Framer Part Time

📍 Job Overview

Job Title: Framer Part Time

Company: Michaels Stores

Location: Lansing, Michigan, United States (540 Frandor Ave)

Job Type: Part-Time

Category: Retail Operations / Custom Framing

Date Posted: June 18, 2026

Experience Level: Entry Level (0-2 years)

Remote Status: On-site

🚀 Role Summary

• This role is focused on providing exceptional customer service and sales within the custom framing department of a retail store.

• Responsibilities include building customer relationships, designing and executing custom framing solutions, and ensuring high-quality, on-time order completion.

• The position also involves general retail operations such as merchandising, inventory management, and cash handling.

• Successful candidates will leverage basic computer and measuring skills, alongside the ability to operate specialized framing equipment.

📝 Enhancement Note: While the job title is "Framer Part Time," the responsibilities extend beyond just framing. The role requires a blend of sales, customer service, and operational tasks within a retail environment, specifically emphasizing the custom framing aspect as a key differentiator and revenue driver for the store. The "Elevated ABC Deliver" mention in the description suggests a structured approach to customer engagement and sales, likely involving a consultative selling process.

📈 Primary Responsibilities

• Customer Engagement & Sales:

  • Build strong customer relationships by actively engaging with shoppers and understanding their creative needs.
  • Utilize the "Elevated ABC Deliver" methodology to guide customers through the custom framing design process, offering solutions that meet their artistic vision and budget.
  • Drive sales by promoting custom framing services and related products.

• Custom Framing Design & Production:

  • Consult with customers to design unique and high-quality custom framing solutions for their artwork and memorabilia.
  • Accurately measure artwork and select appropriate framing materials (moulding, matting, glass, backing).
  • Operate framing equipment, including mat cutters and potentially heat presses, to produce finished framing orders.
  • Ensure all custom framing orders are completed with a high degree of craftsmanship and delivered on time.

• Store Operations & Merchandising:

  • Maintain the ready-made frame department, ensuring it is well-organized, visually appealing, and fully stocked.
  • Support inventory management through processes like SISO (Store-Inventory, Store-Order) and Directed Replenishment, ensuring product availability.
  • Assist with truck un-load and stocking processes, adhering to company standards for efficiency and organization.
  • Maintain a safe, clean, and clutter-free store environment, including assigned areas and the frame shop.

• Point of Sale & Customer Service:

  • Operate the cash register and execute cash handling procedures accurately and according to company standards.
  • Acknowledge all customers, assist them in locating products, and offer solutions to their needs.
  • Support Omni-channel processes, which may include in-store pickup for online orders or assisting with online order placement.

• Teamwork & Compliance:

  • Adhere to all Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws, regulations, and internal policies.

  • Participate in shrink and safety programs, contributing to a secure and accident-free workplace.

  • Interact positively and respectfully with colleagues, remaining cooperative and upholding organizational values.

📝 Enhancement Note: The responsibilities highlight a dual focus: direct customer interaction for sales and design (custom framing) and general retail upkeep. The mention of "Elevated ABC Deliver" suggests a standardized sales process that candidates should be prepared to discuss, implying a need for consultative selling skills rather than just order-taking.

🎓 Skills & Qualifications

Education:

• High school diploma or equivalent is generally expected for entry-level retail positions. Specific higher education is not typically required. Experience:

• 0-2 years of experience in a customer-facing role, preferably within a retail environment.

• Experience in sales or a role involving consultative selling is beneficial.

• Prior experience in custom framing, art, or design is a strong plus but not always mandatory. Required Skills:

• Customer Service Excellence: Ability to engage customers, understand their needs, and provide solutions with a positive attitude.

• Basic Computer Skills: Proficiency in using point-of-sale (POS) systems and potentially basic order management software.

• Basic Measuring Skills: Accuracy in taking measurements for framing projects.

• Equipment Operation: Ability to learn and safely operate framing equipment, including mat cutters and potentially specialized tools like a heat press.

• Cash Handling: Proficiency in processing transactions, managing cash, and adhering to security protocols.

• Merchandising & Organization: Skill in maintaining visually appealing displays and organized stock areas.

• Teamwork & Communication: Ability to collaborate effectively with team members and communicate clearly with customers and supervisors.

Preferred Skills:

• Retail Sales Experience: Proven track record of meeting sales goals or driving revenue in a retail setting.

• Selling Products/Services: Experience in consultative selling, understanding customer needs, and recommending appropriate solutions.

• Art/Design Aptitude: A good eye for design, color, and aesthetics, which is crucial for custom framing consultations.

• Inventory Management: Familiarity with retail inventory processes like replenishment and stock counts.

📝 Enhancement Note: The "0-2" years of experience AI-generated level suggests that this role is highly accessible to individuals new to the workforce or looking to transition into retail. The emphasis is on trainable skills like equipment operation and customer engagement, with prior retail or sales experience being a bonus.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio might not be strictly required for an entry-level part-time role, candidates are encouraged to showcase relevant experience.

• Visual Examples: If possible, include photos or descriptions of past framing projects (personal or professional) that demonstrate design aesthetic and craftsmanship.

• Process Descriptions: Be prepared to describe your process for consulting with a customer on a custom framing project, from initial consultation to final product delivery.

• Sales Metrics (if applicable): If you have prior sales experience, be ready to discuss metrics related to sales conversion, average transaction value, or customer satisfaction.

Process Documentation:

• Candidates should be able to articulate their understanding of operational processes, such as:
  • Customer Consultation Workflow: How they would guide a customer through the framing design process.
  • Order Fulfillment Steps: Understanding the sequence from order placement to production and completion.
  • Inventory Management Practices: How they would contribute to maintaining stock levels and organization.
  • Cash Handling Procedures: Demonstrating knowledge of secure transaction processing.

📝 Enhancement Note: For an entry-level part-time role, a formal portfolio is less critical than the ability to discuss processes and demonstrate a foundational understanding of customer service and operational flow. The emphasis will be on how a candidate approaches problem-solving and customer interaction, rather than a pre-built portfolio.

💵 Compensation & Benefits

Salary Range:

• Based on national averages for part-time framer/retail associate roles in the US, with 0-2 years of experience, and considering the location (Lansing, MI), the estimated hourly wage is likely to be between $12.00 - $15.00 per hour.

• This estimate is derived from data for similar retail positions in the Midwest region, factoring in the specialized skill set of framing. Benefits:

• Health Insurance: Medical, Dental, and Vision insurance are offered, typically with eligibility requirements based on hours worked.

• Paid Time Off (PTO): Available for eligible team members, accrued based on hours worked.

• Tuition Assistance: Support for continuing education and skill development.

• Employee Discounts: Generous discounts on Michaels products, which can be a significant perk for creative individuals.

• Other Potential Benefits: May include 401(k) plans (with potential company match), employee assistance programs, and opportunities for advancement.

Working Hours:

• This is a Part-Time position.

• Typical working hours will vary based on store needs and scheduling, but may include nights, weekends, and early mornings.

• The description mentions "working hours include nights, weekends and early mornings," and the AI-estimated ai_working_hours of 40 might represent a full-time equivalent or maximum potential hours, but for a "Part Time" role, actual weekly hours will be less.

📝 Enhancement Note: The salary estimate is based on typical entry-level retail wages in the specified region and industry. Benefits listed are drawn directly from the provided text and AI data, with a note on potential eligibility for part-time employees.

🎯 Team & Company Context

🏢 Company Culture

Industry: Retail (Arts and Crafts, Home Decor, Custom Framing)

Company Size: Michaels operates over 1,300 stores across North America, indicating a large, established retail presence. This scale provides stability and opportunities for growth.

Founded: 1973, with its headquarters in Irving, Texas. This long history suggests a well-established operational framework and brand recognition.

Team Structure:

• Store-Level Team: The Framer will be part of a store team that typically includes a Store Manager, Assistant Store Managers, Team Leads, and fellow Sales Associates/Framers.

• Reporting: Likely reports directly to a Framer Lead, Department Specialist, or Assistant Store Manager, who oversees the framing department and daily store operations.

• Cross-functional Collaboration: Will collaborate with all store team members to ensure smooth daily operations, customer assistance across departments, and efficient inventory management.

Methodology:

• Customer-Centric Approach: Emphasis on building customer relationships and providing solutions ("fuel the joy of creativity and celebration").

• Process-Driven Operations: Adherence to Standard Operating Procedures (SOPs) for consistency, quality, and compliance.

• Sales & Production Focus: Driving both sales through custom framing and ensuring timely, high-quality production.

• Data-Informed Merchandising: Utilizing inventory management techniques and visual merchandising standards to optimize store presentation and product availability.

Company Website: https://www.michaels.com/

📝 Enhancement Note: The company culture is rooted in creativity, customer engagement, and operational efficiency. The large retail footprint means established processes and a structured environment, which is typical for operations roles within such organizations.

📈 Career & Growth Analysis

Operations Career Level: Entry-Level Retail Associate with a specialization in Custom Framing. This role serves as a foundational position within the store operations structure, focusing on direct customer interaction, sales, and skilled production.

Reporting Structure: The Framer will report to a store management team member, such as an Assistant Store Manager or Department Specialist, who oversees daily operations and team performance.

Operations Impact:

• Directly impacts store revenue through custom framing sales and general retail sales.

• Contributes to operational efficiency by maintaining department standards, supporting inventory, and ensuring timely order fulfillment.

• Enhances customer loyalty and store reputation through quality service and craftsmanship in framing. Growth Opportunities:

• Skill Development: Opportunity to become proficient in custom framing design, production techniques, and operating specialized equipment.

• Sales Expertise: Develop consultative selling skills and learn effective customer engagement strategies.

• Retail Operations Advancement: Potential to move into roles like Sales Lead, Department Specialist, or Assistant Store Manager within Michaels.

• Further Specialization: With experience, could potentially move into roles with more responsibility in visual merchandising, inventory management, or even training new team members.

📝 Enhancement Note: The growth path within Michaels for this role typically involves progressing through store-level positions, leveraging the foundational customer service and operational skills gained as a Framer.

🌐 Work Environment

Office Type: Public retail store setting. The primary work environment is the sales floor and the dedicated custom framing shop within the store.

Office Location(s): Lansing, Michigan (specific address: 540 Frandor Ave). The role is tied to this specific store location.

Workspace Context:

• Customer Interaction: A significant portion of time will be spent interacting with customers on the sales floor and in the framing consultation area.

• Frame Shop Environment: The framing shop contains specialized equipment like glass cutters and heat presses, requiring careful operation and adherence to safety protocols.

• Team Collaboration: Opportunities to work closely with other store associates for stocking, customer assistance, and operational tasks.

• Tools & Technology: Access to POS systems, framing equipment, and potentially basic computer terminals for order management.

Work Schedule:

• Part-time hours, with flexibility required.

• Work hours include nights, weekends, and early mornings, aligning with typical retail operating hours.

• The environment is climate-controlled in public areas, but stock rooms may not be. Outdoor work might be required for tasks like retrieving shopping carts or during truck unloading.

📝 Enhancement Note: The work environment is dynamic, customer-focused, and involves hands-on work with both products and equipment, typical of a specialized retail role.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely an online application followed by a brief phone screen with an HR representative or hiring manager to assess basic qualifications and interest.

• In-Person Interview: A more in-depth interview at the store location. This will involve:

  • Behavioral Questions: Assessing customer service skills, problem-solving abilities, and teamwork (e.g., "Tell me about a time you dealt with a difficult customer").
  • Situational Questions: Presenting scenarios related to framing design, sales, or operational challenges (e.g., "How would you help a customer choose the right matting for their artwork?").
  • Skills Assessment: Potentially a brief demonstration or discussion of measuring skills or understanding of basic framing concepts.
  • Cultural Fit: Evaluating alignment with Michaels' values of creativity, customer focus, and teamwork.

• Practical Assessment (Optional): May involve a brief task related to measuring or demonstrating basic dexterity for handling materials.

Portfolio Review Tips:

• Focus on Relevance: If you have any visual examples of framing work, art projects, or design work, be prepared to showcase them. This could be a digital portfolio on your phone or a small physical collection.

• Describe Your Process: Be ready to walk through your thought process for a custom framing project, from understanding customer needs to selecting materials and explaining the final product.

• Highlight Sales Experience: If you have sales experience, use specific examples and metrics to demonstrate your ability to drive revenue and build customer relationships.

Challenge Preparation:

• Customer Service Scenarios: Prepare responses for how you would handle common retail customer service issues, including dealing with complaints, helping indecisive customers, or upselling products.

• Design Consultation: Think about how you would approach a customer who has a specific piece of art and needs framing advice. What questions would you ask? What factors would you consider?

• Operational Preparedness: Be ready to discuss your understanding of retail operations, such as maintaining store appearance, handling inventory, and operating a cash register.

📝 Enhancement Note: For this role, interview preparation should focus on demonstrating strong customer service, basic design sense, and an understanding of retail operational flows, rather than complex analytics or strategic planning typically seen in higher-level operations roles.

🛠 Tools & Technology Stack

Primary Tools:

• Custom Framing Equipment:

  • Mat Cutters: Essential for precise cutting of mat boards.
  • Frame Moulding Cutters/Jointers: Tools for cutting and assembling frame mouldings.
  • Heat Press: Used for specific framing applications, like mounting or dry mounting.
  • Measuring Tools: Tape measures, rulers, and potentially specialized framing rulers.

• Point of Sale (POS) System: For customer transactions, order entry, and inventory lookup.

• Glass Cutter: For custom-sized glass or acrylic for frames.

Analytics & Reporting:

• While advanced analytics are not expected for this role, basic reporting tools might be used by management for:
  • Sales Performance: Tracking framing sales metrics and individual performance.
  • Inventory Levels: Monitoring stock of framing materials and ready-made frames.

CRM & Automation:

• Customer Relationship Management (CRM): The "Elevated ABC Deliver" system likely functions as a form of CRM, helping track customer interactions, preferences, and past orders to facilitate personalized service and sales.

• Order Management System: Integrated with the POS, used for creating, tracking, and managing custom framing orders.

📝 Enhancement Note: The technology stack is primarily focused on specialized framing tools and standard retail POS/order management systems. Proficiency in these tools is expected to be developed on the job, with prior experience being an advantage.

👥 Team Culture & Values

Operations Values:

• Creativity & Passion: A core value at Michaels, encouraging team members to embrace and inspire creativity in customers and themselves.

• Customer Focus: Prioritizing the customer experience, from initial consultation to product satisfaction.

• Teamwork & Collaboration: Working together to achieve store goals, support colleagues, and provide a seamless customer journey.

• Quality & Craftsmanship: A commitment to delivering high-quality custom framing solutions and maintaining store standards.

• Integrity & Respect: Upholding ethical standards and fostering a respectful environment for all team members and customers.

Collaboration Style:

• Cross-functional Support: Team members are expected to assist each other across different store functions, such as helping on the sales floor, supporting inventory tasks, or assisting with customer inquiries.

• Process Adherence: Collaboration involves following established SOPs to ensure consistent service and operational efficiency.

• Feedback Culture: Openness to receiving and providing constructive feedback to improve individual performance and team effectiveness.

• Shared Goal Orientation: Working collaboratively towards common store objectives, such as sales targets, customer satisfaction scores, and operational standards.

📝 Enhancement Note: The company culture strongly emphasizes creativity and customer service, integrated with the practicalities of retail operations. Team members are expected to be collaborative and adhere to established processes.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Multiple Responsibilities: Juggling customer service, sales consultations, custom framing production, and general store duties simultaneously.

• Meeting Customer Expectations: Designing framing solutions that meet diverse artistic tastes, budgets, and technical requirements.

• Time Management: Efficiently managing production schedules to ensure custom orders are completed on time, especially during busy periods.

• Handling Customer Dissatisfaction: Resolving issues related to design choices, production quality, or delivery timelines effectively.

• Physical Demands: The role requires standing for long periods, lifting heavy items, and working with tools that require dexterity.

Learning & Development Opportunities:

• Mastering Framing Techniques: Gaining expertise in advanced framing methods, materials, and design principles.

• Sales & Consultation Skills: Developing advanced consultative selling techniques and customer engagement strategies.

• Product Knowledge Expansion: Deepening understanding of art, decor trends, and the full range of Michaels products.

• Retail Management Path: Opportunities to learn about store operations management, visual merchandising, and team leadership.

• Cross-Training: Potential to gain experience in other areas of store operations.

📝 Enhancement Note: The challenges are typical of a hands-on retail role with a specialized component, offering a good learning curve for those interested in developing both craft and customer-facing skills.

💡 Interview Preparation

Strategy Questions:

• Customer Service Scenarios: Be prepared to discuss how you would handle a customer who is unhappy with a framing choice, a customer who is unsure about design options, or a situation where a custom order is delayed.

• Sales Approach: How would you approach a customer browsing the framing department? What questions would you ask to understand their needs? How would you recommend products and upsell?

• Process Understanding: Explain your understanding of the custom framing process from initial customer contact to order completion. How would you ensure quality and timeliness?

Company & Culture Questions:

• Why Michaels? Articulate your interest in Michaels, highlighting your passion for creativity, art, or customer service.

• Teamwork: Describe a time you worked effectively as part of a team to achieve a goal. How do you contribute to a positive team environment?

• Values Alignment: How do you embody creativity, customer focus, or craftsmanship in your work or personal life?

Portfolio Presentation Strategy:

• Verbal Portfolio: If you don't have a formal portfolio, be ready to verbally describe your experience. For example: "In my previous role, I assisted customers with selecting frames for various items, including photographs, paintings, and diplomas. I learned to measure accurately and operate the mat cutter to create custom openings. I also helped manage the ready-made frame display to ensure it was appealing."

• Focus on Skills: Highlight your measuring skills, ability to operate equipment (or eagerness to learn), customer service aptitude, and any design sense you possess.

• Demonstrate Enthusiasm: Show genuine interest in the art and framing process, and a willingness to learn and grow within the role.

📝 Enhancement Note: Interview preparation for this role should emphasize demonstrating strong interpersonal skills, a proactive attitude towards learning, and an appreciation for creative products and customer experiences.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided link on the Michaels careers portal.

• Resume Optimization: Tailor your resume to highlight any customer service, sales, or hands-on experience. Use keywords from the job description such as "customer service," "sales," "measuring skills," and "retail operations." Quantify achievements where possible (e.g., "Assisted an average of 20 customers per shift," or "Contributed to a 10% increase in framing sales through proactive customer engagement").

• Prepare for Interview Questions: Practice answering common retail interview questions related to customer service, problem-solving, teamwork, and sales. Be ready to discuss your understanding of the framing process and your interest in Michaels.

• Research Michaels: Familiarize yourself with Michaels' mission, values, and product offerings. Understand their commitment to creativity and customer experience. Visit a local store if possible to get a feel for the environment.

• Highlight Trainability: For this entry-level role, emphasize your willingness to learn new skills, operate equipment safely, and adhere to company procedures.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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