Global Learning Experience Design Manager

📍 Job Overview

Job Title: Global Learning Experience Design Manager

Company: Boston Consulting Group (BCG)

Location: London, England, United Kingdom

Job Type: FULL_TIME

Category: Learning & Development / Operations (GTM Enablement)

Date Posted: June 20, 2026

Experience Level: 5-10 years

🚀 Role Summary

• Spearhead the design and development of innovative, behaviorally impactful learning experiences for BCG's global Risk function, focusing on compliance and risk awareness.

• Translate complex regulatory and policy requirements into accessible, learner-centric content using storytelling, real-world scenarios, and behavioral design principles.

• Create and manage a range of multi-modal learning solutions, including eLearning, virtual live sessions, microlearning, and workflow-based learning, to drive sustained behavior change.

• Collaborate closely with subject matter experts, Legal, HR, and Learning & Development colleagues across a global, matrixed organization to ensure accuracy, relevance, and impact.

• Drive end-to-end project management for multiple learning initiatives, ensuring timely delivery of high-quality outcomes that enhance risk management capabilities across the firm.

📝 Enhancement Note: While the title is "Global Learning Experience Design Manager," the focus on compliance, risk, and driving behavior change within a global consulting firm strongly aligns with GTM Enablement and operational excellence functions. The role requires a strategic approach to learning that directly impacts operational efficiency and risk mitigation, making it highly relevant to operations professionals.

📈 Primary Responsibilities

• Design and develop engaging, behaviorally driven learning experiences that address key compliance moments and risk areas throughout the employee lifecycle.

• Distill complex regulatory and policy requirements into clear, accessible, and actionable content for diverse global audiences.

• Create compelling eLearning modules, interactive simulations, microlearning assets, and other multi-modal learning solutions.

• Conduct thorough learner and stakeholder analysis to identify needs, knowledge gaps, and specific risk areas, informing the design of targeted, learner-centric solutions.

• Partner effectively with subject matter experts (SMEs), Legal, HR, and other stakeholders to ensure content accuracy, relevance, and practical application.

• Champion learner-centric design principles and advocate for high-quality learning solutions that align with business objectives and risk mitigation strategies.

• Manage multiple learning design projects concurrently from initial scoping and needs assessment through to final delivery and evaluation.

• Develop and execute detailed project plans, meticulously tracking deliverables, milestones, and timelines to ensure successful and timely rollout of learning initiatives.

• Measure and evaluate the effectiveness of learning programs, utilizing data and feedback to iterate and improve upon existing and future learning experiences.

📝 Enhancement Note: The emphasis on translating complex policies into practical application, driving behavior change, and managing projects end-to-end positions this role as critical for operational effectiveness within BCG's risk framework. The "manager" title suggests oversight and strategic input beyond pure design.

🎓 Skills & Qualifications

Education:

• Bachelor's degree in Instructional Design, Education, Psychology, Communications, Business, or a related field. A Master's degree or relevant certifications in learning and development or instructional design are highly advantageous. Experience:

• 5-10 years of progressive experience in instructional design, learning experience design, curriculum development, or a closely related field within a corporate or consulting environment.

• Proven track record of designing and delivering impactful, behaviorally driven learning solutions that address complex topics and drive tangible results. Required Skills:

• Instructional Design Expertise: Deep understanding of adult learning principles, ADDIE model, SAM methodology, and other instructional design frameworks.

• Learning Experience Design (LXD): Ability to craft engaging, learner-centric experiences that go beyond traditional training to foster understanding and application.

• Behavioral Design: Proficiency in applying behavioral science principles to learning to encourage sustained behavior change and improve compliance adherence.

• Storytelling & Content Development: Exceptional ability to translate complex regulatory, legal, and policy information into clear, compelling narratives, real-world scenarios, and accessible learning content.

• Multi-modal Learning Creation: Experience designing and developing various learning formats, including eLearning, virtual instructor-led training (VILT), on-demand modules, microlearning, and workflow-integrated learning.

• Digital Learning Tools Proficiency: Hands-on experience with industry-standard authoring tools such as Articulate 360 (Storyline, Rise), Adobe Captivate, or similar platforms.

• Stakeholder Management & Collaboration: Ability to effectively engage, influence, and collaborate with diverse global stakeholders, including subject matter experts, legal teams, and senior leadership, while advocating for learner needs.

• Project Management: Strong project management skills with a demonstrated ability to manage multiple complex projects simultaneously from initiation to completion, ensuring on-time delivery and high-quality outcomes.

• Learner & Stakeholder Analysis: Skill in conducting needs assessments, gap analyses, and stakeholder interviews to inform targeted and effective learning solutions.

• Critical Thinking: Ability to analyze complex information, identify key challenges, and develop innovative solutions.

Preferred Skills:

• Experience in designing learning for risk management, compliance, or regulatory functions within a professional services or consulting firm.

• Familiarity with learning management systems (LMS) for content deployment and tracking.

• Experience with graphic design principles and video production for learning materials.

• Knowledge of gamification principles and their application in learning design.

• Experience working within a matrixed global organization.

📝 Enhancement Note: The requirement for 5+ years of experience, coupled with the emphasis on behavioral design, complex topic translation, and project management, suggests this role is for a seasoned professional capable of strategic input and independent project ownership. The specific mention of Articulate 360, Rise, and Adobe Captivate indicates a need for practical, hands-on tool proficiency.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Demonstrated Impact: Showcase at least 2-3 distinct projects that clearly illustrate your ability to design learning experiences which led to quantifiable improvements in understanding, application, or behavior change, particularly in complex or regulated areas.

• Behavioral Design Focus: Highlight projects where you explicitly applied principles of behavioral design or nudging to influence learner actions and outcomes.

• Complex Topic Translation: Include examples where you successfully distilled intricate policies, regulations, or technical information into accessible and engaging learning content.

• Multi-modal Development: Present a variety of learning formats you have designed and developed, demonstrating your versatility across eLearning, VILT, microlearning, and other modalities.

• Stakeholder Collaboration: Briefly describe your role in collaborating with subject matter experts and stakeholders for content validation, alignment, and buy-in on key projects.

Process Documentation:

• Needs Analysis & Design: Provide examples of your process for conducting learner and stakeholder analysis, defining learning objectives, and structuring learning journeys.

• Content Development Workflow: Detail your approach to content creation, including storyboarding, scripting, multimedia integration, and quality assurance processes.

• Project Management & Delivery: Outline your methodology for managing learning projects, including planning, timeline management, risk mitigation, and rollout strategies.

• Evaluation & Iteration: Demonstrate how you measure the effectiveness of learning programs and use data and feedback for continuous improvement.

📝 Enhancement Note: For a role focused on behavioral impact and complex topics, the portfolio should not just showcase finished products but also the underlying design process, including analysis, strategy, and impact measurement. Demonstrating the ability to manage projects end-to-end is crucial.

💵 Compensation & Benefits

Salary Range:

• Based on the London location, the experience level (5-10 years), and the industry (prestigious global consulting firm), a competitive salary range for a Global Learning Experience Design Manager would likely be between £70,000 and £100,000 per annum. This estimate considers the cost of living in London, the specialized skill set required, and BCG's reputation as a top-tier employer. Benefits:

• Comprehensive health insurance package (medical, dental, vision).

• Generous paid time off (vacation, sick leave, public holidays).

• Pension scheme with employer contributions.

• Professional development and training opportunities, including access to industry conferences and certifications.

• Opportunities for international travel and collaboration.

• Performance-based bonuses and potential for equity participation in ventures.

• Employee assistance program (EAP) for well-being support.

• Flexible working arrangements (within the on-site requirement). Working Hours:

• Standard full-time working hours are typically 40 hours per week. However, given the global nature of the role and the project-driven environment, some flexibility and occasional work outside standard hours may be expected to meet project deadlines and accommodate different time zones.

📝 Enhancement Note: Salary estimation is based on aggregated data from industry benchmarks for Learning Experience Design Managers in London, considering the prestigious nature of Boston Consulting Group. Benefits are typical for a global professional services firm of BCG's caliber.

🎯 Team & Company Context

🏢 Company Culture

Industry: Management Consulting

Company Size: BCG is a large, global organization with over 25,000 employees worldwide, operating across numerous industries. This scale means a robust infrastructure, extensive resources, and opportunities for global impact, but also requires navigating a structured environment.

Founded: 1963, Boston Consulting Group is a pioneer in business strategy, known for its innovative thinking and client-centric approach.

Team Structure:

• The role sits within the global Risk function, collaborating closely with Legal, HR, and the broader Learning & Development (L&D) team.

• You will operate within a matrixed organization, meaning you will report to a functional lead for Risk L&D but will also work on projects managed by various stakeholders across different departments and geographies.

• The team is expected to be highly collaborative, with a strong emphasis on cross-functional partnerships to achieve shared objectives. Methodology:

• Data-Driven Insights: BCG emphasizes rigorous analysis and data-backed recommendations, which will likely extend to how learning effectiveness is measured and improved.

• Collaborative Problem-Solving: A core tenet of BCG's culture is working closely with clients and internal teams to co-create solutions. This translates to a need for strong communication and partnership skills.

• Innovation & Impact: The firm is driven by delivering transformative solutions and measurable business impact, a mindset that should be reflected in the learning experiences designed.

Company Website: https://careers.bcg.com/global/en

📝 Enhancement Note: BCG's culture is built on intellectual rigor, collaboration, and delivering significant client impact. For a Learning Experience Designer, this means creating solutions that are not just aesthetically pleasing but also strategically sound, data-informed, and demonstrably effective in addressing business challenges like risk and compliance.

📈 Career & Growth Analysis

Operations Career Level: This role represents a senior individual contributor or a manager-level position within the L&D and Operations enablement function, specifically focused on Risk. It requires significant expertise in learning design and project management, with the ability to influence stakeholders and drive strategic initiatives.

Reporting Structure: You will likely report to a senior leader within the Risk function's L&D or Operations enablement team, potentially a Director or VP of Learning/Talent Development. You will also work closely with and take direction from various project stakeholders across Risk, Legal, and HR.

Operations Impact: The role's direct impact is on operational efficiency and risk mitigation. By ensuring employees understand and apply compliance requirements, you help prevent costly errors, legal penalties, and reputational damage. Effective learning experiences contribute to a more robust and secure operational framework for BCG.

Growth Opportunities:

• Specialization: Deepen expertise in risk and compliance learning, behavioral design, or specific digital learning technologies.

• Leadership: Transition into managing a team of learning designers or taking on broader L&D program management responsibilities within the Risk function or other business units.

• Cross-Functional Mobility: Leverage experience to move into related operational roles, such as GTM enablement strategy, change management, or program management within BCG.

• Global Exposure: Expand impact by leading learning initiatives for other global functions or regions.

📝 Enhancement Note: This role offers a clear path for growth within a specialized area of operations enablement. The "manager" title, combined with end-to-end project responsibility and stakeholder influence, suggests significant autonomy and potential for advancement into leadership roles.

🌐 Work Environment

Office Type: This is an on-site role, indicating a traditional office-based work environment. BCG offices are typically modern, professional, and designed to foster collaboration.

Office Location(s): The role is based in London, England, United Kingdom. BCG has significant office presence in major global cities, and the London office is a key hub.

Workspace Context:

• Collaborative Spaces: Expect a dynamic office environment with open-plan areas, meeting rooms, and quiet zones to support diverse work styles and facilitate spontaneous collaboration.

• Technology-Rich: Access to cutting-edge technology, including high-speed internet, modern AV equipment for virtual meetings, and standard office productivity tools.

• Team Interaction: Frequent opportunities to interact with colleagues from Risk, Legal, HR, L&D, and various consulting teams, fostering a vibrant professional community.

Work Schedule:

• The standard schedule is expected to be Monday to Friday, approximately 40 hours per week. However, given the global scope and project-driven nature of consulting, flexibility may be required to attend meetings or meet deadlines across different time zones.

📝 Enhancement Note: As an on-site role at a leading consulting firm, the work environment will be fast-paced, professional, and highly collaborative. The London office will provide a central base for operations and interaction with a diverse, global team.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A recruiter or HR representative will likely conduct an initial phone screen to assess basic qualifications, experience, and cultural fit.

• Hiring Manager Interview: A more in-depth discussion with the hiring manager focusing on your experience in learning design, project management, and understanding of risk/compliance. Be prepared to discuss specific projects from your portfolio.

• Skills Assessment/Case Study: You may be asked to complete a design challenge or case study related to developing a learning solution for a complex compliance topic. This assesses your practical application of design principles, critical thinking, and content creation skills.

• Panel Interview: Interviews with key stakeholders from Risk, Legal, and L&D. This stage focuses on your ability to collaborate, manage relationships, and align with business objectives.

• Final Round: Potentially a conversation with a senior leader to discuss strategic fit and long-term impact.

Portfolio Review Tips:

• Curate Strategically: Select 3-4 of your strongest projects that best demonstrate your skills in behavioral design, complex topic translation, multi-modal development, and project management. Ensure each project clearly states the problem, your approach, the solution, and the measurable impact.

• Quantify Impact: Wherever possible, use data and metrics to showcase the success of your learning solutions. Did comprehension increase? Were errors reduced? Was compliance adherence improved?

• Tell a Story: For each project, clearly articulate the learner's journey and how your design facilitated their understanding and behavior change.

• Highlight Collaboration: Be ready to discuss how you partnered with SMEs and stakeholders, navigated challenges, and secured buy-in.

• Tool Proficiency: Be prepared to discuss your proficiency with the specified digital learning tools (Articulate 360, Rise, Captivate) and demonstrate examples of your work within them.

Challenge Preparation:

• Understand the Context: If given a case study, thoroughly analyze the problem statement, target audience, and desired outcomes.

• Apply BCG Principles: Think about how you would incorporate BCG's emphasis on data, collaboration, and impact into your proposed solution.

• Structure Your Approach: Organize your response logically, outlining your analysis, design strategy, content recommendations, and evaluation plan.

• Focus on Behavior: For compliance/risk scenarios, emphasize how your design will drive actual behavior change, not just knowledge acquisition.

• Concise & Clear: Present your ideas clearly and concisely, as time will likely be limited.

📝 Enhancement Note: BCG is known for its rigorous selection process. A strong portfolio that clearly demonstrates impact, strategic thinking, and practical design skills is paramount. Be prepared to articulate your design process and the rationale behind your choices, especially concerning behavioral impact.

🛠 Tools & Technology Stack

Primary Tools:

• Articulate 360 Suite: (Storyline, Rise, Content Library, Review) - Essential for creating interactive eLearning modules and on-demand content. Proficiency in Storyline for complex interactions and Rise for rapid development is expected.

• Adobe Captivate: An alternative or complementary tool for advanced eLearning development, particularly if complex simulations or software training are involved.

• Learning Management Systems (LMS): Experience with deploying and managing learning content on an LMS (e.g., Workday Learning, Cornerstone, Docebo) is highly beneficial for tracking, reporting, and user management.

Analytics & Reporting:

• Learning Analytics Tools: Familiarity with tools that track learner progress, engagement, and completion rates within an LMS or standalone analytics platforms.

• Survey & Feedback Tools: Experience with tools like SurveyMonkey, Qualtrics, or built-in LMS survey features for collecting learner feedback and evaluating program effectiveness.

• Data Visualization Tools: Basic understanding of how to interpret and potentially contribute to data visualizations (e.g., using Excel, Tableau, or PowerPoint) to report on learning impact.

CRM & Automation:

• While not a direct CRM role, understanding how learning integrates with employee lifecycle management (HRIS) and potentially client-facing systems (if applicable to other GTM enablement roles) can be an advantage.

• Workflow Automation: Basic understanding of how learning can be integrated into workflows to provide just-in-time support or trigger follow-up actions.

📝 Enhancement Note: The explicit mention of Articulate 360, Rise, and Adobe Captivate indicates these are core technical requirements. BCG's emphasis on data and impact means familiarity with learning analytics and evaluation methods is also crucial.

👥 Team Culture & Values

Operations Values:

• Intellectual Curiosity: A drive to understand complex problems, learn new things, and continuously improve processes and outcomes.

• Collaboration: A belief in the power of teamwork and cross-functional partnerships to achieve greater results than individuals can alone.

• Impact-Driven: A focus on delivering tangible, measurable results that make a significant difference for clients and the firm.

• Excellence & Quality: A commitment to high standards in all work, from analysis and strategy to execution and delivery.

• Integrity & Professionalism: Upholding ethical standards and acting with honesty and accountability in all interactions.

Collaboration Style:

• Partnership-Oriented: Working closely with SMEs, stakeholders, and L&D colleagues to co-create solutions and ensure alignment.

• Constructive Feedback: Openness to giving and receiving feedback to continuously improve learning designs and project outcomes.

• Knowledge Sharing: A culture that encourages sharing best practices, insights, and lessons learned across teams and geographies.

• Agile & Iterative: Willingness to adapt plans and approaches based on new information, feedback, and evolving business needs.

📝 Enhancement Note: BCG values intellectual horsepower and a collaborative, results-oriented approach. For this role, demonstrating how your learning design process aligns with these values—through data, collaboration, and a focus on measurable impact—will be key.

⚡ Challenges & Growth Opportunities

Challenges:

• Translating Complexity: The primary challenge will be distilling highly complex and nuanced regulatory and policy information into easily understandable and actionable learning for a global audience with diverse backgrounds.

• Driving Behavior Change: Moving beyond knowledge transfer to genuinely influence employee behavior and ensure sustained application of risk and compliance principles is a significant challenge.

• Global Consistency vs. Local Nuance: Balancing the need for globally consistent learning standards with the potential for regional variations in regulations or cultural application.

• Stakeholder Alignment: Navigating a matrixed organization with multiple stakeholders who may have differing priorities or perspectives on learning content and delivery.

• Measuring Impact: Demonstrating the ROI of learning interventions, particularly in areas like risk and compliance where direct, immediate financial impact can be hard to attribute solely to training.

Learning & Development Opportunities:

• Advanced Behavioral Design: Opportunities to deepen expertise in behavioral economics, nudging, and change management principles applied to learning.

• Risk & Compliance Expertise: Gaining in-depth knowledge of BCG's global risk framework and compliance landscape.

• Digital Learning Technologies: Exploring emerging technologies and advanced features in authoring tools and learning platforms.

• Global Program Management: Developing skills in managing large-scale, multi-country learning initiatives.

• Mentorship: Access to senior leaders within BCG's L&D and Risk functions for guidance and career development.

📝 Enhancement Note: The challenges presented highlight the strategic and complex nature of the role. Overcoming these will require strong analytical skills, creativity, and robust stakeholder management, which in turn create significant growth opportunities.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to translate a highly complex regulatory requirement into a simple, actionable learning module. What was your process, and what was the outcome?" (Focus on your methodology, simplification techniques, and impact.)

• "How do you ensure learning solutions drive actual behavior change rather than just knowledge acquisition, especially in compliance contexts?" (Discuss behavioral design principles, practical application, reinforcement strategies.)

• "Walk me through your end-to-end project management process for a significant learning initiative. How do you manage timelines, stakeholders, and quality control?" (Highlight your project planning, risk mitigation, and communication strategies.) Company & Culture Questions:

• "What do you know about BCG's approach to risk management and compliance?" (Research their values, recent reports, and any public statements on these topics.)

• "How would you approach building relationships with subject matter experts in Legal and Risk who may have very different priorities?" (Discuss your communication, empathy, and negotiation skills.)

• "How do you see this role contributing to BCG's overall mission and operational excellence?" (Connect your learning design impact to broader business goals like risk mitigation and client trust.) Portfolio Presentation Strategy:

• Structure: For each project, use the STAR method (Situation, Task, Action, Result) or a similar framework. Clearly state the business problem, your role and objective, the specific actions you took (design choices, tool usage, collaboration), and the measurable results/impact.

• Visuals: Use screenshots or brief demos of your work. Highlight interactive elements, effective visuals, and clear instructional text.

• Focus on Rationale: Be prepared to explain why you made certain design choices – e.g., why a particular format was chosen, why a specific interaction was included, how it addresses a behavioral need.

• Quantify Impact: Clearly state any metrics or evidence of success for each project.

• Conciseness: Practice presenting each project concisely, as you will likely have limited time. Be ready to go deeper on specific aspects if asked.

📝 Enhancement Note: BCG interviews are known for being rigorous. Candidates should prepare detailed examples that showcase strategic thinking, analytical skills, and a deep understanding of learning design principles, particularly as they apply to complex operational areas like risk and compliance.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided link on the BCG careers portal.

• Portfolio Customization: Curate your portfolio to prominently feature projects demonstrating your expertise in designing learning for complex topics (like risk/compliance), your application of behavioral design principles, and your ability to manage projects end-to-end. Ensure it highlights quantifiable impact.

• Resume Optimization: Tailor your resume to emphasize keywords such as "Instructional Design," "Learning Experience Design," "Behavioral Design," "Project Management," "Stakeholder Management," "Articulate 360," and "Compliance Training." Clearly articulate your accomplishments with metrics.

• Interview Preparation: Practice articulating your design process, project management approach, and stakeholder collaboration skills. Prepare specific examples using the STAR method for potential behavioral and situational interview questions. Rehearse your portfolio presentation for clarity and impact.

• Company Research: Deeply research Boston Consulting Group's values, mission, industry standing, and specific initiatives related to risk, compliance, and employee development. Understand their consulting methodology and how learning enablement supports their business objectives.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.