Gestionnaire principal, responsable du programme de strategie pour les nouveaux produits /Senior Manager, New Product Strategy Program Lead

📍 Job Overview

Job Title: Senior Manager, New Product Strategy Program Lead

Company: RTX (Pratt & Whitney Canada)

Location: Longueuil, Quebec, Canada

Job Type: Full-time

Category: Operations Strategy & Program Management (Aerospace)

Date Posted: May 1, 2026

Experience Level: Senior (10+ years)

Remote Status: On-site

🚀 Role Summary

• Lead the strategic development and execution of new engine programs, focusing on aftermarket business models and in-service product performance.

• Drive operational efficiency and cost optimization within engine programs and commercial offerings.

• Foster strong cross-functional collaboration with engineering, marketing, business development, and customer service teams.

• Act as a key liaison between customers, OEMs, and internal stakeholders to ensure program alignment and risk mitigation.

• Leverage digital connectivity and predictive analytics to enhance engine performance monitoring and proactive customer support.

📝 Enhancement Note: This role sits within the Customer Programs organization at Pratt & Whitney Canada, specifically focusing on the PW100 engine program. It requires a blend of strategic planning, program management, customer-facing expertise, and a deep understanding of aerospace engine operations. The emphasis on "aftermarket business models" and "in-service product performance" suggests a strong focus on post-sale service, support, and revenue generation from existing fleets.

📈 Primary Responsibilities

• Develop and implement innovative aftermarket business models and service strategies for new engine products and existing fleets.

• Manage in-service product performance, ensuring customer satisfaction and adherence to OEM product support agreements.

• Lead cross-functional teams to define, monitor, and influence new engine program deliverables, ensuring alignment with strategic objectives.

• Oversee the management of product and commercial offerings, including DPHM (Detailed Product Health Monitoring) services, retrofit programs, and in-service product campaigns.

• Drive engine operating cost optimization through strategic initiatives and process improvements.

• Serve as the voice of the customer and market expert to shape product strategy and inform commercial decisions.

• Proactively manage commitments and mitigate risks associated with OEM product support agreements and customer engagements.

• Support financial reviews and develop strategies to improve overall business performance and profitability.

• Leverage digital connectivity for predictive analytics, enabling proactive and personalized engine support.

• Develop business cases and manage aftermarket budgets to support program objectives and ensure financial viability.

• Represent enterprise-wide business needs and advocate for strategic priorities across the organization in a matrixed environment.

📝 Enhancement Note: The responsibilities highlight a significant focus on ensuring the success of new products after they enter service, emphasizing revenue generation through services, performance optimization, and strong customer relationships. The mention of "DPHM services" and "predictive analytics" indicates a need for proficiency in modern aerospace support technologies.

🎓 Skills & Qualifications

Education:

• Bachelor's degree in Aeronautics, Aerospace Engineering, Mechanical Engineering, or Electrical Engineering.

Experience:

• Bachelor's degree with 10-15 years of relevant experience, OR

• Master's degree with 6-10 years of relevant experience.

• Extensive experience in aerospace, specifically with aircraft engine programs.

• Proven background in engine repair and overhaul processes.

Required Skills:

• Strong project management skills, with the ability to manage complex, multi-stakeholder programs.

• Excellent business acumen and strategic thinking capabilities.

• Solid technical and product knowledge, particularly concerning aircraft engines.

• Expertise in aftermarket business models and service offering development.

• Proficiency in financial analysis, budgeting, and budget management.

• Demonstrated ability to drive cross-functional leadership and collaboration.

• Strong understanding of digital connectivity and its application in predictive analytics for asset monitoring.

• Exceptional interpersonal and communication skills, with the ability to articulate complex information clearly.

• Fluency in both French and English, including the ability to read, write, and communicate technical documentation and engage with international stakeholders.

Preferred Skills:

• Experience with warranty and concession management processes.

• Knowledge of retrofit program management.

• Familiarity with supply chain operations within the aerospace industry.

• Experience in developing and presenting business cases.

📝 Enhancement Note: The dual language requirement (French/English) is critical for this role, reflecting its base in Quebec and its global operational scope. The experience level suggests a need for seasoned professionals capable of strategic leadership and complex problem-solving.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Documented experience in developing and implementing new business models, particularly in service-based or aftermarket offerings.

• Case studies demonstrating successful management of complex aerospace programs, including scope, budget, and timeline adherence.

• Examples of strategies implemented to optimize operating costs and improve business performance within an engineering or manufacturing context.

• Evidence of driving cross-functional alignment and managing stakeholders in a matrixed organizational structure.

Process Documentation:

• Showcase of ability to define, document, and optimize operational workflows for new product introductions and aftermarket services.

• Examples of risk mitigation strategies and proactive management of commitments related to customer support agreements.

• Documentation of experience in financial review processes and budget management for large-scale programs.

• Evidence of contributions to or leadership of initiatives leveraging digital connectivity for operational improvements.

📝 Enhancement Note: Candidates should be prepared to present tangible examples of their strategic planning, program execution, and operational optimization successes. A portfolio that clearly illustrates their ability to manage complex aerospace programs and drive business outcomes will be highly valued.

💵 Compensation & Benefits

Salary Range:

Benefits:

• Pension and savings plan with employer contributions

• Comprehensive group insurance program (health, dental, vision, etc.)

• Opportunities for advancement and career progression within RTX.

• Merit or recognition program to acknowledge outstanding performance.

• Health and wellness program, including access to virtual health care.

• Access to a recreational and sports club.

• Proximity to daycares.

• Convenient transportation accessibility or public transit program.

Working Hours:

• Full-time, Monday to Friday.

• Flexible hours are offered, providing a degree of autonomy in scheduling work within the standard work week.

• This role requires exclusive on-site presence in Longueuil.

📝 Enhancement Note: The estimated salary range is based on data from industry salary surveys for senior engineering and program management roles in the aerospace sector in Canada, considering the experience level and the advanced technical domain. Benefits are comprehensive, reflecting RTX's commitment to employee well-being and long-term career development.

🎯 Team & Company Context

🏢 Company Culture

Industry: Aerospace & Defense, focused on aircraft engine manufacturing and services. Pratt & Whitney Canada is a key player in global aviation, known for its innovation and reliability.

Company Size: RTX is a large, global corporation (over 130,000 employees globally), with Pratt & Whitney Canada being a significant division. This size offers stability and extensive resources, while also implying a structured corporate environment.

Founded: Pratt & Whitney Canada was founded in 1928. This long history signifies deep expertise, established processes, and a strong legacy in aerospace innovation.

Team Structure:

• The role is within the Customer Programs organization, specifically supporting the PW100 engine program.

• This team likely operates within a matrixed structure, requiring collaboration with various departments like Engineering, Business Development, Marketing, and Customer Service.

Methodology:

• Emphasis on data-driven decision-making, leveraging digital connectivity for predictive analytics and proactive support.

• Commitment to customer-centric solutions, aiming to be the customer's preferred choice through high product/service dependability.

• Focus on innovation and continuous improvement in aftermarket business models and service offerings.

• A culture that fosters learning, diversity, inclusion, and professional development.

• Actions are based on proactivity, integrity, and respect.

Company Website: https://www.prattwhitney.com/ (Note: RTX is the parent company, P&WC is a division)

📝 Enhancement Note: The company culture is presented as a blend of innovation, customer focus, and employee development, rooted in a long history of aerospace excellence. The matrixed structure common in large organizations like RTX means that strong collaboration and communication skills are paramount for success.

📈 Career & Growth Analysis

Operations Career Level: This is a Senior Manager position, indicating a leadership role with significant strategic responsibility. It's positioned at a level where individuals are expected to drive major initiatives, manage complex programs, and influence business strategy. The role requires a blend of technical expertise in aerospace engines and strong business/program management acumen.

Reporting Structure: The role likely reports to a Director or Vice President within the Customer Programs or Aftermarket Services division. The "Program Lead" designation implies direct oversight of program-specific activities and potentially a team, while also reporting upwards on progress and strategic direction.

Operations Impact: This role has a direct impact on the success of new engine programs by ensuring seamless entry into service, maximizing customer satisfaction, and driving revenue through aftermarket services. By optimizing operating costs and identifying new business models, the role contributes significantly to the profitability and competitive positioning of Pratt & Whitney Canada's engine offerings.

Growth Opportunities:

• Operations Skill Advancement: Deepen expertise in aerospace aftermarket services, new product introduction strategies, and advanced analytics for product support.

• Leadership Development: Opportunities to lead larger program teams, manage more complex product lines, or transition into broader divisional leadership roles.

• Strategic Influence: Contribute to shaping the future of P&WC's product and service offerings in key markets, potentially influencing R&D priorities and market strategies.

• Cross-functional Mobility: Potential to move into roles within business development, marketing, engineering program management, or global customer support leadership.

📝 Enhancement Note: This role is a significant step for experienced aerospace professionals looking to move into strategic leadership. The combination of technical depth and business strategy makes it a valuable position for career advancement within the aerospace sector.

🌐 Work Environment

Office Type: The role is based at the Pratt & Whitney Canada headquarters in Longueuil, Quebec. This is an on-site position, emphasizing the need for in-person collaboration.

Office Location(s): 1000 Blvd Marie-Victorin, J01 BLDG, Longueuil, QC, Canada. This location is described as being accessible by public transit and offers free parking.

Workspace Context:

• A professional, collaborative office environment within a major aerospace innovation hub.

• Expectation of interaction with diverse teams across engineering, customer support, and business functions.

• Access to necessary technological tools and systems for program management, data analysis, and communication.

Work Schedule:

• Standard Monday to Friday work week.

• Flexible hours are available, allowing professionals to manage their workday within operational needs.

• The role is exclusively on-site, requiring consistent physical presence.

📝 Enhancement Note: The on-site requirement is a key characteristic of this role, typical for positions that involve significant team collaboration, direct stakeholder engagement, and access to sensitive company facilities or information. The flexible hours offer a degree of work-life balance within this structure.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely a review of the resume and cover letter by HR, assessing basic qualifications and experience.

• Hiring Manager Interview: A deeper dive into technical expertise, program management experience, strategic thinking, and leadership capabilities. Expect questions on how you've handled complex projects, managed customer relationships, and driven operational improvements.

• Panel Interview(s): May involve interviews with key stakeholders from engineering, customer service, and business development. This assesses cross-functional collaboration skills, communication style, and cultural fit. Be prepared to discuss your approach to problem-solving and stakeholder management.

• Case Study/Presentation: Candidates may be asked to present a case study from their portfolio or complete a take-home assignment demonstrating their strategic planning, problem-solving, or financial analysis skills relevant to new product strategies or aftermarket operations.

• Final Interview: Potentially with a senior leader to discuss strategic vision and overall fit within the organization.

Portfolio Review Tips:

• Quantify Achievements: For each project or responsibility highlighted, use numbers and data to demonstrate impact (e.g., "Increased customer satisfaction by X%", "Reduced operating costs by Y%", "Managed budget of $Z million").

• Showcase Process Improvement: Detail the "before" and "after" of processes you've optimized, focusing on efficiency gains, risk reduction, or revenue increases.

• Highlight Cross-Functional Collaboration: Provide examples of how you've successfully worked with diverse teams to achieve common goals, especially in a matrixed environment.

• Demonstrate Strategic Thinking: Explain the strategic rationale behind your decisions and how they aligned with broader business objectives.

• Tailor to the Role: Emphasize experience with new product introductions, aftermarket services, customer relations, and financial management in the aerospace sector.

Challenge Preparation:

• New Product Strategy: Be ready to discuss how you would approach developing strategies for new aerospace products, considering market analysis, customer needs, and competitive landscapes.

• Aftermarket Business Models: Prepare to brainstorm or discuss existing models for generating revenue from in-service aircraft engines (e.g., maintenance contracts, parts sales, performance services).

• Risk Management: Think about common risks in aerospace programs (technical, financial, regulatory, supply chain) and how you would mitigate them.

• Stakeholder Alignment: Practice articulating how you would gain buy-in and maintain alignment from various departments and external partners.

📝 Enhancement Note: A strong portfolio that clearly articulates impact and demonstrates strategic thinking is crucial. Candidates should be prepared to walk interviewers through their achievements and explain their decision-making processes in detail.

🛠 Tools & Technology Stack

Primary Tools:

• Project Management Software: Experience with tools like Microsoft Project, Jira, Asana, or similar platforms for managing timelines, resources, and deliverables.

• CRM Systems: Familiarity with customer relationship management systems for tracking customer interactions and managing client data (e.g., Salesforce, Dynamics 365, though specific aerospace CRMs might also be relevant).

• ERP Systems: Understanding of enterprise resource planning systems for integrated business management (e.g., SAP, Oracle).

• Microsoft Office Suite: Advanced proficiency in PowerPoint (for presentations and strategy articulation), Excel (for financial analysis, budgeting, data modeling), Word, and Access.

Analytics & Reporting:

• Data Analysis Tools: Experience with tools for extracting, analyzing, and visualizing data. This could include BI tools like Tableau, Power BI, or even advanced Excel functions and potentially statistical software if applicable.

• DPHM Systems: Familiarity with or ability to quickly learn systems for Detailed Product Health Monitoring, which is critical for predictive analytics in aerospace.

• Reporting Tools: Ability to generate clear, concise reports for financial reviews and stakeholder updates.

CRM & Automation:

• Digital Connectivity Platforms: Understanding of how to leverage IoT data and digital platforms for monitoring engine performance and enabling predictive analytics.

• Workflow Automation: While not explicitly stated, an understanding of how automation can streamline processes in program management or customer service would be beneficial.

📝 Enhancement Note: Proficiency in standard business productivity and project management tools is expected. Specific experience with aerospace-specific systems like DPHM or aviation-focused CRM/ERP solutions would be a significant advantage. The emphasis on digital connectivity suggests an openness to adopting and utilizing advanced data analytics tools.

👥 Team Culture & Values

Operations Values:

• Customer Focus: A deep commitment to understanding and meeting customer needs, ensuring customer satisfaction and preferred status.

• Integrity & Respect: Upholding high ethical standards in all dealings with colleagues, customers, and partners.

• Proactivity & Accountability: Taking initiative, anticipating needs, and owning outcomes for program success.

• Collaboration & Teamwork: Working effectively across departments and with external stakeholders to achieve shared objectives.

• Innovation & Continuous Improvement: Driving advancements in business models, services, and operational efficiencies.

• Learning & Development: Fostering a culture where employees are encouraged to grow, learn, and develop their skills.

Collaboration Style:

• Cross-functional Integration: Working seamlessly with diverse teams (engineering, sales, service) to align strategies and deliverables.

• Stakeholder Management: Effectively communicating with and influencing internal and external stakeholders, including customers and OEMs.

• Data-Driven Discussions: Using data and analytics to support decision-making and drive discussions, fostering a logical and objective approach.

• Open Communication: Encouraging transparent communication and feedback exchange to identify issues and opportunities.

📝 Enhancement Note: The company emphasizes a strong ethical foundation, a customer-first mentality, and a proactive, collaborative approach to problem-solving. Candidates who can demonstrate these values in their work style will be a good fit.

⚡ Challenges & Growth Opportunities

Challenges:

• Navigating Matrixed Organizations: Effectively influencing and aligning multiple departments with potentially competing priorities to achieve program goals.

• Balancing New Product Launch with In-Service Support: Managing the complexities of introducing new technologies while ensuring robust support for existing fleets and customer commitments.

• Rapid Technological Evolution: Keeping pace with advancements in engine technology, digital connectivity, and predictive analytics to maintain a competitive edge.

• Global Customer Base: Managing diverse customer expectations and operational environments across different regions.

• Optimizing Operating Costs: Identifying and implementing cost-saving measures without compromising product reliability or customer satisfaction.

Learning & Development Opportunities:

• Specialized Training: Access to training in advanced aerospace technologies, new product development lifecycles, and aftermarket service strategies.

• Industry Conferences: Opportunities to attend and present at key aerospace industry events, networking and staying abreast of market trends.

• Mentorship Programs: Potential to be mentored by senior leaders or to mentor junior staff, fostering leadership and knowledge transfer.

• Exposure to Global Operations: Gaining experience in managing programs that span multiple international markets and customer bases.

📝 Enhancement Note: This role presents significant challenges that are typical of senior positions in a dynamic industry like aerospace. The growth opportunities are substantial, offering paths for both technical specialization and broader leadership development.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you developed a new business model for a product or service. What was the process, what were the key challenges, and what was the outcome?" (Focus on aftermarket, service, or revenue generation strategies).

• "How would you approach aligning engineering, marketing, and customer service teams on the strategy for a new engine program, especially in a matrixed organization?" (Prepare to discuss your stakeholder management and communication techniques).

• "Walk us through a situation where you had to optimize operating costs for a product or program. What metrics did you use, what actions did you take, and what was the impact?" (Quantify results).

Company & Culture Questions:

• "What do you know about Pratt & Whitney Canada and its role in the aerospace industry?" (Research their history, key products like the PW100, and recent innovations).

• "How do you embody our values of Integrity, Respect, Proactivity, and Collaboration?" (Provide specific examples from your experience).

Portfolio Presentation Strategy:

• Storytelling: Structure your portfolio presentations around compelling narratives that highlight a problem, your solution, the actions you took, and the measurable results.

• Visual Aids: Use clear, concise slides with impactful charts, graphs, and key metrics. Avoid text-heavy slides.

• Focus on Impact: For each case study, clearly articulate the business impact (revenue generated, costs saved, efficiency gained, customer satisfaction improved).

• Prepare for Q&A: Anticipate questions about your decision-making process, challenges faced, and alternative approaches you considered. Be ready to go deeper into the details of your projects.

• Demonstrate Bilingualism: If presenting in English, be prepared to switch to French for specific terms or concepts if asked, or to demonstrate your facility with the language.

📝 Enhancement Note: Candidates should prepare to discuss their experience in the context of aerospace, new product strategy, and aftermarket services. Demonstrating a strategic mindset, strong analytical skills, and effective stakeholder management will be key.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided link on the RTX careers portal.

• Customize Your Resume: Tailor your resume to highlight experience in aerospace engineering, program management, new product strategy, aftermarket services, and customer relationship management. Use keywords from the job description, such as "new product strategy," "aftermarket business models," "OEM," "predictive analytics," and "cross-functional leadership."

• Prepare Your Portfolio: Curate a selection of your most impactful projects that demonstrate your strategic planning, program execution, cost optimization, and cross-functional collaboration skills. Focus on quantifiable achievements and be ready to present 2-3 key case studies during the interview process.

• Research RTX and P&WC: Familiarize yourself with Pratt & Whitney Canada's history, its role within RTX, its key products (especially the PW100 engine), and its stated company values. Understand their position in the aerospace market.

• Practice Interview Responses: Prepare answers to common interview questions, including behavioral, situational, and technical questions. Practice articulating your experience using the STAR method (Situation, Task, Action, Result) and be ready to discuss your portfolio in detail.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.