FT Framer

📍 Job Overview

Job Title: FT Framer

Company: Michaels Stores

Location: Store - 3419 Hillsboro Rd, Hillsboro Rd, United States

Job Type: FULL_TIME

Category: Retail Operations / Custom Framing Specialist

Date Posted: 2026-06-09T00:00:00

Experience Level: Entry Level (0-2 years)

Remote Status: On-site

🚀 Role Summary

• Serve as a primary point of contact for customers, building relationships and providing expert custom framing solutions to meet their artistic and celebratory needs.

• Drive sales and production targets within the Custom Framing department by leveraging elevated sales techniques and adhering to Standard Operating Procedures (SOPs).

• Ensure a high standard of quality and timeliness for all custom framing orders, from initial customer consultation to final product delivery.

• Maintain the visual presentation and stock levels of the ready-made frame department, SISO (Sales in Store Only), and Directed Replenishment areas to enhance the customer shopping experience.

• Uphold company policies and programs, contributing to a safe, clean, and clutter-free store environment that promotes customer satisfaction and operational efficiency.

📈 Primary Responsibilities

• Build and nurture customer relationships through personalized design consultations, leveraging the Elevated ABC Deliver methodology to understand and fulfill unique framing needs.

• Execute sales and production goals for the Custom Framing department by accurately assessing customer requirements, recommending appropriate materials, and ensuring timely order completion.

• Produce custom framing orders with a high degree of craftsmanship and attention to detail, ensuring all specifications are met and quality standards are exceeded.

• Manage and maintain the ready-made frame displays, SISO inventory, and Directed Replenishment stock, ensuring product availability and visual merchandising standards are consistently met.

• Provide exceptional customer service by assisting shoppers in locating products, offering solutions, and ensuring a positive and engaging shopping experience.

• Adhere strictly to all Standard Operating Procedures (SOPs) and company programs related to sales, production, safety, and operational compliance.

• Actively participate in team efforts to support shrink and safety initiatives, maintaining a secure and hazard-free work environment.

• Demonstrate a commitment to the organization's vision and values by interacting respectfully, remaining positive, and serving as a role model for colleagues and customers.

• Participate in the efficient execution of truck unloads and stocking processes, ensuring adherence to established truck standards and budget constraints.

• Operate the cash register accurately, executing all cash handling procedures and transactions according to company standards.

• Proactively acknowledge customers, assist with product location, and offer comprehensive solutions to meet their needs, including supporting Omni channel processes.

🎓 Skills & Qualifications

Education: High school diploma or equivalent is typically expected for entry-level retail roles, though not explicitly stated. A strong understanding of basic math and measurement is crucial for framing.

Experience: Prior experience in retail, sales, or customer service is preferred, with a focus on roles that involve direct customer interaction and problem-solving.

Required Skills:

• Basic computer proficiency for POS systems and potential order management.

• Fundamental measuring skills for accurate custom framing specifications.

• Ability to operate specialized framing equipment and a glass cutter safely and effectively.

• Strong customer service orientation with an aptitude for building rapport and understanding customer needs.

• Basic cash handling and transaction processing skills.

• Ability to maintain organized and visually appealing merchandise displays. Preferred Skills:

• Previous retail experience, ideally within a custom framing or design-adjacent environment.

• Proven experience in selling products or services, with a consultative sales approach.

• Familiarity with design principles or an eye for aesthetics in recommending framing solutions.

• Experience with inventory management or replenishment processes.

📝 Enhancement Note: The "FT Framer" title and description strongly suggest this is not a corporate operations role but a front-line retail position focused on custom framing services. The emphasis on customer interaction, sales, and production within a store setting aligns with a retail operations focus at the store level, rather than a central RevOps or Sales Ops function. The "0-2 years" experience level confirms an entry-level focus.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio is not explicitly required for this entry-level retail role, candidates are encouraged to highlight any relevant project experience or examples of creative problem-solving in their application or resume. This could include personal art projects, previous retail display work, or examples of customer solutions provided in past roles.

• Demonstrating an understanding of order accuracy, quality control, and timely production is key, even if demonstrated through past work examples rather than a formal portfolio.

• Familiarity with point-of-sale (POS) systems and basic computer operations will be assessed. Process Documentation:

• Candidates should be prepared to discuss their understanding of and adherence to Standard Operating Procedures (SOPs) for sales, production, and customer service.

• Ability to follow established workflows for custom framing orders, from consultation to completion, will be a key point of discussion.

• Understanding the importance of accurate measurement and production processes to minimize errors and ensure customer satisfaction.

📝 Enhancement Note: For an entry-level retail position like this, a traditional "operations portfolio" is not expected. The emphasis is on demonstrating practical skills, adherence to procedures, and customer-facing capabilities. Any "portfolio" would likely be anecdotal evidence presented in a resume or during an interview.

💵 Compensation & Benefits

Salary Range: Based on entry-level retail positions in the United States, particularly for specialized roles like framing, the hourly wage is likely to range from $13.00 to $17.00 per hour. This can vary based on geographic location, local cost of living, and specific store performance.

Benefits:

• Health Insurance (Medical, Dental, and Vision) for eligible full-time employees.

• Paid Time Off (PTO) accrual for eligible employees.

• Tuition Assistance programs to support continued education.

• Generous Employee Discounts on Michaels products.

• Other benefits as outlined by The Michaels Companies Inc.

Working Hours: Full-time position, typically requiring approximately 40 hours per week. This role involves flexible scheduling, including nights, weekends, and early mornings, to meet store operational needs and customer demand.

📝 Enhancement Note: The salary range is an estimate based on typical entry-level retail positions in the US, considering the specialized nature of framing. Specific compensation details should be confirmed directly with Michaels Stores. The provided description confirms a 40-hour work week for full-time employees.

🎯 Team & Company Context

🏢 Company Culture

Industry: The company operates in the Arts & Crafts retail sector, with a significant focus on custom framing services. This industry requires creativity, customer engagement, and a strong understanding of product offerings.

Company Size: The Michaels Companies, Inc. is a large retail organization, operating over 1,300 stores across North America. This scale offers opportunities for standardized processes, brand recognition, and potential career advancement.

Founded: Founded in 1973 and headquartered in Irving, Texas, Michaels has a long-standing history in the retail arts and crafts market, establishing a strong brand presence and customer base.

Team Structure:

• The immediate team will consist of fellow store associates, department specialists (like the Framer), and store leadership (e.g., Store Manager, Assistant Store Manager, Department Specialist Manager).

• Roles are structured to ensure comprehensive store coverage and specialized department support.

• Collaboration is essential for maintaining store operations, supporting sales targets, and ensuring customer satisfaction across all departments. Methodology:

• Emphasis on customer-centric sales and service, following the "Elevated ABC Deliver" methodology for relationship building.

• Adherence to Standard Operating Procedures (SOPs) for all core functions, ensuring consistency and compliance.

• Focus on visual merchandising and maintaining a well-stocked, appealing store environment.

• Commitment to safety and shrink control programs to protect assets and personnel.

Company Website: https://www.michaels.com/

📝 Enhancement Note: The company culture is geared towards fostering creativity, customer engagement, and a positive retail environment. This role integrates product sales with a service component (framing), requiring a blend of sales acumen and operational execution within the store.

📈 Career & Growth Analysis

Operations Career Level: This "FT Framer" role is an entry-level, specialized retail position. It represents a foundational role within store operations, focusing on direct customer interaction, sales, and production within a specific department. It is distinct from corporate Revenue Operations or Sales Operations roles.

Reporting Structure: The Framer will typically report to the Custom Framing Manager or Department Specialist Manager, who in turn reports to the Store Manager. This structure ensures direct oversight and guidance on sales performance, production quality, and adherence to company standards.

Operations Impact: While not a strategic operations role, the Framer's impact is significant at the store level. Effective framing services and sales directly contribute to store revenue, customer satisfaction, and loyalty, which in turn supports broader company financial and operational objectives. Accurate production and efficient service also contribute to operational efficiency by minimizing errors and rework.

Growth Opportunities:

• Specialization: Develop deep expertise in custom framing design, materials, and production techniques, potentially becoming a lead specialist.

• Cross-Training: Gain experience in other store departments, such as visual merchandising, inventory management, or customer service, broadening skill sets.

• Leadership: Progress into roles such as Department Specialist Manager, Assistant Store Manager, or Store Manager, taking on greater responsibility for store operations and team leadership.

• Company-Wide Mobility: Opportunities may exist within other departments or at corporate levels for individuals demonstrating strong performance and a desire for career advancement.

📝 Enhancement Note: The growth path for this role is primarily within the retail store environment, moving towards management or specialized expertise. It is not a direct pathway into corporate Revenue Operations or Sales Operations unless the individual pursues external education or specific certifications in those fields.

🌐 Work Environment

Office Type: This is a public retail store setting. The environment is dynamic, customer-facing, and involves interaction with a diverse clientele.

Office Location(s): The specific role is located at the Michaels store at 3419 Hillsboro Rd. The company operates numerous locations across the United States and Canada.

Workspace Context:

• The primary workspace includes the retail sales floor, the custom framing shop area, and stockrooms.

• The framing shop is equipped with specialized tools and machinery, including a glass cutter and heat press, requiring careful operation and adherence to safety protocols.

• The environment is generally climate-controlled, though stockrooms may vary. Some outdoor work may be required for tasks like retrieving shopping carts or during truck unloads.

• Opportunities for collaboration exist with fellow store associates and management, particularly during peak hours, truck unloads, and for cross-departmental support.

Work Schedule: This full-time role requires flexibility. Working hours include nights, weekends, and early mornings to accommodate customer traffic and operational needs. The role involves standing for extended periods and performing physically demanding tasks.

📝 Enhancement Note: The work environment is hands-on and fast-paced, characteristic of a retail setting. Emphasis is placed on customer interaction, physical activity, and operating specialized equipment within the framing department.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Application: Submit an online application detailing relevant experience and skills.

• Screening: A brief phone or in-person screening may occur to assess basic qualifications and interest.

• In-Person Interview: Typically involves a one-on-one interview with the hiring manager (e.g., Store Manager, Framing Manager). This will focus on customer service skills, problem-solving abilities, understanding of the framing process, and alignment with company values. Be prepared to discuss your experience with sales, customer interactions, and any relevant technical skills.

• Practical Assessment: You may be asked to demonstrate basic measuring skills or discuss how you would handle specific customer scenarios related to framing.

• Offer: If successful, a job offer will be extended.

Portfolio Review Tips:

• As this is an entry-level retail role, a formal portfolio is not expected. However, be prepared to discuss specific examples of your work, customer interactions, or problem-solving scenarios from previous roles or personal projects.

• If you have examples of creative projects, custom work, or successful sales achievements, be ready to articulate them concisely.

• Highlight any experience with tools, precise measurements, or customer consultations. Challenge Preparation:

• Be ready to answer situational questions, such as: "How would you handle a customer who is unhappy with their framing order?" or "Describe a time you had to upsell a product or service."

• Practice articulating the benefits of custom framing and how it enhances customer satisfaction and value.

• Prepare to discuss your understanding of safety procedures when operating equipment like a glass cutter.

📝 Enhancement Note: The interview process for this retail role will be more focused on behavioral questions, customer service aptitude, and practical skills demonstration rather than a formal operations portfolio review.

🛠 Tools & Technology Stack

Primary Tools:

• Point of Sale (POS) System: For processing transactions, managing sales, and potentially customer order tracking. Proficiency in basic POS operations is essential.

• Custom Framing Equipment: Includes specialized machinery for cutting mats, assembling frames, and potentially heat presses for certain applications. Safe and proficient operation is required.

• Glass Cutter: A critical tool for custom framing, requiring precision and safety awareness.

• Measuring Tools: Various tapes, rulers, and calipers for accurate measurements of artwork and framing materials.

Analytics & Reporting:

• While not directly managing analytics, understanding sales performance metrics (e.g., sales per hour, average transaction value) and production output will be part of performance evaluation.

• Basic reporting on inventory levels and customer feedback may be required. CRM & Automation:

• The company likely uses a CRM system to manage customer data and order history. Familiarity with customer databases and understanding the importance of accurate data entry is beneficial.

• Efficiency in processes is key, but direct involvement with automation tools is unlikely at this level.

📝 Enhancement Note: The technology stack for this role is primarily focused on in-store retail operations and specialized framing equipment, rather than advanced business intelligence or automation platforms typical of corporate operations roles.

👥 Team Culture & Values

Operations Values:

• Creativity & Celebration: The company's core purpose is to fuel the joy of creativity and celebration. This means fostering an environment where both team members and customers feel inspired and empowered.

• Customer Focus: Delivering exceptional customer experiences is paramount. This involves building relationships, understanding needs, and providing solutions that exceed expectations.

• Teamwork: Collaboration and mutual support are key to managing store operations effectively, especially during busy periods or complex projects.

• Integrity: Adhering to company policies, ethical practices, and maintaining a safe and respectful environment for everyone.

• Efficiency: While creative, the role also demands efficient execution of tasks, from production to customer service, to meet operational demands.

Collaboration Style:

• Expect a collaborative environment where team members assist each other across departments to ensure smooth store operations and customer satisfaction.

• Open communication is encouraged for problem-solving, sharing best practices, and supporting sales goals.

• Regular team huddles or meetings may occur to discuss daily objectives, promotions, and operational updates.

📝 Enhancement Note: The culture emphasizes a blend of creative expression and operational discipline, driven by a strong customer-centric approach.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Sales and Production: Effectively managing customer consultations and sales while also meeting production deadlines for custom framing orders requires strong time management and prioritization skills.

• Handling Diverse Customer Needs: Customers will have a wide range of artistic tastes, budget constraints, and specific requests, requiring adaptability and creative problem-solving.

• Physical Demands: The role involves prolonged standing, lifting heavy items, and working with tools that require precision and care, which can be physically demanding.

• Technical Skill Development: Mastering the operation of framing equipment and understanding various framing techniques requires dedication to learning and practice.

Learning & Development Opportunities:

• Framing Expertise: Opportunities to become highly skilled in custom framing design, materials, and construction techniques.

• Sales & Customer Service Training: Access to company-provided training on sales techniques, customer relationship management, and service excellence.

• Product Knowledge: Continuous learning about new products, materials, and design trends in the framing and craft industry.

• Career Progression: Potential to advance into leadership roles within the store, such as Department Specialist Manager or Assistant Store Manager.

📝 Enhancement Note: This role offers opportunities for skill development in a specialized area while also providing a pathway for growth within the retail management structure.

💡 Interview Preparation

Strategy Questions:

• Customer Service Scenarios: Be ready to discuss how you would handle a demanding customer, a difficult framing request, or a situation where a customer is unhappy with a product. Focus on empathy, problem-solving, and company policy adherence.

• Sales Approach: Prepare to explain your understanding of consultative selling and how you would guide a customer through the custom framing design process to meet their needs and budget.

• Problem-Solving: Discuss how you would approach a situation where an order is delayed or there's a mistake in production. Emphasize communication and resolution.

Company & Culture Questions:

• Motivation: Why Michaels? Why the role of a Framer? Demonstrate your passion for creativity, art, or helping customers bring their visions to life.

• Teamwork: How do you contribute to a positive team environment? How do you handle disagreements with colleagues?

• Values Alignment: Discuss how you embody values like creativity, customer focus, and integrity in your work.

Portfolio Presentation Strategy:

• While no formal portfolio is required, prepare to speak confidently about your past experiences. Use the STAR method (Situation, Task, Action, Result) to describe relevant accomplishments in customer service, sales, or any hands-on work.

• If you have personal creative projects or examples of work you're proud of, be ready to describe them and the skills you used.

• Focus on demonstrating your understanding of precision, attention to detail, and customer satisfaction in any examples you provide.

📝 Enhancement Note: Interview preparation should focus on behavioral and situational questions, demonstrating customer service aptitude, sales skills, and a genuine interest in the creative aspects of the role.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided link on the Michaels Stores careers portal.

• Resume Tailoring: Customize your resume to highlight any experience in customer service, sales, visual merchandising, or hands-on craft/assembly work. Use keywords from the job description, such as "custom framing," "customer service," "sales," and "measuring skills."

• Skill Demonstration: Be prepared to articulate your basic computer skills, measuring abilities, and any experience operating tools or equipment during the interview.

• Company Research: Familiarize yourself with Michaels' mission, values, and the importance of custom framing to their brand. Understand their commitment to creativity and customer experience.

• Interview Practice: Practice answering common retail interview questions, focusing on how you would provide excellent customer service and contribute to a positive store environment.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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