In-Home Bath Design Consultant

📍 Job Overview

Job Title: In-Home Bath Design Consultant

Company: Bath Planet

Location: Clinton Hill, NY

Job Type: Full-Time

Category: Sales Operations / GTM (Go-to-Market)

Date Posted: 2026-06-24

Experience Level: Mid-Level (2-5 years)

Remote Status: On-site

🚀 Role Summary

• Conduct in-home sales consultations for bathroom remodeling projects, leveraging design expertise and product knowledge to meet client needs and drive revenue.

• Manage a territory, handling pre-qualified, high-intent leads to foster strong client relationships and achieve sales targets within the competitive New York City market.

• Utilize a company CRM platform for accurate lead management, status updates, and sales forecasting, ensuring operational efficiency and data integrity.

• Collaborate with installation and operations teams to ensure seamless project handover and client satisfaction post-sale, contributing to overall GTM success.

• Master consultative selling techniques, product features, and closing processes through comprehensive, paid professional training to excel in a high-performance sales environment.

📝 Enhancement Note: This role, while titled "Consultant," functions as a direct sales role within a GTM framework. The focus is on closing deals rather than traditional consulting. The "operations" aspect relates to the sales process, CRM management, and territory planning, aligning with Sales Operations and GTM functions.

📈 Primary Responsibilities

• Travel to scheduled in-home appointments within assigned territories in Queens and Brooklyn to conduct detailed bath design consultations.

• Assess clients' technical project requirements, space constraints, and aesthetic preferences to present customized, value-driven bathroom remodeling solutions.

• Build immediate rapport and trust with homeowners by delivering professional, consultative sales presentations that highlight product benefits and company value proposition.

• Effectively close sales on-site by addressing client concerns, negotiating terms, and securing agreements, meeting or exceeding monthly sales quotas.

• Accurately record and manage all lead interactions, appointment outcomes, and sales statuses within the company's CRM platform to maintain data integrity and support reporting.

• Collaborate cross-functionally with the sales management team to refine sales strategies, share market insights, and contribute to territory growth initiatives.

• Participate actively in ongoing paid professional training sessions to master product knowledge, design software, inspection and measuring techniques, and advanced closing methodologies.

• Maintain a high level of professionalism and customer service throughout the entire sales cycle, from initial consultation to post-sale follow-up, ensuring a positive client experience.

📝 Enhancement Note: Responsibilities are heavily sales-focused, emphasizing client interaction, consultation, and closing. The operational elements include CRM usage and territory management, which are standard for sales roles supported by Sales Operations.

🎓 Skills & Qualifications

Education: High school diploma or equivalent required; Associate's or Bachelor's degree in Interior Design, Business, Marketing, or a related field is a plus.

Experience:

• Minimum of 2-5 years of experience in in-home sales, direct sales, or a client-facing consultative role.

• Proven track record in the home improvement, remodeling, or interior design sectors is highly preferred. Experience with windows, siding, roofing, or kitchen remodeling sales will be considered a significant asset. Required Skills:

• Consultative Sales Acumen: Ability to engage clients, understand their needs, and guide them toward informed purchasing decisions.

• In-Home Presentation Skills: Proven ability to conduct professional and persuasive presentations in a residential setting.

• Design Sensibility: A strong understanding of interior design principles, space planning, and aesthetic trends relevant to bathroom remodeling.

• CRM Proficiency: Experience using Customer Relationship Management (CRM) systems for lead tracking, sales pipeline management, and data entry.

• Negotiation & Closing: Demonstrated skill in negotiating terms and successfully closing sales deals.

• Communication & Interpersonal Skills: Excellent verbal and written communication, active listening, and rapport-building abilities.

Preferred Skills:

• Product Knowledge: Familiarity with bathroom fixtures, materials, conversion processes (e.g., tub-to-shower), and installation best practices.

• Territory Management: Experience managing a sales territory, optimizing routes, and prioritizing leads effectively.

• Technical Assessment: Ability to conduct basic on-site assessments of existing bathroom conditions and technical requirements.

• Sales Performance Metrics: Understanding of key sales metrics such as conversion rates, average deal size, and sales cycle length.

📝 Enhancement Note: The qualifications emphasize sales and client-facing skills, with a preference for home improvement experience. The "operations" aspect is implicit in CRM usage and territory management, aligning with Sales Operations' support functions.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Sales Presentation Examples: Showcase examples of in-home sales presentations, highlighting how you structure your pitch, address client objections, and present product/design solutions.

• Design Mock-ups/Renderings: If available, include examples of custom bath designs or renderings you have created or presented, demonstrating your design capabilities.

• CRM Data Management Sample: Briefly describe your approach to managing CRM data, emphasizing accuracy, efficiency, and how you use it to track progress and forecast sales.

• ROI Demonstration Cases: Prepare examples of how you articulate the return on investment (ROI) for home improvement projects to clients, focusing on value, longevity, and increased home equity.

Process Documentation:

• Sales Process Flow: Be prepared to describe your typical in-home sales process from initial lead engagement to closing, including key touchpoints and decision-making stages.

• Design Consultation Methodology: Outline your approach to conducting a design consultation, from initial needs assessment to final design proposal and quote presentation.

• Client Relationship Management: Detail your strategy for building and maintaining client relationships throughout the sales cycle and post-sale.

📝 Enhancement Note: For this role, a traditional "operations portfolio" is less relevant. The emphasis is on demonstrating sales process proficiency, client interaction skills, and design presentation capabilities through examples of past work and a clear understanding of sales methodologies.

💵 Compensation & Benefits

Salary Range: The provided salary of $100,000 is an annual figure, likely representing a target on-target earnings (OTE) for an experienced individual performing at a high level. Given the commission-based structure common in in-home sales, this figure is expected to be a combination of base commission and performance bonuses.

• Estimated OTE: $100,000+ annually.

• Commission Structure: Likely a tiered commission scale based on sales volume and deal value, with potential for performance-based incentives and bonuses.

• Base Component: May include a small base salary or draw against commission, though this is not explicitly stated.

Benefits:

• Paid Professional Training: Comprehensive sales and design training program.

• Confirmed, High-Intent Leads: Access to pre-qualified appointments, reducing prospecting time.

• Strong Brand Reputation: Representing a product line with Good Housekeeping Seal and lifetime warranty.

• Performance-Based Incentives: Additional bonuses and incentives tied to sales achievements.

• Lifetime Warranty: Product offering that enhances sales confidence and client trust.

Working Hours: Full-time position. While specific daily hours are not detailed, in-home sales often require flexibility to accommodate client schedules, which may include evenings and weekends. An estimated 40+ hours per week is typical for this type of role, including travel time.

📝 Enhancement Note: The salary is presented as a single figure, which is common for commission-heavy roles. It's crucial for candidates to understand the commission structure and OTE breakdown. The benefits focus on lead generation and training, which are key enablers for sales success in this model.

🎯 Team & Company Context

🏢 Company Culture

Industry: Home Improvement / Residential Remodeling / Building Materials. Bath Planet operates within a competitive market focused on providing efficient and high-quality bathroom renovation solutions.

Company Size: Bath Planet of Metro NY is expanding, suggesting a growth-oriented phase. While the exact size of the Metro NY branch isn't specified, the parent company likely has a significant operational footprint. This indicates a dynamic environment with opportunities for impact.

Founded: Bath Planet is a recognized brand in the home remodeling space, known for its product quality and installation efficiency. The founding date of the specific Metro NY branch is not provided, but the established nature of the brand suggests a stable yet evolving company structure.

Team Structure:

• Sales Team: The In-Home Bath Design Consultant will be part of the direct sales force, likely reporting to a Sales Manager or Regional Sales Director.

• Operations Support: This role will interact with operations teams for project scheduling, installation logistics, and potentially customer service follow-up.

• Marketing Collaboration: The role relies heavily on leads generated by the marketing department, implying a close, albeit indirect, working relationship.

Methodology:

• Lead Generation: Driven by robust marketing programs that supply pre-qualified, high-intent leads.

• Sales Process: A consultative, in-home selling model focused on design, problem-solving, and closing deals on the first visit.

• Installation Efficiency: Emphasis on "one-day" bathroom remodeling, highlighting operational efficiency in project execution.

Company Website: http://www.bathplanet.com/

📝 Enhancement Note: The company culture appears to be results-driven and focused on customer satisfaction through quality products and efficient service. The growth phase suggests an energetic and potentially fast-paced work environment.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned as a mid-level individual contributor within the sales organization. It requires a blend of sales expertise, design acumen, and client management skills. The focus is on executing the established sales process effectively within a defined territory.

Reporting Structure: The In-Home Bath Design Consultant will likely report to a Sales Manager or Regional Sales Director. This manager will oversee performance, provide coaching, and guide territory strategy.

Operations Impact: The primary impact of this role is direct revenue generation through closing sales. Success contributes to the company's growth targets, market share expansion in Queens and Brooklyn, and overall brand reputation. Effective territory management and client satisfaction also indirectly support operational efficiency by ensuring a smooth transition from sale to installation.

Growth Opportunities:

• Senior Sales Consultant/Team Lead: Potential to move into a senior role, mentoring new consultants, or leading a small sales team.

• Sales Management: Progression to Sales Manager or Regional Sales Director, overseeing larger territories or teams.

• Specialized Design Roles: With advanced experience, potential to move into a more specialized design or product development capacity if the company expands its offerings.

• Operations/Process Improvement: For individuals with a strong understanding of sales operations, potential to transition into a role focused on sales process optimization, CRM management, or sales enablement within the GTM function.

📝 Enhancement Note: Growth opportunities are primarily within the sales hierarchy. However, the operational aspects of CRM and process management offer a pathway into Sales Operations roles for those interested in that career track.

🌐 Work Environment

Office Type: This is an in-home sales role, meaning the primary "office" is the client's residence. There will likely be a regional office for support, training, and occasional team meetings, but daily work involves significant travel.

Office Location(s): The role is territory-based, covering Queens and Brooklyn, NY. Candidates will need to be able to travel efficiently within these boroughs. A regional office location for support is mentioned but not specified.

Workspace Context:

• Mobile Office: The consultant's vehicle will serve as a mobile office, carrying product samples, design materials, and necessary tools.

• Client Homes: The primary workspace is the client's home, requiring adaptability and professionalism in diverse residential settings.

• CRM Access: Reliable access to a CRM system (likely cloud-based) via laptop or tablet is essential for managing leads and recording sales activities.

• Collaborative Environment: While primarily independent, consultants will interact with sales managers, support staff, and potentially installation teams, fostering a sense of team dependency.

Work Schedule: Full-time, with flexibility required to accommodate client appointments, which often extend into evenings and weekends. This autonomous schedule allows for efficient route planning and personal time management.

📝 Enhancement Note: The work environment is highly autonomous and requires self-discipline, strong time management, and the ability to work independently in client homes. The "operations" of the role revolve around efficient travel and CRM utilization.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A phone or video call with an HR representative or Sales Recruiter to assess basic qualifications, experience, and cultural fit.

• In-Home Simulation/Role-Play: A practical assessment where candidates demonstrate their sales presentation and design consultation skills, possibly role-playing with an interviewer.

• Sales Manager Interview: A more in-depth discussion with the Sales Manager focusing on sales methodology, territory management experience, and GTM strategy understanding.

• Final Interview/Onboarding: Potentially a final interview with senior leadership or a meeting to discuss onboarding procedures and training schedules.

Portfolio Review Tips:

• Focus on Sales Impact: For this role, your "portfolio" should highlight quantifiable sales achievements (e.g., percentage of quota met, average deal size, conversion rates) rather than purely design work.

• Case Studies of Successful Consultations: Prepare 1-2 concise case studies detailing a challenging client situation, how you approached the design consultation, and the successful outcome (i.e., closed sale, satisfied client).

• Demonstrate Design Process: Briefly outline your process for assessing a client's needs, presenting design options, and explaining technical aspects of remodeling.

• Showcase CRM Discipline: Be ready to discuss how you use CRM tools to manage your pipeline, track follow-ups, and ensure data accuracy. You don't need to show the CRM itself, but describe your systematic approach.

Challenge Preparation:

• Sales Pitch Practice: Rehearse your opening pitch and key selling points for Bath Planet's services.

• Objection Handling: Prepare responses to common client objections regarding cost, timelines, or product features.

• Design Scenario: Be ready to walk through a hypothetical design consultation, including questions you'd ask and solutions you'd propose for a common bathroom remodeling scenario.

📝 Enhancement Note: The application process will heavily emphasize practical sales skills and the ability to demonstrate a consultative approach. Portfolio elements should be geared towards showcasing sales success and process, not just design aesthetics.

🛠 Tools & Technology Stack

Primary Tools:

• CRM Platform: A robust CRM system (e.g., Salesforce, HubSpot, or a proprietary system) is essential for lead management, pipeline tracking, appointment scheduling, and sales activity logging. Proficiency in using a CRM for sales operations is key.

• Sales Presentation Software: Tools for creating and delivering compelling sales presentations, potentially including visual aids, product catalogs, and design mock-ups.

• Measuring Tools: Standard professional measuring tapes and potentially digital measuring devices for accurate on-site assessments.

Analytics & Reporting:

• Sales Performance Dashboards: While not directly managed by the consultant, they will likely interact with reports or dashboards showing individual sales performance metrics (e.g., conversion rates, revenue generated).

• Lead Tracking Systems: Understanding how leads are tracked and assigned within the system is crucial for operational efficiency.

CRM & Automation:

• Lead Assignment Rules: Understanding how leads are automatically assigned to consultants based on territory or other criteria.

• Automated Follow-up Reminders: CRM features that prompt follow-ups with leads or clients.

• Integration Knowledge (Basic): Awareness of how CRM might integrate with other business systems (e.g., project management, accounting) for a seamless workflow.

📝 Enhancement Note: The technology stack is centered around sales enablement tools, with a strong emphasis on CRM. The operations aspect here is the efficient use of these tools to manage the sales process and contribute to accurate business intelligence.

👥 Team Culture & Values

Operations Values:

• Customer-Centricity: A strong focus on understanding and meeting homeowner needs through personalized design and quality service.

• Results Orientation: A drive to achieve and exceed sales targets, contributing directly to business growth.

• Integrity & Professionalism: Maintaining a high standard of conduct and transparency in all client interactions and business dealings.

• Efficiency: Commitment to streamlined processes, from lead qualification to installation, ensuring a positive client experience and operational effectiveness.

• Collaboration: Working effectively with sales management, support staff, and installation teams to deliver on promises.

Collaboration Style:

• Independent Execution with Support: Consultants operate largely independently within their territories but are expected to collaborate with sales management for guidance and support.

• Cross-Functional Communication: Essential for handing off finalized sales to installation teams, ensuring all project details are accurately communicated.

• Data-Driven Feedback: Contributions to improving sales processes or product offerings based on insights gathered from client interactions and CRM data.

📝 Enhancement Note: The culture values high performance in sales, coupled with strong ethical conduct and a commitment to customer satisfaction. The operational aspect is embedded in the expectation of efficient processes and data-informed interactions.

⚡ Challenges & Growth Opportunities

Challenges:

• High-Pressure Sales Environment: The role involves direct sales with significant targets, requiring resilience and strong performance under pressure.

• Territory Management Complexity: Navigating busy urban environments (Queens, Brooklyn) for appointments requires excellent time management and logistical planning.

• Client Negotiation: Effectively managing client expectations and negotiating sales agreements in a competitive market.

• Product & Design Expertise: Continuously staying updated on product lines, design trends, and installation capabilities to provide expert advice.

Learning & Development Opportunities:

• Advanced Sales Techniques: Training on closing strategies, negotiation tactics, and consultative selling.

• Design Software Proficiency: Learning to use specialized design tools for creating client visualizations.

• Product Knowledge Expansion: Deep dives into Bath Planet's product catalog, installation processes, and warranty details.

• Territory Growth Strategies: Learning how to maximize lead conversion and client acquisition within a specific geographic area.

📝 Enhancement Note: This role presents challenges common to direct sales, with a specific focus on the home improvement sector. Growth opportunities are geared towards enhancing sales performance and potentially moving into leadership within the sales organization.

💡 Interview Preparation

Strategy Questions:

• "Describe your approach to conducting an in-home sales consultation for a major home renovation project like a bathroom remodel." (Focus on needs assessment, solution presentation, and closing)

• "How do you handle objections related to price or project timeline when selling high-value services?" (Demonstrate negotiation and value articulation)

• "Walk me through how you would use a CRM to manage your daily schedule and track leads to ensure you meet your sales targets." (Highlight organizational skills and CRM discipline) Company & Culture Questions:

• "What interests you about Bath Planet and our approach to bathroom remodeling?" (Show research on the company, its products, and its market position)

• "How do you build rapport and trust with clients, especially in their homes?" (Emphasize interpersonal skills and professional demeanor)

• "Describe a time you had to adapt your sales strategy based on a client's specific needs or feedback." (Illustrate flexibility and client-centricity) Portfolio Presentation Strategy:

• Quantify Achievements: Begin with your strongest sales metrics: annual earnings, conversion rates, successful deal closures.

• Case Study Focus: Present 1-2 detailed case studies of successful consultations. For each, outline:

  • Client's initial problem/need.
  • Your consultative approach and design solutions.
  • How you addressed objections or challenges.
  • The final outcome (signed contract, client satisfaction).

• Process Clarity: Briefly explain your typical sales process and how you use tools like CRM to manage it effectively.

• Design Visuals (If applicable): If you have examples of designs or renderings, present them concisely, explaining the rationale behind the design choices.

📝 Enhancement Note: Interview preparation should focus on demonstrating a strong sales aptitude, consultative selling skills, and an understanding of how to manage client relationships and sales processes effectively.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided link on Bath Planet's careers portal.

• Resume Optimization: Tailor your resume to highlight quantifiable sales achievements, experience in home improvement or in-home sales, and proficiency with CRM systems. Use keywords such as "in-home sales," "design consultation," "home remodeling," "client relationship management," and "sales closing."

• Portfolio Preparation: Curate examples of successful sales consultations, focusing on how you identified client needs, presented solutions, and closed deals. Be ready to discuss your sales process and how you leverage CRM for efficiency.

• Interview Practice: Rehearse responses to common sales interview questions, including scenario-based questions about handling objections and managing client interactions. Practice articulating your value proposition and understanding of the consultative sales process.

• Company Research: Familiarize yourself with Bath Planet's products, services, warranty offerings, and market position. Understand the value proposition of "one-day" bathroom remodeling and the significance of the Good Housekeeping Seal.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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