Business Product Designer L&S

📍 Job Overview

Job Title: Business Product Designer L&S

Company: AXA

Location: Milan, Italy & Rome, Italy

Job Type: Full-time, Regular

Category: Product Design & Operations

Date Posted: November 12, 2025

Experience Level: 3+ Years

Remote Status: On-site

🚀 Role Summary

• Core Function: Drive the configuration and implementation of Life and Savings (L&S) insurance products and printed materials within AXA's core systems.

• Process Optimization: Implement new processes and maintain existing configurations to enhance operational efficiency and product delivery.

• User Support & Maintenance: Analyze and address user support requests, implementing corrective actions to ensure system and product integrity.

• Cross-Functional Collaboration: Engage with diverse teams including Offer, Actuarial, and IT departments to facilitate project success and BAU operations.

📝 Enhancement Note: While the title is "Business Product Designer," the responsibilities heavily lean into operations and system configuration within the insurance product lifecycle. The role requires a blend of product understanding, process implementation, and technical system management, aligning it closely with a specialized operations function within the insurance sector. The "L&S" likely refers to Life & Savings products.

📈 Primary Responsibilities

• Configure business logic and product parameters for new Life & Savings insurance products within the Universo system.

• Design and implement configurations for printed materials (e.g., policy documents, customer communications) associated with new product launches.

• Perform ongoing maintenance of existing print configurations and business logic, addressing any discrepancies or updates required.

• Analyze user support requests related to product configurations and printed materials, identifying root causes and implementing effective corrective actions.

• Participate in project-based initiatives for new product development and process enhancements, ensuring seamless integration into existing systems.

• Support Business As Usual (BAU) activities, ensuring the continuous and efficient operation of product and print configuration systems.

• Collaborate with internal stakeholders, including Offer, Actuarial, and IT teams, to gather requirements, provide updates, and resolve issues.

• Document and maintain configuration specifications and process workflows for auditable and repeatable results.

📝 Enhancement Note: The responsibilities highlight a deep dive into system configuration and process management for insurance products, indicating a need for meticulous attention to detail and a strong understanding of the product lifecycle from a technical and operational standpoint. The emphasis on both "new products" and "maintenance" suggests a dynamic role balancing innovation with operational stability.

🎓 Skills & Qualifications

Education: Bachelor's degree in Computer Science, Engineering, Mathematics, Economics, or a related quantitative field.

Experience: A minimum of 3 years of experience in a similar role focused on product configuration, process implementation, or operations within the insurance industry.

Required Skills:

• System Configuration: Proficient in configuring business logic and product parameters using specialized insurance software.

• Application Proficiency: Demonstrated knowledge of Universo (specifically Fabbrica Prodotto) and BeyonDoc applications.

• Insurance Product Knowledge: Solid understanding of Savings and Protection insurance product processes and lifecycle management.

• Process Analysis: Ability to analyze user requests, identify issues, and implement corrective actions.

• Project Management Fundamentals: Experience working within project contexts, understanding planning and execution phases.

• Cross-Functional Communication: Strong interpersonal skills to effectively collaborate with diverse internal teams (Offer, Actuarial, IT).

• Analytical Skills: Proven ability to analyze data, workflows, and user feedback to drive improvements.

Preferred Skills:

• Advanced Application Knowledge: Familiarity with PassProdotti and PassDoc applications.

• Specializations: Background in Project Management, Customer Experience, UX/UI Design, or Digital Marketing.

• Process Improvement: Experience in identifying and implementing process optimization initiatives.

• Agile Methodologies: Familiarity with Agile or other project management frameworks relevant to software development and product lifecycle.

📝 Enhancement Note: The explicit mention of "Fabbrica Prodotto di Universo" and "BeyonDoc" as required, and "PassProdotti" and "PassDoc" as a "must-have" or strong preference, indicates these are critical technical skills. The educational background in quantitative fields suggests a preference for candidates with a structured, analytical mindset. The "3 years of experience" combined with specific application knowledge points to a mid-level role.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Configuration Examples: Showcase examples of product configurations or system setups you have managed, highlighting complexity and successful implementation.

• Process Improvement Case Studies: Present documented instances where you analyzed an existing process, identified inefficiencies, and implemented changes leading to measurable improvements (e.g., reduced processing time, fewer errors).

• System Implementation Documentation: Provide examples of documentation created for new system configurations or process rollouts, demonstrating clarity, completeness, and adherence to standards.

• Problem-Solving Scenarios: Include case studies or detailed descriptions of complex user support issues you resolved, emphasizing your analytical approach and the corrective actions taken.

Process Documentation:

• Workflow Design: Demonstrate experience in mapping and designing workflows for insurance product configuration and management.

• Implementation & Automation: Provide examples of how you have implemented new processes or automated tasks within existing systems to improve efficiency.

• Performance Analysis: Showcase how you have tracked and analyzed the performance of configured products or implemented processes, using data to inform adjustments.

📝 Enhancement Note: For a role focused on system configuration and process implementation, a portfolio demonstrating practical application of these skills is crucial. Candidates should be prepared to walk through their contributions to specific product configurations, process improvements, and problem-solving initiatives, quantifying impact wherever possible.

💵 Compensation & Benefits

Salary Range:

Given the location (Milan/Rome, Italy), experience level (3+ years), and specialized nature of the role within a large financial institution like AXA, a competitive salary range is anticipated. For a Business Product Designer with 3-5 years of experience in Italy, a gross annual salary typically falls between €35,000 and €55,000. This can vary based on specific experience, negotiation, and precise responsibilities.

Benefits:

• Healthy You Program: Comprehensive health and prevention initiatives, including physical and psychological check-ups, on-site screenings, and counseling services.

• Office Wellness Initiatives: Programs designed to enhance the well-being of employees within the office environment.

• Welfare Program: A structured program offering various benefits and support services to employees.

• Inclusion & Diversity Initiatives: Active programs promoting diversity across gender, LGBTQ+, generations, disabilities, mental health, and origins.

• Extended Parental Policy: Enhanced parental leave policies for all co-parents, along with support for parenthood.

• Professional Development: Opportunities for continuous learning and skill enhancement relevant to operations and product design.

Working Hours: 40 hours per week, with a focus on project completion and operational efficiency.

📝 Enhancement Note: Salary estimates are based on typical compensation benchmarks for IT and operational roles with 3-5 years of experience in major Italian cities like Milan and Rome, considering the industry (financial services/insurance) and company size (AXA). Benefits are derived directly from the provided text and highlight AXA's commitment to employee well-being and inclusive culture.

🎯 Team & Company Context

🏢 Company Culture

Industry: Financial Services, Insurance (Life & Savings)

Company Size: AXA is a global leader in insurance and asset management, employing tens of thousands worldwide. As a large, established organization, it offers stability and extensive career development opportunities.

Founded: AXA has a long history, with roots tracing back to the 19th century, evolving through various mergers and acquisitions to become the global powerhouse it is today. This rich history implies a culture that balances tradition with innovation.

Team Structure:

• Cross-Functional Teams: The role operates within the L&S (Life & Savings) area, requiring close collaboration with Offer, Actuarial, and IT departments.

• Direct Reporting: Likely reports to a manager overseeing product configuration or operations within the L&S division.

• Specialized Focus: The team is dedicated to the operational aspects of product lifecycle management, from configuration to ongoing maintenance and support.

Methodology:

• Process-Oriented: Emphasis on structured processes for product configuration, implementation, and maintenance within specialized software.

• Data-Driven Decisions: While not explicitly stated for this role, AXA, as a financial institution, likely relies on data analysis for product performance, risk assessment, and operational efficiency improvements.

• Project-Based Work: Significant involvement in project initiatives for new product launches and process enhancements, suggesting an agile or structured project management approach.

Company Website: https://www.axa.com/

📝 Enhancement Note: AXA's global presence and long history suggest a structured, professional environment. The "Purpose" statement ("Agiamo per il progresso dell’umanità, proteggendo ciò che conta") indicates a mission-driven culture focused on societal impact and customer well-being. The emphasis on Inclusion & Diversity and Wellbeing further shapes the employee experience.

📈 Career & Growth Analysis

Operations Career Level: This role sits at a mid-level position within the operations or product management support function. It requires specialized technical knowledge of insurance product configuration systems and processes, moving beyond entry-level tasks to independent configuration and problem-solving.

Reporting Structure: The Business Product Designer will likely report to a Team Lead or Manager responsible for product operations, configuration, or the L&S product portfolio. Collaboration will be extensive with peer roles in IT, Actuarial, and Offer departments.

Operations Impact: This role directly impacts AXA's ability to efficiently launch and manage its Life & Savings insurance products. Accurate product configuration ensures correct pricing, policy terms, and customer experience, directly influencing revenue, customer satisfaction, and operational costs. By streamlining processes and maintaining system integrity, the role contributes to the overall financial health and market competitiveness of AXA's L&S division.

Growth Opportunities:

• Specialization: Deepen expertise in specific product lines (Savings, Protection) or advanced features of Universo/BeyonDoc.

• Lead Configuration Specialist: Progress to a senior role, mentoring junior team members and leading complex configuration projects.

• Process Improvement Lead: Transition into roles focused on optimizing operational workflows, automation, and system enhancements across the L&S division.

• Product Management Track: Develop a broader understanding of product strategy and potentially move into product management or business analysis roles.

• Project Management: Leverage experience in project-based work to move into dedicated project management roles within operations or IT.

📝 Enhancement Note: The role offers a clear path for specialization within insurance operations and product management. Growth opportunities are tied to mastering complex systems and demonstrating impact through process efficiency and accurate product implementation, common career trajectories for operations professionals in regulated industries.

🌐 Work Environment

Office Type: The role is based on-site in AXA offices in Milan or Rome, Italy. This suggests a traditional office environment designed for collaboration and focused work.

Office Location(s): Milan, Italy & Rome, Italy. These are major business hubs, offering accessibility and a vibrant working environment.

Workspace Context:

• Collaborative Spaces: Offices are likely equipped with meeting rooms and common areas to facilitate interaction with colleagues from Offer, Actuarial, and IT.

• Technology Infrastructure: Access to robust IT systems, including the core insurance applications (Universo, BeyonDoc), is essential.

• Team Interaction: Regular face-to-face meetings and discussions with team members and stakeholders will be a key part of the daily work.

Work Schedule: A standard 40-hour work week is expected, typical for full-time roles in Italy. The nature of product launches and system maintenance may require some flexibility to meet deadlines, but the primary focus remains on structured work within business hours.

📝 Enhancement Note: The on-site requirement in specific Italian cities points to a need for candidates comfortable with a traditional office setup and local commute. The emphasis on collaboration suggests an active office culture where team interaction is valued.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A review of your application and resume to assess alignment with core requirements, particularly application knowledge and experience.

• Technical Interview: Likely to involve detailed questions about your experience with Universo (Fabbrica Prodotto), BeyonDoc, and insurance product lifecycles. You may be asked to describe how you've handled specific configuration tasks or resolved complex issues.

• Case Study/Scenario-Based Interview: You might be presented with a hypothetical product or process scenario and asked to outline your approach to configuration, implementation, or problem-solving. This assesses your analytical and planning skills.

• Behavioral Interview: Questions focused on teamwork, communication, problem-solving, and how you handle pressure or cross-functional collaboration.

• Final Interview: May involve meeting with a senior manager or team lead to discuss career aspirations, cultural fit, and overall suitability for the role and AXA.

Portfolio Review Tips:

• Quantify Impact: For any process improvement or configuration project, highlight the tangible results. Use metrics like "reduced configuration time by X%", "decreased error rate by Y%", or "enabled launch of Z new products."

• Showcase Application Proficiency: Clearly label examples that demonstrate your hands-on experience with Universo, Fabbrica Prodotto, BeyonDoc, and potentially PassProdotti/PassDoc.

• Structure Case Studies: For problem-solving scenarios, use a STAR method (Situation, Task, Action, Result) or a similar structured approach to clearly articulate the challenge and your solution.

• Focus on Relevance: Prioritize portfolio items that most closely align with the core responsibilities of product configuration, process implementation, and system maintenance in the insurance sector.

• Prepare to Discuss: Be ready to verbally walk through your portfolio items, explaining your role, the challenges faced, your contributions, and the outcomes.

Challenge Preparation:

• Familiarize Yourself: Refresh your knowledge on basic insurance product structures (Savings, Protection) and common configuration parameters.

• System Workflow Understanding: Be prepared to discuss how you would approach configuring a new product feature or process within the specified systems.

• Problem-Solving Scenarios: Think about common issues in product configuration (e.g., data conflicts, incorrect rules, user errors) and how you would diagnose and resolve them.

📝 Enhancement Note: The emphasis on specific applications and insurance product knowledge means candidates should be prepared to demonstrate practical experience rather than just theoretical understanding. A well-curated portfolio that highlights these specific skills will be a significant advantage.

🛠 Tools & Technology Stack

Primary Tools:

• Universo: The core platform for product configuration and management.

• Fabbrica Prodotto (within Universo): The specific module for building and configuring insurance products.

• BeyonDoc: Application for managing printed materials and documentation.

• PassProdotti: (Preferred/Must-have) Application for product management, potentially related to product definition or lifecycle.

• PassDoc: (Preferred) Application related to document management.

Analytics & Reporting:

CRM & Automation:

• Not directly mentioned, but the systems used (Universo, BeyonDoc) are core to the operational workflow and likely integrate with broader CRM or policy administration systems within AXA. Understanding of how configurations impact downstream processes is key.

📝 Enhancement Note: Proficiency with the listed insurance-specific applications (Universo, Fabbrica Prodotto, BeyonDoc, PassProdotti, PassDoc) is paramount. These are niche tools within the insurance sector, and candidates with direct experience will have a significant advantage.

👥 Team Culture & Values

Operations Values:

• Accuracy & Precision: Ensuring correct configuration of products and documents to avoid errors and financial discrepancies.

• Efficiency & Optimization: Continuously seeking ways to streamline processes and improve system performance.

• Collaboration: Working effectively with diverse teams to achieve shared goals.

• Customer Focus: Understanding that accurate product configuration directly impacts the customer experience and AXA's brand reputation.

• Continuous Learning: Staying updated with product changes, system updates, and industry best practices.

Collaboration Style:

• Cross-Functional Integration: A strong emphasis on working closely with colleagues from Offer, Actuarial, and IT, requiring clear communication and mutual understanding of different departmental needs and constraints.

• Process-Oriented Dialogue: Discussions will revolve around system logic, workflow design, product rules, and implementation challenges.

• Problem-Solving Approach: Collaborative efforts to diagnose and resolve issues related to product configuration, system errors, or user support requests.

📝 Enhancement Note: AXA's stated values around progress, protection, inclusion, and well-being likely permeate the team culture. For an operational role, these translate into a focus on reliable execution, diligent problem-solving, and a supportive team environment that values individual contributions and collective success.

⚡ Challenges & Growth Opportunities

Challenges:

• System Complexity: Mastering the intricate configurations and interdependencies within Universo, Fabbrica Prodotto, and BeyonDoc.

• Navigating Stakeholder Needs: Balancing the requirements of different departments (Offer, Actuarial, IT) and ensuring alignment on product configurations.

• Adapting to Regulatory Changes: Keeping up-to-date with evolving insurance regulations and implementing necessary product and process adjustments.

• Balancing BAU and Projects: Effectively managing ongoing maintenance and support tasks while contributing to new product development initiatives.

• Data Integrity: Ensuring the accuracy and consistency of data across multiple systems, especially when implementing new products or processes.

Learning & Development Opportunities:

• Advanced System Training: Deepen expertise in specific modules of Universo and related tools, potentially leading to certifications.

• Insurance Product Specialization: Develop in-depth knowledge of various Life & Savings insurance products and their underlying actuarial and business logic.

• Process Improvement Methodologies: Gain exposure to continuous improvement frameworks relevant to the financial services industry.

• Cross-Departmental Exposure: Learn about the functions and challenges of Actuarial, Offer, and IT departments, broadening business acumen.

• Project Leadership: Take on more responsibility in project management aspects of product launches or system upgrades.

📝 Enhancement Note: The challenges presented are typical of specialized roles in regulated industries, offering significant opportunities for skill development and career progression for motivated individuals.

💡 Interview Preparation

Strategy Questions:

• Product Configuration Approach: "Describe your process for configuring a new savings product in a system like Universo. What are the key considerations you would prioritize?" (Focus on structured approach, data inputs, validation steps).

• System Implementation Experience: "Walk me through a time you implemented a new process or feature for printed materials. What were the challenges, and how did you ensure successful deployment?" (Highlight planning, testing, stakeholder communication).

• Problem-Solving in Operations: "Imagine a user reports an error in a policy document generated by BeyonDoc. How would you diagnose and resolve this issue?" (Emphasize analytical steps, root cause analysis, corrective action).

Company & Culture Questions:

• Alignment with AXA's Purpose: "How do you see your role in 'protecting what matters' and contributing to 'progress for humanity' within AXA's L&S division?" (Connect your operational focus to customer well-being and financial security).

• Teamwork and Collaboration: "Describe a situation where you had to collaborate closely with IT or Actuarial teams to achieve a complex configuration. What was your approach, and what was the outcome?" (Showcase communication, negotiation, and problem-solving skills).

• Handling Ambiguity: "How do you approach tasks when requirements are not fully defined, or when dealing with legacy systems?" (Demonstrate adaptability and proactive problem-solving).

Portfolio Presentation Strategy:

• Context is Key: For each portfolio item, clearly explain the business context, the specific problem or requirement, your role and actions, and the measurable results.

• System Focus: Highlight your direct experience with the specified tools (Universo, Fabbrica Prodotto, BeyonDoc). If you have PassProdotti/PassDoc experience, make sure to emphasize it.

• Process Documentation: Show, don't just tell. If possible, include anonymized examples of workflow diagrams or configuration documentation you've created.

• Impact Metrics: Quantify your achievements whenever possible. Use numbers to demonstrate efficiency gains, error reductions, or successful product launches facilitated by your work.

• Concise Storytelling: Prepare to summarize complex projects in a few sentences, then be ready to dive into details if asked.

📝 Enhancement Note: The interview process will likely be rigorous, testing both technical proficiency with specific insurance software and the ability to apply operational and analytical skills within a complex financial services environment. A strong portfolio showcasing hands-on system configuration and process improvement is essential.

📌 Application Steps

To apply for this Business Product Designer position:

• Submit your application through the provided AXA Taleo portal link.

• Tailor Your Resume: Highlight specific experience with insurance product configuration, system implementation, and process management. Explicitly list proficiency in Universo, Fabbrica Prodotto, and BeyonDoc, and mention any experience with PassProdotti and PassDoc.

• Prepare Your Portfolio: Curate examples of your work that demonstrate product configuration, process improvements, system documentation, and problem-solving within the insurance domain. Quantify your achievements with metrics.

• Research AXA's L&S Business: Understand the types of Life & Savings products AXA offers and the general market landscape in Italy. Familiarize yourself with AXA's company values and purpose.

• Practice Interview Questions: Prepare to discuss your experience with the specific tools and responsibilities outlined, focusing on your analytical approach, problem-solving skills, and collaborative abilities.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details, especially regarding salary ranges and specific application processes, should be verified directly with the hiring organization before making application decisions.