In-Home Bath Design Consultant

📍 Job Overview

Job Title: In-Home Bath Design Consultant

Company: Bath Planet

Location: Queens / Brooklyn, NY

Job Type: Full-Time

Category: Sales Operations / GTM (Go-To-Market)

Date Posted: 2026-06-24

Experience Level: Mid-Level (2-5 years)

Remote Status: On-site

🚀 Role Summary

• This role focuses on direct-to-consumer sales within a defined geographic territory, requiring a consultative approach to in-home design and project assessment.

• Success hinges on leveraging high-intent leads generated by robust marketing efforts and effectively closing sales on-site.

• The position demands strong interpersonal skills for building rapport with homeowners and a keen understanding of design solutions for bathroom remodeling.

• This is an individual contributor role with significant earning potential tied to performance and commission.

📝 Enhancement Note: While the title is "Design Consultant," the core responsibilities and emphasis on closing deals, handling leads, and commission-based earning potential strongly align this role with a Sales Consultant or Account Executive profile within a GTM operations framework. The "operations" aspect comes into play through lead management, CRM utilization, and territory management, which are critical components of sales operations and GTM strategy execution.

📈 Primary Responsibilities

• Conduct in-home design consultations, meticulously assessing homeowners' needs and project requirements for bathroom remodeling.

• Present tailored, high-quality design solutions, showcasing Bath Planet's product line, including tub-to-shower conversions and custom bathroom upgrades.

• Build immediate rapport and trust with prospective clients, delivering professional, consultative sales presentations that highlight product benefits, warranties, and ROI.

• Accurately measure spaces, assess technical feasibility, and provide detailed project proposals to homeowners.

• Effectively negotiate terms and close sales on-site, ensuring a seamless transition to the project fulfillment phase.

• Diligently manage lead statuses and sales pipeline activities within the company's CRM platform, maintaining data integrity and providing timely updates.

• Travel consistently to scheduled appointments within the assigned Queens and Brooklyn territories, requiring a valid driver's license and reliable transportation.

• Collaborate with the regional office for support on technical aspects, design complexities, and sales strategy refinement.

📝 Enhancement Note: The raw description mentions travel to "Nassau and Suffolk Counties" as well as "Queens & Brooklyn." For clarity and accuracy in the enhanced description, the primary territory is listed as Queens/Brooklyn, aligning with the initial role overview, while acknowledging the need for territory management and travel. The specific counties for travel should be confirmed with the hiring team.

🎓 Skills & Qualifications

Education:

• While no specific degree is mandated, a background in design, interior decorating, or a related field can be advantageous.

• High school diploma or equivalent is typically required. Experience:

• 2-5 years of experience in in-home sales, particularly within the home improvement, remodeling, or construction sectors (e.g., windows, siding, roofing, kitchen remodeling).

• Proven track record of success in consultative selling and closing deals in a B2C environment.

• Experience with managing a sales territory and navigating client appointments independently. Required Skills:

• In-Home Sales Expertise: Demonstrated ability to conduct effective sales presentations and close deals within a client's residence.

• Consultative Selling: Skill in understanding customer needs, providing solutions, and building rapport to guide purchasing decisions.

• Design Presentation: Ability to present design options clearly and persuasively, translating client needs into tangible bathroom solutions.

• Negotiation & Closing Skills: Proficiency in negotiating terms and confidently closing sales transactions on-site.

• CRM Proficiency: Experience using CRM systems (e.g., Salesforce, HubSpot, or proprietary systems) for lead tracking, pipeline management, and sales reporting.

• Rapport Building: Exceptional interpersonal skills to establish trust and connection with diverse clientele.

• Technical Assessment: Aptitude for assessing project requirements, including basic measuring and technical feasibility evaluation.

• Communication: Excellent verbal and written communication skills for client interactions and internal reporting.

• Professional Demeanor: A disciplined, self-starting attitude with a highly professional and polished presentation.

• Valid Driver's License & Reliable Transportation: Essential for territory-based, on-site client visits.

Preferred Skills:

• Home Improvement Industry Knowledge: Specific experience with bathroom remodeling, tub-to-shower conversions, or other home renovation services.

• Design Software Familiarity: Experience with basic design visualization tools or software.

• Project Management Basics: Understanding of project timelines and fulfillment processes.

• Time Management & Organization: Ability to efficiently manage a schedule of appointments across a defined territory.

📝 Enhancement Note: The "AI_experience_level" was mapped to "Mid-Level (2-5 years)" based on the preferred experience in related industries and the expectation of closing deals independently, which typically requires some established sales acumen.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Sales Performance Metrics: Documented history of exceeding sales quotas and key performance indicators (KPIs) related to conversion rates, average deal size, and sales cycle length.

• Case Studies: Examples of successful in-home sales consultations, detailing the client's needs, the proposed solution, the sales process, and the final outcome (e.g., successful remodel, client satisfaction).

• CRM Usage Examples: Demonstrations or descriptions of how CRM platforms were utilized to manage leads, track opportunities, forecast sales, and report on performance.

• Design Consultation Process: Evidence of a structured approach to conducting in-home consultations, including needs assessment, solution presentation, and proposal generation.

Process Documentation:

• Lead Qualification & Follow-up: Outline of how leads are qualified, prioritized, and managed to ensure timely follow-up and conversion.

• Sales Presentation Framework: Description of the standard sales presentation structure used, including key talking points, product demonstrations, and objection handling techniques.

• Closing & Handover Protocol: Documentation of the process for closing a sale, generating contracts, and effectively handing over project details to the installation or fulfillment team.

• Territory Management Strategy: Approach to planning daily routes, managing appointment schedules, and optimizing time spent within a designated sales territory.

📝 Enhancement Note: For a role heavily focused on generating revenue through direct sales, a portfolio demonstrating sales success, structured processes, and effective CRM utilization is crucial. This section infers typical expectations for sales roles that require a consultative approach and territory management.

💵 Compensation & Benefits

Salary Range: $100,000+ annually (Commission-based with strong earning potential)

• Base Salary: While the listing indicates a $100,000 value, this is likely an On-Target Earnings (OTE) or a highly competitive commission structure with a significant earning ceiling, rather than a fixed base salary. Typical commission-based sales roles in this sector may include a modest base salary or draw, supplemented heavily by commissions. The actual structure requires clarification.

• Commission Structure: Performance-based commissions with potential for additional incentives, designed to reward high achievers.

Benefits:

• Paid Professional Training: Comprehensive sales training program focused on inspection, measuring, custom design, and closing techniques.

• Confirmed, High-Intent Leads: Access to pre-qualified leads from a robust marketing program, minimizing cold outreach and maximizing appointment efficiency.

• Strong Brand Reputation: Representation of a product line backed by the Good Housekeeping Seal and a lifetime warranty, facilitating trust and sales conversion.

• Performance-based Incentives: Additional bonuses or rewards tied to achieving specific sales targets or performance metrics.

• Potential for Growth: Opportunities to advance within the sales organization or related departments.

Working Hours:

• Full-Time, typically requiring flexibility to accommodate client schedules, which may include evenings and weekends.

• The role is territory-based, involving significant travel to client appointments.

📝 Enhancement Note: The provided salary of $100,000 is interpreted as On-Target Earnings (OTE) for a commission-based role, which is standard for in-home sales consultants in high-cost-of-living areas like NYC. This estimation is based on industry benchmarks for similar roles in the home improvement sector in metropolitan areas, combined with the emphasis on "elite earning potential." The exact split between base salary and commission is not specified and would require direct inquiry. The working hours are inferred to be flexible due to the nature of in-home sales.

🎯 Team & Company Context

🏢 Company Culture

Industry: Home Improvement / Residential Construction / Retail (Direct-to-Consumer Sales)

Company Size: The specific size of Bath Planet isn't provided, but it operates as a franchise or regional division ("Bath Planet of Metro NY"), suggesting a structured operational framework with regional sales teams and potentially a national support system. For operations professionals, this implies a blend of localized market focus and adherence to established corporate standards.

Founded: Bath Planet as a brand has been established for a significant period, known for its specialized bathroom remodeling services. This longevity suggests a stable business model and established processes.

Team Structure:

• Sales Team: Likely organized by geographic territories (e.g., Queens, Brooklyn, Long Island) with sales consultants reporting to a Sales Manager or Regional Manager.

• Cross-functional Collaboration: The role requires collaboration with marketing (for lead generation), design support (for complex projects), installation teams (for project fulfillment), and potentially customer service.

• Reporting Hierarchy: Sales Consultants typically report to a direct sales leadership figure who oversees performance, training, and territory management.

Methodology:

• Lead Generation & Qualification: A data-driven approach to marketing that generates high-intent leads, which are then pre-qualified to ensure appointment quality.

• Consultative Sales Process: A structured methodology focused on understanding customer needs, presenting solutions, and closing deals, emphasizing relationship building and trust.

• Product Specialization: A focus on specific bathroom remodeling solutions (e.g., one-day remodels, tub-to-shower conversions) allowing for deep product expertise.

Company Website: http://www.bathplanet.com/

📝 Enhancement Note: The company description highlights "Bath Planet of Metro NY," indicating a regional focus. The operational environment is likely driven by sales targets and efficiency in lead conversion, common in franchise or regional sales operations. The "Good Housekeeping Seal" and "lifetime warranty" imply a strong emphasis on quality and customer satisfaction, influencing sales pitches and operational standards.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned at an individual contributor level within the GTM/Sales function, specifically focused on direct customer engagement and revenue generation. It's a critical front-line role for market penetration and sales volume.

Reporting Structure: Sales Consultants typically report to a Sales Manager or Territory Manager who provides guidance, performance coaching, and oversight of sales activities within their assigned region. This manager is key for understanding the broader sales operations strategy.

Operations Impact: The primary impact of this role on operations is direct revenue generation. Successful consultants contribute significantly to sales targets, which in turn informs production, inventory, marketing spend, and overall business growth projections. Effective CRM usage by these consultants is vital for sales operations' visibility into the pipeline and forecasting accuracy.

Growth Opportunities:

• Senior Sales Consultant/Account Executive: Progression to handling larger or more complex projects, or taking on a mentor role for new consultants.

• Sales Management: Transition into a Sales Manager or Team Lead role, overseeing a team of consultants, managing territory performance, and contributing to sales strategy.

• Specialized Roles: Potential to move into roles focused on sales training, sales operations support, or business development within the home improvement sector.

• Product Specialization: Deepening expertise in specific product lines or remodeling niches.

📝 Enhancement Note: The growth path for an In-Home Bath Design Consultant typically leads into sales leadership or specialized sales support roles. The emphasis on sales operations means that understanding pipeline management, CRM, and territory optimization is crucial for career advancement.

🌐 Work Environment

Office Type: This is predominantly an on-site role operating within customers' homes. While there might be a regional office for training, support, or occasional meetings, the primary "workspace" is the client's residence.

Office Location(s): The role covers the Queens and Brooklyn boroughs of New York City. A regional office may exist to provide administrative and logistical support, but the daily work involves travel throughout these urban areas.

Workspace Context:

• Client Homes: Requires adaptability to various home environments, professionalism, and respect for client property.

• Company Vehicle/Transportation: Reliable personal transportation is essential, and company-provided vehicles may be available for some roles.

• Digital Tools: Access to a laptop or tablet for CRM, design tools, and presentation software is standard.

• Sales Kits: Equipped with product samples, design guides, and measurement tools.

Work Schedule:

• Full-time, but highly variable depending on client availability.

• Expect to work evenings and weekends to accommodate homeowner schedules, which is typical for in-home sales roles focused on closing deals efficiently.

• The schedule is largely self-managed within the framework of pre-booked appointments.

📝 Enhancement Note: The "on-site" nature of this role means the work environment is dynamic, shifting from client homes to potentially a regional support office. Understanding how to operate professionally in a client's personal space is a key aspect of the work environment.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A phone or video call with a recruiter or hiring manager to assess basic qualifications, sales experience, and cultural fit.

• In-Home Sales Simulation/Role-Play: Candidates may be asked to perform a mock sales presentation, demonstrating their consultative selling and closing skills. This is a critical step for evaluating practical ability.

• Meet the Team/Manager Interview: A more in-depth discussion with the sales manager, focusing on sales methodology, territory management experience, and performance track record.

• Ride-Along (Potentially): In some cases, top candidates might shadow an experienced consultant or have a manager accompany them on a live appointment.

• Final Offer: Based on overall assessment of skills, experience, and performance in simulated scenarios.

Portfolio Review Tips:

• Quantify Achievements: For sales roles, numbers speak volumes. Highlight specific metrics like percentage of quota achieved, average deal size, conversion rates, and customer satisfaction scores.

• Showcase Sales Process: Clearly articulate your step-by-step approach to an in-home sales consultation, from initial greeting to closing the deal. Use a narrative structure that demonstrates your thought process.

• Highlight Problem-Solving: If you have examples of overcoming client objections or complex design challenges, present them as case studies.

• CRM Integration: Explain how you leveraged CRM tools to manage your pipeline, track interactions, and improve efficiency.

• Visual Aids: If possible, include visual examples of designs you've proposed or successful project outcomes (with client permission, of course).

Challenge Preparation:

• Product Knowledge: Be prepared to discuss the benefits of Bath Planet's specific products, including their warranties and the Good Housekeeping Seal. Understand common bathroom remodeling pain points.

• Objection Handling: Practice responding to common sales objections related to price, necessity, or decision-making timelines.

• Design Consultation Scenario: Be ready to walk through how you would approach a typical in-home consultation, from initial rapport-building to needs assessment and solution presentation.

📝 Enhancement Note: For a sales-focused role like this, the interview and portfolio review will heavily emphasize practical sales skills, demonstrated results, and the ability to execute a defined sales process. The "operations" aspect will be assessed through how efficiently and effectively the candidate uses tools like CRM and manages their territory.

🛠 Tools & Technology Stack

Primary Tools:

• CRM Platform: Essential for lead management, pipeline tracking, appointment scheduling, and sales reporting. Examples include Salesforce, HubSpot CRM, Pipedrive, or a proprietary system.

• Sales Presentation Software: Tools for creating and delivering compelling visual presentations of design options and product benefits.

• Measurement Tools: Digital or manual tools for accurate project measurements.

• Design Visualization Tools (Potential): Software that allows for mock-ups or 3D renderings of proposed bathroom designs.

Analytics & Reporting:

• CRM Dashboards: Used for tracking personal sales performance, pipeline health, and conversion rates.

• Sales Reports: Generation of weekly or monthly reports on activities, sales, and forecasts.

CRM & Automation:

• Lead Management Systems: Integrated within the CRM to track lead sources and qualification status.

• Appointment Scheduling Tools: Integrated within CRM or standalone tools to manage client meeting schedules.

📝 Enhancement Note: Proficiency with CRM is paramount for sales operations success, as it provides the data backbone for forecasting, performance analysis, and strategic decision-making. The ability to use these tools effectively is a key operational requirement.

👥 Team Culture & Values

Operations Values:

• Customer-Centricity: Prioritizing homeowner satisfaction through high-quality products and exceptional service throughout the sales and pre-installation process.

• Performance Driven: A strong emphasis on achieving and exceeding sales targets, with recognition and rewards for high performers.

• Integrity & Trust: Upholding the reputation of Bath Planet, particularly through transparent sales practices and honoring warranties (e.g., Good Housekeeping Seal).

• Efficiency & Optimization: Streamlining the sales process to maximize appointment effectiveness and closing rates, minimizing wasted time and effort.

• Continuous Improvement: A willingness to learn new sales techniques, product knowledge, and adapt to market demands.

Collaboration Style:

• Independent Work with Support: While consultants work independently in the field, they rely on support from sales management, marketing, and potentially design/installation teams.

• Data-Sharing: Consistent use of CRM ensures that sales data is shared across relevant operational departments for forecasting and planning.

• Feedback Loops: Opportunities to provide feedback on lead quality, marketing effectiveness, and product offerings to management.

📝 Enhancement Note: The culture for an in-home sales role is typically a blend of independent drive and reliance on structured operational support. The emphasis on values like integrity and customer-centricity is crucial given the direct interaction with homeowners.

⚡ Challenges & Growth Opportunities

Challenges:

• Navigating Dense Urban Environments: Managing travel and appointment scheduling efficiently within the busy streets of Queens and Brooklyn.

• Competitive Market: Differentiating Bath Planet's offerings against numerous other home improvement contractors and remodelers in the NYC area.

• High-Value Sales Cycle: Guiding homeowners through a significant purchasing decision for a major home improvement project.

• Managing Client Expectations: Ensuring homeowners have realistic expectations regarding timelines, costs, and outcomes.

• Commission-Based Income Variability: Potential for income fluctuations based on sales performance.

Learning & Development Opportunities:

• Advanced Sales Techniques: Training in negotiation, closing strategies, and consultative selling specific to the home improvement sector.

• Product & Design Expertise: Deepening knowledge of bathroom remodeling options, materials, and design trends.

• CRM & Sales Technology: Mastering the use of sales tools for efficiency and performance tracking.

• Territory Management: Developing skills in planning and optimizing routes and appointment schedules.

• Career Advancement: Potential pathways into sales leadership, management, or specialized roles within the company.

📝 Enhancement Note: The challenges in this role are typical of high-performing B2C sales positions in competitive urban markets. Growth opportunities are tied to mastering the sales process and demonstrating leadership potential.

💡 Interview Preparation

Strategy Questions:

• "Describe your process for conducting an in-home sales consultation from start to finish." (Focus on rapport, needs assessment, solution presentation, objection handling, and closing.)

• "How do you approach pricing objections or when a client feels the proposal is too high?" (Demonstrate value-selling and negotiation skills.)

• "Walk me through how you use a CRM to manage your sales pipeline and forecast your monthly earnings." (Highlight operational efficiency and data-driven approach.)

• "How would you handle a situation where a client is undecided or needs to consult with a spouse?" (Showcase persistence, follow-up strategies, and understanding of decision-making processes.) Company & Culture Questions:

• "What do you know about Bath Planet and our commitment to quality, such as the Good Housekeeping Seal?" (Demonstrate research and alignment with company values.)

• "How do you stay motivated when working independently in the field?" (Highlight self-discipline and drive.)

• "Describe a time you had to build trust quickly with a new client." (Showcase interpersonal and rapport-building skills.) Portfolio Presentation Strategy:

• Quantify Everything: For each case study, present clear metrics on sales achieved, conversion rates, and customer satisfaction.

• Tell a Story: Structure your portfolio pieces as narratives: the client's problem, your solution, the sales journey, and the successful outcome.

• Highlight Process: Explain how you achieved results, not just what you achieved. Detail your sales methodology and use of tools.

• Be Prepared to Role-Play: Have a concise, compelling "pitch" ready to demonstrate your core sales approach in a simulated in-home setting.

📝 Enhancement Note: Interview preparation for this role should focus on demonstrating a proven sales process, strong closing abilities, and an understanding of how to leverage operational tools (like CRM) to maximize performance.

📌 Application Steps

To apply for this In-Home Bath Design Consultant position:

• Submit your application through the provided link on Bath Planet's careers portal.

• Portfolio Preparation: Curate sales performance data, including your conversion rates, average deal size, and any awards or recognition for exceeding quotas. Prepare 1-2 concise case studies detailing successful in-home sales consultations, focusing on client needs, your proposed solutions, and the final outcome.

• Resume Optimization: Tailor your resume to highlight experience in in-home sales, consultative selling, home improvement, and CRM usage. Quantify achievements wherever possible (e.g., "Exceeded sales quota by 15% for Q3 2025").

• Interview Practice: Rehearse responses to common sales interview questions, focusing on your sales process, objection handling, and ability to build rapport. Be ready for a role-play scenario or to present a mock consultation.

• Company Research: Familiarize yourself with Bath Planet's products, services, warranties (especially the Good Housekeeping Seal), and their market presence in the NYC area. Understand their value proposition for homeowners.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.