Framer (Seasonal)

📍 Job Overview

Job Title: Framer (Seasonal)

Company: Michaels Stores

Location: Frankfort, Kentucky, United States

Job Type: Part time, Temporary

Category: Retail Operations / Sales Support

Date Posted: September 1, 2026

Experience Level: Entry Level (0-2 years)

Remote Status: On-site

🚀 Role Summary

• This role focuses on providing exceptional customer service within a retail environment, specifically in the custom framing department.

• Key responsibilities include building customer relationships, understanding their needs, and delivering high-quality custom framing solutions.

• The position involves operational tasks such as maintaining merchandise, operating equipment, and ensuring a safe and organized store.

• This is a seasonal, part-time position, offering flexibility and an opportunity to gain retail operations experience.

📝 Enhancement Note: While the role is labeled "Framer," the description emphasizes customer interaction, sales, and general retail operations, indicating a blend of specialized framing duties with broader store support functions. The "Seasonal" nature suggests a focus on peak retail periods.

📈 Primary Responsibilities

• Customer Engagement & Sales:

  • Build and maintain strong customer relationships by actively engaging with shoppers and understanding their creative needs.
  • Utilize the "Elevated ABC Deliver" methodology to provide personalized design consultations and drive custom framing sales.
  • Proactively assist customers in locating products and offering solutions to enhance their shopping experience.
  • Operate the cash register and execute all cash handling procedures with accuracy and adherence to standards.

• Custom Framing Operations:

  • Complete custom framing orders with a high degree of quality, precision, and adherence to deadlines.
  • Operate framing equipment, including glass cutters and heat presses, safely and efficiently.
  • Maintain the ready-made frame department and other assigned areas, including SISO (Store-Inventory, Store-Out) and directed replenishment processes.

• Store Operations & Merchandising:

  • Ensure a safe, clean, and clutter-free environment for customers and team members by adhering to Standard Operating Procedures (SOPs).
  • Maintain the visual presentation of assigned areas, ensuring products are well-merchandised and stocked.
  • Participate actively in truck un-loading and stocking processes, ensuring adherence to company standards and efficiency.
  • Support shrink and safety programs through diligent adherence to all company policies and procedures.

• Omni-channel Support:

  • Assist with the execution of omni-channel processes to provide a seamless customer experience across online and in-store channels.

📝 Enhancement Note: The responsibilities highlight a dual focus: direct customer sales and consultative framing design, alongside essential retail operational tasks like stocking and cash handling. The emphasis on "Elevated ABC Deliver" suggests a structured sales and customer service approach is expected.

🎓 Skills & Qualifications

Education:

• High school diploma or equivalent is generally expected for entry-level retail positions.

• Specific certifications in art, design, or framing are not explicitly required but could be advantageous. Experience:

• 0-2 years of experience in a retail or customer-facing role.

• Prior experience in custom framing, visual merchandising, or sales is preferred. Required Skills:

• Basic computer skills for POS (Point of Sale) system operation and potential inventory management tasks.

• Basic measuring skills for accurate order fulfillment in custom framing.

• Ability to operate framing equipment and glass cutters safely and effectively.

• Strong customer service orientation with excellent interpersonal and communication skills.

• Ability to work effectively in a fast-paced retail environment.

• Basic math skills for cash handling and transaction processing. Preferred Skills:

• Previous retail sales experience, particularly in a consultative or solution-selling environment.

• Experience selling products and/or services to customers, with a proven ability to meet sales targets.

• Familiarity with visual merchandising principles.

• Experience with omni-channel retail processes.

📝 Enhancement Note: The requirements lean towards foundational retail skills, with a specific emphasis on the technical ability to handle framing equipment and the soft skills for customer interaction and sales. The preference for sales experience aligns with the revenue-generating aspect of the role.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio is unlikely for this entry-level role, candidates are encouraged to highlight relevant past projects or experiences in their application that demonstrate:
  • Quality of Work: Examples of projects completed with attention to detail and craftsmanship (e.g., personal projects, previous framing work).
  • Customer Solution Focus: Instances where you successfully identified a customer's need and provided a tailored solution.
  • Process Adherence: Understanding and application of established procedures in previous roles.
  • Efficiency & Time Management: Examples of completing tasks within given timeframes, especially in a sales or production context.

Process Documentation:

• Candidates should be prepared to discuss their understanding of and experience with:
  • Workflow Management: How they approach a task from start to finish, ensuring all steps are completed accurately.
  • Standard Operating Procedures (SOPs): Familiarity with following established guidelines for consistent and compliant operations.
  • Performance Measurement: How they track their own performance or contribute to team goals (e.g., sales targets, order completion times).

📝 Enhancement Note: For an entry-level seasonal role, a formal portfolio is not expected. However, candidates should be prepared to speak to their experience with processes and demonstrate their ability to learn and follow operational procedures, particularly those related to sales, customer service, and custom framing production.

💵 Compensation & Benefits

Salary Range:

• Based on the entry-level nature, part-time, seasonal employment, and location in Frankfort, Kentucky, the estimated hourly wage is likely to be between $10.00 - $14.00 per hour.

• This estimate is derived from current retail industry benchmarks for similar roles in the region, considering factors like minimum wage laws, cost of living, and typical compensation for part-time store associates. Benefits:

• For eligible team members (depending on hours worked and employment status):

  • 401(k) with employer match
  • Employee Assistance Program (EAP)
  • Medical, Dental, and Vision coverage
  • Telemedicine services
  • Flexible Spending Accounts (FSAs)
  • Commuter benefits
  • Tuition assistance
  • Adoption assistance

• All team members enjoy:

  • Employee discounts on Michaels products

  • Access to partner discount programs Working Hours:

• This is a part-time, seasonal position.

• Actual hours will vary based on business needs and seasonality, but typically range from 15-30 hours per week.

• Work hours will include nights, weekends, and potentially early mornings, as specified by the retail store schedule.

📝 Enhancement Note: The salary range is an estimation for the Frankfort, KY area for a part-time, entry-level retail position. Specific benefits eligibility will depend on the number of hours worked and other company policies. The "Seasonal" aspect implies a temporary employment period, likely tied to holiday shopping seasons.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts and Crafts Retail. Michaels is a leading specialty retailer in North America, focusing on arts, crafts, and home decor products.

Company Size: Large enterprise (over 10,000 employees), with over 1,300 stores in North America. This scale means established processes, brand recognition, and structured training programs.

Founded: 1973, with headquarters in Irving, Texas. This long history indicates stability and a deep understanding of the creative consumer market.

Team Structure:

• Store Level: The Framer will likely report to a Store Manager or Assistant Store Manager, with direct supervision from a Framing Lead or Department Specialist if applicable.

• Cross-functional Collaboration: Will collaborate with other store associates, including cashiers, floor associates, and potentially visual merchandisers, to ensure smooth store operations and excellent customer service.

• Departmental Focus: Will work closely with the custom framing department team to manage workflow, customer consultations, and production.

Methodology:

• Customer-Centric Approach: Emphasis on building customer relationships and providing solutions, as highlighted by "Elevated ABC Deliver."

• Process Standardization: Adherence to SOPs for consistent operations, safety, and quality across all stores.

• Data-Informed Decisions: While not explicit for this role, the broader company likely uses sales data and customer insights to inform merchandising and operational strategies.

Company Website: https://www.michaels.com/

📝 Enhancement Note: Michaels operates within a highly competitive retail landscape, emphasizing creativity, customer experience, and operational efficiency. The company culture likely values teamwork, a passion for crafting, and a commitment to customer satisfaction.

📈 Career & Growth Analysis

Operations Career Level: Entry-Level / Associate. This role is an entry point into retail operations, focusing on specific functional areas like customer service, sales, and basic production/merchandising.

Reporting Structure: Reports to store management, with day-to-day guidance likely from a department lead or senior associate. The role is primarily focused on execution rather than strategic planning.

Operations Impact: The Framer directly impacts store revenue through custom framing sales and contributes to overall customer satisfaction and store presentation. Efficient order fulfillment and quality craftsmanship are key operational contributions.

Growth Opportunities:

• Within the Role: Develop proficiency in custom framing techniques, sales consultation, and customer relationship management. Improve efficiency in production and operational tasks.

• Next Steps: Potential advancement to a Senior Framer, Framing Lead, or cross-training into other store departments like Visual Merchandising or Key Holder positions.

• Broader Opportunities: With experience and further development, opportunities may arise in District Management, Corporate roles (e.g., Merchandising, Operations), or specialized areas within Michaels or its parent company.

📝 Enhancement Note: This seasonal role serves as a foundational experience. Growth potential is tied to demonstrating reliability, strong performance in sales and service, and a willingness to learn and take on more responsibility within the store operations framework.

🌐 Work Environment

Office Type: Public retail store setting. The primary workspace is the sales floor and the dedicated custom framing area within a Michaels store.

Office Location(s): Frankfort, Kentucky, United States. This is a physical retail location where customer interaction is constant.

Workspace Context:

• Collaborative Environment: Work alongside other store associates, interacting with customers throughout the day. The framing shop may offer a more focused, semi-private workspace for production.

• Tools and Technology: Access to POS systems, framing equipment (e.g., mat cutters, jointers, heat presses), glass cutters, and potentially basic computer systems for order management.

• Team Interaction: Frequent interaction with team members for support, task coordination, and customer service needs.

Work Schedule:

• Part-time, seasonal employment.

• Hours will vary, including evenings, weekends, and potentially early mornings. Flexibility is key for seasonal retail roles.

• The role requires standing for long periods, bending, lifting, and reaching.

📝 Enhancement Note: The work environment is dynamic and customer-facing. It requires adaptability to fluctuating customer traffic, operational demands, and the physical requirements of retail and framing tasks.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely a brief phone or online assessment to gauge basic qualifications and interest.

• In-Person Interview: Expect a one-on-one interview with a Store Manager or Assistant Manager. This will likely involve behavioral questions assessing customer service skills, problem-solving abilities, and cultural fit.

• Practical Assessment (Potential): May include a brief demonstration of basic measuring skills or a discussion about how you would handle a customer framing inquiry.

• Onboarding & Training: If hired, a structured onboarding process will cover company policies, safety procedures, and specific framing techniques.

Portfolio Review Tips:

• As this is an entry-level, seasonal role, a formal portfolio is not required.

• Instead, focus on preparing specific examples from past experiences (retail, customer service, personal projects) that demonstrate:

  • Customer Service Excellence: How you went above and beyond for a customer.
  • Problem-Solving: A time you encountered a challenge and how you resolved it.
  • Attention to Detail: An instance where precision was critical to your work.
  • Sales Aptitude: How you contributed to sales goals or upsold a product/service.
  • Teamwork: Your role in a team environment.

• Be ready to discuss your understanding of custom framing and your interest in learning the craft. Challenge Preparation:

• Situational Questions: Prepare for questions like: "How would you handle a customer who is unhappy with their framing order?" or "How would you approach a customer who seems unsure about their design choice?"

• Operational Scenarios: Be ready to discuss how you would prioritize tasks during a busy period or how you ensure accuracy when taking an order.

• Company Knowledge: Research Michaels' product offerings, customer base, and brand values. Understand their commitment to creativity and customer service.

📝 Enhancement Note: The interview process will likely assess a candidate's customer service aptitude, basic operational understanding, and enthusiasm for the creative aspects of the role. Highlighting transferable skills from previous experiences is crucial.

🛠 Tools & Technology Stack

Primary Tools:

• Point of Sale (POS) System: For processing transactions, managing customer orders, and potentially inventory lookups.

• Custom Framing Equipment:

  • Mat cutters (e.g., Logan, Fletcher)
  • Framing jointers/molding cutters
  • Heat presses (for certain types of framing)
  • Glass cutters

• Measuring Tools: Tape measures, rulers, calipers for precise measurements.

• Basic Computer Skills: For accessing order information, company portals, and potentially online training modules.

Analytics & Reporting:

• While this role doesn't directly manage analytics, performance may be tracked via POS data related to sales volume, order value, and completion rates. CRM & Automation:

• The POS system may have basic CRM functionalities for customer order history.

• Automation is primarily in the form of efficient workflows for order processing and production rather than software automation.

📝 Enhancement Note: Proficiency with basic retail technology (POS) and specialized framing tools is essential. The ability to learn and operate these tools accurately and safely is a key requirement.

👥 Team Culture & Values

Operations Values:

• Creativity & Passion: A core value of Michaels, encouraging a love for crafting and artistic expression.

• Customer Focus: Prioritizing customer satisfaction and building lasting relationships through excellent service and tailored solutions.

• Teamwork & Collaboration: Working together to achieve store goals, support colleagues, and ensure a positive environment.

• Integrity & Respect: Upholding ethical standards, treating everyone with respect, and fostering an inclusive atmosphere.

• Efficiency & Quality: Delivering high-quality work accurately and on time, while adhering to established processes.

Collaboration Style:

• Cross-functional Integration: Associates are expected to support various store functions as needed, fostering a cooperative spirit across departments.

• Process Review & Feedback: While not explicitly stated, a culture that values continuous improvement would encourage feedback on processes to enhance efficiency and customer experience.

• Knowledge Sharing: Senior team members and managers are resources for learning new skills, particularly in specialized areas like custom framing.

📝 Enhancement Note: The company culture at Michaels is geared towards fostering creativity and providing an excellent customer experience. Team members are expected to be collaborative, respectful, and committed to quality and efficiency in their roles.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Sales & Production: Effectively managing customer consultations and sales targets while also fulfilling custom framing orders efficiently and with high quality.

• Learning the Craft: Acquiring proficiency in custom framing techniques, which can involve a learning curve for new entrants to the field.

• Seasonal Demands: Adapting to peak retail seasons, which often involve higher customer volume and increased pressure to meet sales and production targets.

• Physical Demands: The role requires standing for extended periods and lifting heavy items, which can be physically demanding.

Learning & Development Opportunities:

• Skill Development: Comprehensive training on custom framing techniques, materials, and design principles.

• Sales & Customer Service Training: Development of consultative selling skills and advanced customer engagement strategies.

• Operational Proficiency: Gaining experience in retail operations, including POS systems, inventory management, and store maintenance.

• Career Progression: Opportunities to advance within the store or potentially explore roles at corporate headquarters if performance and interest align.

📝 Enhancement Note: This role presents an excellent opportunity for individuals interested in developing specialized skills in custom framing within a supportive retail environment. The challenges are typical of seasonal retail roles, with clear avenues for skill development and potential career growth.

💡 Interview Preparation

Strategy Questions:

• Customer Service Scenarios: "Describe a time you dealt with a difficult customer. How did you resolve the situation?" "How would you approach a customer who is browsing the framing options but seems unsure?"

• Sales & Consultation: "How would you help a customer choose the right frame for their artwork?" "What steps would you take to ensure a custom framing order is accurate and meets customer expectations?"

• Operational Understanding: "How would you prioritize your tasks if you had a framing order to complete, a customer to help, and stock to put away?" "What does 'adhering to Standard Operating Procedures' mean to you in a retail context?"

Company & Culture Questions:

• "Why are you interested in working for Michaels?"

• "What does 'fueling the joy of creativity' mean to you?"

• "How do you contribute to a positive team environment?"

• "What do you know about custom framing?" Portfolio Presentation Strategy:

• Since a formal portfolio isn't required, be prepared to discuss specific examples from your resume or past experiences that highlight:

  • Customer interactions: Demonstrating your ability to build rapport and solve problems.
  • Attention to detail: Showing your commitment to quality in any task.
  • Sales contributions: Quantifying any sales achievements or efforts.
  • Learning agility: How quickly you pick up new skills.

• For framing-specific questions, articulate your interest in learning the craft and any relevant personal projects or observations.

📝 Enhancement Note: Interview preparation should focus on showcasing strong customer service skills, a proactive attitude, attention to detail, and a genuine interest in the creative aspect of the role and the Michaels brand.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided link on the Michaels Careers website.

• Resume Optimization: Tailor your resume to highlight any customer service, sales, or hands-on experience. Use keywords from the job description such as "customer service," "sales," "merchandising," "cash handling," and "attention to detail." Quantify achievements whenever possible (e.g., "Increased customer satisfaction by X%" or "Handled Y transactions daily").

• Prepare Specific Examples: Be ready to discuss concrete examples from your past experiences that demonstrate your ability to handle customer interactions, manage tasks efficiently, and work with tools or equipment.

• Research Michaels: Familiarize yourself with Michaels' mission, values, and product offerings, especially their custom framing services. Understand their approach to customer experience and creativity.

• Practice Interview Responses: Rehearse answers to common interview questions, particularly those related to customer service, problem-solving, and your interest in the role and company.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.