Framer

📍 Job Overview

Job Title: Framer

Company: Michaels Stores

Location: Davenport-1600 Posner Blvd, Davenport, Iowa, United States

Job Type: Part time

Category: Retail Operations / Custom Framing Specialist

Date Posted: August 21, 2026

Experience Level: 0-2 Years

Remote Status: On-site

🚀 Role Summary

• Customer Engagement & Sales: Focus on building strong customer relationships by understanding their needs and providing expert custom framing solutions, directly contributing to sales targets and customer satisfaction within a retail environment.

• Custom Framing Expertise: Execute custom framing orders with a high degree of quality and precision, ensuring timely completion and adherence to Standard Operating Procedures (SOPs).

• Store Operations & Merchandising: Maintain the ready-made frame department and other assigned areas, ensuring they are well-merchandised, in-stock, and present a positive shopping experience for customers.

• Operational Compliance & Efficiency: Adhere to all company policies, safety programs, and operational standards, including assisting with truck unloads, stocking, and Omni-channel processes to ensure efficient store operations.

📝 Enhancement Note: This role is explicitly focused on a specialized area within retail operations – custom framing. While the title is "Framer," the responsibilities extend to customer service, sales, and general store operations, indicating a multifaceted role within the retail environment. The emphasis on "Elevated ABC Deliver" suggests a structured approach to customer interaction and sales.

📈 Primary Responsibilities

• Customer Consultation & Design: Engage customers to understand their framing needs, offer design recommendations, and guide them through the custom framing selection process to create memorable solutions.

• Production & Quality Control: Accurately measure, cut, assemble, and finish custom framing orders, ensuring adherence to design specifications, quality standards, and production timelines.

• Sales & Upselling: Drive sales by effectively presenting framing options, upselling complementary products, and converting customer inquiries into completed custom framing orders.

• Department Maintenance: Maintain the visual presentation and stock levels of the ready-made frame department, including displays, signage, and ensuring all items are correctly priced and organized.

• Inventory Management & Stocking: Participate actively in truck unloads, stocking of merchandise, and maintaining inventory accuracy for framing supplies and finished goods, adhering to established SOPs.

• Point of Sale (POS) Operations: Operate the cash register, process transactions accurately, handle cash and other payment methods according to company standards, and assist with other Omni-channel fulfillment processes.

• Store Presentation & Safety: Ensure a safe, clean, and clutter-free environment for both customers and team members, adhering to all safety protocols and company programs.

• Team Collaboration: Work collaboratively with other team members to achieve store goals, support operational needs, and foster a positive and respectful work environment.

📝 Enhancement Note: The responsibilities highlight a blend of specialized craft (framing), direct sales, and general retail operations. The mention of "Elevated ABC Deliver" implies a specific customer service and sales methodology that candidates should be prepared to learn and implement.

🎓 Skills & Qualifications

Education: High school diploma or equivalent is typically expected for entry-level retail positions, though not explicitly stated, it's a common prerequisite.

Experience:

• 0-2 years of experience in a customer-facing role.

• Experience in custom framing or a related craft/artistic field is a strong asset, though not strictly required.

• Prior retail sales experience is preferred. Required Skills:

• Basic Computer Skills: Ability to navigate and use point-of-sale (POS) systems, basic software applications, and potentially online order management tools.

• Basic Measuring Skills: Accurate and precise measurement capabilities for custom framing projects.

• Equipment Operation: Ability to safely and effectively operate framing equipment, including a glass cutter.

• Customer Service Excellence: Proven ability to engage customers, understand their needs, and provide solutions in a friendly and professional manner.

• Sales Acumen: Aptitude for selling products and services, including upselling and meeting sales targets.

• Communication Skills: Clear and concise verbal communication for interacting with customers and team members.

• Adherence to Procedures: Ability to follow Standard Operating Procedures (SOPs) and company programs diligently.

Preferred Skills:

• Retail Experience: Previous work experience in a retail environment, understanding store operations and customer flow.

• Sales Experience: Proven track record of selling products or services and achieving sales goals.

• Artistic/Design Aptitude: A natural eye for design, color, and aesthetics, beneficial for custom framing consultations.

• Inventory Management Basics: Familiarity with stocking, organizing, and maintaining product inventory.

• Cash Handling Proficiency: Experience with POS systems and accurate cash management.

📝 Enhancement Note: The emphasis on "basic" skills suggests that comprehensive training will be provided for the specialized aspects of the role, such as operating framing equipment and the sales methodology. However, foundational customer service and operational adherence are expected.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio is not explicitly required for this entry-level role, candidates are encouraged to showcase relevant experience in customer service, sales, or any artistic/craft-based projects that demonstrate attention to detail and creativity.

• For candidates with prior framing experience, examples of completed framing projects (photographs) can be beneficial to illustrate technical skill and aesthetic understanding. Process Documentation:

• Candidates should be prepared to discuss their understanding and adherence to established processes, particularly regarding customer service protocols, sales techniques, and operational procedures (SOPs).

• The ability to learn and follow detailed instructions for custom framing production and equipment operation is critical.

📝 Enhancement Note: For an entry-level position like this, a formal portfolio is unlikely to be a strict requirement. The focus will be on understanding and demonstrating the ability to learn and execute established operational and craft-related processes. Emphasis should be placed on highlighting transferable skills from previous roles.

💵 Compensation & Benefits

Salary Range:

Based on industry standards for part-time retail positions with specialized duties like custom framing in Davenport, Iowa, the estimated hourly wage would likely range from $12.00 to $16.00 per hour.

Explanation of Estimate:

This estimate is derived from research into similar part-time retail associate roles in the Davenport, Iowa area, considering factors such as:

• Location: Davenport, Iowa has a moderate cost of living, influencing wage expectations.

• Experience Level: The 0-2 years experience requirement points towards an entry-level to junior associate compensation band.

• Job Type: Part-time roles often have a different hourly rate structure than full-time positions.

• Industry: Retail wages vary, and Michaels, as a large arts and crafts retailer, typically aligns with competitive retail pay scales for non-management positions.

• Responsibilities: The inclusion of custom framing duties, which require some specialized skill and customer interaction, may place it slightly above general cashier or sales associate roles.

Benefits:

• 401(k) with employer match: Retirement savings plan with company contributions.

• Employee Assistance Program (EAP): Confidential support services for personal and work-related issues.

• Medical, Dental, and Vision Coverage: Comprehensive health insurance options (eligibility may depend on hours worked).

• Telemedicine Services: Convenient access to healthcare professionals remotely.

• Flexible Spending Accounts (FSAs): Pre-tax accounts for healthcare and dependent care expenses.

• Commuter Benefits: Assistance with transportation costs to and from work.

• Tuition Assistance: Support for continuing education and skill development.

• Adoption Assistance: Financial support for employees adopting a child.

• Voluntary Insurance Options: Additional insurance coverage for life, disability, etc.

• Employee Discounts: Significant discounts on Michaels products and services.

• Partner Discount Programs: Access to discounts from other affiliated companies.

Working Hours:

• This is a part-time position.

• Work hours will include nights, weekends, and early mornings, as dictated by store operational needs and customer traffic.

• The specific number of hours per week will vary.

📝 Enhancement Note: The salary estimate is a projection based on typical retail compensation in the specified region and role complexity. Actual compensation will be determined by the employer. The benefits package is comprehensive for a retail organization, with specific eligibility criteria likely applying to some health-related benefits.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts and Crafts Retail. Michaels is the largest specialty arts and crafts retailer in North America.

Company Size: Over 1,300 stores in the U.S. and Canada, plus online presence. This indicates a large, established retail organization with significant operational infrastructure.

Founded: 1973. Michaels has a long-standing history and established brand presence, suggesting a stable work environment with a defined corporate culture.

Team Structure:

• Store Level: This role is part of a local store team, likely reporting to a Store Manager, Assistant Store Manager, or a Framing Department Manager/Lead.

• Cross-functional Collaboration: Will interact with sales associates, cashiers, stock team members, and potentially other department specialists. Collaboration is essential for daily store operations, customer service, and maintaining store standards.

• Reporting: The "Framer" likely reports to a direct supervisor within the store hierarchy, with clear lines of communication for task delegation and performance feedback.

Methodology:

• Customer-Centric Approach: Emphasis on building customer relationships ("Elevated ABC Deliver") and providing solutions.

• Process Adherence: Strong reliance on Standard Operating Procedures (SOPs) for consistent execution of tasks, compliance, and safety.

• Sales & Productivity Driven: Focus on achieving sales targets, particularly within the custom framing department, and contributing to overall store productivity.

• Teamwork: Collaboration is key to managing store operations effectively, from stocking to customer service.

Company Website: https://www.michaels.com/

📝 Enhancement Note: Michaels operates with a structured retail model that balances customer engagement with operational efficiency. The company's longevity suggests a stable work environment, and its size implies established training programs and career pathways within retail operations.

📈 Career & Growth Analysis

Operations Career Level: Entry-Level Specialist/Associate. This role is designed for individuals starting their careers or those with limited direct experience in custom framing but with a foundational understanding of customer service and retail.

Reporting Structure: Typically reports to a Store Manager, Assistant Store Manager, or a designated Department Lead/Manager within the store. This structure provides clear guidance and supervision.

Operations Impact: The Framer's impact is primarily on the store's sales performance, particularly through custom framing, and on customer satisfaction. High-quality framing services and positive customer interactions contribute directly to repeat business and brand loyalty. Efficient store operations, including merchandising and stocking, also support overall store profitability.

Growth Opportunities:

• Framing Expertise Development: Opportunity to become a highly skilled custom framer, potentially leading to advanced roles within the framing department or specialized custom framing centers.

• Retail Management Path: Progression into roles such as Key Holder, Assistant Store Manager, or Store Manager, requiring broader operational and leadership skills.

• Cross-Training: Potential to gain experience in other store departments (e.g., Visual Merchandising, Inventory Management, Omni-channel fulfillment) to broaden skill sets.

• Specialization: Developing expertise in art, design, and crafting techniques alongside framing.

📝 Enhancement Note: While this is an entry-level role, Michaels, as a large retailer, offers structured pathways for growth. The Framer position can serve as a stepping stone to more advanced roles within the company, either specializing in custom framing or moving into broader retail management.

🌐 Work Environment

Office Type: Public retail store setting. The primary workspace is the sales floor and the dedicated custom framing area within a Michaels store.

Office Location(s): Davenport-1600 Posner Blvd, Davenport, Iowa. This is a specific retail location.

Workspace Context:

• Customer Interaction: The environment is highly customer-facing, requiring constant engagement and service.

• Operational Tools: Access to framing equipment, glass cutters, heat presses, POS systems, and other standard retail operational tools.

• Team Interaction: Frequent collaboration with other store team members is expected for task completion and customer support.

• Physical Demands: The role involves standing for long periods, bending, lifting, carrying, reaching, and stretching. Working with frames and potentially using ladders for high shelves is part of the job.

• Environment: Primarily climate-controlled public areas, though stock rooms may not be. Some outdoor work may be required for tasks like retrieving shopping carts or during truck unloads. The framing shop area has specific equipment like glass cutters and heat presses.

Work Schedule:

• Part-time employment.

• Flexible hours are a necessity, including nights, weekends, and early mornings, to meet business demands.

📝 Enhancement Note: The work environment is dynamic and physically demanding, typical of a retail setting. Candidates should be prepared for a customer-centric atmosphere and the physical requirements of handling merchandise and operating specialized equipment.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely a brief phone or online application review to assess basic qualifications and interest.

• In-Person Interview: This will be the primary interview stage, likely conducted by the Store Manager or Assistant Store Manager.

  • Situational Questions: Expect questions about how you would handle customer interactions, sales scenarios, and operational challenges (e.g., "How would you assist a customer who is unsure about framing options?").
  • Skills Assessment: Discussion of your basic computer and measuring skills, and your comfort level with operating new equipment.
  • Behavioral Questions: Questions to gauge your teamwork, problem-solving abilities, and adherence to company values (e.g., "Describe a time you worked effectively in a team.").
  • Physical Capability: Discussion of the physical requirements of the job and your ability to meet them.

• Practical Demonstration (Potential): You might be asked to demonstrate basic measuring skills or discuss how you would approach a framing consultation.

• Offer: If successful, a job offer will be extended.

Portfolio Review Tips:

• For this role, a formal portfolio is not typically required. Instead, focus on highlighting relevant experiences during the interview.

• Resume: Ensure your resume clearly lists any customer service, sales, or hands-on/craft experience. Quantify achievements where possible (e.g., "Increased framing sales by X%," "Handled an average of Y customer inquiries per day").

• Interview Discussion: Be ready to talk about specific examples of how you've provided excellent customer service, solved problems, worked in a team, or demonstrated attention to detail in previous roles. If you have any personal art/craft projects or experience with tools, be prepared to discuss them to showcase relevant skills.

Challenge Preparation:

• Customer Service Scenarios: Practice how you would approach a customer, identify their needs, and offer solutions, especially in a retail setting.

• Sales Approach: Think about how you would present product benefits and encourage a sale, particularly for a service like custom framing where value needs to be communicated.

• Process Adherence: Be ready to discuss why following procedures is important in a retail environment and how you ensure accuracy and compliance.

📝 Enhancement Note: The interview process will likely be direct and focused on assessing practical skills, customer service aptitude, and cultural fit for a retail environment. Demonstrating enthusiasm for the product (art, crafts, framing) and a willingness to learn are key.

🛠 Tools & Technology Stack

Primary Tools:

• Custom Framing Equipment: This includes specialized tools for cutting mats, assembling frames, and finishing orders. Specific equipment training will be provided.

• Glass Cutter: Essential for custom framing to size glass or acrylic to fit the artwork and frame.

• Heat Press: May be used for specific mounting or sealing processes in framing.

• Measuring Tools: Tape measures, rulers, and potentially specialized framing rulers for precise measurements.

Analytics & Reporting:

• Point of Sale (POS) System: For processing transactions, managing sales data, and potentially tracking customer orders.

• Inventory Management Systems: Used for tracking stock levels, managing orders, and ensuring product availability.

CRM & Automation:

• Customer Relationship Management (CRM) Software (Basic): While not explicitly stated, the mention of "Elevated ABC Deliver" suggests a system or process for tracking customer interactions and preferences, which may be integrated into the POS or a separate internal tool.

• Omni-channel Fulfillment Tools: Systems that support online order pickup, ship-from-store, or other e-commerce related processes.

📝 Enhancement Note: The technology stack is centered around retail operations and specialized framing equipment. Proficiency in basic computer use and the ability to quickly learn new proprietary systems are essential. Emphasis is on practical tools for production and customer transactions.

👥 Team Culture & Values

Operations Values:

• Customer Focus: Prioritizing customer needs and satisfaction through personalized service and expert solutions.

• Creativity & Craftsmanship: Valuing the art of framing and encouraging creativity in design solutions.

• Efficiency & Productivity: Striving for timely completion of tasks, accurate order fulfillment, and effective store operations.

• Teamwork & Respect: Fostering a collaborative environment where team members support each other and treat everyone with respect.

• Integrity & Compliance: Adhering to company policies, safety standards, and ethical business practices.

Collaboration Style:

• Service-Oriented: Team members work together to ensure customers receive excellent service across all touchpoints.

• Task-Sharing: Willingness to assist colleagues with tasks, especially during peak times or when specific expertise is needed (e.g., helping with stocking, assisting in the framing area).

• Process-Driven: Collaboration often involves following established SOPs and company programs to ensure consistency and efficiency.

• Communication: Open communication channels are encouraged for problem-solving, sharing information, and coordinating store activities.

📝 Enhancement Note: Michaels emphasizes a culture that blends creativity with operational discipline. Team members are expected to be customer-focused, collaborative, and diligent in following established procedures to maintain high standards in both service and product delivery.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Craftsmanship with Speed: Delivering high-quality custom framing while meeting production deadlines and customer expectations for turnaround time.

• Customer Consultation Complexity: Effectively guiding diverse customers through complex framing choices, managing expectations, and ensuring satisfaction.

• Physical Demands: The role requires sustained physical activity, including standing, lifting, and reaching, which can be challenging for some.

• Adaptability to Retail Fluctuations: Handling varying customer traffic, seasonal demands, and the need to be flexible with work schedules.

• Learning New Equipment & Processes: Quickly mastering the operation of framing machinery and adhering to precise production SOPs.

Learning & Development Opportunities:

• Framing Skill Development: Intensive training on custom framing techniques, design principles, and equipment operation.

• Sales & Customer Service Training: Development in consultative selling, relationship building, and advanced customer service techniques.

• Retail Operations Knowledge: Gaining experience in merchandising, inventory management, POS systems, and store upkeep.

• Potential for Advancement: Clear pathways to progress into leadership roles within the store or specialized roles within the company.

• Product Knowledge: Deepening understanding of art, framing materials, and preservation techniques.

📝 Enhancement Note: This role offers significant opportunities for skill development in a specialized craft and in customer-facing retail operations. Challenges are typical of a hands-on retail environment, with clear growth potential for motivated individuals.

💡 Interview Preparation

Strategy Questions:

• Customer Service: "Describe a time you went above and beyond to help a customer. What was the situation, what did you do, and what was the outcome?" (Focus on problem-solving, empathy, and solution-orientation).

• Sales Approach: "How would you approach a customer who is looking at custom framing options but seems hesitant? What questions would you ask to understand their needs?" (Demonstrate consultative selling, needs assessment, and product knowledge communication).

• Process Adherence: "Why is it important to follow Standard Operating Procedures (SOPs) in a retail environment, especially in a specialized area like custom framing?" (Highlight importance of consistency, quality, safety, and compliance).

• Teamwork: "Tell me about a time you had to work with a difficult team member or resolve a conflict. How did you handle it?" (Showcase collaboration, communication, and conflict resolution skills).

Company & Culture Questions:

• Motivation: "Why are you interested in working at Michaels, and specifically in the Framer role?" (Connect your skills and interests to the company's mission and the role's responsibilities).

• Company Values: "Michaels values creativity and customer focus. How do you embody these values in your work?" (Provide examples that align with these principles).

• Work Environment: "This role requires standing for long periods and lifting heavy items. How do you feel about the physical demands of the job?" (Be honest about your capabilities and willingness to meet the physical requirements).

Portfolio Presentation Strategy:

• As a formal portfolio is not expected, your "portfolio" will be your resume and your interview responses.

• Resume: Ensure it is well-organized, highlights relevant skills and experiences with action verbs, and uses keywords from the job description. Quantify achievements whenever possible.

• Interview Narrative: Be prepared to tell stories that showcase your skills. For example, if you have no direct framing experience, talk about any experience where you've been meticulous, creative, or skilled with your hands, and how you learned new processes quickly.

• Enthusiasm for Craft: Express genuine interest in art, design, and the craft of framing. This can be a significant differentiator.

📝 Enhancement Note: Preparation should focus on demonstrating strong customer service skills, a proactive sales mindset, an understanding of operational importance, and a genuine interest in the creative aspects of the role.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided link on the Michaels Careers portal.

• Resume Optimization: Tailor your resume to highlight any customer service, sales, or hands-on/craftsmanship experience. Use keywords from the job description such as "customer service," "sales," "measuring skills," "detail-oriented," and "teamwork." Quantify achievements where possible.

• Interview Preparation: Practice answering common retail interview questions, focusing on behavioral examples. Be ready to discuss your experience with customer interactions, problem-solving, and any relevant skills like basic computer use or measuring.

• Company Research: Familiarize yourself with Michaels' mission, values, and product offerings. Understand their commitment to creativity and customer service. Research the specific store location if possible to understand its context within the community.

• Enthusiasm for the Role: Clearly articulate your interest in custom framing, art, and providing excellent customer experiences. Demonstrate a willingness to learn new skills and operate within established company procedures.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.