framer-will train

📍 Job Overview

Job Title: Framer (Training Provided)

Company: Michaels Stores

Location: Carmel, Indiana, United States

Job Type: Part-Time

Category: Retail Operations / Custom Framing Specialist

Date Posted: May 04, 2026

Experience Level: Entry-Level (0-2 years)

Remote Status: On-site

🚀 Role Summary

• This entry-level role focuses on developing customer relationships and providing expert custom framing solutions within a retail environment.

• Responsibilities include sales, production of framing orders, maintaining store presentation, and executing operational procedures.

• Opportunity to gain specialized skills in custom framing with comprehensive training provided by the company.

• Requires strong customer service orientation and a willingness to learn essential retail and framing operational tasks.

📝 Enhancement Note: While the title suggests a "framer," the description indicates a broader retail role with a specialization in custom framing. The "will train" aspect emphasizes this is an entry-level position focused on developing core competencies. The role is firmly rooted in on-site retail operations.

📈 Primary Responsibilities

• Build and nurture customer relationships by providing personalized and memorable custom framing solutions.

• Drive sales performance by effectively presenting framing options and meeting individual sales and production targets.

• Execute the complete framing order process with a high degree of quality and adherence to specified timelines.

• Maintain the appearance and stock levels of the ready-made frame department and other assigned retail areas, including SISO (Single Item, Single Order) and Directed Replenishment.

• Deliver exceptional customer service by assisting shoppers, locating products, and ensuring a well-merchandised and in-stock store environment.

• Adhere strictly to Standard Operating Procedures (SOPs) and company programs to ensure compliance and operational consistency.

• Support company initiatives related to shrink reduction and safety protocols.

• Interact positively and respectfully with colleagues and customers, maintaining a professional demeanor even in challenging situations.

• Contribute to the efficient execution of truck un-loading and stocking processes, ensuring adherence to established standards and budgets.

• Operate the cash register accurately and efficiently, adhering to all cash handling procedures and standards.

• Proactively acknowledge customers, assist with product location, and offer effective solutions to their needs.

• Support and execute omnichannel processes, such as buy-online-pickup-in-store (BOPIS) and ship-from-store, as required.

📝 Enhancement Note: The responsibilities highlight a blend of direct customer interaction, sales, production, and general retail operations. The emphasis on SOPs, shrink, and safety indicates a structured retail environment where procedural adherence is critical.

🎓 Skills & Qualifications

Education: High school diploma or equivalent is typically expected for entry-level retail positions, though not explicitly stated.

Experience:

• 0-2 years of experience in a retail or customer-facing role is preferred.

Required Skills:

• Basic computer skills for point-of-sale (POS) and potential inventory management systems.

• Basic measuring skills essential for custom framing order accuracy.

• Ability to learn and operate framing equipment and glass cutters safely and effectively.

• Proficiency in cash handling and operating a cash register.

• Strong customer service and interpersonal skills.

Preferred Skills:

• Prior retail experience, particularly in a specialized department like framing or art supplies.

• Proven experience in selling products and/or services directly to customers.

• Familiarity with visual merchandising principles.

• Basic understanding of inventory management concepts.

📝 Enhancement Note: The requirements are geared towards an individual who can be trained. The emphasis is on foundational skills and the ability to learn specialized tasks related to custom framing and general retail operations.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio is not typically required for this entry-level retail role, candidates should be prepared to discuss past experiences demonstrating the required skills.

• Examples of successful customer interactions, problem-solving scenarios, or instances where attention to detail was critical would be beneficial.

Process Documentation:

• Understanding and adherence to Standard Operating Procedures (SOPs) is paramount.

• Candidates should be able to articulate their ability to follow established workflows for sales, order processing, inventory management, and cash handling.

• Familiarity with process improvement concepts, even at a basic level, can be an advantage.

📝 Enhancement Note: For an entry-level role like this, the "portfolio" is more about demonstrating learned behaviors and aptitude during the interview process rather than a formal collection of work. The focus is on the candidate's ability to learn and execute established processes.

💵 Compensation & Benefits

Salary Range: As this is a part-time, entry-level retail position with training provided, the hourly wage is expected to be at or slightly above the local minimum wage for Carmel, Indiana. Based on current market data for similar roles in the region, a range of $12.00 - $15.00 per hour is a reasonable estimate.

Benefits:

• Health Insurance (Medical, Dental, and Vision) - Eligibility may depend on hours worked and tenure.

• Paid Time Off (PTO) - Accrual may vary based on hours worked.

• Tuition Assistance - A valuable benefit for employees looking to further their education.

• Generous Employee Discounts - On Michaels products, a significant perk for creative individuals.

• Other benefits may include retirement savings plans (e.g., 401k), employee assistance programs, and potential for advancement.

Working Hours: This is a part-time position, with hours varying based on business needs. The role requires flexibility to work nights, weekends, and early mornings. A standard full-time work week is 40 hours, but part-time employees will typically work fewer hours, with specific schedules determined by management and store needs.

📝 Enhancement Note: Salary is estimated based on typical entry-level retail wages in the Carmel, Indiana area and the nature of the role. Benefits are listed as provided by the company in the job description, with a note on potential eligibility requirements for part-time staff.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts and Crafts Retail. Michaels Stores is a leading retailer in this sector, focusing on providing materials and inspiration for creative projects and celebrations.

Company Size: Michaels Stores is a large, publicly traded company with over 1,300 stores across North America. This indicates a robust corporate structure, established operational procedures, and significant market presence.

Founded: 1973. With a long history, Michaels has developed a strong brand identity and a deep understanding of its customer base and market.

Team Structure:

• The role operates within a store-level team, likely reporting to a Store Manager or Assistant Manager, with direct supervision from a Framing Department Lead or Manager.

• Collaboration is expected with other sales associates, cashiers, and potentially stockroom personnel.

Methodology:

• Emphasis on customer-centric sales and service, aiming to build loyalty and drive repeat business.

• Structured operational processes (SOPs) are key to ensuring consistency, quality, and compliance across all stores.

• A focus on visual merchandising and store presentation to create an appealing shopping environment.

• Training is a significant component, particularly for specialized roles like framing, indicating an investment in employee development.

Company Website: https://www.michaels.com/

📝 Enhancement Note: The company culture is rooted in creativity, customer service, and structured retail operations. The size and history of Michaels suggest a stable work environment with established best practices, though adaptability to customer needs and seasonal demands is also implied.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned at an entry-level, foundational stage within retail operations, specifically within the custom framing specialization. It's an excellent starting point for individuals interested in retail, customer service, or design-related fields.

Reporting Structure: The Framer will report to store management, likely a Framing Manager or Department Lead, who in turn reports to the Store Manager. This structure is typical for retail environments, ensuring clear lines of communication and accountability.

Operations Impact: While the direct impact on high-level revenue operations is limited at this entry level, the Framer's role is crucial for driving in-store sales, customer satisfaction, and operational efficiency. Positive customer experiences and high-quality framing services contribute directly to store revenue and customer retention.

Growth Opportunities:

• Skill Specialization: Develop expertise in custom framing, including design consultation, material selection, and production techniques.

• Retail Advancement: Potential to move into roles like Sales Associate, Key Holder, Assistant Manager, or Store Manager within Michaels Stores.

• Cross-Departmental Experience: Gain exposure to other areas of store operations, such as visual merchandising, inventory management, or customer service desk functions.

• Training & Development: Leverage the provided training to build a foundation for a career in retail or creative services.

📝 Enhancement Note: The growth path emphasizes learning and internal promotion within the retail framework. The role is a stepping stone, offering opportunities to acquire transferable skills in customer service, sales, and operational execution.

🌐 Work Environment

Office Type: This is a traditional retail store environment. The workspace includes the main sales floor, customer service areas, and a dedicated frame shop.

Office Location(s): The specific store is located at 14670 Greyhound Plaza in Carmel, Indiana. This is a public retail setting.

Workspace Context:

• The primary workspace is a climate-controlled retail store, ensuring a comfortable environment for customer interaction and sales.

• The frame shop area is equipped with specialized tools, including a glass cutter and heat press, requiring a focus on safety and proper equipment usage.

• Opportunities for collaboration exist with team members on the sales floor and within the framing department.

• Some stock rooms may not be climate-controlled, and occasional outdoor work may be required for tasks like truck unloading.

Work Schedule: The role requires flexibility, including availability for nights, weekends, and early mornings. This is typical for retail positions to ensure adequate store coverage during operating hours.

📝 Enhancement Note: The work environment is dynamic and customer-facing, with specific requirements for the frame shop area. The schedule flexibility is a key characteristic of retail employment.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Application: Submit resume and complete any required online assessments or questionnaires.

• Phone Screen: A brief call with an HR representative or hiring manager to discuss basic qualifications, interest in the role, and availability.

• In-Person Interview: Typically involves a one-on-one or panel interview with the store management team. This is where you'll discuss your customer service philosophy, problem-solving skills, and aptitude for learning custom framing.

• Skills Assessment/Demonstration: May involve a practical demonstration of basic measuring skills, computer proficiency, or a role-playing exercise focusing on customer interaction.

• Onboarding: If successful, you will proceed with background checks, new hire paperwork, and begin your training program.

Portfolio Review Tips:

• Focus on Skills: Since this is an entry-level role, prepare to discuss past experiences that demonstrate your customer service excellence, attention to detail, and ability to learn new processes.

• Use STAR Method: For behavioral questions, structure your answers using the STAR method (Situation, Task, Action, Result) to provide clear and concise examples of your capabilities.

• Showcase Creativity (Optional): If you have personal projects related to art, design, or crafting, be prepared to briefly discuss them to highlight your passion and relevant skills.

• Express Enthusiasm: Convey genuine interest in Michaels' brand, the creative aspect of framing, and the opportunity to learn new skills.

Challenge Preparation:

• Customer Service Scenarios: Be ready to answer questions about how you would handle common customer service issues, such as an unhappy customer, a product inquiry, or a request for a custom solution.

• Problem-Solving: Think about times you've encountered a challenge in a previous role (even non-work related) and how you approached solving it.

• Learning Aptitude: Prepare to articulate why you are eager to learn custom framing and how you approach acquiring new skills.

📝 Enhancement Note: The interview process is designed to assess customer service aptitude, trainability, and cultural fit for a retail environment. A formal portfolio is not expected, but preparedness to discuss relevant experiences is key.

🛠 Tools & Technology Stack

Primary Tools:

• POS System: Proficiency with point-of-sale systems for transactions, returns, and potentially basic inventory lookups.

• Custom Framing Equipment: Training will be provided on specialized equipment such as mat cutters, frame saws, staple guns, and heat presses.

• Measuring Tools: Experience or ability to quickly learn to use rulers, tape measures, and specialized framing measurement devices.

• Basic Computer Skills: Familiarity with operating a computer for tasks like email, internal communications, and potentially online training modules.

Analytics & Reporting:

• While direct use of advanced analytics tools is unlikely for this role, an understanding of how sales data, inventory levels, and production metrics impact store performance is beneficial.

CRM & Automation:

• The company may use a CRM for customer loyalty programs or to track custom order history.

• Familiarity with omnichannel processes (e.g., BOPIS) implies interaction with integrated systems.

📝 Enhancement Note: The technology stack is primarily focused on direct customer interaction tools (POS) and specialized production equipment. The emphasis is on learning company-specific systems and tools through training.

👥 Team Culture & Values

Operations Values:

• Creativity: Fostering an environment where creativity is celebrated and encouraged, both in customer projects and employee contributions.

• Customer Focus: Prioritizing the customer experience through exceptional service, helpfulness, and building lasting relationships.

• Teamwork: Collaborating effectively with colleagues to achieve store goals and support a positive work environment.

• Integrity: Adhering to company policies, ethical standards, and maintaining honesty in all interactions.

• Passion: Demonstrating enthusiasm for the arts, crafts, and the joy of creating.

Collaboration Style:

• A collaborative approach is essential, working alongside fellow team members to ensure smooth store operations, assist customers across departments, and share workload during busy periods.

• Open communication and a willingness to help colleagues are valued.

• The framing department requires close coordination to manage order flow, production schedules, and customer consultations.

📝 Enhancement Note: Michaels emphasizes a culture that blends creative expression with structured retail operations. Teamwork and a customer-first mentality are central to their values, especially within the store environment.

⚡ Challenges & Growth Opportunities

Challenges:

• Learning Curve: Mastering custom framing techniques, equipment operation, and sales processes requires dedicated learning and practice.

• Customer Demands: Handling diverse customer needs, managing expectations, and resolving issues effectively can be challenging.

• Pace of Retail: Adapting to the fast-paced retail environment, especially during peak seasons, requires energy and efficiency.

• Physical Demands: The role involves standing for long periods, lifting, and reaching, which can be physically demanding.

Learning & Development Opportunities:

• Formal Training: Comprehensive training on custom framing techniques, sales, and store operations provided by Michaels.

• On-the-Job Learning: Continuous learning through hands-on experience, mentorship from experienced colleagues, and exposure to various customer projects.

• Skill Expansion: Opportunity to learn about different art mediums, framing materials, and design principles.

• Career Path Development: Potential to advance within Michaels' retail structure through demonstrated performance and acquired skills.

📝 Enhancement Note: The role presents challenges typical of entry-level retail positions but also offers significant opportunities for skill development in a specialized area and potential career growth within a large organization.

💡 Interview Preparation

Strategy Questions:

• Customer Service: "Describe a time you went above and beyond to help a customer." "How would you handle a customer who is unhappy with their framing choice?"

• Problem-Solving: "Imagine a customer needs a frame for an unusually sized piece of art. What steps would you take?" "What would you do if you noticed a safety hazard in the store?"

• Aptitude & Motivation: "Why are you interested in custom framing?" "What do you know about Michaels Stores?" "What are your strengths and weaknesses related to this role?"

Company & Culture Questions:

• "What does 'customer satisfaction' mean to you in a retail context?"

• "How do you approach working as part of a team?"

• "What are your thoughts on creativity and art?"

Portfolio Presentation Strategy:

• Verbal Examples: Since a formal portfolio isn't required, focus on preparing clear, concise examples of your skills using the STAR method.

• Demonstrate Enthusiasm: Show genuine passion for art, design, and helping customers bring their creative visions to life.

• Highlight Trainability: Emphasize your eagerness to learn, your ability to follow instructions, and your commitment to mastering new skills.

• Address Physical Requirements: Be ready to confirm your ability to meet the physical demands of the role.

📝 Enhancement Note: The interview will focus on assessing your customer service skills, problem-solving abilities, willingness to learn, and cultural fit within Michaels' creative and team-oriented environment.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided Workday job portal link.

• Resume Optimization: Tailor your resume to highlight any customer service, sales, or hands-on experience. Use keywords from the job description such as "customer service," "sales," "merchandising," and "basic computer skills."

• Prepare Examples: Think of specific situations where you demonstrated excellent customer service, attention to detail, or problem-solving skills.

• Research Michaels: Familiarize yourself with Michaels' products, services, and company values. Understand their focus on creativity and customer engagement.

• Practice Interview Responses: Rehearse answers to common interview questions, focusing on how your skills and enthusiasm align with the Framer role and the company culture.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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