In-Home Bath Design Consultant

📍 Job Overview

Job Title: In-Home Bath Design Consultant

Company: Bath Planet

Location: Kew Gardens, NY (Territory-based with regional office support)

Job Type: Full-Time

Category: Sales Operations / GTM Enablement (Field Sales)

Date Posted: 2026-06-24

Experience Level: Mid-Level (2-5 years)

Remote Status: On-site

🚀 Role Summary

• Drive revenue growth by conducting in-home design consultations and closing sales for bathroom remodeling projects within a designated territory.

• Leverage a consultative sales approach to understand homeowner needs, present tailored design solutions, and effectively manage the sales cycle from lead qualification to deal closure.

• Utilize company CRM for accurate lead management, status updates, and sales pipeline tracking to ensure operational efficiency.

• Collaborate with marketing and operations teams to optimize lead quality and conversion rates, contributing to overall Go-To-Market (GTM) strategy execution.

📝 Enhancement Note: While this role is primarily a sales function, its emphasis on managing a territory, utilizing CRM for operational efficiency, and contributing to a defined GTM strategy positions it within the broader scope of Revenue Operations and Sales Operations enablement. The role requires a blend of direct sales acumen and operational discipline.

📈 Primary Responsibilities

• Travel to scheduled appointments within the Queens and Brooklyn territories to conduct in-home design consultations.

• Assess technical project requirements, including measurements and site evaluations, to propose accurate and effective bathroom remodeling solutions.

• Deliver professional, consultative sales presentations, building rapport and trust with homeowners to clearly articulate the value proposition of Bath Planet's products and services.

• Effectively close sales on-site, ensuring all customer agreements are accurately completed and processed.

• Maintain meticulous lead status updates and manage sales pipeline activities within the company's CRM platform to ensure data integrity and support sales forecasting.

• Continuously develop product knowledge and sales techniques through provided training to enhance consultation effectiveness and closing rates.

• Adhere to sales process guidelines and company standards for customer engagement and service delivery.

📝 Enhancement Note: The responsibilities highlight a direct impact on revenue generation and require a structured approach to client engagement and data management, aligning with core GTM and Sales Operations functions.

🎓 Skills & Qualifications

Education: High School Diploma or equivalent required. Associate's or Bachelor's degree in Design, Business, or a related field is a plus.

Experience: Minimum of 2-5 years of experience in in-home sales, particularly within the home improvement, renovation, or design consultation sectors. Experience with windows, siding, roofing, or kitchen remodeling is highly advantageous.

Required Skills:

• Proven ability in consultative selling and rapport building with diverse clientele.

• Strong negotiation, communication, and interpersonal skills for effective client interaction.

• Demonstrated ability to manage a sales pipeline and close deals effectively on-site.

• Proficiency in using CRM platforms for lead management, data entry, and sales tracking.

• Professional demeanor, self-discipline, and a results-oriented mindset.

• Valid driver's license and reliable personal transportation for territory travel.

• Ability to conduct accurate project measurements and technical assessments. Preferred Skills:

• Experience with custom design programs and product visualization tools.

• Familiarity with the specific building codes and renovation trends in the Queens and Brooklyn markets.

• Knowledge of product warranties and quality certifications (e.g., Good Housekeeping Seal).

• Ability to interpret and present technical specifications for home improvement projects.

📝 Enhancement Note: The required skills emphasize client-facing sales abilities coupled with the operational necessity of CRM proficiency and territory management, typical for roles supporting GTM strategies.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio is not explicitly required, candidates should be prepared to discuss past successes in managing sales processes, exceeding targets, and handling client consultations.

• Examples of successful deal closures, consultative problem-solving scenarios, and effective use of CRM for sales management will be highly valued.

• Demonstrations of how you have analyzed customer needs to tailor solutions are crucial. Process Documentation:

• Candidates should be ready to discuss their understanding of sales process workflows, from lead initial contact through to post-sale follow-up.

• Experience in documenting sales activities, customer interactions, and project details within a CRM system is essential.

• An understanding of how personal sales performance metrics contribute to broader team and company sales operations goals is beneficial.

📝 Enhancement Note: This section infers the need for candidates to articulate their process-oriented approach to sales and their familiarity with CRM systems, which are core to sales operations.

💵 Compensation & Benefits

Salary Range: Estimated $100,000+ annually, based on a commission-heavy structure with performance-based incentives.

• Methodology: The provided salary figure of $100,000 is noted as a base potential, typical for commission-based sales roles in high-cost-of-living areas like New York City, especially for experienced in-home consultants. This figure is likely an on-target earnings (OTE) estimate, with actual income heavily influenced by sales performance. Regional salary benchmarks for similar in-home sales roles in the New York metropolitan area support this estimate.

Benefits:

• Paid Professional Training: Comprehensive sales training program covering inspection, measuring, design, and closing processes.

• Commission Scales: Strong commission structures designed to reward performance and drive higher earnings.

• Performance-based Incentives: Additional bonuses and incentives tied to achieving and exceeding sales targets.

• Product Backing: Opportunity to represent a product line with the Good Housekeeping Seal and a lifetime warranty, enhancing sales credibility.

• Pre-qualified Leads: Consistent flow of high-intent leads generated by robust marketing efforts, reducing prospecting time.

Working Hours: Full-time, with hours typically aligned to accommodate client availability, including evenings and weekends. Expect approximately 40 hours per week, with flexibility required for client appointments.

📝 Enhancement Note: The compensation structure is heavily performance-based, characteristic of many GTM roles focused on direct sales and revenue generation. The benefits emphasize enablement and earning potential, aligning with sales team motivations.

🎯 Team & Company Context

🏢 Company Culture

Industry: Home Improvement / Residential Remodeling

Company Size: Bath Planet is a growing company with a significant presence across multiple regions, likely employing over 200 individuals nationally, with dedicated teams for sales, marketing, operations, and installation.

Founded: Bath Planet was founded with a mission to provide efficient, high-quality bathroom remodeling solutions, emphasizing innovation and customer satisfaction.

Team Structure:

• The In-Home Bath Design Consultant will be part of a regional sales team, likely reporting to a Sales Manager or Regional Sales Director.

• This team will collaborate closely with the marketing department (for lead generation) and the operations/installation teams (for project fulfillment).

• Cross-functional collaboration is key to ensuring a seamless customer journey from initial consultation to project completion. Methodology:

• The company's approach centers on delivering a premium customer experience through high-quality products and efficient installation processes.

• Data-driven lead generation and sales forecasting are likely utilized to manage resources and optimize GTM strategies.

• Continuous improvement in sales techniques and product offerings is encouraged to maintain a competitive edge.

Company Website: http://www.bathplanet.com/

📝 Enhancement Note: The company culture appears focused on quality, efficiency, and customer satisfaction, with a strong emphasis on sales performance and product integrity. This aligns with a GTM strategy that prioritizes conversion and customer retention.

📈 Career & Growth Analysis

Operations Career Level: This role represents a mid-level field sales position. It is a direct contributor to revenue and requires independent territory management and client interaction. Success in this role can lead to senior sales positions or management opportunities within the sales organization.

Reporting Structure: Typically reports to a Sales Manager or Regional Sales Director, who oversees a team of consultants and is responsible for regional sales performance. The role involves significant autonomy in managing daily schedules and client interactions.

Operations Impact: The primary impact of this role is direct revenue generation through sales closures. By effectively converting leads into customers, the consultant directly contributes to the company's financial performance, market share expansion, and overall GTM success. Accurate CRM usage also supports sales operations by providing reliable data for forecasting and strategic planning.

Growth Opportunities:

• Senior Sales Consultant/Account Executive: Advancement to roles with larger territories, higher-value clients, or specialized product lines.

• Sales Management: Progression to Sales Team Lead, Sales Manager, or Regional Sales Director roles, involving team leadership and strategic oversight.

• Sales Trainer/Enablement: Opportunities to leverage expertise in training new sales consultants on effective sales methodologies and product knowledge.

• Specialization: Developing expertise in specific product lines or customer segments.

📝 Enhancement Note: The growth path clearly outlines opportunities within sales leadership and enablement, areas closely tied to sales operations and GTM strategy development.

🌐 Work Environment

Office Type: Primarily an on-site role, with consultants working remotely from their homes within their assigned territory. Regional office support is available for training, meetings, and administrative tasks.

Office Location(s): The primary territory covers Queens and Brooklyn, NY. A regional office may be located within or near these boroughs to provide operational support.

Workspace Context:

• The consultant's primary workspace is the customer's home, requiring professionalism and adaptability to various home environments.

• Access to company-provided sales tools, product samples, design software, and CRM systems is essential for effective performance.

• Regular interaction with sales management and occasional team meetings (potentially virtual or in-person) will occur.

Work Schedule: Full-time, requiring flexibility to accommodate client appointments. This often includes working evenings and weekends, as these are common times for homeowners to schedule consultations. The role demands efficient time management to balance travel, consultations, and administrative tasks.

📝 Enhancement Note: The on-site, territory-based nature of the role emphasizes the need for strong personal organization and time management, critical skills for field operations roles.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A phone or video call with an HR or recruitment specialist to assess basic qualifications and cultural fit.

• In-Person Interview: A meeting with the Sales Manager to discuss experience, sales methodology, and territory management approach. This stage may include a role-playing exercise or presentation of a sales scenario.

• Home Visit Simulation/Presentation: Candidates may be asked to conduct a mock in-home consultation or present a design solution based on a provided scenario, demonstrating their consultative selling and design presentation skills.

• Final Interview: Potentially with a senior sales leader or operations manager to confirm fit and discuss compensation details.

Portfolio Review Tips:

• While a formal portfolio isn't required, prepare to discuss specific examples of successful sales cycles, challenging client interactions you've overcome, and how you've used data (e.g., CRM reports) to inform your sales approach.

• Highlight instances where you've tailored solutions to meet individual client needs and achieved strong customer satisfaction ratings.

• Be ready to articulate your understanding of the sales process and how you contribute to the overall GTM operational efficiency. Challenge Preparation:

• Anticipate questions about your sales process, how you handle objections, your approach to measuring success, and your experience with CRM systems.

• Prepare to discuss your territory management strategy and how you prioritize leads and appointments.

• Be ready to demonstrate your understanding of consultative selling and your ability to build rapport and trust quickly.

📝 Enhancement Note: The interview process focuses heavily on practical sales skills, consultative approach, and operational discipline (CRM usage), reflecting the role's direct impact on revenue and GTM execution.

🛠 Tools & Technology Stack

Primary Tools:

• CRM Platform: Essential for lead management, appointment scheduling, customer data tracking, sales pipeline management, and reporting (e.g., Salesforce, HubSpot, or a proprietary system). Proficiency is a must.

• Design Software/Tools: May include CAD software, 3D visualization tools, or product configurators to help homeowners visualize their remodeled bathrooms.

• Measurement Tools: Precision measuring devices for accurate site assessments and project scoping.

Analytics & Reporting:

• CRM Reports & Dashboards: Used to track personal sales performance, conversion rates, pipeline value, and forecast future sales.

• Sales Performance Tracking: Tools that monitor key performance indicators (KPIs) such as appointments set, consultations completed, close rates, and average deal size.

CRM & Automation:

• Lead Management Systems: Integrated with marketing efforts to receive and qualify incoming leads.

• Scheduling Tools: To efficiently book and manage client appointments across the territory.

📝 Enhancement Note: Proficiency in CRM is paramount, underscoring the role's connection to sales operations and data-driven decision-making. Familiarity with design visualization tools further enhances the consultative aspect.

👥 Team Culture & Values

Operations Values:

• Customer-Centricity: A strong focus on understanding and meeting homeowner needs to deliver exceptional bathroom remodeling experiences.

• Integrity & Quality: Commitment to high-quality products (backed by Good Housekeeping Seal) and honest, transparent sales practices.

• Results-Driven: A performance-oriented culture that rewards success and encourages continuous improvement in sales outcomes.

• Efficiency & Professionalism: Emphasis on organized territory management, timely follow-ups, and a professional demeanor in all client interactions.

Collaboration Style:

• Cross-functional Partnership: Works closely with marketing for lead quality feedback and with operations/installation teams to ensure smooth project execution and customer satisfaction post-sale.

• Team Support & Knowledge Sharing: While largely independent in the field, consultants may engage in team meetings to share best practices, market insights, and challenges.

• Data-Driven Communication: Utilizes CRM data to report on performance and inform discussions with sales management.

📝 Enhancement Note: The values highlight a commitment to both the customer experience and operational excellence, crucial for successful GTM execution and brand reputation.

⚡ Challenges & Growth Opportunities

Challenges:

• Territory Management: Effectively covering a broad geographic area (Queens and Brooklyn) requires strong logistical planning and time management.

• Competitive Market: The New York metropolitan area is highly competitive, necessitating a strong value proposition and excellent sales skills.

• Client Expectations: Managing diverse client expectations and potential budget constraints in a high-cost market.

• Closing Ratios: Achieving high close rates in an in-home sales environment requires consistent skill and product knowledge.

Learning & Development Opportunities:

• Advanced Sales Training: Continuous improvement in consultative selling, negotiation, and closing techniques.

• Product Specialization: Deepening knowledge of Bath Planet's product lines, installation processes, and warranty details.

• CRM & Sales Technology: Opportunities to become proficient in advanced CRM features and sales enablement tools.

• Mentorship: Potential to learn from experienced sales managers and senior consultants within the organization.

📝 Enhancement Note: The challenges are typical for field sales roles, and the growth opportunities are geared towards deepening sales expertise and operational effectiveness.

💡 Interview Preparation

Strategy Questions:

• "Describe your approach to conducting an in-home design consultation. What are the key stages?" (Focus on rapport building, needs assessment, solution presentation, and closing.)

• "How do you manage your daily schedule and territory to maximize appointments and sales?" (Highlight time management, route planning, and CRM usage.)

• "Walk me through a challenging sale you've closed. What were the obstacles, and how did you overcome them?" (Demonstrate problem-solving, negotiation, and resilience.) Company & Culture Questions:

• "What do you know about Bath Planet and our product offerings?" (Research the company website, Good Housekeeping Seal, and warranty.)

• "How do you ensure a positive customer experience, especially during the design and sales process?" (Emphasize customer-centricity and professionalism.)

• "How do you see yourself contributing to our overall sales team's success and operational efficiency?" (Connect your role to revenue generation and CRM data integrity.) Portfolio Presentation Strategy:

• Be prepared to discuss specific past successes using the STAR method (Situation, Task, Action, Result).

• Quantify your achievements whenever possible (e.g., "increased close rate by 15%," "managed a territory generating $X in annual revenue").

• Articulate how your sales process and CRM discipline contribute to accurate forecasting and operational insights for management.

📝 Enhancement Note: These interview questions are designed to assess not only sales skills but also the candidate's understanding of operational processes, client management, and their ability to represent the company effectively in the field.

📌 Application Steps

To apply for this In-Home Bath Design Consultant position:

• Submit your application through the provided application link on Bath Planet's careers portal.

• Tailor your resume: Emphasize your experience in in-home sales, consultative selling, home improvement, and CRM usage. Quantify achievements with specific metrics related to sales performance and territory management.

• Prepare your talking points: Be ready to discuss your sales process, how you build rapport, handle objections, and close deals, drawing on specific examples from your experience.

• Research Bath Planet: Understand their product offerings, market position, and commitment to quality (Good Housekeeping Seal, warranty). This will help you articulate your fit and enthusiasm during interviews.

• Practice your presentation: If asked to simulate a consultation, prepare to demonstrate your consultative approach, design presentation skills, and ability to assess customer needs and technical requirements.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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