Graphic Designer, Warranty & Service Programs

📍 Job Overview

Job Title: Graphic Designer, Warranty & Service Programs

Company: AIG

Location: Jeffersonville, Indiana, United States

Job Type: FULL_TIME

Category: Marketing Operations / Creative Services

Date Posted: 2025-10-13

Experience Level: Mid-Level (2-5 Years)

Remote Status: Hybrid (Primarily in-office)

🚀 Role Summary

• This role is central to the success of AIG's Global Warranty business, focusing on visual communication and marketing collateral development.

• The Graphic Designer will be instrumental in translating marketing strategies into compelling visual assets for various channels, ensuring brand consistency and impact.

• Responsibilities include the creation of a wide range of marketing materials, from digital assets to print collateral, supporting both client-facing and internal initiatives.

• This position requires a blend of creative talent, technical proficiency in design software, and a keen understanding of corporate branding to effectively represent AIG's Warranty & Service Programs.

📝 Enhancement Note: While the raw job description focuses on graphic design, the "Warranty & Service Programs" context and the mention of "Sales & Marketing" functional area suggest a strong need for the designer to understand and visually communicate business value propositions, service offerings, and client solutions. This role likely bridges creative execution with Go-To-Market (GTM) support, requiring an operations-minded approach to project management and brand consistency.

📈 Primary Responsibilities

• Design and produce a variety of marketing communications materials, including brochures, flyers, pricing guides, and trade show collateral for the Warranty business.

• Develop and prepare visually engaging presentations for client meetings, industry events, and speaking engagements, ensuring clarity and impact.

• Create and edit PDF forms and documents, ensuring they are user-friendly, accurate, and compliant with corporate standards.

• Act as a brand ambassador by rigorously ensuring all marketing pieces adhere to AIG's corporate brand and style guidelines, maintaining a consistent visual identity.

• Assist with comprehensive proofreading of all marketing communications materials, meticulously checking for accuracy in spelling, dates, and factual content.

• Prioritize design work effectively by assessing business requirements, evaluating business impact, and managing personal capacity to meet deadlines.

• Source compelling and relevant graphics from the company's image library to enhance the visual appeal and effectiveness of marketing materials.

• Maintain and organize project folders, ensuring all final artwork, images, and text files are systematically stored and easily retrievable for future use.

• Oversee print or production jobs, liaising with vendors and ensuring high-quality output that meets project specifications and deadlines.

📝 Enhancement Note: The responsibility to "Prioritize design work by assessing business requirements, business impact and capacity" strongly implies a need for project management and prioritization skills akin to those found in operations roles. This suggests the designer will need to manage multiple projects simultaneously, understanding their relative importance and resource needs, which is a core operations competency.

🎓 Skills & Qualifications

Education: While not explicitly stated, a Bachelor's degree in Graphic Design, Fine Arts, Communications, or a related field is typically expected for this level of role.

Experience: 2-5 years of professional graphic design experience, with a focus on marketing collateral and corporate branding. Experience in the insurance or warranty sector is a plus.

Required Skills:

• Proficient in Adobe Creative Cloud suite, specifically InDesign, Illustrator, and Photoshop, for creating high-quality visual assets.

• Expertise in Adobe Acrobat for PDF creation, editing, and form development.

• Strong command of Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) for document creation, data integration, and presentation preparation.

• Demonstrated skill in corporate branding, ensuring adherence to established style guides and maintaining brand integrity across all materials.

• Solid understanding of digital media best practices and color theory to create visually appealing and effective designs.

• Excellent communication and interpersonal skills for effective collaboration with marketing teams, stakeholders, and external vendors.

• Exceptional attention to organization and detail, critical for proofing and project management.

• Proven ability to multi-task, manage competing priorities, and work effectively under tight deadlines.

Preferred Skills:

• Basic knowledge of insurance and/or warranty concepts to better understand the context and target audience of marketing materials.

• Experience with project management tools or methodologies.

• Familiarity with web design principles or digital asset management systems.

📝 Enhancement Note: The inclusion of "Insurance Concepts" as a preferred skill, coupled with AIG's industry, indicates that candidates who can quickly grasp and visually represent complex service programs will have a distinct advantage. This hints at a need for operational clarity in the design output.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A curated selection of design projects demonstrating proficiency across various marketing collateral types (brochures, flyers, presentations).

• Visual evidence of strong corporate branding application and adherence to style guides.

• Examples of digital media designs, showcasing an understanding of online content requirements.

• Projects that highlight problem-solving through design, illustrating how visuals were used to communicate complex information or drive engagement.

Process Documentation:

• While not explicitly a "process documentation" role, the designer will be expected to manage their design workflow efficiently. This includes:

  • Clearly defining project scope and requirements in collaboration with the Senior Marketing & Creative Manager.

  • Executing design tasks within established timelines and project management frameworks.

  • Documenting final design assets and project files in an organized manner for future reference and audits.

  • Adhering to proofing and approval processes to ensure accuracy and compliance.

📝 Enhancement Note: The requirement for a portfolio, especially with the emphasis on "client meetings, events and speaking engagements," suggests a need for designers to showcase not just aesthetic appeal but also the strategic intent and business impact of their work. This aligns with operations' focus on measurable results and efficient execution.

💵 Compensation & Benefits

Salary Range: Based on industry benchmarks for a Graphic Designer with 2-5 years of experience in Jeffersonville, Indiana, the estimated salary range is $55,000 - $75,000 per year. This estimate considers the cost of living in the region and the specialized skills required for corporate design within a financial services context.

Benefits:

• Comprehensive Total Rewards Program, designed to protect and invest in employees.

• Health benefits focused on physical well-being.

• Wellbeing benefits supporting mental and emotional health.

• Financial security benefits, such as retirement plans and insurance.

• Professional Development opportunities for career advancement and skill enhancement.

Working Hours:

• Standard full-time position, typically 40 hours per week.

• The role is described as "primarily in the office," indicating a hybrid work arrangement with an expectation of regular in-office presence, likely 3 days per week as per typical hybrid models.

📝 Enhancement Note: The salary range is an estimation based on typical market rates for a mid-level graphic designer in Indiana. Actual compensation will depend on AIG's internal compensation structure, the candidate's specific experience, and negotiation. The benefits are directly pulled from the provided text and highlight AIG's commitment to employee welfare.

🎯 Team & Company Context

🏢 Company Culture

Industry: Insurance, Financial Services, Warranty & Service Programs. AIG is a global leader in insurance solutions, operating a vast property casualty network. The Warranty & Service Programs division specifically focuses on administration, underwriting, and customer support for service contracts and extended warranties.

Company Size: AIG is a large, global corporation. The provided data indicates a company size of over 10,000 employees, which translates to a structured corporate environment with established processes and departments.

Founded: American International Group, Inc. (AIG) was founded in 1919, signifying a long-standing history and a stable corporate presence in the financial services industry.

Team Structure:

• The Graphic Designer will report to the Senior Marketing & Creative Manager, indicating a hierarchical structure within the marketing department.

• This role is part of the "Sales & Marketing" functional area, suggesting close collaboration with sales, marketing strategy, and program management teams.

Methodology:

• AIG emphasizes "in-person collaboration" as vital to its culture, suggesting a team environment that values face-to-face interaction and teamwork.

• The company promotes a culture of "inclusion and belonging," fostering diverse perspectives and encouraging employee resource groups (ERGs).

• Data-driven decision-making and a focus on "innovative ways to deliver ever-better solutions" are likely methodologies employed within the marketing and operations teams.

Company Website: https://www.aig.com/

📝 Enhancement Note: AIG's long history and global presence suggest a corporate culture that values established processes and compliance, which will be essential for maintaining brand consistency. The emphasis on in-person collaboration implies that remote work is limited, and team members are expected to be physically present for a significant portion of their work week.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned as a Mid-Level Graphic Designer, typically requiring 2-5 years of experience. It's an individual contributor role focused on executing creative projects within defined marketing and brand guidelines. The role is crucial for supporting the operational execution of marketing campaigns and client engagement strategies for the Warranty & Service Programs division.

Reporting Structure: The Graphic Designer reports directly to the Senior Marketing & Creative Manager. This indicates a clear line of command and a direct reporting relationship for creative direction, project assignments, and performance reviews.

Operations Impact: The Graphic Designer's work directly impacts the visual perception of AIG's Warranty & Service Programs. High-quality, on-brand marketing materials are essential for client acquisition, retention, and overall brand credibility, thereby contributing to the operational success of sales and marketing efforts. Well-designed materials can improve customer engagement with service programs and enhance the sales team's ability to communicate value propositions effectively.

Growth Opportunities:

• Skill Specialization: Potential to deepen expertise in specific design areas such as digital marketing design, motion graphics, or data visualization for reports.

• Project Leadership: Opportunity to lead design projects from concept to completion, taking on more responsibility for creative direction and stakeholder management.

• Industry Knowledge: Developing a stronger understanding of insurance and warranty services can open doors to more specialized roles within the company or industry.

• Mentorship: As experience grows, there may be opportunities to mentor junior designers or interns.

• Cross-functional Exposure: Collaborating with sales, product, and customer service teams can broaden understanding of business operations and inform design strategy.

📝 Enhancement Note: The "Operations Impact" section highlights how a creative role like Graphic Designer contributes to the broader operational goals of sales and marketing by ensuring clear, consistent, and compelling communication. This is a key perspective for operations professionals to consider.

🌐 Work Environment

Office Type: The job description explicitly states that AIG values "in-person collaboration" and asks team members to be "primarily in the office." This suggests a traditional office environment designed to foster teamwork and interaction.

Office Location(s): The primary office location is Jeffersonville, Indiana. This location will likely offer standard corporate office amenities, including collaborative workspaces, meeting rooms, and individual workstations.

Workspace Context:

• The emphasis on in-person collaboration indicates a workspace designed to facilitate interaction, potentially with open-plan areas, huddle rooms, and shared creative spaces.

• Access to standard office technology, including computers, design software, and printing facilities, will be provided.

• Opportunities for direct interaction with the Senior Marketing & Creative Manager and other members of the marketing and sales teams will be plentiful.

• The environment is expected to be professional and focused, with a clear expectation for adherence to corporate policies and brand guidelines.

Work Schedule: A standard 40-hour work week is expected. Due to the hybrid nature and emphasis on in-office presence, the schedule will likely involve specific days designated for in-office work, with flexibility for remote work on other days, contingent on business needs and manager approval.

📝 Enhancement Note: The strong emphasis on being "primarily in the office" is a critical detail for candidates seeking hybrid or remote roles. It signals a company culture that prioritizes face-to-face interaction for its operations and creative processes.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A review of your resume and portfolio to assess qualifications and creative fit.

• Technical Interview: Likely includes a discussion of your design process, proficiency with Adobe Creative Cloud and Microsoft Office, and understanding of branding principles.

• Portfolio Review Session: A dedicated session where you will present and discuss selected projects from your portfolio, explaining your creative rationale, design process, and the impact of your work. Be prepared to discuss how your designs supported business objectives.

• Behavioral/Situational Interview: Questions assessing your communication skills, ability to work under deadlines, problem-solving approach, and how you handle feedback.

• Manager Interview: A final interview with the Senior Marketing & Creative Manager to discuss team fit, role expectations, and career aspirations.

Portfolio Review Tips:

• Curate Strategically: Select 3-5 of your strongest projects that best represent the skills required for this role (marketing collateral, branding, presentations). Tailor your selection to AIG's industry if possible.

• Tell a Story: For each project, clearly articulate the client's objective, your role, the design process you followed, the challenges you overcame, and the quantifiable results or impact of your work.

• Showcase Technical Prowess: Demonstrate your command of Adobe Creative Cloud by showcasing clean, well-executed designs.

• Highlight Branding Expertise: Include examples where you successfully applied or developed brand guidelines.

• Prepare for PDF/Presentation Discussions: Be ready to discuss your experience with creating and editing PDFs and developing presentations for business audiences.

• Be Ready to Discuss Process: Explain your workflow, how you manage deadlines, and how you incorporate feedback.

Challenge Preparation:

• Be prepared for a potential small design challenge or a scenario-based question asking how you would approach a specific design task for AIG Warranty & Service Programs.

• Think about how to communicate complex service offerings visually and how to maintain brand consistency across different marketing channels.

• Practice articulating your design decisions clearly and concisely, focusing on how your creative choices support business goals.

📝 Enhancement Note: The emphasis on a portfolio review and the need to discuss the "business impact" of designs highlights the operations-oriented aspect of this creative role. Candidates should frame their portfolio around problem-solving and results, not just aesthetics.

🛠 Tools & Technology Stack

Primary Design Software:

• Adobe Creative Cloud: InDesign, Illustrator, Photoshop are explicitly required. Proficiency is essential for all aspects of design creation.

• Adobe Acrobat: Required for PDF creation, editing, and form development.

Productivity & Collaboration Tools:

• Microsoft Office Suite: Word, Excel, PowerPoint, and Outlook are essential for document creation, data integration, presentation preparation, and communication.

• Image Library: Access to a company-provided image library is mentioned, suggesting familiarity with asset management or selection processes.

Potential Additional Tools (Not explicitly mentioned but common in Marketing Operations):

• Project Management Software: Tools like Asana, Trello, Monday.com, or Jira might be used for task management and workflow tracking.

• Digital Asset Management (DAM) Systems: For organizing and retrieving design assets.

• Collaboration Platforms: Microsoft Teams or Slack for internal communication.

📝 Enhancement Note: The explicit mention of Adobe Creative Cloud and Microsoft Office Suite sets a clear technical baseline. Candidates should be prepared to demonstrate their expertise in these tools and potentially discuss how they use them to streamline design workflows and ensure efficient project delivery.

👥 Team Culture & Values

Operations Values:

• Collaboration: AIG strongly values "in-person collaboration," emphasizing teamwork and face-to-face interaction to drive project success and innovation.

• Inclusion & Belonging: The company fosters a culture that respects diverse talents, backgrounds, and goals, with active support for Employee Resource Groups (ERGs).

• Innovation: AIG encourages "thinking in new and innovative ways to deliver ever-better solutions" to clients.

• Customer Focus: The Warranty & Service Programs division aims to build "customer retention and customer satisfaction" through flexible and innovative service solutions.

• Excellence & Accuracy: The role requires "excellent attention to organization and detail" and meticulous "proofing" to ensure high-quality, accurate marketing materials.

Collaboration Style:

• The team operates with a strong emphasis on in-office collaboration, facilitating direct communication and spontaneous problem-solving.

• Designers are expected to work closely with the Senior Marketing & Creative Manager, and likely with marketing strategists, sales teams, and potentially product managers.

• A culture of constructive feedback is implied through the need for proofing and adherence to brand guidelines, suggesting an environment where creative input is valued and refined through collaboration.

📝 Enhancement Note: The "Inclusion & Belonging" value is particularly noteworthy, indicating that AIG actively promotes a diverse and equitable workplace. Candidates should be prepared to speak to how they contribute to or benefit from such an environment.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Creativity with Brand Compliance: Consistently producing innovative designs while strictly adhering to AIG's corporate brand and style guidelines can be a delicate balance.

• Managing Multiple Projects and Deadlines: The role involves creating a high volume of diverse marketing materials, requiring excellent time management and prioritization skills to meet tight deadlines.

• Communicating Complex Service Offerings Visually: Translating the intricacies of warranty and service programs into clear, compelling, and easily understandable visual designs for various audiences.

• Adapting to Evolving Design Trends and Social Media Formats: Staying current with the latest design trends and platform specifications while ensuring brand integrity.

• Working in a Hybrid Environment: Navigating the dynamics of a hybrid work model, ensuring effective collaboration and communication with both in-office and potentially remote colleagues.

Learning & Development Opportunities:

• Specialized Design Training: Opportunities to attend workshops or online courses to enhance skills in specific Adobe Creative Cloud applications or new design software.

• Industry-Specific Knowledge: Gaining a deeper understanding of the insurance and warranty services sector, which can lead to more impactful design solutions and career progression within AIG.

• Project Management Skills: Developing project management capabilities through hands-on experience managing design projects from start to finish.

• Cross-Functional Exposure: Learning about sales strategies, marketing campaigns, and customer service operations through collaboration, broadening overall business acumen.

• Brand Stewardship: Becoming a subject matter expert on AIG's brand guidelines and visual identity.

📝 Enhancement Note: The challenges listed are common to many creative roles but are amplified in a corporate, regulated industry like insurance. Candidates should demonstrate how they approach these challenges with a proactive, problem-solving mindset.

💡 Interview Preparation

Strategy Questions:

• "Describe your process for creating a new marketing brochure from concept to final print-ready file." (Focus on workflow, stakeholder input, revisions, and output quality.)

• "How do you ensure brand consistency across a variety of marketing materials for a large corporation like AIG?" (Highlight your understanding of brand guidelines, proofing processes, and collaboration.)

• "Walk us through a presentation you designed for a business audience. What was the objective, and how did your design choices contribute to achieving it?" (Prepare a case study from your portfolio.)

Company & Culture Questions:

• "What interests you about AIG and specifically our Warranty & Service Programs?" (Research AIG's mission, values, and recent news, especially related to their service offerings.)

• "How do you contribute to a collaborative and inclusive work environment?" (Relate to AIG's stated values.)

Portfolio Presentation Strategy:

• Structure Your Presentation: Begin with an overview of your portfolio, then dive into 2-3 key projects. For each project, clearly state the objective, your role, the design process, challenges, solutions, and outcomes.

• Quantify Impact: Whenever possible, use metrics to demonstrate the success of your designs (e.g., increased engagement, improved clarity, positive client feedback).

• Highlight Technical Skills: Be prepared to discuss the specific tools and techniques you used in your designs.

• Connect to AIG: Frame your examples in a way that shows how your skills and experience can benefit AIG's Warranty & Service Programs. For instance, discuss how you've designed for similar industries or communicated complex services.

• Be Ready for Live Design Questions: While not guaranteed, they might ask how you'd approach a hypothetical design problem related to their offerings.

📝 Enhancement Note: The interview preparation advice focuses on demonstrating not just creative skill but also operational awareness – understanding objectives, processes, and impact. This is crucial for roles within marketing operations and GTM support functions.

📌 Application Steps

To apply for this operations-adjacent creative position:

• Submit your application through the provided Workday link, ensuring all required fields are completed accurately.

• Customize Your Resume: Tailor your resume to highlight keywords from the job description, such as "Adobe Creative Cloud," "corporate branding," "marketing materials," "client presentations," and "project prioritization." Quantify your achievements with specific examples of successful projects and their impact.

• Prepare Your Portfolio: Ensure your online portfolio is up-to-date and showcases your strongest work relevant to marketing collateral, branding, and business presentations. Include a direct link to your portfolio on your resume and in your application.

• Research AIG: Familiarize yourself with AIG's company mission, values, and the specific offerings of their Warranty & Service Programs division. Understand their target market and competitive landscape.

• Practice Your Portfolio Presentation: Rehearse explaining your design process, creative rationale, and the business impact of your past projects. Be prepared to discuss how your skills align with AIG's needs and culture.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations/industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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