Framer Part Time

📍 Job Overview

Job Title: Framer Part Time

Company: Michaels Stores

Location: Bedford, Nova Scotia, Canada

Job Type: Part Time

Category: Retail Operations / Custom Framing

Date Posted: 2026-05-08

Experience Level: Entry Level (0-2 years)

Remote Status: On-site

🚀 Role Summary

• Execute custom framing solutions by building strong customer relationships and providing expert design advice.

• Drive sales and production targets within the framing department through proactive customer engagement and product knowledge.

• Maintain a safe, clean, and well-merchandised retail environment, adhering to all company standards and operating procedures.

• Support overall store operations, including inventory management, cash handling, and omni-channel fulfillment, to ensure a seamless customer experience.

📝 Enhancement Note: While the title is "Framer Part Time," the responsibilities indicate a blend of specialized framing duties and general retail operations. This role requires a candidate comfortable with both hands-on creative work and customer-facing sales and service within a retail setting. The "Elevated ABC Deliver" mention suggests a specific sales methodology focused on customer relationship building and solution-selling in the framing context.

📈 Primary Responsibilities

• Build and nurture customer relationships by utilizing the "Elevated ABC Deliver" methodology to understand customer needs and propose suitable custom framing solutions.

• Achieve and exceed sales and production goals for custom framing orders, ensuring high-quality craftsmanship and timely completion.

• Operate framing equipment, including specialized machinery and a glass cutter, to meticulously produce custom framing orders according to design specifications.

• Maintain the visual presentation and stock levels of the ready-made frame department, including executing SISO (Ship-from-Store) and Directed Replenishment processes.

• Deliver exceptional customer service by acknowledging customers, assisting with product location, providing solutions, and ensuring a positive shopping experience.

• Adhere strictly to Standard Operating Procedures (SOPs) and company programs to ensure compliance with legal requirements and company policies.

• Actively participate in shrink and safety programs, promoting a secure and hazard-free work environment for both team members and customers.

• Collaborate effectively with team members, maintaining a positive and respectful attitude, especially during challenging situations, and embodying the company's vision and values.

• Participate in truck un-loading and stocking processes, ensuring adherence to truck standards and completion within budget guidelines.

• Operate the cash register, execute cash handling procedures accurately, and process customer transactions efficiently.

• Assist with and support omni-channel processes, including online order fulfillment and in-store pickup, to cater to diverse customer shopping preferences.

📝 Enhancement Note: The responsibilities highlight a dual focus on specialized framing expertise and general retail duties. Candidates should be prepared to demonstrate proficiency in both areas. The mention of "Elevated ABC Deliver" suggests a structured sales approach that candidates should be ready to discuss or learn.

🎓 Skills & Qualifications

Education: No specific educational degree is listed as a mandatory requirement. However, a strong understanding of basic math and measurement is crucial.

Experience:

• Minimum of 0-2 years of experience in a customer-facing role.

• Demonstrated ability to perform basic computer tasks and utilize basic measuring skills.

Required Skills:

• Custom Framing Expertise: Ability to conceptualize, design, and execute custom framing orders with precision and attention to detail.

• Customer Service Excellence: Proven track record of building rapport, understanding customer needs, and delivering outstanding service.

• Sales Acumen: Capability to drive sales through effective product recommendations and solution-selling, particularly within the framing context.

• Measuring & Calculation Skills: Accurate use of measuring tools and ability to perform basic calculations for framing projects.

• Equipment Operation: Proficiency in operating framing machinery and a glass cutter.

• Cash Handling: Competence in operating a cash register and managing financial transactions accurately.

• Merchandising: Ability to maintain visually appealing product displays and ensure adequate stock levels.

• Basic Computer Proficiency: Capability to perform essential computer tasks for order entry, communication, or system navigation.

Preferred Skills:

• Prior retail experience, ideally within a craft, art, or home décor environment.

• Experience in selling products and/or services directly to customers, with a focus on consultative selling.

• Familiarity with visual merchandising principles and inventory management techniques.

📝 Enhancement Note: The emphasis on "basic computer skills" and "basic measuring skills" alongside the direct operation of framing equipment and glass cutters suggests that while formal training in these areas is not mandatory, a candidate's aptitude and ability to learn quickly will be assessed. The preferred skills point towards candidates with prior retail sales experience having an advantage.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Framing Project Showcase: Visual examples of past custom framing projects, demonstrating design aesthetic, material selection, and quality of craftsmanship. This should include a variety of project types if possible (e.g., artwork, photos, memorabilia).

• Customer Interaction Examples: Anecdotal evidence or case studies of how you've built customer relationships and provided solutions, particularly in a sales or design context.

• Process Documentation (Conceptual): While not a formal requirement for this entry-level role, candidates who can articulate their understanding of order processing, from initial customer consultation to final product delivery, will stand out.

• Problem-Solving Scenarios: Examples of how you've handled challenging customer requests or operational issues within a retail or service environment.

Process Documentation:

• Order Fulfillment Workflow: Understanding of the steps involved in taking a framing order, from consultation and design to production, quality checks, and customer notification.

• Customer Service Protocols: Familiarity with greeting customers, identifying needs, offering solutions, and resolving issues effectively.

• Store Operations Awareness: Basic knowledge of how retail operations like stocking, merchandising, and cash handling contribute to the overall customer experience and store success.

📝 Enhancement Note: For an entry-level "Framer Part Time" role, a formal portfolio might not be strictly required. However, the job description emphasizes customer interaction, sales, and the framing process. Candidates should be prepared to discuss their experience with these elements, perhaps through a resume highlighting relevant projects or by being ready to articulate their approach during an interview. The focus should be on demonstrating practical skills and a customer-centric mindset.

💵 Compensation & Benefits

Salary Range: As this is a part-time retail position in Bedford, Nova Scotia, Canada, and no specific salary is provided, a reasonable estimate for an entry-level Framer role would typically range from CAD $15.00 to CAD $18.00 per hour.

Explanation for Estimate: This range is based on current retail wage standards in Nova Scotia for entry-level positions requiring specialized skills like framing, combined with the part-time nature of the role. It accounts for the need for customer service, sales, and hands-on technical ability. Actual compensation will depend on the candidate's experience and specific skills.

Benefits:

• Health Insurance: Includes medical, dental, and vision coverage, indicating a commitment to team member well-being.

• Paid Time Off (PTO): Accrued time off for rest and personal needs.

• Tuition Assistance: Support for continuing education and skill development.

• Generous Employee Discounts: Significant discounts on Michaels products, valuable for those interested in crafts and home décor.

• Additional Benefits: As per the "mikbenefits.com" portal, likely includes other standard benefits such as life insurance, disability, and retirement savings plans, depending on eligibility.

Working Hours: This is a part-time position. While the exact number of hours per week is not specified, it is implied that the role will involve flexibility, including working nights, weekends, and early mornings, as is common in retail environments. The mention of "40" as ai_working_hours in the input data is likely a default or maximum, not a guaranteed weekly hour count for a part-time role.

📝 Enhancement Note: The salary estimate is based on general knowledge of part-time retail wages in Canada, specifically Nova Scotia, for roles involving specialized skills. The benefits listed are comprehensive for a part-time retail role, with tuition assistance and employee discounts being particularly attractive.

🎯 Team & Company Context

🏢 Company Culture

Industry: Retail (Arts & Crafts, Home Décor, Custom Framing). Michaels operates as a leading destination for creativity and celebration in North America.

Company Size: The Michaels Companies, Inc. operates over 1,300 stores across North America and employs a significant workforce. This indicates a large, established retail organization with structured operational processes.

Founded: 1973. With a long history, Michaels has developed robust operational frameworks and a strong brand presence in the creative retail sector.

Team Structure:

• Store-Level Operations: The Framer is part of a store team, likely reporting to a Framing Department Manager or Store Manager. The team includes various roles focused on customer service, sales, operations, and department-specific functions.

• Reporting Hierarchy: Typically, retail roles follow a clear hierarchy from Associates to Department Managers, Assistant Store Managers, and Store Managers.

• Cross-Functional Collaboration: The Framer will collaborate with other store associates for general tasks, truck unloading, and customer support, as well as with potentially remote teams for omni-channel fulfillment or corporate initiatives.

Methodology:

• Customer-Centric Approach: Emphasized through "Elevated ABC Deliver" and the focus on building customer relationships and providing solutions.

• Process Adherence: Strong reliance on Standard Operating Procedures (SOPs) for consistency, compliance, and efficiency.

• Data-Driven (Implied): While not explicit for this role, large retail organizations like Michaels typically use sales data, inventory metrics, and customer feedback to inform decisions and optimize operations.

• Efficiency Focus: Initiatives like Directed Replenishment and participation in truck unloads suggest a drive for operational efficiency.

Company Website: https://www.michaels.com/

📝 Enhancement Note: Michaels' long history and large store footprint suggest a well-defined operational structure. The culture likely balances a creative, customer-focused environment with the operational rigor required for efficient retail management.

📈 Career & Growth Analysis

Operations Career Level: Entry Level / Associate. This role is positioned as a foundational position within the retail operations of Michaels, specifically within the custom framing department. It involves direct customer interaction, sales, and specialized production tasks.

Reporting Structure: The Framer typically reports to either a Framing Department Manager or a Store Manager. This structure provides direct oversight and guidance, crucial for skill development in framing and retail operations.

Operations Impact: The Framer directly impacts revenue through custom framing sales and contributes to customer loyalty by providing exceptional service and high-quality products. Efficient operations in the framing department, including accurate order fulfillment and inventory management, are critical to profitability and customer satisfaction. The role also contributes to overall store operational efficiency through participation in general store tasks.

Growth Opportunities:

• Framing Specialization: Potential to advance to a Lead Framer or Framing Department Manager role, taking on more responsibility for design, sales, and team supervision within the department.

• Retail Management Track: Opportunity to move into broader retail management roles within Michaels, such as Assistant Store Manager or Store Manager, by demonstrating strong sales, operational, and leadership skills.

• Cross-Departmental Expertise: Gaining experience in other store departments can lead to roles like Visual Merchandiser or Operations Specialist.

• Skill Development: Continuous learning through on-the-job training, company workshops, and industry best practices in framing and retail sales.

📝 Enhancement Note: For an entry-level role, the growth path is clearly defined within Michaels' retail structure. The combination of specialized framing skills and general retail operational experience provides a solid foundation for advancement into both specialized and general management tracks.

🌐 Work Environment

Office Type: Public retail store setting. This means the primary workspace is customer-facing, with dedicated areas for custom framing production and general sales floor engagement.

Office Location(s): Bedford, Nova Scotia, Canada. The store is located at 161 Damascus Rd.

Workspace Context:

• Customer-Facing Areas: Climate-controlled sales floor and a dedicated custom framing consultation area.

• Production Area: The frame shop is equipped with necessary tools like a glass cutter and heat press, which may involve specific safety protocols. Some stock rooms might not be climate-controlled.

• Collaborative Environment: The role requires constant interaction with customers and other store team members, fostering a dynamic and team-oriented atmosphere.

• Tools & Technology: Access to cash registers, framing equipment, glass cutters, and potentially internal systems for order management and inventory.

Work Schedule: This is a part-time role. While specific hours are not detailed, the work environment includes nights, weekends, and early mornings. Flexibility in scheduling is typically expected in retail positions. The company emphasizes engaging in the "interactive process" if an employee needs help performing job functions, suggesting a willingness to accommodate reasonable requests.

📝 Enhancement Note: The work environment is typical of a retail store, demanding adaptability and strong interpersonal skills. The framing shop itself is a specialized workspace requiring careful attention to safety and operational procedures.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely involves a review of the resume and application for basic qualifications and relevant experience.

• In-Person Interview: Typically conducted by the Hiring Manager (Department Manager or Store Manager). This will focus on customer service skills, sales approach, understanding of framing, and ability to operate equipment. Behavioral questions about past experiences and problem-solving scenarios are common.

• Skills Assessment: May include a practical demonstration of basic measuring skills or a discussion about how they would approach a custom framing consultation.

• Cultural Fit Assessment: Evaluation of how well the candidate aligns with Michaels' values, such as creativity, customer focus, and teamwork.

Portfolio Review Tips:

• Highlight Relevant Projects: If you have a portfolio (even informal, like photos on your phone), be ready to showcase examples of custom framing you've done, emphasizing design choices, materials used, and the finished product.

• Customer Service Stories: Prepare specific examples of how you've gone above and beyond for customers, built relationships, or successfully sold a product or service.

• Problem-Solving Examples: Be ready to discuss situations where you encountered a challenge (e.g., a difficult customer request, an operational issue) and how you resolved it.

• Technical Aptitude: Articulate your comfort level with learning new equipment and processes, referencing any similar technical tasks you've handled.

Challenge Preparation:

• Scenario-Based Questions: Be prepared for questions like: "How would you help a customer design a frame for a valuable piece of art?" or "What would you do if a customer was unhappy with their framing order?"

• Sales Approach: Think about how you would approach a customer walking into the framing department and what questions you would ask to understand their needs.

• Operational Awareness: Understand the importance of SOPs, safety, and maintaining a clean store environment.

📝 Enhancement Note: For this role, a formal, polished portfolio might be less critical than the ability to articulate relevant experience and demonstrate a customer-centric, sales-oriented mindset. Practical skills and a willingness to learn are key.

🛠 Tools & Technology Stack

Primary Tools:

• Custom Framing Equipment: This includes specialized machinery for cutting mats, joining frames, and potentially heat presses for mounting.

• Glass Cutter: A fundamental tool for precise glass cutting for frames.

• Measuring Tools: Rulers, tape measures, and potentially digital measuring devices for accurate project specifications.

• Cash Register/POS System: For processing sales transactions, managing customer accounts, and handling payments.

Analytics & Reporting:

• Sales Reporting (Basic): While the Framer may not directly run reports, they will likely contribute to data captured through the POS system, impacting departmental sales figures.

• Inventory Management Systems: Likely used for tracking ready-made frames and framing supplies.

CRM & Automation:

• Customer Relationship Management (CRM) (Implied): The "Elevated ABC Deliver" methodology suggests a CRM-like approach to managing customer interactions and sales opportunities within the framing department. This could be a dedicated system or integrated within the POS.

• Order Management System: For tracking custom framing orders from placement to completion.

📝 Enhancement Note: The technology stack for this role is focused on specialized framing equipment and standard retail point-of-sale and inventory systems. The emphasis is on practical, hands-on tools rather than complex software suites.

👥 Team Culture & Values

Operations Values:

• Creativity & Inspiration: Michaels fosters an environment where creativity is encouraged, both in product offerings and problem-solving.

• Customer Focus: Prioritizing customer needs and satisfaction through excellent service and tailored solutions.

• Teamwork & Collaboration: Working together to achieve store goals, support colleagues, and create a positive work environment.

• Integrity & Respect: Upholding company values and treating all individuals with respect.

• Efficiency & Safety: Adhering to operational procedures and safety guidelines to ensure smooth operations and a secure workplace.

Collaboration Style:

• Customer-Centric Collaboration: Team members are expected to support each other in serving customers, whether it's directing them to a product, assisting with a sale, or helping with stock.

• Process-Oriented: Adherence to SOPs ensures a consistent and predictable way of working, facilitating collaboration.

• Knowledge Sharing: Experienced team members are encouraged to mentor newer associates, particularly in specialized areas like framing.

📝 Enhancement Note: The culture at Michaels likely emphasizes a blend of passion for creative pursuits and disciplined retail operations. Team members are expected to be both helpful to customers and supportive of their colleagues.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Sales and Production: Effectively managing customer consultations and sales while also meeting production deadlines for custom framing orders.

• Customer Expectations: Handling diverse customer needs and design preferences, sometimes requiring creative problem-solving.

• Physical Demands: The role requires standing for long periods, lifting heavy items, and working with tools and equipment, which can be physically demanding.

• Learning Curve: Mastering framing equipment, design principles, and the company's specific sales methodology ("Elevated ABC Deliver") requires dedication and training.

Learning & Development Opportunities:

• Framing Skills Mastery: In-depth training on framing techniques, materials, and design principles.

• Sales & Customer Service Training: Developing skills in consultative selling, relationship building, and conflict resolution.

• Retail Operations Knowledge: Gaining experience in inventory management, visual merchandising, and POS operations.

• Career Advancement: Opportunities to progress into leadership roles within the store or specialized departments.

📝 Enhancement Note: The challenges are typical of a specialized retail role that blends technical skills with customer interaction. The growth opportunities are well-defined within the retail sector, particularly for those who excel in sales and operational execution.

💡 Interview Preparation

Strategy Questions:

• "Describe your experience with custom framing or similar design/craft roles. What are your strengths in this area?" (Focus on design sense, attention to detail, and technical aptitude.)

• "How would you approach a customer who is unsure about their framing needs or design choices?" (Demonstrate consultative selling, active listening, and problem-solving skills.)

• "Tell me about a time you had to balance multiple tasks or deadlines. How did you prioritize?" (Highlight organizational skills, time management, and ability to work under pressure.)

Company & Culture Questions:

• "Why are you interested in working for Michaels, and specifically in the framing department?" (Show enthusiasm for the brand, creativity, and the specific role.)

• "How do you handle constructive feedback or criticism regarding your work?" (Demonstrate coachability and a willingness to learn.)

Portfolio Presentation Strategy:

• Visuals: If you have photos of projects, be ready to show them and clearly explain your role, the design choices, and the outcome.

• Storytelling: Frame your experiences as stories that highlight your skills and achievements. For example, "I once helped a customer frame a very sentimental item..."

• Metrics (if applicable): If you have sales experience, be ready to discuss sales targets met or exceeded, or how your work contributed to positive customer feedback.

• Enthusiasm: Convey genuine interest in the creative aspects of the role and the company's mission.

📝 Enhancement Note: Interview preparation should focus on showcasing a blend of technical framing aptitude, strong customer service and sales skills, and a positive, collaborative attitude. Be ready to provide concrete examples from past experiences.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided link on the Michaels careers portal.

• Resume Optimization: Tailor your resume to highlight any custom framing, design, sales, or customer service experience. Use keywords from the job description such as "custom framing," "customer service," "sales," "measuring skills," and "retail operations." Quantify achievements where possible (e.g., "Increased framing sales by X%," "Handled Y customer inquiries daily").

• Portfolio Preparation (Optional but Recommended): Gather any visual examples of framing projects you've completed or relevant design work. Be prepared to discuss your process and skills verbally if a formal portfolio isn't submitted.

• Interview Practice: Rehearse answers to common interview questions focusing on customer service, sales, problem-solving, and your experience with tools and processes. Practice articulating your approach to custom framing consultations.

• Company Research: Familiarize yourself with Michaels' brand, product offerings, and company values (creativity, customer focus, teamwork). Understand their mission to "fuel the joy of creativity and celebration."

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.