Full Time Custom Framer

📍 Job Overview

Job Title: Full Time Custom Framer

Company: Michaels Stores

Location: Bloomsburg, Pennsylvania, United States

Job Type: Full time

Category: Retail Operations / Art & Design

Date Posted: 2026-07-31

Experience Level: 0-2 Years

Remote Status: On-site

🚀 Role Summary

• This role is centered on providing exceptional customer service within a retail environment, specifically focusing on the creation and sale of custom framing solutions.

• Key responsibilities include building strong customer relationships through personalized design consultations and ensuring timely, high-quality order fulfillment.

• The position also involves maintaining store standards, including merchandising, inventory management, and operational tasks like cash handling and stock replenishment.

• A critical aspect of this role is adhering to Standard Operating Procedures (SOPs) and company programs to ensure compliance, safety, and an efficient store operation.

📝 Enhancement Note: While the input describes a "Custom Framer," the output categorizes this as "Retail Operations / Art & Design" to better reflect the dual nature of the role, encompassing both customer-facing retail duties and specialized artistic/craft-based responsibilities. The experience level is inferred as "0-2 Years" based on the "basic computer skills" and "basic measuring skills" mentioned, suggesting an entry-level to junior position.

📈 Primary Responsibilities

• Customer Engagement & Sales:

  • Build and nurture customer relationships by actively engaging them and understanding their framing needs through personalized design consultations.
  • Utilize the "Elevated ABC Deliver" method to drive sales and achieve production targets for custom framing orders.
  • Provide friendly and helpful customer service, assisting shoppers in locating products and offering solutions to their creative needs.

• Custom Framing Execution:

  • Complete custom framing orders with a high degree of quality, adhering to design specifications and ensuring timely delivery.
  • Operate and maintain framing equipment, including specialized tools like glass cutters and heat presses, safely and efficiently.
  • Ensure all framing solutions meet customer expectations and company quality standards.

• Store Operations & Merchandising:

  • Maintain the ready-made frame department and other assigned areas, ensuring they are well-merchandised, clean, and clutter-free.
  • Execute directed replenishment and "Simply In Stock Only" (SISO) strategies to maintain optimal product availability.
  • Participate actively in truck un-load and stocking processes, adhering to established truck standards and completing tasks within budget.

• Point of Sale & Inventory Management:

  • Operate the cash register efficiently and accurately, adhering to all cash handling and transaction standards.
  • Assist with Omni channel processes, such as fulfilling online orders or assisting customers with in-store pickup.
  • Support shrink and safety programs by following all established protocols and reporting any potential issues.

• Teamwork & Professionalism:

  • Interact with colleagues and customers in an accepting, respectful, and positive manner, even in challenging situations.

  • Promote commitment to the organization's vision and values, serving as a role model for professionalism and customer focus.

  • Undertake other duties as assigned to support overall store operations and team objectives.

📝 Enhancement Note: The core responsibilities have been expanded to detail the customer-facing, production, and operational aspects of the Custom Framer role. Emphasis is placed on sales through relationship building and specific framing tasks, aligning with the "Full Time Custom Framer" title.

🎓 Skills & Qualifications

Education:

• While no specific degree is mandated, a strong understanding of artistic principles, design aesthetics, and material properties relevant to framing would be beneficial.

• High school diploma or equivalent is generally expected in retail environments. Experience:

• 0-2 years of experience in a customer-facing role, preferably within a retail or service industry setting.

• Experience in a role that requires attention to detail and precision in execution is highly valued. Required Skills:

• Basic Computer Skills: Ability to navigate point-of-sale (POS) systems, perform basic data entry, and potentially use internal company software for order management.

• Basic Measuring Skills: Precision in taking measurements for artwork and framing materials is essential for accurate order fulfillment.

• Framing Equipment Operation: Proficiency or the ability to quickly learn how to operate framing machinery, including specialized tools like glass cutters.

• Customer Service Excellence: Proven ability to engage customers, understand their needs, provide solutions, and build rapport to foster loyalty.

• Sales Acumen: Capacity to identify sales opportunities, present product benefits effectively, and drive sales to meet targets.

• Cash Handling Proficiency: Accuracy and integrity in managing financial transactions, including operating a cash register and balancing a till.

• Merchandising Standards: Understanding and ability to maintain visual merchandising guidelines to create an appealing store environment.

• Safety Compliance: Awareness of and adherence to workplace safety protocols, particularly concerning equipment operation and store maintenance.

Preferred Skills:

• Retail Experience: Prior experience working in a retail environment, understanding store operations, customer flow, and sales strategies.

• Sales Experience: Demonstrated success in selling products and/or services, with a track record of meeting or exceeding sales goals.

• Art & Design Aptitude: A natural inclination or experience with art, design, or craft-related fields, which would enhance the ability to consult with customers on framing solutions.

• Inventory Management Basics: Familiarity with stock replenishment, visual merchandising, and maintaining product availability.

📝 Enhancement Note: The skills section is detailed to reflect the specific requirements for a Custom Framer, integrating "basic computer skills" and "basic measuring skills" as mandatory, while "retail experience" and "selling products/services" are highlighted as preferred. The distinction between required and preferred skills is clarified to guide applicants.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio is not explicitly required for this entry-level role, candidates are encouraged to highlight any relevant past projects or experiences that demonstrate their skills.

• Visual Examples: If available, showcasing examples of custom framing projects, artistic creations, or well-merchandised retail displays can be beneficial during an interview.

• Process Documentation: Documenting personal projects or past work that involved precise measurements, material selection, or customer consultations can serve as a proxy for a formal portfolio.

• ROI Demonstration: For this role, the demonstration of ROI is less about financial metrics and more about showcasing how your skills contribute to customer satisfaction, sales generation, and operational efficiency.

Process Documentation:

• Candidates should be prepared to discuss their understanding of and approach to key retail processes, even if informal.

• Workflow Design: Discussing how you would approach a customer's framing request from initial consultation to final product delivery, outlining the steps involved.

• Implementation & Automation: While this role doesn't involve system automation, demonstrating an ability to follow established SOPs efficiently and accurately is crucial.

• Measurement & Performance: Be ready to talk about how you would track personal performance, such as sales figures, order completion times, or customer feedback, and how you would use this to improve.

📝 Enhancement Note: Given the entry-level nature of the role, the "Portfolio Requirements" section is adapted to focus on demonstrating skills through examples and discussing process understanding rather than requiring a formal, extensive portfolio. The emphasis is on practical application of skills in a retail and custom framing context.

💵 Compensation & Benefits

Salary Range:

• Based on industry standards for full-time retail associates with custom framing responsibilities in Bloomsburg, Pennsylvania, and an experience level of 0-2 years, the estimated salary range is approximately $13.00 - $17.00 per hour.

• This estimate considers the local cost of living, typical retail wages for specialized roles, and the company's general compensation structure for similar positions.

• Methodology: This range was determined by researching similar entry-level to junior retail positions in Pennsylvania via aggregated salary data from job boards and compensation analysis sites, adjusted for the specific skills required for custom framing.

Benefits:

• Health & Wellness:

  • Medical, Dental, and Vision Coverage: Comprehensive plans to support employee health.
  • Telemedicine Services: Convenient access to healthcare professionals remotely.
  • Employee Assistance Program (EAP): Confidential support for personal and work-related challenges.
  • Flexible Spending Accounts (FSAs): Pre-tax accounts for healthcare and dependent care expenses.

• Financial Security:

  • 401(k) with Employer Match: A retirement savings plan with company contributions to help grow your future.
  • Commuter Benefits: Assistance with transportation costs to and from work.

• Professional Development:

  • Tuition Assistance: Support for furthering education and skill development.
  • Adoption Assistance: Financial aid to support employees building their families.

• Employee Perks:

  • Employee Discounts: Significant discounts on Michaels products and services, fostering a connection to the brand.

  • Partner Discount Programs: Access to exclusive offers from affiliated companies. Working Hours:

• This is a full-time position, typically requiring approximately 40 hours per week.

• Work hours will include nights, weekends, and early mornings, reflecting the operational needs of a retail environment.

• Flexibility in scheduling is often expected to cover various shifts and operational demands.

📝 Enhancement Note: A specific salary range has been estimated for the Bloomsburg, PA location, considering the role's responsibilities and experience level. The listed benefits are directly extracted from the provided company information and presented in a structured, easy-to-understand format relevant to potential employees.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts and Crafts Retail / Home Decor. Michaels operates as a leading retailer in North America, providing a wide array of art supplies, craft materials, home decor, and custom framing services. This industry demands creativity, customer engagement, and efficient inventory management.

Company Size: The Michaels Companies, Inc. is a large enterprise with over 1,300 stores across North America. This indicates a structured corporate environment with established processes, dedicated support teams, and opportunities for advancement within a significant retail footprint.

Founded: Founded in 1973 and headquartered in Irving, Texas, Michaels has a long-standing history in the retail sector. This longevity suggests stability, a well-defined brand identity, and a deep understanding of its customer base and market.

Team Structure:

• Store-Level Team: The immediate team will consist of store management (Store Manager, Assistant Store Manager), fellow sales associates, and potentially specialized roles. The Custom Framer will work closely with other sales floor associates and report to store leadership.

• Reporting Structure: Typically, a Custom Framer reports directly to the Store Manager or an Assistant Manager responsible for operations or the framing department.

• Cross-Functional Collaboration: Collaboration is essential with all store team members to ensure smooth operations, excellent customer service across all departments, and effective merchandising and stocking efforts. Collaboration extends to supporting Omni channel initiatives and ensuring a cohesive customer experience.

Methodology:

• Customer-Centric Approach: Michaels emphasizes building customer relationships and providing solutions, making customer satisfaction a core operational driver.

• Process Adherence: Standard Operating Procedures (SOPs) are critical for ensuring consistency, quality, safety, and compliance across all stores.

• Efficiency & Productivity: The company focuses on efficient store operations, including inventory management, stocking, and sales performance, to meet business objectives.

Company Website: https://www.michaels.com/

📝 Enhancement Note: The company context is fleshed out to provide a clearer picture of Michaels as a large, established retail entity. The team structure and operational methodologies are inferred based on typical large retail store operations, emphasizing customer focus and process adherence.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned at an entry-level to junior associate level within retail operations, specifically focused on a specialized craft service. It provides foundational experience in customer service, sales, operational procedures, and hands-on craft execution within a structured retail environment.

Reporting Structure: The Custom Framer typically reports to the Store Manager or an Assistant Store Manager. This direct reporting line provides regular feedback and guidance on performance and development.

Operations Impact: The Custom Framer directly impacts the company's revenue through direct sales of custom framing services and by contributing to overall store sales through excellent customer service and merchandising. Their ability to create high-quality custom solutions enhances customer loyalty and drives repeat business, contributing to the company's reputation as a destination for creative needs.

Growth Opportunities:

• Skill Specialization: Opportunity to become a subject matter expert in custom framing, potentially leading to advanced framing roles or training responsibilities.

• Retail Advancement: Potential to progress into roles such as Key Holder, Assistant Manager, or Store Manager by demonstrating strong operational skills, leadership potential, and sales performance.

• Cross-Departmental Experience: Gain experience in other areas of store operations, such as visual merchandising, inventory management, or customer service leadership, opening doors to broader retail career paths.

• Company-Wide Mobility: With experience, opportunities may arise to transfer to other store locations or explore corporate roles within Michaels or The Michaels Companies Inc.

📝 Enhancement Note: The career path for a Custom Framer is detailed, emphasizing the progression from an entry-level role to more senior positions within the retail operations framework, including specialization in framing or broader management opportunities.

🌐 Work Environment

Office Type: This is a public retail store setting, specifically within a Michaels store location. The primary workspace includes the sales floor, customer service areas, and a dedicated custom framing shop.

Office Location(s): The specific location is the Michaels store at 225 Columbia Mall Dr, Bloomsburg, Pennsylvania. This location is situated within a mall environment, suggesting a dynamic retail setting with customer traffic influenced by mall activity.

Workspace Context:

• Customer Interaction: The environment is highly customer-centric, requiring constant engagement and interaction with shoppers.

• Tools & Technology: Access to framing equipment, glass cutters, heat presses, POS systems, and potentially inventory management software. The workspace needs to be organized for efficient workflow and material handling.

• Team Interaction: Close collaboration with fellow store associates and management is expected, fostering a team-oriented atmosphere for achieving store goals and providing a seamless customer experience.

Work Schedule:

• The role requires a flexible schedule, including working nights, weekends, and early mornings to meet operational demands.

• As a full-time position, it typically involves around 40 hours per week, with specific shift assignments determined by store management.

📝 Enhancement Note: The work environment is described to give candidates a clear understanding of the physical space, the nature of customer and team interactions, and the typical work schedule in a retail store setting.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely involves an application review and a brief phone or video screening to assess basic qualifications and interest.

• In-Person Interview: A more in-depth interview at the store location. This will likely include behavioral questions to assess customer service skills, problem-solving abilities, and cultural fit. A practical demonstration or discussion about framing skills might be requested.

• Skills Assessment: You may be asked to demonstrate basic measuring skills, discuss your approach to customer consultations, or explain how you would handle specific framing scenarios.

• Final Interview/Offer: If successful, a final discussion with the hiring manager or store manager may occur before an offer is extended.

Portfolio Review Tips:

• Showcase Relevant Skills: If you have examples of custom framing you've done, artistic projects, or even well-organized retail displays you've created, be prepared to share them. This can be done through photos or by bringing physical examples (if feasible and appropriate).

• Process Improvement Examples: Discuss instances where you improved a process, solved a customer issue effectively, or contributed to sales growth. Focus on the "what," "how," and "result."

• Metrics Presentation: While not a formal portfolio role, be ready to discuss any quantifiable achievements from previous roles, such as sales targets met, customer satisfaction scores, or efficiency improvements.

• Company-Specific Alignment: Research Michaels' products, services, and customer base. Be ready to articulate how your skills and approach align with their brand and values, particularly their focus on creativity and customer relationships.

Challenge Preparation:

• Customer Scenario: Be prepared for role-playing scenarios where you must handle customer inquiries, resolve complaints, or upsell custom framing services.

• Operational Questions: Expect questions about your understanding of retail operations, such as inventory management, cash handling, and merchandising.

• Problem-Solving: Think about how you approach challenges, such as dealing with a difficult customer, a production delay, or a stock shortage.

📝 Enhancement Note: The application and interview process is outlined with specific advice for a retail role involving custom framing, including how to present relevant skills and prepare for potential challenges or demonstrations.

🛠 Tools & Technology Stack

Primary Tools:

• Custom Framing Equipment: This includes a range of specialized tools such as:

  • Glass Cutters: For precise cutting of glass or acrylic for framing.
  • Mat Cutters: For cutting mats to size and shape, often with bevels.
  • Frame Moulding Cutters/Saws: For accurately cutting frame pieces to size.
  • Heat Presses/Mounting Equipment: For applying adhesives or mounting artwork.
  • Crimping/Nail Guns: For assembling frame corners.

• Measuring Tools: Tape measures, rulers, and specialized measuring jigs for accurate dimensions.

• Point of Sale (POS) System: For processing customer transactions, managing sales, and potentially tracking inventory.

Analytics & Reporting:

• POS Reporting: Basic sales data, transaction logs, and potentially inventory movement reports generated from the POS system.

• Inventory Management Systems: Tools used for tracking stock levels, managing incoming shipments, and identifying replenishment needs.

CRM & Automation:

• Customer Relationship Management (CRM) Aspects: While not a dedicated CRM role, building customer relationships through personalized service and order history tracking (often via the POS) is key.

• Order Management Systems: Software or processes used to track custom framing orders from placement through production to completion.

📝 Enhancement Note: The tools and technology stack are specific to a custom framing role within a retail environment. This section details the hands-on equipment and the software used for sales and operational management.

👥 Team Culture & Values

Operations Values:

• Customer Focus: A paramount value, emphasizing dedication to meeting customer needs with exceptional service and creative solutions.

• Quality & Craftsmanship: A commitment to producing high-quality custom framing work that meets or exceeds customer expectations and upholds the company's reputation.

• Efficiency & Productivity: Striving for efficient workflows, timely order completion, and effective use of time and resources to meet operational goals.

• Teamwork & Collaboration: Working cooperatively with colleagues to ensure a positive store environment, seamless customer experience, and achievement of collective store objectives.

• Creativity & Innovation: Encouraging creative problem-solving and design thinking to offer unique and appealing framing solutions to customers.

Collaboration Style:

• Customer-Centric Collaboration: Working together to ensure every customer interaction is positive, whether they are browsing, seeking advice, or picking up an order.

• Process-Oriented Communication: Clear communication regarding order details, production timelines, and operational needs to ensure smooth execution.

• Supportive Environment: Fostering a supportive atmosphere where team members can ask questions, share knowledge, and help each other succeed in meeting store goals.

📝 Enhancement Note: The team culture and values are inferred based on Michaels' brand positioning as a creative destination and a large retail employer, emphasizing customer service, quality, and teamwork.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Customer Service with Production Demands: Juggling the need for detailed customer consultations and personalized service with the pressure to complete framing orders efficiently and on time.

• Handling Diverse Artistic Needs: Meeting the varied and sometimes complex design preferences and technical requirements of customers for framing different types of artwork or memorabilia.

• Maintaining Quality Standards: Ensuring consistent high quality in framing across all orders, especially during busy periods or when under time constraints.

• Adapting to Retail Fluctuations: Navigating seasonal peaks, promotional periods, and the general ebb and flow of customer traffic in a retail environment.

Learning & Development Opportunities:

• Advanced Framing Techniques: Opportunities to learn and master more complex framing methods, material knowledge, and design principles.

• Sales & Customer Service Training: Ongoing development in sales techniques, consultative selling, and customer relationship management.

• Operational Skill Enhancement: Learning about broader retail operations, inventory control, visual merchandising, and POS system management.

• Potential for Leadership: Developing leadership skills through experience, potentially leading to supervisory or management roles within the store.

📝 Enhancement Note: Challenges specific to a custom framing role in retail are identified, along with growth opportunities that focus on skill development and career progression within Michaels.

💡 Interview Preparation

Strategy Questions:

• Customer Consultation: "Describe your approach to consulting with a customer about a custom framing project. What questions would you ask, and how would you guide them to a solution?" (Focus on understanding needs, offering options, and explaining value.)

• Problem-Solving: "Imagine a customer is unhappy with a finished framing order. How would you handle this situation to ensure customer satisfaction and uphold company standards?" (Focus on active listening, empathy, and resolution.)

• Efficiency & Quality: "How do you ensure both high quality and efficiency when completing custom orders, especially during busy periods?" (Focus on process, attention to detail, and time management.)

Company & Culture Questions:

• Motivation: "Why are you interested in working for Michaels, and specifically in a custom framing role?" (Connect your passion for creativity, art, or customer service to Michaels' mission.)

• Teamwork: "Describe a time you worked effectively as part of a team to achieve a common goal. How do you contribute to a positive team environment?" (Highlight collaboration and support for colleagues.)

• Retail Operations: "What is your understanding of basic retail operations, such as merchandising, inventory, and cash handling?" (Demonstrate awareness of store functions.)

Portfolio Presentation Strategy:

• Showcase Your Craftsmanship: If you have photos of framing projects or other creative work, be ready to present them on a phone or tablet. Explain the materials used, the design challenges, and the customer's satisfaction.

• Process Explanation: For any project you present, walk through your process from concept to completion. Highlight precision, attention to detail, and problem-solving.

• Quantify Achievements (if possible): If you have previous sales or customer service experience, be ready to share metrics like sales targets met or positive customer feedback received.

• Enthusiasm for Art & Design: Convey your passion for art, crafts, and helping customers bring their creative visions to life through custom framing.

📝 Enhancement Note: Interview preparation advice is tailored to the specific requirements of a Custom Framer role, including sample questions and strategies for presenting relevant skills and experience.

📌 Application Steps

To apply for this Full Time Custom Framer position:

• Submit Your Application: Complete and submit your application through the provided link on the Michaels careers portal.

• Tailor Your Resume: Highlight any experience with custom work, detailed craftsmanship, customer service, sales, or retail operations. Use keywords from the job description such as "custom framing," "customer service," "sales," "measuring skills," and "cash handling."

• Prepare Your Portfolio (Informal): Gather any visual examples of your work (framing, art, craft projects) or be ready to discuss specific projects where you demonstrated precision, creativity, or excellent customer solutions.

• Practice Interview Responses: Rehearse answers to common retail interview questions, focusing on customer service, problem-solving, and your interest in Michaels and custom framing. Be ready to discuss your skills in relation to the job requirements.

• Research Michaels: Understand Michaels' mission, values, and product offerings. Familiarize yourself with their custom framing services and target customer. This will help you articulate your fit during the interview.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.