Framer Nights/Weekends

📍 Job Overview

Job Title: Framer (Nights/Weekends)

Company: Michaels Stores

Location: Alexandria, Virginia, United States

Job Type: PART_TIME

Category: Retail Operations / Customer Service

Date Posted: April 19, 2026

Experience Level: 0-2 Years

Remote Status: On-site

🚀 Role Summary

• This role focuses on delivering exceptional customer experiences within a retail environment, specifically in the custom framing department.

• Key responsibilities include building customer relationships, driving sales through consultative selling, and executing production standards for custom framing orders.

• The position requires proficiency in operating specialized framing equipment and maintaining visual merchandising standards for both custom and ready-made frame areas.

• Candidates will contribute to overall store operations, including inventory management, stocking, and ensuring a safe, clean, and well-organized shopping environment.

📝 Enhancement Note: While this role is in retail, the "Framer" title and emphasis on custom solutions suggest a specialized operational function within the store. The focus on "Elevated ABC Deliver" points to a structured sales and customer engagement methodology. The "Nights/Weekends" aspect indicates a need for flexible scheduling to cover peak operational hours.

📈 Primary Responsibilities

• Customer Engagement & Sales:

  • Build strong customer relationships and provide an exceptional shopping experience by understanding their needs and offering personalized custom framing solutions.
  • Utilize the "Elevated ABC Deliver" methodology to engage customers, conduct needs assessments, and recommend appropriate framing products and services.
  • Drive sales performance by effectively communicating value, upselling, and closing custom framing orders.
  • Acknowledge all customers, assist them in locating products, and provide solutions to their creative and framing needs.

• Production & Quality Control:

  • Accurately complete custom framing orders to high-quality standards, ensuring timely delivery to meet customer expectations.
  • Operate framing equipment, including glass cutters and heat presses, safely and efficiently.
  • Maintain the ready-made frame department, including SISO (Sale In Store Only) and Directed Replenishment processes, ensuring product availability and visual appeal.

• Store Operations & Merchandising:

  • Maintain a safe, clean, and clutter-free store environment, adhering to Standard Operating Procedures (SOPs) and company programs.
  • Assist with inventory management, including participating in truck un-loads and stocking processes according to established standards and budgets.
  • Ensure the ready-made frame department is well-merchandised and in-stock to facilitate customer shopping.
  • Support shrink and safety programs through diligent adherence to company policies and procedures.

• Omni-channel Support & Transaction Processing:

  • Assist with and execute omni-channel processes, such as buy online, pick up in-store (BOPIS) or ship-from-store.

  • Operate the cash register and execute cash handling procedures to company standards, ensuring accuracy and security.

📝 Enhancement Note: The responsibilities highlight a dual focus on direct customer interaction (sales, relationship building) and operational execution (production, inventory, merchandising). The mention of "SISO" and "Directed Replenishment" points to specific retail inventory management processes that candidates should be familiar with or quick to learn.

🎓 Skills & Qualifications

Education:

Experience:

• 0-2 years of experience in a retail or customer-facing role.

Required Skills:

• Basic Computer Skills: Ability to navigate and use point-of-sale (POS) systems, inventory management software, and basic office applications.

• Basic Measuring Skills: Accurate measurement abilities are critical for custom framing orders.

• Equipment Operation: Proficiency or ability to quickly learn to operate framing equipment, including glass cutters and heat presses.

• Customer Service Excellence: Proven ability to build rapport, understand customer needs, and provide solutions in a positive and helpful manner.

• Sales Acumen: Ability to engage customers, present product solutions, and drive sales through persuasive communication.

• Adherence to Standards: Ability to follow Standard Operating Procedures (SOPs), safety guidelines, and company programs consistently.

• Teamwork & Collaboration: Ability to work effectively with team members, support store operations, and maintain a positive attitude.

Preferred Skills:

• Retail Sales Experience: Prior experience in a retail sales environment, particularly in custom services or high-value product sales.

• Framing or Art Knowledge: Familiarity with framing techniques, art presentation, or design principles.

• Visual Merchandising: Experience in setting up and maintaining visual displays.

• Inventory Management: Understanding of stock replenishment and inventory control principles.

📝 Enhancement Note: The "basic" qualifiers for computer and measuring skills suggest that while foundational knowledge is necessary, extensive prior expertise isn't a prerequisite. The emphasis on "ability to operate framing equipment" indicates a strong training component for this specialized skill. The "0-2 years" experience level implies that this is an entry-level to junior position, focusing on foundational retail and customer service skills.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Customer Service Case Studies: Examples demonstrating how you've built customer relationships, resolved issues, and exceeded expectations in previous roles. Focus on understanding customer needs and providing tailored solutions.

• Sales Performance Examples: Quantifiable achievements in sales, such as exceeding targets, increasing average transaction value, or driving repeat business. Highlight consultative selling techniques used.

• Visual Merchandising Examples: If applicable, showcase examples of how you've maintained or improved store appearance, product displays, or implemented merchandising standards.

• Process Adherence Documentation: While not a formal portfolio piece, be prepared to discuss instances where you successfully followed SOPs, safety protocols, or company programs to ensure operational efficiency and compliance.

Process Documentation:

• Be prepared to discuss your understanding of and experience with:
  • Workflow Design & Optimization: How you approach tasks to ensure efficiency and quality in a production or service environment.
  • Implementation & Automation: Experience with using tools or methods to streamline processes (e.g., POS systems, inventory scanners).
  • Measurement & Performance Analysis: How you track your own performance or contribute to team performance metrics in a retail setting.

📝 Enhancement Note: For an entry-level role like this, the "portfolio" will likely be more about demonstrating past performance and problem-solving skills through examples rather than formal project documentation. Candidates should focus on showcasing their customer interaction, sales, and operational execution capabilities.

💵 Compensation & Benefits

Salary Range:

Benefits:

• Health Insurance: Medical, Dental, and Vision insurance are offered.

• Paid Time Off: Accrued paid time off is available.

• Tuition Assistance: Support for continuing education.

• Employee Discounts: Generous discounts on Michaels products.

• Other Benefits: Additional benefits as typically offered by large retail organizations.

Working Hours:

• This is a PART_TIME position, requiring flexibility to work nights, weekends, and potentially early mornings. Specific hours will vary based on store needs and scheduling. The listed "working_hours" of 40 may refer to the maximum hours available in a week for full-time roles, or a general benchmark; for this part-time role, actual hours will be less.

📝 Enhancement Note: The salary range is an estimation based on national averages for similar retail associate roles with framing responsibilities in the specified location and experience level. Actual compensation may vary. The benefits listed are derived from the provided text and are typical for part-time retail positions at larger companies.

🎯 Team & Company Context

🏢 Company Culture

Industry: Retail (Arts, Crafts, and Framing Supplies)

Company Size: Michaels is a large retail corporation, operating over 1,300 stores in North America. This implies a structured corporate environment with established operational procedures and a significant employee base.

Founded: 1973, headquartered in Irving, Texas. This indicates a long-standing presence and deep experience in the retail arts and crafts market.

Team Structure:

• Store Level: You will be part of a store team that typically includes a Store Manager, Assistant Store Managers, Department Specialists (like Framers), and Sales Associates.

• Reporting: You will report directly to a supervisor, likely a Department Manager or Assistant Store Manager, who oversees the framing and sales floor operations.

• Collaboration: Expect close collaboration with fellow sales associates, particularly in assisting customers, managing inventory, and maintaining store standards. Cross-functional interaction with other departments within the store may also occur.

Methodology:

• Customer-Centric Approach: The company emphasizes "fueling the joy of creativity and celebration," indicating a culture focused on inspiring customers and providing positive experiences.

• Process-Driven Operations: Adherence to SOPs, company programs, and structured methodologies like "Elevated ABC Deliver" suggests a reliance on established processes for consistency and efficiency.

• Data & Performance Focus: While not explicitly detailed for this role, retail operations generally involve tracking sales metrics, inventory levels, and customer service scores.

Company Website: www.michaels.com

📝 Enhancement Note: The company culture is likely to be fast-paced, customer-focused, and process-oriented, typical of large retail chains. The emphasis on creativity and celebration suggests a positive and engaging work environment, though operational efficiency remains paramount.

📈 Career & Growth Analysis

Operations Career Level: This is an entry-level to junior position within the retail operations framework. It focuses on executing specific operational tasks and providing direct customer service within a specialized department (custom framing).

Reporting Structure: You will report to an immediate supervisor within the store hierarchy, likely a Department Manager or Assistant Store Manager. This structure provides direct oversight and guidance for daily tasks and performance.

Operations Impact:

• Customer Satisfaction: Directly influences customer satisfaction through quality framing solutions and positive interactions.

• Revenue Generation: Contributes to store revenue through sales of custom framing and related products.

• Operational Efficiency: Supports store operational goals by maintaining merchandising standards, managing inventory, and adhering to processes.

Growth Opportunities:

• Skill Specialization: Develop expertise in custom framing techniques, materials, and sales consultation.

• Retail Advancement: Potential to move into roles such as Lead Framer, Assistant Store Manager, or Store Manager with demonstrated performance and leadership potential.

• Cross-Departmental Experience: Opportunity to gain experience in other store operations areas, broadening retail skill sets.

• Training & Development: Michaels offers tuition assistance and likely provides ongoing training for new products, sales techniques, and operational procedures.

📝 Enhancement Note: While not a corporate operations role, this position offers a foundational understanding of retail operations, customer service, and sales execution. Growth is typically linear within the store management track or specialized departmental expertise.

🌐 Work Environment

Office Type: Public retail store setting. The work environment includes customer-facing areas and back-of-house stock rooms.

Office Location(s): Alexandria-3654 King St, Alexandria, VA. Specific store location details.

Workspace Context:

• Customer Interaction: A significant portion of the role involves direct interaction with customers in a public-facing retail environment.

• Production Area: The frame shop is a specialized workspace containing tools like glass cutters and heat presses, requiring careful operation and adherence to safety protocols.

• Team Collaboration: The environment fosters teamwork, requiring close communication and support among store associates to manage workload, customer needs, and operational tasks.

• Tools & Technology: Access to POS systems, potentially inventory management software, and specialized framing equipment.

Work Schedule:

• Must be available to work nights, weekends, and early mornings. Flexibility is key to meet store operational needs and customer demand. This is a part-time role, so hours will vary.

📝 Enhancement Note: The work environment is dynamic and customer-centric, with specific demands related to the framing production area. The need for flexible scheduling to cover nights and weekends is a critical aspect of the role's operational context.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely a review of your application and resume, focusing on customer service, retail experience, and availability.

• In-Person Interview: Expect an interview at the store location. This will likely involve behavioral questions assessing your customer service approach, problem-solving skills, and ability to work in a team.

• Skills Demonstration/Assessment: You may be asked to demonstrate basic measuring skills or discuss your approach to operating equipment. For framing, a practical assessment or discussion of your understanding of the process might occur.

• Situational Questions: You'll likely be asked how you would handle specific customer scenarios, sales opportunities, or operational challenges (e.g., dealing with a difficult customer, managing multiple tasks).

Portfolio Review Tips:

• Focus on Achievements: Since this is a retail role, "portfolio" might mean highlighting specific achievements from previous jobs. Quantify your successes whenever possible (e.g., "Increased custom framing sales by X%," "Consistently received positive customer feedback").

• Demonstrate Customer Focus: Provide examples of how you've gone above and beyond for customers, resolved complaints effectively, and built lasting relationships.

• Showcase Operational Awareness: Discuss your understanding of retail operations, such as merchandising, inventory, and maintaining a clean and safe environment.

• Highlight Adaptability: Emphasize your flexibility in working nights and weekends and your ability to learn new skills quickly, especially operating specialized equipment.

• Prepare for Practicality: Be ready to discuss your ability to perform physical tasks and your understanding of safety protocols.

Challenge Preparation:

• Customer Scenario Role-Playing: Practice how you would engage a customer, assess their framing needs, present solutions, and close a sale.

• Problem-Solving Scenarios: Prepare for questions like "What would you do if a customer was unhappy with their framing order?" or "How would you prioritize tasks when the store is busy?"

• Operational Knowledge: Brush up on basic retail concepts like inventory management, visual merchandising, and cash handling.

📝 Enhancement Note: The interview process for a retail operations role like this will emphasize practical skills, customer service aptitude, and operational awareness over formal project documentation. Candidates should prepare to discuss their experience through specific examples and demonstrate their fit for a customer-facing, hands-on role.

🛠 Tools & Technology Stack

Primary Tools:

• Framing Equipment: Specialized machinery for cutting mats, glass, and assembling frames. Knowledge of or ability to learn to operate these is essential.

• Glass Cutter: A specific tool for precision glass cutting.

• Heat Press: Used in some framing processes for mounting or finishing.

• Measuring Tools: Tape measures, rulers, calipers for accurate dimensions.

Analytics & Reporting:

• Point-of-Sale (POS) System: For processing transactions, managing sales data, and potentially customer profiles.

• Inventory Management Software: Used for tracking stock levels, managing replenishment, and potentially processing truck un-loads.

CRM & Automation:

• "Elevated ABC Deliver": A proprietary sales and customer engagement methodology. Understanding and applying this system is key.

• Basic Computer Skills: Proficiency with standard office software for potential administrative tasks or communication.

📝 Enhancement Note: The technology stack here is a mix of specialized physical tools for the framing craft and standard retail operational software. The "Elevated ABC Deliver" system is a critical component to be familiar with or learn quickly, as it guides the sales and customer interaction process.

👥 Team Culture & Values

Operations Values:

• Customer Focus: Prioritizing the customer experience and satisfaction through helpful service and quality custom solutions.

• Creativity & Celebration: Aligning with the company's mission to "fuel the joy of creativity and celebration" by inspiring customers and contributing to their creative projects.

• Quality & Precision: Maintaining high standards in framing production to ensure customer satisfaction and product integrity.

• Teamwork & Support: Collaborating effectively with colleagues to achieve store goals, manage workload, and provide a positive work environment.

• Integrity & Compliance: Adhering to company policies, SOPs, safety regulations, and ethical business practices.

Collaboration Style:

• Cross-Functional Integration: Working closely with other store associates to assist customers across departments and support overall store operations.

• Process Adherence: Following established procedures and workflows for sales, production, and inventory management to ensure consistency and efficiency.

• Feedback Exchange: Openness to receiving and providing constructive feedback to improve individual performance and team effectiveness.

📝 Enhancement Note: The company culture likely values a blend of customer-centricity, operational efficiency, and a supportive team environment. The emphasis on creativity suggests an appreciation for craftsmanship and problem-solving within the framing context.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Sales and Production: Effectively managing time to engage customers for sales consultations while also meeting production deadlines for custom framing orders.

• Handling Diverse Customer Needs: Meeting a wide range of customer expectations and artistic visions for custom framing.

• Physical Demands: The role requires prolonged standing, lifting heavy items, and performing repetitive tasks, which can be physically demanding.

• Learning Specialized Skills: Mastering the operation of framing equipment and understanding design principles for custom framing.

• Working Nights/Weekends: Adapting to a flexible schedule that includes non-traditional hours.

Learning & Development Opportunities:

• Custom Framing Expertise: Deepen knowledge of materials, techniques, and design best practices in custom framing.

• Sales & Customer Service Skills: Enhance consultative selling abilities and strategies for building customer loyalty.

• Retail Operations Knowledge: Gain practical experience in merchandising, inventory control, and POS operations.

• Company-Specific Training: Access to Michaels' training programs, including "Elevated ABC Deliver" and product knowledge.

• Career Progression: Opportunity to advance into leadership roles within the store.

📝 Enhancement Note: The challenges are practical and hands-on, typical of retail operations. The growth opportunities are focused on skill development within the retail and framing domain, with clear pathways for advancement within the store structure.

💡 Interview Preparation

Strategy Questions:

• Customer Service & Sales:

  • "Describe a time you helped a customer find the perfect solution for their needs." (Focus on needs assessment, problem-solving, and positive outcome.)
  • "How would you approach a customer who seems unsure about custom framing options?" (Prepare to discuss consultative selling, asking probing questions, and presenting benefits.)
  • "Imagine a customer is unhappy with their finished framing order. How would you handle this?" (Emphasize active listening, empathy, and seeking solutions within company policy.)

• Operational & Technical:

  • "What experience do you have with measuring or using tools?" (Be honest about your level of experience and willingness to learn.)
  • "How do you ensure accuracy when completing tasks?" (Discuss attention to detail, double-checking work, and following procedures.)
  • "How do you prioritize your tasks when the store is busy and you have multiple demands?" (Highlight time management, ability to multitask, and communication with supervisors.)

• Company & Culture Fit:

  • "Why are you interested in working for Michaels and specifically in the framing department?" (Research Michaels' mission and values; connect your skills to the role.)
  • "What does 'customer service excellence' mean to you in a retail environment?"

Portfolio Presentation Strategy:

• Quantify Achievements: If you have previous sales or customer service achievements, use numbers to illustrate your impact.

• Tell Stories: Use the STAR method (Situation, Task, Action, Result) to describe your experiences clearly and concisely.

• Highlight Relevant Skills: Focus on customer interaction, problem-solving, attention to detail, and any experience with tools or crafts.

• Demonstrate Enthusiasm: Show genuine interest in Michaels, the creative process, and helping customers.

Challenge Preparation:

• Basic Measuring Task: Be prepared to accurately measure a simple object.

• Customer Scenario Role-Play: Practice engaging a "customer" (interviewer) and guiding them through framing options.

• Tool Familiarity Discussion: Be ready to discuss your comfort level with tools and your ability to learn new equipment safely.

📝 Enhancement Note: Interview preparation should focus on demonstrating core retail competencies: excellent customer service, sales aptitude, operational awareness, and a willingness to learn specialized skills. The "portfolio" aspect will be about articulating past experiences and achievements effectively.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided application link on the Michaels Careers portal.

• Resume Optimization: Tailor your resume to highlight customer service experience, any sales achievements, attention to detail, and any experience with tools or hands-on work. Use keywords from the job description such as "customer service," "sales," "framing," "merchandising," and "POS."

• Portfolio Preparation: Be ready to discuss specific examples from past roles that demonstrate your ability to build customer relationships, solve problems, and complete tasks accurately. If you have any visual examples of crafts or projects you've completed, consider having them available to discuss your creative aptitude.

• Interview Practice: Prepare for behavioral and situational interview questions. Practice articulating your skills and experiences using the STAR method and be ready to discuss your availability for nights and weekends.

• Company Research: Familiarize yourself with Michaels' mission, values, and products. Understand the importance of the custom framing department to the overall store offering and customer experience.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.