framer

📍 Job Overview

Job Title: Framer

Company: Michaels Stores

Location: Port Chester, NY, United States

Job Type: Part Time

Category: Retail Operations / Customer Service

Date Posted: 2026-08-15

Experience Level: Entry Level (0-2 years)

Remote Status: On-site

🚀 Role Summary

• Drive customer engagement by crafting memorable custom framing solutions and building strong client relationships.

• Enhance the in-store shopping experience by assisting customers in locating products and ensuring a well-merchandised, accessible environment.

• Uphold operational standards by adhering to Standard Operating Procedures (SOPs), safety protocols, and company programs.

• Execute sales and production targets through effective use of Elevated ABC Deliver methodology and quality framing order completion.

📝 Enhancement Note: This role is positioned as an entry-level position focused on direct customer interaction and specialized in-store services within a retail environment. The emphasis on "Elevated ABC Deliver" suggests a structured approach to customer engagement and sales, aiming to upsell custom framing solutions.

📈 Primary Responsibilities

• Build and maintain strong customer relationships through personalized design consultations and the creation of custom framing solutions.

• Achieve and exceed sales and production targets for the custom framing department.

• Ensure all framing orders are completed with a high degree of quality and delivered on time.

• Maintain the visual presentation and stock levels of the ready-made frame department, including SISO (Shop-In-Shop Out) and Directed Replenishment processes.

• Provide exceptional customer service, including acknowledging customers, assisting with product location, and offering solutions to meet their needs.

• Contribute to a positive and productive store environment by assisting with truck un-loads, stocking processes, and maintaining a safe, clean, and clutter-free store.

• Operate the cash register and execute cash handling procedures with accuracy and adherence to standards.

• Support company-wide shrink and safety programs through diligent adherence to policies and procedures.

• Collaborate effectively with team members, demonstrating respect, positivity, and commitment to organizational values.

• Assist with the execution of omni-channel processes to support customer convenience and broader company initiatives.

📝 Enhancement Note: The responsibilities highlight a blend of direct sales, skilled production, and general retail operations. The framing aspect requires specific technical skills, while customer interaction demands strong interpersonal and sales abilities. Adherence to SOPs and company programs is critical for operational consistency and compliance.

🎓 Skills & Qualifications

Education: While no specific degree is listed, a strong aptitude for learning and following instructions is implied.

Experience: 0-2 years of experience in a customer-facing role is ideal.

Required Skills:

• Basic computer skills for order entry and system navigation.

• Basic measuring skills essential for accurate framing.

• Ability to operate framing equipment safely and effectively.

• Proficiency in using a glass cutter.

• Demonstrated ability to adhere to Standard Operating Procedures (SOPs) and company programs.

• Strong customer service orientation with excellent interpersonal communication skills.

• Cash handling and register operation proficiency. Preferred Skills:

• Previous retail sales experience, particularly in a commission or goal-oriented environment.

• Experience in selling products and/or services directly to customers, with a consultative approach.

• Familiarity with custom framing processes or art presentation.

• Visual merchandising and inventory management experience.

📝 Enhancement Note: The "Minimum Type of experience" directly translates to the required skills, emphasizing foundational abilities. Preferred experience points towards candidates who can hit the ground running with sales and customer interaction, suggesting a focus on revenue generation within the framing department.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio is not explicitly requested, candidates are expected to demonstrate their ability to follow processes and deliver quality results, which can be showcased through examples during the interview.

• Evidence of attention to detail and precision in work, particularly related to measurements and finished product quality.

• Understanding of how to manage an order lifecycle from customer consultation to final product delivery.

• Ability to operate and maintain specialized equipment, demonstrating a grasp of process-specific technology. Process Documentation:

• Candidates should be prepared to discuss their understanding of following Standard Operating Procedures (SOPs) and company programs for consistent execution.

• Ability to articulate how they would ensure quality and timeliness in completing framing orders.

• Understanding of how to contribute to a clean, organized, and well-merchandised retail environment as part of daily processes.

📝 Enhancement Note: Given the entry-level nature and retail focus, a formal portfolio is less likely. Instead, the emphasis is on demonstrating an understanding of and adherence to established processes, quality control, and operational efficiency through interview discussion and previous work examples.

💵 Compensation & Benefits

Salary Range: $17.50 - $20.60 per hour. This range is competitive for entry-level retail positions with specialized responsibilities in the specified region.

Benefits:

• 401(k) with employer match: Provides long-term financial planning support.

• Employee Assistance Program (EAP): Offers confidential counseling and support services.

• Medical, Dental, and Vision coverage: Comprehensive health insurance options.

• Telemedicine services: Convenient access to healthcare professionals.

• Flexible Spending Accounts (FSAs): Pre-tax savings for healthcare and dependent care expenses.

• Commuter benefits: Assistance with transportation costs.

• Tuition assistance: Support for continuing education and skill development.

• Adoption assistance: Financial support for team members growing their families.

• Various voluntary insurance options: Additional protection for specific needs.

• Employee discounts: Significant savings on Michaels products.

• Access to partner discount programs: Extended savings opportunities.

Working Hours: This is a part-time position. While specific hours are not detailed, retail roles typically require flexibility, including nights, weekends, and early mornings, as noted in the work environment section. Overtime compensation may be available in accordance with state and local laws.

📝 Enhancement Note: The salary range aligns with current market rates for skilled retail associates in the New York metropolitan area. The comprehensive benefits package is a significant advantage, particularly for part-time roles, indicating Michaels' commitment to employee well-being and development. The mention of overtime eligibility is important for part-time roles.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts and Crafts Retail. Michaels is a leading specialty retailer in North America, catering to DIY enthusiasts, crafters, and those celebrating life's moments.

Company Size: Michaels operates over 1,300 stores across North America, employing a large workforce. This indicates a structured corporate environment with established operational procedures.

Founded: 1973, with headquarters in Irving, Texas. This long history suggests stability and a well-defined corporate identity.

Team Structure:

• The Framer will be part of a store-level team, likely reporting to a Store Manager or an Assistant Manager/Department Specialist.

• Collaboration is expected with fellow sales associates, stock team members, and potentially other department specialists.

• The focus is on a customer-centric team environment where individual contributions directly impact store performance and customer satisfaction. Methodology:

• Emphasis on customer relationship building through personalized service ("Elevated ABC Deliver").

• Structured approach to sales and production through SOPs and company programs.

• Commitment to operational efficiency, including stocking, merchandising, and shrink/safety programs.

• Data-driven improvements are implied through adherence to SOPs and performance metrics, though direct data analysis is not a primary responsibility for this role.

Company Website: www.michaels.com

📝 Enhancement Note: Michaels' culture is centered around creativity, community, and customer service. The size of the company implies standardized training and operational frameworks, which are beneficial for learning and career development. The framing department serves as a specialized service hub within the broader retail operation.

📈 Career & Growth Analysis

Operations Career Level: This role is an entry-level position within the retail operations framework. It focuses on direct customer interaction, specialized service delivery (custom framing), and general store operations. The responsibilities require a blend of customer service, sales acumen, and basic technical skills.

Reporting Structure: The Framer will likely report to a Store Manager or a designated Department Lead/Manager responsible for the Custom Framing department or overall store operations. This structure provides direct supervision and guidance.

Operations Impact: The Framer's impact is primarily on the customer experience within the store and the revenue generated by the custom framing department. By providing excellent service and high-quality framing solutions, they contribute to customer loyalty, repeat business, and the overall profitability of the store. Their role in maintaining store appearance and stock also impacts the broader operational efficiency and shopping experience.

Growth Opportunities:

• Skill Development: Opportunity to become a certified custom framing specialist, mastering advanced techniques and design principles.

• Retail Advancement: Potential to move into roles such as Lead Framer, Sales Associate, Key Holder, or Assistant Store Manager, with increased responsibility and leadership opportunities.

• Cross-Training: Possibility to gain experience in other store departments, broadening retail operational knowledge.

• Specialization: Deepen expertise in custom framing, becoming a go-to resource for complex projects and customer consultations.

📝 Enhancement Note: For an entry-level role, growth often involves mastering the current role, then progressing into supervisory or management positions within the retail store structure. Michaels' commitment to internal promotion is likely a key aspect of their career development strategy.

🌐 Work Environment

Office Type: Public retail store setting. This means a dynamic, customer-facing environment with a mix of sales floor, service counter, and back-of-house (stock room) areas.

Office Location(s): The specific store is located at 27 Waterfront Pl (Don Bosco Pl) in Port Chester, NY. This is a physical, on-site role requiring regular presence at the store.

Workspace Context:

• The primary workspace includes the sales floor, the custom framing shop, and stock rooms.

• The framing shop environment involves specialized equipment like a glass cutter and heat press, requiring careful operation and adherence to safety protocols.

• Opportunities for collaboration exist with fellow team members throughout the store, particularly during busy periods, truck unloads, and stocking.

• Access to necessary tools and technology includes the framing equipment, glass cutter, heat press, and cash register system.

Work Schedule: This is a part-time position. The work environment description indicates that work hours include nights, weekends, and early mornings. Some outdoor work may be assigned (e.g., retrieving shopping carts, unloading trucks), and stock rooms may not be climate-controlled, though public areas are.

📝 Enhancement Note: The work environment is typical for a retail setting, demanding physical stamina and adaptability. The framing shop specifics highlight the need for precision and safety consciousness. The varied work hours underscore the need for flexibility from the employee.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely a brief phone or online application review.

• In-Person Interview: Expect an interview at the store with the hiring manager (Store Manager or Assistant Manager). This will assess customer service skills, personality fit, and basic qualifications.

• Skills Demonstration: You may be asked to demonstrate basic measuring skills or discuss how you would approach a customer consultation for framing.

• Situational Questions: Be prepared to answer questions about handling customer issues, working in a team, and managing your time effectively.

• Final Assessment: The manager will evaluate your overall suitability for the role, considering your experience, attitude, and alignment with Michaels' values.

Portfolio Review Tips:

• As this is an entry-level retail role, a traditional portfolio is not expected. Instead, focus on articulating your experience and skills effectively.

• Prepare to discuss specific examples of excellent customer service you have provided.

• Be ready to describe any projects where you demonstrated attention to detail and precision, even if not framing-related.

• If you have prior framing or art-related experience, be prepared to discuss it in detail.

• Highlight any experience where you successfully sold a product or service. Challenge Preparation:

• Customer Scenario: Be ready to role-play a customer interaction, from greeting to problem-solving or upselling a custom framing solution.

• Process Adherence: Discuss how you ensure you follow instructions and SOPs accurately.

• Teamwork: Be prepared to share examples of successful collaboration with colleagues.

📝 Enhancement Note: The application process will focus on assessing soft skills, customer service aptitude, and basic operational understanding rather than a formal portfolio. Candidates should be ready to showcase their communication abilities and willingness to learn specialized skills.

🛠 Tools & Technology Stack

Primary Tools:

• Custom Framing Equipment: Specific machinery used for cutting mats, assembling frames, and finishing custom artwork.

• Glass Cutter: Essential tool for precisely cutting glass or acrylic for framing.

• Heat Press: Used in some framing processes for sealing or applying finishes.

• Cash Register/POS System: For processing transactions, handling cash, and managing sales data.

Analytics & Reporting:

• While not a primary analytical role, the Framer will interact with sales data through the POS system. Understanding basic sales performance and customer transaction data can be beneficial. CRM & Automation:

• The primary "CRM" in this context is the customer interaction and relationship building described by "Elevated ABC Deliver." The POS system may have basic customer profile capabilities.

• Automation is minimal for the Framer role itself, focusing more on efficient manual processes and equipment operation.

📝 Enhancement Note: Proficiency with the specific framing equipment and POS system will be trained. However, a candidate's ability to quickly learn and adapt to new tools and technologies is crucial. Familiarity with any POS system is a plus.

👥 Team Culture & Values

Operations Values:

• Customer Focus: Prioritizing customer needs and delivering exceptional service is paramount, especially within the framing department.

• Creativity & Passion: A genuine interest in art, design, and helping customers bring their creative visions to life.

• Teamwork & Respect: Collaborating effectively with colleagues and fostering a positive, inclusive work environment.

• Quality & Precision: Commitment to high standards in custom framing and all job responsibilities.

• Efficiency & Compliance: Adhering to SOPs, safety guidelines, and operational procedures to ensure smooth store functioning.

Collaboration Style:

• Expected to be supportive and cooperative with team members across all store functions.

• Openness to feedback and a willingness to assist colleagues during busy periods or when needed.

• Active participation in team meetings and store initiatives.

📝 Enhancement Note: Michaels emphasizes a culture that celebrates creativity and community. For a Framer, this translates to a collaborative environment where artistic expression meets customer service and operational excellence. The company values are integrated into daily tasks and interactions.

⚡ Challenges & Growth Opportunities

Challenges:

• Mastering Custom Framing Skills: Learning the intricacies of custom framing, including design principles, material selection, and precise execution, can be challenging but rewarding.

• Balancing Multiple Responsibilities: Juggling customer consultations, order production, sales targets, and general store duties requires effective time management and multitasking.

• Handling Customer Expectations: Meeting diverse customer needs and expectations for unique art pieces requires creativity, problem-solving, and strong communication.

• Physical Demands: The role involves standing for long periods, lifting heavy items, and working with potentially sharp materials (glass), requiring physical stamina and safety awareness.

Learning & Development Opportunities:

• In-depth Framing Training: Comprehensive training on custom framing techniques, design software, and material knowledge.

• Sales & Customer Service Enhancement: Opportunities to hone sales techniques and customer engagement strategies through company programs like "Elevated ABC Deliver."

• Product Knowledge: Gaining extensive knowledge of art supplies, framing materials, and current design trends.

• Potential for Advancement: Clear pathways for career progression within Michaels stores, from entry-level associate to management roles.

📝 Enhancement Note: The challenges presented are typical for a specialized retail role, offering significant opportunities for skill development and personal growth within a supportive corporate structure.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you went above and beyond to help a customer." (Assesses customer service orientation and problem-solving.)

• "How would you approach a customer who is unsure about their framing choices?" (Evaluates consultative sales skills and design thinking.)

• "What steps would you take to ensure a custom framing order is completed accurately and on time?" (Tests understanding of process, quality control, and time management.)

• "How do you stay motivated to meet sales goals in a retail environment?" (Gauges sales drive and resilience.) Company & Culture Questions:

• "What do you know about Michaels and our custom framing services?" (Tests research and genuine interest.)

• "How do you handle constructive criticism or feedback on your work?" (Assesses coachability and professional development.)

• "Describe your ideal work environment and team." (Evaluates cultural fit and collaboration preferences.) Portfolio Presentation Strategy:

• While no formal portfolio is required, prepare to discuss:

  • Past Customer Service Successes: Use the STAR method (Situation, Task, Action, Result) to describe positive customer interactions.
  • Examples of Detail-Oriented Work: Discuss projects or tasks where precision and accuracy were critical.
  • Sales Achievements: If applicable, share instances where you successfully sold a product or service.
  • Problem-Solving Scenarios: Be ready to explain how you've resolved customer issues or operational challenges.

📝 Enhancement Note: Candidates should focus on demonstrating their passion for creativity, strong customer service skills, attention to detail, and enthusiasm for learning the craft of custom framing. Being prepared with specific examples using the STAR method will be highly effective.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided link on the Michaels Careers portal.

• Resume Customization: Tailor your resume to highlight any customer service, sales, or detail-oriented experience. Quantify achievements where possible (e.g., "Assisted X customers daily," "Achieved Y% of sales target"). Emphasize skills like "measuring," "attention to detail," and "customer engagement."

• Interview Preparation: Practice answering common retail interview questions, especially those related to customer service, problem-solving, and teamwork. Be ready to discuss your interest in custom framing and Michaels.

• Company Research: Familiarize yourself with Michaels' mission, values, and the breadth of their custom framing services. Understand their commitment to creativity and customer experience.

• Portfolio Readiness (Verbal): Prepare to verbally discuss past experiences that demonstrate the required skills, focusing on customer interactions, precision in tasks, and any sales successes.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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