In-Home Design Consultant

📍 Job Overview

Job Title: In-Home Design Consultant

Company: Bath Planet

Location: Jamaica, NY (Queens / Brooklyn Territory)

Job Type: Full-Time

Category: Sales Operations & GTM (Field Sales)

Date Posted: 2026-06-24

Experience Level: 2-5 Years

Remote Status: On-site

🚀 Role Summary

• Drive revenue growth by conducting in-home design consultations and closing sales for bathroom remodeling projects within a defined territory.

• Leverage a consultative sales approach to understand homeowner needs, present tailored design solutions, and articulate the value proposition of Bath Planet's premium offerings.

• Manage a pipeline of pre-qualified, high-intent leads, ensuring efficient scheduling and accurate CRM data management for effective lead nurturing and sales forecasting.

• Represent a reputable brand known for quality, efficiency, and industry-leading warranties, contributing to market expansion in Queens and Brooklyn.

📝 Enhancement Note: While the job title is "In-Home Design Consultant," the core responsibilities and compensation structure (commission-based with performance incentives) strongly align with a field sales role within a GTM (Go-To-Market) strategy. The emphasis on lead conversion, sales closing, and territory management positions this as a crucial revenue-generating function, making it relevant to Sales Operations and GTM professionals who manage or support such roles.

📈 Primary Responsibilities

• Travel to scheduled appointments throughout assigned territories in Queens and Brooklyn to conduct in-home consultations.

• Assess technical project requirements, measure spaces accurately, and present customized bathroom remodeling design solutions that meet homeowner needs and preferences.

• Deliver professional, consultative sales presentations, building strong rapport and trust with potential clients.

• Effectively close sales on-site, ensuring all contract details are accurately captured and processed.

• Manage and update lead statuses meticulously within the company CRM platform to maintain an accurate sales pipeline.

• Collaborate with internal teams to ensure seamless project handover and customer satisfaction post-sale.

• Achieve and exceed monthly and quarterly sales targets through effective lead conversion and deal closure.

• Proactively identify opportunities for upselling and cross-selling related services or product enhancements.

📝 Enhancement Note: The core responsibilities are heavily focused on direct sales execution and client interaction within a defined territory. This implies a need for strong organizational skills, territory planning, and efficient time management, all critical components managed by Sales Operations to ensure field sales effectiveness.

🎓 Skills & Qualifications

Education: High School Diploma or equivalent required. Associate's or Bachelor's degree in a related field (e.g., Business, Design, Marketing) is a plus.

Experience: 2-5 years of experience in in-home sales, home improvement sales, or design consultations. Experience in related industries such as windows, siding, roofing, or kitchen remodeling is a significant advantage.

Required Skills:

• Proven track record in consultative selling and closing deals in a residential setting.

• Excellent communication, negotiation, and interpersonal skills with the ability to build rapport quickly.

• Strong presentation skills, capable of conveying design concepts and product benefits effectively.

• Disciplined self-starter with a professional demeanor and a results-oriented mindset.

• Ability to conduct technical assessments and measure project requirements accurately.

• Proficiency in managing sales activities and customer data within a CRM system.

• Valid driver's license and reliable transportation for daily travel across Long Island. Preferred Skills:

• Experience with specific design software or visualization tools for home improvement.

• Knowledge of bathroom remodeling best practices, materials, and installation processes.

• Familiarity with the specific market dynamics and customer preferences in Queens and Brooklyn.

• Ability to adapt sales strategies based on client feedback and market trends.

• Experience in lead qualification and pipeline management.

📝 Enhancement Note: The emphasis on "in-home sales," "home improvement," and "design consultations" directly points to a sales role. The mention of "CRM platform" and the need for accurate data management are key indicators for Sales Operations relevance, as these functions support and optimize the sales team's efforts.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Candidates are expected to demonstrate past success in driving sales results, ideally within home improvement or a related consultative sales environment.

• Evidence of effective lead management and client engagement strategies that led to successful deal closures.

• Examples of how technical assessments were conducted and translated into compelling design solutions.

• Documentation or case studies highlighting the ability to build rapport and overcome client objections to secure sales. Process Documentation:

• While not explicitly stated as a requirement for portfolio submission, successful candidates will need to demonstrate an understanding of the sales process from lead engagement to closing.

• This includes an ability to follow established company sales methodologies and integrate them with personal selling techniques.

• The capacity to accurately document sales activities and customer interactions within the provided CRM system is paramount.

📝 Enhancement Note: For a field sales role like this, a traditional "operations portfolio" might not be required. However, candidates are implicitly expected to showcase their sales process acumen, client management skills, and ability to utilize sales tools effectively. Sales Operations often develops and refines these processes and provides the tools.

💵 Compensation & Benefits

Salary Range: Estimated $100,000+ annually. This is based on the provided base salary of $100,000, which is typical for a commission-based role with high earning potential in the New York metropolitan area. Actual earnings will vary based on commission structure and performance.

Benefits:

• Paid Professional Training: Comprehensive sales training program designed to master inspection, measuring, custom design, and closing processes.

• Commission Scales: Strong commission structure that rewards performance and deal closure.

• Performance-based Incentives: Additional incentives are offered based on achieving and exceeding sales targets.

• Strong Brand Reputation: Work with a product line backed by the Good Housekeeping Seal and a lifetime warranty, enhancing sales credibility.

• Confirmed, High-Intent Leads: Benefit from a robust marketing program that provides pre-screened, motivated homeowner leads with scheduled appointments.

Working Hours: Full-Time (typically 40 hours per week, though field sales roles often require flexibility to accommodate client schedules, including evenings and weekends).

📝 Enhancement Note: The stated salary of $100,000 is likely a base or target, as the role emphasizes "Elite Earning Potential" through strong commission scales and incentives. This structure is common in field sales and is often managed and forecasted by Sales Operations. The benefits are geared towards enabling sales success and rewarding performance.

🎯 Team & Company Context

🏢 Company Culture

Industry: Home Improvement / Residential Remodeling. Bath Planet is a specialized provider focusing on efficient, one-day bathroom remodeling and tub-to-shower conversions.

Company Size: While not explicitly stated, Bath Planet operates as a franchise or network, suggesting a medium to large organization with regional operational teams.

Founded: Bath Planet has been in operation for a significant period, establishing itself as a trusted name in the industry, evidenced by its product line's Good Housekeeping Seal and lifetime warranty.

Team Structure:

• The In-Home Design Consultant operates as part of the local sales team, reporting to a Sales Manager or Regional Manager.

• This role involves significant autonomy in managing a territory but requires close collaboration with marketing (for lead generation) and operations/installation teams (for project fulfillment).

• Cross-functional collaboration is essential for ensuring smooth customer experiences from initial consultation to project completion. Methodology:

• The company employs a lead-driven sales methodology, relying on strong marketing efforts to generate pre-qualified leads.

• The sales process emphasizes a consultative approach, focusing on understanding customer needs and presenting tailored solutions.

• Data analysis is likely used to track lead sources, conversion rates, and sales performance, informing future marketing and sales strategies.

Company Website: http://www.bathplanet.com/

📝 Enhancement Note: The company culture likely values results, customer satisfaction, and a professional, consultative sales approach. For operations professionals, understanding how leads are generated and how sales performance impacts the broader business is key.

📈 Career & Growth Analysis

Operations Career Level: This role represents an entry to mid-level position within the GTM function, specifically in field sales. It is focused on direct revenue generation and client relationship management.

Reporting Structure: The In-Home Design Consultant typically reports to a Sales Manager or Team Lead who oversees a specific geographic territory or sales team. This manager is responsible for coaching, performance management, and sales strategy execution.

Operations Impact: This role has a direct and immediate impact on revenue generation. Successful sales conversions fuel company growth, influence product demand, and provide critical data for sales forecasting and operational planning.

Growth Opportunities:

• Sales Leadership: Progression to Senior Design Consultant, Sales Team Lead, or Sales Management roles, overseeing larger territories or teams.

• Specialization: Developing expertise in specific product lines or customer segments, becoming a subject matter expert.

• Training & Development: Opportunities to refine sales techniques, product knowledge, and potentially gain experience in sales coaching or operations support roles.

• Expansion into New Markets: Potential to be involved in launching or expanding services into new geographic areas.

📝 Enhancement Note: For operations professionals, understanding the career path of field sales representatives is crucial for designing effective support systems, compensation plans, and training programs that align with GTM objectives.

🌐 Work Environment

Office Type: This is primarily an on-site, field-based role requiring travel to client homes within the designated Queens and Brooklyn territories. While there might be a regional office for support, training, or administrative tasks, the main "work environment" is the customer's home.

Office Location(s): The territory covers Queens and Brooklyn, NY. A regional office may exist to provide support and resources.

Workspace Context:

• The primary workspace is the customer's home, requiring adaptability and professionalism in diverse environments.

• Access to company-provided sales materials, design samples, and CRM tools is essential for effective consultations.

• The role demands a high degree of independence and self-management while working remotely in the field.

Work Schedule: Full-time, typically 40 hours per week. However, client availability often dictates evening and weekend appointments, requiring flexibility in scheduling. Sales Operations may assist in optimizing appointment scheduling to balance efficiency and client needs.

📝 Enhancement Note: The field-based nature of this role means that Sales Operations plays a critical role in optimizing territory alignment, lead routing, and scheduling to maximize efficiency and minimize travel time for sales consultants.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A phone or video call with an HR representative or hiring manager to assess basic qualifications, communication skills, and cultural fit.

• In-Home Simulation: A potential role-playing exercise or presentation where candidates demonstrate their consultative sales approach and design presentation skills.

• Field Ride-Along (Optional): An opportunity to accompany an experienced consultant on actual appointments to observe the process and environment.

• Final Interview: Meeting with senior sales leadership to discuss performance expectations, compensation, and long-term career goals.

Portfolio Review Tips:

• While a formal portfolio may not be required, be prepared to discuss your sales experience with specific examples.

• Highlight instances where you successfully conducted needs assessments, presented solutions, and closed deals, especially in home improvement or similar sectors.

• Quantify your achievements whenever possible (e.g., "exceeded sales targets by 15%", "increased average deal size by 10%").

• Be ready to articulate your understanding of the sales process and how you utilize CRM tools.

• Prepare questions that demonstrate your understanding of the company's sales strategy and your potential contribution to its growth in the Queens and Brooklyn markets. Challenge Preparation:

• Be ready to discuss how you would approach a challenging sales scenario, such as a price-sensitive client or a complex design requirement.

• Practice articulating the unique selling propositions of Bath Planet's products (e.g., one-day installation, Good Housekeeping Seal, lifetime warranty).

• Prepare to explain how you manage your time and schedule appointments effectively when working in a territory.

📝 Enhancement Note: Sales Operations often designs and refines the interview process, including criteria for evaluating candidates' ability to adhere to sales processes and utilize CRM effectively.

🛠 Tools & Technology Stack

Primary Tools:

• CRM Platform: Essential for managing leads, tracking customer interactions, scheduling appointments, and reporting sales progress. Candidates must be comfortable learning and utilizing the company's specific CRM.

• Sales Presentation Software: Tools used to create and deliver compelling visual presentations of design options and product features.

• Measuring Tools: Professional-grade measuring devices for accurate in-home assessments.

• Product Sample Kits: Physical or digital samples of materials, colors, and finishes for client review.

Analytics & Reporting:

• While the consultant may not directly use advanced analytics tools, they will interact with sales reports generated from CRM data. Understanding key sales metrics (conversion rates, average deal size, sales cycle length) is beneficial. CRM & Automation:

• Proficiency in CRM systems is critical for this role. Familiarity with Salesforce, HubSpot, or similar sales CRM platforms is a strong indicator of adaptability.

• Understanding how CRM data feeds into broader sales operations and forecasting processes is advantageous.

📝 Enhancement Note: Sales Operations is directly responsible for selecting, implementing, and managing the CRM and other sales technology stack. This section highlights the tools the candidate will use, and indirectly, the skills Sales Ops looks for in field sales personnel.

👥 Team Culture & Values

Operations Values:

• Results-Oriented: A strong emphasis on achieving and exceeding sales targets through effective consultation and closing.

• Customer-Centric: Commitment to providing exceptional service and delivering high-quality remodeling solutions that satisfy homeowners.

• Integrity & Professionalism: Maintaining a high standard of conduct, honesty, and reliability in all client interactions and business dealings.

• Efficiency & Quality: Valuing the company's ability to deliver efficient one-day installations and durable, high-quality products backed by strong warranties.

• Collaboration: Working effectively with marketing for leads and operations/installation teams for project execution.

Collaboration Style:

• The role requires independent work in the field but necessitates strong communication and collaboration with internal support teams (sales management, marketing, customer service, installation).

• A proactive approach to sharing feedback on leads, customer needs, and market trends is crucial for continuous improvement of GTM strategies.

• Team members are encouraged to share best practices and support each other in achieving collective sales goals.

📝 Enhancement Note: Understanding the company's core values helps candidates align their approach and communication style, which is assessed during interviews. Sales Operations often helps to foster a culture that supports these values through process design and performance management.

⚡ Challenges & Growth Opportunities

Challenges:

• Territory Management: Effectively managing time and travel across a broad urban territory (Queens and Brooklyn) to maximize appointments and minimize downtime.

• Competitive Market: Navigating a highly competitive home improvement market in the NYC area, differentiating Bath Planet's offerings.

• Client Expectations: Meeting diverse homeowner expectations regarding design, budget, and project timelines.

• Closing Skills: Consistently converting high-intent leads into closed sales, requiring strong negotiation and persuasion skills.

• Adaptability: Staying updated on product offerings, design trends, and sales techniques.

Learning & Development Opportunities:

• Advanced Sales Training: Opportunities to hone consultative selling, negotiation, and closing techniques.

• Product & Design Expertise: Deepen knowledge of bathroom remodeling, materials, and design trends to become a trusted advisor.

• Sales Management Path: Potential to advance into leadership roles, coaching new consultants and managing sales teams.

• Cross-functional Exposure: Gaining insights into marketing strategies, installation processes, and customer service operations.

📝 Enhancement Note: Identifying these challenges helps Sales Operations develop support mechanisms, training, and performance metrics that address potential roadblocks for field sales teams.

💡 Interview Preparation

Strategy Questions:

• "How would you approach a homeowner who expresses concerns about the 'one-day installation' promise?" (Assess understanding of value proposition and objection handling.)

• "Describe your process for conducting an in-home needs assessment and translating it into a compelling design proposal." (Evaluate consultative selling methodology.)

• "How do you prioritize and manage your schedule when working with multiple appointments across different boroughs?" (Gauge territory management and time optimization skills.)

• "What metrics do you believe are most important for tracking success in an in-home sales role, and how do you track them?" (Assess understanding of performance measurement and CRM utilization.) Company & Culture Questions:

• "Why are you interested in Bath Planet specifically, and what do you know about our brand and product offerings?" (Assess research and genuine interest.)

• "How do you handle rejection or a lost sale, and what do you do to stay motivated?" (Evaluate resilience and drive.)

• "Describe a time you had to build rapport with a difficult client. How did you handle it?" (Assess interpersonal and relationship-building skills.) Portfolio Presentation Strategy:

• If asked for examples, focus on quantifiable achievements in previous sales roles.

• Use the STAR method (Situation, Task, Action, Result) to structure your responses to behavioral questions.

• Be prepared to discuss your experience with CRM systems and how you use them to manage your pipeline and improve efficiency.

• Articulate how your sales approach aligns with a consultative, design-focused methodology.

📝 Enhancement Note: These questions are designed to probe the candidate's sales acumen, problem-solving abilities, and fit with the company's sales culture, all areas that Sales Operations plays a role in defining and supporting.

📌 Application Steps

To apply for this In-Home Design Consultant position:

• Submit your application through the provided link on the Bath Planet careers portal.

• Resume Optimization: Tailor your resume to highlight relevant experience in in-home sales, home improvement, design consultation, and CRM usage. Quantify achievements with specific metrics whenever possible (e.g., sales quotas met/exceeded, deal sizes, lead conversion rates).

• Portfolio Preparation: While a formal portfolio may not be required, prepare to discuss specific examples of successful sales consultations, design presentations, and deal closures. Be ready to articulate your sales process and how you leverage tools like CRM.

• Company Research: Thoroughly research Bath Planet, its product offerings (one-day installations, Good Housekeeping Seal, lifetime warranty), and its target market in Queens and Brooklyn. Understand their brand positioning and competitive advantages.

• Interview Practice: Practice answering common sales interview questions, focusing on behavioral examples and demonstrating your consultative selling skills, problem-solving abilities, and understanding of the sales cycle. Prepare questions to ask the interviewer that show your engagement and strategic thinking.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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