Help System UX Designer

📍 Job Overview

Job Title: Help System UX Designer

Company: RELX

Location: Manila, Metro Manila, Philippines

Job Type: Full time

Category: User Experience (UX) / Product Content Operations

Date Posted: 2026-07-30

Experience Level: Mid-Level (2-4 years)

Remote Status: On-site

🚀 Role Summary

• Design and produce user-centric help content, including in-app articles, tooltips, and task-based guides, to enhance user understanding and workflow efficiency.

• Apply user-centered design principles to information architecture, content structure, and help taxonomies, ensuring intuitive navigation and information retrieval.

• Collaborate cross-functionally with Product Managers, UX Designers, and Customer Support to ensure cohesive and aligned product guidance across all user touchpoints.

• Leverage user feedback, analytics, and research insights to iteratively improve help content and product guidance experiences, focusing on data-driven enhancements.

• Maintain and update help content libraries, templates, and standards in accordance with LexisNexis design system guidelines, ensuring clarity, consistency, and accessibility.

📝 Enhancement Note: This role is positioned within an operations-adjacent function, focusing on the operational aspects of user support and product adoption through expertly crafted content. While not a traditional Revenue or Sales Operations role, the emphasis on user workflow, efficiency, and data-driven improvements aligns with core operations principles. The primary focus is on the "Help System" aspect, which directly impacts user efficiency and reduces support overhead, making it a critical component of the overall customer experience operations.

📈 Primary Responsibilities

• Help Content Design & Production: Create, structure, and maintain in-product help materials such as help articles, contextual tooltips, task-based guides, and user assistance templates.

• User-Centered Information Design: Apply UX principles to information architecture, help taxonomies, and content structure, and conduct iterative improvements based on user feedback, analytics, and research.

• Cross-Functional Collaboration: Partner with Product Managers to align help content with feature functionality and release timelines, and collaborate with UX Designers to integrate guidance into the user journey.

• Quality & Standards Enforcement: Follow LexisNexis content and design system guidelines to ensure clarity, consistency, and accessibility, meeting WCAG and usability requirements.

• Data-Driven Improvements: Utilize analytics, search data, and support metrics to identify content gaps, test help content with users, and iterate based on performance indicators.

📝 Enhancement Note: The responsibilities highlight a strong focus on content lifecycle management, from creation and structuring to iteration and quality assurance, all within a product development context. This requires a blend of writing, information design, and analytical skills, typical of roles that bridge product, UX, and customer support operations.

🎓 Skills & Qualifications

Education: Bachelor's Degree in an IT-related course (e.g., Computer Science, Information Technology, Information Systems).

Experience: 2–4 years of experience as a Help System Designer, UX Writer, Technical Writer, Content Designer, or similar role.

Required Skills:

• Content Creation & Structuring: Proven ability to create, structure, and maintain various forms of in-product help content (articles, tooltips, guides).

• User-Centered Design Principles: Strong understanding and application of UX principles, content design, and user-centered frameworks (e.g., Personas, Jobs-to-Be-Done, Journey Mapping).

• Information Architecture: Expertise in organizing and structuring information for clarity, usability, and discoverability within digital products.

• Writing & Communication: Exceptional writing, editing, and content structuring skills with the ability to simplify complex concepts for end-users.

• Collaboration & Stakeholder Management: Excellent communication, collaboration, and stakeholder management skills, with the confidence to present ideas and conduct product walkthroughs.

• Attention to Detail: Strong ownership and accountability with exceptional attention to detail.

• Adaptability: Receptive to feedback and able to iterate quickly in a fast-paced environment.

• Proactiveness: Curious, proactive, and eager to learn new tools, technologies, and processes.

Preferred Skills:

• Digital Adoption Platforms: Familiarity with Pendo or similar digital adoption and product guidance platforms.

• Analytics & Data Interpretation: Understanding of analytics and experience using user feedback, engagement metrics, or behavioral data to improve content and onboarding.

• Accessibility Standards: Knowledge of accessibility standards (WCAG) and inclusive content design best practices.

• Help Authoring Tools: Experience using help authoring tools, knowledge bases, content management systems, or in-product guidance platforms.

• Enterprise AI: Ability to quickly learn and apply enterprise AI tools and technologies to support technical workflows.

📝 Enhancement Note: The requirements emphasize a blend of specialized UX writing and content design skills with a foundational understanding of IT and user-centered methodologies. The inclusion of platforms like Pendo and concepts like JTBD suggests a role deeply embedded in optimizing the user's journey and product adoption, aligning with operational efficiency goals.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Help Content Examples: Showcase a range of help content, including articles, tooltips, and in-product guidance.

• User Assistance Systems: Demonstrate experience designing or contributing to comprehensive user assistance systems.

• Product Onboarding Experiences: Provide examples of well-designed product onboarding flows and user guides.

• Information Architecture: Illustrate your approach to structuring content for clarity and ease of use.

• Structured Content Design: Highlight instances where structured content principles were applied for scalability and consistency.

Process Documentation:

• Workflow Design & Optimization: Show examples of how you've designed or optimized workflows for content creation, review, and publication processes.

• Implementation & Automation: Detail instances where you've implemented content within systems (e.g., CMS, Pendo) or suggested automation for content management.

• Measurement & Performance Analysis: Present how you've used data (analytics, user feedback) to measure the effectiveness of content and drive iterative improvements.

📝 Enhancement Note: A strong portfolio is critical for this role, demonstrating practical application of content design principles within a product context. The emphasis on process documentation and performance analysis indicates that the company values a strategic, data-informed approach to help system development, aligning with operational best practices for content management and user enablement.

💵 Compensation & Benefits

Salary Range:

Given the location in Manila, Philippines, and the 2-4 years of experience requirement for a Help System UX Designer, the estimated annual salary range would typically fall between PHP 700,000 to PHP 1,200,000. This estimate is based on industry benchmarks for UX Writers, Content Designers, and Technical Writers in the Philippines, considering the specialized nature of in-product help system design and the use of platforms like Pendo. Factors such as specific company compensation structures, benefits packages, and the candidate's exact skill set and interview performance can influence the final offer.

Benefits:

• Country-Specific Benefits Package: Access to a comprehensive benefits package tailored to the Philippines, potentially including health insurance, retirement plans, and paid time off.

• Professional Development: Opportunities for training and development in areas like UX design, content strategy, and emerging technologies, including enterprise AI.

• Wellness Programs: Access to resources and programs focused on employee well-being.

• Career Growth: Potential for advancement within RELX's global network of companies.

• Work-Life Balance Initiatives: Programs and policies designed to support a healthy work-life balance.

Working Hours:

The standard working hours for this full-time, on-site role in Manila are expected to be 40 hours per week, aligning with typical business operations. Flexibility may be available depending on project needs and team agreements, but core business hours are generally expected for collaboration.

📝 Enhancement Note: The salary range is an estimate based on general market data for similar roles in the specified region and experience level. Actual compensation will be determined by RELX based on various factors. The benefits listed are inferred from standard corporate offerings and the mention of country-specific benefits.

🎯 Team & Company Context

🏢 Company Culture

Industry: Information Services, Technology, Analytics, and Publishing. RELX operates across diverse sectors including Legal, Scientific, Technical, and Medical (STM), Risk, and Business Information.

Company Size: RELX is a large, global organization, employing over 33,000 people worldwide. This means ample resources, established processes, and opportunities for cross-functional collaboration.

Founded: RELX was founded in 1993, indicating a stable and mature company with a long-standing presence in its markets.

Team Structure:

• Operations Focus: The role sits within a team focused on enhancing user experience through effective help systems, contributing to the operational efficiency of product adoption and support.

• Cross-Functional Integration: The Help System UX Designer will work closely with Product Management, UX Design, UX Research, and Customer Support teams, highlighting a collaborative and integrated approach to product development and user support.

• Global Teams: As part of RELX, the team likely collaborates with individuals and teams across different geographies, requiring strong communication and adaptability.

Methodology:

• User-Centered Design: A core methodology emphasizing understanding user needs and pain points to inform design and content decisions.

• Data-Driven Iteration: Utilizing analytics, user feedback, and research to continuously improve content and user experiences.

• Agile Development Practices: Likely to work within agile frameworks, requiring iterative development, quick feedback loops, and adaptability to changing requirements.

Company Website: https://www.relx.com/

📝 Enhancement Note: As a global leader in information analytics, RELX's culture likely emphasizes data-driven decision-making, innovation, and a commitment to providing valuable solutions to its customers. This role, focusing on user guidance, directly supports the operational goal of ensuring customers can effectively utilize RELX's complex products.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned at a mid-level, requiring 2-4 years of specialized experience. It signifies an individual contributor role with a focus on executing design and content strategies within defined operational frameworks.

Reporting Structure: The role likely reports into a UX Design or Product Content leadership position, with direct collaboration with Product Managers and UX Designers. This structure facilitates direct input into product development processes.

Operations Impact: The Help System UX Designer's work directly impacts operational efficiency by:

• Reducing the burden on customer support by enabling users to self-serve.

• Improving product adoption rates and user proficiency, leading to increased customer satisfaction and retention.

• Ensuring consistent and high-quality user guidance, which is a critical component of the overall customer experience operations. Growth Opportunities:

• Specialization: Deepen expertise in UX writing, information architecture, and digital adoption platforms.

• Leadership: Transition into senior UX Designer or Content Lead roles, potentially managing projects or smaller teams.

• Cross-Functional Mobility: Move into Product Management, UX Research, or broader Customer Experience roles within RELX.

• Technical Acumen: Develop skills in emerging technologies like enterprise AI and their application in user guidance.

📝 Enhancement Note: The growth path for this role leverages specialized UX and content skills within an operational context. The emphasis on data and user-centricity provides a strong foundation for career progression in roles focused on optimizing user journeys and product adoption.

🌐 Work Environment

Office Type: This is an on-site role, indicating a traditional office environment where face-to-face collaboration is expected.

Office Location(s): Manila, Philippines (specifically, PHL-RE Shared Services-Manila). This location likely offers a professional office setting equipped for collaborative work.

Workspace Context:

• Collaborative Spaces: The office environment will likely feature collaborative zones to facilitate teamwork with designers, product managers, and other stakeholders.

• Tools & Technology: Access to necessary hardware, software, and internal systems required for UX design, content creation, and communication.

• Team Interaction: Opportunities for regular interaction with the immediate team and cross-functional colleagues, fostering a dynamic and engaging work environment.

Work Schedule: The role is full-time, with an expected 40-hour work week. While core hours are important for collaboration, there may be some flexibility depending on project demands and team agreements, allowing for focused work on content creation and analysis.

📝 Enhancement Note: The on-site requirement suggests a preference for in-person collaboration and team synergy, which can be beneficial for brainstorming and rapid problem-solving in UX and content development.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Review of application and resume, focusing on relevant experience and portfolio.

• Skills Assessment: Potential for a practical exercise or case study focusing on content design, information architecture, or problem-solving related to user guidance.

• Behavioral & Technical Interviews: Interviews with hiring managers and team members to assess technical skills, UX principles, collaboration style, and cultural fit. Expect questions around past projects, problem-solving approaches, and stakeholder management.

• Portfolio Review: A dedicated session to present and discuss your portfolio, showcasing your best work and explaining your design process, content strategy, and impact.

Portfolio Review Tips:

• Curate Strategically: Select 3-5 of your strongest projects that best represent your skills in help content design, information architecture, and user-centered product guidance.

• Focus on Impact: For each project, clearly articulate the problem you were solving, your design process, the solutions you implemented, and the measurable outcomes or impact (e.g., improved user satisfaction, reduced support tickets, increased adoption rates).

• Demonstrate Process: Walk through your thought process, including user research insights, information architecture decisions, content structuring, and iteration based on feedback.

• Highlight Tools: Briefly mention the tools and platforms used (e.g., Pendo, CMS, analytics tools) and how they facilitated your work.

• Tailor to the Role: Emphasize projects that directly relate to in-product help, onboarding, and user assistance within complex digital products.

Challenge Preparation:

• Anticipate UX/Content Challenges: Prepare to discuss how you would approach designing help content for a complex feature or a new user onboarding flow.

• Information Architecture Exercise: Be ready to demonstrate how you would organize information for a specific product area or user task.

• Content Simplification: Practice simplifying technical jargon or complex processes into clear, concise user