Framer

📍 Job Overview

Job Title: Framer

Company: Michaels Stores

Location: Sunrise, Florida, United States

Job Type: Part time

Category: Retail Operations / GTM Support

Date Posted: August 07, 2026

Experience Level: 0-2 Years

Remote Status: On-site

🚀 Role Summary

• This role is focused on delivering exceptional customer experiences within a retail environment, specifically within the custom framing department.

• It involves direct customer interaction, sales, and the creation of custom framing solutions, directly impacting customer satisfaction and store revenue.

• Responsibilities include maintaining store standards, managing inventory for specific departments, and supporting overall store operations and sales targets.

• The position requires a blend of customer service, sales acumen, basic technical skills for framing, and operational execution.

📝 Enhancement Note: This role, while titled "Framer," has significant GTM (Go-To-Market) and Sales Operations components within a retail context. The focus on customer relationships, sales, and creating "memorable framing solutions" positions it as a customer-facing sales and operations role. The emphasis on "Elevated ABC Deliver" and "build relationships with all customers" indicates a structured sales process that operations professionals would typically support and optimize.

📈 Primary Responsibilities

• Build and nurture customer relationships by providing personalized custom framing consultations and solutions, aiming to exceed sales and production targets.

• Execute the "Elevated ABC Deliver" methodology to engage customers, understand their needs, and effectively present framing options.

• Complete custom framing orders with a high standard of quality and within established timelines, ensuring customer satisfaction.

• Maintain the visual merchandising and stock levels of the ready-made frame department, as well as other assigned areas, including SISO (Single Item, Single Order) and Directed Replenishment processes.

• Deliver friendly and efficient customer service, assisting shoppers in locating products, providing solutions, and ensuring a well-merchandised and stocked store environment.

• Adhere strictly to Standard Operating Procedures (SOPs) and company programs to ensure compliance, safety, and operational efficiency.

• Actively participate in the truck un-load and stocking processes, ensuring adherence to truck standards and efficient inventory management.

• Operate the cash register and execute cash handling procedures with accuracy and integrity, adhering to all standards.

• Assist with and execute Omni-channel processes, ensuring a seamless customer experience across all touchpoints.

• Support and participate in shrink and safety programs to maintain a secure and safe working environment for team members and customers.

📝 Enhancement Note: The responsibilities highlight a blend of direct sales, operational execution, and customer service. "Elevated ABC Deliver" is likely a proprietary sales and customer engagement framework that requires operational support for training, tracking, and performance analysis. The mention of SISO and Directed Replenishment points to inventory management processes that are critical for retail operations.

🎓 Skills & Qualifications

Education:

• While no specific degree is listed, a high school diploma or equivalent is generally expected for retail positions of this nature. Experience:

• 0-2 years of experience in a customer-facing role, preferably within a retail environment.

• Experience in sales, product consultation, or service delivery is highly valued. Required Skills:

• Basic computer skills for operating point-of-sale systems and potentially internal software.

• Basic measuring skills essential for custom framing projects.

• Ability to safely and effectively operate framing equipment and a glass cutter.

• Strong customer service and interpersonal skills to build rapport and address customer needs.

• Ability to understand and execute Standard Operating Procedures (SOPs).

• Basic math skills for cash handling and order calculations. Preferred Skills:

• Previous retail sales experience, particularly in consultative selling.

• Experience in art, design, or custom framing is a significant advantage.

• Familiarity with visual merchandising principles.

• Experience with inventory management or stocking processes.

📝 Enhancement Note: The "0-2 years" experience level suggests this is an entry-level to junior position. The required skills are foundational for a retail associate, with specific technical skills for the framing aspect. The preferred skills indicate areas where candidates can differentiate themselves, especially those with direct sales or creative industry backgrounds.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio may not be strictly required for this entry-level role, candidates are encouraged to prepare examples of how they have:

  • Successfully resolved customer issues or exceeded service expectations.

  • Contributed to sales targets or improved sales processes in previous roles.

  • Managed inventory or merchandising tasks effectively.

  • Demonstrated proficiency with tools or equipment relevant to the role (e.g., framing equipment, POS systems). Process Documentation:

• While this role is not primarily focused on process documentation, an understanding of and adherence to existing Standard Operating Procedures (SOPs) is critical.

• Candidates should be prepared to discuss their ability to learn and follow established workflows for sales, production, inventory, and customer service.

📝 Enhancement Note: For an entry-level "Framer" role, a traditional operations portfolio might not be expected. However, framing the discussion around past achievements in customer service, sales, and operational tasks as "case studies" can demonstrate relevant skills. This is a key differentiator for operations candidates.

💵 Compensation & Benefits

Salary Range:

• Based on industry benchmarks for part-time retail sales associates with framing responsibilities in the Sunrise, Florida area, the estimated hourly wage would likely range from $12.00 to $16.00 per hour. This range accounts for entry-level to slightly experienced candidates and the cost of living in Broward County. Benefits:

• For eligible part-time team members:

  • 401(k) with employer match: A valuable retirement savings plan with company contributions.
  • Employee Assistance Program (EAP): Confidential support for personal and work-related challenges.
  • Medical, Dental, and Vision coverage: Comprehensive health insurance options.
  • Telemedicine services: Convenient access to healthcare professionals remotely.
  • Flexible spending accounts (FSAs): Pre-tax savings for healthcare or dependent care expenses.
  • Commuter benefits: Assistance with transportation costs.
  • Tuition assistance: Support for continuing education and skill development.
  • Adoption assistance: Financial support for employees building their families.
  • Various voluntary insurance options: Supplemental coverage for specific needs.

• All team members enjoy:

  • Employee discounts: Significant savings on Michaels products.

  • Access to partner discount programs: Additional savings through affiliated companies. Working Hours:

• This is a part-time position. Specific hours will vary based on store needs, including evenings, weekends, and potentially early mornings. The role may require flexibility to cover different shifts.

📝 Enhancement Note: The salary estimate is based on typical retail part-time wages in a major metropolitan area like South Florida, considering the specific duties of a framer which may command a slight premium over general retail associates. The provided benefits list is extensive for a part-time role, indicating Michaels' commitment to team member well-being.

🎯 Team & Company Context

🏢 Company Culture

Industry: Retail (Arts, Crafts, and Custom Framing)

• Michaels operates within the arts, crafts, and home décor retail sector, a market that thrives on creativity, DIY culture, and personalized products. The custom framing segment adds a specialized service component.

Company Size: Large (Over 1,300 stores in North America)

• As a large retail organization, Michaels offers structured processes, potential for advancement, and a broad customer base. This size implies established operational frameworks and a significant volume of transactions and inventory.

Founded: 1973, headquartered in Irving, Texas.

• With a long history, Michaels has a well-established brand identity and operational expertise in the retail and crafting industry. Team Structure:

• Operations Team Aspect 1: The role is part of the in-store retail team, working closely with other sales associates, department specialists (like framing), and store leadership (Store Manager, Assistant Store Manager, Key Holders).

• Operations Team Aspect 2: Reporting structure is typically hierarchical within the store, with the Framer reporting to a department lead or store management.

• Operations Team Aspect 3: Cross-functional collaboration is key, involving coordination with other departments for inventory, customer service escalations, and store-wide initiatives. Collaboration with the online/e-commerce team for Omni-channel fulfillment is also crucial.

Methodology:

• Operations Process 1: Data analysis is primarily focused on sales performance, inventory turnover, and customer feedback, often driven by POS system reports and store management dashboards.

• Operations Process 2: Workflow planning involves daily task management, sales floor coverage, and production scheduling for custom orders to ensure efficiency and customer satisfaction.

• Operations Process 3: Automation is likely limited at the associate level, focusing on efficient use of POS systems and inventory management tools. Emphasis is on process adherence and human-centric customer engagement.

Company Website: https://www.michaels.com/

📝 Enhancement Note: Understanding Michaels' position as a large, established retailer is crucial. The "Framer" role is deeply embedded in the day-to-day operational flow of a physical store, requiring adherence to company-wide standards while delivering a specialized service.

📈 Career & Growth Analysis

Operations Career Level: Entry-Level Retail Associate / Junior Specialist

• This role serves as a foundational position within the retail operations of Michaels. It's an excellent starting point for individuals interested in retail, customer service, sales, and operational execution in a hands-on environment. Reporting Structure:

• Typically reports to a Department Manager or Store Manager. This provides direct mentorship and oversight from experienced retail leaders. Operations Impact:

• The Framer's impact is directly tied to customer satisfaction, sales conversion within the framing department, and the overall store's operational efficiency and appearance. High-quality framing and excellent customer service contribute to repeat business and positive brand perception, indirectly impacting revenue and market share. Growth Opportunities:

• Operations Skill Advancement: Potential to become a Senior Framer, Department Specialist, or cross-train in other store departments.

• Learning Focus: Develop advanced sales techniques, deepen knowledge of framing materials and techniques, and gain experience in visual merchandising and inventory management.

• Leadership Potential: Progress into roles like Key Holder, Assistant Store Manager, or Store Manager, requiring broader operational and people management skills.

📝 Enhancement Note: This role offers a clear path for growth within Michaels' retail operations. Highlighting the potential to develop skills in sales, operations, and management provides a compelling narrative for ambitious candidates.

🌐 Work Environment

Office Type: Retail Store Environment

• The primary workspace is the retail floor and the dedicated framing area within a Michaels store. This includes customer interaction zones, display areas, and a production workspace for framing.

Office Location(s): Sunrise, Florida (Specific store address: 12640 W Sunrise Blvd)

• The location is a public retail store, accessible to customers. Workspace Context:

• Collaborative Environment: Works closely with fellow team members, sharing responsibilities for customer service, store upkeep, and operational tasks. Requires teamwork and effective communication.

• Operations Tools & Technology: Access to point-of-sale (POS) systems, framing equipment (e.g., mat cutters, assemblers, heat presses), glass cutters, and potentially inventory management tools or handheld devices.

• Team Interaction: Frequent interaction with customers and colleagues. Opportunities to learn from experienced team members and management.

Work Schedule:

• Part-time, requiring flexibility to work various shifts, including evenings, weekends, and potentially early mornings. The schedule will be determined by store needs and management.

📝 Enhancement Note: The work environment is hands-on and customer-centric. It's important for candidates to understand the dynamic nature of a retail store and the collaborative, fast-paced atmosphere.

📄 Application & Portfolio Review Process

Interview Process:

• Process Step 1 (Application Review): Initial screening based on resume and application details, focusing on customer service, retail, and any framing-related experience. Preparation: Tailor resume to highlight relevant skills.

• Process Step 2 (Initial Interview): Typically a behavioral interview with a hiring manager (e.g., Store Manager) to assess customer service aptitude, problem-solving skills, and cultural fit. Preparation: Prepare examples using the STAR method for common behavioral questions.

• Process Step 3 (Skills Assessment/Practical): May involve a brief assessment of basic math, measuring skills, or a demonstration of comfort with equipment. For framing roles, a hands-on component or discussion about framing processes might occur. Preparation: Review basic math and measuring principles; be ready to discuss any framing experience or enthusiasm for learning it.

• Process Step 4 (Final Interview): May involve a discussion with a higher-level manager or a panel, focusing on alignment with company values and long-term potential. Preparation: Research Michaels' values and mission; articulate how your goals align with the company.

Portfolio Review Tips:

• Portfolio Curation: For this role, a "portfolio" might be best presented as a collection of achievements and experiences during the interview. Prepare 2-3 concise stories showcasing:

  • A time you provided exceptional customer service that led to a positive outcome (e.g., sale, repeat business).
  • A situation where you solved a problem effectively, perhaps related to inventory, customer requests, or operational efficiency.
  • An example of your ability to learn and master new skills or equipment.

• Process Improvement Case Study: If you have prior experience in process improvement, frame it as: "In my previous role, I noticed [issue]. I implemented [solution] which resulted in [quantifiable benefit]." For a Framer role, this could be about improving workflow efficiency in a task or enhancing customer engagement.

• Metrics Presentation: Be ready to discuss any metrics you've influenced, such as sales targets met/exceeded, customer satisfaction scores, or efficiency improvements.

• Company-Specific Considerations: Show you understand Michaels' focus on creativity, community, and customer experience. Relate your skills to how you can contribute to that environment.

Challenge Preparation:

• Typical Operations Exercise: Be prepared for scenarios testing your customer service approach, problem-solving skills under pressure, and ability to follow instructions. For example: "A customer is unhappy with their framing. What do you do?" or "How would you prioritize tasks when multiple customers need assistance simultaneously?"

• Time Management & Presentation: For any practical demonstrations or scenario-based questions, focus on clear communication, logical steps, and demonstrating a customer-first approach.

• Stakeholder Communication: Practice articulating your thoughts clearly and concisely, as if explaining a process or solution to a customer or manager.

📝 Enhancement Note: Emphasize that for this role, the "portfolio" is more about demonstrating past achievements and potential through storytelling and clear communication during the interview process, rather than a formal document.

🛠 Tools & Technology Stack

Primary Tools:

• Point of Sale (POS) Systems: For processing transactions, managing customer accounts, and potentially order entry. Proficiency with modern retail POS systems is expected.

• Framing Equipment:

  • Mat Cutters (e.g., Logan, Fletcher)
  • Assemblers (e.g., V-nailers, staple guns)
  • Heat Presses (for specific mounting or finishing techniques)
  • Glass Cutters

• Basic Measuring Tools: Tape measures, rulers, calipers for precise measurements.

Analytics & Reporting:

• While direct use of advanced analytics tools might be limited for this role, understanding basic reporting from POS systems (e.g., daily sales, transaction counts) is beneficial.

• Awareness of how individual performance contributes to store-level metrics. CRM & Automation:

• Customer Relationship Management (CRM): Likely through the POS system to track customer purchases, preferences, and loyalty program information.

• Automation: Primarily through the POS system for transaction processing and potentially inventory management software for stock updates. The role focuses on efficient execution of automated processes.

📝 Enhancement Note: Highlighting familiarity with retail POS systems and specific framing equipment demonstrates practical readiness. Even if candidates haven't used these exact tools, transferable skills from similar equipment or systems are valuable.

👥 Team Culture & Values

Operations Values:

• Creativity & Celebration: Michaels champions the joy of creating and celebrating. Operations professionals should embody this by facilitating seamless customer experiences and supporting creative endeavors.

• Customer Focus: A strong emphasis on providing exceptional customer service, building relationships, and ensuring customer satisfaction through quality products and helpful interactions.

• Teamwork & Respect: Collaboration, mutual respect, and a positive attitude are vital for maintaining a productive and enjoyable work environment.

• Efficiency & Quality: Striving for operational excellence, timely production, and high-quality craftsmanship in all framing services.

• Integrity: Upholding company policies, ethical standards, and accurate cash handling.

Collaboration Style:

• Cross-functional Integration: Working seamlessly with all store team members to ensure smooth operations, from customer assistance to inventory management and Omni-channel fulfillment.

• Process Review: Openness to feedback and continuous improvement of workflows, especially within the framing department, to enhance efficiency and quality.

• Knowledge Sharing: Willingness to share best practices with colleagues, particularly regarding customer service, sales techniques, and framing expertise.

📝 Enhancement Note: Aligning with Michaels' stated values is crucial. Candidates should be able to articulate how their work style and approach to operations support these core principles.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Sales and Production: Effectively managing customer interactions and sales goals while also meeting production demands for custom framing orders.

• Customer Expectations Management: Handling diverse customer needs and expectations for custom framing, which can range from simple to complex requests, sometimes under tight deadlines.

• Maintaining Quality Standards: Consistently delivering high-quality framing work that meets customer satisfaction and adheres to Michaels' standards, despite varying workloads.

• Adapting to Retail Pace: Thriving in a dynamic retail environment that requires multitasking, quick problem-solving, and adaptability to changing customer traffic and store needs.

Learning & Development Opportunities:

• Operations Skill Advancement: Deepen expertise in custom framing techniques, materials, and design principles. Develop advanced sales and customer relationship management skills.

• Industry Conferences/Certifications: While less common for this specific role, opportunities may arise for specialized framing or retail sales training through company programs or external workshops.

• Mentorship & Leadership: Opportunities to learn from experienced store managers and potentially mentor newer team members, developing leadership qualities.

📝 Enhancement Note: Acknowledging potential challenges demonstrates self-awareness. Framing these challenges as opportunities for growth and skill development is key for ambitious candidates.

💡 Interview Preparation

Strategy Questions:

• Operations Strategy: "How would you approach a customer who is unsure about their framing needs?" or "Describe your process for ensuring a custom framing order is accurately measured and completed on time." (Preparation: Focus on consultative selling, structured problem-solving, and quality control steps.)

• Collaboration & Stakeholder Management: "How would you handle a situation where a customer is unhappy with the final framing product?" or "Describe a time you had to work with a team member to resolve a customer issue." (Preparation: Emphasize empathy, active listening, problem-solving, and collaborative resolution.)

• Problem-Solving: "Imagine you have multiple customers waiting for assistance, and a framing order needs immediate attention. How would you prioritize?" (Preparation: Demonstrate ability to assess urgency, communicate effectively with customers, and manage multiple tasks efficiently.)

Company & Culture Questions:

• "What do you know about Michaels and our commitment to creativity?" (Preparation: Research Michaels' mission, values, and recent initiatives; connect it to your own passion for creativity or customer service.)

• "How do you contribute to a positive team environment?" (Preparation: Provide examples of teamwork, support, and positive attitude in previous roles.)

• "How do you ensure customer satisfaction in a retail setting?" (Preparation: Discuss your approach to understanding customer needs, providing solutions, and going the extra mile.) Portfolio Presentation Strategy:

• Process Improvement Case Study: If asked about improving a process, use the STAR method (Situation, Task, Action, Result). Example: "In my previous retail job (Situation), I noticed our checkout process was slow during peak hours (Task). I suggested optimizing the bagging station and pre-scanning items, which reduced wait times by 15% (Action/Result)."

• Metrics Presentation: Be ready to discuss any sales targets you've met or exceeded, customer satisfaction scores you've contributed to, or efficiency gains you've helped achieve. Quantify your achievements whenever possible.

• Interactive Demonstration: If demonstrating skills, be clear, methodical, and explain your thought process. For framing, this might involve explaining how you'd measure a piece or select appropriate materials.

📝 Enhancement Note: Tailor preparation to the specific role. For a Framer, demonstrating both customer service finesse and a methodical approach to production is key.

📌 Application Steps

To apply for this operations position:

• Submit your application through the application link provided on the Michaels Careers portal.

• Resume Optimization: Tailor your resume to highlight customer service experience, sales achievements, any retail or hands-on technical skills (even if not framing-specific, e.g., working with tools, precise tasks), and your ability to follow procedures. Use keywords from the job description like "customer service," "sales," "merchandising," and "operational standards."

• Portfolio Preparation: Mentally prepare 2-3 specific examples of your accomplishments that demonstrate customer engagement, problem-solving, sales success, or efficient task completion. Practice articulating these using the STAR method.

• Interview Practice: Conduct mock interviews focusing on behavioral questions and scenario-based questions relevant to retail and customer service. Be ready to discuss your understanding of Michaels' brand and values.

• Company Research: Visit the Michaels website, explore their "About Us" section, and understand their mission. Familiarize yourself with their product offerings, especially custom framing, to show genuine interest.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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