Framer Part-Time

📍 Job Overview

Job Title: Framer Part-Time

Company: Michaels Stores

Location: Gig Harbor, Washington, United States

Job Type: Part time

Category: Retail Operations / Custom Framing

Date Posted: 2026-08-27

Experience Level: Entry Level (0-2 years)

Remote Status: On-site

🚀 Role Summary

• This role is centered on providing exceptional customer service within a retail environment, specifically focusing on custom framing solutions.

• Responsibilities include driving sales through personalized design consultations and ensuring high-quality, timely production of framing orders.

• Key duties involve maintaining store presentation, managing inventory, and executing operational tasks according to Standard Operating Procedures (SOPs).

• The position requires effective interaction with customers, handling transactions, and supporting broader store operations, including omni-channel processes.

📝 Enhancement Note: While the title is "Framer," the description emphasizes a hybrid role combining custom framing expertise with general retail operations, customer service, and sales. The "Part-Time" nature suggests a focus on customer-facing activities and production support rather than full-scale operations management.

📈 Primary Responsibilities

• Build and maintain strong customer relationships by providing personalized design consultations for custom framing solutions, utilizing elevated sales techniques.

• Execute custom framing orders with a high degree of quality and adhere strictly to production timelines and Standard Operating Procedures (SOPs).

• Drive sales performance by actively engaging customers, identifying their needs, and offering appropriate framing products and services.

• Maintain the visual presentation and stock levels of the ready-made frame department and other assigned areas, including SISO (Ship-from-Store) and Directed Replenishment.

• Deliver friendly and efficient customer service, assisting shoppers in locating products and providing solutions to enhance their shopping experience.

• Operate the cash register accurately, execute cash handling procedures to company standards, and process various transaction types.

• Support and participate in inventory management processes, including truck un-loading, stocking, and maintaining accurate stock levels.

• Adhere to all company policies, programs, and safety standards to ensure a secure and compliant work environment.

• Assist with omni-channel processes, such as fulfilling online orders for in-store pickup or ship-from-store.

• Maintain a safe, clean, and clutter-free store environment, including assigned areas and workstations.

📝 Enhancement Note: The responsibilities highlight a blend of specialized framing skills, direct sales, customer service, and general retail operations. The emphasis on "Elevated ABC Deliver" suggests a specific sales methodology the company utilizes for customer engagement and relationship building.

🎓 Skills & Qualifications

Education: High school diploma or equivalent is typically expected for entry-level retail positions, though not explicitly stated.

Experience: 0-2 years of experience in a retail or customer-facing role is ideal. Prior experience in custom framing or a related art/design field is a significant advantage but not strictly required.

Required Skills:

• Basic computer proficiency for system navigation and transaction processing.

• Fundamental measuring skills for accurate framing order specifications.

• Ability to operate framing equipment and a glass cutter safely and effectively.

• Strong customer service orientation with excellent interpersonal and communication skills.

• Ability to work effectively in a fast-paced retail environment and manage multiple tasks.

• Basic understanding of sales principles and ability to engage customers.

• Adherence to Standard Operating Procedures (SOPs) and company policies.

• Physical stamina to stand for extended periods, lift moderate to heavy items, and perform bending/reaching tasks. Preferred Skills:

• Previous retail sales experience, particularly in a consultative or custom product environment.

• Experience selling products and/or services to customers, with a proven ability to close sales.

• Familiarity with art, design principles, or custom framing processes.

• Experience operating a heat press (mentioned in work environment).

• Knowledge of inventory management and merchandising best practices.

📝 Enhancement Note: The "Minimum Type of experience" lists technical skills directly related to framing, implying hands-on training will be provided. The "Preferred Type of experience" focuses on customer engagement and sales, indicating the company values proactive selling and relationship building.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio is not explicitly required for this entry-level part-time role, candidates are encouraged to highlight any relevant projects or experiences demonstrating their ability to create solutions, manage tasks, and interact with clients.

• For candidates with prior framing experience, showcasing examples of completed framing projects (e.g., through photos or descriptions) can be beneficial.

• Demonstrating an understanding of process adherence and quality control in previous roles is valuable, even without a formal portfolio. Process Documentation:

• Candidates should be prepared to discuss their understanding of following Standard Operating Procedures (SOPs) for framing production, sales, and customer service.

• The ability to articulate how they would ensure quality and timeliness in completing framing orders is important.

• Understanding the importance of maintaining organized workstations and adhering to safety protocols is crucial for process integrity.

📝 Enhancement Note: For this specific role, a formal portfolio is less critical than demonstrating practical skills and a customer-centric approach. The emphasis will be on understanding and following established processes rather than creating new ones.

💵 Compensation & Benefits

Salary Range: $17.75 - $20.90 per hour.

This range reflects the current market for part-time retail associates with specialized skills in custom framing in the Gig Harbor, WA area. The specific rate will depend on the candidate's experience level and qualifications.

Benefits:

• 401(k) with employer match

• Employee Assistance Program (EAP)

• Medical coverage (eligibility may vary based on hours worked and tenure)

• Dental coverage (eligibility may vary)

• Vision coverage (eligibility may vary)

• Telemedicine services

• Flexible Spending Accounts (FSAs)

• Commuter benefits

• Tuition assistance

• Adoption assistance

• Employee discounts on Michaels products

• Potential for overtime compensation in accordance with state and local laws.

Working Hours: This is a part-time position. While the exact schedule will be determined by store needs and employee availability, it will likely include nights, weekends, and early mornings. The role is described as "Part-Time," implying it may not reach the standard 40 hours per week, but employees may be eligible for overtime if they exceed 40 hours in a workweek.

📝 Enhancement Note: The salary range is provided and aligns with entry-level to mid-level retail positions in the specified region. The benefits package is comprehensive for a part-time retail role, with some benefits being contingent on eligibility criteria.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts and Crafts Retail. Michaels is North America's largest retailer of arts and crafts, providing a wide range of supplies and services for creative individuals and celebrations.

Company Size: Over 1,300 stores in North America, with a significant corporate presence. This indicates a large, established retail organization with structured operations and a strong brand presence.

Founded: 1973, headquartered in Irving, Texas. This long history signifies stability and extensive experience in the retail sector.

Team Structure:

• The Framer will be part of the in-store retail team, likely reporting to an Assistant Store Manager, Store Manager, or a designated Framing Department Manager.

• Collaboration will be frequent with fellow sales associates, cashiers, and potentially visual merchandisers.

• Cross-functional interaction will primarily occur within the store environment, focusing on customer flow, inventory management, and operational efficiency. Methodology:

• Data Analysis & Insights: While this role is not primarily analytical, adherence to SOPs and sales targets implies a focus on measurable outcomes and performance tracking.

• Workflow Planning & Optimization: The role involves executing established framing and sales processes efficiently. Opportunities for optimization might arise through team discussions or by following company directives.

• Automation & Efficiency: Automation is less relevant at this direct customer-facing level, but efficient execution of tasks and adherence to SOPs contribute to overall store efficiency.

Company Website: https://www.michaels.com/

📝 Enhancement Note: Michaels fosters a culture centered on creativity, celebration, and customer engagement. The retail environment demands a team-oriented approach where individuals contribute to the overall store's success through their specific roles, from sales to operational support.

📈 Career & Growth Analysis

Operations Career Level: This "Framer Part-Time" role is an entry-level position within the retail operations spectrum. It focuses on executing specialized tasks (framing) within a broader retail framework, emphasizing customer service and sales.

Reporting Structure: Typically reports to a store leadership team member, such as an Assistant Manager or Store Manager, who oversees daily operations and team performance.

Operations Impact: The Framer directly impacts revenue through custom framing sales and contributes to customer satisfaction and loyalty by providing expert advice and quality products. Their role in maintaining store presentation and stock also supports overall sales and operational efficiency.

Growth Opportunities:

• Skill Advancement: Opportunity to become a senior framer, potentially leading framing operations or training new team members.

• Retail Management Path: Progression into roles like Key Holder, Assistant Store Manager, or Store Manager by demonstrating leadership, sales acumen, and operational proficiency.

• Specialization: Potential to move into other specialized retail roles within Michaels, such as visual merchandising or inventory management, based on demonstrated skills and interests.

• Cross-Functional Learning: Exposure to various aspects of retail operations, including sales, customer service, inventory, and visual merchandising, providing a broad foundation.

📝 Enhancement Note: For an entry-level part-time role, growth is typically within the store's operational hierarchy or through developing specialized craft skills. Michaels offers structured paths for advancement for dedicated employees.

🌐 Work Environment

Office Type: Public retail store setting. The primary workspace includes the sales floor, the custom framing department, and stock rooms.

Office Location(s): Gig Harbor, WA (Specific store address: 4919 Point Fosdick Dr NW). The environment is a customer-facing retail space.

Workspace Context:

• The framing department involves working with tools like a glass cutter and a heat press, requiring attention to detail and safety.

• The sales floor requires constant interaction with customers and maintaining visual standards.

• Stock rooms may not always be climate-controlled, and truck un-loading can involve outdoor elements.

• The environment is collaborative, requiring teamwork for tasks like stocking and customer assistance.

Work Schedule: The schedule is part-time and will include nights, weekends, and early mornings. Flexibility is key to accommodate customer traffic and store operational needs.

📝 Enhancement Note: The work environment is dynamic and customer-centric. It requires adaptability to different tasks, from detailed craftwork to active customer engagement and operational support, all within a retail setting.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely a brief phone or online assessment to gauge basic qualifications and interest.

• In-Person Interview: A one-on-one or panel interview with the Store Manager or Assistant Manager. This will focus on customer service philosophy, retail experience, problem-solving abilities, and fit with the Michaels culture.

• Skills Assessment/Demonstration: May involve a practical demonstration of basic measuring skills or a discussion about how they would approach a framing consultation or customer issue.

• Final Interview/Offer: May involve a brief discussion with a higher-level manager or a confirmation of terms.

Portfolio Review Tips:

• For this role, a formal portfolio is less critical. Instead, focus on verbally illustrating your skills and experiences.

• Be prepared to discuss specific examples of times you provided excellent customer service, solved a customer problem, or worked effectively in a team.

• If you have prior framing or art/craft experience, be ready to describe projects you've worked on and your role in them.

• Highlight any experience with sales, merchandising, or inventory tasks. Challenge Preparation:

• Be ready to answer behavioral questions like: "Tell me about a time you dealt with a difficult customer," or "How would you handle a situation where a customer is unsure about their framing choice?"

• Prepare to discuss your understanding of the importance of safety and following procedures in a retail and workshop environment.

• Think about how you would contribute to a positive team environment and support your colleagues.

📝 Enhancement Note: The interview process for this part-time retail role will likely focus on assessing customer service skills, practical abilities, and cultural fit. Emphasizing enthusiasm for art, creativity, and customer interaction will be key.

🛠 Tools & Technology Stack

Primary Tools:

• Cash Register/POS System: For processing transactions, managing sales, and potentially customer loyalty programs.

• Framing Equipment: This includes specialized tools for cutting mats, assembling frames, and finishing projects. Specific types (e.g., mat cutters, frame joiners, potentially a heat press) will be used daily.

• Glass Cutter: Essential for custom-fitting glass or acrylic to frame dimensions.

• Measuring Tools: Tape measures, rulers, and potentially specialized framing rulers for precise measurements.

Analytics & Reporting:

• While not directly responsible for complex analytics, the role will interact with sales reports and inventory data accessible through the POS system.

• Performance metrics related to sales targets, production efficiency, and customer satisfaction will be tracked. CRM & Automation:

• The POS system likely has CRM capabilities to track customer purchases and preferences for personalized service and potential marketing.

• Omni-channel processes may involve systems for managing online orders, inventory across channels, and customer communication.

📝 Enhancement Note: The technology stack is primarily focused on point-of-sale operations and specialized tools for the framing craft. Proficiency with basic computer systems and an aptitude for learning new equipment are essential.

👥 Team Culture & Values

Operations Values:

• Creativity & Passion: Michaels champions creativity and celebrates the joy of making and crafting. This role involves bringing creative solutions to customers.

• Customer Focus: A strong emphasis on building relationships and providing memorable experiences for every customer.

• Teamwork: Collaboration is essential for store operations, from assisting customers to managing inventory and supporting colleagues.

• Integrity & Accountability: Adhering to SOPs, safety standards, and ethical practices in all interactions and tasks.

• Inclusion: Michaels is committed to creating a welcoming environment for all team members and customers, valuing diversity and respect.

Collaboration Style:

• Cross-functional Integration: Works closely with other store associates to ensure a seamless customer experience, from initial contact to checkout and beyond.

• Process Review Culture: Encourages adherence to established procedures to ensure consistency and quality. Feedback on processes may be shared with management.

• Knowledge Sharing: Team members are expected to share knowledge about products, promotions, and operational procedures to support each other and enhance customer service.

📝 Enhancement Note: The culture at Michaels is likely to be energetic, creative, and customer-driven. Employees are expected to embody these values in their daily interactions and work.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Multiple Demands: Juggling customer consultations, production tasks, sales, and general store duties simultaneously.

• Handling Complex Custom Orders: Ensuring intricate framing designs are executed precisely and meet customer expectations.

• Maintaining High Quality Standards: Consistently delivering top-tier framing work while managing production volume.

• Adapting to Retail Fluctuations: Managing busy periods, inventory challenges, and evolving customer needs.

Learning & Development Opportunities:

• Framing Skill Mastery: Deepen expertise in custom framing techniques, materials, and design principles.

• Sales and Customer Service Enhancement: Develop advanced consultative selling skills and customer relationship management techniques.

• Retail Operations Exposure: Gain experience in various store functions, from inventory management to visual merchandising and POS operations.

• Potential for Leadership: Opportunities to grow into roles with greater responsibility, such as Key Holder or Assistant Manager, by demonstrating leadership potential and operational competence.

📝 Enhancement Note: This role presents opportunities to develop specialized craft skills alongside valuable retail operational experience, offering a solid foundation for career growth within Michaels or the broader retail industry.

💡 Interview Preparation

Strategy Questions:

• Operations Strategy: "How would you prioritize your tasks if you had a customer waiting for a framing consultation, a production order to finish, and a new shipment of frames to stock?" (Focus on prioritization, customer service first, and efficient task management).

• Collaboration & Stakeholder Management: "Describe a time you had to work with a team member to solve a customer issue. What was your role, and what was the outcome?" (Highlight teamwork, communication, and problem-solving).

• Problem-Solving: "A customer is unhappy with their finished framing order. How would you handle this situation?" (Emphasize active listening, empathy, understanding the issue, and finding a resolution according to company policy).

Company & Culture Questions:

• "What do you know about Michaels and our commitment to creativity?" (Showcase research and alignment with company values).

• "How do you approach building rapport with customers?" (Focus on genuine interaction, active listening, and understanding needs).

• "What does excellent customer service mean to you in a retail environment?" (Connect to creating memorable experiences and driving loyalty). Portfolio Presentation Strategy:

• Since a formal portfolio isn't required, prepare to discuss specific examples from your past experiences that demonstrate the skills listed in the job description.

• For framing-related experience, be ready to describe the types of projects you've worked on, the materials used, and the creative solutions you provided.

• For customer service or sales, use the STAR method (Situation, Task, Action, Result) to structure your answers to behavioral questions.

• Highlight your understanding of quality, precision, and attention to detail, which are crucial for custom framing.

📝 Enhancement Note: Interview preparation should focus on showcasing customer service skills, an aptitude for creative problem-solving, and a willingness to learn and adhere to company processes. Enthusiasm for art and crafting will be a significant plus.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided link on the Michaels Careers website.

• Resume Optimization: Tailor your resume to highlight any customer service, sales, retail, or hands-on craft experience. Use keywords from the job description such as "customer service," "custom framing," "sales," "merchandising," and "inventory." Quantify achievements where possible (e.g., "Assisted X customers daily," "Contributed to Y% increase in framing sales").

• Portfolio Preparation (Verbal): Be ready to discuss specific examples of your customer service skills, problem-solving abilities, and any relevant creative or technical experience during the interview. If you have photos of past framing work, be prepared to describe them.

• Company Research: Familiarize yourself with Michaels' mission, values, and product offerings. Understand their commitment to creativity and customer experience. Visit their website and look for information about their framing services.

• Interview Practice: Practice answering common retail interview questions, focusing on behavioral examples. Prepare to discuss how you would handle customer interactions, manage your time, and work as part of a team.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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