Head of UI / UX, agentOS

📍 Job Overview

Job Title: Head of UI / UX, agentOS

Company: Fiserv

Location: Alpharetta, Georgia, United States

Job Type: FULL_TIME

Category: Product Design / User Experience

Date Posted: 2026-06-25

Experience Level: 10+ years (combining required and preferred)

Remote Status: On-site

🚀 Role Summary

• Drive the strategic vision and execution of user interface (UI) and user experience (UX) design for agentOS, an innovative AI-native banking platform.

• Translate complex artificial intelligence (AI) and agentic capabilities into intuitive, scalable, and user-friendly workflows for financial institution users.

• Establish and maintain a comprehensive design system, ensuring consistency, scalability, and adherence to accessibility standards across the platform.

• Collaborate closely with Product Management, Engineering, and other cross-functional teams to deliver exceptional user experiences that are a strategic differentiator for Fiserv.

📝 Enhancement Note: While the job title is "Head of UI/UX," the primary responsibilities and required experience align more closely with a senior-level individual contributor or a lead role within a product design function, rather than a direct people management role. The focus is on defining strategy, driving execution, and establishing standards for a specific product.

📈 Primary Responsibilities

• Define and execute the overarching UI/UX strategy for the agentOS AI-native banking platform, creating a cohesive vision for its capabilities, workflows, and user touchpoints.

• Design intuitive interaction models, information architecture, and end-to-end user journeys that simplify complex AI-driven and agent-assisted experiences for financial institution professionals.

• Develop and enforce system-level design patterns, reusable components, and comprehensive style guides to ensure consistency, scalability, and maintainability across the agentOS platform.

• Partner with Product Managers and Software Engineers to translate business requirements, technical constraints, and user insights into effective and actionable design solutions.

• Produce a full spectrum of design deliverables, including user flows, wireframes, interactive prototypes, and high-fidelity interface designs to support product development, user validation, and iterative improvements.

• Leverage qualitative and quantitative feedback, usability testing results, and product analytics to inform design decisions and optimize user adoption, accessibility, and overall user experience outcomes.

• Champion user-centered design principles throughout the product development lifecycle, influencing platform direction through robust collaboration, clear design rationale, and demonstrable improvements in user experience metrics.

• Conduct or synthesize user research and usability testing to gather critical insights that inform design iterations and validate proposed solutions for enterprise software products.

📝 Enhancement Note: The responsibilities emphasize a hands-on approach to design strategy and execution, requiring a deep understanding of complex enterprise software and AI-driven functionalities. The role involves not just designing interfaces but also setting strategic direction and establishing design governance for the agentOS platform.

🎓 Skills & Qualifications

Education:

• Bachelor's Degree in Design, Human-Computer Interaction (HCI), Interaction Design, Graphic Design, Psychology, Computer Science, or a closely related field.

• Equivalent combination of education, related professional experience, and/or military experience may be considered. Experience:

• 8+ years of progressive experience in product design, user interface design, user experience design, or human-centered design, specifically for digital platforms, enterprise software, or financial technology (Fintech) products.

• 8+ years of hands-on experience creating comprehensive end-to-end design deliverables, including detailed user flows, wireframes, interactive prototypes, and high-fidelity interface designs.

• 8+ years of proven experience collaborating effectively with Product Management and Software Engineering teams to deliver scalable and robust user experiences for complex, multi-feature enterprise platforms.

• 1+ year of direct experience with Fiserv systems or platforms is highly desirable.

• Demonstrated experience in applying established design systems, adhering to accessibility standards (e.g., WCAG), and leveraging usability best practices to achieve consistent and measurable user experience outcomes.

• Proven ability to translate complex technical concepts, particularly those involving artificial intelligence-enabled workflows or advanced agentic capabilities, into clear, intuitive interface patterns and usable interaction models. Required Skills:

• UI/UX Design: Expertise in crafting intuitive and engaging user interfaces and experiences for complex digital platforms.

• Product Design: Comprehensive understanding of the product development lifecycle and the role of design in driving product success.

• Figma Proficiency: Advanced skills in using Figma or similar industry-standard design and prototyping tools for creating detailed design deliverables.

• Interaction Modeling & Information Architecture: Ability to structure complex information and design effective user interactions and navigation flows.

• Design Systems: Experience in creating, implementing, or contributing to robust design systems for enterprise-level applications.

• Prototyping: Skill in developing interactive prototypes to visualize user flows and test design concepts.

• User Research & Usability Testing: Experience in planning, conducting, and synthesizing findings from user research and usability evaluations.

• Accessibility Standards: Knowledge of and ability to apply accessibility guidelines (e.g., WCAG) to ensure inclusive design.

• AI Workflow Design: Ability to conceptualize and design user interfaces for AI-enabled processes and agentic systems.

Preferred Skills:

• Fintech/Financial Services Design: Prior experience designing for banking, payments, financial services, or other regulated enterprise environments.

• AI/ML/Agent-Based Product Experience: Specific experience designing for products leveraging artificial intelligence, machine learning, or sophisticated agent-based functionalities.

• Design System Maturity: Experience in building or maturing cross-platform design systems within large, complex software ecosystems.

• Enterprise Software Design: Deep understanding of the unique challenges and requirements of designing for enterprise-grade software solutions.

📝 Enhancement Note: The "8+ years" requirement for core design skills, coupled with the specific mention of AI and enterprise software, indicates a need for a highly experienced and strategic design leader. The "1+ year of Fiserv systems experience" is a specific company preference that could be a differentiator for candidates.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Demonstrated UI/UX Strategy: Showcase how you’ve defined and executed comprehensive UI/UX strategies for complex digital products, detailing the problem, your approach, and the impact.

• End-to-End Design Deliverables: Present a range of artifacts including user flows, wireframes, interactive prototypes, and high-fidelity designs for complex enterprise applications. Highlight your process for iterating on these deliverables.

• Design System Contributions: Include examples of your work with design systems, whether it’s contributing components, establishing patterns, or advocating for their adoption. Detail how you ensured consistency and scalability.

• AI/Complex Workflow Design: Feature case studies that illustrate your ability to translate complex technical concepts, such as AI-driven processes or agentic workflows, into clear, intuitive, and usable interfaces.

• Metrics & Impact: Quantify the impact of your design work using relevant metrics (e.g., adoption rates, task completion times, user satisfaction scores, reduction in errors) to demonstrate ROI and user experience improvements.

Process Documentation:

• User-Centered Design Process: Clearly articulate your systematic approach to user research, problem definition, ideation, prototyping, testing, and iterative refinement.

• Cross-Functional Collaboration Workflows: Illustrate how you effectively partner with product managers, engineers, and stakeholders, detailing your communication and feedback loops throughout the design and development process.

• Design System Governance: Outline your understanding or experience with processes for maintaining and evolving design systems, ensuring their continued relevance and adoption.

• Accessibility Implementation: Detail your process for integrating accessibility standards into the design workflow, from initial concept to final implementation.

📝 Enhancement Note: For a "Head of" role, the portfolio should not only showcase execution but also strategic thinking. Candidates should be prepared to discuss their methodology for setting design direction, influencing stakeholders, and building design capabilities within a product team.

💵 Compensation & Benefits

Salary Range:

• Based on industry benchmarks for a "Head of UI/UX" or Senior/Lead Product Designer role with 10+ years of experience in the Fintech sector in Alpharetta, Georgia, the estimated salary range is between $150,000 - $220,000 annually.

• This estimate accounts for the seniority of the role, the specialized nature of AI and enterprise software design, and the cost of living in the Alpharetta metropolitan area. Benefits:

• Comprehensive Health, Dental, and Vision Insurance plans.

• Retirement Savings Plan (e.g., 401(k)) with company match.

• Paid Time Off (PTO), including vacation, sick leave, and holidays.

• Life and Disability Insurance coverage.

• Professional Development opportunities, including training, conferences, and access to learning resources.

• Employee Assistance Program (EAP) for well-being support.

• Potential for performance-based bonuses or incentives. Working Hours:

• Standard full-time hours, typically 40 hours per week.

• The role is designated as on-site, requiring Monday-Friday presence in the Alpharetta, Georgia office.

📝 Enhancement Note: Fiserv explicitly states that external salary estimates are not accurate. Therefore, the provided range is a conservative industry estimate for a role of this seniority and specialization in the specified location. Candidates should be prepared for Fiserv's internal compensation structure.

🎯 Team & Company Context

🏢 Company Culture

Industry: Financial Technology (Fintech) and Payments. Fiserv is a global leader, providing critical infrastructure and solutions that enable financial institutions, merchants, and consumers to conduct transactions and manage financial information securely and efficiently.

Company Size: Fiserv is a large, publicly traded company with thousands of employees globally. This scale implies established processes, significant resources, and opportunities for impact across a broad range of products and services.

Founded: Fiserv was founded in 1984. Its long history in the financial services technology sector indicates stability, deep industry expertise, and a history of adaptation and innovation.

Team Structure:

• The "agentOS" product likely operates within a broader product development or innovation division.

• The Head of UI/UX will report to a senior product leader (e.g., VP of Product, Director of Product) and will collaborate closely with Product Managers, Engineering Leads, and potentially other design specialists.

• The role is focused on leading the design vision and execution for a specific platform, suggesting a matrixed or product-aligned team structure where design works intimately with dedicated product and engineering resources. Methodology:

• Data-Driven Design: Emphasis on using qualitative and quantitative feedback, user research, and product data to inform design decisions.

• Agile Development: Collaboration with engineering suggests an agile or iterative development methodology, requiring designers to be adaptable and responsive to change.

• User-Centricity: A core tenet is understanding and advocating for the end-user (financial institution professionals) to ensure platform usability and adoption.

• Scalability and Consistency: Focus on establishing design systems and patterns that support growth and maintain a cohesive experience across diverse platform features.

Company Website: https://www.fiserv.com/

📝 Enhancement Note: Fiserv's status as a global Fintech leader suggests a dynamic environment focused on innovation, security, and reliability. The agentOS platform, being AI-native, indicates a strategic focus on leveraging advanced technologies to enhance financial services.

📈 Career & Growth Analysis

Operations Career Level: This role represents a senior leadership position within the design function, focusing on strategic ownership of the UI/UX for a critical AI-native platform. It's a blend of hands-on design leadership and strategic vision-setting, crucial for defining the user experience of a new and complex product.

Reporting Structure: The Head of UI/UX for agentOS will likely report to a Director or VP of Product Management or a similar senior leadership role overseeing the agentOS product. They will work in close partnership with the Product Manager(s) and Engineering Leads for agentOS.

Operations Impact: The UI/UX Head's work will directly influence the adoption, usability, and effectiveness of the agentOS platform. By creating intuitive workflows for financial institutions, they will enable better operational efficiency, improved customer service, and potentially drive