In-Home Design Consultant

📍 Job Overview

Job Title: In-Home Design Consultant

Company: Bath Planet

Location: Flushing, NY (Territory-based with regional office support)

Job Type: Full-Time

Category: Sales Operations / GTM (Field Sales Focus)

Date Posted: 2026-06-24

Experience Level: Mid-Level (2-5 years)

Remote Status: On-site

🚀 Role Summary

• Drive revenue growth within a defined sales territory by conducting in-home design consultations for bathroom remodeling projects.

• Manage a pipeline of pre-qualified, high-intent leads, ensuring efficient appointment scheduling and conversion.

• Leverage consultative selling techniques to understand homeowner needs and present tailored design solutions.

• Accurately assess technical project requirements and close sales on-site, utilizing CRM for lead management.

• Represent a reputable brand with a strong product offering, including a lifetime warranty and the Good Housekeeping Seal.

📝 Enhancement Note: While the title is "In-Home Design Consultant," the core responsibilities and emphasis on sales, lead management, and closing deals indicate this role functions within a Go-To-Market (GTM) Sales Operations framework, specifically focusing on field sales execution and revenue generation. The role requires strong individual contributor sales skills supported by marketing-generated leads and CRM infrastructure.

📈 Primary Responsibilities

• Travel to scheduled appointments within the assigned territory (Queens & Brooklyn, NY) to meet with pre-screened homeowners.

• Conduct thorough in-home design consultations, effectively assessing customer needs, project scope, and technical feasibility for bathroom renovations.

• Deliver professional and persuasive sales presentations, showcasing the value proposition of Bath Planet's products and services, including custom design programs.

• Build strong rapport and trust with homeowners, acting as a knowledgeable design and renovation advisor.

• Accurately measure project specifications and technical requirements to ensure precise quoting and scope definition.

• Skillfully negotiate and close sales agreements on-site, meeting or exceeding individual sales targets.

• Meticulously manage lead statuses, appointment details, and sales outcomes within the company's CRM platform.

• Collaborate with internal teams to ensure seamless handover of closed deals for project fulfillment.

• Maintain a deep understanding of product offerings, including features, benefits, warranties, and competitive differentiators.

📝 Enhancement Note: The responsibilities are heavily skewed towards direct sales execution in a field-based environment. The "design consultant" aspect is secondary to the primary function of consultative sales and revenue generation. Emphasis is placed on managing the entire sales cycle from initial consultation to closing, supported by marketing efforts and CRM tools.

🎓 Skills & Qualifications

Education:

• High school diploma or equivalent required.

• Associate's or Bachelor's degree in a related field (e.g., Interior Design, Business, Marketing) is a plus. Experience:

• 2-5 years of experience in direct, in-home sales, preferably within the home improvement, remodeling, or construction industry.

• Proven track record of meeting or exceeding sales quotas and revenue targets. Required Skills:

• Consultative Selling: Ability to engage customers, understand their needs, and guide them towards solutions.

• In-Home Sales Expertise: Comfort and proficiency in conducting sales presentations within a customer's residence.

• Design Presentation Skills: Capacity to visually and verbally communicate design concepts and product benefits effectively.

• Negotiation & Closing: Strong ability to negotiate terms and successfully close sales agreements.

• Interpersonal & Rapport Building: Excellent communication and relationship-building skills to establish trust with homeowners.

• CRM Proficiency: Experience using CRM systems (e.g., Salesforce, HubSpot, or proprietary systems) for lead and pipeline management.

• Technical Assessment: Ability to assess project requirements, measure spaces, and understand basic technical specifications.

• Time Management & Organization: Efficiently manage a schedule of appointments across a defined territory.

• Valid Driver's License & Reliable Transportation: Essential for territory-based travel.

Preferred Skills:

• Home Improvement Industry Experience: Specific experience in windows, siding, roofing, kitchen remodeling, or bathroom remodeling.

• Custom Design Program Experience: Familiarity with design software or custom configuration tools.

• Project Measuring Skills: Precision in measuring spaces for accurate project scope.

• Closing Techniques Mastery: Advanced negotiation and closing strategies.

📝 Enhancement Note: The qualifications emphasize direct sales experience and soft skills crucial for in-home consultations. While "design" is in the title, the core requirements lean heavily towards sales acumen and relationship management, with industry-specific experience being a significant advantage. CRM usage is listed as a required skill, highlighting its importance in managing leads and sales data.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal "operations portfolio" in the traditional sense (e.g., process maps, system diagrams) is not explicitly required for this client-facing sales role, candidates are expected to demonstrate their ability to manage sales processes and data.

• Case Studies of Sales Success: Be prepared to discuss specific examples of successful sales engagements, highlighting how you identified customer needs, presented solutions, overcame objections, and closed deals. Quantify results whenever possible (e.g., revenue generated, conversion rates).

• CRM Utilization Examples: Articulate your experience in using CRM systems to manage leads, track sales activities, forecast pipeline, and report on performance. Provide examples of how you leveraged CRM data to improve your sales efforts.

• Sales Process Understanding: Demonstrate a clear understanding of a typical sales funnel or pipeline, from lead generation to closing, and your role within it.

Process Documentation:

• Candidates are not expected to create process documentation for this role. However, understanding and adhering to Bath Planet's established sales processes, including appointment setting, consultation protocols, and CRM data entry standards, is critical.

• Be prepared to discuss how you would learn and implement new sales processes and system workflows.

📝 Enhancement Note: For a field sales role like this, the "portfolio" is less about formal documentation and more about demonstrating sales competency through experience and case studies. The emphasis is on the candidate's ability to execute the company's sales process and effectively use its CRM tools to drive revenue.

💵 Compensation & Benefits

Salary Range:

• Estimated Annual Base Salary: $50,000 - $70,000 USD

• On-Target Earnings (OTE): $100,000+ USD (with uncapped commission potential) Explanation of Salary Estimate:

The provided salary data indicates a base salary of $100,000, which is likely the "On-Target Earnings" (OTE) for a high-performing individual, rather than a guaranteed base. In-home sales roles often feature a commission-heavy structure. Based on industry benchmarks for similar in-home sales consultant roles in the New York metropolitan area, a typical structure includes a base salary ranging from $50,000 to $70,000, with commissions and performance-based incentives allowing top performers to exceed $100,000. The $100,000 figure from the job listing is therefore interpreted as the potential OTE.

Benefits:

• Paid Professional Training: Comprehensive sales training program to equip you with the necessary skills for success.

• Commission Scales: Competitive commission structure that rewards performance.

• Performance-Based Incentives: Additional bonuses and rewards for exceeding targets.

• Lifetime Warranty: Product offering backed by a strong warranty, enhancing sales confidence.

• Good Housekeeping Seal: Brand endorsement that adds credibility and trust.

• Company-Provided Leads: Access to pre-qualified, high-intent leads, reducing prospecting time.

Working Hours:

• Full-Time (approximately 40 hours per week).

• Schedule flexibility is often required to accommodate homeowner availability, which may include evenings and weekends. While the core hours might be around 40, actual working time will depend on appointment volume and customer needs.

📝 Enhancement Note: The listed salary of $100,000 is interpreted as On-Target Earnings (OTE) for a successful representative, reflecting a commission-driven compensation model common in in-home sales. A base salary range has been estimated based on industry standards for similar roles in the New York area. Benefits are focused on sales enablement and product credibility.

🎯 Team & Company Context

🏢 Company Culture

Industry: Home Improvement / Residential Remodeling / Construction Services

Company Size: Medium-sized (estimated 50-200 employees based on typical franchise/regional operations). Bath Planet operates as a national brand with regional operations, suggesting a structured but localized approach.

Founded: Bath Planet was founded in 2001, indicating established market presence and operational history.

Team Structure:

• Sales Team: The In-Home Design Consultant will be part of the broader sales team, likely reporting to a Sales Manager or Regional Sales Director.

• Reporting Structure: Direct reporting to a Sales Manager who oversees a team of consultants within the Queens/Brooklyn territory.

• Cross-Functional Collaboration: Collaboration primarily with the marketing team (for lead generation), installation/operations teams (for project fulfillment), and customer service. The role is largely independent in the field but relies on internal support for success.

Methodology:

• Data-Driven Leads: Reliance on robust marketing programs to generate pre-qualified leads, enabling a data-informed approach to sales targeting.

• Consultative Sales Approach: Emphasis on understanding customer needs and providing tailored solutions rather than high-pressure tactics.

• Process Optimization: Focus on efficient sales processes, from appointment management via CRM to on-site closing and project handoff.

• Quality & Warranty Focus: Commitment to delivering high-quality products and services, backed by industry-leading warranties and seals of approval.

Company Website: http://www.bathplanet.com/

📝 Enhancement Note: Bath Planet is positioned as a reputable provider of bathroom remodeling services. The company culture likely emphasizes sales performance, customer satisfaction, and brand consistency. The organizational structure supports field sales with marketing-generated leads and operational backend.

📈 Career & Growth Analysis

Operations Career Level: This role is an individual contributor position within the GTM/Sales function. It sits at a mid-level, requiring established sales skills and experience.

Reporting Structure: Reports to a Sales Manager who oversees the territory's sales performance and team development. This manager likely reports to a higher-level sales or operations executive.

Operations Impact: The primary impact of this role is direct revenue generation for the company. Successful consultants contribute significantly to the company's market share and profitability within their assigned territories. Their ability to close deals and maintain customer satisfaction also impacts brand reputation and future lead generation through referrals.

Growth Opportunities:

• Senior Sales Consultant/Account Executive: Transition to handling larger or more complex projects, or focusing on specific product lines.

• Sales Management: Progress into a Sales Manager role, leading and coaching a team of consultants, managing territory performance, and strategic planning.

• Specialization: Develop expertise in specific areas of bathroom remodeling or design, becoming a subject matter expert.

• Training & Development: Opportunity to become a trainer for new hires, leveraging experience to guide others.

📝 Enhancement Note: Growth in this role typically involves advancing within the sales hierarchy or moving into sales management. The focus is on increasing revenue generation, improving sales efficiency, and potentially mentoring others.

🌐 Work Environment

Office Type: The role is primarily field-based, requiring travel to customer homes. There will be a regional office for support, training, and potential team meetings, but the day-to-day work is conducted remotely from the office.

Office Location(s):

• The territory covers Queens and Brooklyn, NY.

• A regional office is available for support, likely located within or near these boroughs. Workspace Context:

• Field-Centric: The primary workspace is the customer's home, requiring adaptability and professionalism in diverse residential settings.

• Mobile Office: The consultant's vehicle serves as a mobile office for materials, samples, and potentially client follow-up.

• CRM & Digital Tools: Reliance on digital tools (CRM, potentially design visualization apps) accessible via laptop or tablet.

• Collaborative Exchange: Opportunities for collaboration and knowledge sharing with fellow consultants and sales leadership during team meetings or through internal communication channels.

Work Schedule:

• Full-time, typically around 40 hours per week.

• Requires flexibility to schedule appointments, which may include evenings and weekends, aligning with customer availability. This is common for in-home sales roles to maximize lead conversion opportunities.

📝 Enhancement Note: The work environment is highly independent and field-oriented. Success hinges on the candidate's ability to manage their time effectively, operate autonomously, and maintain professionalism in customer homes.

📄 Application & Portfolio Review Process

Interview Process:

1. Initial Screening: A phone or video call with a recruiter or HR representative to assess basic qualifications, experience, and cultural fit.

2. Sales Manager Interview: A more in-depth interview with the hiring Sales Manager to evaluate sales skills, experience with consultative selling, understanding of the sales process, and territory management approach. This stage may include role-playing scenarios.

3. Field Ride-Along/Mock Consultation: Potentially a ride-along with an experienced consultant or a mock in-home consultation to assess practical skills, presentation style, and ability to handle customer interactions and objections.

4. Final Interview: May involve meeting with a higher-level sales leader or operations manager to confirm fit and discuss compensation details.

Portfolio Review Tips:

• Focus on Sales Achievements: Prepare to discuss specific, quantifiable sales accomplishments. Use the STAR method (Situation, Task, Action, Result) to structure your examples.

• Highlight Consultative Approach: Emphasize how you build rapport, understand customer needs, and tailor solutions.

• Demonstrate CRM Proficiency: Be ready to explain how you've used CRM systems to manage your pipeline, track progress, and improve sales efficiency. If possible, have examples of reports or dashboards you've used.

• Showcase Problem-Solving: Discuss how you've overcome sales objections or challenges in previous roles.

• Visual Aids (Optional but Recommended): If you have examples of sales collateral you've created or used effectively (e.g., presentation slides, product spec sheets you've highlighted), be prepared to share or discuss them.

Challenge Preparation:

• Sales Scenario Role-Play: Practice common sales scenarios, such as handling objections ("It's too expensive," "I need to think about it"), conducting a needs analysis, and closing techniques.

• Product Knowledge Demonstration: Be prepared to quickly learn and articulate key features and benefits of Bath Planet's products based on provided materials.

• Territory Management Discussion: Be ready to discuss how you would approach managing a territory, prioritizing leads, and scheduling appointments effectively.

📝 Enhancement Note: The interview process for this role is heavily geared towards assessing sales acumen and practical field execution. Candidates should be prepared to demonstrate their sales skills through discussion, role-playing, and potentially real-world observation.

🛠 Tools & Technology Stack

Primary Tools:

• CRM Platform: A robust CRM system (e.g., Salesforce, HubSpot, or a proprietary system) is critical for managing leads, scheduling appointments, tracking sales activities, and reporting on pipeline performance. Proficiency in CRM is a must.

• Sales Presentation Tools: Potentially presentation software (e.g., PowerPoint, Keynote) or specialized design visualization tools/apps used for in-home consultations.

• Measurement Tools: Standard measuring tapes and potentially digital measuring devices.

Analytics & Reporting:

• CRM Reporting Dashboards: Regularly reviewing sales performance metrics within the CRM, such as conversion rates, sales cycle length, average deal size, and lead source effectiveness.

• Sales Performance Reports: Understanding and potentially generating reports on territory performance, individual sales metrics, and forecast accuracy.

CRM & Automation:

• Lead Management Systems: The CRM will likely integrate with lead management functionalities, automating lead assignment and follow-up workflows.

• Scheduling Software: Potentially integrated within the CRM or a separate tool for efficient appointment booking.

• Communication Tools: Email, phone, and potentially mobile messaging apps for client and internal team communication.

📝 Enhancement Note: The technology stack is centered around CRM for sales management and potentially specialized tools for design presentations. The emphasis is on efficient data management and lead conversion.

👥 Team Culture & Values

Operations Values:

• Customer-Centricity: A strong focus on understanding and meeting homeowner needs to ensure satisfaction and build long-term relationships.

• Sales Excellence: Commitment to achieving and exceeding sales targets through professional and consultative approaches.

• Quality & Integrity: Upholding the company's reputation for high-quality products, reliable service, and honest business practices (reinforced by Good Housekeeping Seal and lifetime warranty).

• Efficiency & Productivity: Optimizing time and resources in the field to maximize appointment throughput and sales conversion.

• Teamwork & Support: While largely independent, a culture of supporting colleagues and working collaboratively with internal teams.

Collaboration Style:

• Field Independence with Internal Support: Consultants operate independently in the field but rely on marketing for leads and operations/installation teams for project execution.

• Proactive Communication: Requires proactive communication with sales management and support teams to ensure smooth workflow and address any client or project issues.

• Feedback Loop: Openness to receiving feedback from management and customers to continuously improve sales techniques and service delivery.

📝 Enhancement Note: The company culture likely balances a high-performance sales environment with a focus on customer satisfaction and brand integrity. Collaboration is essential but primarily in a support capacity for the field sales representative.

⚡ Challenges & Growth Opportunities

Challenges:

• High Competition: The home improvement market in NYC is highly competitive, requiring strong differentiation and sales skills.

• Appointment Management: Balancing a demanding schedule of appointments across a busy urban territory, managing travel time, and ensuring punctuality.

• Customer Objections: Effectively addressing customer concerns regarding cost, timing, and project scope in a consultative manner.

• Independent Work: Requires strong self-motivation, discipline, and time management skills to succeed without constant direct supervision.

• Technical Nuances: Understanding the technical aspects of bathroom remodeling to provide accurate solutions and avoid misrepresentation.

Learning & Development Opportunities:

• Advanced Sales Training: Continuous development in consultative selling, negotiation, and closing techniques.

• Product Knowledge Expansion: Deepening expertise in bathroom design trends, materials, and installation processes.

• CRM & Sales Technology: Learning to leverage advanced features of CRM and other sales enablement tools.

• Territory Management: Developing strategic approaches to market penetration and customer acquisition within a specific geographic area.

• Potential for Advancement: Opportunities to move into sales leadership or specialized roles within the organization.

📝 Enhancement Note: The role presents challenges typical of field sales, requiring resilience, strong interpersonal skills, and adaptability. Growth opportunities are tied to sales performance and potential progression into management or specialized roles.

💡 Interview Preparation

Strategy Questions:

• Sales Strategy: "How would you approach a new territory like Queens/Brooklyn to maximize your sales performance?" (Focus on prioritization, customer segmentation, and time management).

• Consultative Selling: "Describe a time you successfully used a consultative approach to close a difficult sale. What were the key steps?" (Highlight rapport building, needs discovery, and solution tailoring).

• Handling Objections: "Imagine a homeowner says, 'Your quote is much higher than a competitor's.' How would you respond?" (Focus on value proposition, quality, warranty, and total cost of ownership).

• CRM Utilization: "How do you use CRM to manage your daily activities and pipeline? Give an example of how CRM data helped you close a deal." (Emphasize data entry accuracy, pipeline forecasting, and proactive follow-up).

Company & Culture Questions:

• "Why are you interested in working for Bath Planet specifically, and what do you know about our brand?" (Research their website, product offerings, and reputation).

• "What is your understanding of our target customer in the Queens/Brooklyn market?" (Show awareness of urban homeowners undertaking renovations).

• "How do you handle working independently and managing your own schedule?" (Demonstrate self-discipline and organizational skills). Portfolio Presentation Strategy:

• Quantify Achievements: Prepare 2-3 detailed case studies of your most successful sales engagements. Focus on the results you achieved (revenue, deal size, conversion rates).

• Showcase Process: For each case study, explain your process: how you identified needs, presented solutions, overcame objections, and closed the deal.

• Highlight CRM's Role: Explain how you used CRM to manage the sales process for these successful deals.

• Be Ready for Role-Play: Practice presenting a design solution and handling common sales objections as if you were in a homeowner's living room.

📝 Enhancement Note: Interview preparation should focus on demonstrating strong sales skills, understanding the consultative process, and articulating how you will leverage company resources (leads, CRM) to drive revenue in the specified territory.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided application link on Bath Planet's career portal.

• Resume Optimization: Tailor your resume to highlight direct sales experience, in-home sales success, CRM proficiency, and any relevant home improvement industry experience. Use keywords from the job description. Quantify achievements with numbers and percentages.

• Portfolio Preparation: Mentally prepare 2-3 detailed case studies of your most successful sales engagements, focusing on your process, the challenges you overcame, and the results you achieved. Be ready to discuss how you used CRM.

• Research Bath Planet: Familiarize yourself with Bath Planet's products, services, warranty, and market positioning. Understand the value proposition they offer to homeowners.

• Practice Sales Scenarios: Rehearse how you would conduct an in-home consultation, present design solutions, and handle common sales objections.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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