Framer Part-Time

📍 Job Overview

Job Title: Framer Part-Time

Company: Michaels Stores

Location: York, Pennsylvania, United States

Job Type: Part time

Category: Retail Operations

Date Posted: August 12, 2026

Experience Level: 0-2 years

Remote Status: On-site

🚀 Role Summary

• This role is centered around providing exceptional customer service within a retail environment, specifically focusing on custom framing solutions.

• Key responsibilities include building strong customer relationships, understanding their creative needs, and translating those into tangible framing products.

• The position requires hands-on engagement with framing equipment and materials to produce high-quality custom orders.

• It also involves maintaining store presentation, assisting with inventory management, and supporting overall store operations to ensure a positive shopping experience.

📝 Enhancement Note: While the provided job title is "Framer Part-Time," the input data does not contain specific details aligning with Revenue Operations, Sales Operations, or GTM roles. This enhancement will focus on the retail operations and customer-facing aspects of the role as described. If this were intended to be an operations role within a B2B context, significant re-evaluation and additional information would be required.

📈 Primary Responsibilities

• Customer Engagement & Sales:

  • Build and nurture customer relationships by actively engaging them to understand their framing needs and creative vision.
  • Utilize the "Elevated ABC Deliver" methodology to provide personalized design consultations and recommend custom framing solutions.
  • Drive sales and production targets by effectively selling custom framing products and services.
  • Acknowledge and greet customers, assist them in locating products, and provide solutions that meet their artistic and display requirements.

• Custom Framing Production:

  • Complete custom framing orders with a high degree of quality, precision, and adherence to established timelines.
  • Operate framing equipment, including glass cutters and heat presses, safely and efficiently to produce finished custom pieces.
  • Ensure all framing orders are produced according to Standard Operating Procedures (SOPs) and company quality standards.

• Store Operations & Merchandising:

  • Maintain the ready-made frame department and other assigned areas, ensuring they are well-merchandised, clean, and clutter-free.
  • Support SISO (Shop In Store Only) and Directed Replenishment processes to ensure product availability and visual appeal.
  • Participate actively in truck unloading and stocking processes, adhering to established truck standards and timelines.
  • Assist with Omni channel processes, ensuring seamless integration between online and in-store customer experiences.

• Operational Compliance & Safety:

  • Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements.
  • Support and execute company shrink and safety programs, maintaining a safe and secure environment for customers and team members.
  • Maintain a clean, safe, and clutter-free store environment.

• Point of Sale & Customer Service:

  • Operate the cash register and execute cash handling procedures to company standards.

  • Provide friendly and efficient customer service, assisting customers in finding products and offering solutions.

📝 Enhancement Note: The responsibilities have been categorized and expanded to reflect typical retail operations and customer engagement expectations for a role involving custom product creation. Specific methodologies like "Elevated ABC Deliver" have been highlighted as key operational approaches.

🎓 Skills & Qualifications

Education:

• High school diploma or equivalent preferred. Experience:

• 0-2 years of experience in a customer-facing role, preferably within a retail environment.

• Experience in sales or service-oriented positions is a plus. Required Skills:

• Customer Service Excellence: Proven ability to engage customers, build rapport, and provide helpful, friendly service.

• Custom Framing Aptitude: Ability to learn and operate framing equipment, including glass cutters, and understand custom framing processes.

• Basic Measuring Skills: Proficiency in taking accurate measurements for framing projects.

• Basic Computer Skills: Familiarity with point-of-sale (POS) systems and basic computer operations.

• Sales Acumen: Ability to identify customer needs and recommend appropriate products and services to drive sales.

• Merchandising & Presentation: Understanding of how to present products attractively and maintain department standards.

• Teamwork & Collaboration: Ability to work effectively with colleagues to achieve store goals.

• Adherence to Procedures: Willingness and ability to follow Standard Operating Procedures (SOPs) and company policies.

Preferred Skills:

• Retail Sales Experience: Prior experience in a retail sales environment, with a focus on consultative selling.

• Custom Product Sales: Experience selling custom or personalized products to customers.

• Visual Merchandising: Experience in creating appealing product displays and maintaining visual standards.

• Inventory Management Basics: Familiarity with stock management, replenishment, and organization principles.

📝 Enhancement Note: The skills are framed within a retail operations context, emphasizing customer interaction, product knowledge, and operational execution. Basic technical skills related to the framing craft are included as requirements.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio is not explicitly required for this entry-level retail role, candidates are encouraged to highlight any relevant experience in their resume or during the interview that demonstrates:
  • Customer Interaction Examples: Instances where they successfully built customer relationships and provided solutions.
  • Sales Achievements: Any quantifiable results from previous sales or customer service roles.
  • Problem-Solving Scenarios: How they handled customer issues or operational challenges.
  • Process Adherence: Examples of following procedures accurately in previous roles.

Process Documentation:

• Candidates should be prepared to discuss their understanding of and experience with:
  • Workflow Execution: How they follow established processes for custom orders, from consultation to completion.
  • Quality Control: Their approach to ensuring the quality and accuracy of custom-made products.
  • Customer Service Protocols: How they implement company standards for customer interaction and issue resolution.
  • Inventory and Merchandising Standards: Their understanding of maintaining product displays and stock levels.

📝 Enhancement Note: For an entry-level retail position, a formal portfolio is typically not expected. This section focuses on how candidates can demonstrate relevant skills and process understanding through their resume and interview responses, framing it as a "portfolio of experience" rather than a traditional document.

💵 Compensation & Benefits

Salary Range:

• Based on industry standards for part-time retail associates in York, Pennsylvania, with 0-2 years of experience, the estimated hourly wage typically ranges from $12.00 to $16.00 per hour. This estimate considers the cost of living in the region and common retail compensation benchmarks. Benefits:

• Employee Discounts: A significant perk for team members, offering discounts on Michaels products.

• 401(k) with Employer Match: For eligible team members, providing retirement savings support with company contributions.

• Employee Assistance Program (EAP): Confidential support services for personal and work-related challenges.

• Medical, Dental, and Vision Coverage: Health insurance options for eligible team members.

• Telemedicine Services: Convenient access to remote medical consultations.

• Flexible Spending Accounts (FSAs): Pre-tax accounts for healthcare or dependent care expenses.

• Commuter Benefits: Assistance with transportation costs for eligible employees.

• Tuition Assistance: Support for continuing education and skill development.

• Adoption Assistance: Financial support for team members expanding their families through adoption.

• Voluntary Insurance Options: Additional insurance products for enhanced protection.

Working Hours:

• This is a part-time position. Actual hours will vary based on business needs and scheduling, but typically involve 15-25 hours per week.

• Work hours include nights, weekends, and potentially early mornings, aligning with retail operational demands.

📝 Enhancement Note: Salary is estimated based on typical part-time retail roles in the specified US location. Benefits are derived directly from the provided input data and tailored to highlight their relevance to a retail associate.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts and Crafts Retail

Company Size: Large (over 10,000 employees globally)

Founded: 1973

Company Headquarters: Irving, Texas

Team Structure:

• Store Level: The Framer will be part of a store team comprised of a Store Manager, Assistant Store Managers, Key Holders, and fellow Team Members (Sales Associates, Framers, etc.).

• Reporting Structure: Reports directly to a shift supervisor, Key Holder, or Assistant Store Manager, who oversees daily operations and team member performance.

• Cross-functional Collaboration: Works closely with other store associates to ensure smooth operations, assist customers across departments, and support inventory and visual merchandising efforts.

Methodology:

• Customer-Centric Approach: Emphasis on building customer relationships and providing personalized solutions, as highlighted by the "Elevated ABC Deliver" methodology.

• Process-Oriented Operations: Adherence to Standard Operating Procedures (SOPs) for consistent execution of tasks, from sales and production to safety and inventory management.

• Teamwork and Support: A culture that encourages mutual support among team members to achieve store goals and provide a positive customer experience.

Company Website: https://www.michaels.com/

📝 Enhancement Note: Company context is derived from the provided LinkedIn data and company description. The team structure and methodology are inferred based on typical retail store operations.

📈 Career & Growth Analysis

Operations Career Level: Entry-Level Retail Associate

• This role is an excellent starting point for individuals interested in a career in retail operations, customer service, or creative industries. It provides foundational experience in sales, customer engagement, and operational tasks within a retail setting. Reporting Structure:

• The Framer reports to store leadership, such as an Assistant Store Manager or Key Holder, who provide guidance, training, and performance feedback. This structure allows for direct mentorship and on-the-job learning. Operations Impact:

• By providing high-quality custom framing and excellent customer service, the Framer directly contributes to customer satisfaction, repeat business, and overall store revenue. Their efforts in maintaining store presentation and supporting inventory also impact the efficiency and profitability of the store operations. Growth Opportunities:

• Skill Development: Opportunity to master custom framing techniques, enhance sales and customer service skills, and gain experience with retail POS and inventory systems.

• Career Advancement: Potential to progress to roles such as Key Holder, Assistant Store Manager, or specialize in other areas of store operations.

• Cross-Training: Possibility to gain experience in different store departments, broadening overall retail operational knowledge.

• Specialization: For those passionate about framing, opportunities to deepen expertise in custom design and production.

📝 Enhancement Note: Career growth is framed within a retail context, focusing on skill acquisition and progression within the Michaels store structure.

🌐 Work Environment

Office Type: Retail Store Environment

Office Location(s): York, Pennsylvania (specific store address: 2700 Pleasant Valley Rd)

Workspace Context:

• Public Retail Store Setting: Primarily customer-facing, requiring interaction with a diverse clientele.

• Climate Control: Most public areas are climate-controlled, offering a comfortable working environment.

• Frame Shop: Contains specialized equipment like a glass cutter and heat press, requiring careful operation.

• Stock Rooms: May not always be climate-controlled, and may involve work in areas with varying temperatures.

• Outdoor Work: Potential for some outdoor duties, such as retrieving shopping carts or during truck unloading.

Work Schedule:

• Flexible scheduling, including nights, weekends, and early mornings, to accommodate customer traffic and operational needs.

• Part-time commitment, typically 15-25 hours per week.

📝 Enhancement Note: The work environment description is detailed, incorporating specific elements from the job description such as the frame shop equipment and varying climate controls in different areas of the store.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Application: Submit application online via the provided Workday portal.

• Screening Call: A brief phone call with an HR representative or hiring manager to discuss basic qualifications and interest.

• In-Person Interview: Typically conducted at the store location, involving the Store Manager or Assistant Store Manager. This will likely include behavioral questions, situational scenarios, and a discussion of skills and experience.

• Skills Assessment (Potential): May involve a brief demonstration or discussion of measuring skills or understanding of framing concepts.

• Final Offer: If successful, an offer of employment will be extended.

Portfolio Review Tips:

• For this role, a traditional portfolio is not required. Instead, focus on:
  • Resume: Clearly highlight any customer service, sales, or hands-on experience.

Quantify achievements where possible.

• Interview Preparation: Be ready to discuss specific examples of how you have:

  • Provided excellent customer service.

  • Sold products or services.

  • Handled cash transactions accurately.

  • Worked as part of a team.

  • Followed instructions or procedures.

  • Demonstrated attention to detail. Challenge Preparation:

• Be prepared to answer questions about how you would handle common retail scenarios, such as:

  • A customer who is unhappy with a custom framing order.

  • Assisting a customer who doesn't know exactly what they want.

  • Managing multiple customer requests simultaneously.

  • Ensuring safety protocols are followed in the frame shop.

📝 Enhancement Note: The interview process and preparation tips are tailored for an entry-level retail position, emphasizing behavioral and situational questions over a formal portfolio review.

🛠 Tools & Technology Stack

Primary Tools:

• Custom Framing Equipment:

  • Framing equipment (e.g., mat cutters, jointers, presses)
  • Glass cutter
  • Heat press

• Point of Sale (POS) System: For processing transactions, managing sales, and potentially customer orders.

• Basic Measuring Tools: Tape measures, rulers.

Analytics & Reporting:

• While not directly managing complex analytics, the role may involve:
  • Sales Reports: Understanding basic sales figures for custom framing or store performance.
  • Inventory Tracking: Using store systems to monitor stock levels for framing materials and ready-made frames.

CRM & Automation:

• Customer Relationship Management (CRM): The "Elevated ABC Deliver" methodology suggests a system for tracking customer interactions and preferences to personalize service.

• Inventory Management Systems: Used for stock counts, replenishment, and tracking materials.

📝 Enhancement Note: The tools listed are specific to the framing craft and general retail operations, as described in the job posting.

👥 Team Culture & Values

Operations Values:

• Creativity & Craftsmanship: A core value of Michaels, encouraging the creation of beautiful and functional custom framing solutions.

• Customer Focus: Prioritizing customer satisfaction through friendly service, helpfulness, and personalized solutions.

• Integrity & Accountability: Adhering to company policies, SOPs, and ethical business practices, including accurate cash handling and safety compliance.

• Teamwork: Collaborating effectively with colleagues to achieve store goals and support a positive work environment.

• Efficiency & Organization: Maintaining an organized workspace, efficient production processes, and well-merchandised departments.

Collaboration Style:

• Team-Oriented: Encourages mutual support and shared responsibility for store operations and customer service.

• Customer-First Mentality: All team members are expected to contribute to a positive customer experience.

• Process Adherence: Collaboration often involves working together to ensure SOPs are followed consistently across all tasks.

📝 Enhancement Note: Company values are inferred from Michaels' stated purpose ("fuel the joy of creativity and celebration") and the operational requirements of a retail environment.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Multiple Priorities: Effectively managing customer consultations, custom framing production, and general store duties simultaneously.

• Customer Expectations: Meeting diverse customer needs and preferences for custom framing, which can vary widely.

• Physical Demands: The role involves standing for long periods, lifting heavy items, and repetitive motions, which can be physically demanding.

• Learning Curve: Mastering framing equipment and techniques, as well as understanding company systems and procedures, requires dedicated learning.

Learning & Development Opportunities:

• Framing Expertise: Develop specialized skills in custom design, material selection, and framing techniques.

• Customer Service & Sales Training: Enhance abilities in customer engagement, consultative selling, and relationship building.

• Retail Operations Knowledge: Gain practical experience in inventory management, visual merchandising, and POS operations.

• Potential for Advancement: Opportunities to grow into leadership roles within the store, such as Key Holder or Assistant Store Manager.

📝 Enhancement Note: Challenges and growth opportunities are framed within the context of an entry-level retail position with a specific craft component.

💡 Interview Preparation

Strategy Questions:

• Customer Service Scenarios: "Describe a time you went above and beyond to help a customer." "How would you handle a customer who is unhappy with a custom framing order?"

• Sales & Product Knowledge: "How would you approach a customer who seems unsure about what they need?" "What questions would you ask to help a customer design the perfect frame?"

• Operational Procedures: "How do you ensure accuracy when taking measurements or completing an order?" "What steps would you take to maintain a safe work environment in the frame shop?"

• Teamwork: "Describe a time you worked effectively as part of a team to achieve a goal."

Company & Culture Questions:

• "What interests you about working at Michaels?"

• "What do you know about our custom framing services?"

• "How do you contribute to a positive team environment?"

• "What does 'fueling the joy of creativity' mean to you?" Portfolio Presentation Strategy:

• Since a formal portfolio isn't required, focus on:

  • Resume Walkthrough: Be prepared to discuss specific points on your resume that highlight relevant skills and experiences.
  • Storytelling: Use the STAR method (Situation, Task, Action, Result) to answer behavioral questions, providing concrete examples of your abilities.
  • Demonstrate Enthusiasm: Show genuine interest in the role, the company, and the art of framing.
  • Ask Insightful Questions: Prepare questions about the team, daily responsibilities, and opportunities for growth to show engagement.

📝 Enhancement Note: Interview preparation focuses on common retail interview techniques, including behavioral questions, situational scenarios, and demonstrating enthusiasm for the brand and role.

📌 Application Steps

To apply for this part-time Framer position:

• Submit your application through the Michaels Careers portal (linked via the Workday job posting).

• Tailor your resume: Highlight any customer service, sales, hands-on crafting, or retail experience. Quantify achievements where possible.

• Prepare for behavioral questions: Think of specific examples using the STAR method to showcase your skills in customer service, teamwork, problem-solving, and attention to detail.

• Research Michaels: Familiarize yourself with the company's mission, values, and custom framing services to demonstrate genuine interest.

• Practice your answers: Rehearse your responses to common interview questions and prepare thoughtful questions to ask the interviewer.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.