In-Home bath Design Consultant

📍 Job Overview

Job Title: In-Home Bath Design Consultant

Company: Bath Planet

Location: Long Island City, NY (Territory-based with regional office support)

Job Type: Full-Time

Category: Sales Operations / GTM - Field Sales Consulting

Date Posted: June 24, 2026

Experience Level: Mid-level (2-5 years)

Remote Status: On-site

🚀 Role Summary

• Drive revenue growth by managing pre-qualified, high-intent leads for bathroom remodeling services within a defined territory.

• Conduct consultative in-home design presentations, assessing technical requirements and presenting tailored solutions to homeowners.

• Build strong rapport with clients, delivering a professional, consultative sales experience to close deals on-site.

• Accurately manage lead statuses and sales data within the company's CRM platform to support sales operations and forecasting.

• Collaborate with internal teams to ensure seamless project handover and client satisfaction post-sale.

📝 Enhancement Note: While the title is "In-Home Bath Design Consultant," the core responsibilities and the emphasis on closing deals, managing leads, and CRM usage place this role firmly within a Sales Operations/Go-To-Market (GTM) context, specifically a field sales or client-facing operations function. The role requires a blend of design acumen and direct sales execution, supported by operational processes.

📈 Primary Responsibilities

• Travel to scheduled in-home appointments within the Queens and Brooklyn territories to meet with pre-screened, high-intent homeowners.

• Perform detailed in-home consultations, including technical project assessments, precise measurements, and the presentation of customized bath and shower design solutions.

• Develop and deliver compelling, consultative sales presentations that highlight product benefits, warranty, and value proposition to drive on-site sales closures.

• Cultivate strong, trust-based relationships with potential clients by demonstrating expertise, active listening, and a professional, empathetic approach.

• Meticulously track and update lead statuses, appointment outcomes, and sales data in the company CRM system to ensure data integrity for sales operations and reporting.

• Collaborate effectively with the sales leadership and operations teams to ensure smooth transition of closed deals and client information for project execution.

• Continuously improve sales techniques and product knowledge through paid professional training and ongoing performance feedback.

• Represent the Bath Planet brand with professionalism, adhering to company standards for customer interaction and service delivery.

📝 Enhancement Note: The responsibilities are framed to emphasize the operational aspects of sales, such as CRM management and data integrity, alongside the direct sales and design consultation duties. This is crucial for attracting candidates with a strong operational mindset within a sales context.

🎓 Skills & Qualifications

Education: High school diploma or equivalent required. Associate's or Bachelor's degree in Interior Design, Business, Marketing, or a related field is a plus.

Experience: 2-5 years of experience in in-home sales, home improvement sales, design consulting, or related client-facing sales roles. Experience in window, siding, roofing, or kitchen remodeling sales is highly advantageous.

Required Skills:

• Proven ability to conduct consultative in-home sales presentations and close deals effectively.

• Strong communication, negotiation, and interpersonal skills with a focus on building client rapport.

• Excellent organizational skills and the ability to manage a territory with scheduled appointments.

• Proficiency in using CRM software for lead management, activity tracking, and sales data entry.

• A disciplined, self-starter mentality with a professional demeanor and a strong drive for results.

• Valid driver's license and reliable personal transportation for daily travel within the assigned territory. Preferred Skills:

• Direct experience in bath design or interior design, with a strong understanding of materials, layouts, and aesthetic principles.

• Familiarity with home improvement sales cycles and common client objections within the residential market.

• Experience with sales forecasting and pipeline management principles.

• Ability to interpret technical drawings or blueprints for project assessment.

📝 Enhancement Note: The skills section is enhanced to include operations-relevant keywords like "CRM software," "lead management," "sales data entry," "sales forecasting," and "pipeline management," which are critical for attracting candidates with an operations background or aptitude.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Documentation of successful sales cycles, demonstrating client engagement from initial consultation to deal closure.

• Examples of how you have tailored design solutions to meet specific client needs and technical constraints.

• Case studies showcasing your ability to overcome objections and achieve sales targets in a competitive market.

• Evidence of proficiency in using CRM systems for managing client interactions and sales data, with a focus on data accuracy and operational efficiency. Process Documentation:

• Workflow examples demonstrating how you manage pre-qualified leads from appointment scheduling to on-site presentation.

• Examples of how you assess technical project requirements and translate them into design proposals.

• Descriptions of your sales closing techniques and how you ensure accurate order submission and client agreement.

• Instances where you have provided feedback or insights to improve sales processes or CRM utilization.

📝 Enhancement Note: This section is tailored to highlight how a candidate's past work can be presented to showcase their understanding of sales processes, CRM, and client management from an operational perspective. It emphasizes showcasing efficiency and structured approaches.

💵 Compensation & Benefits

Salary Range: $100,000+ annually (Commission-based with strong earning potential).

• Base Commission Structure: Competitive commission rates on closed sales.

• Performance Incentives: Additional bonuses and incentives based on exceeding sales targets, volume, and potentially customer satisfaction metrics.

• Potential for High Earnings: The $100,000 figure represents a realistic target for well-performing consultants in this role and market, driven by commission. Top performers can significantly exceed this amount.

Benefits:

• Paid Professional Training: Comprehensive sales training program focused on inspection, measuring, custom design, and closing techniques.

• Confirmed, High-Intent Leads: Access to a steady stream of pre-qualified appointments, reducing time spent on lead generation and increasing sales focus.

• Strong Brand Reputation: Represent a product line backed by the Good Housekeeping Seal, offering a competitive advantage.

• Lifetime Warranty: Product offering with a strong lifetime warranty, enhancing client confidence and sales potential.

• Field Support: Regional office support for administrative and operational needs.

Working Hours: Full-time, typically involving daytime appointments, some evenings, and occasional weekends to accommodate client availability. Expected to manage a territory and schedule appointments efficiently, aiming for a structured work week but with inherent flexibility to meet client demand.

📝 Enhancement Note: The salary is presented as a commission-based target, reflecting industry standards for this type of sales role. The $100,000 figure is based on the provided ai_salary_value. Benefits are framed to highlight aspects that support sales operations and performance.

🎯 Team & Company Context

🏢 Company Culture

Industry: Home Improvement / Residential Remodeling / Building Materials. Bath Planet operates within a competitive but stable segment of the home services market, focusing on specialized bathroom renovations.

Company Size: Bath Planet of Metro NY likely operates as a significant regional division or franchise. While the overall Bath Planet network might be larger, this specific division likely employs a focused team for sales, design, and installation within its defined territories. The size implies a structured operational framework with dedicated support functions.

Founded: Bath Planet was founded with a focus on efficient, one-day bathroom remodeling. This history suggests a company built on process efficiency and customer-centric solutions, which would permeate its operational culture.

Team Structure:

• Sales & Design Team: Composed of In-Home Bath Design Consultants responsible for client engagement and sales within specific geographic territories.

• Operations & Support Staff: Likely includes roles for appointment setting, project management, installation coordination, and administrative support, ensuring smooth workflow from lead generation to project completion.

• Reporting: Consultants typically report to a Sales Manager or Regional Manager who oversees territory performance, provides coaching, and ensures adherence to operational standards.

Methodology:

• Lead Management: A structured process for qualifying and distributing inbound leads generated by robust marketing programs, ensuring consultants receive high-intent appointments.

• Consultative Sales Process: A defined methodology for conducting in-home consultations, including needs assessment, product presentation, design customization, and on-site closing.

• CRM Utilization: A standardized approach to using CRM for tracking all client interactions, sales progress, and performance metrics, critical for sales operations and business intelligence.

Company Website: http://www.bathplanet.com/

📝 Enhancement Note: The company context is elaborated to explain how the home improvement industry and the company's specific focus on efficient remodeling influence its operational culture and team structure, making it more relevant to operations professionals.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned as a Mid-Level Field Sales Consultant with significant autonomy and responsibility for revenue generation within a territory. It requires a blend of sales execution, design consultation, and operational data management.

Reporting Structure: The In-Home Bath Design Consultant reports directly to a Sales Manager or Regional Manager. This structure allows for focused coaching, performance management, and alignment with broader sales and operational strategies. The manager is responsible for ensuring adherence to sales processes and CRM discipline.

Operations Impact: The success of this role directly impacts the company's revenue stream and market share in Queens and Brooklyn. Accurate sales data, effective client consultations, and high closing rates are critical for sales forecasting, resource allocation (installation teams, materials), and overall business growth. The consultant's performance is a key operational metric.

Growth Opportunities:

• Senior Design Consultant/Sales Specialist: Potential to become a subject matter expert, mentor junior consultants, or focus on more complex or high-value projects.

• Sales Management: Opportunity to move into a Sales Manager or Team Lead role, overseeing a team of consultants, managing territory performance, and driving strategic sales initiatives.

• Operations/Sales Operations Roles: With demonstrated proficiency in CRM and process adherence, potential to transition into roles focused on sales operations, lead management, or sales analytics within the company.

• Product Development/Training: Opportunity to contribute insights from customer interactions to product development or to become involved in training new hires on sales and design processes.

📝 Enhancement Note: Growth opportunities are framed to include paths within both sales leadership and operational support roles, recognizing the operational aspects inherent in this sales position. This broadens its appeal to candidates with diverse career aspirations.

🌐 Work Environment

Office Type: The primary work environment is the client's home, requiring extensive travel within the assigned territory (Queens and Brooklyn). There is likely a regional office or support hub for administrative tasks, training, and occasional team meetings.

Office Location(s): While the role is territory-based, the "Long Island City, NY (Territory-based with regional office support)" designation suggests a central hub or office location within or near Long Island City that consultants may utilize for meetings, training, or administrative purposes. This location serves as a base for operations support.

Workspace Context:

• Mobile Office: The consultant's vehicle serves as a mobile office, carrying design samples, measurement tools, and potentially a tablet for CRM access and presentations.

• Client Homes: The primary workspace is the client's residence, requiring adaptability, professionalism, and the ability to create a comfortable consultation environment.

• Regional Support Hub: Access to a physical office space for administrative tasks, team collaboration, and formal training sessions, fostering a sense of connection to the broader operations team.

Work Schedule: Full-time with a flexible schedule to accommodate client appointments, which often occur during evenings and weekends. The role demands proactive scheduling and time management to ensure efficient territory coverage and to meet sales targets. While flexible, it requires consistent daily engagement and a commitment to meeting appointment quotas.

📝 Enhancement Note: The description emphasizes the mobile and client-facing nature of the work, while also acknowledging the support structure of a regional office, relevant for understanding the operational rhythm of the role.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A phone or video call with a recruiter or hiring manager to assess basic qualifications, sales aptitude, and cultural fit. Emphasis on communication skills and understanding of the consultative sales process.

• In-Depth Interview: A more comprehensive interview, potentially including a role-play scenario or presentation exercise, to evaluate sales skills, design knowledge, and CRM proficiency. Candidates may be asked to walk through a past sales success.

• Field Ride-Along (Optional): In some cases, a candidate might accompany an experienced consultant on appointments to observe and demonstrate their approach in a real-world setting.

• Final Interview: Meeting with Sales Management to discuss territory specifics, compensation structure, and final offer details.

Portfolio Review Tips:

• Quantify Achievements: For any case studies or examples, focus on measurable results. For instance, "Increased closing rate by X% in Q3" or "Managed an average of Y appointments per week."

• Demonstrate Process: Showcase how you manage leads, conduct consultations, and utilize CRM. Highlight your structured approach to client engagement and sales execution.

• Highlight Design Acumen: Include visual examples or descriptions of successful design projects, emphasizing problem-solving and client satisfaction.

• CRM Proficiency: Be prepared to discuss your experience with CRM systems, focusing on how you use them to manage your pipeline, track progress, and contribute to operational efficiency.

• Adaptability: Show how you adapt your approach based on client needs and different home environments.

Challenge Preparation:

• Mock Consultation: Be ready to present a hypothetical bath design consultation, demonstrating your ability to assess needs, propose solutions, and handle objections.

• CRM Scenario: Prepare to discuss how you would log a specific client interaction or update a lead status in a CRM.

• Sales Strategy Discussion: Be prepared to articulate your approach to territory management, lead follow-up, and closing sales.

📝 Enhancement Note: The interview and portfolio section is geared towards operations candidates by emphasizing CRM, process, quantifiable results, and structured approaches, which are key evaluation criteria in operations roles.

🛠 Tools & Technology Stack

Primary Tools:

• CRM Platform: The company utilizes a CRM system (likely Salesforce, HubSpot, or a specialized sales CRM) for lead management, appointment scheduling, activity tracking, pipeline management, and sales reporting. Proficiency in CRM is essential for operational efficiency.

• Design Software/Tools: While not explicitly stated, consultants may use design visualization tools, sample kits, or digital presentation software to showcase design options and product features.

• Measurement Tools: Standardized tools for accurate in-home measurements of bathroom spaces.

Analytics & Reporting:

• CRM Reporting Dashboards: Consultants will likely access reports within the CRM to track their personal performance against sales targets, conversion rates, and appointment metrics.

• Sales Performance Data: Data provided by management on territory performance, lead conversion trends, and overall market penetration.

CRM & Automation:

• Lead Management Systems: The CRM serves as the central hub for managing inbound leads from marketing campaigns, ensuring timely follow-up and assignment.

• Sales Process Automation: The CRM may automate certain tasks, such as follow-up reminders or lead routing, supporting operational workflows.

📝 Enhancement Note: This section focuses on the operational technology stack, highlighting CRM as the core tool and emphasizing its role in data management, process automation, and performance tracking, which are critical for operations professionals.

👥 Team Culture & Values

Operations Values:

• Customer-Centricity: A core value focused on delivering exceptional client experiences, from initial consultation to final installation, ensuring satisfaction and driving repeat business.

• Results-Driven: A strong emphasis on achieving and exceeding sales targets through disciplined execution of sales processes and effective territory management.

• Efficiency & Quality: Commitment to efficient one-day remodeling processes and high-quality craftsmanship, backed by strong product warranties.

• Teamwork & Collaboration: Fostering a collaborative environment where sales consultants, operations staff, and installation teams work together to ensure seamless project delivery.

• Continuous Improvement: Encouraging the adoption of best practices, feedback incorporation, and ongoing skill development within the sales and operations functions.

Collaboration Style:

• Cross-Functional Integration: Consultants are expected to collaborate closely with appointment setters, sales support, and project management teams to ensure smooth lead handoffs and project execution.

• Feedback Loop: Open communication channels for providing feedback on lead quality, marketing effectiveness, and operational challenges to drive improvements.

• Knowledge Sharing: Encouraging consultants to share successful strategies, design insights, and client management techniques to elevate the team's overall performance.

📝 Enhancement Note: The culture and values are framed to highlight how operational principles like efficiency, quality, and collaboration are integrated into the team's daily work and decision-making, aligning with operations-focused expectations.

⚡ Challenges & Growth Opportunities

Challenges:

• Territory Management: Effectively managing time and travel to cover the assigned Queens and Brooklyn territories, ensuring consistent client engagement and appointment density.

• Homeowner Expectations: Navigating diverse homeowner needs, budgets, and technical constraints in a competitive urban market.

• Sales Pressure: Meeting ambitious sales targets and commission-based income expectations requires consistent high performance and resilience.

• Adaptability: Adjusting sales and design approaches based on individual client preferences and the unique characteristics of each home environment.

Learning & Development Opportunities:

• Advanced Sales Techniques: Access to ongoing training to refine consultative selling, negotiation, and closing skills.

• Design & Product Expertise: Deepening knowledge of bathroom remodeling trends, materials, and the specific product lines offered by Bath Planet.

• CRM & Sales Operations Training: Opportunities to become more proficient in using CRM for advanced reporting, pipeline analysis, and contributing to sales operations improvements.

• Mentorship: Potential for guidance from experienced sales managers and senior consultants on best practices for client engagement and territory management.

📝 Enhancement Note: This section provides a realistic outlook on the challenges inherent in a field sales role while also highlighting learning opportunities that can contribute to both sales and operational skill development.

💡 Interview Preparation

Strategy Questions:

• "How would you approach a client who is hesitant about the one-day installation process?" (Tests objection handling and process explanation)

• "Describe your process for assessing the technical feasibility of a bathroom remodel in a client's home." (Tests technical consultation skills)

• "Walk me through how you would use a CRM to manage your daily appointments and track leads." (Tests CRM and operational process understanding)

• "How do you stay motivated and manage your time effectively when working independently in the field?" (Tests self-discipline and operational planning) Company & Culture Questions:

• "What do you know about Bath Planet and our commitment to quality and efficiency?" (Tests research and alignment with company values)

• "How do you align with a company that emphasizes both design consultation and direct sales closure?" (Tests understanding of the hybrid role)

• "Describe a time you had to collaborate with an internal team (e.g., installation, admin) to ensure a client's needs were met." (Tests collaboration and operational integration) Portfolio Presentation Strategy:

• Structure Your Success Stories: For each project or achievement, use the STAR method (Situation, Task, Action, Result) to clearly articulate your role and impact.

• Quantify Your Impact: Wherever possible, use numbers and data to demonstrate your achievements (e.g., "closed X% of consultations," "increased average sale value by Y%").

• Showcase Your Process: Be ready to explain your systematic approach to client engagement, from initial contact to closing the deal and managing information in the CRM.

• Highlight CRM Usage: Prepare to discuss specific ways you've leveraged CRM to manage your pipeline, track progress, and contribute to accurate sales reporting.

📝 Enhancement Note: Interview questions are designed to probe for operational awareness, process adherence, and a consultative sales mindset, crucial for evaluating candidates for this role. The portfolio strategy emphasizes data and process.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided link on bathplanet.applytojob.com.

• Tailor your resume: Highlight experience in in-home sales, design consultation, CRM usage, and any achievements in improving sales processes or client satisfaction. Use keywords such as "consultative sales," "lead management," "CRM," "revenue generation," and "home improvement."

• Prepare your portfolio: Gather examples of successful sales consultations, design proposals, and your experience managing client relationships and sales data. Be ready to discuss quantifiable results.

• Research Bath Planet: Familiarize yourself with their product offerings, warranty, the Good Housekeeping Seal, and their market position in the New York area. Understand their focus on "one-day remodeling" and its operational implications.

• Practice your pitch: Be ready to articulate your sales approach, design philosophy, and how you manage your territory and client interactions effectively. Practice explaining your CRM experience and its importance in sales operations.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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