Framer

📍 Job Overview

Job Title: Framer

Company: Michaels Stores

Location: Upland, California, United States

Job Type: Part time

Category: Retail Operations / Customer Service

Date Posted: 2026-08-12

Experience Level: 0-2 years

Remote Status: On-site

🚀 Role Summary

• This role centers on providing exceptional customer service and sales within a retail environment, specifically focusing on custom framing solutions.

• Responsibilities include building strong customer relationships, executing sales targets, and ensuring the quality and timeliness of custom framing orders.

• The position involves maintaining store presentation, assisting with inventory management, and adhering to operational procedures and safety standards.

• Collaboration with team members is key for efficient store operations, including stocking, merchandising, and supporting omni-channel processes.

📝 Enhancement Note: The job title "Framer" and the core responsibilities strongly indicate a role within a retail store environment that offers custom framing services. The emphasis on customer relationship building, sales, and production quality places this position within the intersection of customer service, sales, and operational execution, common in specialized retail departments. The "Part time" employment type suggests this role may be ideal for individuals seeking flexible hours or supplementary income within the retail sector.

📈 Primary Responsibilities

• Customer Engagement & Sales:

  • Build and nurture customer relationships by actively engaging them and understanding their custom framing needs.
  • Utilize the "Elevated ABC Deliver" methodology to consult with customers and propose tailored framing solutions, driving sales and production results.
  • Acknowledge customers promptly, assist them in locating products, and offer solutions to enhance their shopping experience.

• Custom Framing Production & Quality:

  • Complete custom framing orders with a high degree of quality, ensuring accuracy and adherence to customer specifications.
  • Deliver completed framing orders on time, meeting established production deadlines.
  • Operate framing equipment and glass cutters safely and efficiently.

• Store Operations & Merchandising:

  • Maintain the ready-made frame department and other assigned areas, including SISO (Store Inventory, Store Out) and Directed Replenishment, to ensure visual appeal and product availability.
  • Contribute to a safe, clean, and clutter-free store environment by adhering to Standard Operating Procedures (SOPs) and Company programs.
  • Participate actively in truck unloading and stocking processes, ensuring compliance with company standards and efficient inventory management.

• Operational Compliance & Support:

  • Adhere to all Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements.

  • Support shrink and safety programs by following established guidelines and reporting any potential issues.

  • Assist with omni-channel processes, ensuring a seamless customer experience across all fulfillment channels.

  • Operate the cash register and execute cash handling procedures accurately and according to standards.

📝 Enhancement Note: The primary responsibilities are heavily weighted towards customer interaction, sales, and the hands-on craft of custom framing. The mention of "Elevated ABC Deliver" and "personal designer" suggests a consultative sales approach within the framing department. The inclusion of "SISO" and "Directed Replenishment" indicates a need for understanding basic inventory management principles. The role also requires participation in broader store operations, highlighting the multi-faceted nature of retail positions.

🎓 Skills & Qualifications

Education: High school diploma or equivalent is generally expected for entry-level retail positions, though not explicitly stated.

Experience:

• 0-2 years of experience in a customer-facing role.

• Experience in retail, sales, or a related field is preferred. Required Skills:

• Custom Framing Proficiency: Ability to operate framing equipment and a glass cutter.

• Customer Service Excellence: Proven ability to build customer relationships, provide solutions, and deliver friendly service.

• Sales Acumen: Experience or aptitude for selling products and/or services, with a focus on consultative selling.

• Basic Technical Skills: Basic computer skills for operational tasks.

• Measurement Accuracy: Basic measuring skills for custom framing orders.

• Operational Adherence: Ability to follow Standard Operating Procedures (SOPs) and Company programs.

• Physical Stamina: Ability to stand for long periods, bend, lift, carry, reach, and stretch, including lifting heavy boxes and frames.

Preferred Skills:

• Retail Experience: Prior experience working in a retail store environment.

• Sales Experience: Proven track record of selling products and/or services effectively.

• Visual Merchandising: Familiarity with maintaining department presentation and product displays.

• Inventory Management Basics: Understanding of stocking and replenishment processes.

📝 Enhancement Note: The required skills focus on the practical aspects of framing, customer interaction, and basic operational tasks. The preferred skills highlight areas that would allow a candidate to be more immediately effective in the role, particularly previous retail and sales experience which directly contribute to the core functions of the job. The "0-2 years" experience level suggests that extensive prior framing expertise might not be mandatory, but a willingness to learn and apply basic skills is crucial.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Customer Interaction Examples: While a formal portfolio might not be required for this entry-level role, candidates could prepare to discuss instances where they successfully built rapport with customers, identified needs, and provided solutions.

• Sales Achievement Anecdotes: Be ready to share examples of how you contributed to sales goals or successfully upsold a product or service in a previous role.

• Problem-Solving Scenarios: Prepare to describe a situation where you resolved a customer issue or handled a challenging customer interaction effectively.

• Process Adherence: Be prepared to discuss your understanding of following established procedures and guidelines in a work environment.

Process Documentation:

• Workflow Understanding: Demonstrate an understanding of end-to-end processes, such as how a custom framing order is initiated, processed, produced, and delivered.

• Quality Control Awareness: Be prepared to discuss the importance of quality control in custom framing and how to ensure accuracy and customer satisfaction.

• Efficiency in Operations: Discuss how you would approach tasks like stocking or merchandising to ensure efficiency and contribute to a positive shopping environment.

📝 Enhancement Note: For an entry-level retail position like this, a formal portfolio is unlikely to be a strict requirement. However, the emphasis on customer service, sales, and process adherence means candidates should be prepared to articulate their experiences and demonstrate their understanding of these operational aspects through their resume and interview responses. The "Process & Systems Portfolio Requirements" section is framed to guide candidates on how to prepare to discuss these elements, rather than requiring a physical portfolio.

💵 Compensation & Benefits

Salary Range: $17.50 - $20.60 per hour

Benefits:

• Health & Wellness:

  • Medical coverage
  • Dental coverage
  • Vision coverage
  • Telemedicine services
  • Employee Assistance Program (EAP) for confidential support.

• Financial Security:

  • 401(k) plan with employer match.
  • Flexible Spending Accounts (FSAs) for healthcare and dependent care.

• Professional Development:

  • Tuition assistance to support continued education.
  • Adoption assistance to support family growth.

• Perks & Discounts:

  • Employee discounts on Michaels products.

  • Access to partner discount programs.

  • Commuter benefits to assist with transportation costs. Working Hours: 40 hours per week is the typical full-time equivalent, however, the job is listed as "Part time." This suggests flexibility in scheduling, with potential for less than 40 hours depending on business needs and employee availability. Work hours include nights, weekends, and early mornings.

📝 Enhancement Note: The salary range provided is specific and aligns with entry-level to early-career retail positions in California, considering the cost of living. The benefits package is comprehensive, offering a good mix of health, financial, and development opportunities typical for a retail company of Michaels' size. The note about "Part time" employment alongside a potential "40 hours" working hours needs clarification from the employer, but generally implies flexibility and variable schedules are common.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts and Crafts Retail. Michaels is a leading North American retailer of arts, crafts, and home decor products, with a significant presence in custom framing.

Company Size: Large (over 10,000 employees globally). This indicates a structured corporate environment with established processes and career pathways.

Founded: 1973, headquartered in Irving, Texas. This long history signifies stability and a deep understanding of the retail and creative markets.

Team Structure:

• Departmental Focus: The Framer will likely be part of a store team, with a specialized focus within the Custom Framing department.

• Reporting: Reports to store management (e.g., Store Manager, Assistant Store Manager, or Framing Department Manager, if applicable).

• Cross-functional Collaboration: Works closely with other store associates to ensure smooth overall store operations, from customer service to stock management and omni-channel fulfillment.

Methodology:

• Customer-Centric Approach: Emphasis on building relationships and providing solutions (e.g., "Elevated ABC Deliver").

• Process-Oriented: Adherence to Standard Operating Procedures (SOPs) for consistency, safety, and compliance.

• Teamwork: Collaborative efforts required for stocking, merchandising, and maintaining store standards.

• Efficiency: Focus on timely order completion and efficient store operations.

Company Website: https://www.michaels.com/

📝 Enhancement Note: Michaels cultivates a culture focused on creativity, customer engagement, and operational excellence within a large retail framework. The "Framer" role is integrated into this broader culture, requiring both specialized skills in framing and a commitment to general retail best practices. The company's size and history suggest opportunities for learning and development within a stable organization.

📈 Career & Growth Analysis

Operations Career Level: Entry-Level Retail Associate / Specialist. This role is foundational within the retail operations of a Michaels store, providing direct customer interaction and specialized service delivery.

Reporting Structure: The Framer reports to store management, likely a department manager or store leadership. This provides direct guidance and oversight, crucial for skill development in a hands-on role.

Operations Impact: The Framer directly impacts customer satisfaction and revenue through sales of custom framing services and by contributing to a positive in-store experience that encourages repeat business and impulse purchases. High-quality framing and excellent customer service can lead to positive reviews and word-of-mouth referrals.

Growth Opportunities:

• Skill Specialization: Develop expertise in custom framing techniques, materials, and design consultation, becoming a subject matter expert within the department.

• Retail Advancement: Potential to move into roles such as Lead Framer, Assistant Department Manager, or Store Manager by demonstrating leadership, sales performance, and operational proficiency.

• Cross-Training: Opportunities to gain experience in other store departments (e.g., cashier, merchandising, customer service desk) to broaden retail skill sets.

• Company-Wide Opportunities: With experience and demonstrated performance, opportunities may arise in corporate roles related to merchandising, training, or operations, depending on individual career aspirations and company needs.

📝 Enhancement Note: While this is an entry-level position, Michaels offers clear paths for growth within its retail operations. The role provides a solid foundation in customer service, sales, and specialized craft skills, which are transferable and valuable for advancement. The emphasis on "0-2 years" experience suggests that this role is also designed as a stepping stone for individuals new to the workforce or looking to gain experience in a craft-focused retail environment.

🌐 Work Environment

Office Type: Public retail store setting. This means the environment is customer-facing, dynamic, and can be busy, especially during peak seasons or weekends.

Office Location(s): Upland, California (specifically 357 S Mountain Ave). This is a physical retail location, not a corporate office.

Workspace Context:

• Customer Interaction Zone: The primary workspace involves direct interaction with customers in the sales floor and framing consultation area.

• Production Area: The frame shop is a dedicated workspace equipped with framing equipment, tools, and materials, including a glass cutter and heat press, requiring a focus on safety and precision.

• Store Operations: Involvement in various areas of the store, including stocking, merchandising, and potentially the cash wrap.

• Climate Control: While public areas are climate-controlled, some stock rooms may not be. Outdoor work may be assigned for specific tasks like retrieving shopping carts or unloading trucks.

Work Schedule: The role involves nights, weekends, and early mornings. As a part-time position, hours may vary, but flexibility is key to accommodate customer traffic and business needs.

📝 Enhancement Note: The work environment is typical of a retail store, demanding adaptability and customer focus. The frame shop itself is a specialized workspace where safety and attention to detail are paramount. The varied work hours are standard for retail and require individuals to manage their schedules effectively.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely a brief phone or online application review to assess basic qualifications and interest.

• In-Store Interview: Expect an in-person interview at the Upland store. This will likely involve:

  • Behavioral Questions: Assessing customer service skills, problem-solving abilities, and teamwork (e.g., "Tell me about a time you handled a difficult customer.").
  • Situational Questions: Gauging how you would respond to specific scenarios related to framing, sales, or store operations (e.g., "How would you approach a customer looking for framing advice?").
  • Skills Assessment: Discussion of your basic computer, measuring, and any framing equipment experience.
  • Company Fit: Evaluating your alignment with Michaels' values (creativity, customer focus, teamwork).

• Practical Demonstration (Potentially): You might be asked to demonstrate basic measuring skills or discuss how you would operate a piece of equipment (if applicable and safe).

• Offer: If successful, an offer will be extended, contingent on background checks and verification.

Portfolio Review Tips:

• Resume Focus: Ensure your resume highlights customer service achievements, any sales experience, attention to detail, and any experience with tools or crafts. Quantify achievements where possible (e.g., "Increased customer satisfaction scores by X%" or "Assisted Y customers per shift").

• Storytelling: Be prepared to verbally "walk through" examples of your past experiences that demonstrate the required skills. For instance, describe a time you provided exceptional customer service or successfully sold a product by understanding a customer's needs.

• Framing Interest: Express genuine interest in the craft of framing and creativity, as this is a core aspect of the role and company.

Challenge Preparation:

• Customer Scenarios: Practice responding to common customer service challenges, such as handling complaints, assisting indecisive shoppers, or upselling a product.

• Operational Understanding: Be ready to discuss your understanding of retail operations, such as maintaining a clean workspace, following procedures, and contributing to inventory tasks.

• Problem-Solving: Think about how you approach problems, break them down, and find solutions, especially in a fast-paced retail setting.

📝 Enhancement Note: The interview process for this role will likely be hands-on and focused on practical skills and customer interaction. Candidates should prepare to showcase their interpersonal abilities and their capacity to learn the specialized framing aspects of the job. A formal portfolio is not expected, but the ability to articulate relevant experiences effectively is critical.

🛠 Tools & Technology Stack

Primary Tools:

• POS System: Proficiency with cash registers and point-of-sale (POS) systems for transactions, cash handling, and potentially customer order entry.

• Basic Computer Skills: Familiarity with computers for operational tasks, potentially including internal systems for inventory or order management.

• Framing Equipment: Ability to learn and safely operate specialized framing tools, including a glass cutter and potentially other machinery like mat cutters or mounting equipment.

• Measuring Tools: Use of tape measures, rulers, and other precision instruments for accurate order specifications.

Analytics & Reporting:

• While this role is not directly involved in complex analytics, understanding basic sales metrics (e.g., sales per hour, units per transaction) might be beneficial for performance discussions. CRM & Automation:

• Customer Relationship Management (CRM): The "Elevated ABC Deliver" methodology suggests a form of customer relationship building, which may be supported by internal CRM-like functionalities within the POS or store management systems to track customer preferences or past orders.

📝 Enhancement Note: The technology stack for this role is primarily focused on point-of-sale systems and specialized framing equipment. While advanced technical skills are not required, a willingness to learn and operate these tools efficiently and safely is essential for success in the role. The mention of "Elevated ABC Deliver" points towards a system or methodology for managing customer interactions and building loyalty.

👥 Team Culture & Values

Operations Values:

• Creativity & Joy: Michaels fosters an environment that celebrates creativity and aims to bring joy to customers through crafting and celebrations. Operations professionals are expected to embody this spirit in their customer interactions and work.

• Customer Focus: A strong emphasis on building relationships, providing solutions, and ensuring customer satisfaction is paramount. Every interaction should aim to enhance the customer's experience.

• Teamwork & Respect: Collaboration and mutual respect are key. Team members are expected to support each other, maintain a positive attitude, and work together to achieve store goals.

• Integrity & Accountability: Adhering to SOPs, safety standards, and company policies is crucial. Team members are accountable for their actions and contributions to the team and store performance.

• Efficiency & Quality: Balancing speed with precision is important, especially in custom framing production, ensuring both timely delivery and high-quality results.

Collaboration Style:

• Cross-Functional Support: Team members are expected to assist in various store functions as needed, demonstrating flexibility and a willingness to support colleagues across different departments.

• Open Communication: Encouraging open communication for problem-solving, feedback, and sharing best practices within the store team.

• Shared Goals: Working collaboratively towards common objectives, such as sales targets, store presentation standards, and customer satisfaction metrics.

📝 Enhancement Note: The culture at Michaels is deeply rooted in its core values, emphasizing creativity, customer-centricity, and teamwork. For a Framer, this translates to engaging customers with enthusiasm, collaborating effectively with store colleagues, and taking pride in producing high-quality custom framing work.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Production and Sales: Effectively managing time to complete custom framing orders accurately and on schedule while also engaging with customers on the sales floor and driving new sales.

• Customer Expectations: Meeting diverse customer needs and expectations for custom framing, which can range from simple to highly complex artistic visions.

• Pace of Retail: Adapting to the dynamic and often fast-paced nature of a retail environment, including handling busy periods, stocking, and customer traffic.

• Learning Curve: Acquiring proficiency with framing equipment, materials, and design principles, especially for individuals new to the craft.

Learning & Development Opportunities:

• Framing Craft Mastery: Deepening expertise in various framing techniques, mat cutting, glass types, and design principles through on-the-job training and potentially company-provided resources.

• Sales & Customer Service Skills: Enhancing consultative selling techniques, customer relationship management, and problem-solving skills through practical experience and feedback.

• Retail Operations Knowledge: Gaining a broader understanding of retail management, inventory control, merchandising, and omni-channel processes within a large retail organization.

• Career Progression: Opportunities to advance to roles with greater responsibility within the store or potentially explore other areas within The Michaels Companies.

📝 Enhancement Note: This role presents opportunities for individuals to develop specialized craft skills in custom framing while also honing essential retail competencies. The challenges are typical of a hands-on retail position, and the growth opportunities are geared towards developing expertise within Michaels' framework.

💡 Interview Preparation

Strategy Questions:

• Customer Service Scenarios: "Describe a time you went above and beyond to help a customer. How did you handle a situation where a customer was unhappy with a product or service?"

• Sales Approach: "How would you approach a customer who seems unsure about their framing choices? What steps would you take to help them find the perfect solution?"

• Problem-Solving: "Imagine a custom framing order was made incorrectly. How would you address this issue with the customer and internally?"

• Teamwork: "Tell me about a time you had to work closely with a team to achieve a common goal. How do you contribute to a positive team environment?"

Company & Culture Questions:

• Interest in Michaels: "Why are you interested in working for Michaels, and specifically in a framing role?"

• Understanding of Role: "What do you understand the responsibilities of a Framer to be?"

• Values Alignment: "How do you embody creativity or customer focus in your daily life or previous work experiences?"

Portfolio Presentation Strategy:

• Resume Walkthrough: Be ready to elaborate on any experiences listed on your resume that demonstrate customer service, sales, attention to detail, or any craft/technical skills.

• Behavioral Examples: Prepare 2-3 concise stories using the STAR method (Situation, Task, Action, Result) to illustrate your skills in customer service, problem-solving, and teamwork.

• Demonstrate Interest: Express enthusiasm for the creative aspect of the role and the opportunity to help customers bring their artistic visions to life through custom framing.

📝 Enhancement Note: Interview preparation should focus on showcasing strong interpersonal skills, a willingness to learn, and an understanding of customer-centric retail operations. Candidates should be ready to provide concrete examples from their past experiences to support their claims.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided link on the Michaels Careers portal.

• Resume Optimization: Tailor your resume to highlight relevant customer service, sales, and any hands-on experience. Quantify achievements where possible (e.g., "Assisted an average of 50 customers per shift," "Completed 95% of custom framing orders on time").

• Interview Preparation: Practice answering common retail interview questions, focusing on behavioral and situational examples. Prepare specific anecdotes about your customer service, sales, and problem-solving skills.

• Company Research: Familiarize yourself with Michaels' mission, values, and product offerings, particularly their custom framing services, to demonstrate genuine interest and cultural fit.

• Portfolio Readiness: While no formal portfolio is required, be prepared to verbally discuss your relevant experiences and skills, using the STAR method for behavioral questions.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.