Framer - PT

📍 Job Overview

Job Title: Framer - PT

Company: Michaels Stores

Location: Dunwoody, Georgia, United States

Job Type: PART_TIME

Category: Retail Operations / Customer Service

Date Posted: April 27, 2026

Experience Level: 0-2 Years

Remote Status: On-site

🚀 Role Summary

• This role focuses on providing exceptional customer service within a retail environment, specifically within the custom framing department.

• Key responsibilities include building customer relationships, driving sales of custom framing solutions, and ensuring high-quality production of framed items.

• The position requires adherence to Standard Operating Procedures (SOPs) to maintain operational efficiency, safety, and compliance.

• Successful candidates will contribute to overall store performance through sales, merchandising, and maintaining a positive customer experience.

📝 Enhancement Note: While the job title is "Framer," the responsibilities extend beyond just production to encompass sales, customer relationship management, and general retail operations, indicating a blend of creative and commercial duties. The "PT" designation clarifies it's a part-time position.

📈 Primary Responsibilities

• Customer Engagement & Sales:

  • Build strong customer relationships by providing personalized design consultations for custom framing solutions.
  • Leverage Elevated ABC Deliver methodology to engage customers and drive sales within the framing department.
  • Proactively assist customers in locating products and offering solutions to meet their needs.

• Custom Framing Production & Quality:

  • Complete custom framing orders with a high degree of quality and within established timelines.
  • Operate framing equipment and tools (e.g., glass cutter, heat press) safely and efficiently.
  • Maintain the ready-made frame department, ensuring it is well-merchandised and stocked.

• Store Operations & Merchandising:

  • Adhere to all Standard Operating Procedures (SOPs) and company programs to ensure compliance and operational excellence.
  • Maintain a safe, clean, and clutter-free store environment, including assigned areas and the frame shop.
  • Participate in truck unloads and stocking processes, adhering to established standards and timelines.
  • Manage inventory and directed replenishment for assigned departments.

• Point of Sale & Omni-channel Support:

  • Operate the cash register and execute cash handling procedures according to company standards.
  • Assist with Omni-channel processes to support seamless customer transactions across all channels.

• Teamwork & Culture:

  • Interact positively and respectfully with colleagues, demonstrating commitment to the organization's vision and values.

  • Serve as a role model by maintaining a positive attitude, especially in challenging situations.

📝 Enhancement Note: The responsibilities highlight a dual focus on direct customer interaction for sales and design, coupled with the operational execution of framing production and general retail tasks. The mention of "Elevated ABC Deliver" suggests a specific sales methodology that candidates should be aware of or prepared to learn.

🎓 Skills & Qualifications

Education:

Experience:

• 0-2 years of experience in a customer-facing or operational role.

Required Skills:

• Basic Computer Skills: Ability to navigate point-of-sale systems and potentially basic design software.

• Basic Measuring Skills: Essential for accurate custom framing measurements.

• Equipment Operation: Proficiency or ability to learn to operate framing equipment and a glass cutter.

• Customer Service Excellence: Ability to engage customers, understand their needs, and provide solutions.

• Sales Acumen: Aptitude for selling products and services, specifically custom framing solutions.

• Communication Skills: Ability to communicate effectively with customers and team members.

• Adherence to Procedures: Willingness and ability to follow Standard Operating Procedures (SOPs).

Preferred Skills:

• Retail Experience: Prior experience working in a retail setting.

• Sales Experience: Proven track record of selling products or services.

• Custom Framing Knowledge: Familiarity with framing techniques, materials, and design principles.

• Heat Press Operation: Experience using a heat press, likely for mounting or finishing.

• Merchandising Skills: Ability to maintain visually appealing and well-organized displays.

• Inventory Management: Experience with stock management and replenishment.

📝 Enhancement Note: The "0-2" experience level indicates that this role is entry-level or requires minimal prior specialized experience, making it accessible for individuals transitioning into retail or operations. The required skills are foundational, with a strong emphasis on customer interaction and operational adherence.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio is not explicitly requested, candidates should be prepared to discuss past experiences demonstrating their ability to:
  • Design & Solutioning: Explain how they have helped customers find solutions or design custom products.
  • Quality Execution: Describe instances where they ensured a high-quality outcome in their work.
  • Process Adherence: Provide examples of following specific procedures or guidelines.
  • Sales Achievement: Discuss how they contributed to sales goals or customer satisfaction metrics.

Process Documentation:

• Candidates are expected to understand and follow established Standard Operating Procedures (SOPs) for:
  • Sales & Consultation: Documented steps for engaging customers, taking custom framing orders, and upselling.
  • Production Workflow: Standardized processes for cutting, assembling, and finishing framed items.
  • Inventory & Merchandising: Procedures for stocking, replenishing, and maintaining department appearance.
  • Point of Sale Operations: Guidelines for cash handling, transactions, and returns.

📝 Enhancement Note: For an entry-level role like this, a formal portfolio is unlikely to be a strict requirement. However, candidates can significantly strengthen their application by preparing to speak about tangible examples of their skills and experiences, especially those related to problem-solving, customer interaction, and following procedures, as if they were presenting mini case studies.

💵 Compensation & Benefits

Salary Range:

Benefits:

• Health Insurance: Medical, Dental, and Vision insurance plans are available.

• Paid Time Off (PTO): Accrued paid time off for eligible employees.

• Tuition Assistance: Support for continuing education and skill development.

• Employee Discounts: Generous discounts on Michaels products.

• Other Benefits: Additional benefits may include retirement savings plans (e.g., 401k) and employee assistance programs.

Working Hours:

• This is a part-time position, with working hours expected to vary based on business needs. This may include nights, weekends, and early mornings. The role may involve up to 40 hours per week, but typically less for part-time roles.

📝 Enhancement Note: Salary is estimated based on typical part-time retail roles in the Atlanta metropolitan area, considering the current minimum wage and competitive market rates for customer-facing positions. Benefits are a significant advantage for part-time roles at Michaels, as noted in the company description.

🎯 Team & Company Context

🏢 Company Culture

Industry: Retail (Arts and Crafts, Home Decor, Custom Framing)

Company Size: Large (Over 1,300 stores in North America)

Founded: 1973

Company Description: Michaels is the leading destination for creating and celebrating in North America, offering a wide range of arts, crafts, and home decor products. They operate over 1,300 stores and online platforms, in addition to their custom framing manufacturing division, Artistree. The company emphasizes creativity, community, and customer engagement.

Team Structure:

• Store-Level Teams: Typically organized with a Store Manager, Assistant Store Managers, Team Leads/Department Specialists (like this Framer role), and Retail Associates.

• Reporting Structure: The Framer will likely report to a Framing Department Manager or a designated Assistant Store Manager, who in turn reports to the Store Manager.

• Cross-functional Collaboration: Framers will collaborate with other store associates for general operations, customer assistance, and Omni-channel fulfillment. They will also interact directly with customers, providing a key touchpoint for the brand.

Methodology:

• Customer-Centric Approach: Emphasis on building relationships and providing solutions (e.g., "Elevated ABC Deliver" sales methodology).

• Operational Excellence: Adherence to SOPs for efficiency, safety, and compliance in all aspects of store operations.

• Creative Empowerment: Fostering a culture that values creativity and supports customers in their crafting and celebration endeavors.

• Data-Informed Merchandising: While not heavily data-driven at this level, there's an expectation to maintain well-merchandised areas and manage inventory effectively.

Company Website: https://www.michaels.com/

📝 Enhancement Note: The company culture is geared towards creativity, customer engagement, and operational efficiency. For a Framer role, this means balancing artistic consultation with structured retail processes. The large store footprint implies standardized operations and a clear hierarchy.

📈 Career & Growth Analysis

Operations Career Level: Entry-Level / Specialist (Part-Time)

Reporting Structure:

Operations Impact:

Growth Opportunities:

• Within Framing: Potential to become a Lead Framer or Framing Department Manager, taking on more responsibility for sales, team training, and inventory management.

• Across Store Operations: Path to roles such as Retail Associate, Team Lead, or Assistant Store Manager, requiring broader retail management skills.

• Skill Development: Opportunities to deepen expertise in custom framing design, sales techniques, and operational procedures. Michaels also offers tuition assistance which can support further career development.

• Cross-Functional Experience: Exposure to various aspects of retail operations, including merchandising, inventory, and customer service.

📝 Enhancement Note: This role is an excellent stepping stone for individuals looking to build a career in retail operations or specialized sales. The growth potential is clear, with defined paths for advancement within the framing department or into broader store management roles.

🌐 Work Environment

Office Type: Public Retail Store Setting

Office Location(s): Dunwoody-120 Perimeter Center Place NE, Dunwoody, GA, and other Michaels store locations across North America.

Workspace Context:

• Customer-Facing Environment: The primary workspace is the retail floor and the custom framing counter/area, interacting directly with customers.

• Production Area: The frame shop environment involves using specialized equipment like glass cutters and heat presses, requiring attention to safety protocols.

• Team Interaction: Opportunities for collaboration with other store associates during shifts, particularly for stocking, merchandising, and customer support.

• Tools & Technology: Access to point-of-sale systems, potentially basic computer terminals for order entry, and framing equipment.

Work Schedule:

• Part-time, with a flexible schedule that includes nights, weekends, and potentially early mornings, aligning with retail operating hours. The schedule will be determined by business needs and management.

📝 Enhancement Note: The work environment is dynamic, combining customer interaction with hands-on production tasks. The frame shop area requires specific safety awareness due to the tools involved. Flexibility in work hours is a key characteristic of this role.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely a brief phone or online assessment to gauge basic qualifications and interest.

• In-Person Interview: Typically with the Store Manager or Department Manager. This will likely involve:

  • Behavioral Questions: Assessing customer service skills, problem-solving abilities, and teamwork through past experiences (e.g., "Tell me about a time you dealt with a difficult customer").
  • Situational Questions: Presenting hypothetical scenarios related to framing consultations, sales, or operational challenges.
  • Skills Assessment: Discussion around basic computer skills, measuring ability, and comfort with operating equipment.
  • Company Fit: Evaluating alignment with Michaels' values of creativity, customer focus, and teamwork.

• Practical Demonstration (Potential): Depending on the interviewer, there might be a brief practical exercise related to measuring or discussing design options.

Portfolio Review Tips:

• Verbal Portfolio: Since a formal portfolio is unlikely, prepare to articulate specific examples of your skills.
  • Framing/Design Examples: Describe projects where you helped someone create a custom solution or solve a design challenge. Highlight your consultation process.
  • Sales Success Stories: Share instances where you successfully sold a product or service, met sales targets, or exceeded customer expectations. Quantify results if possible.
  • Process Adherence Examples: Discuss times you followed strict guidelines or SOPs to ensure quality or safety.
  • Problem-Solving Case Studies: Be ready to talk about a challenging customer interaction or operational issue and how you resolved it.

Challenge Preparation:

• Customer Service Scenarios: Practice how you would handle common retail situations: a customer looking for a specific item, a complaint, or a complex framing request.

• Sales Approach: Think about how you would guide a customer through the custom framing process, from initial consultation to final product selection, focusing on upselling and value.

• Operational Awareness: Be prepared to discuss your understanding of safety protocols, inventory management, and cash handling.

📝 Enhancement Note: The interview process will focus on assessing practical skills, customer service aptitude, and alignment with retail operational standards. Candidates should emphasize their ability to learn quickly, follow procedures, and engage positively with customers.

🛠 Tools & Technology Stack

Primary Tools:

• Custom Framing Equipment:

  • Mat Cutters/Frame Moulding Cutters: Essential for precise cutting of mat boards and frame materials.
  • Glass Cutter: For custom-sized glass or acrylic.
  • Heat Press: Likely used for mounting artwork or applying finishes.
  • Assembly Tools: Hammers, joiners, adhesives, etc.

• Point of Sale (POS) System: For processing transactions, managing customer orders, and potentially inventory lookup.

• Measuring Tools: Tape measures, rulers, calipers for accurate measurements.

Analytics & Reporting:

• While not directly managing complex analytics, the Framer will interact with systems that track:
  • Sales Data: Performance of custom framing sales, individual sales figures.
  • Inventory Levels: Stock of mats, frames, hardware, and supplies.
  • Order Status: Tracking custom framing orders through production.

CRM & Automation:

• Customer Relationship Management (CRM) aspects: The POS system may have basic CRM capabilities to track customer purchase history and preferences for custom framing.

• Order Management Systems: Internal systems for managing custom framing orders from creation to completion.

📝 Enhancement Note: Proficiency with specialized framing equipment is key. While advanced analytics tools are unlikely, familiarity with POS systems and basic order management is expected. The role requires hands-on use of tools rather than complex software.

👥 Team Culture & Values

Operations Values:

• Creativity: Encouraging innovative solutions and artistic expression in custom framing.

• Customer Focus: Prioritizing customer satisfaction through excellent service and personalized consultations.

• Quality: Commitment to delivering high-quality custom framing products that meet customer expectations.

• Efficiency: Adhering to SOPs and production timelines to ensure smooth operations and timely order fulfillment.

• Teamwork: Collaborating effectively with colleagues to provide a seamless customer experience and support store operations.

• Safety: Maintaining a safe working environment, especially within the frame shop.

Collaboration Style:

• Cross-functional Integration: Working seamlessly with other store associates to assist customers, manage inventory, and handle Omni-channel orders.

• Process Review & Feedback: Openness to feedback on framing techniques, customer interactions, and operational procedures to drive continuous improvement.

• Knowledge Sharing: Sharing best practices for framing design, customer engagement, and operational efficiency with team members.

📝 Enhancement Note: The culture emphasizes a blend of creative artistry and disciplined retail operations. Team members are expected to be both customer-centric and process-oriented, contributing to a positive and productive store environment.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Sales & Production: Effectively managing time between customer consultations/sales and the hands-on production of framing orders.

• Complex Customer Needs: Handling unique or challenging framing requests that require creative problem-solving and specialized techniques.

• Maintaining Quality & Speed: Ensuring high-quality craftsmanship while meeting production deadlines in a busy retail environment.

• Learning New Equipment/Techniques: Adapting to new framing equipment, materials, or company procedures.

• Seasonal Fluctuations: Managing workload during peak retail seasons (holidays, back-to-school) and slower periods.

Learning & Development Opportunities:

• Custom Framing Expertise: Deepen knowledge of framing materials, design principles, preservation techniques, and advanced framing methods.

• Sales & Customer Service Skills: Develop advanced consultation, upselling, and customer relationship management techniques.

• Operations Management: Gain experience in inventory control, merchandising, and store operations.

• Leadership Potential: Opportunities to train new associates, lead projects, or move into supervisory roles.

• Industry Certifications: Potential to pursue certifications in custom framing through industry associations.

📝 Enhancement Note: The role presents opportunities to develop specialized skills in a niche area of retail, alongside broader customer service and sales competencies. Growth is tied to mastering both the creative and operational aspects of the job.

💡 Interview Preparation

Strategy Questions:

• Custom Framing Consultation: "A customer brings in a valuable but oddly shaped print. How would you guide them through the custom framing process, considering options for matting, glass, and frame style?" (Focus on consultative sales, problem-solving, and product knowledge).

• Sales Performance: "Describe your approach to selling a premium product or service like custom framing. How do you overcome price objections?" (Highlight sales techniques, value proposition, and customer motivation).

• Operational Process: "Imagine a custom framing order is delayed due to a supply issue. How would you manage the situation with the customer and internally?" (Assess communication, problem-solving, and adherence to procedures).

• Customer Service Excellence: "Tell me about a time you went above and beyond to help a customer. What was the outcome?" (Demonstrate customer-centricity and initiative).

Company & Culture Questions:

• "What interests you about working at Michaels, specifically in the custom framing department?" (Showcase research and genuine interest).

• "How do you contribute to a positive team environment?" (Assess teamwork and interpersonal skills).

Portfolio Presentation Strategy:

• Verbal Case Studies: Prepare 2-3 detailed stories about your past experiences:

  1. A Successful Custom Framing Consultation: Detail the customer's need, your design process, the solution you proposed, and the customer's satisfaction.
  2. A Sales Achievement: Describe a time you exceeded sales goals or successfully upsold a customer on a higher-value product/service. Quantify results if possible.
  3. A Problem-Solving Scenario: Illustrate how you handled a difficult customer or an operational challenge, focusing on your actions and the resolution.

• Highlight Skills: For each story, explicitly connect it to the skills required for the Framer role (customer service, sales, problem-solving, attention to detail).

• Showcase Enthusiasm: Convey passion for creativity, design, and helping customers bring their visions to life.

📝 Enhancement Note: Interviews will likely assess a candidate's ability to blend salesmanship with practical skills and a customer-first attitude. Preparing specific examples will be crucial for demonstrating competence and cultural fit.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided link on the Michaels Careers portal.

• Resume Optimization: Tailor your resume to highlight any relevant customer service, sales, retail, or hands-on experience. Use keywords from the job description such as "customer service," "sales," "framing," "merchandising," and "operations."

• Prepare Your "Verbal Portfolio": Think through specific examples for the interview questions listed above, focusing on achievements in customer interaction, sales, and task completion. Practice articulating these examples clearly and concisely.

• Company Research: Familiarize yourself with Michaels Stores' mission, values, and product offerings, particularly within the custom framing department. Understand their commitment to creativity and customer engagement.

• Practice Interview Questions: Rehearse answers to common retail interview questions, focusing on behavioral and situational scenarios relevant to sales, customer service, and operational tasks.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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