Intern, UX Ops - Quick Commerce

📍 Job Overview

Job Title: Intern, UX Ops - Quick Commerce

Company: Delivery Hero

Location: Berlin, Germany

Job Type: Contract (Intern)

Category: Operations (UX Operations / Design Operations)

Date Posted: 2026-06-23

Experience Level: Entry Level (0-2 years)

Remote Status: Hybrid

🚀 Role Summary

• This internship focuses on UX Operations (UX Ops) and Design Operations (DesignOps), aiming to enhance the efficiency and scalability of a global User Experience (UX) and Research team within the Quick Commerce sector.

• The role involves workflow optimization, documentation governance, and knowledge management to empower design and research professionals.

• You will work at the intersection of design, research, and strategy, supporting core team connection rituals and operational initiatives.

• This is a hands-on opportunity to gain practical experience in managing operational processes for a large-scale tech platform.

📝 Enhancement Note: The title "Intern, UX Ops - Quick Commerce" clearly indicates a focus on operational support within the User Experience domain, specifically for the Quick Commerce division. The "Contract" employment type and "Intern" AI employment type confirm this is an entry-level, temporary position. The hybrid work arrangement with 2 days in office is also a key detail for candidates. This role is ideal for someone early in their career looking to specialize in the growing field of DesignOps or UX Operations.

📈 Primary Responsibilities

• Collaboration & Rituals: Actively support the planning and execution of critical UX and research initiatives, including design workshops, training sessions, and research studies, ensuring consistent team alignment and participation.

• Logistics Coordination: Facilitate the seamless execution of UX/Research events by identifying suitable venues, coordinating with third-party vendors, and preparing all necessary session materials for smooth operations.

• Communication Strategy: Contribute to effective design and research operations by assisting in the successful planning, drafting, and delivery of key internal communication channels to stakeholders across the organization.

• Workflow Optimization: Proactively identify, develop, and implement innovative ideas to enhance end-to-end UX design and research workflows, driving efficiency and best practices.

• Documentation Governance: Collaborate closely with the UX Ops team to capture, structure, and document tactical best practices, ensuring high-quality operational content is organized and accessible for various cross-functional audiences.

• Knowledge Management: Assist in the collection and dissemination of vital design and research resources, including maintaining internal communication platforms (e.g., Friday Flash), syncing meeting templates, and updating the central research repository.

📝 Enhancement Note: The responsibilities clearly define a DesignOps/UX Ops intern role. They emphasize process support, coordination, and documentation, which are core to operational efficiency within design teams. The mention of "global Quick Commerce team" highlights the scale and international scope of the work.

🎓 Skills & Qualifications

Education:

• Currently pursuing a Bachelor's or Master's degree in Design Project Management, Communications, Business Administration, Psychology, or a closely related field. Experience:

• While this is an internship, prior experience in project coordination, administrative support, or operational roles within a team environment is beneficial. Demonstrable experience with process improvement initiatives or documentation management is a strong plus. Required Skills:

• Organizational Skills: Exceptional ability to manage multiple tasks, prioritize effectively, and meet deadlines in a fast-paced, dynamic environment.

• Communication Skills: Excellent written and verbal communication abilities, with a keen eye for detail and a proactive approach to problem-solving.

• Tool Proficiency: Demonstrated familiarity with the Microsoft Office suite (Word, Excel, PowerPoint) and essential collaboration tools such as Google Workspace, Miro, Figma, and Slack.

• Analytical Thinking: Ability to process information, identify patterns, and contribute to workflow improvements.

• Adaptability & Proactivity: A positive attitude, resilience, and a strong willingness to tackle challenges head-on and contribute to a high-performing team culture.

Preferred Skills:

• UX/Research Interest: A genuine interest in user experience (UX) design principles and research methodologies.

• Process Improvement: Experience or a strong aptitude for identifying inefficiencies and proposing solutions for operational processes.

• Documentation Management: Familiarity with organizing, structuring, and maintaining digital documentation.

📝 Enhancement Note: The qualifications emphasize foundational skills in organization, communication, and tool proficiency, which are standard for an intern role. The "interest in UX design and research" is a key differentiator, suggesting the company is looking for someone who can grow into the operations side of UX. The AI-generated experience level of "0-2" aligns perfectly with an internship.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio is not explicitly required for an intern role, candidates are encouraged to showcase examples of their organizational, communication, or process-related work. This could include:
  • Project Coordination Examples: Demonstrations of how you managed tasks, timelines, and resources for academic projects or extracurricular activities.
  • Documentation Samples: Any examples of well-structured documents, reports, or guides you have created.
  • Process Improvement Ideas: A brief description of a process you've analyzed and suggested improvements for, even if conceptual.
  • Collaboration Tool Proficiency: Evidence of effective use of tools like Miro, Figma, or Google Workspace in collaborative settings.

Process Documentation:

• Candidates should be prepared to discuss their understanding of how processes are documented and maintained. This includes:
  • Workflow Design: Awareness of how workflows are mapped and how documentation supports their execution and understanding.
  • Implementation & Automation: An understanding that documentation often supports the implementation of new processes or the automation of tasks.
  • Measurement & Analysis: How documentation can be used to track process performance and identify areas for improvement.

📝 Enhancement Note: For an intern position, the emphasis is less on a formal "portfolio" and more on demonstrating potential and foundational skills. The guidance here focuses on showcasing relevant academic or extracurricular work that highlights organizational and process-thinking capabilities.

💵 Compensation & Benefits

Salary Range:

• As an internship position in Berlin, Germany, a competitive hourly wage or monthly stipend is expected. Based on similar internship roles in Berlin within the tech industry, a range of €12-€18 per hour or a monthly stipend of €1,500-€2,200 is a reasonable estimate. This range accounts for the entry-level nature of the role, the cost of living in Berlin, and Delivery Hero's position as a major tech company. Benefits:

• Hybrid Working Model: Flexibility to work from home combined with 2 days per week on-site at the Berlin campus for collaboration.

• Paid Time Off: 27 days of holiday per year for full-time interns on contract.

• Professional Development:

  • €1,000 Educational Budget for courses and learning.
  • Access to Language Courses.
  • Parental Support resources.
  • Subscription to the Udemy Business platform for online learning.

• Wellness & Health:

  • Health Checkups.
  • Mindfulness Subsidy.

• Daily Perks:

  • Digital Meal Vouchers.

  • Food Vouchers.

  • Corporate Discounts.

  • Access to an Internal Housing Hub. Working Hours:

• Full-time (approximately 40 hours per week), with a hybrid working model allowing for flexibility. Specific daily start and end times can likely be discussed to accommodate team needs and individual schedules, within the context of core working hours.

📝 Enhancement Note: The salary estimate is based on typical intern compensation in Berlin's tech sector. The benefits listed are directly from the job description and are presented to highlight the comprehensive package offered to interns.

🎯 Team & Company Context

🏢 Company Culture

Industry: Technology (Local Delivery Platform / E-commerce)

Company Size: Large (Over 10,000 employees globally, as indicated by Delivery Hero's scale)

Founded: 2011 (with listing on the Frankfurt Stock Exchange in 2017)

Team Structure:

• The UX Ops team is part of the larger User Experience (UX) organization within Delivery Hero's Quick Commerce division.

• It operates at the intersection of design, research, and business strategy, acting as a crucial enabler for the design and research functions.

• The team likely consists of specialists in DesignOps, UX program management, and potentially UX researchers who focus on operational excellence.

• Collaboration is expected to be cross-functional, working with product managers, engineers, and other business units to ensure cohesive user experiences across Delivery Hero's services. Methodology:

• Data-Driven Operations: The role emphasizes using data and operational metrics to identify areas for improvement and measure the impact of UX Ops initiatives.

• Agile & Iterative: Given the tech industry context and Quick Commerce focus, processes are likely managed with an agile mindset, allowing for rapid iteration and adaptation.

• User-Centricity: While focused on operations, the ultimate goal is to enhance the effectiveness of UX/Research teams, which directly contributes to delivering an amazing user experience.

• Global Collaboration: Operations are managed on a global scale, requiring strong coordination and communication across different regions and time zones.

Company Website: https://www.deliveryhero.com/

📝 Enhancement Note: Delivery Hero's description as a "pioneering local delivery platform" operating in "around 65 countries" highlights its global reach and fast-paced environment. The mention of being "listed on the Frankfurt Stock Exchange" and part of the "MDAX stock market index" signifies its established presence and scale. The company culture is described as moving fast, taking action, and adapting, which is crucial for operations roles in such a dynamic industry.

📈 Career & Growth Analysis

Operations Career Level: Intern (Entry-Level Operational Support)

Reporting Structure: The intern will likely report to a UX Operations Manager, Design Operations Lead, or a senior member of the UX Ops team within the Quick Commerce UX division. This role serves as a foundational step into the specialized field of Design Operations.

Operations Impact: This role's impact is indirect but crucial: by improving the efficiency, organization, and communication of the UX and Research teams, it enables these teams to deliver better user experiences, faster product iterations, and more impactful design strategies, ultimately contributing to the success of Delivery Hero's Quick Commerce offerings.

Growth Opportunities:

• Skill Specialization: Develop deep expertise in Design Operations, workflow optimization, knowledge management, and collaboration tools specific to UX/Research.

• Cross-Functional Exposure: Gain exposure to various departments including Product, Engineering, and Marketing, understanding how UX Ops integrates with broader business functions.

• Process Improvement Acumen: Learn to identify inefficiencies, propose solutions, and implement operational improvements within a large tech organization.

• Networking: Build professional connections within Delivery Hero and the broader UX/DesignOps community.

• Potential for Future Roles: A successful internship can lead to opportunities for further roles within Delivery Hero or related fields in operations, project management, or UX research coordination.

📝 Enhancement Note: This internship offers a unique entry point into the specialized and growing field of Design Operations. The growth opportunities focus on skill development, practical application in a global tech environment, and building a foundation for a career in operations or UX support.

🌐 Work Environment

Office Type: Hybrid (Combination of remote work and on-site at a modern office campus)

Office Location(s): Berlin, Germany (Delivery Hero's global headquarters)

Workspace Context:

• Collaborative Environment: The 2 days per week in the office are designed for face-to-face connection and collaboration, fostering team synergy and idea exchange.

• Tool-Rich: Access to a suite of modern collaboration and productivity tools (Google Workspace, Miro, Figma, Slack, Microsoft Office) is expected, supporting efficient remote and in-office work.

• Dynamic Pace: Working within a fast-paced Quick Commerce division means an environment that is constantly evolving, requiring adaptability and quick thinking.

• International Team: Opportunities to interact with a diverse, global team, bringing together different perspectives and working styles.

Work Schedule:

• Full-time internship, approximately 40 hours per week. The hybrid model allows for some flexibility, with specific on-site days likely coordinated by the team. Core working hours will need to align with team meetings and collaborative sessions.

📝 Enhancement Note: The hybrid model with specific on-site days (2 per week) is a key aspect of the work environment, balancing flexibility with in-person collaboration essential for operations roles. The Berlin campus is likely equipped with modern amenities to support a productive and engaging work experience.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely a review of your application and resume to assess qualifications and alignment with the internship requirements.

• Hiring Manager/Team Interview: A conversation focused on your background, motivation for pursuing UX Ops, understanding of operational concepts, and suitability for the team culture. Expect questions about your organizational skills, communication style, and familiarity with collaboration tools.

• Practical Exercise/Case Study (Potential): You might be asked to complete a small task or discuss a hypothetical scenario related to workflow optimization, documentation, or event coordination to assess your problem-solving and practical application skills.

• Team/Cultural Fit Interview: An opportunity to meet more team members and assess how well you would integrate into the UX Ops and broader Delivery Hero team.

Portfolio Review Tips:

• Showcase Relevance: If you have academic projects, volunteer work, or previous roles that involved organization, coordination, documentation, or process improvement, highlight these.

• Focus on Process: Even for non-operational roles, describe how you managed tasks, timelines, and communication. Emphasize any efforts to improve efficiency or clarity.

• Tool Proficiency: Be ready to discuss your experience with tools like Google Workspace, Miro, Figma, and Slack.

• Enthusiasm for UX Ops: Clearly articulate your interest in the field and what you hope to learn and contribute during the internship.

Challenge Preparation:

• Operational Thinking: Be prepared to discuss how you would approach organizing a team workshop, documenting a simple process, or managing communication for a small project.

• Problem-Solving: Think about common challenges in team collaboration or workflow and how you might address them.

• Communication Clarity: Practice articulating your thoughts clearly and concisely, as this is a key skill for operations roles.

📝 Enhancement Note: The interview process is tailored for an intern role, focusing on foundational skills, motivation, and potential rather than extensive prior experience. The advice emphasizes leveraging academic and extracurricular achievements to demonstrate relevant capabilities.

🛠 Tools & Technology Stack

Primary Tools:

• Collaboration Platforms: Google Workspace (Docs, Sheets, Slides, Calendar, Meet), Miro, Figma, Slack. Expect to use these daily for communication, documentation, brainstorming, and design collaboration.

• Productivity Suite: Microsoft Office Suite (Word, Excel, PowerPoint) for more formal documentation and presentations.

Analytics & Reporting:

• While not a primary focus for this intern role, awareness of how UX/Research data is used is beneficial. Familiarity with basic data presentation in Excel or Google Sheets is a plus. CRM & Automation:

• Not directly applicable to this UX Ops intern role, but understanding that Delivery Hero uses various business systems for operations is relevant.

📝 Enhancement Note: The tools listed are standard for modern tech companies and are crucial for operational efficiency in distributed or hybrid teams. Proficiency in Google Workspace, Miro, Figma, and Slack is a key requirement for effective collaboration.

👥 Team Culture & Values

Operations Values:

• Efficiency & Scalability: A commitment to streamlining processes to enable the UX/Research teams to operate effectively as the company grows.

• Collaboration & Partnership: Working closely with design, research, product, and engineering teams to ensure alignment and shared success.

• Data-Driven Decision Making: Utilizing insights from operational metrics and team feedback to inform process improvements.

• Adaptability & Agility: Embracing change and quickly adapting to new challenges and evolving business needs in a fast-paced environment.

• Support & Empowerment: Creating an environment where the UX/Research teams can focus on their core work, supported by robust operational infrastructure.

Collaboration Style:

• Cross-Functional Integration: Regularly interacting with various teams to understand their needs and ensure UX Ops support is aligned with business objectives.

• Proactive Communication: Maintaining open and transparent communication channels to keep stakeholders informed and gather feedback.

• Process Improvement Culture: Encouraging a mindset where feedback on processes is welcomed and acted upon.

• Knowledge Sharing: Facilitating the dissemination of best practices, learnings, and operational resources across the UX/Research organization.

📝 Enhancement Note: Delivery Hero's stated values of "move fast, take action and adapt" are fundamental to its operations. The emphasis on collaboration and partnership is critical for a role that bridges multiple functions.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Global Needs: Supporting a global team means navigating different time zones, cultural nuances, and varying local requirements, requiring strong organizational and communication skills.

• Process Adoption: Encouraging and facilitating the adoption of new or improved workflows among busy design and research professionals.

• Information Overload: Managing and organizing a large volume of documentation and resources in a rapidly growing organization.

• Rapidly Evolving Landscape: The Quick Commerce sector and UX practices are constantly changing, requiring continuous learning and adaptation of operational strategies.

Learning & Development Opportunities:

• UX Operations Specialization: Gaining hands-on experience in a highly sought-after operational discipline within the tech industry.

• Project Management Fundamentals: Developing practical skills in planning, executing, and supporting various UX/Research initiatives.

• Tool Mastery: Deepening proficiency in industry-standard collaboration and design tools.

• Industry Insights: Understanding the operational challenges and best practices of a leading global tech company in the e-commerce/delivery space.

• Mentorship: Learning from experienced UX Ops professionals and team leads within Delivery Hero.

📝 Enhancement Note: The challenges highlight the dynamic and complex nature of supporting global operations in a fast-paced tech environment, offering significant learning opportunities for an ambitious intern.

💡 Interview Preparation

Strategy Questions:

• Workflow Improvement: "Imagine our design team is struggling with a bottleneck in their design review process. How would you, as a UX Ops intern, help identify the cause and suggest potential solutions?" (Focus on observation, data gathering, and clear communication).

• Documentation Best Practices: "How would you approach organizing and documenting best practices for a new feature launch process that the UX team needs to follow?" (Highlight structure, clarity, and accessibility).

• Collaboration Tool Usage: "Describe a situation where you used a collaboration tool (like Miro or Google Workspace) to facilitate a team project or meeting. What made it effective?" (Showcase practical application and understanding of tool benefits).

Company & Culture Questions:

• "What interests you specifically about Delivery Hero and its mission in Quick Commerce?" (Research the company's impact and values).

• "How do you approach working in a hybrid environment, and what are your expectations for on-site collaboration days?" (Demonstrate understanding of the hybrid model).

• "How do you stay organized and manage multiple tasks when working on different projects simultaneously?" (Provide specific examples of your organizational methods). Portfolio Presentation Strategy:

• Focus on Impact: Even for academic projects, explain what you did, how you did it, and what the outcome or learning was.

• Illustrate Organization: If you have examples of project plans, schedules, or organized research notes, prepare to walk through them briefly.

• Showcase Communication: Be ready to discuss how you communicated with team members, presented findings, or documented progress.

• Highlight Proactivity: Share instances where you took initiative to improve a process or solve a problem.

📝 Enhancement Note: The interview preparation focuses on demonstrating core operational competencies: problem-solving, organization, communication, and a proactive mindset, tailored to the UX Ops context.

📌 Application Steps

To apply for this operations position:

• Submit your application through the Delivery Hero careers portal link provided.

• Resume Optimization: Tailor your resume to highlight organizational skills, communication abilities, any experience with collaboration tools (Google Workspace, Miro, Figma, Slack), and any projects where you managed tasks or documented processes. Use keywords like "UX Ops," "DesignOps," "workflow optimization," and "project coordination."

• Portfolio Preparation (Showcase, Don't Just List): If you have academic projects, volunteer work, or extracurricular activities that demonstrate organizational skills, process thinking, or collaboration, prepare brief summaries of these. Be ready to discuss how you managed tasks, communicated with others, or organized information.

• Company Research: Familiarize yourself with Delivery Hero's mission, its role in Quick Commerce, and its presence in Berlin. Understand their stated values (e.g., "move fast, take action and adapt").

• Interview Practice: Practice articulating your skills and experiences clearly, especially concerning organization, communication, and your interest in UX Operations. Be ready to discuss your understanding of the hybrid work model and your eagerness to learn.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.