Framer Team Member

📍 Job Overview

Job Title: Framer Team Member

Company: Michaels Stores

Location: Burlington, Vermont, United States

Job Type: PART_TIME

Category: Retail Operations / Sales Support

Date Posted: 2026-05-02

Experience Level: 0-2 years

Remote Status: On-site

🚀 Role Summary

• Provide exceptional customer service and build strong relationships to drive custom framing sales and production.

• Execute sales and production targets by leveraging elevated selling techniques and understanding customer needs.

• Ensure the highest quality of custom framing orders, completed accurately and on time.

• Maintain visual merchandising standards for the ready-made frame department and other assigned areas.

• Contribute to overall store operations, including stocking, inventory management, and maintaining a safe, clean environment.

📝 Enhancement Note: This role is a customer-facing position within a retail environment, specifically focused on the custom framing department. The core responsibilities blend direct sales, customer relationship building, and operational execution within a specialized area of the retail store. The "Framer Team Member" title suggests a hands-on role requiring both interpersonal skills and technical aptitude related to framing.

📈 Primary Responsibilities

• Adhere strictly to Standard Operating Procedures (SOPs) and company programs to ensure compliance and uphold company standards.

• Actively engage customers using the "Elevated ABC Deliver" method to build rapport and identify opportunities for custom framing solutions.

• Consistently meet and exceed sales and production goals for the framing department.

• Meticulously complete all custom framing orders with a focus on quality craftsmanship and timely delivery.

• Maintain the visual presentation and stock levels of the ready-made frame section, as well as assist with SISO (Ship-In-Store-Out) and Directed Replenishment processes.

• Deliver friendly and proactive customer service, assisting shoppers in locating products, offering solutions, and ensuring a well-merchandised and in-stock store.

• Support and actively participate in company-wide shrink and safety programs to minimize loss and ensure a secure work environment.

• Interact respectfully and positively with colleagues, remaining composed and constructive in challenging situations, and embodying the organization's vision and values.

• Participate effectively in truck un-loading and stocking processes, ensuring adherence to truck standards and budget compliance.

• Operate the cash register accurately and efficiently, adhering to all cash handling procedures and standards.

• Proactively acknowledge customers, assist with product location, and provide relevant solutions to their needs.

• Support and execute Omni-channel fulfillment processes, such as buy online, pick up in-store (BOPIS).

📝 Enhancement Note: The emphasis on "Elevated ABC Deliver" and "personal designer" suggests a consultative sales approach within the framing department, requiring team members to go beyond transactional sales to offer personalized design solutions. The mention of "SISO and Directed Replenishment" indicates a need for inventory management awareness beyond just the framing area.

🎓 Skills & Qualifications

Education: High school diploma or equivalent is generally expected for retail roles, though not explicitly stated.

Experience:

• 0-2 years of experience in a retail or customer-facing environment.

Required Skills:

• Basic computer proficiency for POS systems and potential order management software.

• Fundamental measuring skills for accurate order specifications.

• Ability to operate framing equipment and glass cutting tools safely and effectively.

• Strong customer service orientation with a friendly and engaging demeanor.

• Basic cash handling and transaction processing skills.

• Ability to adhere to Standard Operating Procedures (SOPs) and company policies.

• Capacity to work collaboratively within a team environment.

Preferred Skills:

• Prior retail experience, particularly in a sales or specialized department role.

• Proven experience in selling products or services, with a consultative approach.

• Familiarity with custom framing processes and materials.

• Visual merchandising skills for maintaining department appearance.

• Experience with Omni-channel retail operations.

📝 Enhancement Note: The "0-2 years" experience level indicates this is an entry-level to early-career role. The required skills focus on fundamental operational and customer service competencies, while preferred skills point towards candidates who can quickly learn and contribute to the specialized framing and sales aspects of the role.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio is not typically required for this type of entry-level retail role, candidates are encouraged to highlight relevant experiences in their resume that demonstrate:
  • Customer Interaction & Problem-Solving: Examples of successfully assisting customers, resolving issues, and driving sales through personalized recommendations.
  • Quality Execution: Instances where attention to detail and adherence to standards led to high-quality outcomes (e.g., accurate order fulfillment, well-presented displays).
  • Adaptability & Learning: Evidence of quickly learning new processes, tools, or product knowledge in previous roles.
  • Sales Contributions: Quantifiable achievements in sales targets or customer satisfaction metrics, if available.

Process Documentation:

• Understanding and adherence to Standard Operating Procedures (SOPs) is critical. Candidates should be prepared to discuss their experience in following established workflows for:
  • Customer Engagement & Sales Process: How they approach customer interactions to understand needs and recommend solutions.
  • Order Fulfillment & Quality Control: Their process for ensuring accuracy and quality in order creation and completion.
  • Store Operations: Experience with tasks like merchandising, stocking, and maintaining a clean and safe environment.

📝 Enhancement Note: For an entry-level retail position like this, a formal portfolio is unlikely. The emphasis will be on demonstrating relevant skills and experiences through the resume and interview. The "Process & Systems" section focuses on the candidate's ability to understand and execute established company processes.

💵 Compensation & Benefits

Salary Range:

Based on industry standards for part-time retail positions in Burlington, Vermont, with a focus on specialized sales/craft roles, the estimated hourly wage for a Framer Team Member typically falls within the range of $14.00 to $18.00 per hour. This estimate considers the location's cost of living, the part-time nature of the role, and the specialized skills involved in custom framing. Factors such as prior relevant experience and performance during the interview process may influence the final offer.

Benefits:

• Health Insurance: Medical, Dental, and Vision insurance are available.

• Paid Time Off (PTO): Accrued based on hours worked.

• Tuition Assistance: Support for continuing education.

• Employee Discounts: Generous discounts on Michaels products.

Working Hours:

• This is a part-time position.

• Expected working hours are typically around 40 hours per week, distributed across various shifts.

• Work hours include nights, weekends, and early mornings. Flexibility is expected to meet business needs.

📝 Enhancement Note: The salary range is an estimation based on typical part-time retail roles in the specified location and the specialized nature of the framing responsibilities. Benefits are substantial for a part-time role, indicating Michaels' commitment to employee well-being. The working hours highlight the need for flexibility.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts and Crafts Retail. Michaels is the leading specialty retailer of arts and crafts supplies in North America.

Company Size: Over 1,300 stores across the US and Canada, with a significant online presence and manufacturing capabilities (Artistree). This indicates a large, established retail organization with extensive operational processes.

Founded: 1973, headquartered in Irving, Texas. This long history suggests a stable company with established operational frameworks and brand recognition.

Team Structure:

• The Framer Team Member will be part of the in-store retail team, likely reporting to a Framing Manager or Store Manager.

• The immediate team will consist of fellow retail associates, cashiers, and potentially other specialized roles.

• Collaboration is expected with all store associates to ensure seamless customer experience and operational efficiency.

Methodology:

• Data Analysis & Insights: While this role is not primarily analytical, understanding sales data related to framing and customer preferences will inform sales approaches.

• Workflow Planning & Optimization: Adherence to SOPs is key. Opportunities for optimization may arise through feedback and suggestions, but immediate focus is on executing established workflows.

• Automation & Efficiency: Utilizing POS systems and potentially inventory management tools efficiently contributes to overall store efficiency.

Company Website: https://www.michaels.com/

📝 Enhancement Note: Michaels operates as a large-scale retail enterprise, meaning processes are standardized and efficiency is paramount. The culture likely emphasizes customer engagement, creativity, and teamwork within a structured operational framework.

📈 Career & Growth Analysis

Operations Career Level: This role represents an entry-level to early-career position within the retail operations and sales support sphere. It focuses on executing established procedures and directly contributing to customer satisfaction and sales within a specific department.

Reporting Structure: The Framer Team Member typically reports to an Assistant Store Manager, Framing Specialist, or Store Manager, depending on the store's hierarchy. This structure provides direct supervision and guidance for operational tasks and sales performance.

Operations Impact: The role directly impacts store revenue through custom framing sales and contributes to overall customer satisfaction by providing quality products and services. Efficient execution of framing processes and excellent customer service also support operational efficiency and reduce potential errors or returns.

Growth Opportunities:

• Operations Skill Advancement: Progression to roles like Framing Specialist, Department Lead, or Assistant Manager, involving greater responsibility in inventory management, team supervision, and sales strategy within a department.

• Sales & Customer Experience Development: Opportunities to deepen consultative selling skills, product knowledge, and customer relationship management expertise, potentially leading to roles in higher-volume sales environments or client-focused positions.

• Leadership Potential: Demonstrating strong performance, initiative, and adherence to company values can open pathways to store management positions, requiring broader operational oversight and team leadership skills.

📝 Enhancement Note: While this is a part-time, entry-level role, Michaels often promotes from within. Success in this position can be a stepping stone to more senior roles within the store or even corporate functions, particularly for those who show aptitude in sales, operations, and customer engagement.

🌐 Work Environment

Office Type: Public retail store setting. The primary workspace is the sales floor and the dedicated custom framing area within the store.

Office Location(s): Burlington, Vermont (1455 University Dr). The store environment is public-facing and subject to customer traffic.

Workspace Context:

• Collaborative Environment: The workspace is dynamic and requires constant interaction with customers and fellow team members to ensure smooth operations and a positive shopping experience.

• Operations Tools & Technology: Access to point-of-sale (POS) systems, framing equipment (e.g., mat cutters, assembly tools, heat press), glass cutters, and potentially inventory management software.

• Team Interaction: Frequent collaboration with colleagues for customer assistance, stock replenishment, and operational task completion. Opportunities for informal learning and knowledge sharing occur daily.

Work Schedule:

• Part-time employment with flexible scheduling.

• Work hours encompass nights, weekends, and early mornings to cover store operational needs.

• The environment is climate-controlled in public areas, with potential for less controlled conditions in stock rooms or during truck unloading.

📝 Enhancement Note: The work environment is characteristic of a busy retail store, demanding adaptability, customer focus, and the ability to multitask in a fast-paced setting. The framing shop itself is a specialized area with unique equipment and safety considerations.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Application review to assess basic qualifications and alignment with job requirements.

• In-Person Interview: Typically with the Store Manager or Framing Manager. This will likely involve behavioral questions to assess customer service skills, problem-solving abilities, teamwork, and adherence to SOPs.

• Skills Assessment: Discussion or practical demonstration of basic measuring skills, comfort with tools, and ability to follow instructions.

• Scenario-Based Questions: Candidates may be presented with hypothetical customer service or framing order scenarios to gauge their approach and decision-making.

• Cultural Fit: Assessment of alignment with Michaels' values, which emphasize creativity, customer focus, and teamwork.

Portfolio Review Tips:

• For this role, a traditional portfolio is not expected. Instead, focus on your resume to highlight:
  • Tangible Achievements: Quantify successes where possible (e.g., increased sales, positive customer feedback, efficient task completion).
  • Process Adherence: Detail instances where you followed SOPs or learned new processes quickly.
  • Customer Service Examples: Be prepared to share specific stories about how you assisted customers and resolved issues.
  • Technical Aptitude: Mention any experience with tools, equipment, or crafts that demonstrate your ability to handle framing tasks.

Challenge Preparation:

• Be ready to discuss how you would handle common retail scenarios, such as:

  • A customer who is unsure about their framing needs.
  • An issue with a completed framing order.
  • Managing multiple customer requests simultaneously.
  • Maintaining a clean and organized workspace during busy periods.

• Prepare specific examples of how you have demonstrated key skills like problem-solving, communication, and attention to detail in previous roles.

📝 Enhancement Note: The interview process will likely be practical and focused on assessing core retail competencies and the candidate's fit for a customer-facing, specialized role. Demonstrating a willingness to learn and follow procedures will be crucial.

🛠 Tools & Technology Stack

Primary Tools:

• Custom Framing Equipment: Mat cutters, framing assembly tools, potentially specialized saws, presses (e.g., heat press for certain applications), and glass cutters. Proficiency or ability to learn safe operation is essential.

• Measuring Tools: Tape measures, rulers, calipers for precise order specifications.

• Cash Register/POS System: For processing sales transactions, returns, and potentially managing customer orders.

Analytics & Reporting:

CRM & Automation:

• The POS system may have basic customer relationship management (CRM) features for tracking orders and customer history.

• Omni-channel processes may involve integration between online and in-store systems for order fulfillment.

📝 Enhancement Note: The technology stack is heavily weighted towards specialized craft equipment and standard retail point-of-sale systems. The emphasis is on safe and effective use of these tools to deliver a quality product and service.

👥 Team Culture & Values

Operations Values:

• Customer Focus: Prioritizing customer needs and delivering exceptional service to drive satisfaction and sales.

• Creativity & Passion: Embracing the company's core mission of fueling creativity and celebrating life's moments.

• Teamwork & Collaboration: Working together effectively to achieve store goals and support colleagues.

• Integrity & Accountability: Adhering to company policies, SOPs, and maintaining high standards of quality and safety.

• Efficiency & Process Improvement: Following established workflows and contributing to a well-organized and productive store environment.

Collaboration Style:

• Cross-functional Integration: Seamlessly working with other store associates to assist customers across departments and ensure smooth store operations.

• Process Review: Openness to feedback and adherence to established processes for framing and customer service.

• Knowledge Sharing: Willingness to share best practices and assist team members in developing their skills, particularly within the framing department.

📝 Enhancement Note: Michaels' culture likely encourages a positive, creative, and customer-centric environment. Team members are expected to be proactive, reliable, and embody the company's passion for arts and crafts.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Sales and Production: Effectively managing customer consultations and sales while also ensuring timely and high-quality framing order completion.

• Customer Expectations: Meeting diverse customer needs and preferences for custom framing, which can range from simple to complex artistic visions.

• Learning Specialized Skills: Mastering the operation of framing equipment and techniques for precise and durable results.

• Fast-Paced Retail Environment: Adapting to fluctuating customer traffic, managing multiple tasks simultaneously, and maintaining composure during peak periods.

Learning & Development Opportunities:

• Framing Expertise: Deepen knowledge of framing materials, design principles, and advanced fabrication techniques.

• Sales & Consultation Skills: Enhance consultative selling abilities and customer relationship building through ongoing training and practical experience.

• Retail Operations: Gain a comprehensive understanding of store operations, inventory management, and merchandising.

• Career Advancement: Potential to move into leadership roles within the store, such as Framing Specialist, Department Lead, or Assistant Manager.

📝 Enhancement Note: The role presents opportunities to develop specialized craft skills alongside core retail competencies, offering a unique blend of technical and customer-facing development.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you helped a customer find the perfect solution for their needs." (Focus on consultative selling, active listening, and problem-solving.)

• "How do you ensure accuracy and quality in your work, especially when dealing with detailed tasks?" (Highlight attention to detail, process adherence, and self-checking.)

• "Imagine a customer is unhappy with their custom framing order. How would you handle the situation?" (Emphasize empathy, de-escalation, understanding the issue, and finding a resolution within company policy.)

Company & Culture Questions:

• "What interests you about working at Michaels and specifically in the framing department?" (Connect your passion for creativity, crafts, or customer service to Michaels' mission.)

• "How do you approach working as part of a team to achieve common goals?" (Provide examples of collaboration and supporting colleagues.)

Portfolio Presentation Strategy:

• Since a formal portfolio isn't required, prepare to discuss specific projects or experiences from your resume.

• Case Study Example: "In my previous role, I was tasked with improving the presentation of our ready-made frames. I reorganized the display based on color and style, which led to a 15% increase in sales for that section over two months."

• Skills Demonstration: Be ready to talk through how you would measure a piece for custom framing or explain the benefits of different framing materials to a customer.

• STAR Method: Use the STAR method (Situation, Task, Action, Result) for behavioral questions to provide clear, concise, and impactful examples.

📝 Enhancement Note: Preparation should focus on demonstrating practical skills, a strong customer service mindset, and alignment with Michaels' values. Be ready to provide concrete examples from past experiences.

📌 Application Steps

To apply for this operations position:

• Submit your application through the Michaels Stores careers portal via the provided link.

• Resume Optimization: Tailor your resume to highlight any relevant experience in customer service, sales, retail, or craft-related activities. Quantify achievements where possible.

• Prepare for Interview: Review common retail interview questions, particularly those related to customer service, problem-solving, and teamwork. Be ready to discuss your interest in Michaels and the framing role.

• Research Michaels: Familiarize yourself with Michaels' products, services, and company values to demonstrate genuine interest and cultural fit. Understand their approach to custom framing and customer engagement.

• Practice Explaining Processes: Be ready to articulate how you would approach customer interactions, order fulfillment, and maintaining a positive work environment, drawing on your resume examples.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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