In-Home Bath Design Consultant

📍 Job Overview

Job Title: In-Home Bath Design Consultant

Company: Bath Planet

Location: Bedford Stuyvesant, NY

Job Type: Full-Time

Category: Sales Operations / GTM Enablement (Consultative Sales)

Date Posted: 2026-06-24

Experience Level: Mid-Level (2-5 years)

Remote Status: On-site

🚀 Role Summary

• Spearheads consultative sales initiatives within a defined territory, focusing on in-home bath design and remodeling solutions.

• Manages a pipeline of high-intent, pre-qualified leads generated through robust marketing efforts.

• Conducts detailed in-home consultations, assessing homeowner needs and technical project requirements to present tailored design solutions.

• Drives revenue growth by closing sales on-site and accurately managing lead statuses within the company's CRM platform.

• Contributes to the expansion of Bath Planet's market presence in Queens and Brooklyn by delivering exceptional customer experiences and driving sales performance.

📝 Enhancement Note: While the title is "In-Home Bath Design Consultant," the core function aligns with a consultative sales role within a home improvement sector. This role requires strong sales acumen, design sensibility, and the ability to manage a territory and client interactions, fitting within a broader GTM (Go-To-Market) strategy that emphasizes direct consumer engagement and sales conversion. The mention of CRM management and lead handling suggests a need for operational efficiency in sales processes.

📈 Primary Responsibilities

• Travel to scheduled appointments within the assigned territory (Queens and Brooklyn) to conduct in-home design consultations.

• Assess project requirements, including technical specifications, measurements, and homeowner preferences for bathroom remodeling.

• Present custom design solutions, product options, and pricing information in a clear, persuasive, and consultative manner.

• Build strong rapport and trust with potential clients, effectively addressing concerns and showcasing the value proposition of Bath Planet's offerings.

• Close sales on-site by effectively utilizing negotiation and closing techniques, and accurately documenting sales agreements.

• Meticulously manage lead statuses, appointment details, and sales activities within the company's CRM platform to ensure data integrity and pipeline visibility.

• Collaborate with internal teams, such as scheduling and project management, to ensure a seamless customer experience from consultation to project completion.

• Stay updated on product knowledge, industry trends, and competitive offerings to maintain a competitive edge in consultations.

• Achieve and exceed individual sales targets and performance metrics as established by the sales leadership.

📝 Enhancement Note: The responsibilities emphasize a direct sales engagement model with a consultative approach. The CRM management aspect highlights the need for operational discipline in tracking sales activities and managing lead flow, which is crucial for sales operations and GTM strategy. The territory-based nature of the role also implies a need for effective time management and logistical planning, areas often supported by sales operations.

🎓 Skills & Qualifications

Education: High school diploma or equivalent required. Associate's or Bachelor's degree in a related field (e.g., Interior Design, Business, Marketing) is a plus.

Experience:

• 2-5 years of experience in in-home sales, direct sales, or consultative selling roles within the home improvement, remodeling, or construction industries.

• Proven track record of meeting or exceeding sales quotas and performance targets.

• Experience in design consultation, interior design, or a related field is highly preferred. Required Skills:

• Consultative Selling: Ability to engage clients, understand their needs, and present solutions that align with their requirements and budget.

• In-Home Sales Expertise: Proficiency in conducting professional sales presentations and consultations within a client's residence.

• Design Acumen: A strong sense of aesthetic and the ability to translate homeowner preferences into practical, appealing design solutions for bathrooms.

• Rapport Building: Excellent interpersonal skills to establish trust and build strong relationships with diverse clientele.

• Negotiation & Closing: Skillful negotiation tactics and effective closing techniques to secure sales agreements.

• CRM Proficiency: Experience using CRM platforms (e.g., Salesforce, HubSpot, or similar) for lead management, activity tracking, and sales pipeline visualization.

• Technical Assessment: Ability to conduct basic site assessments, take accurate measurements, and understand technical project requirements.

• Communication Skills: Superior verbal and written communication skills for clear and persuasive client interactions.

• Time Management & Organization: Proven ability to manage a territory, schedule appointments efficiently, and maintain organized records.

• Valid Driver's License & Reliable Transportation: Essential for daily travel to client appointments across Long Island.

Preferred Skills:

• Experience specifically in bathroom remodeling, kitchen remodeling, windows, siding, or roofing sales.

• Familiarity with custom design software or visualization tools.

• Knowledge of building codes or renovation regulations relevant to residential projects.

• Experience with performance-based incentive structures and commission sales.

📝 Enhancement Note: The emphasis on "in-home sales" and "design consultations" within the home improvement sector points towards a need for candidates with practical sales experience, not just theoretical knowledge. The CRM requirement is a key operational skill, essential for sales pipeline management and reporting. The preferred skills highlight a need for specialized industry knowledge, which enhances operational efficiency in providing accurate solutions.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Sales Case Studies: Documented examples of successful sales engagements, highlighting the client's initial needs, the proposed solution, and the achieved outcome (e.g., project completion, client satisfaction).

• Design Proposals: Examples of customized design proposals presented to clients, showcasing creativity, technical feasibility, and clear pricing structures.

• CRM Data Management: Evidence of organized and accurate lead and client data management within a CRM system, demonstrating proficiency in tracking sales activities, pipeline stages, and follow-up actions.

• Performance Metrics: Documentation illustrating personal sales performance against targets, including conversion rates, average deal size, and revenue generated over specific periods.

Process Documentation:

• Consultative Sales Workflow: A clear outline of the in-home sales process, from initial lead qualification and appointment setting to needs assessment, design presentation, objection handling, and closing.

• Measurement and Assessment Procedures: Detailed steps for conducting accurate on-site measurements and technical assessments to ensure precise project planning and execution.

• CRM Integration & Usage: Documentation demonstrating how CRM is utilized to manage the sales cycle, track customer interactions, forecast sales, and generate reports on sales performance and pipeline health.

• Client Onboarding Process: A description of the handover process from sales consultation to project initiation, ensuring all necessary client information and project details are communicated effectively.

📝 Enhancement Note: For a sales-focused role like this, a portfolio should demonstrate not just sales success but also the process behind it. This includes how leads are managed, how consultations are structured, and how CRM is leveraged for efficiency and reporting – all key components of sales operations. The ability to document these processes is vital for understanding operational best practices.

💵 Compensation & Benefits

Salary Range:

The provided salary of $100,000 is likely an on-target earnings (OTE) figure, reflecting a commission-heavy compensation structure common in in-home sales roles.

• Base Salary: Likely a modest base, potentially in the range of $40,000 - $60,000 annually, depending on commission structures.

• Commission: A significant portion of the OTE, earned on closed sales, with potential for tiered commission rates that increase with sales volume.

• Performance-based Incentives: Additional bonuses or incentives tied to specific sales achievements, lead conversion rates, or customer satisfaction scores.

Estimated OTE: $100,000+ annually, with potential for higher earnings based on exceptional performance.

Benefits:

• Paid Professional Training: Comprehensive sales training program covering product knowledge, inspection, measuring techniques, custom design, and closing processes.

• Confirmed, High-Intent Leads: Access to pre-screened, local leads who have actively requested a consultation, significantly reducing prospecting time and increasing conversion potential.

• Strong Commission Scales: Generous commission structure designed to reward high performers.

• Performance-based Incentives: Additional financial rewards for exceeding specific sales targets and achieving key performance indicators (KPIs).

• Lifetime Warranty: The backing of a strong product warranty, enhancing sales credibility and customer confidence.

• Good Housekeeping Seal: Association with a reputable consumer trust mark, adding significant value to sales presentations.

Working Hours:

This is a full-time, on-site role. While a standard 40-hour work week is typical, flexibility may be required to accommodate client appointment schedules, which can often extend into evenings and weekends. Effective territory management and scheduling will be key to balancing workload and personal time.

📝 Enhancement Note: The $100,000 figure is presented as a single value, which for sales roles, especially in-home sales, typically represents On-Target Earnings (OTE). This structure implies a base salary plus commission. Researching typical commission structures in the home improvement sales sector in NYC would provide a more nuanced understanding of how this OTE is achieved. Benefits listed are heavily focused on sales enablement and earning potential.

🎯 Team & Company Context

🏢 Company Culture

Industry: Home Improvement & Remodeling (specifically Bathroom Remodeling).

Company Size: Bath Planet is part of a larger network, with Bath Planet of Metro NY likely operating as a significant regional franchise. The company size can be inferred as medium to large within its specific market, employing sales consultants, installation teams, and support staff.

Founded: Bath Planet was founded in 2001, indicating established market presence and operational experience. Bath Planet of Metro NY operates within this established framework.

Team Structure:

• Sales Consultants: The primary team members responsible for client interactions and closing deals, operating largely independently within their territories.

• Sales Management: Oversees the sales team, provides coaching, sets targets, and reviews performance.

• Marketing Team: Generates the high-intent leads that are distributed to sales consultants.

• Operations/Scheduling Team: Manages appointment setting and coordinates with installation crews.

• Installation Teams: Perform the actual remodeling work, requiring clear communication and handover from sales.

Methodology:

• Lead Generation & Qualification: A robust marketing program identifies and pre-qualifies homeowners interested in bath remodeling, ensuring consultants engage with high-intent leads.

• Consultative Sales Approach: Focus on understanding client needs and offering tailored solutions rather than high-pressure tactics.

• One-Day Remodeling: Emphasis on efficient, high-quality installations that minimize disruption for homeowners.

• Quality Assurance: Commitment to product quality, backed by the Good Housekeeping Seal and a lifetime warranty, reinforcing trust and brand reputation.

Company Website: http://www.bathplanet.com/

📝 Enhancement Note: The company culture in a direct-to-consumer home improvement sales environment often balances individual autonomy with team performance metrics. The emphasis on "one-day remodeling" and strong warranties suggests a focus on operational efficiency and customer satisfaction, which sales roles must uphold. The "Good Housekeeping Seal" indicates a commitment to quality and transparency, influencing sales messaging.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned as a key individual contributor within the sales function, specifically focused on direct-to-consumer, in-home sales. It represents a mid-level sales position requiring specialized skills in design consultation and closing.

Reporting Structure: Sales Consultants typically report to a Sales Manager or Regional Sales Director. They operate with a degree of autonomy in managing their schedules and client interactions within their assigned territories.

Operations Impact: The primary impact of this role on operations is through direct revenue generation. Successful sales consultants contribute significantly to the company's sales pipeline, project backlog, and overall profitability. Their accurate lead management and sales data also feed into operational planning for scheduling, installations, and inventory.

Growth Opportunities:

• Senior Sales Consultant / Master Consultant: Opportunity to become a top performer, potentially mentoring junior consultants or taking on more complex sales challenges.

• Sales Management: Progression into roles such as Sales Team Lead, Sales Manager, or Regional Sales Director, overseeing a team of consultants and contributing to sales strategy.

• Specialization: Development of expertise in specific product lines or customer segments, potentially leading to specialized sales roles.

• Business Development: Potential to transition into roles focused on expanding market reach or developing new sales channels, if the company diversifies its offerings.

📝 Enhancement Note: For a role focused on consultative sales and GTM execution, career growth often involves moving up the sales ladder or into sales management. The "operations impact" is direct revenue generation, which is then processed by other operational functions. Understanding this flow is key for candidates.

🌐 Work Environment

Office Type: This is an on-site, field-based role. While there may be a regional office for support, training, or team meetings, the primary work environment is the homes of prospective clients.

Office Location(s): The role covers Bedford Stuyvesant, Brooklyn, NY, and extends to Queens, NY. This implies a territory-based approach, requiring consultants to travel extensively within these boroughs. A regional office likely exists for administrative support and potential training sessions.

Workspace Context:

• Client Homes: The primary workspace, requiring professionalism, adaptability to different home environments, and the ability to set up presentation materials effectively.

• Vehicle: A reliable personal vehicle is essential for daily travel between appointments, serving as a mobile office for carrying samples and presentation materials.

• Regional Office (Potential): May serve as a hub for team meetings, administrative tasks, CRM access, and access to support staff.

Work Schedule: Full-time employment. While standard business hours are a baseline, the nature of in-home sales often necessitates working evenings and weekends to accommodate client availability. This requires strong personal time management and scheduling skills to balance productivity with work-life integration.

📝 Enhancement Note: The "on-site" nature of this role is critical. It means the consultant is the company's representative in the client's home, demanding a high level of professionalism and resourcefulness. The vehicle is essentially a mobile extension of the workspace, crucial for operational efficiency in managing samples and setting up for consultations.

📄 Application & Portfolio Review Process

Interview Process:

1. Initial Screening: A phone or video call with a recruiter or hiring manager to assess basic qualifications, experience, and cultural fit.

2. In-Depth Interview: A more comprehensive interview, potentially involving the Sales Manager, to delve into sales experience, consultative selling techniques, and understanding of the home improvement market. This may include behavioral questions and scenario-based questions.

3. Design/Sales Presentation: Candidates may be asked to prepare and deliver a mock design consultation and sales presentation, simulating a real client interaction. This assesses presentation skills, product knowledge (if provided), and closing ability.

4. Field Ride-Along (Potentially): A successful candidate might accompany an experienced consultant on a real appointment to observe and participate, demonstrating their ability to apply learned skills in a live setting.

5. Final Interview: May involve meeting with senior leadership or HR to finalize terms and discuss company culture.

Portfolio Review Tips:

• Focus on Impact: Showcase quantifiable results (e.g., sales figures, conversion rates, revenue generated) in your case studies.

• Process Clarity: Clearly articulate your sales process for in-home consultations, from lead engagement to closing. Highlight how you leverage CRM for efficiency.

• Design Sensibility: If possible, include examples of design proposals or concepts you've developed, demonstrating your ability to meet client aesthetic and functional needs.

• Client Rapport: Use testimonials or examples to illustrate your ability to build strong relationships and handle client objections effectively.

• Adaptability: Be prepared to discuss how you adapt your approach based on different client personalities and home environments.

Challenge Preparation:

• Mock Presentation: Practice delivering a persuasive sales pitch for a bathroom remodeling project. Be ready to discuss product features, benefits, and pricing.

• Objection Handling: Prepare responses to common sales objections (e.g., price, timing, competitor offers).

• CRM Scenario: Be ready to discuss how you would manage a lead in the CRM, track progress, and forecast sales.

• Territory Management: Think about how you would organize your schedule and travel to maximize appointments within Queens and Brooklyn.

📝 Enhancement Note: The interview process for a sales role like this heavily emphasizes practical application. Candidates should prepare to demonstrate their sales skills, presentation abilities, and understanding of the sales process, including CRM usage. A portfolio that clearly illustrates these aspects will be crucial.

🛠 Tools & Technology Stack

Primary Tools:

• CRM Platform: Essential for lead management, appointment scheduling, customer data tracking, sales pipeline visualization, forecasting, and activity logging. Examples include Salesforce, HubSpot CRM, or proprietary systems.

• Communication Tools: Mobile phone, email, and potentially communication apps for coordinating with management and scheduling teams.

• Presentation Software: Tools for creating and delivering design presentations (e.g., PowerPoint, Keynote, or specialized design visualization software).

• Measurement Tools: Professional tape measures, laser measuring devices, and potentially digital tools for capturing room dimensions and details.

Analytics & Reporting:

• CRM Reports: Generating and analyzing reports on sales performance, lead conversion rates, pipeline value, and individual productivity.

• Sales Dashboards: Visual dashboards within the CRM or separate business intelligence tools to track key performance indicators (KPIs).

CRM & Automation:

• CRM System: The core system for managing customer interactions and sales processes.

• Scheduling Software (Potentially): May be integrated with CRM or used separately to manage appointment calendars efficiently.

• Design Visualization Software (Preferred): Tools that allow clients to visualize their new bathroom design, enhancing the sales presentation and client buy-in.

📝 Enhancement Note: Proficiency with a CRM system is paramount for this role, as it directly impacts sales operations efficiency, data accuracy, and reporting capabilities. The ability to use mobile technology for on-the-go access and presentations is also key.

👥 Team Culture & Values

Operations Values:

• Results-Oriented: A strong focus on achieving and exceeding sales targets, driving revenue growth for the company.

• Customer-Centric: Prioritizing client satisfaction by delivering high-quality designs, exceptional service, and reliable installations.

• Integrity & Trust: Upholding the company's reputation through honest consultations, transparent pricing, and delivering on promises, reinforced by the Good Housekeeping Seal and lifetime warranty.

• Efficiency & Professionalism: Demonstrating effective time management, organized processes, and a professional demeanor in client homes.

• Continuous Improvement: A willingness to learn new sales techniques, product knowledge, and adapt to market changes.

Collaboration Style:

• Independent Field Work: Consultants largely work independently in the field, managing their own schedules and client interactions.

• Team Support: While independent, there's a need for strong collaboration with sales management for guidance and support, and with scheduling/operations teams for appointment setting and project handover.

• Product & Service Alignment: Collaboration with marketing ensures alignment on lead quality and messaging; collaboration with installation teams ensures smooth project execution and customer satisfaction.

• Feedback Loop: Providing feedback to management on lead quality, market trends, and customer needs to inform operational adjustments and marketing strategies.

📝 Enhancement Note: The culture in a direct sales role within home improvement often emphasizes a blend of individual drive and team support. The "operations values" reflect the business's core principles that sales consultants are expected to embody.

⚡ Challenges & Growth Opportunities

Challenges:

• Territory Saturation & Competition: Navigating a competitive market in dense urban areas like Brooklyn and Queens, requiring strong differentiation and sales skills.

• Managing Client Expectations: Balancing homeowner desires with budget constraints and technical feasibility, requiring strong negotiation and problem-solving skills.

• Scheduling & Logistics: Efficiently managing a dense appointment schedule across geographically challenging urban environments, minimizing travel time and maximizing client interactions.

• Commission-Based Income Variability: The inherent challenge of commission-based earnings, requiring consistent high performance to maintain desired income levels.

• Adapting to Diverse Home Environments: Effectively consulting in various home types and conditions, requiring adaptability and resourcefulness.

Learning & Development Opportunities:

• Advanced Sales Training: Opportunities to refine consultative selling, negotiation, and closing techniques.

• Product Expertise Development: Deepening knowledge of bathroom remodeling products, materials, and design trends.

• CRM & Sales Technology: Training on leveraging CRM and other sales tools for maximum efficiency and insight.

• Mentorship: Learning from experienced sales managers and top-performing consultants.

• Potential for Management Track: Developing leadership skills for future advancement into sales management roles.

📝 Enhancement Note: Understanding potential challenges is crucial for preparation. For this role, logistical challenges in urban territories and the inherent variability of commission income are key considerations. Growth opportunities are clearly defined within the sales hierarchy.

💡 Interview Preparation

Strategy Questions:

• "Describe your approach to conducting an in-home sales consultation for a bathroom remodel. What are the key stages?" (Focus on needs assessment, solution presentation, and closing.)

• "How do you handle objections related to price or the perceived value of a premium product like ours?" (Demonstrate negotiation skills and ability to articulate ROI.)

• "Walk me through how you would manage your daily schedule and appointments across Brooklyn and Queens to maximize efficiency." (Highlight organizational and territory management skills.)

• "How do you utilize a CRM system to manage your sales pipeline and track client interactions?" (Emphasize data-driven sales practices and lead management.) Company & Culture Questions:

• "What do you know about Bath Planet and our product offerings (e.g., one-day remodeling, Good Housekeeping Seal)?" (Show research and understanding of brand value.)

• "How do you align with a company culture that emphasizes quality, customer satisfaction, and results?" (Connect your values to the company's.)

• "Describe a time you had to build rapport quickly with a difficult client. How did you approach it?" (Assess interpersonal and relationship-building skills.) Portfolio Presentation Strategy:

• Quantify Success: For each case study, clearly state the outcome (e.g., "Closed a $15,000 project," "Achieved a 30% conversion rate from initial consultation").

• Process Visualization: Use a simple flowchart or numbered steps to illustrate your sales process in your portfolio.

• Tool Integration: Explicitly mention how you used CRM to manage the sales cycle, track leads, and schedule follow-ups.

• Highlight Key Skills: Ensure your examples directly map to the required skills: consultative selling, design presentation, negotiation, and closing.

• Storytelling: Frame your experience as a narrative – the client's problem, your solution, and the positive result.

📝 Enhancement Note: Interview preparation should focus on demonstrating practical sales skills, understanding of the company's value proposition, and operational efficiency in managing a sales territory and CRM.

📌 Application Steps

To apply for this In-Home Bath Design Consultant position:

• Submit your application through the provided link on Bath Planet's career portal.

• Resume Customization: Tailor your resume to highlight specific experience in in-home sales, home improvement, design consultation, and CRM usage. Quantify achievements wherever possible (e.g., sales targets met, revenue generated).

• Portfolio Preparation: Assemble a concise portfolio showcasing 2-3 successful sales engagements, including examples of proposals, your sales process, and demonstrated results. If you have experience with design visualization, include examples.

• Interview Practice: Prepare for behavioral and situational interview questions, focusing on your consultative sales approach, objection handling, and territory management strategies. Practice your sales pitch and be ready to discuss your experience with CRM.

• Company Research: Thoroughly research Bath Planet's products, services, brand reputation (Good Housekeeping Seal, warranty), and their market presence in Brooklyn and Queens. Understand their unique selling propositions.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.