In-Home Bath Design Consultant

📍 Job Overview

Job Title: In-Home Bath Design Consultant

Company: Bath Planet

Location: Sunnyside, NY (Territory-based with regional office support)

Job Type: FULL_TIME

Category: Sales Operations / GTM (Go-to-Market) - Field Sales

Date Posted: 2026-06-24

Experience Level: 2-5 Years (Mid-Level)

Remote Status: On-site

🚀 Role Summary

• Serve as a primary client-facing representative for Bath Planet's in-home design services, focusing on consultative sales within the Queens and Brooklyn territories.

• Manage a pipeline of pre-qualified, high-intent leads, conducting in-depth needs assessments and presenting tailored bathroom remodeling solutions.

• Drive revenue growth by closing deals on-site, leveraging a strong understanding of product offerings, design principles, and customer value propositions.

• Collaborate with internal teams to ensure seamless project handoffs and exceptional customer satisfaction post-sale, contributing to overall GTM strategy execution.

• Utilize CRM tools for lead management, opportunity tracking, and accurate sales forecasting to inform sales operations and strategic planning.

📝 Enhancement Note: While the raw job description focuses on a sales role, the emphasis on territory management, lead qualification, CRM utilization, and contributing to GTM strategy execution positions this as a hybrid sales and sales operations-aligned field role. The target salary of $100,000 suggests a performance-driven commission structure common in high-value sales, requiring strong operational discipline.

📈 Primary Responsibilities

• Conduct professional, in-home design consultations and needs assessments for prospective clients in assigned territories (Queens & Brooklyn).

• Develop and present customized bathroom remodeling designs and solutions, effectively communicating product benefits, features, and warranties.

• Utilize consultative selling techniques to build rapport, address client concerns, and overcome objections, ultimately closing sales agreements on-site.

• Accurately assess technical project requirements, including measurements and site evaluations, to ensure feasibility and accurate quoting.

• Manage and update lead statuses, sales opportunities, and customer interactions diligently within the company's Customer Relationship Management (CRM) platform.

• Collaborate with project management and installation teams to ensure a smooth transition from sales to fulfillment, contributing to customer satisfaction metrics.

• Meet and exceed established sales targets and performance incentives through effective pipeline management and closing strategies.

• Maintain a deep understanding of Bath Planet's product portfolio, including the Good Housekeeping Seal-backed offerings and lifetime warranties, to effectively position value.

• Continuously develop sales and design skills through company-provided training programs and self-directed learning to stay current with market trends.

📝 Enhancement Note: The original core responsibilities were slightly generalized. This enhancement specifies the consultative nature of the sales process, the importance of technical assessment, the use of CRM for sales operations, and the cross-functional collaboration required for successful GTM execution within a territory-based sales model.

🎓 Skills & Qualifications

Education:

• High school diploma or equivalent required.

• Bachelor's degree in Interior Design, Business, Marketing, or a related field is a plus, but not strictly required for candidates with demonstrated sales success. Experience:

• Minimum of 2-5 years of experience in in-home sales, preferably within the home improvement, remodeling, or design consultation sectors.

• Proven track record of successfully managing a sales territory and meeting or exceeding quotas.

• Experience with consultative selling methodologies and closing techniques. Required Skills:

• In-Home Sales Expertise: Demonstrated ability to conduct effective sales presentations and close deals in a client's home environment.

• Consultative Selling: Proficiency in understanding customer needs, building rapport, and offering tailored solutions.

• Product Knowledge Acquisition: Ability to quickly learn and articulate features, benefits, and warranties of complex product lines (e.g., bathroom remodeling solutions).

• CRM Proficiency: Experience using CRM systems (e.g., Salesforce, HubSpot, or proprietary systems) for lead tracking, pipeline management, and sales activity logging.

• Negotiation & Closing Skills: Strong ability to negotiate terms and confidently close sales on-site.

• Communication & Interpersonal Skills: Excellent verbal and written communication, active listening, and the ability to build trust with diverse clientele.

• Time Management & Organization: Ability to effectively manage a territory, schedule appointments, and prioritize tasks efficiently.

• Valid Driver's License & Reliable Transportation: Essential for daily travel to client appointments across assigned geographic areas.

Preferred Skills:

• Interior Design Acumen: Basic understanding of design principles, color theory, and space planning relevant to bathroom aesthetics.

• Home Improvement Industry Experience: Familiarity with specific renovation processes (e.g., plumbing, waterproofing, fixture installation) is a significant advantage.

• Sales Performance Metrics: Understanding of key sales KPIs (conversion rates, average deal size, sales cycle length) and how to influence them.

• Lead Management Systems: Experience with lead distribution and qualification processes within a sales operations framework.

📝 Enhancement Note: The original requirements were somewhat generic. This section details specific skills essential for an in-home sales consultant, including technical sales competencies, CRM usage for operational efficiency, and industry-specific knowledge that would be advantageous. The experience level is inferred from the salary range and typical career progression for such roles.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Sales Performance Track Record: Quantifiable achievements in previous sales roles, specifically highlighting revenue generated, deals closed, and quota attainment. This should include specific metrics and examples of success.

• Case Studies of Complex Sales: Examples of challenging sales scenarios navigated successfully, demonstrating problem-solving, objection handling, and effective client engagement strategies.

• Design Presentation Examples: Visual aids or descriptions of how you have presented design solutions to clients, showcasing your ability to translate client needs into compelling proposals.

• CRM Utilization Examples: Description of how you have leveraged CRM tools to manage leads, track opportunities, and improve sales process efficiency.

Process Documentation:

• Needs Assessment Framework: Outline of your systematic approach to understanding client requirements, identifying pain points, and uncovering opportunities during in-home consultations.

• Sales Presentation Methodology: A step-by-step explanation of your consultative sales presentation process, from initial rapport-building to closing the deal.

• Lead Qualification & Follow-up Process: Your strategy for qualifying leads, managing follow-up activities, and maintaining consistent engagement with prospects.

• Measurement & Performance Analysis: How you track your own sales performance, identify areas for improvement, and use data to refine your approach.

📝 Enhancement Note: For a role focused on closing deals and managing client interactions, a portfolio demonstrating sales process proficiency, client engagement skills, and data-driven self-management is crucial. This section outlines the types of evidence candidates should prepare to showcase their operational effectiveness in a sales context.

💵 Compensation & Benefits

Salary Range:

• Estimated Base Salary: $50,000 - $70,000 USD per year.

• Commission Potential: $50,000 - $100,000+ USD per year, based on performance.

• Total Target Compensation: $100,000 - $170,000+ USD per year.

Explanation for Estimate: The provided salary figure of $100,000 is interpreted as the target total compensation for a successful In-Home Bath Design Consultant in the competitive New York City metro area, a common practice for commission-based sales roles. This estimate is derived from industry benchmarks for similar field sales positions in high-cost-of-living urban markets, factoring in the specified experience level and the potential for high earnings. The breakdown suggests a base salary component to provide stability, supplemented by a substantial, performance-driven commission structure. Research sources include industry salary surveys for sales consultants in home improvement and specialized design fields within major metropolitan areas, such as those compiled by Glassdoor, Salary.com, and LinkedIn Salary.

Benefits:

• Comprehensive Health Insurance: Medical, dental, and vision coverage for employees and eligible dependents.

• Paid Professional Training: Extensive sales training program covering inspection, measuring, custom design, and closing techniques.

• Performance-Based Incentives: Strong commission structure with additional performance-based bonuses and potential for accelerators.

• Lifetime Product Warranty: Backed by the Good Housekeeping Seal, providing a strong selling point and customer assurance.

• Company-Provided Resources: Access to design software, marketing materials, and potential for company vehicle or mileage reimbursement.

• Retirement Savings Plan: Options for 401(k) or similar plans to support long-term financial planning.

Working Hours:

• Full-time position, typically requiring availability for appointments during evenings and weekends to accommodate client schedules.

• Estimated 40+ hours per week, with flexibility dependent on appointment volume and territory coverage needs.

📝 Enhancement Note: The $100,000 figure was likely a target total, not a base salary. This section provides a realistic breakdown based on industry norms for commission-based sales roles in high-cost areas like NYC, including a base range and significant commission potential. Benefits are inferred based on standard offerings for full-time roles in this sector.

🎯 Team & Company Context

🏢 Company Culture

Industry: Home Improvement & Remodeling (Bathroom Specialization)

Company Size: 50-200 Employees (Inferred from typical regional franchise/operations size)

Founded: Bath Planet is a national brand, with local operations established over time. The specific founding date of the Metro NY branch is not provided but implies a mature market presence.

Team Structure:

• Field Sales Team: A team of In-Home Bath Design Consultants operating within defined geographic territories (Queens, Brooklyn, Nassau, Suffolk).

• Sales Support: Likely includes appointment setters, sales managers, and administrative staff who support the field sales force.

• Operations & Fulfillment: Teams dedicated to project management, installation, and customer service, ensuring seamless project execution post-sale.

• Reporting: Consultants typically report to a Sales Manager or Regional Manager who oversees territory performance and provides coaching.

Methodology:

• Data-Driven Lead Generation: Robust marketing programs generate pre-qualified, high-intent leads, forming the operational backbone for the sales team.

• Consultative Sales Process: Emphasis on in-home, relationship-based selling rather than transactional sales, requiring strong interpersonal and design skills.

• Efficiency in Execution: Focus on "one-day" remodeling and streamlined processes to deliver value and minimize disruption for homeowners.

• Quality Assurance: Product quality backed by the Good Housekeeping Seal and lifetime warranties ensures a high standard is maintained throughout the customer journey.

Company Website: http://www.bathplanet.com/

📝 Enhancement Note: The company description is expanded to infer typical team structures, operational methodologies, and cultural aspects common in the home improvement sector, particularly for established brands like Bath Planet that rely on lead generation and field sales.

📈 Career & Growth Analysis

Operations Career Level: Mid-Level Sales Professional / Field Consultant

This role is positioned for an individual with established sales experience, capable of independent work within a defined territory. It requires a blend of sales acumen, client-facing consultative skills, and operational discipline to manage leads and close deals effectively. The focus is on direct revenue generation and customer acquisition.

Reporting Structure:

The In-Home Bath Design Consultant typically reports to a Sales Manager or General Manager who oversees sales performance for a specific region or set of territories. This manager provides coaching, performance feedback, and support for achieving sales targets. Collaboration will occur with internal appointment setters, design support, and post-sale project management teams.

Operations Impact:

This role is critical to the company's Go-to-Market (GTM) strategy by directly driving revenue through customer acquisition. The consultant's ability to convert leads into sales impacts overall company growth, market share in Queens and Brooklyn, and the success of marketing investments. Accurate CRM data entered by the consultant also informs sales operations, forecasting, and strategic planning for future marketing campaigns and territory expansion.

Growth Opportunities:

• Senior Design Consultant/Specialist: Transition to roles focusing on more complex projects, specialized design niches, or mentoring junior consultants.

• Sales Management: Progress into a Sales Manager or Team Lead role, overseeing a team of consultants, setting targets, and driving regional sales performance.

• Operations Management: Opportunities to move into roles within sales operations, lead management, or customer success, leveraging field experience to optimize broader business processes.

• Business Development: Potential to identify new market opportunities or strategic partnerships within the territory.

📝 Enhancement Note: This section translates the sales role into an operations and career context, highlighting the impact of individual performance on broader business operations and outlining potential career progression paths within a company that values GTM execution.

🌐 Work Environment

Office Type: Hybrid - Primarily Field-Based with Regional Office Support

While the role is "territory-based," consultants will likely utilize a regional office for training, team meetings, administrative tasks, and potentially to meet with clients if an in-home visit isn't feasible or preferred. The majority of work is conducted at the client's residence.

Office Location(s):

The job description mentions support from a "regional office," but specific locations for this support are not detailed. However, the territory focus is Queens and Brooklyn, NY. Candidates should expect to travel extensively within these boroughs and potentially adjacent areas.

Workspace Context:

• Field Environment: The primary workspace is the client's home, requiring adaptability, professionalism, and the ability to conduct business in diverse residential settings.

• Mobile Office: Consultants must be comfortable working from their vehicle, utilizing laptops or tablets for CRM access, design software, and communication.

• Collaborative Hub: The regional office serves as a hub for team collaboration, training sessions, and interaction with sales leadership and support staff.

• Technology Enabled: Access to company-provided sales tools, design software, and communication platforms is essential for daily operations.

Work Schedule:

A full-time commitment is expected, typically involving 40+ hours per week. Due to the nature of in-home sales, this often includes evenings and weekends to align with client availability. Flexibility is key to maximizing appointment opportunities and client engagement within the assigned territory.

📝 Enhancement Note: This section clarifies the "territory-based" nature of the role, emphasizing the field-heavy aspect while acknowledging the likely need for regional office interaction, common in distributed sales teams.

📄 Application & Portfolio Review Process

Interview Process:

1. Initial Screening: A brief phone or video call with a recruiter or hiring manager to assess basic qualifications, communication skills, and interest in the role.

2. In-Depth Interview: A more comprehensive interview, potentially with a Sales Manager, focusing on sales experience, consultative approach, and understanding of the home improvement market. This may include behavioral questions.

3. Sales Simulation/Role-Play: Candidates may be asked to conduct a mock in-home sales presentation or design consultation to demonstrate their skills in action.

4. Portfolio Review: Discussion of previous work, sales achievements, and case studies that highlight problem-solving and client engagement.

5. Final Interview/Onboarding: Potentially a meeting with a senior leader or HR to finalize terms and discuss onboarding procedures.

Portfolio Review Tips:

• Quantify Achievements: For each past role, provide specific metrics: revenue generated, deals closed, conversion rates, average deal size. Use numbers to demonstrate impact.

• Showcase Consultative Process: Detail your approach to understanding client needs, building rapport, and tailoring solutions. Use a story-telling format for case studies.

• Highlight Problem-Solving: Present examples of how you overcame objections, navigated difficult client situations, or adapted your approach to unique project requirements.

• Demonstrate Design Acumen: If applicable, showcase examples of designs you've created or how you've used design principles to influence client decisions.

• CRM Integration: Explain how you've used CRM tools to manage your pipeline, track progress, and contribute to sales operations efficiency.

• Professional Presentation: Ensure your portfolio is well-organized, visually appealing (if digital), and easy to navigate. Be prepared to walk the interviewer through key pieces.

Challenge Preparation:

• Mock Sales Presentation: Practice delivering a concise, compelling sales pitch for a bathroom remodel. Focus on understanding client needs, presenting solutions, and handling common objections.

• Design Consultation Role-Play: Prepare to ask insightful questions to uncover client needs, preferences, and budget constraints. Practice translating these into potential design concepts.

• Territory Strategy: Be ready to discuss how you would approach managing a territory like Queens or Brooklyn, including strategies for lead follow-up and appointment scheduling.

• Company Knowledge: Research Bath Planet's products, services, and market position. Understand what makes them unique (e.g., Good Housekeeping Seal, one-day installs).

📝 Enhancement Note: This section provides actionable advice for candidates, focusing on how to present their qualifications effectively for a field sales role that has operational components, emphasizing measurable results and process-oriented thinking.

🛠 Tools & Technology Stack

Primary Tools:

• Customer Relationship Management (CRM) System: Essential for managing leads, tracking sales activities, logging customer interactions, and forecasting sales. Examples include Salesforce, HubSpot, or a proprietary system like the one used by Bath Planet. Proficiency in data entry and pipeline management is key.

• Sales Presentation Software/Tools: Likely includes software for creating visual design proposals, product configurators, and potentially augmented reality (AR) tools for visualizing remodels.

• Measuring Tools: Standard professional tools for accurate on-site measurements and assessments.

• Mobile Device/Laptop: A reliable device for accessing CRM, design software, communication, and company resources while in the field.

Analytics & Reporting:

• CRM Reporting Dashboards: Ability to pull and interpret basic reports from the CRM to track personal performance metrics (e.g., appointments set, close rates, revenue).

• Sales Performance Metrics: Understanding of key performance indicators (KPIs) relevant to field sales, such as conversion rates, average deal size, and customer acquisition cost (CAC).

CRM & Automation:

• Lead Management Platforms: Familiarity with how leads are distributed, qualified, and assigned within a CRM or dedicated lead management system.

• Communication Tools: Proficiency with email, phone systems, and potentially internal communication platforms (e.g., Slack, Teams) for team collaboration.

📝 Enhancement Note: This section highlights the technology critical for a field sales consultant. The emphasis is on CRM and related tools that enable efficient sales operations, client management, and data tracking, which are crucial for a role with performance-based compensation and territory management.

👥 Team Culture & Values

Operations Values:

• Customer-Centricity: A strong focus on understanding and meeting homeowner needs, ensuring satisfaction throughout the design and sales process.

• Integrity & Trust: Building genuine relationships with clients and upholding the company's reputation through honest consultations and reliable service.

• Results-Oriented: A drive to achieve and exceed sales targets, contributing directly to the company's revenue and growth objectives.

• Efficiency & Professionalism: Commitment to streamlined processes, timely follow-ups, and maintaining a professional demeanor during all client interactions.

• Continuous Improvement: A willingness to learn new design trends, sales techniques, and product information to enhance performance.

Collaboration Style:

• Independent Field Work: Consultants primarily work autonomously within their assigned territories, managing their schedules and client interactions.

• Team Support Network: Regular interaction with sales managers for coaching, feedback, and strategic guidance. Collaboration with appointment setters and project management teams for seamless client experiences.

• Knowledge Sharing: Opportunities to share best practices, successful sales strategies, and design insights with fellow consultants during team meetings or training sessions.

• Feedback Loop: A culture that encourages feedback on lead quality, marketing effectiveness, and product offerings to continuously improve GTM operations.

📝 Enhancement Note: This section infers cultural values and collaboration styles typical of a sales-driven organization in the home improvement sector, emphasizing client focus, results orientation, and the blend of independent work with team support.

⚡ Challenges & Growth Opportunities

Challenges:

• High Sales Pressure: The commission-based structure inherently involves pressure to meet aggressive sales targets consistently.

• Territory Management: Effectively covering and maximizing opportunities within densely populated urban areas like Queens and Brooklyn requires excellent time management and logistical planning.

• Client Objections & Rejection: Navigating client concerns, budget limitations, and potential rejections is a common aspect of sales roles.

• Adapting to Diverse Client Needs: Each homeowner has unique requirements, preferences, and budgets, necessitating flexible and personalized consultation approaches.

• Market Competition: The home improvement and remodeling market is competitive; standing out requires strong product knowledge and superior sales skills.

Learning & Development Opportunities:

• Advanced Sales Training: Continuous opportunities to refine consultative selling, negotiation, and closing techniques.

• Product & Design Education: In-depth training on new product lines, design trends, and installation processes to enhance expertise.

• Sales Management Mentorship: Potential to be mentored by experienced sales leaders for career advancement into management roles.

• Operations Exposure: Gaining insights into lead generation, marketing strategies, and sales operations through interaction with management and support teams.

• Industry Certifications: Opportunities to pursue relevant certifications in design or sales, enhancing professional credibility.

📝 Enhancement Note: This section outlines potential challenges inherent in a high-performance sales role and connects them to growth opportunities, emphasizing how overcoming these challenges contributes to professional development and career advancement within operations and sales.

💡 Interview Preparation

Strategy Questions:

• "Describe your process for conducting an in-home sales consultation, from initial greeting to closing the deal." (Focus on your consultative approach, needs assessment, and objection handling.)

• "How do you manage your daily schedule and prioritize appointments when working within a specific sales territory?" (Highlight your organizational skills, time management, and territory planning.)

• "Walk me through a time you successfully closed a complex sale or overcame significant client objections. What was your strategy?" (Use the STAR method to detail a specific success story, emphasizing problem-solving and client engagement.)

• "How do you stay updated on design trends and product knowledge in the home improvement industry?" (Showcase your commitment to continuous learning and industry awareness.)

• "What are your strategies for building rapport and trust with potential clients quickly?" (Focus on active listening, empathy, and personalized communication.) Company & Culture Questions:

• "What do you know about Bath Planet and our product offerings?" (Demonstrate you've researched the company's USP, like the Good Housekeeping Seal and one-day installs.)

• "Why are you interested in an in-home sales role versus an office-based sales position?" (Explain your preference for client interaction, autonomy, and the consultative sales environment.)

• "How do you handle rejection or a lost sale?" (Show resilience, a focus on lessons learned, and a forward-looking attitude.)

• "Describe your ideal team environment and how you contribute to a positive sales culture." (Align your values with the company's focus on results, professionalism, and customer satisfaction.) Portfolio Presentation Strategy:

• Quantify Everything: For each achievement, provide specific numbers: revenue, deal size, close rate improvements, leads converted.

• Structure Your Case Studies: Use a clear narrative: Situation, Task, Action, Result (STAR method). Focus on your specific contributions.

• Highlight Process: Explain how you achieved results – your methodology for needs assessment, design presentation, and closing.

• Visuals are Key: If possible, include examples of designs you've presented or how you've used visual aids effectively.

• Demonstrate CRM Use: Be ready to explain how you leverage CRM for efficiency and data accuracy.

• Conciseness and Clarity: Be prepared to present your key achievements and portfolio highlights concisely within the interview timeframe.

📝 Enhancement Note: This section provides targeted interview preparation advice, focusing on questions relevant to a field sales consultant's responsibilities, operational skills (like territory management and CRM use), and how to present a portfolio that showcases quantifiable results and process expertise.

📌 Application Steps

To apply for this In-Home Bath Design Consultant position:

• Submit your application through the provided link on the Bath Planet careers portal.

• Resume Optimization: Tailor your resume to highlight quantifiable sales achievements, experience in in-home sales or home improvement, and proficiency with CRM systems. Use keywords like "consultative sales," "in-home consultation," "territory management," and "design presentation."

• Portfolio Preparation: Assemble a concise portfolio showcasing your top sales achievements, including specific revenue figures, deal closures, and successful client engagements. Prepare to discuss your sales process and any relevant design work.

• Interview Practice: Rehearse answers to common sales interview questions, focusing on behavioral examples and your consultative selling approach. Practice a mock sales presentation.

• Company Research: Thoroughly research Bath Planet, its product lines, the Good Housekeeping Seal, and its market position in the NYC area. Understand the company's unique selling propositions.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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