In-Home Design Consultant

📍 Job Overview

Job Title: In-Home Design Consultant

Company: Bath Planet

Location: Flatbush, NY (Queens / Brooklyn Territory)

Job Type: Full-Time

Category: Sales Operations / GTM (Consultative Sales)

Date Posted: 2026-06-24

Experience Level: Mid-Level (2-5 years)

Remote Status: On-site

🚀 Role Summary

• Consultative Sales & Design: This role is centered on providing in-home, consultative sales and design services for bathroom remodeling projects, focusing on building rapport and presenting tailored solutions to homeowners.

• Territory-Based Market Penetration: Responsible for developing and expanding market presence within specified urban territories (Queens and Brooklyn), requiring a deep understanding of local customer needs and market dynamics.

• High-Intent Lead Conversion: Primarily focused on converting pre-qualified, high-intent leads into closed sales through expert presentation and negotiation skills.

• CRM and Process Management: Requires accurate management of lead statuses and sales activities within the company's CRM platform, ensuring efficient workflow and data integrity.

📝 Enhancement Note: While the title is "In-Home Design Consultant," the core responsibilities and compensation structure (commission-based with incentives) strongly indicate a consultative sales role within a GTM (Go-To-Market) function. The "Design Consultant" aspect is a component of the sales process, focusing on product visualization and customization. This role is not a traditional operations role but sits at the crucial intersection of sales and customer engagement, making it relevant for GTM operations professionals who understand sales processes, CRM, and lead management.

📈 Primary Responsibilities

• Conduct In-Home Consultations: Travel to scheduled appointments to meet with pre-screened homeowners, understand their bathroom remodeling needs, and perform technical assessments of project requirements.

• Develop and Present Design Solutions: Create and present customized design proposals, showcasing product lines, materials, and potential outcomes to homeowners, leveraging design software or visual aids.

• Consultative Sales Presentations: Deliver professional, persuasive sales presentations focused on the value proposition of Bath Planet's services, including product quality, efficiency of installation (one-day remodels), and warranty benefits.

• Negotiate and Close Sales: Effectively negotiate terms and close sales on-site, ensuring customer confidence and commitment to the proposed solutions.

• CRM Lead Management: Accurately update and manage lead statuses, appointment details, and sales outcomes within the company's CRM platform in real-time.

• Technical Assessment & Measurement: Accurately measure project spaces and assess technical feasibility for proposed bathroom renovations, ensuring designs are practical and align with product capabilities.

• Rapport Building: Cultivate strong, trusting relationships with potential clients throughout the sales process to foster a positive customer experience.

• Territory Market Development: Proactively identify opportunities within the assigned Queens and Brooklyn territories to further penetrate the market and generate additional leads where possible.

📝 Enhancement Note: The raw description implies a focus on sales closing. Responsibilities are enhanced to include the consultative and technical assessment aspects crucial for an "In-Home Design Consultant" in the home improvement sector, emphasizing the need for detailed project evaluation and solution presentation beyond simple order-taking.

🎓 Skills & Qualifications

Education:

• High School Diploma or equivalent required.

• Associate's or Bachelor's degree in a related field (e.g., Interior Design, Business, Marketing) is a plus. Experience:

• 2-5 years of experience in in-home sales, direct sales, or consultative client-facing roles, preferably within the home improvement, remodeling, or construction industries.

• Proven track record of meeting or exceeding sales targets and closing deals in a commission-based environment.

• Experience with custom design or product specification is highly advantageous. Required Skills:

• In-Home Sales Expertise: Demonstrated ability to conduct successful sales consultations and close deals within a client's home environment.

• Consultative Selling: Proficiency in understanding customer needs, building rapport, and presenting tailored solutions that address specific pain points.

• Negotiation & Closing: Strong skills in negotiation, objection handling, and securing customer commitment.

• Communication & Interpersonal Skills: Excellent verbal and written communication, active listening, and the ability to build trust and rapport quickly with diverse clientele.

• CRM Proficiency: Experience using CRM systems (e.g., Salesforce, HubSpot, or proprietary systems) for lead tracking, appointment management, and sales pipeline reporting.

• Technical Assessment: Ability to assess project requirements, take accurate measurements, and understand basic technical feasibility for home renovations.

• Professional Demeanor: A polished, professional appearance and conduct suitable for in-home client interactions.

• Self-Motivation & Discipline: A highly motivated, self-starter with strong organizational skills and the ability to manage a territory and schedule independently.

• Valid Driver's License & Reliable Transportation: Essential for daily travel to client appointments across assigned territories.

Preferred Skills:

• Interior Design Principles: Foundational knowledge of interior design, color theory, and space planning.

• Home Improvement Industry Knowledge: Familiarity with bathroom remodeling processes, materials, and common homeowner concerns.

• Custom Design Software: Experience with design visualization tools or software.

• Sales Performance Metrics: Understanding of key sales metrics and pipeline management.

• Conflict Resolution: Ability to effectively manage and resolve customer concerns or issues.

📝 Enhancement Note: The "ai_key_skills" and "ai_requirements_summary" were used to build out a more detailed and structured skills section. Emphasis is placed on consultative sales, technical assessment, and CRM, fitting the role's dual nature of design and sales execution. The experience level is inferred from the typical demands of such a role and the salary range.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Sales Case Studies: Examples of successful sales engagements, detailing the client's initial needs, the proposed solution, the sales process, and the final outcome (e.g., project completion, customer satisfaction).

• Design Presentation Samples: Visual examples of past design proposals or concepts, demonstrating creativity, understanding of client preferences, and ability to translate needs into tangible designs.

• CRM Workflow Examples: Documentation or descriptions of how you've used CRM systems to manage leads, track sales pipelines, and report on performance, showcasing efficiency and data management skills.

• Performance Metrics Documentation: Evidence of achieving sales targets, conversion rates, or other key performance indicators (KPIs) relevant to a consultative sales role.

Process Documentation:

• Sales Process Mapping: Ability to document and articulate your personal consultative sales process, from initial lead engagement to closing and follow-up.

• Needs Assessment Workflows: Examples of how you systematically gather and analyze client requirements and technical specifications.

• Design Proposal Generation: Understanding of the steps involved in creating comprehensive and persuasive design proposals, including material selection and cost estimation.

• CRM Data Integrity Protocols: Awareness of best practices for maintaining accurate and up-to-date information within a CRM system to support reporting and forecasting.

📝 Enhancement Note: Given this is a sales-oriented role with a design component, a traditional "operations portfolio" might not be strictly required. However, demonstrating a structured approach to sales, design presentation, and CRM management is critical. This section frames portfolio expectations in terms of sales process documentation, design samples, and CRM utilization, which are directly relevant to the role's success and provide evidence of process adherence and effectiveness.

💵 Compensation & Benefits

Salary Range:

• Estimated Annual Base Salary: $40,000 - $60,000 USD

• On-Target Earnings (OTE) Potential: $100,000+ USD Explanation of Estimate:

The provided salary of $100,000 is noted as a target earning potential, typical for commission-based sales roles in high-cost-of-living areas like New York City. This estimate assumes a base salary component plus significant commission earnings based on successful sales closures. Research indicates that in-home sales consultants in the New York metropolitan area, particularly in home improvement sectors, can achieve OTE of $100,000 or more, with top performers exceeding this significantly. The base salary range is a typical component for such roles to provide a stable income floor.

Benefits:

• Paid Professional Training: Comprehensive sales training program covering inspection, measuring, custom design, and closing processes.

• Commission Scales: Strong commission structure with potential for uncapped earnings based on sales performance.

• Performance-based Incentives: Additional bonuses or incentives for exceeding sales targets and achieving specific performance metrics.

• Product Line Backing: Access to a premium product line with the Good Housekeeping Seal and a lifetime warranty, enhancing sales credibility.

• Pre-Qualified Leads: Consistent flow of high-intent, pre-screened leads, reducing time spent on prospecting.

Working Hours:

• Full-Time (40 hours per week, typically)

• Schedule may involve evenings and weekends to accommodate client availability for in-home consultations. Flexibility is required to meet customer demand within the assigned territory.

📝 Enhancement Note: The provided salary figure of $100,000 was interpreted as the On-Target Earnings (OTE) for a commission-driven role, which is common in sales. A base salary range was estimated to provide a more complete compensation picture for a full-time position. Benefits are detailed based on the provided text, emphasizing training and incentive structures. Working hours are clarified to reflect the typical demands of an in-home sales role.

🎯 Team & Company Context

🏢 Company Culture

Industry: Home Improvement / Residential Remodeling / Building Materials

Company Size: 50-200 Employees (Estimated based on "Bath Planet of Metro NY is expanding!")

Founded: Bath Planet was founded in 2000, with Bath Planet of Metro NY operating as a regional franchise or division. This suggests a blend of established corporate backing and local market focus.

Team Structure:

• Sales Team: Primarily composed of In-Home Design Consultants operating within defined geographic territories.

• Support Staff: Likely includes appointment setters, marketing personnel, installation coordinators, and management.

• Reporting Structure: Consultants typically report to a Sales Manager or Regional Manager responsible for overseeing performance, training, and territory development.

• Cross-Functional Collaboration: Close collaboration with marketing (lead generation) and installation teams (project fulfillment) is essential for seamless customer experience.

Methodology:

• Data-Driven Lead Generation: Utilizes robust marketing programs to generate pre-qualified, high-intent leads.

• Consultative Sales Approach: Emphasizes building rapport, understanding customer needs, and presenting tailored solutions rather than aggressive tactics.

• Process Standardization: Follows established sales processes for consultations, design presentations, and closing, supported by CRM for tracking and management.

• Quality & Warranty Focus: Leverages product quality, efficiency of installation, and strong warranties (Good Housekeeping Seal, Lifetime Warranty) as key selling points.

Company Website: http://www.bathplanet.com/

📝 Enhancement Note: Company size and founding date were inferred to provide context. The team structure and methodology are described based on the nature of the role and the industry, highlighting the operational flow from lead generation to sale and the consultative approach.

📈 Career & Growth Analysis

Operations Career Level: GTM Sales Representative / Consultative Sales Specialist

This role represents an entry to mid-level position within a GTM (Go-To-Market) function, specifically focused on direct-to-consumer sales. It requires developing expertise in consultative selling, design presentation, and territory management within the home improvement sector.

Reporting Structure:

The In-Home Design Consultant typically reports to a Sales Manager or Regional Manager. This manager is responsible for team performance, coaching, and ensuring adherence to sales processes and company standards. Direct interaction with installation and customer service teams is also common to ensure project success post-sale.

Operations Impact:

This role directly impacts revenue generation by converting qualified leads into paying customers. The effectiveness of the consultant in assessing needs, presenting solutions, and closing deals directly influences the company's sales pipeline, revenue targets, and market share growth in the Queens and Brooklyn territories. Accurate CRM data entry also supports sales forecasting and operational planning.

Growth Opportunities:

• Senior Design Consultant/Sales Lead: Progress to a senior role with increased responsibility, potentially mentoring junior consultants or taking on more complex client projects.

• Sales Management: Opportunity to move into a Sales Manager or Regional Manager position, overseeing a team of consultants, setting targets, and driving regional sales strategy.

• Specialization: Develop expertise in specific product lines or customer segments, becoming a subject matter expert.

• Transfer to Other Territories: Potential to move to other high-growth territories or markets as the company expands.

• Product Development/Training: Potential to contribute to product training or development based on field insights.

📝 Enhancement Note: The role is framed within a GTM context, emphasizing its direct impact on revenue and sales operations. Growth opportunities are mapped out based on typical career progression paths in direct sales and consultative roles within the home improvement industry.

🌐 Work Environment

Office Type: Hybrid with significant field-based work. Consultants operate primarily from their homes, traveling to client appointments within their assigned territory. Regional office support is available for training, team meetings, and administrative tasks.

Office Location(s): While the role is territory-based in Queens and Brooklyn, there may be a regional office or support hub for administrative functions and team gatherings in the broader New York City area.

Workspace Context:

• Field-Centric: The primary workspace is the client's home, requiring adaptability and the ability to create a professional environment in various settings.

• Mobile Office: Consultants utilize reliable transportation as their mobile office, carrying necessary samples, presentation materials, and technology.

• Collaborative Hub: Access to a regional office or designated meeting spaces for team meetings, training sessions, and collaborative problem-solving with peers and management.

• Technology Enabled: Reliance on mobile devices and CRM platforms for scheduling, communication, design, and sales tracking.

Work Schedule:

• Full-time, typically 40 hours per week.

• Requires significant flexibility, including evenings and weekends, to accommodate homeowner availability for in-home consultations. This is characteristic of client-facing sales roles where meeting customer convenience is paramount.

📝 Enhancement Note: The work environment is described based on the "in-home" nature of the role, emphasizing field operations, mobile work, and the need for flexibility in scheduling to meet client demands.

📄 Application & Portfolio Review Process

Interview Process:

1. Initial Screening: A phone or video call with a recruiter or hiring manager to assess basic qualifications, communication skills, and cultural fit.

2. Skills Assessment/Role Play: Potential for a simulated in-home sales or design consultation scenario to evaluate consultative selling, rapport-building, and presentation skills. This might involve presenting a hypothetical design or handling common objections.

3. In-Person/Virtual Interview: A more in-depth interview focusing on sales experience, territory management, problem-solving abilities, deal-closing strategies, and alignment with company values. May involve meeting with a Sales Manager or Regional Director.

4. Field Observation (Optional but likely): A shadow session where the candidate accompanies an experienced consultant on appointments, or vice-versa, to observe real-world application of skills and territory navigation.

5. Background Check & Reference Checks: Standard procedure for final candidates.

Portfolio Review Tips:

• Quantify Achievements: For any sales case studies, clearly state the value of the deals closed, conversion rates achieved, or revenue generated. Use specific numbers and percentages.

• Showcase Design Process: If presenting design samples, explain your thought process: how you interpreted client needs, selected materials, and arrived at the final design. Highlight customization.

• CRM Proficiency Demonstration: Be prepared to discuss how you utilized CRM to manage your pipeline, track leads, and report on activities. If possible, use anonymized examples of your CRM workflow.

• Tailor to Bath Planet: Research Bath Planet's product lines, target market, and brand messaging. Frame your experience and portfolio examples to align with their specific offerings and value propositions (e.g., one-day remodels, Good Housekeeping Seal).

• Focus on Problem-Solving: Highlight instances where you identified a client's unique problem or need and how your solution (design and product) effectively addressed it.

Challenge Preparation:

• Sales Scenario Practice: Rehearse handling common objections (e.g., price, timing, aesthetics), presenting value propositions, and asking closing questions.

• Design Presentation Practice: Prepare to walk through a hypothetical bathroom design project from start to finish, explaining your choices and benefits.

• Territory Management Discussion: Be ready to discuss how you would approach managing a territory like Queens or Brooklyn, including planning your schedule and prioritizing appointments.

• Understanding of "One-Day Remodel": Be prepared to articulate the benefits and operational aspects of a quick installation process from a sales perspective.

📝 Enhancement Note: The interview process and portfolio review tips are tailored to a consultative sales role with a design component. Emphasis is placed on practical demonstrations of sales skills, design thinking, CRM usage, and alignment with the company's specific product and service offerings.

🛠 Tools & Technology Stack

Primary Tools:

• CRM Platform: Essential for lead management, appointment scheduling, pipeline tracking, sales forecasting, and activity logging. Specific platform (e.g., Salesforce, HubSpot, or a proprietary system) proficiency is key.

• Mobile Device: Smartphone or tablet for accessing CRM, communication, navigation, and potentially design/presentation apps.

• Measurement Tools: Tape measure, laser measure, potentially digital measuring devices for accurate site assessments.

• Presentation Software/Tools: For creating and delivering design proposals (e.g., PowerPoint, Keynote, specialized design software, or company-provided digital tools).

Analytics & Reporting:

• CRM Reporting Dashboards: Ability to interpret and utilize reports generated from the CRM regarding sales performance, pipeline health, and conversion rates.

• Sales Performance Metrics: Understanding of key metrics such as close rates, average deal size, lead conversion time, and customer acquisition cost (CAC).

CRM & Automation:

• Lead Nurturing Tools (within CRM): Understanding how to manage leads through different stages of the sales funnel.

• Scheduling Software: Integrated into CRM or standalone tools for efficient appointment booking.

• Communication Tools: Email, phone, possibly messaging apps for client and internal team communication.

📝 Enhancement Note: This section focuses on the technology essential for an in-home sales consultant. The CRM is paramount, followed by tools for measurement, presentation, and mobile access, reflecting the field-based nature of the role.

👥 Team Culture & Values

Operations Values:

• Customer-Centricity: Prioritizing homeowner needs and satisfaction throughout the design and sales process.

• Integrity & Transparency: Honesty in sales presentations, pricing, and project scope, building trust with clients.

• Excellence & Quality: Commitment to delivering high-quality design solutions and representing a premium product line backed by strong warranties.

• Efficiency & Timeliness: Valuing promptness in appointments, accurate measurements, and efficient closing processes, aligning with the "one-day remodel" promise.

• Drive & Ambition: A culture that rewards high performance, initiative, and a commitment to achieving sales targets.

Collaboration Style:

• Team-Oriented Sales: While the role is individual in the field, there's an expectation of collaboration with appointment setters, sales managers, and installation teams to ensure a smooth customer journey.

• Feedback Exchange: Openness to receiving coaching from sales managers and providing feedback on lead quality or product performance.

• Knowledge Sharing: Encouraging experienced consultants to share best practices and insights on effective sales techniques and design solutions.

• Results-Focused: A shared focus on achieving collective sales goals and contributing to the company's growth.

📝 Enhancement Note: Company values and collaboration style are inferred from the industry, the role's requirements, and the emphasis on customer satisfaction, quality, and sales performance.

⚡ Challenges & Growth Opportunities

Challenges:

• Navigating Urban Territories: Managing travel time and logistics within dense urban areas like Queens and Brooklyn, optimizing routes and appointment scheduling.

• High Competition: Operating in a competitive market for home improvement services requires strong differentiation and value proposition articulation.

• Managing Client Expectations: Effectively aligning homeowner expectations with the realities of design, budget, and installation timelines.

• Commission-Based Income Volatility: Adapting to potential fluctuations in income inherent in a commission-driven role.

• Technical Assessment Accuracy: Ensuring precise measurements and technical assessments to avoid costly errors or installation issues.

Learning & Development Opportunities:

• Advanced Sales Techniques: Continuous training on consultative selling, negotiation, and closing strategies.

• Product & Design Expertise: Deepening knowledge of Bath Planet's product offerings, materials, and design trends.

• CRM & Sales Technology: Mastering advanced features of the CRM and other sales enablement tools.

• Territory Management Skills: Developing strategies for optimizing territory coverage and lead conversion.

• Leadership Development: Pathways to sales management roles for high-performing individuals.

📝 Enhancement Note: Challenges are identified based on the specific geographic location (urban environment) and the nature of the role (in-home sales, commission-based). Growth opportunities are aligned with typical career progression in sales and the company's context.

💡 Interview Preparation

Strategy Questions:

• "Describe your process for conducting an in-home design consultation, from initial greeting to closing the sale." (Focus on rapport, needs assessment, solution presentation, and closing techniques.)

• "How do you handle objections related to price or contract terms during a sales presentation?" (Prepare specific examples of objection handling strategies.)

• "Walk me through a time you had to assess a complex technical requirement for a home improvement project. What was your approach?" (Highlight your technical assessment and problem-solving skills.)

• "How do you utilize CRM to manage your sales pipeline and ensure timely follow-up?" (Be ready to discuss your CRM workflow and data management practices.) Company & Culture Questions:

• "What interests you about Bath Planet and our approach to bathroom remodeling?" (Research their "one-day remodel," Good Housekeeping Seal, and warranty.)

• "How do you ensure you consistently meet or exceed sales targets in a commission-based role?" (Discuss your motivation, work ethic, and performance strategies.)

• "Describe a time you had to build rapport with a challenging client. What was the outcome?" (Focus on your interpersonal and communication skills.)

• "How do you stay organized and manage your time effectively when traveling between multiple appointments in a territory?" (Highlight your logistical planning and time management skills.) Portfolio Presentation Strategy:

• STAR Method: Structure your portfolio examples using the Situation, Task, Action, Result method for clarity and impact.

• Visual Aids: Use high-quality images for design examples. If you have screenshots of CRM reports (anonymized), they can be effective.

• Quantify Success: Emphasize measurable outcomes – revenue generated, sales targets met, conversion rates.

• Connect to Bath Planet: Clearly articulate how your skills and past successes align with Bath Planet's specific products, services, and market approach.

• Be Prepared to Role Play: Have a concise, compelling "pitch" ready that highlights your key selling points for a bathroom remodel.

📝 Enhancement Note: Interview questions and portfolio presentation strategies are designed for a consultative sales role, focusing on practical application of skills, problem-solving, and alignment with the company's specific business model and market positioning.

📌 Application Steps

To apply for this In-Home Design Consultant position:

• Submit your application through the provided link on Bath Planet's career portal.

• Resume Customization: Tailor your resume to highlight experience in in-home sales, home improvement, consultative selling, design consultation, and CRM management. Quantify achievements with sales figures and conversion rates.

• Portfolio Preparation: Gather examples of successful sales engagements, design proposals (if available), and any documentation illustrating your CRM usage and sales process. Focus on quantifiable results and client-centric solutions.

• Interview Practice: Prepare for role-playing scenarios, practice answering behavioral questions using the STAR method, and research Bath Planet's products, services, and market reputation to demonstrate genuine interest.

• Territory Familiarity: If possible, familiarize yourself with the Queens and Brooklyn areas to demonstrate an understanding of the territory you would be covering.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.