In-Home Design Consultant

📍 Job Overview

Job Title: In-Home Design Consultant

Company: Bath Planet

Location: Elmhurst, NY (Queens / Brooklyn Territory)

Job Type: Full-Time

Category: Sales Operations / Field Sales

Date Posted: 2026-06-24

Experience Level: Mid-Level (2-5 years)

Remote Status: On-site

🚀 Role Summary

• Drive revenue growth by conducting in-home design consultations and closing sales for bathroom remodeling projects within a designated territory (Queens and Brooklyn).

• Manage a pipeline of pre-qualified, high-intent leads, leveraging consultative selling techniques to build rapport and present tailored design solutions.

• Utilize company CRM for accurate lead status management and sales tracking, ensuring efficient workflow and reporting.

• Collaborate with the sales team and regional office to achieve territory sales targets and contribute to overall business expansion.

• Represent a reputable brand known for quality, efficiency, and industry-leading warranties, leveraging product expertise to secure customer confidence.

📝 Enhancement Note: This role is fundamentally a field sales position with a strong emphasis on consultative selling and design expertise. While not a traditional "Operations" role in the sense of internal process optimization, it is critical for the revenue operations and sales operations ecosystem by directly generating revenue and managing the customer acquisition process at the point of sale. The provided salary and commission structure strongly indicate a revenue-generating focus, making it relevant for operations professionals interested in the front-end of the sales funnel.

📈 Primary Responsibilities

• Diligently travel to scheduled in-home appointments across the assigned Queens and Brooklyn territories, adhering to a structured daily schedule.

• Conduct comprehensive in-home design consultations, including detailed technical project assessments and precise measurement of bathroom spaces.

• Present customized bathroom remodeling solutions, including product options, design aesthetics, and project timelines, tailored to homeowner needs and preferences.

• Employ consultative selling methodologies to build strong rapport, address homeowner concerns, and effectively communicate the value proposition of Bath Planet's offerings.

• Close sales on-site, accurately documenting customer agreements and project details within the company's CRM platform.

• Manage lead statuses and sales activities diligently within the CRM to ensure accurate forecasting and effective territory management.

• Maintain up-to-date knowledge of Bath Planet's product lines, installation processes, warranty information, and competitive landscape.

📝 Enhancement Note: The responsibilities are heavily weighted towards direct sales activities, client interaction, and on-site assessment. For operations professionals, understanding these front-line sales processes is crucial for optimizing lead flow, sales enablement, and customer journey mapping. The emphasis on CRM management highlights the importance of data integrity for downstream sales operations and reporting.

🎓 Skills & Qualifications

Education: High School Diploma or equivalent required. Associate's or Bachelor's degree in a related field (e.g., Interior Design, Business, Marketing) is a plus.

Experience:

• 2-5 years of experience in in-home sales, home improvement sales, or a consultative design role.

• Proven track record of meeting or exceeding sales targets in a commission-based environment.

• Experience in related home improvement sectors such as windows, siding, roofing, or kitchen remodeling is highly advantageous. Required Skills:

• Exceptional communication, negotiation, and interpersonal skills, with the ability to build rapport quickly with diverse clientele.

• Strong presentation skills, capable of effectively showcasing design concepts and product benefits.

• Self-motivated and disciplined, with a proactive approach to managing a territory and sales pipeline.

• Professional demeanor and a customer-centric attitude.

• Proficiency in utilizing CRM software for lead management, activity tracking, and sales forecasting.

• Ability to conduct accurate measurements and technical assessments of project sites.

• Valid driver's license and reliable personal transportation for daily travel. Preferred Skills:

• Formal training or certification in interior design or sales methodologies.

• Familiarity with specific bathroom remodeling product lines and installation best practices.

• Experience working with lead generation platforms and understanding of marketing-qualified leads (MQLs) vs. sales-qualified leads (SQLs).

• Ability to adapt quickly to new product offerings and sales processes.

📝 Enhancement Note: The required skills emphasize direct sales and client-facing abilities, which are foundational to revenue generation. For operations roles, understanding these skills helps in designing enablement programs, optimizing lead distribution, and ensuring the sales team has the necessary tools and information to succeed. The CRM proficiency is a direct link to sales operations and data management.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal "operations" portfolio is not explicitly required, candidates are expected to demonstrate their ability to manage a sales process effectively. This can be showcased through:

  • Examples of successful sales presentations or pitches (conceptual, not necessarily proprietary).
  • Case studies of complex client situations resolved through consultative selling.
  • Documentation of how they have managed and organized leads or sales pipelines in previous roles.
  • Evidence of technical assessment or measurement skills applied in a practical setting.

• Demonstrated ability to accurately manage and update CRM systems with client information, sales stages, and projected close dates.

• Understanding of how to present design solutions and technical specifications clearly to a non-technical audience. Process Documentation:

• Candidates should be prepared to discuss their personal sales process, including:

  • How they approach initial client contact and needs assessment.
  • Methods for presenting solutions and overcoming objections.
  • Strategies for closing sales and securing agreements.
  • Post-sale follow-up procedures or handover processes.

• Familiarity with documenting project details and client requirements accurately for internal teams (e.g., design, installation, operations).

📝 Enhancement Note: This section is adapted to reflect the nature of a field sales role. While not requiring a traditional operations process portfolio, the emphasis is on the candidate's ability to manage their individual sales process, document client interactions, and utilize CRM systems. This is crucial for sales operations in understanding the sales funnel and for revenue operations in forecasting and performance tracking.

💵 Compensation & Benefits

Salary Range:

• Base Commission: This role operates on a commission-based structure with a strong earning potential. The advertised figure of $100,000 represents a realistic on-target earnings (OTE) for a high-performing individual in this role, considering base commission scales and performance-based incentives.

• Detailed structure: While specific commission percentages are not provided, it's typical for this type of role to have a tiered commission structure that increases with sales volume, coupled with potential bonuses for exceeding targets or achieving specific sales metrics. Benefits:

• Paid Professional Training: Comprehensive sales training program focused on product knowledge, inspection and measuring techniques, custom design programs, and closing processes.

• Commission Scales: Strong, competitive commission structure designed to reward high performance.

• Performance-based Incentives: Additional incentives and bonuses tied to achieving and exceeding sales targets and other performance metrics.

• Lifetime Warranty: Access to a product line backed by a lifetime warranty, enhancing sales confidence and customer value.

• Good Housekeeping Seal: Association with a trusted, recognized consumer brand, providing credibility and market advantage. Working Hours:

• Full-time position, typically involving 40 hours per week.

• Due to the nature of in-home consultations, working hours will often include evenings and weekends to accommodate homeowner schedules, particularly during peak demand periods.

• Territory-based role with flexibility in daily scheduling, provided all appointments are met and CRM updates are timely.

📝 Enhancement Note: The $100,000 figure is interpreted as On-Target Earnings (OTE) for a commission-based sales role in a high-cost-of-living area like NYC, reflecting a strong earning potential. The benefits are tailored to support sales performance and leverage the company's brand reputation. The working hours emphasize the flexible yet demanding nature of field sales.

🎯 Team & Company Context

🏢 Company Culture

Industry: Home Improvement / Home Services / Residential Remodeling

Company Size: Bath Planet is a growing company with a significant presence in its markets. While specific employee numbers for the Metro NY branch aren't detailed, the company operates through multiple franchises and locations, suggesting a mid-sized to large operational footprint within the home services sector.

Founded: Bath Planet was founded with a mission to provide efficient, high-quality bathroom remodeling solutions. The company has a history of innovation in one-day installations and a commitment to customer satisfaction, evidenced by its product warranties and endorsements.

Team Structure:

• The In-Home Design Consultant operates as part of the local sales team within the Queens and Brooklyn territory.

• This team likely reports to a Sales Manager or Regional Sales Director who oversees performance, provides coaching, and manages territory assignments.

• Close collaboration is expected with marketing (for lead generation), design support (for complex projects), and installation/operations teams (for project fulfillment). Methodology:

• Data-Driven Lead Qualification: The company invests in robust marketing to ensure leads are pre-qualified and have high intent, allowing sales consultants to focus on closing.

• Consultative Sales Approach: The core methodology involves understanding customer needs through in-home consultations and presenting tailored solutions rather than high-pressure tactics.

• Process Standardization: Utilizing a CRM platform and standardized sales processes ensures consistency in customer experience and data tracking across the team.

• Quality Assurance: Emphasis on product quality, efficient installation (one-day remodels), and strong warranties (lifetime, Good Housekeeping Seal) are key to the company's operational and sales strategy.

Company Website: http://www.bathplanet.com/

📝 Enhancement Note: This section infers company culture and team structure based on the job description and the industry. The focus is on a sales-driven environment that values quality, customer satisfaction, and efficient processes. The "operations" aspect here relates to the company's overall strategy for delivering home improvement services efficiently and profitably.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned at a mid-level, individual contributor role within the sales function, but it directly impacts revenue operations. It requires a blend of sales acumen, design sensibility, and customer relationship management.

Reporting Structure: The In-Home Design Consultant typically reports to a Sales Manager or Territory Manager who oversees the sales team's performance and provides ongoing coaching.

Operations Impact: This role is the direct driver of revenue for the company. Successful sales by these consultants translate directly into workload for installation crews, material procurement for operations, and cash flow for the business. Their ability to accurately assess projects impacts operational efficiency and customer satisfaction post-sale.

Growth Opportunities:

• Advancement to Senior Design Consultant or Sales Team Lead roles, potentially mentoring new hires.

• Transition into Sales Management or Territory Management positions.

• Opportunities to specialize in specific product lines or high-value project segments.

• Potential for cross-functional movement into sales enablement or operations support roles if operations experience is developed.

📝 Enhancement Note: The career path analysis focuses on progression within a sales framework, but also highlights the role's integral connection to revenue and operational efficiency. This helps operations professionals understand where such a role fits into the broader business structure and its impact.

🌐 Work Environment

Office Type: This is primarily a field-based role. While there may be a regional office for support, training, and occasional meetings, the majority of the work is conducted at customers' homes.

Office Location(s): The role is based in Elmhurst, NY, with a specific territory covering Queens and Brooklyn. A regional office may provide administrative support, but the consultant's "workspace" is the customer's residence and their vehicle.

Workspace Context:

• The consultant's primary workspace is their vehicle, which must be equipped to transport sales materials, samples, and measurement tools.

• Customer homes serve as the "consultation space," requiring adaptability and professionalism in various residential settings.

• The company provides access to CRM systems and potentially design software for use on a company-provided device or personal device.

• Collaboration often occurs via phone, email, or virtual meetings with sales managers and support staff. Work Schedule:

• Full-time, typically 40 hours per week.

• Flexibility is key, as appointments are scheduled based on customer availability, often requiring evening and weekend availability.

• While there's flexibility in structuring the day, meeting scheduled appointments and completing timely CRM updates are paramount.

📝 Enhancement Note: The work environment is characterized by its field-based nature and the need for self-management and adaptability. This is important for operations professionals to understand the demands placed on front-line revenue generators and how their work impacts scheduling and resource allocation.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A phone or video call with an HR or recruitment specialist to assess basic qualifications, sales aptitude, and cultural fit.

• In-Depth Interview: Likely with a Sales Manager, focusing on sales experience, consultative selling techniques, handling objections, and understanding of the home improvement market. This stage may include scenario-based questions.

• Field Ride-Along/Shadowing (Potential): In some cases, candidates may accompany a senior consultant on appointments to observe and demonstrate their approach.

• Final Interview: Potentially with a higher-level manager or owner, focusing on long-term potential, alignment with company values, and final offer details.

Portfolio Review Tips:

• While not a traditional operations portfolio, be prepared to discuss:

  • Sales Achievements: Quantify your successes with specific numbers (e.g., average deal size, closing percentages, revenue generated).

• Case Studies: Prepare 2-3 detailed examples of successful in-home sales engagements. Focus on:

  • The client's initial problem or need.
  • Your approach to consultation and solution design.
  • How you overcame objections or challenges.
  • The final outcome and customer satisfaction.

• Process Examples: Describe your personal sales process from lead follow-up to closing.

• Technical Aptitude: Be ready to discuss how you approach measuring and assessing project sites.

Challenge Preparation:

• Scenario-Based Questions: Practice responding to common sales objections (e.g., "it's too expensive," "I need to think about it," "I'm getting quotes elsewhere").

• Product Knowledge: Familiarize yourself with common bathroom remodeling materials, styles, and the benefits of one-day installations.

• CRM Familiarity: Be prepared to discuss your experience with CRM systems and how you use them to manage your pipeline and daily activities.

• Company Research: Understand Bath Planet's value proposition, product offerings, and market position.

📝 Enhancement Note: This section provides actionable advice for candidates, framing the interview process and portfolio expectations from a sales and revenue-generating perspective, which is directly relevant to operations professionals seeking to understand the sales funnel.

🛠 Tools & Technology Stack

Primary Tools:

• CRM Platform: Essential for managing leads, scheduling appointments, tracking sales activities, updating deal stages, and forecasting revenue. Candidates should be comfortable with platforms like Salesforce, HubSpot, or industry-specific CRMs.

• Sales Presentation Tools: Likely involves proprietary sales software or digital presentation tools used to showcase product options, design visualizations, and pricing.

• Measurement Tools: Standard measuring tapes, laser distance measurers, and potentially digital tools for capturing room dimensions and details.

• Mobile Device/Tablet: For accessing CRM, presentation materials, and communication while in the field.

Analytics & Reporting:

• While consultants may not directly build dashboards, they will interact with CRM reports to track their personal performance against targets.

• Understanding key sales metrics (e.g., conversion rates, average deal size, lead-to-appointment ratio) is crucial for self-management and discussion with managers. CRM & Automation:

• CRM: Central to the role for lead management and sales process execution.

• Communication Tools: Email, phone, and potentially messaging apps for communication with managers, support staff, and clients.

• Scheduling Software: May be integrated into the CRM or used independently to manage appointment calendars.

📝 Enhancement Note: This outlines the technology landscape for a field sales role. For operations professionals, understanding the tools used by the sales team is key to ensuring seamless data flow, effective reporting, and targeted sales enablement efforts. The CRM is the critical link between sales activity and operational data.

👥 Team Culture & Values

Operations Values:

• Customer-Centricity: A strong focus on understanding and meeting homeowner needs to deliver exceptional bathroom remodeling experiences.

• Quality & Craftsmanship: Commitment to high-quality products and efficient, reliable installation processes, underscored by warranties and endorsements.

• Integrity & Professionalism: Maintaining a high standard of conduct, transparency, and honesty in all client interactions and business dealings.

• Results Orientation: A drive to achieve and exceed sales targets, contributing directly to the company's revenue and growth objectives.

• Continuous Improvement: Embracing training and feedback to refine sales techniques, product knowledge, and customer engagement strategies.

Collaboration Style:

• Team-Oriented Sales: While individual performance is key, there's an expectation of collaboration within the sales team, sharing best practices and supporting colleagues.

• Cross-Functional Communication: Effective communication with sales management, marketing, and operational/installation teams is vital for a smooth customer journey.

• Feedback Loop: Openness to receiving and providing constructive feedback to improve individual performance and team effectiveness.

📝 Enhancement Note: These values are inferred based on the company's industry, product offerings, and the nature of a customer-facing sales role. They highlight the importance of customer satisfaction and sales performance, which are critical inputs for revenue operations.

⚡ Challenges & Growth Opportunities

Challenges:

• Navigating the NYC Market: Dealing with competitive landscapes, diverse customer expectations, and logistical challenges (traffic, parking) in a dense urban environment.

• Managing Commission-Based Income: The inherent variability of commission income requires strong financial discipline and consistent sales performance.

• Balancing Sales and Travel: Effectively managing travel time between appointments while maximizing in-home consultation opportunities.

• Adapting to Different Home Environments: Working in various home settings, some of which may present unique measurement or access challenges.

Learning & Development Opportunities:

• Advanced Sales Training: Continuous professional development in consultative selling, negotiation, and closing techniques.

• Product & Design Expertise: Deepening knowledge of bathroom remodeling trends, materials, and design principles.

• CRM & Sales Technology: Mastering the use of company tools to enhance efficiency and effectiveness.

• Potential for Leadership: Opportunities to move into sales management, team leadership, or specialized roles as experience grows.

📝 Enhancement Note: Identifying potential challenges helps candidates prepare and demonstrates an understanding of the role's complexities, which is valuable for operations strategists looking to support sales teams. Growth opportunities provide a clear career trajectory.

💡 Interview Preparation

Strategy Questions:

• Scenario-Based: "Describe a time you had to handle a difficult client objection during an in-home consultation. How did you resolve it?"

• Process-Oriented: "Walk me through your typical sales process from receiving a lead to closing the deal."

• Problem-Solving: "Imagine a homeowner wants a specific high-end feature that is outside their budget. How would you approach this situation?"

• Motivation: "What drives you in a commission-based sales role, and how do you stay motivated during slower periods?"

Company & Culture Questions:

• "What interests you about Bath Planet and our specific product offerings?"

• "How do you ensure you maintain a professional demeanor and build rapport with homeowners in their personal space?"

• "How do you see yourself contributing to our team's success in the Queens and Brooklyn territories?" Portfolio Presentation Strategy:

• Quantify Achievements: Be ready with specific metrics on your past sales performance (e.g., closing rates, revenue targets met, average deal value).

• Structure Case Studies: For your sales examples, use the STAR method (Situation, Task, Action, Result) to clearly articulate your contributions and outcomes.

• Focus on Process: Highlight your methodical approach to consultations, needs assessment, and solution presentation.

• Demonstrate Technicality: Be prepared to explain how you approach site assessments and measurements, showing attention to detail.

📝 Enhancement Note: These interview questions are tailored to a field sales role, focusing on practical application of skills and understanding of the sales cycle. This helps operations professionals understand what data points and success metrics are most important to the sales team.

📌 Application Steps

To apply for this In-Home Design Consultant position:

• Submit your application through the provided application link on the Bath Planet careers portal.

• Resume Optimization: Tailor your resume to highlight experience in in-home sales, home improvement, consultative selling, and CRM usage. Quantify your achievements with specific sales metrics.

• Portfolio Preparation: Prepare 2-3 detailed case studies of successful sales engagements, focusing on your process, problem-solving skills, and quantifiable results.

• Interview Practice: Rehearse responses to common sales interview questions, particularly those related to objections, closing techniques, and client rapport building.

• Company Research: Thoroughly review the Bath Planet website to understand their product lines, unique selling propositions (e.g., one-day installation, warranties), and target market.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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