Framer

📍 Job Overview

Job Title: Framer

Company: Michaels Stores

Location: Denton, Texas, United States

Job Type: Part time

Category: Retail Operations / Visual Merchandising

Date Posted: August 19, 2026

Experience Level: 0-2 Years

Remote Status: On-site

🚀 Role Summary

• Focus on driving sales and production results within the custom framing department by leveraging a consultative sales approach.

• Responsible for enhancing the customer experience through personalized design consultations and building strong customer relationships.

• Ensures operational efficiency by adhering to Standard Operating Procedures (SOPs), managing inventory, and contributing to stocking processes.

• Maintains visual merchandising standards for the ready-made frame department and other assigned store areas to optimize the shopping environment.

📝 Enhancement Note: The role of "Framer" at Michaels Stores, while seemingly focused on a specific craft, integrates core elements of retail operations, sales, and customer relationship management. This enhancement positions the role within a broader operational context, highlighting the sales and service aspects crucial for success in a retail environment.

📈 Primary Responsibilities

• Execute personalized design consultations using the "Elevated ABC Deliver" methodology to build customer relationships and create custom framing solutions.

• Achieve and exceed sales and production targets for the custom framing department.

• Complete custom framing orders with a high degree of quality and within established timelines.

• Maintain the visual presentation and stock levels of the ready-made frame department, including SISO (Slightly In Stock Only) and Directed Replenishment programs.

• Provide exceptional customer service by acknowledging customers, assisting with product location, offering solutions, and ensuring a well-merchandised and in-stock store.

• Adhere strictly to Standard Operating Procedures (SOPs) and company programs to ensure compliance and operational consistency.

• Actively participate in shrink and safety programs to maintain a secure and hazard-free work environment.

• Engage with colleagues and customers in an accepting, respectful, and positive manner, serving as a role model and promoting organizational values.

• Assist in truck unloading and stocking processes, ensuring adherence to truck standards and budget constraints.

• Operate the cash register, execute cash handling procedures, and process transactions according to company standards.

• Support and execute Omni-channel processes, such as buy online, pick up in-store (BOPIS) or ship from store, as required.

📝 Enhancement Note: The responsibilities listed are directly translated from the provided description but are categorized and framed to emphasize operational execution, sales performance, and customer engagement, which are key metrics in retail operations.

🎓 Skills & Qualifications

Education: While no specific degree is mandated, a strong understanding of basic mathematical concepts for measurements and calculations is essential.

Experience: 0-2 years of experience in a customer-facing role, with a preference for retail environments.

Required Skills:

• Basic computer proficiency for point-of-sale (POS) systems and potential inventory management software.

• Accurate basic measuring skills for custom framing projects.

• Ability to safely and effectively operate framing equipment.

• Proficiency with a glass cutter.

• Strong interpersonal and communication skills for customer interaction and relationship building.

• Ability to follow detailed instructions and Standard Operating Procedures (SOPs). Preferred Skills:

• Previous retail experience, particularly in a sales or customer service capacity.

• Proven experience in selling products and/or services, with a consultative approach.

• Familiarity with visual merchandising principles.

• Experience with cash handling and POS systems.

📝 Enhancement Note: The "Minimum Type of experience" and "Preferred Type of experience" have been expanded into distinct "Required Skills" and "Preferred Skills" sections. "Basic computer skills" and "basic measuring skills" are explicitly listed as required, while retail experience and sales experience are highlighted as preferred, aligning with typical retail operations roles.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Demonstrate examples of customer engagement and relationship-building strategies in previous roles.

• Showcase instances where you successfully met or exceeded sales targets, particularly in a product-based environment.

• Highlight any experience with visual merchandising or maintaining store presentation standards.

• Provide examples of successful execution of operational tasks, such as inventory management or process adherence. Process Documentation:

• Candidates are expected to understand and follow established Standard Operating Procedures (SOPs) for framing, sales, and store operations.

• Familiarity with or ability to quickly learn processes for order taking, production, and customer service in a custom framing context.

• Understanding of how to contribute to efficient store operations, including stocking, merchandising, and point-of-sale transactions.

📝 Enhancement Note: As this is a retail-focused role rather than a traditional Revenue Operations or Sales Operations role, the "Process & Systems Portfolio Requirements" are adapted to reflect the practical, on-the-ground operational and customer-facing aspects expected. The emphasis is on demonstrated ability to follow processes and engage customers effectively, rather than complex system implementation portfolios.

💵 Compensation & Benefits

Salary Range: Based on industry standards for part-time retail associates with framing responsibilities in Denton, Texas, and considering the 0-2 years of experience level, the estimated hourly wage would likely range from $12.00 to $15.00 per hour. This estimate is derived from general retail compensation benchmarks for roles involving specialized skills like custom framing and customer sales.

Benefits:

• 401(k) with employer match: Provides a retirement savings plan with company contributions.

• Employee Assistance Program (EAP): Offers confidential support for personal and work-related challenges.

• Medical, Dental, and Vision Coverage: Comprehensive health insurance options.

• Telemedicine Services: Convenient access to remote medical consultations.

• Flexible Spending Accounts (FSAs): Pre-tax accounts for healthcare or dependent care expenses.

• Commuter Benefits: Support for transportation costs to and from work.

• Tuition Assistance: Financial aid for educational pursuits, promoting professional development.

• Adoption Assistance: Support for team members growing their families through adoption.

• Voluntary Insurance Options: Additional insurance coverages for specific needs.

• Employee Discounts: Significant discounts on Michaels products and services.

• Partner Discount Programs: Access to discounts with affiliated companies.

Working Hours: This is a part-time position. Actual hours will vary based on business needs, and may include nights, weekends, and early mornings. The role may require flexibility to cover various shifts.

📝 Enhancement Note: A salary range has been estimated based on general retail compensation data for the specified location and experience level. The benefits listed are directly from the provided text and are presented with brief explanations to highlight their value to potential employees.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts and Crafts Retail. Michaels is the leading destination for creating and celebrating in North America, operating over 1,300 stores across the US and Canada.

Company Size: Large (over 10,000 employees globally). This indicates a structured corporate environment with established processes and a significant retail footprint.

Founded: 1973. With a long history, Michaels has a well-established brand presence and operational expertise in the arts and crafts sector.

Team Structure:

• The Framer will be part of the in-store retail team, likely reporting to a Store Manager or Assistant Store Manager.

• Direct collaboration will occur with fellow sales associates, cashiers, and potentially a dedicated framing manager or lead.

• Cross-functional collaboration typically involves supporting other departments within the store and interacting with customers from various demographic segments. Methodology:

• Emphasis on data-driven decision-making in terms of sales performance tracking, inventory management, and customer service metrics.

• Workflow planning and optimization are critical for efficient store operations, including stocking, merchandising, and customer flow.

• Automation and efficiency practices are applied through POS systems, inventory management tools, and potentially scheduling software.

Company Website: https://www.michaels.com/

📝 Enhancement Note: The company information has been synthesized from the provided text to give context to the retail operations environment. The "Methodology" section infers how operations principles are applied in a retail setting, focusing on efficiency and data relevant to store performance.

📈 Career & Growth Analysis

Operations Career Level: This is an entry-level to early-career position within retail operations. It serves as a foundational role for individuals interested in customer service, sales, and visual merchandising within a large retail organization.

Reporting Structure: Typically reports to a Store Manager or Assistant Store Manager, with direct oversight from supervisors responsible for specific store departments.

Operations Impact: The Framer directly impacts store revenue through custom framing sales and overall customer satisfaction by maintaining store presentation and providing excellent service. Their work contributes to the store's operational efficiency and the company's brand image.

Growth Opportunities:

• Skill Specialization: Develop expertise in custom framing design, sales techniques, and potentially advanced framing techniques.

• Cross-Training: Gain experience in other store departments, such as visual merchandising, inventory management, or customer service leadership.

• Advancement: Potential to progress to roles like Lead Framer, Department Specialist, Assistant Store Manager, or Store Manager within the Michaels retail chain.

• Learning: Opportunities to learn about retail sales strategies, inventory control, visual display principles, and customer relationship management.

📝 Enhancement Note: This analysis frames the "Framer" role within a retail career path, highlighting potential growth and development opportunities relevant to operations and retail management. The emphasis is on skill acquisition and progression within the company structure.

🌐 Work Environment

Office Type: Public retail store setting. The work environment is customer-facing and dynamic, requiring constant interaction with shoppers.

Office Location(s): The specific store is located at 1800 S Loop 288 Ste 106, Denton, TX. This location is a customer-facing retail space.

Workspace Context:

• The environment is designed to be customer-centric, promoting a welcoming and engaging atmosphere.

• Operations tools and technology include point-of-sale (POS) systems, framing equipment, glass cutters, and potentially inventory management devices.

• Opportunities for team interaction include collaborating with colleagues on sales floor coverage, stocking, and customer assistance, as well as participating in team meetings and training sessions.

Work Schedule: Work hours include nights, weekends, and early mornings. Flexibility is expected to meet business needs and customer traffic patterns. The part-time nature means hours will vary but will encompass periods of peak retail activity.

📝 Enhancement Note: This section translates the "Work Environment" into a context relevant to operations professionals, focusing on the physical space, tools, and collaborative aspects of working within a retail store. The emphasis is on the operational demands of a public retail setting.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Application Review: Resumes and applications will be assessed for relevant retail and customer service experience, as well as any mention of framing or sales skills.

• Phone Screen/Initial Interview: A brief conversation to gauge basic qualifications, availability, and interest in the role. This may include questions about customer service philosophy and retail experience.

• In-Person Interview: A more in-depth interview, potentially at the store location, to assess communication skills, problem-solving abilities, and cultural fit. This may involve behavioral questions about past experiences.

• Skills Assessment (Potential): Depending on the store's process, there might be a practical demonstration of measuring skills, basic computer proficiency, or a role-playing scenario focused on customer interaction and sales.

• Final Offer: Based on the overall assessment of the candidate's suitability for the role and the company.

Portfolio Review Tips:

• While a formal "portfolio" in the traditional sense isn't expected, candidates should be prepared to discuss specific examples from past roles that demonstrate:

  • Customer service successes and how they built rapport.
  • Sales achievements, including specific metrics or strategies used.
  • Experiences handling challenging customer situations and resolving them.
  • Any experience with visual displays, merchandising, or organizing products.
  • Proficiency with tools or equipment similar to framing machinery.

• Quantify achievements whenever possible (e.g., "increased sales in my department by X%," "received Y positive customer feedback mentions").

• Be ready to articulate your understanding of Michaels' brand and its commitment to creativity. Challenge Preparation:

• Be prepared for behavioral questions such as "Tell me about a time you dealt with a difficult customer," "How would you approach a customer who seems unsure about their framing choice?" or "Describe how you ensure accuracy in your work."

• Understand the importance of safety and adherence to procedures in a retail environment.

• Research Michaels' products, especially their framing services, to demonstrate genuine interest.

📝 Enhancement Note: The interview and portfolio section is adapted to the retail context. Instead of a formal portfolio, the focus is on preparing concrete examples of past experiences that showcase relevant skills and achievements, which is common for retail roles.

🛠 Tools & Technology Stack

Primary Tools:

• Point of Sale (POS) System: For processing transactions, managing customer accounts, and potentially tracking sales data. Proficiency with cash handling and card processing is key.

• Framing Equipment: Includes specialized machinery for cutting mats, assembling frames, and potentially heat presses for sealing or finishing. Safe and efficient operation is crucial.

• Glass Cutter: A precision tool requiring skill and accuracy for custom framing projects.

• Measuring Tools: Tape measures, rulers, and potentially digital measuring devices for accurate project specifications.

Analytics & Reporting:

• While not a primary data analyst role, understanding basic sales reports generated by the POS system can be beneficial.

• Ability to interpret performance metrics related to framing sales, customer satisfaction scores, and task completion rates. CRM & Automation:

• Customer Relationship Management (CRM): The POS system likely includes CRM functionalities to track customer purchases, preferences, and contact information for personalized service and marketing.

• Inventory Management Systems: May be used for tracking stock levels of frames, mats, and supplies, and for managing replenishment.

• Workforce Management Software: Potentially used for scheduling, time tracking, and communication within the store team.

📝 Enhancement Note: This section details the operational tools and technology specific to a retail framing role. The emphasis is on practical application in daily tasks, from customer transactions to the craft of framing.

👥 Team Culture & Values

Operations Values:

• Customer Focus: Prioritizing customer needs and ensuring a positive, creative experience. This translates to actively engaging with customers, offering solutions, and building loyalty.

• Creativity & Passion: Embracing and fostering a passion for arts, crafts, and creative expression. This is reflected in the approach to custom framing design and customer inspiration.

• Teamwork & Respect: Collaborating effectively with colleagues, supporting each other, and maintaining a positive and inclusive work environment.

• Efficiency & Quality: Striving for operational excellence by completing tasks accurately, on time, and to a high standard, especially in framing production.

• Accountability: Taking ownership of responsibilities, from sales targets to maintaining store standards and adhering to procedures.

Collaboration Style:

• Cross-functional Integration: Working seamlessly with other store team members to ensure smooth customer flow, efficient stocking, and comprehensive customer support.

• Process Review & Feedback: Openness to feedback on framing techniques, customer interactions, and operational processes to drive continuous improvement.

• Knowledge Sharing: Sharing best practices for customer engagement, sales techniques, and operational efficiency with team members.

📝 Enhancement Note: The company values are interpreted through the lens of retail operations and customer service, emphasizing the blend of creativity, customer engagement, and operational execution expected in this role.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Sales and Craftsmanship: Effectively managing customer consultations and sales targets while ensuring the meticulous quality of custom framing work.

• Customer Demands: Handling diverse customer needs, expectations, and budgets for framing projects, requiring creative problem-solving.

• Pace of Retail: Adapting to the fast-paced environment of a retail store, managing multiple tasks, and responding to customer needs promptly, especially during peak seasons.

• Operational Consistency: Adhering to strict SOPs and quality standards across all framing orders and store duties.

Learning & Development Opportunities:

• Framing Expertise: Developing advanced skills in custom framing design, materials selection, and production techniques.

• Sales Acumen: Enhancing consultative sales abilities, learning to effectively present solutions and close deals.

• Retail Operations: Gaining hands-on experience in visual merchandising, inventory management, and customer service leadership.

• Industry Knowledge: Deepening understanding of art, design, and framing trends.

📝 Enhancement Note: This section outlines potential challenges inherent in a retail framing role and connects them with specific learning and development pathways that align with operational growth.

💡 Interview Preparation

Strategy Questions:

• Operations & Strategy: "How would you ensure that custom framing orders are completed accurately and on time while also managing other store duties?" "Describe your approach to learning and adhering to company Standard Operating Procedures (SOPs) for framing and sales."

• Collaboration & Stakeholder Management: "How would you work with your store manager and colleagues to ensure a smooth customer experience, especially during busy periods?" "Tell me about a time you had to collaborate with a team member to achieve a common goal."

• Problem-Solving: "A customer is unhappy with the framing options presented; how would you handle this situation to find a satisfactory solution?" "Imagine you discover a discrepancy in inventory for a popular frame style; what steps would you take?"

Company & Culture Questions:

• "What interests you about Michaels and specifically the Framer role?" "How do you align with Michaels' mission to 'fuel the joy of creativity'?"

• "Describe your ideal work environment and how you contribute to a positive team dynamic."

• "How do you measure your own success in a customer-facing role?" Portfolio Presentation Strategy:

• Since a formal portfolio isn't typical, prepare to verbally present "mini case studies" of past experiences. For instance, describe a challenging customer interaction you resolved successfully, or a time you met or exceeded a sales goal.

• Be ready to discuss your understanding of the framing process and your comfort level with the required tools.

• Articulate how your skills in customer service, sales, and attention to detail would contribute to Michaels' operational success.

📝 Enhancement Note: Interview questions are tailored to assess operational execution, customer service skills, and cultural fit within a retail environment, preparing candidates for typical retail hiring processes.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided application link on the Michaels Careers portal.

• Resume Optimization: Tailor your resume to highlight customer service experience, any sales achievements, and any mention of technical skills (e.g., measuring, operating equipment, computer proficiency). Use keywords from the job description.

• Portfolio Preparation: While not a formal portfolio, prepare to discuss specific examples of your customer service, sales, and problem-solving skills. Think of "mini case studies" from previous roles.

• Company Research: Familiarize yourself with Michaels' brand, products (especially custom framing), and commitment to creativity. Understand their mission and values.

• Interview Practice: Practice answering behavioral interview questions related to customer interaction, teamwork, and operational tasks. Be ready to articulate why you are a good fit for the Framer role.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.