Framer - PT

📍 Job Overview

Job Title: Framer - PT

Company: Michaels Stores

Location: Truro, Nova Scotia, Canada

Job Type: Part-time

Category: Retail Operations / Custom Framing

Date Posted: October 2, 2026

Experience Level: Entry-level to Junior (0-2 years)

Remote Status: On-site

🚀 Role Summary

• Provide exceptional customer service by assisting clients in selecting and designing custom framing solutions for their artwork and memorabilia.

• Execute custom framing orders with a high degree of quality and efficiency, adhering to Standard Operating Procedures (SOPs).

• Maintain visual merchandising standards for the ready-made frame department and other assigned store areas, ensuring product availability and presentation.

• Operate the cash register, handle transactions accurately, and support omni-channel fulfillment processes.

• Contribute to store operations, including truck unloading, stocking, and maintaining a safe, clean, and clutter-free environment.

📝 Enhancement Note: This role is positioned as a part-time, on-site position within a retail environment, focusing on specialized custom framing services. While not a traditional Revenue or Sales Operations role, it involves critical customer-facing sales and operational execution within a specific department. The "Framer" title implies a focus on detailed production and client consultation, requiring meticulousness and an understanding of product specifications.

📈 Primary Responsibilities

• Engage customers in consultative sales conversations to understand their framing needs and recommend appropriate solutions, acting as a "Personal Designer."

• Accurately measure artwork and select appropriate framing materials (moulding, matting, glass, backing) based on customer preferences and project requirements.

• Operate specialized framing equipment, including mat cutters, saws, and assembly tools, to produce high-quality custom frames.

• Manage framing orders from initial consultation through to production and completion, ensuring on-time delivery and adherence to quality standards.

• Maintain and organize the ready-made frame display, including SISO (Sales In Store Only) and Directed Replenishment processes, to ensure optimal product availability and visual appeal.

• Assist customers in locating products throughout the store and provide solutions for their creative needs.

• Process customer transactions accurately using the cash register, adhering to all cash handling and payment processing procedures.

• Support and participate in omni-channel processes, such as fulfilling online orders or assisting with in-store pickup.

• Participate in the efficient unloading of store inventory shipments and stocking of merchandise, adhering to truck and stockroom standards.

• Uphold company policies and programs, including shrink prevention, safety procedures, and operational SOPs.

• Maintain a clean, safe, and organized work environment, particularly within the framing department.

📝 Enhancement Note: The primary responsibilities highlight a blend of direct sales, detailed production work, and general retail operations. The emphasis on "Elevated ABC Deliver" and "Personal Designer" suggests a sales-driven approach focused on building customer relationships and providing expert consultation within the framing service.

🎓 Skills & Qualifications

Education: High school diploma or equivalent is generally expected for entry-level retail positions. Specific formal education in art, design, or a related field is not explicitly required but could be beneficial.

Experience:

• 0-2 years of experience in a customer-facing role, preferably within a retail environment.

• Experience in sales, consultative selling, or client service is highly desirable.

• Prior experience with custom framing or a related craft/artisan field is a plus. Required Skills:

• Basic computer proficiency for system navigation and order entry.

• Basic measuring skills with accuracy for custom fabrication.

• Ability to operate specialized framing equipment, including mat cutters and potentially other tools for frame assembly.

• Competence in glass cutting techniques.

• Strong customer service and interpersonal communication skills.

• Ability to engage customers and understand their needs to provide solutions.

• Basic cash handling and transaction processing skills.

• Ability to stand for extended periods and perform physical tasks. Preferred Skills:

• Previous retail sales experience, particularly in a commission or target-driven environment.

• Experience in selling products and/or services, with a proven ability to close sales.

• Familiarity with art, design principles, or custom framing processes.

• Experience with visual merchandising and maintaining store displays.

• Ability to interpret and follow Standard Operating Procedures (SOPs) accurately.

📝 Enhancement Note: The requirements emphasize practical, hands-on skills and customer interaction over extensive formal education or advanced operational analytics. The "basic computer skills" and "basic measuring skills" indicate an entry-level focus, with a preference for candidates who can learn and execute specific technical and sales processes.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio is not explicitly requested for this entry-level role, candidates are encouraged to highlight any relevant projects or examples that demonstrate their attention to detail, creative problem-solving, or customer interaction skills. This could include personal art projects, examples of past work (if applicable), or descriptions of how they've successfully solved customer problems in previous roles.

• Examples of successful customer interactions or sales scenarios can be valuable, even if not formally documented in a portfolio. Process Documentation:

• Understanding and adherence to Standard Operating Procedures (SOPs) is critical. Candidates should be prepared to discuss how they follow established processes for order taking, production, and customer service.

• Familiarity with visual merchandising guidelines and inventory management processes (e.g., Directed Replenishment) is important.

• The ability to document and report on sales activities and production completion is implied through the role's responsibilities.

📝 Enhancement Note: For this specific role, a traditional "operations portfolio" focused on complex process optimization or system implementation is unlikely to be required. The emphasis will be on demonstrating an understanding of and ability to execute existing company processes and procedures, particularly in customer service, sales, and production. Candidates should be ready to speak to their ability to learn and follow detailed instructions.

💵 Compensation & Benefits

Salary Range: For a Part-Time Framer position in Truro, Nova Scotia, Canada, the estimated hourly wage typically ranges from CAD $15.00 to $18.00 per hour. This range can vary based on experience, specific store needs, and prevailing local retail wage standards.

Benefits:

• Health insurance (medical, dental, and vision)

• Paid time off (PTO)

• Tuition assistance programs

• Generous employee discounts on Michaels products

• Potential for performance-based incentives or bonuses tied to sales and production targets.

Working Hours: This is a part-time position. While the exact hours will vary based on store needs and scheduling, typical part-time roles in retail can range from 15-30 hours per week. Work hours will include nights, weekends, and early mornings as required by store operations.

📝 Enhancement Note: The salary estimate is based on general retail industry benchmarks for part-time roles in Canada, considering the entry-level to junior experience level. Benefits are explicitly mentioned in the provided text and are a significant draw for part-time employees, particularly health insurance and tuition assistance. The mention of "40" in the input for ai_working_hours seems to be a placeholder or default value for a full-time role and has been adjusted to reflect the "Part time" employment type.

🎯 Team & Company Context

🏢 Company Culture

Industry: Retail (Arts and Crafts, Home Decor, Custom Framing)

Company Size: Large (over 1,000 employees globally, with over 1,300 stores across North America). This scale means established operational frameworks, standardized processes, and opportunities for diverse team interactions.

Founded: 1973. With a long history, Michaels has developed a strong brand identity and a deep understanding of its customer base, focusing on creativity, celebration, and community.

Team Structure:

• The Framer will be part of a store-level team, reporting to store management (e.g., Store Manager, Assistant Store Manager, or a dedicated Framing Department Manager).

• Collaboration will be primarily with fellow store associates, including cashiers, sales floor associates, and potentially other specialized roles.

• Cross-functional interaction is focused within the store's operational needs and customer service delivery. Methodology:

• The company emphasizes a customer-centric approach, driven by "Elevated ABC Deliver" to build relationships and provide solutions.

• Operational methodology relies on adhering to Standard Operating Procedures (SOPs) for consistency and compliance.

• Visual merchandising and inventory management practices are key to maintaining store appeal and product availability.

• A focus on safety and shrink reduction is integrated into daily operations.

Company Website: https://www.michaels.com/

📝 Enhancement Note: The company culture is centered around creativity, customer service, and community. The "Framer" role is integral to delivering a specialized service that aligns with the company's purpose of "fueling the joy of creativity and celebration." The large company size suggests a structured environment with clear operational guidelines.

📈 Career & Growth Analysis

Operations Career Level: This role is an entry-level to junior position within the retail operations framework, specifically focused on the custom framing department. It's a hands-on, customer-facing role that builds foundational skills in sales, production, and customer service.

Reporting Structure: The Framer typically reports to a Store Manager, Assistant Store Manager, or a designated Department Lead within the store. This structure provides direct supervision and guidance on daily tasks and performance.

Operations Impact: While not directly managing large-scale revenue operations or complex GTM strategies, the Framer's impact is significant at the store and departmental level. By providing excellent custom framing solutions and customer experiences, they directly contribute to:

• Sales Revenue: Driving sales within the framing department through consultative selling and quality service.

• Customer Loyalty: Building strong customer relationships that encourage repeat business and positive word-of-mouth referrals.

• Brand Reputation: Upholding the Michaels brand as a trusted provider of creative solutions and quality products.

• Operational Efficiency: Ensuring smooth workflow within the framing department and contributing to overall store operational goals.

Growth Opportunities:

• Skill Specialization: Deepen expertise in custom framing techniques, design principles, and advanced framing equipment operation.

• Sales Proficiency: Develop advanced sales and consultative selling skills, potentially leading to roles with higher sales targets or commission structures.

• Department Leadership: Progress to a Framing Department Lead or Supervisor role, taking on more responsibility for team management, inventory, and sales performance within the department.

• Cross-Training: Gain experience in other store departments, such as sales floor management, inventory control, or customer service leadership.

• Management Track: For individuals demonstrating strong leadership potential and operational acumen, opportunities may exist to advance into Assistant Store Manager or Store Manager positions within Michaels.

📝 Enhancement Note: The growth potential for a Framer is primarily within the retail store environment, focusing on deepening specialized skills or moving into leadership roles within the store. It offers a clear path for individuals interested in a career in retail operations and management.

🌐 Work Environment

Office Type: Public retail store setting. The work environment is customer-facing and dynamic, requiring constant interaction with shoppers and management.

Office Location(s): The role is located at the Michaels store at 245 Robie St, Truro, Nova Scotia, Canada. This specific location is a key point of contact for local customers.

Workspace Context:

• The primary workspace includes the retail sales floor (for customer interaction and merchandising) and the dedicated framing shop area.

• The framing shop is equipped with specialized tools like glass cutters and heat presses, requiring careful operation and adherence to safety protocols.

• While general store areas are climate-controlled, stock rooms may have less consistent climate control.

• Occasional outdoor work may be required for tasks such as retrieving shopping carts or during truck unloading.

Work Schedule: The role requires flexibility. Work hours will include nights, weekends, and early mornings, aligning with retail operating hours and customer traffic patterns.

📝 Enhancement Note: The work environment is typical of a retail setting, with a focus on customer engagement and hands-on production. The framing shop itself presents a unique, specialized workspace within the broader store context.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Typically involves an online application and potentially a brief phone screen to assess basic qualifications and interest.

• In-Person Interview: A face-to-face interview at the store location. This will likely involve meeting with the Store Manager or Department Lead.

• Skills Assessment: Candidates may be asked to demonstrate basic measuring skills, discuss their understanding of customer service principles, or answer scenario-based questions related to handling customer requests or operational challenges.

• Practical Demonstration (Optional): For some roles, a brief demonstration of manual dexterity or ability to handle tools might be observed.

• Cultural Fit Assessment: Discussion will focus on aligning with Michaels' values of creativity, customer focus, and teamwork.

Portfolio Review Tips:

• Highlight Relevant Experience: Since a formal portfolio isn't mandatory, focus on verbally articulating your experience. Prepare to discuss specific examples of customer interactions where you provided excellent service, solved a problem, or upsold a product.

• Showcase Detail Orientation: If you have any personal projects (e.g., crafting, art, DIY) that demonstrate meticulousness, attention to detail, or problem-solving, be ready to describe them.

• Demonstrate Learning Aptitude: Emphasize your eagerness and ability to learn new skills, particularly operating specialized equipment and adhering to company processes.

• Customer Service Philosophy: Be ready to explain your approach to customer service and how you build rapport and ensure customer satisfaction.

Challenge Preparation:

• Scenario-Based Questions: Anticipate questions like: "How would you handle a customer who is unhappy with their framing choice?" or "How would you approach a customer who seems unsure about what they need?"

• Operational Questions: Be prepared to discuss your understanding of customer service standards, inventory management principles, and safety protocols.

• Company Knowledge: Research Michaels' mission, values, and product offerings to demonstrate genuine interest. Understand their commitment to creativity and customer experience.

📝 Enhancement Note: The interview process for this role is designed to assess practical skills, customer service aptitude, and cultural fit within a retail environment. Preparation should focus on behavioral questions, scenario-based problem-solving, and demonstrating a strong work ethic and eagerness to learn.

🛠 Tools & Technology Stack

Primary Tools:

• Custom Framing Equipment: Mat cutters, saws, assembly tools, heat presses, glass cutters. Proficiency or ability to learn these tools is essential.

• Cash Register / POS System: For processing customer transactions, returns, and exchanges. Familiarity with retail POS systems is beneficial.

• Measuring Tools: Tape measures, rulers, calipers for accurate measurements.

• Basic Computer Skills: For system navigation, order entry, and potentially internal communication.

Analytics & Reporting:

• While not a data analytics role, understanding basic sales figures and production targets for the framing department is part of the job.

• Reporting may involve simple end-of-day sales summaries or production logs. CRM & Automation:

• The company likely uses a CRM system for customer order history and loyalty programs. Understanding how to access and utilize customer information for personalized service is key.

• Omni-channel fulfillment systems will be used for processing online orders and in-store pickups.

📝 Enhancement Note: The technology stack for this role is heavily focused on specialized production equipment and standard retail point-of-sale systems. The emphasis is on manual operation and accurate transaction processing rather than advanced software analytics or automation tools.

👥 Team Culture & Values

Operations Values:

• Creativity: Encouraging innovative solutions and a passion for arts and crafts.

• Customer Focus: Prioritizing customer needs and delivering exceptional service to foster loyalty and satisfaction.

• Teamwork: Collaborating effectively with colleagues to achieve store goals and provide a seamless customer experience.

• Integrity: Upholding company policies, ethical standards, and accurate transaction handling.

• Efficiency: Striving for high-quality production and operational execution while managing time effectively.

Collaboration Style:

• Customer-Centric: All team members are expected to work together to ensure a positive customer journey, from initial greeting to final purchase.

• Process-Oriented: Adherence to established SOPs and team workflows to maintain consistency and operational smoothness.

• Supportive: Associates are encouraged to assist each other across departments to meet customer demands and operational needs.

📝 Enhancement Note: The team culture at Michaels is built around fostering creativity, prioritizing the customer, and operating as a cohesive unit. The values directly translate into the day-to-day interactions and operational expectations for all team members, including Framers.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Sales and Production: Effectively managing customer consultations and sales while simultaneously fulfilling framing orders requires strong time management and multitasking skills.

• Customer Expectations: Meeting diverse customer expectations for custom framing, which can range from simple to highly complex designs, while staying within budget and production timelines.

• Technical Skill Acquisition: Learning to operate specialized framing equipment and mastering cutting techniques can require a learning curve.

• Physical Demands: The role involves standing for long periods, lifting heavy items, and repetitive motions, which can be physically demanding.

Learning & Development Opportunities:

• Framing Expertise: Develop advanced skills in design, material selection, and fabrication techniques.

• Sales Acumen: Enhance consultative selling abilities, product knowledge, and customer relationship management.

• Operational Proficiency: Gain a deeper understanding of retail operations, inventory management, and visual merchandising.

• Cross-Training: Opportunity to learn about other areas of the store, broadening retail skill sets.

• Leadership Potential: Potential to move into supervisory roles within the framing department or other store functions.

📝 Enhancement Note: The challenges are typical of a hands-on retail role with a specialized service component. The growth opportunities are geared towards developing expertise within the specialized area or progressing within the broader retail management structure.

💡 Interview Preparation

Strategy Questions:

• Customer Service Approach: "Describe a time you went above and beyond for a customer. How would you handle a customer who is indecisive about their framing design?"

• Problem-Solving: "Imagine a customer's artwork is damaged during the framing process. What steps would you take?" or "How would you manage your time if you had multiple framing orders due and a busy sales floor?"

• Skills & Aptitude: "What interests you about custom framing?" or "How comfortable are you learning to operate new equipment?"

Company & Culture Questions:

• "What do you know about Michaels Stores and our commitment to creativity?"

• "How do you align with our company values of customer focus and teamwork?"

• "Why are you interested in a part-time role here?" Portfolio Presentation Strategy:

• Verbal Examples: Prepare 2-3 specific, concise stories that highlight your customer service skills, problem-solving abilities, or any experience with detail-oriented tasks.

• Highlight Learning: Emphasize your eagerness to learn and master the technical aspects of custom framing and your ability to follow instructions and SOPs.

• Enthusiasm for Craft: Convey genuine interest in art, design, and the craft of framing.

📝 Enhancement Note: Interview preparation should focus on demonstrating strong interpersonal skills, a proactive approach to customer service, and a willingness to learn technical skills. Be ready to provide concrete examples that illustrate your capabilities.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided Workday link: https://michaels.wd5.myworkdayjobs.com/External/job/Truro-245-Robie-St/Framer---PT_R00325987

• Resume Customization: Tailor your resume to highlight any customer service, sales, or hands-on experience. Use keywords from the job description such as "customer service," "sales," "detail-oriented," "manual dexterity," and "problem-solving."

• Prepare Your Narrative: Be ready to discuss your experience with specific examples that demonstrate your ability to handle customer interactions, follow instructions, and work in a team environment. For this role, focus on articulating your customer service philosophy and your willingness to learn technical skills.

• Research Michaels: Familiarize yourself with Michaels' mission, values, and product offerings. Understand their emphasis on creativity and customer experience. Be ready to articulate why you are a good fit for their culture.

• Practice Interview Responses: Rehearse answers to common retail interview questions, focusing on how you would contribute positively to the store's atmosphere and customer satisfaction.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.