Full Time Framer

📍 Job Overview

Job Title: Full Time Framer

Company: Michaels Stores

Location: Store - 50 Commons Way, Oxford, AL, United States

Job Type: FULL_TIME

Category: Retail Operations / Custom Framing

Date Posted: May 30, 2026

Experience Level: Entry-level to Junior (0-2 years)

Remote Status: On-site

🚀 Role Summary

• Drive revenue by building strong customer relationships and offering bespoke custom framing solutions.

• Ensure exceptional customer experience through active engagement, product knowledge, and problem-solving.

• Maintain store presentation standards, including merchandising, stock management, and a clean, safe environment.

• Execute operational tasks efficiently, including cash handling, order fulfillment, and inventory replenishment.

• Collaborate with team members to achieve store-wide sales and operational objectives.

📝 Enhancement Note: This role is focused on the direct customer-facing aspects of retail operations within a specialized department (custom framing). While not a traditional "Revenue Operations" role focused on B2B sales processes, it involves direct revenue generation through consultative sales and service, requiring strong customer relationship management and operational execution.

📈 Primary Responsibilities

• Engage customers proactively to understand their framing needs and provide expert recommendations for custom solutions, leveraging elevated sales techniques.

• Achieve and exceed personal sales and production targets for custom framing orders through consultative selling and product knowledge.

• Accurately measure, design, and produce custom framing orders to high-quality standards, ensuring on-time completion.

• Maintain the visual presentation and stock levels of the ready-made frame department, including managing SISO (Single Item, Single Order) and directed replenishment processes.

• Deliver friendly and efficient customer service, assisting customers with product location, offering solutions, and ensuring a positive shopping experience.

• Operate the cash register and adhere to all cash handling procedures and company standards.

• Participate actively in truck un-loading and stocking processes, ensuring adherence to store standards and timely completion.

• Support company-wide shrink and safety programs by following all Standard Operating Procedures (SOPs).

• Foster a positive and respectful work environment, demonstrating commitment to company values and acting as a role model for customer interactions.

• Assist with Omni-channel processes, such as buy online, pick up in-store (BOPIS) or ship-from-store, as required.

📝 Enhancement Note: The responsibilities emphasize a blend of direct sales, production, and general retail operations. The "Elevated ABC Deliver" mentioned suggests a specific customer engagement methodology, likely focused on building rapport and providing solutions. The focus on "sales and production results" highlights the revenue-generating aspect of the role.

🎓 Skills & Qualifications

Education: High school diploma or equivalent is typically expected for entry-level retail positions.

Experience: 0-2 years of experience in a customer-facing role, with a preference for retail or sales environments.

Required Skills:

• Basic computer proficiency for point-of-sale (POS) systems and order management.

• Accurate measuring skills for custom framing projects.

• Ability to operate framing equipment and a glass cutter safely and effectively.

• Strong customer service orientation with excellent interpersonal and communication skills.

• Basic math skills for cash handling and order calculations.

• Ability to work independently and as part of a team.

Preferred Skills:

• Previous retail sales experience, particularly in custom framing or art-related fields.

• Proven ability to sell products and services, with a consultative sales approach.

• Experience with visual merchandising and maintaining store presentation standards.

• Familiarity with inventory management principles.

📝 Enhancement Note: The "minimum" requirements focus on practical skills directly related to framing and basic retail operations. The "preferred" skills indicate a desire for candidates who can immediately contribute to sales performance and store presentation, suggesting a pathway for growth within the sales and operations functions.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio is not explicitly required for this entry-level role, candidates should be prepared to discuss past experiences and achievements that demonstrate the required skills.

• Examples of successful customer interactions, problem-solving scenarios, or achievements in sales and production would be beneficial.

Process Documentation:

• Candidates are expected to understand and follow Standard Operating Procedures (SOPs) for all aspects of the role, from sales and production to cash handling and inventory management.

• Demonstrated ability to learn and apply new processes quickly will be a key indicator of success.

📝 Enhancement Note: For an entry-level "Framer" role, a traditional operations portfolio is unlikely. The focus will be on practical demonstration of skills during the interview and possibly in a practical test. The emphasis is on adherence to established processes (SOPs) rather than creation of new ones.

💵 Compensation & Benefits

Salary Range: Based on industry standards for an entry-level Full-Time Framer position in Oxford, AL, the estimated salary range is $12.00 - $16.00 per hour. This can vary based on experience and the specific benefits package offered.

Benefits:

• Health Insurance (Medical, Dental, and Vision)

• Paid Time Off (PTO)

• Tuition Assistance

• Generous Employee Discounts on Michaels products

• Other benefits as detailed by The Michaels Companies Inc.

Working Hours: This is a full-time position, typically requiring approximately 40 hours per week, including nights, weekends, and early mornings as per retail operational needs.

📝 Enhancement Note: Salary estimation is based on typical retail associate pay in Alabama, considering the full-time status and specialized framing duties. Benefits are confirmed by the provided text and are standard for a large retail employer. Working hours are typical for a retail environment.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts and Crafts Retail. Michaels is a leading North American retailer in this sector, operating over 1,300 stores and online platforms.

Company Size: Large enterprise (over 10,000 employees globally), with a significant retail footprint across North America.

Founded: 1973, with headquarters in Irving, Texas.

Team Structure:

• The role is part of a store-level team, likely reporting to a Store Manager or Assistant Store Manager, with direct supervision from a Custom Framing Department Manager or Lead.

• Collaboration is expected with fellow sales associates, stock associates, and potentially other specialized roles within the store.

Methodology:

• Emphasis on customer relationship building through "Elevated ABC Deliver" approach.

• Adherence to Standard Operating Procedures (SOPs) for consistent execution of tasks.

• Data-driven decision-making is implied through sales targets, inventory management, and shrink control programs.

• Focus on process optimization through continuous improvement of customer service and operational efficiency.

Company Website: www.michaels.com

📝 Enhancement Note: The company culture is centered around creativity, customer engagement, and operational efficiency within a large retail framework. The size of the company indicates structured operational processes and potential for internal mobility.

📈 Career & Growth Analysis

Operations Career Level: This "Full Time Framer" position is an entry-level to early-career role within the retail operations sphere. It focuses on hands-on execution of sales, production, and customer service tasks within a specialized department.

Reporting Structure: Typically reports to a Department Manager (e.g., Custom Framing Manager) or Store Manager, with potential for guidance from seasoned framers or sales associates.

Operations Impact: Directly contributes to store revenue through custom framing sales and customer retention. Efficient operations in the framing department enhance overall store profitability and customer satisfaction.

Growth Opportunities:

• Advancement to a Lead Framer or Custom Framing Department Manager role, involving increased responsibility for sales, production, team supervision, and inventory management.

• Transition to other retail management positions within Michaels (e.g., Assistant Store Manager, Store Manager).

• Development of specialized skills in art, design, and fabrication, potentially leading to roles in production or visual merchandising.

• Opportunities for cross-training in other store operations functions.

📝 Enhancement Note: This role serves as a foundational stepping stone within Michaels' retail operations. Growth is typically vertical within the store structure or horizontal into other operational areas. The emphasis is on mastering core retail and framing operations before taking on supervisory responsibilities.

🌐 Work Environment

Office Type: This is a dynamic, customer-facing retail store environment.

Office Location(s): The role is based at the Michaels store located at 50 Commons Way, Oxford, AL.

Workspace Context:

• The primary workspace is the retail floor and the custom framing department within the store.

• The framing shop involves specialized equipment like a glass cutter and heat press, requiring safe operation.

• Work may involve time in stock rooms, which may not be climate-controlled, and outdoor activity for tasks like retrieving shopping carts or unloading trucks.

• Opportunities for collaboration exist with team members on the sales floor and within the framing department.

Work Schedule: Full-time, approximately 40 hours per week. This includes flexibility for nights, weekends, and early mornings, consistent with retail operational demands.

📝 Enhancement Note: The environment is typical of a busy retail store, with specific considerations for the tools and materials used in custom framing. Flexibility in scheduling is a key aspect of retail operations.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely conducted by HR or a store manager to assess basic qualifications, availability, and cultural fit.

• In-Store Interview: May involve meeting with the Department Manager or Store Manager. This stage often includes:

  • Behavioral questions focusing on customer service, problem-solving, and teamwork.
  • Situational questions related to handling customer requests or operational challenges.
  • A practical assessment of measuring skills or operating framing equipment if applicable.

• Final Interview: Potentially with a District Manager or higher-level management for supervisory roles.

Portfolio Review Tips:

• While a formal portfolio isn't standard, be prepared to discuss:
  • Specific examples of how you've handled challenging customer interactions or resolved issues.
  • Any instances where you exceeded sales targets or contributed to team success.
  • Your understanding of custom framing processes and your approach to quality control.
  • How you would approach building customer relationships in a retail setting.

Challenge Preparation:

• Be ready to discuss how you would handle a customer who is unsure about their framing choices or has a tight deadline.

• Prepare to describe your approach to maintaining a clean and organized workspace, especially within a framing environment.

• Think about how you would upsell or cross-sell related products or services to a framing customer.

📝 Enhancement Note: The interview process for this role will likely be hands-on and practical, focusing on assessing core retail, customer service, and basic framing production skills rather than theoretical operations strategy.

🛠 Tools & Technology Stack

Primary Tools:

• Point-of-Sale (POS) System: For processing transactions, managing customer orders, and potentially basic inventory lookups.

• Custom Framing Software/Design Tools: Used for designing custom frames, calculating costs, and generating order details.

• Framing Equipment:

  • Glass Cutter: For precise cutting of glass or acrylic to size.
  • Mat Cutter: For cutting mats to fit artwork.
  • Miter Saw/Frame Moulding Cutter: For cutting frame mouldings to precise angles.
  • V-Nailer/Underpinner: For joining frame corners.
  • Heat Press: Potentially used for sealing or mounting.

• Measuring Tools: Tape measures, rulers, calipers.

Analytics & Reporting:

• Basic reporting from POS systems on sales performance.

CRM & Automation:

• Customer information may be captured through the POS or framing software for repeat business and marketing.

• Omni-channel fulfillment systems for managing online orders picked up or shipped from the store.

📝 Enhancement Note: Proficiency with specific framing tools and basic POS systems is essential. While not a complex tech stack, understanding how these tools contribute to operational efficiency and customer satisfaction is key.

👥 Team Culture & Values

Operations Values:

• Customer Focus: Prioritizing customer satisfaction through excellent service and creating memorable framing solutions.

• Creativity & Innovation: Encouraging creative solutions for framing and fostering a passion for arts and crafts.

• Integrity & Respect: Upholding ethical standards in all dealings and promoting a respectful environment for team members and customers.

• Efficiency & Quality: Commitment to producing high-quality work efficiently and adhering to operational standards.

• Teamwork: Collaborating with colleagues to achieve store goals and support a positive work atmosphere.

Collaboration Style:

• Expected to be collaborative and supportive, assisting colleagues with customer needs, stocking, and operational tasks.

• Open communication is encouraged to share best practices, address challenges, and ensure smooth workflow within the framing department and the wider store team.

• A proactive approach to problem-solving and sharing insights on process improvements is valued.

📝 Enhancement Note: The culture at Michaels emphasizes a balance between creative expression and efficient retail operations, all driven by a strong customer-centric approach. Teamwork and a positive attitude are crucial in a retail setting.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Sales and Production Demands: Effectively managing customer interactions and sales while also meeting production deadlines for custom orders.

• Handling Diverse Customer Needs: Catering to a wide range of customer expectations, artistic tastes, and budget constraints.

• Maintaining Quality Standards: Consistently producing high-quality framing work, especially under time pressure.

• Adapting to Retail Fluctuations: Managing busy periods (e.g., holidays) and slower times, while maintaining productivity and customer service.

• Learning New Techniques/Equipment: Staying updated on new framing techniques, materials, and equipment operation.

Learning & Development Opportunities:

• On-the-job training in custom framing techniques, equipment operation, and consultative sales.

• Opportunities to learn about different art mediums, preservation techniques, and design principles.

• Potential for certifications or specialized training in custom framing.

• Exposure to various aspects of retail operations, from merchandising to inventory management.

• Pathways for career advancement within Michaels, as outlined in the Career & Growth Analysis section.

📝 Enhancement Note: This role offers significant opportunities for skill development in a specialized craft within a retail context, with clear paths for career progression within a large organization.

💡 Interview Preparation

Strategy Questions:

• Customer Service & Sales: "Describe a time you helped a customer find the perfect solution for their needs, even when they weren't sure what they wanted." "How would you approach a customer who is hesitant about the price of custom framing?" "Walk me through how you would consult with a customer to design a custom frame for a valuable piece of art."

• Operations & Problem Solving: "How do you ensure accuracy when measuring and cutting materials?" "Describe a situation where you had to manage multiple tasks with competing deadlines. How did you prioritize?" "What steps would you take if a customer was unhappy with a completed framing order?"

• Teamwork & Culture: "How do you contribute to a positive team environment in a retail setting?" "What does 'fueling the joy of creativity' mean to you in the context of this role?"

Company & Culture Questions:

• Be prepared to discuss why you are interested in Michaels and the retail industry.

• Understand Michaels' mission and values, and how you align with them.

Portfolio Presentation Strategy:

• Since a formal portfolio is not expected, focus on your resume and your ability to articulate your experiences clearly.

• Be ready to provide specific examples of your skills in action.

• For any practical assessment, focus on accuracy, safety, and clear communication of your process.

📝 Enhancement Note: Interview preparation should focus on demonstrating practical skills, a customer-centric mindset, and an understanding of retail operations, with a specific emphasis on the consultative sales and production aspects of custom framing.

📌 Application Steps

To apply for this Full Time Framer position:

• Visit the Michaels careers portal at michaels.wd5.myworkdayjobs.com and search for the role.

• Submit your application through the online portal.

• Resume Optimization: Tailor your resume to highlight any relevant customer service, sales, measuring, or crafting experience. Use keywords from the job description such as "customer service," "sales," "measuring skills," and "retail operations."

• Prepare for Interviews: Be ready to discuss your experience with specific examples. Practice answering behavioral and situational questions related to customer interaction, problem-solving, and attention to detail. If a practical assessment is offered, ensure you are familiar with basic measuring and cutting concepts.

• Company Research: Familiarize yourself with Michaels' products, services (especially custom framing), and company culture. Understand their mission to "fuel the joy of creativity."

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.