• Excellence: Striving for accuracy and efficiency in all tasks, particularly patient registration and scheduling.

• Collaboration: Working effectively with other administrative and clinical staff to ensure smooth clinic operations.

• Accountability: Taking ownership of tasks, data accuracy, and patient interactions.

• Respect: Treating all individuals with dignity and professionalism.

• Empowerment: Contributing to a positive patient experience and supporting team goals.

Collaboration Style:

• Team-Oriented: The role requires close collaboration with other front desk staff to manage workload and ensure continuous coverage.

• Cross-Functional: Regular interaction with nurses and physicians to relay patient information or address urgent needs.

• Service-Focused: A shared commitment to providing excellent patient care and efficient service delivery.

📝 Enhancement Note: Candidates should demonstrate an understanding of and alignment with the "WE CARE" values. Emphasizing teamwork, a positive attitude, and a patient-first mindset will be key to demonstrating cultural fit.

⚡ Challenges & Growth Opportunities

Challenges:

• High Volume & Pace: Managing a constant flow of patients during evening shifts in a busy urgent care setting can be demanding.

• Data Accuracy: Ensuring 100% accuracy in patient demographic and insurance information in EPIC is critical and requires sustained focus.

• Handling Diverse Patient Needs: Interacting with patients experiencing various levels of stress, pain, or confusion requires empathy and strong de-escalation skills.

• System Learning Curve: Mastering the intricacies of the EPIC system, especially with limited prior experience, may present an initial challenge.

Learning & Development Opportunities:

• EPIC System Mastery: Becoming highly proficient in EPIC, which is a valuable skill across the healthcare industry.

• Customer Service Skills: Enhancing abilities in patient interaction, problem-solving, and communication in a healthcare context.

• Healthcare Operations Fundamentals: Gaining practical experience in the daily operations of an urgent care clinic.

• Teamwork and Adaptability: Developing strong teamwork skills and the ability to adapt to changing patient volumes and clinic needs.

📝 Enhancement Note: This role presents opportunities to overcome challenges by developing critical skills in a supportive, structured environment. The primary growth comes from mastering essential healthcare administrative systems and patient interaction techniques.

💡 Interview Preparation

Strategy Questions:

• Scenario-Based: "Describe a time you had to handle a difficult patient. How did you resolve the situation?" "How do you prioritize tasks when multiple demands are placed on you simultaneously?"

• System Proficiency: "What is your experience with Electronic Health Record (EHR) systems like EPIC? If you have no direct experience, how do you approach learning new software?"

• Operational Understanding: "Why are accurate patient demographics and insurance information important in a healthcare setting?" "What does 'patient-centered care' mean to you?"

Company & Culture Questions:

• Values Alignment: "How do you demonstrate accountability in your work?" "Can you provide an example of how you've been collaborative in a team environment?" "How do you contribute to a welcoming atmosphere?"

• Role Understanding: "What interests you about working in an urgent care setting, specifically during evening hours?"

Portfolio Presentation Strategy:

• Resume Walkthrough: Be prepared to walk through your resume, highlighting specific experiences that demonstrate your clerical, customer service, and data entry skills.

• Highlight Relevant Experience: Focus on any experience involving patient contact, administrative tasks, phone management, or system use.

• Quantify Achievements: If possible, use numbers to describe your accomplishments (e.g., "handled an average of 50 patient check-ins per shift," "managed a switchboard with X lines").

📝 Enhancement Note: Preparation should focus on aligning your past experiences with the core responsibilities and the "WE CARE" values. Be ready to share concrete examples that showcase your customer service aptitude, attention to detail, and ability to work effectively in a fast-paced environment.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided link on the University of Iowa's Taleo career portal.

• Resume Optimization: Tailor your resume to highlight keywords from the job description, such as "Clerk III," "Urgent Care," "EPIC," "Patient Check-in," "Scheduling," "Customer Service," and "Data Entry." Quantify achievements where possible.

• Cover Letter Crafting: Write a plain text cover letter that directly addresses how you meet the "Minimum Eligibility Requirements" and "Special/Desired Qualifications." Explicitly state your availability for the evening shift schedule and your enthusiasm for working in a healthcare operations role.

• EPIC Experience (or Aptitude): If you have EPIC experience, detail it. If not, emphasize your proven ability to quickly learn and master new software systems, referencing examples from previous roles.

• Company Research: Familiarize yourself with the University of Iowa Health Care's mission, values ("WE CARE"), and services. Be prepared to discuss how your personal values align with theirs.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.