Full Time Framer

📍 Job Overview

Job Title: Full Time Framer

Company: Michaels Stores

Location: Knoxville, TN (Store - 6618 Pleasant Ridge Rd)

Job Type: Full Time

Category: Retail Operations / Custom Framing Specialist

Date Posted: August 18, 2026

Experience Level: Entry-Level to Junior (0-2 years)

Remote Status: On-site

🚀 Role Summary

• This role is centered on providing exceptional customer service within a retail environment, specifically focusing on custom framing solutions.

• Key responsibilities include building customer relationships, driving sales through personalized recommendations, and ensuring high-quality production of framing orders.

• The Framer will also be involved in general store operations, including merchandising, inventory management, and maintaining a safe, clean, and organized sales floor.

• This position requires proficiency in basic technical skills related to framing equipment and a strong understanding of retail sales and customer engagement strategies.

📝 Enhancement Note: The job title "Framer" combined with the context of Michaels Stores and the description of "building customer relationships while creating a memorable framing solution for their art" strongly indicates a specialized retail operations role focused on custom framing services. The emphasis on sales, customer interaction, and production quality positions this as a customer-facing, hands-on operations role.

📈 Primary Responsibilities

• Customer Engagement & Sales:

  • Build and maintain strong customer relationships by actively engaging with shoppers and understanding their creative needs.
  • Utilize Elevated ABC Deliver methodology to provide personalized custom framing solutions that meet customer expectations and drive sales.
  • Acknowledge customers promptly, assist them in locating products, and offer solutions to enhance their shopping experience.

• Custom Framing Production:

  • Accurately measure and design custom framing projects based on customer specifications and artwork requirements.
  • Operate framing equipment, including glass cutters and heat presses, to produce high-quality, finished framing orders.
  • Ensure all framing orders are completed with exceptional quality and delivered on time according to established standards.

• Store Operations & Merchandising:

  • Maintain the ready-made frame department, ensuring it is well-merchandised, organized, and stocked.
  • Support SISO (Sourced In Store Only) and Directed Replenishment processes to ensure optimal inventory levels for framing materials and finished goods.
  • Participate actively in truck un-load and stocking processes, adhering to Standard Operating Procedures (SOPs) to ensure efficient inventory management and store readiness.
  • Contribute to maintaining a safe, clean, and clutter-free store environment for both customers and team members.

• Point of Sale & Omni-Channel Support:

  • Operate the cash register accurately and efficiently, adhering to all cash handling and transaction standards.
  • Assist with and support Omni-channel processes, ensuring a seamless customer experience across online and in-store channels.

• Compliance & Teamwork:

  • Adhere strictly to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with all applicable laws and regulations.

  • Support and actively participate in shrink and safety programs to minimize loss and ensure a secure work environment.

  • Interact with colleagues in a respectful and positive manner, promoting teamwork and contributing to the organization's vision and values.

📝 Enhancement Note: The responsibilities clearly outline a dual role: direct customer sales and service within the framing department, and broader store operations. The mention of "Elevated ABC Deliver" suggests a specific sales methodology to be employed, and "SISO and Directed Replenishment" points to inventory management practices within a retail context.

🎓 Skills & Qualifications

Education: High school diploma or equivalent is typically expected for entry-level retail positions. Specific certifications in art, design, or framing are not explicitly required but could be beneficial.

Experience:

• 0-2 years of experience in a customer-facing role, preferably within a retail environment.

• Demonstrated ability to learn and apply new skills, particularly those involving technical equipment and sales processes. Required Skills:

• Basic computer skills for point-of-sale (POS) systems, inventory management, and potential design software.

• Basic measuring skills for accurate custom framing design and production.

• Ability to operate framing equipment and glass cutters safely and effectively.

• Strong customer service orientation with a friendly and approachable demeanor.

• Effective communication skills for interacting with customers and team members.

• Ability to work collaboratively in a team environment.

• Basic understanding of retail sales principles and customer engagement. Preferred Skills:

• Previous retail experience, particularly in specialty retail or art/craft environments.

• Proven experience selling products or services directly to customers.

• Familiarity with custom framing techniques or art presentation.

• Experience with POS systems and cash handling procedures.

• Basic visual merchandising skills.

📝 Enhancement Note: The "Minimum Type of experience" and "Preferred Type of experience" directly translate into the required and preferred skills. The emphasis on basic computer and measuring skills, along with operating framing equipment, highlights the core technical requirements for this role.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio is not explicitly requested for this entry-level role, candidates are encouraged to highlight any relevant experience in their resume or during the interview that demonstrates:
  • Customer Interaction Examples: Instances where they successfully built rapport with customers and met their needs.
  • Problem-Solving Scenarios: Situations where they resolved customer issues or provided creative solutions.
  • Quality of Work: Examples of past work that showcases attention to detail and craftsmanship, even if not directly framing-related.
  • Sales Achievements: Any quantifiable successes in sales or customer satisfaction metrics from previous roles.

Process Documentation:

• Understanding and adherence to Standard Operating Procedures (SOPs) for all job functions, including customer service, sales, production, and inventory management.

• Familiarity with the process of custom framing order fulfillment, from initial customer consultation to final product delivery.

• Ability to follow established protocols for cash handling, inventory tracking, and store opening/closing procedures.

📝 Enhancement Note: For an entry-level retail role like this, a formal portfolio is unlikely. However, the emphasis on "process" in the job description suggests that demonstrating an understanding of and ability to follow established procedures (SOPs, sales processes, framing order flow) is crucial. Candidates should be prepared to discuss how they have followed processes in previous roles.

💵 Compensation & Benefits

Salary Range: Based on industry standards for entry-level retail positions with specialized skills (like custom framing) in Knoxville, TN, the estimated hourly wage would likely range from $13.00 to $17.00 per hour. This estimate considers the full-time nature of the role, the required technical skills, and the retail environment.

Benefits:

• Health & Wellness:

  • Medical, Dental, and Vision coverage.
  • Telemedicine services for convenient healthcare access.
  • Employee Assistance Program (EAP) for confidential support.

• Financial Security:

  • 401(k) plan with employer match.
  • Flexible Spending Accounts (FSAs) for healthcare and dependent care.
  • Commuter benefits to assist with transportation costs.

• Professional Development:

  • Tuition assistance to support further education.
  • Adoption assistance for team members growing their families.

• Additional Perks:

  • Voluntary insurance options for enhanced coverage.

  • Significant employee discounts on Michaels products.

  • Access to partner discount programs. Working Hours: This is a full-time position. While the exact schedule will vary based on store needs and staffing, it will likely involve approximately 40 hours per week, including nights, weekends, and potentially early mornings. The role is on-site, requiring physical presence at the retail store location.

📝 Enhancement Note: The benefits listed are directly extracted from the provided text. The salary range is an estimation based on typical retail associate pay in a mid-sized US city for a full-time role with specialized duties, adjusted for the current year. The estimate is derived from general knowledge of retail compensation benchmarks and cost of living in Knoxville, TN.

🎯 Team & Company Context

🏢 Company Culture

Industry: Retail (Arts, Crafts, and Framing)

The company operates in the arts, crafts, and custom framing retail sector. As a leading retailer in North America, Michaels focuses on inspiring creativity and celebrating life's moments. This industry context implies a customer base that values creativity, DIY projects, and personalized decor, with a strong emphasis on product knowledge and customer guidance.

Company Size: The Michaels Companies, Inc. operates over 1,300 stores in the US and Canada, indicating a large, established retail enterprise. This size suggests structured operational processes, a defined corporate hierarchy, and opportunities for career advancement within a large organization.

Founded: Founded in 1973 and headquartered in Irving, Texas. This long history indicates stability, established brand recognition, and a deep understanding of the arts and crafts market.

Team Structure:

• Store Level: The Framer will be part of a store team that typically includes a Store Manager, Assistant Store Manager(s), Key Holders, and other Sales Associates and Specialists (like framers).

• Reporting: This role likely reports directly to a Framing Manager or a Store Manager, depending on the store's specific structure and the presence of a dedicated framing department lead.

• Collaboration: The Framer will collaborate closely with other store team members to ensure smooth daily operations, assist customers across departments, and support overall store goals. Cross-functional collaboration within the store is essential for customer service and operational efficiency.

Methodology:

• Customer-Centric Approach: The company emphasizes building customer relationships and providing memorable experiences, particularly through the "Elevated ABC Deliver" methodology for custom framing.

• Process Adherence: A strong reliance on Standard Operating Procedures (SOPs) ensures consistency in service, sales, and operational tasks across all locations.

• Data-Driven Decisions (at higher levels): While not directly for this role, the company likely uses sales data, inventory metrics, and customer feedback to inform merchandising, staffing, and strategic decisions.

Company Website: www.michaels.com

📝 Enhancement Note: The company description and founding date provide context for its market position and longevity. The team structure and methodology are inferred from typical retail store operations and the specific mention of "Elevated ABC Deliver" and SOPs.

📈 Career & Growth Analysis

Operations Career Level: This role is an entry-level to junior position within the retail operations framework. It focuses on the execution of specific operational tasks (framing, customer service, merchandising) under supervision. Success in this role provides a foundation for understanding retail operations, customer engagement, and specialized service delivery.

Reporting Structure: The Framer will report to store management, likely a Store Manager or a designated Framing Department Manager. This structure provides direct oversight, training, and performance feedback.

Operations Impact: The Framer's impact on operations is direct and customer-facing. By providing excellent custom framing services, they contribute to:

• Revenue Generation: Driving sales through custom framing orders and upselling.

• Customer Loyalty: Creating positive experiences that encourage repeat business and positive word-of-mouth.

• Brand Reputation: Upholding the Michaels brand as a trusted source for creative solutions and quality craftsmanship.

• Operational Efficiency: Maintaining organized workspaces, accurate order fulfillment, and efficient store operations.

Growth Opportunities:

• Specialization: Potential to become a lead framer or expert in custom framing techniques, offering advanced design and production services.

• Sales Advancement: Opportunity to move into sales associate roles with broader product responsibilities or into leadership positions like Key Holder or Assistant Manager.

• Cross-Training: Gaining experience in other store departments, such as visual merchandising or inventory management, to broaden operational knowledge.

• Management Track: With demonstrated leadership, performance, and further development, progression to Assistant Store Manager or Store Manager roles is a potential long-term career path within Michaels.

📝 Enhancement Note: The career analysis is based on typical progression paths within large retail organizations, considering the entry-level nature of the Framer role and the specialized skills involved. The emphasis is on how this role serves as a stepping stone to broader retail operations and management responsibilities.

🌐 Work Environment

Office Type: Public retail store setting. The primary workspace is the sales floor and a dedicated custom framing area within the store.

Office Location(s): Specifically located at the Michaels store at 6618 Pleasant Ridge Rd in Knoxville, TN. The environment is a customer-facing retail space.

Workspace Context:

• Customer Interaction Focus: The environment is designed to be welcoming to customers, requiring a professional and friendly presentation at all times.

• Operational Tools: Access to framing equipment, glass cutters, heat presses, cash registers, computers for POS and inventory systems, and potentially design software.

• Team Collaboration: Opportunities for daily interaction with store management and fellow team members to coordinate tasks, share information, and support each other. The framing shop environment can be more focused and specialized, while the sales floor requires broader customer engagement.

Work Schedule: The role is full-time, typically around 40 hours per week. Work hours will include nights, weekends, and early mornings to cover store operating hours and meet customer demand. The work is performed entirely on-site within the retail store.

📝 Enhancement Note: The work environment description is derived from the "Work Environment" section of the job description, highlighting the retail setting, specialized framing area, and the need for customer interaction and operational tool usage.

📄 Application & Portfolio Review Process

Interview Process:

1. Application Submission: Submit resume and complete the online application.

2. Initial Screening: HR or a hiring manager may conduct a brief phone screen to assess basic qualifications and interest.

3. In-Person Interview: This will likely involve a conversation with the Store Manager or a designated interviewer. Focus will be on:

• Customer service philosophy and experience.
• Ability to learn technical skills (framing equipment, measuring).
• Understanding of retail sales and merchandising.
• Teamwork and problem-solving capabilities.
• Availability and commitment to the full-time schedule.

1. Skills Assessment (Potential): You might be asked to demonstrate basic measuring skills or discuss how you would approach a customer consultation for framing.

2. Final Decision: Offer extended based on interview performance and fit with the store team.

Portfolio Review Tips:

• Resume Focus: Ensure your resume clearly highlights any customer service, sales, or hands-on experience. Quantify achievements where possible (e.g., "Increased customer satisfaction by X%," "Consistently met sales targets").

• Highlight Relevant Skills: Specifically mention any experience with tools, equipment, measuring, or creative tasks. If you have personal projects involving framing or art, mention them.

• Behavioral Examples: Be prepared to discuss situations where you demonstrated strong customer service, problem-solving, teamwork, or an ability to learn new skills quickly. Use the STAR method (Situation, Task, Action, Result).

• Custom Framing Interest: Articulate your interest in custom framing and your desire to help customers bring their creative visions to life.

Challenge Preparation:

• Customer Scenario: Be ready to role-play how you would greet a customer, inquire about their framing needs, and guide them through the design process.

• Problem-Solving Question: Prepare for a question like, "A customer is unhappy with their framing order. How would you handle this?" Focus on listening, empathizing, and finding a resolution according to store policy.

• Technical Aptitude: Be prepared to discuss your comfort level with learning to use new equipment and following detailed instructions for production.

📝 Enhancement Note: The interview process and preparation tips are tailored for an entry-level retail role involving specialized services. The emphasis is on customer service, willingness to learn, and basic operational competencies, rather than a formal portfolio presentation.

🛠 Tools & Technology Stack

Primary Tools:

• Framing Equipment: Proficiency with various framing tools, including but not limited to:

  • Glass cutters (for custom-sized glass/acrylic).
  • Heat presses (for mounting, laminating, or applying finishes).
  • Mat cutters (manual or automated, for creating custom mats).
  • Cutting mats, rulers, and measuring devices.
  • Staplers, glues, and other fastening tools for frame assembly.

• Measuring Devices: Precision rulers, tape measures, and calipers for accurate measurements of artwork and materials.

Analytics & Reporting:

• POS System: Experience with retail point-of-sale systems for processing transactions, managing inventory lookup, and potentially accessing customer order history.

• Inventory Management Software: Familiarity with systems used for tracking stock levels, managing replenishment, and processing incoming shipments (e.g., for tracking framing materials and ready-made frames).

CRM & Automation:

• Customer Relationship Management (CRM) Elements: While not a dedicated CRM role, the "Elevated ABC Deliver" methodology implies using customer information to build relationships and personalize service. This could involve notes on customer preferences or past orders within the POS system.

• Order Management Systems: Understanding the workflow for creating, tracking, and completing custom framing orders.

📝 Enhancement Note: The tools listed are specific to the "Framer" role and the retail environment described. The emphasis is on the hands-on equipment and the systems used for sales and inventory management within a retail store.

👥 Team Culture & Values

Operations Values:

• Customer Focus: Placing the customer at the center of all interactions, aiming to provide exceptional service and creative solutions that bring joy.

• Creativity & Passion: Encouraging a passion for arts, crafts, and creative expression, both in products and in problem-solving.

• Quality & Craftsmanship: Upholding high standards for the quality of custom framing services and the presentation of products.

• Teamwork & Respect: Fostering a collaborative environment where team members support each other, communicate openly, and treat everyone with respect.

• Efficiency & Compliance: Adhering to established processes and SOPs to ensure operational efficiency, safety, and compliance with company policies.

Collaboration Style:

• Cross-functional Integration: Working seamlessly with other store team members to assist customers across departments, manage inventory, and ensure smooth store operations.

• Process Improvement Feedback: Openness to providing feedback on processes and suggesting improvements, particularly within the framing department, to enhance efficiency and customer satisfaction.

• Knowledge Sharing: Willingness to share skills and knowledge, especially regarding framing techniques or customer service best practices, with colleagues.

📝 Enhancement Note: The values and collaboration style are inferred from the company's mission statement ("fuel the joy of creativity and celebration"), the emphasis on customer relationships, adherence to SOPs, and the general collaborative nature expected in a retail store environment.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Sales & Production: Effectively managing customer consultations and sales efforts while also meeting production deadlines for custom framing orders.

• Technical Skill Acquisition: Quickly learning and mastering the operation of framing equipment and techniques to ensure quality and efficiency.

• Customer Expectations Management: Handling diverse customer needs and expectations for custom framing, from simple projects to complex artistic pieces.

• Retail Pace: Adapting to the dynamic nature of a retail environment, including busy periods, varied customer interactions, and general store operational duties.

• Inventory Management: Ensuring adequate stock of framing materials while minimizing waste and managing inventory accurately.

Learning & Development Opportunities:

• Framing Expertise: Deepen knowledge of framing materials, techniques, design principles, and preservation methods.

• Sales & Customer Service Skills: Enhance abilities in consultative selling, relationship building, and customer problem-solving.

• Retail Operations Management: Gain exposure to broader retail operations, including visual merchandising, inventory control, and team leadership.

• Product Knowledge: Expand understanding of the full range of arts and crafts products offered by Michaels.

• Potential for Advancement: Opportunities to move into roles with greater responsibility, such as Key Holder, Assistant Manager, or specialized department lead positions.

📝 Enhancement Note: Challenges and growth opportunities are framed based on the specific duties of a Framer in a retail setting, considering the need for both specialized skills and general retail competencies.

💡 Interview Preparation

Strategy Questions:

• Customer Service: "Describe a time you went above and beyond to help a customer." or "How would you handle a customer who is unsure about their framing design?"

  • Preparation: Prepare examples using the STAR method, focusing on empathy, active listening, and problem-solving.

• Sales Approach: "How would you approach a customer who walks into the framing department?" or "What's your strategy for upselling?"

  • Preparation: Think about how to engage customers naturally, identify their needs, and suggest complementary products or higher-value options (e.g., premium glass, wider matting).

• Technical Aptitude: "How comfortable are you learning to use new equipment?" or "Describe your experience with measuring precisely."

  • Preparation: Highlight any past experiences where you learned to operate tools or machinery, or where accuracy was critical. Emphasize your willingness and ability to learn.

• Teamwork: "Tell me about a time you worked effectively as part of a team."

  • Preparation: Provide examples of collaboration, shared responsibility, and supporting colleagues. Company & Culture Questions:

• "Why Michaels?"

  • Preparation: Research Michaels' mission, values, and position in the market. Connect your interest in creativity, art, or customer service to the company's purpose.

• "What do you know about custom framing?"

  • Preparation: Show basic understanding of the process and the value it brings to customers. Mention your interest in art and design if applicable.

• "How do you handle feedback or constructive criticism?"

  • Preparation: Demonstrate an open and receptive attitude towards learning and improvement. Portfolio Presentation Strategy:

• Resume as a Snapshot: Your resume is your primary "portfolio" for this role. Ensure it's well-organized, free of errors, and highlights relevant skills and experiences.

• Verbal Examples: Be ready to elaborate on points in your resume with specific examples during the interview. This serves as your verbal portfolio walkthrough.

• Enthusiasm for Craft: Convey genuine interest in the craft of framing and helping customers preserve and display their cherished items.

📝 Enhancement Note: Interview preparation advice is geared towards an entry-level retail position, focusing on behavioral questions, sales aptitude, and demonstrating a willingness to learn the specialized skills required for the Framer role.

📌 Application Steps

To apply for this Full Time Framer position:

• Submit Your Application: Navigate to the provided Workday job portal link and complete the online application form.

• Resume Optimization: Tailor your resume to highlight customer service, sales experience, any experience with tools or equipment, and your ability to learn new skills. Use keywords from the job description such as "customer service," "sales," "measuring skills," and "framing equipment."

• Prepare for Interview: Review common retail interview questions focusing on customer interaction, problem-solving, teamwork, and your interest in Michaels and custom framing. Practice articulating your skills and experiences clearly.

• Research Michaels: Familiarize yourself with Michaels' products, services (especially custom framing), company mission, and values. Understand their commitment to creativity and customer experience.

• Showcase Your Craftsmanship (if applicable): If you have personal projects or relevant hobbies related to art, design, or crafting, be prepared to briefly mention them to showcase your passion and attention to detail.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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