Framer ( Part time )

📍 Job Overview

Job Title: Framer (Part-time)

Company: Michaels Stores

Location: North Attleboro, MA (1385 S Washington St)

Job Type: PART_TIME

Category: Retail Operations / Custom Framing

Date Posted: 2026-06-24

Experience Level: Entry Level (0-2 years)

Remote Status: On-site

🚀 Role Summary

• Drive customer engagement and sales through the creation of custom framing solutions.

• Maintain operational excellence in store merchandising, stock management, and customer service standards.

• Execute production processes for custom framing orders with a focus on quality and timely delivery.

• Uphold company policies, safety protocols, and operational procedures to ensure compliance and efficiency.

• Support omni-channel initiatives and contribute to a positive and productive retail environment.

📝 Enhancement Note: While the job title "Framer" and the description focus heavily on custom framing, the responsibilities also encompass broader retail operations. This role requires a blend of specialized framing skills and general customer service and operational duties typical of a retail environment. The "Elevated ABC Deliver" methodology suggests a structured approach to customer interaction and sales, which is a key performance indicator.

📈 Primary Responsibilities

• Build strong customer relationships by actively engaging them and understanding their framing needs, utilizing the "Elevated ABC Deliver" sales methodology to propose and close custom framing solutions.

• Execute custom framing orders with a high degree of craftsmanship, ensuring adherence to quality standards and meeting production deadlines.

• Maintain the visual appeal and stock levels of the ready-made frame department, as well as other assigned store areas, including SISO (Ship-In-Stock-Out) and Directed Replenishment processes.

• Provide exceptional customer service by assisting shoppers, locating products, offering solutions, and ensuring a clean, safe, and well-organized store environment.

• Operate the cash register accurately and efficiently, adhering to all cash handling and transaction processing standards.

• Participate actively in the truck un-loading and stocking processes to ensure efficient inventory management and adherence to store standards.

• Support and actively participate in company-wide shrink and safety programs to minimize loss and ensure a secure working environment.

• Collaborate effectively with team members, demonstrating acceptance, respect, and positivity, even in challenging situations, to foster a cohesive and productive work atmosphere.

• Assist with omni-channel processes, such as online order fulfillment and customer pick-ups, to enhance the overall customer experience.

📝 Enhancement Note: The responsibilities highlight a dual focus on direct sales/production (framing) and general store operations. The emphasis on "Elevated ABC Deliver" implies a structured sales process that candidates should be prepared to discuss, focusing on relationship building and solution selling within the framing context.

🎓 Skills & Qualifications

Education: No specific educational degree is listed as a minimum requirement, suggesting a focus on practical skills and on-the-job training.

Experience:

• Minimum 0-2 years of experience in roles requiring basic computer skills and basic measuring skills.

• Demonstrated ability to operate framing equipment and a glass cutter. Required Skills:

• Custom Framing Proficiency: Ability to operate framing equipment and glass cutters, and to execute framing orders to a high standard.

• Customer Service Excellence: Proven ability to build customer relationships, provide solutions, and deliver friendly service.

• Sales Acumen: Experience in selling products and/or services, with an aptitude for understanding customer needs and proposing solutions.

• Measuring & Technical Skills: Accurate basic measuring skills and proficiency in operating basic framing equipment.

• Point of Sale (POS) Operations: Experience operating a cash register and executing cash handling procedures accurately.

• Basic Computer Literacy: Familiarity with basic computer functions for operational tasks.

• Physical Stamina: Ability to stand for extended periods, lift heavy boxes and frames, and perform physically demanding tasks.

Preferred Skills:

• Previous retail experience, ideally in a sales or customer-facing role.

• Experience in selling products or services, demonstrating a proactive sales approach.

• Familiarity with visual merchandising and stock management principles.

📝 Enhancement Note: The requirements emphasize practical, hands-on skills and customer interaction over formal education. The "0-2 years" experience level indicates that this is an entry-level position where training will be provided, particularly for specialized framing equipment and proprietary sales methodologies.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio is not explicitly requested, candidates are expected to demonstrate practical skills. Examples of past framing projects or customer service success stories can serve as a de facto portfolio.

• Ability to articulate how they have applied measuring skills and operated equipment in previous roles.

• Evidence of understanding and executing sales processes or customer interaction strategies.

• Documentation or examples of maintaining organized work areas or managing inventory, if applicable. Process Documentation:

• Candidates should be prepared to discuss their understanding of Standard Operating Procedures (SOPs) and how they adhere to them.

• Ability to explain how they would approach the framing order process from customer consultation to order completion.

• Understanding of how to maintain and organize a workspace, including the framing area and ready-made frame department.

📝 Enhancement Note: Given the entry-level nature and hands-on focus, a traditional "operations portfolio" is unlikely. Instead, candidates should prepare to discuss their practical experience, problem-solving abilities, and understanding of processes through behavioral interview questions and by referencing past work experiences.

💵 Compensation & Benefits

Salary Range: $15.25 - $17.90 per hour. This range reflects the entry-level nature of the role and is competitive for part-time retail positions in the North Attleboro area.

Benefits:

• Retirement Savings: 401(k) with employer match.

• Employee Support: Employee Assistance Program (EAP) for personal and professional support.

• Health & Wellness: Medical, dental, and vision insurance coverage.

• Convenient Care: Telemedicine services.

• Financial Planning: Flexible Spending Accounts (FSAs) for healthcare and dependent care.

• Commuting Support: Commuter benefits to assist with transportation costs.

• Professional Development: Tuition assistance and adoption assistance programs.

• Additional Coverage: Various voluntary insurance options available.

• Perks: Generous employee discounts on Michaels products and access to partner discount programs.

• Paid Time Off: While not explicitly detailed for part-time, many retail roles offer accrued PTO.

Working Hours: Part-time position. The exact number of hours per week will vary, but the role involves working nights, weekends, and early mornings, as public retail store settings require flexible staffing.

📝 Enhancement Note: The salary range is provided based on the input data. The benefits listed are comprehensive for a retail part-time role, with a strong emphasis on professional development and employee well-being, in addition to standard health and retirement plans.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts and Crafts Retail. Michaels operates as a leading specialty retailer in North America, focusing on arts, crafts, framing, and home décor. This industry demands creativity, customer engagement, and a strong operational foundation to manage diverse product lines and seasonal demands.

Company Size: Michaels operates over 1,300 stores across North America, indicating a large-scale retail operation with significant infrastructure and a substantial employee base. This size suggests structured training programs, established operational procedures, and opportunities for advancement within the company.

Founded: Founded in 1973 and headquartered in Irving, Texas. With decades of operation, Michaels has established a strong brand presence and deep market understanding.

Team Structure:

• The role is based in a specific store location (Providence-North Attleboro, MA).

• The Framer will likely report to a Store Manager or Assistant Store Manager, with potential oversight from a dedicated Framing Department Manager if the store is large enough.

• Collaboration will occur with other store associates, including sales floor staff, cashiers, and potentially stockroom personnel. Cross-functional interaction is key to ensuring seamless customer experiences and efficient store operations. Methodology:

• Customer-Centric Approach: A strong emphasis on building customer relationships and providing solutions, as seen in the "Elevated ABC Deliver" methodology.

• Operational Standards: Adherence to Standard Operating Procedures (SOPs) for all aspects of store operations, from sales and production to safety and inventory management.

• Visual Merchandising: Maintaining a well-merchandised store is critical for driving sales and enhancing the customer shopping experience.

• Process Efficiency: Focus on timely production, efficient stock management, and participation in logistical processes like truck unloads.

Company Website: https://www.michaels.com/

📝 Enhancement Note: The company context highlights Michaels as a well-established, large-scale retailer with a clear focus on customer experience and operational efficiency in the arts and crafts sector. The culture likely values creativity, teamwork, and a proactive approach to sales and service.

📈 Career & Growth Analysis

Operations Career Level: This position is an Entry-Level (0-2 years experience) role within the retail operations spectrum. It serves as a foundational position for individuals interested in retail, customer service, and potentially specialized areas like custom framing. The responsibilities involve direct customer interaction, sales, and operational execution.

Reporting Structure: The Framer will report to store leadership, such as the Store Manager or Assistant Store Manager. This structure provides direct mentorship and oversight, crucial for skill development and adherence to company standards.

Operations Impact: The Framer's impact is measured through direct sales performance in custom framing, customer satisfaction scores, quality of framed products, and contribution to overall store operational efficiency. Success in this role can lead to increased sales, positive customer reviews, and a well-functioning framing department.

Growth Opportunities:

• Skill Specialization: Deepen expertise in custom framing techniques, materials, and sales strategies, potentially becoming a subject matter expert within the store.

• Retail Leadership: Progression into roles such as Lead Framer, Assistant Store Manager, or Store Manager, requiring broader operational and leadership skills.

• Cross-Training: Opportunities to gain experience in other store departments, enhancing versatility and marketability within the retail industry.

• Company Advancement: Michaels' large store footprint provides numerous opportunities for internal transfers and promotions to higher-level management or corporate roles.

📝 Enhancement Note: This Framer role is positioned as an entry point into retail operations at Michaels. The growth path is clearly defined, moving from specialized execution to broader operational management and leadership within the company's extensive retail network.

🌐 Work Environment

Office Type: Public retail store setting. The primary workspace is the sales floor and the custom framing department within the North Attleboro store.

Office Location(s): 1385 S Washington St, North Attleboro, MA. This location serves as the primary work environment.

Workspace Context:

• Customer Interaction: The environment is highly customer-facing, requiring constant engagement with shoppers on the sales floor and in the framing area.

• Tools & Technology: Access to framing equipment, glass cutters, heat presses, cash registers, and basic computer systems for order management and POS transactions.

• Team Collaboration: Opportunities for interaction and collaboration with fellow store associates throughout the workday, fostering a team-oriented atmosphere.

• Physical Demands: The workspace requires standing for long periods, lifting heavy items, and working with tools that require careful operation.

Work Schedule: The role requires flexibility, with work hours including nights, weekends, and early mornings to meet the demands of a public retail environment. Part-time hours will vary.

📝 Enhancement Note: The work environment is a typical busy retail store, emphasizing customer interaction and the need for physical capability. The framing shop specifically has unique operational aspects involving specialized tools and materials.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely a phone screen or online application review to assess basic qualifications and interest.

• In-Person Interview: Expect a face-to-face interview at the store location. This will likely involve behavioral questions focusing on customer service, problem-solving, and teamwork.

• Skills Demonstration (Potential): Candidates may be asked to demonstrate basic measuring skills or discuss their understanding of using tools like a glass cutter. A practical assessment on framing equipment might occur if the candidate has prior experience.

• Cultural Fit Assessment: The interview will assess alignment with Michaels' values of creativity, customer focus, and teamwork.

Portfolio Review Tips:

• Focus on Practical Experience: Since a formal portfolio isn't required, prepare to discuss specific examples from past roles or personal projects that showcase your measuring skills, attention to detail, customer service abilities, and any experience with tools or sales.

• Framing Project Examples: If you have personal framing experience or have completed framing projects, be ready to describe them, including the materials used, challenges faced, and the final outcome.

• Customer Service Scenarios: Prepare to discuss how you have handled difficult customers, resolved issues, or gone above and beyond to assist shoppers.

• Process Understanding: Be ready to explain how you would approach a custom framing consultation and order process, demonstrating an understanding of quality control and timely delivery.

Challenge Preparation:

• Scenario-Based Questions: Be prepared for questions like: "A customer wants a frame for a very unusual item, what steps would you take?" or "How would you handle a situation where a customer is unhappy with their framed item?"

• Operational Questions: Expect questions about your understanding of safety procedures, stock management, or how you would prioritize tasks during a busy shift.

• Sales Approach: Practice articulating your approach to selling custom framing solutions, focusing on consultative selling and problem-solving.

📝 Enhancement Note: The interview process will likely be hands-on and behavioral, focusing on practical skills and customer interaction. Candidates should prepare specific examples to demonstrate their capabilities, especially regarding framing and customer service.

🛠 Tools & Technology Stack

Primary Tools:

• Custom Framing Equipment: Various tools and machinery specific to cutting mats, assembling frames, and securing artwork (e.g., mat cutters, framing points, staple guns, potentially heat presses for certain finishing techniques).

• Glass Cutter: Essential for cutting glass or acrylic to size for frames.

• Measuring Tools: Tape measures, rulers, and potentially specialized framing rulers for precise measurements.

• Cash Register/POS System: For processing transactions, managing sales, and handling cash.

Analytics & Reporting:

• While not a direct analytics role, understanding basic sales reports and inventory levels generated by the POS system is beneficial. CRM & Automation:

• "Elevated ABC Deliver" Methodology: This represents a specific customer engagement and sales process that likely involves structured steps for customer interaction, needs assessment, and solution proposal.

• Inventory Management Systems: Likely integrated into the POS system for tracking stock of ready-made frames and framing supplies.

📝 Enhancement Note: The technology stack is primarily focused on in-store retail operations and specialized framing tools. Proficiency with basic computer skills and the ability to quickly learn proprietary sales methodologies are key.

👥 Team Culture & Values

Operations Values:

• Customer Focus: Prioritizing customer satisfaction and building lasting relationships through excellent service and creative solutions.

• Creativity & Passion: Encouraging a passion for arts, crafts, and creative expression, both in products and in customer interactions.

• Teamwork & Respect: Fostering a collaborative environment where all team members are valued, respected, and work together to achieve store goals.

• Efficiency & Quality: Commitment to delivering high-quality framing services and maintaining efficient store operations.

• Integrity: Adhering to company policies, safety standards, and ethical business practices.

Collaboration Style:

• Cross-Functional Support: Associates are expected to support each other across different store functions (sales floor, framing, cashiering) to ensure a seamless customer experience.

• Open Communication: Encouraging open dialogue to address customer needs, operational challenges, and opportunities for improvement.

• Learning Environment: A culture that supports learning and development, particularly in mastering framing skills and sales techniques.

📝 Enhancement Note: The culture at Michaels emphasizes creativity, customer engagement, and teamwork. The values are geared towards fostering a positive and productive retail environment where employees feel empowered to contribute to the company's mission of fueling creativity.

⚡ Challenges & Growth Opportunities

Challenges:

• Managing Diverse Customer Needs: Handling a wide range of customer expectations and artistic preferences for custom framing.

• Balancing Sales & Production: Effectively managing time between customer consultations, sales activities, and the physical production of framing orders.

• Physical Demands: Consistently performing physically demanding tasks such as lifting, standing for long periods, and operating machinery.

• Learning Curve for Framing: Mastering the technical skills and precision required for custom framing can present a learning challenge for those new to the craft.

• Adapting to Retail Pace: Thriving in a fast-paced retail environment with varying customer traffic and operational demands.

Learning & Development Opportunities:

• Framing Masterclass: In-depth training on advanced framing techniques, materials, and design principles.

• Sales & Customer Service Training: Development through Michaels' proprietary sales methodologies and customer service best practices.

• Retail Management Skills: Opportunities to learn about inventory management, visual merchandising, team leadership, and operational oversight.

• Career Pathing: Clear pathways for advancement into leadership roles within store operations.

📝 Enhancement Note: The challenges are typical of a hands-on, customer-facing retail role with a specialized component. The growth opportunities are robust, leveraging Michaels' structure to develop both specialized craft skills and general retail management capabilities.

💡 Interview Preparation

Strategy Questions:

• Scenario-Based Framing Questions: "Describe how you would guide a customer through the process of selecting a frame for a valuable piece of art." or "How would you handle a situation where a customer is unsure about the final look of their custom frame?"

• Customer Service & Sales Questions: "Tell me about a time you went above and beyond to help a customer." or "How do you approach upselling or cross-selling products in a retail environment?"

• Operational Questions: "How do you prioritize your tasks when you have multiple framing orders to complete and customers waiting on the sales floor?" or "What steps would you take to ensure the framing area is clean and safe?"

Company & Culture Questions:

• "What interests you about working at Michaels, specifically in a framing role?"

• "How do you contribute to a positive team environment?"

• "What does 'fueling the joy of creativity' mean to you?" Portfolio Presentation Strategy:

• Highlight Practical Skills: Be ready to describe your experience with measuring, cutting, and assembling. If you have photos of past work, have them accessible (e.g., on your phone), but focus on verbal descriptions of your process and outcomes.

• Showcase Problem-Solving: Use the STAR method (Situation, Task, Action, Result) to detail how you've solved customer issues or overcome challenges in previous roles.

• Demonstrate Enthusiasm for Framing: Convey your passion for the craft and your willingness to learn and grow within the framing specialization.

📝 Enhancement Note: Interview preparation should focus on behavioral questions, practical demonstrations of skills (even verbally), and articulating an understanding of Michaels' customer-centric and creative culture.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided Workday link to Michaels Stores.

• Portfolio Preparation: Gather examples of past work, whether it's personal framing projects, detailed descriptions of customer service successes, or instances where you've applied measuring and technical skills. Be ready to articulate your process and results.

• Resume Optimization: Tailor your resume to highlight any experience with custom framing, retail sales, customer service, or operational tasks. Use keywords from the job description such as "custom framing," "customer service," "measuring skills," and "cash handling."

• Interview Preparation: Practice answering behavioral questions using the STAR method, focusing on scenarios related to customer interaction, problem-solving, and teamwork. Be prepared to discuss your understanding of the framing process and your enthusiasm for the role.

• Company Research: Familiarize yourself with Michaels' mission, values, and product offerings. Understand their commitment to creativity and customer experience to better align your responses with the company culture.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.