Head of UX

📍 Job Overview

Job Title: Head of UX

Company: NAVEX

Location: Houston, Texas, US

Job Type: Full-Time

Category: User Experience (UX) Leadership / Product Design

Date Posted: 2026-08-28

Experience Level: 10+ Years

Remote Status: On-site

🚀 Role Summary

• Define and champion a global enterprise UX vision to create cohesive, differentiated customer experiences that elevate design maturity and strengthen the NAVEX platform.

• Lead UX through organizational transformation, fostering clarity, alignment, and momentum as priorities, ways of working, and business needs evolve.

• Drive strategic alignment and influence investment decisions by bringing Product, Engineering, and executive leaders together around shared priorities.

• Champion a prototype-first product development model, leveraging interactive prototypes to align teams earlier, accelerate decision-making, reduce risk, and improve product quality and delivery.

📝 Enhancement Note: While the title is "Head of UX", the responsibilities and requirements strongly indicate a senior leadership role focused on strategic vision, team management, and cross-functional influence within a SaaS product development environment. This role is critical for driving overall customer experience strategy and execution.

📈 Primary Responsibilities

• Define and champion the global enterprise UX vision, ensuring cohesive, differentiated customer experiences that elevate design maturity and strengthen the NAVEX platform.

• Lead UX through transformation, establishing clarity, alignment, and momentum as priorities, ways of working, and business needs evolve.

• Influence Product, Engineering, and executive leaders to align on shared priorities, investment decisions, and actionable strategies.

• Communicate with clarity and conviction, translating complex customer, design, and business challenges into a compelling direction that inspires teams and drives action.

• Navigate ambiguity and remove obstacles, demonstrating resilience and maintaining momentum when priorities shift or the path forward is unclear.

• Define and execute NAVEX's AI-enabled UX strategy, accelerating research, prototyping, and delivery while maintaining a human-centered design core.

• Champion a prototype-first product development model using interactive prototypes to align teams earlier, accelerate decision-making, reduce risk, and improve product quality and delivery.

• Act as the voice of the customer, translating research and customer insights into product strategy, prioritization, and measurable business outcomes.

• Lead design operations, building scalable design systems, research practices, governance, and accessibility standards to enable quality and speed.

• Set the standard for design excellence by establishing clear principles, governance, and quality frameworks that deliver intuitive, accessible, and exceptional experiences.

• Build, inspire, and hold accountable a high-performing UX team, developing talent, setting clear expectations, and fostering a culture of ownership, innovation, and continuous improvement.

• Strengthen product development processes by partnering with Product and Engineering to create operating models that improve collaboration, execution, and delivery.

• Measure UX impact using customer feedback, product data, and business outcomes to continuously improve adoption, engagement, retention, and experience quality.

📝 Enhancement Note: The responsibilities emphasize a blend of strategic leadership, team management, process improvement, and a strong focus on leveraging AI and prototype-first methodologies. This role requires not only design expertise but also significant influence and collaboration skills across Product and Engineering.

🎓 Skills & Qualifications

Education:

• A Bachelor’s degree or equivalent experience in Human Computer Interaction, Digital Media Design, Graphic Design, or a related field. Experience:

• 10+ years leading Product Design or UX within high-growth SaaS organizations, with experience shaping platform-scale experiences and transforming and scaling enterprise design organizations.

• 5+ years leading leaders, building high-performing teams, and developing design talent through growth, change, and transformation. Required Skills:

• UX Strategy & Vision: Ability to define and champion a global enterprise UX vision and AI-enabled UX strategy.

• Leadership & Team Building: Proven experience building, inspiring, and holding accountable high-performing UX teams, including developing design talent and managing leaders.

• Change Management: Track record of leading meaningful transformation,