Framer

📍 Job Overview

Job Title: Framer Company: Michaels Stores Location: Etobicoke, ON, Canada Job Type: Part-Time Category: Retail Operations / Custom Framing Date Posted: May 11, 2026 Experience Level: Entry-Level (0-2 years) Remote Status: On-site

🚀 Role Summary

• Drive sales and customer satisfaction by providing expert custom framing solutions and building strong customer relationships.
• Execute high-quality framing production and order fulfillment within established timelines and Standard Operating Procedures (SOPs).
• Maintain an organized, well-merchandised, and in-stock retail environment to enhance the customer shopping experience.
• Proficiently operate cash registers and manage all aspects of cash handling with precision and adherence to standards.
• Support omni-channel processes, ensuring seamless integration of online and in-store customer experiences.

📝 Enhancement Note: While the title is "Framer," the role encompasses broader retail operations responsibilities, including customer service, sales, merchandising, and cash handling, typical of a part-time retail associate with a specialized framing function. The "Elevated ABC Deliver" methodology suggests a focus on proactive customer engagement and sales techniques.

📈 Primary Responsibilities

• Actively engage customers using the Elevated ABC Deliver methodology to build relationships and identify custom framing opportunities, directly contributing to sales and production goals.
• Complete custom framing orders with a high degree of quality and precision, ensuring on-time delivery to meet customer expectations.
• Maintain the visual presentation and stock levels of the ready-made frame department, including SISO (Single Item, Single Out) and Directed Replenishment processes.
• Provide friendly and efficient customer service, assisting customers in locating products, offering solutions, and ensuring a positive shopping experience.
• Uphold and execute all Standard Operating Procedures (SOPs) and Company programs to ensure compliance, safety, and operational efficiency.
• Participate in truck un-load and stocking processes, adhering to established truck standards and budget constraints.
• Operate the cash register accurately and efficiently, executing all cash handling procedures to company standards.
• Acknowledge all customers, assist them in finding products, and provide relevant solutions to their needs.
• Support company-wide shrink and safety programs to minimize loss and ensure a secure work environment.
• Interact positively and respectfully with colleagues and customers, maintaining a professional demeanor even in challenging situations.

📝 Enhancement Note: The responsibilities highlight a dual focus on specialized framing duties and general retail associate tasks. The emphasis on "Elevated ABC Deliver" and building customer relationships indicates a sales-driven approach within the framing consultation process.

🎓 Skills & Qualifications

Education: High school diploma or equivalent preferred. Experience:

• 0-2 years of experience in a customer-facing role, preferably within a retail environment.
• Demonstrated ability to learn and apply new skills, including basic computer operations and measurement techniques.

Required Skills:

• Basic computer skills for POS operations and potential system navigation.
• Basic measuring skills for accurate framing specifications.
• Ability to operate framing equipment and a glass cutter safely and effectively.
• Strong customer service orientation with a friendly and helpful demeanor.
• Effective communication skills for interacting with customers and team members.
• Ability to perform basic math for cash handling and sales transactions.
• Capacity to work effectively in a team environment.

Preferred Skills:

• Previous retail experience, with a focus on sales or customer engagement.
• Experience selling products and/or services, demonstrating an aptitude for consultative selling.
• Familiarity with custom framing processes or an eagerness to learn.
• Experience with POS systems and cash handling procedures.

📝 Enhancement Note: The requirements are geared towards an entry-level candidate, emphasizing teachable skills and a strong customer service aptitude. The ability to operate specific framing equipment and a glass cutter is a core technical requirement.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio is not explicitly required for this entry-level role, candidates are encouraged to highlight relevant experience in customer service, sales, or any hands-on crafting/building activities during the application and interview process.
• Examples of successful customer interactions, problem-solving scenarios, or projects demonstrating attention to detail and quality workmanship can be verbally shared.

Process Documentation:

• Understanding and adherence to Standard Operating Procedures (SOPs) is critical. This includes following established workflows for customer consultations, order placement, production, and fulfillment.
• Candidates should be prepared to discuss their approach to learning and implementing new processes and workflows as taught by the company.

📝 Enhancement Note: For an entry-level retail position, a formal portfolio is unlikely. The focus will be on demonstrating potential through experience, attitude, and the ability to learn and follow established processes. The "Elevated ABC Deliver" methodology represents a key process to be embraced.

💵 Compensation & Benefits

Salary Range: $17.85 - $20.80 CAD per hour (This range is based on the provided data for the Etobicoke, ON location and reflects the specified hourly rate.)

Benefits:

• Health Insurance (Medical, Dental, and Vision)
• Paid Time Off (PTO)
• Tuition Assistance
• Generous Employee Discounts on Michaels products
• Potential for additional benefits as outlined by the company for part-time Team Members.

Working Hours: Part-Time. The role involves working nights, weekends, and early mornings as needed to cover store operating hours. The total weekly hours are not specified but are typical for a part-time retail position, potentially up to 40 hours per week depending on business needs and scheduling.

📝 Enhancement Note: The provided salary range is specific to the Canadian market and reflects an hourly wage for a part-time retail position. The benefits listed are comprehensive for part-time employees, with tuition assistance and employee discounts being particularly attractive for individuals looking to develop skills or save on creative supplies.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts and Crafts Retail. Michaels operates as the leading specialty retailer of arts, crafts, and home decor products in North America. Company Size: Large Retailer. The Michaels Companies, Inc. operates over 1,300 stores across North America, indicating a significant operational footprint and a large employee base. Founded: 1973. Michaels has a long-standing history in the retail sector, building a strong brand presence and established operational frameworks.

Team Structure:

• This role is part of a store-level team, reporting to store management (e.g., Store Manager, Assistant Store Manager, Framing Manager if applicable).
• The team typically includes various retail associates responsible for different departments and functions, including cashiers, sales floor associates, and potentially specialized roles like framers.
• Collaboration is essential, with team members supporting each other across departments to ensure smooth store operations and excellent customer service.

Methodology:

• Emphasis on customer-centric sales and service through structured methodologies like "Elevated ABC Deliver."
• Focus on efficient store operations, including inventory management, merchandising standards, and process adherence (SOPs).
• Data-driven decision-making at a corporate level, with store-level execution of programs and initiatives.

Company Website: https://www.michaels.com/ and https://www.michaels.ca/

📝 Enhancement Note: Michaels fosters a culture centered around creativity, customer engagement, and operational efficiency within a large retail framework. The team structure is typically hierarchical within individual stores, requiring strong collaboration among associates.

📈 Career & Growth Analysis

Operations Career Level: Entry-Level Retail Associate with Specialized Framing Function. This role serves as a foundational position within the Michaels retail operations, offering exposure to sales, customer service, and specific production skills. Reporting Structure: The Framer will report directly to store management, such as the Store Manager or an Assistant Manager, and will work collaboratively with other store associates. Operations Impact: This role directly impacts the store's revenue through custom framing sales and overall customer satisfaction by maintaining a positive shopping environment. Efficient framing production contributes to timely order fulfillment and repeat business.

Growth Opportunities:

• Skill Development: Opportunity to become proficient in custom framing techniques, consultative sales, and various retail operations within a dynamic environment.
• Advancement: Potential to advance to roles like Lead Framer, Key Holder, or Assistant Manager within Michaels stores.
• Cross-Training: Exposure to different areas of store operations, potentially leading to broader retail management experience.
• Further Education: Access to tuition assistance can support formal education pursuits alongside career development.

📝 Enhancement Note: This role is an excellent entry point into retail operations, offering tangible skill development in framing and sales. Growth potential exists within store management structures and specialized roles within Michaels.

🌐 Work Environment

Office Type: Public Retail Store Setting. The primary work environment is a customer-facing retail store located at 170 N Queen St, Unit A, Etobicoke, ON. Office Location(s): Etobicoke, ON, Canada. The specific store location is detailed.

Workspace Context:

• The work environment is dynamic, involving direct interaction with customers and a variety of retail tasks.
• The frame shop area is equipped with specialized tools like a glass cutter and heat press.
• Climate-controlled public areas are standard, though some stock rooms may not be.
• Occasional outdoor work may be required for tasks such as retrieving shopping carts or during truck unloads.

Work Schedule: Part-time, requiring flexibility to work nights, weekends, and early mornings. The environment can be fast-paced, especially during peak retail periods.

📝 Enhancement Note: The work environment is typical of a busy retail store, demanding adaptability and a customer-first mindset. The frame shop is a specialized work area within the store, requiring specific attention to safety and equipment operation.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Application: Submit resume and complete the online application.
• Screening: A brief phone or video screening may occur to assess basic qualifications and interest.
• In-Person Interview: Expect an interview at the Etobicoke store. This will likely involve a discussion about your customer service philosophy, sales approach (mentioning "Elevated ABC Deliver" if researched), and experience with tools or crafting.
• Practical Assessment: You may be asked to demonstrate basic measuring skills or discuss how you would approach a framing consultation.
• Final Interview: Possibly with the Store Manager or a senior team member to confirm cultural fit and suitability.

Portfolio Review Tips:

• Since a formal portfolio isn't expected, be prepared to verbally articulate your experiences.
• Prepare examples of how you've successfully:
  • Built rapport with customers and solved their problems.
  • Handled sales transactions and met sales targets.
  • Managed tasks efficiently in a busy environment.
  • Demonstrated attention to detail and quality in any craft or project.
• Be ready to discuss your understanding of "customer relationship management" in a retail context.

Challenge Preparation:

• Be ready to answer situational questions: "How would you handle a customer who is unhappy with their framing order?" or "How would you approach a customer who seems unsure about their framing choice?"
• Demonstrate your ability to learn and follow instructions by discussing how you approach learning new equipment or processes.
• Research Michaels' core values and be prepared to align your responses with them.

📝 Enhancement Note: The interview process will likely focus on assessing customer service skills, sales potential, and the ability to learn technical framing tasks. Demonstrating enthusiasm for creativity and a strong work ethic will be key.

🛠 Tools & Technology Stack

Primary Tools:

• Custom Framing Equipment: Glass cutter, mat cutter, framing assembly tools (e.g., underpinner, staple gun), heat press.
• Point of Sale (POS) System: For processing transactions, managing sales, and potentially accessing customer order history.
• Basic Measuring Tools: Tape measures, rulers, calipers for accurate project specifications.
• Basic Computer Skills: For navigating internal systems, email, and potentially online training modules.

Analytics & Reporting:

• While not directly managing analytics, be aware of how sales data (e.g., framing sales, average transaction value) contributes to store performance.
• Understand how inventory levels and merchandising standards impact sales.

CRM & Automation:

• Customer Relationship Management: The "Elevated ABC Deliver" methodology serves as a form of customer relationship building and management.
• Omni-channel Processes: Understanding and facilitating buy-online-pickup-in-store (BOPIS) or ship-from-store orders.

📝 Enhancement Note: Proficiency with specialized framing tools is essential. The role also requires competence with standard retail technology like POS systems and an understanding of how operational tasks contribute to overall business metrics.

👥 Team Culture & Values

Operations Values:

• Customer Focus: Prioritizing customer needs and providing exceptional service is paramount.
• Creativity: Encouraging and supporting creative expression in products and customer solutions.
• Teamwork: Collaborating effectively with colleagues to achieve store goals and support each other.
• Integrity: Adhering to company policies, ethical practices, and maintaining a safe environment.
• Efficiency: Striving for operational excellence in sales, production, and store management.

Collaboration Style:

• Expected to be collaborative, working alongside other sales associates, cashiers, and potentially department leads.
• Open communication channels are encouraged to ensure smooth operations and address customer needs effectively.
• A supportive environment where team members assist each other in achieving sales targets and maintaining store standards.

📝 Enhancement Note: The culture at Michaels emphasizes creativity, customer engagement, and a collaborative team spirit to drive sales and maintain high operational standards within a retail setting.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Multiple Responsibilities: Juggling custom framing consultations, production, sales, customer service, and general store duties can be demanding.
• Customer Expectations: Meeting diverse customer needs and expectations for unique framing projects while adhering to production timelines.
• Learning Curve: Mastering framing equipment, techniques, and sales methodologies requires dedicated learning and practice.
• Physical Demands: The role involves significant standing, lifting, and working with tools, which can be physically taxing.

Learning & Development Opportunities:

• Framing Expertise: Develop specialized skills in custom framing design, material selection, and production techniques.
• Sales & Consultation Skills: Enhance consultative selling abilities through the "Elevated ABC Deliver" program.
• Retail Operations Knowledge: Gain comprehensive experience in various facets of retail store management and operations.
• Career Progression: Opportunities to move into leadership roles within Michaels stores.

📝 Enhancement Note: The primary challenges revolve around managing diverse tasks and customer demands within a retail setting. Growth opportunities are focused on developing specialized craft skills and advancing within the retail management structure.

💡 Interview Preparation

Strategy Questions:

• "Describe your approach to helping a customer find the perfect framing solution for their artwork." (Focus on consultative selling, understanding customer needs, and proposing options.)
• "How do you handle situations where a customer is unhappy with a product or service?" (Emphasize empathy, problem-solving, and adherence to company policies.)
• "What does 'customer service' mean to you in a retail environment?" (Highlight building relationships, exceeding expectations, and creating positive experiences.)

Company & Culture Questions:

• "Why are you interested in working for Michaels?" (Research their mission, products, and values. Connect your passion for creativity or customer service.)
• "How do you stay motivated in a part-time retail role?" (Discuss your work ethic, enthusiasm for sales, and desire to learn.)
• "How would you contribute to a positive team environment?" (Focus on collaboration, support, and a proactive attitude.)

Portfolio Presentation Strategy:

• Verbal Storytelling: Prepare 2-3 brief stories about customer interactions where you:
  • Successfully solved a customer's problem.
  • Went above and beyond to provide great service.
  • Demonstrated attention to detail in a task or project.
• Highlight Relevant Skills: Discuss any experience with tools, crafts, or detailed work. If you have no direct framing experience, emphasize transferable skills like precision, patience, and aesthetic sense.
• Enthusiasm for Creativity: Express your interest in the arts and crafts industry and your excitement about helping customers bring their creative visions to life.

📝 Enhancement Note: Be prepared to demonstrate strong soft skills, a customer-centric mindset, and a willingness to learn technical framing skills. Align your answers with Michaels' brand values of creativity and customer engagement.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided Workday job portal link.
• Resume Optimization: Tailor your resume to highlight any customer service, sales, crafting, or hands-on experience. Use keywords like "customer engagement," "sales support," "detail-oriented," and "problem-solving."
• Practice Your Stories: Prepare concise, impactful stories for your interview that demonstrate your customer service, problem-solving, and any relevant practical skills.
• Research Michaels: Understand their product offerings, customer base, and core values. Be ready to articulate why you are a good fit for their creative and customer-focused environment.
• Prepare Questions: Have 2-3 thoughtful questions ready to ask the interviewer about the team, daily responsibilities, or training opportunities.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.