framer

📍 Job Overview

Job Title: Framer

Company: Michaels Stores

Location: Merritt Island, Florida, United States

Job Type: Part time

Category: Retail Operations / Customer Service

Date Posted: 2026-07-29

Experience Level: Entry Level / Junior (0-2 years)

Remote Status: On-site

🚀 Role Summary

• This role is centered on providing exceptional customer service within a retail environment, specifically focusing on custom framing solutions.

• Key responsibilities include driving sales through consultative selling of framing services and ensuring high-quality production of custom orders.

• Maintaining store presentation, including merchandising and stock management, is crucial for an optimal customer shopping experience.

• The position involves operational tasks such as cash handling, inventory management, and assisting with store logistics like truck unloads and stocking.

📝 Enhancement Note: While the title is "Framer," the comprehensive description indicates a hybrid role blending direct sales, customer engagement, production, and general store operations. This is common in specialized retail environments where a single associate might handle multiple functions. The emphasis on "Elevated ABC Deliver" suggests a structured sales and service methodology that candidates should research.

📈 Primary Responsibilities

• Customer Engagement & Sales:

  • Build strong customer relationships by actively engaging with shoppers and understanding their framing needs through the "Elevated ABC Deliver" methodology.
  • Provide expert consultation on custom framing solutions, guiding customers from initial concept to final product selection.
  • Drive sales performance by effectively promoting framing services and products.

• Production & Quality Assurance:

  • Accurately complete custom framing orders, adhering to strict quality standards and production timelines.
  • Operate specialized framing equipment, including glass cutters and heat presses, with proficiency and safety.
  • Ensure all finished products meet customer expectations and company quality benchmarks.

• Store Operations & Merchandising:

  • Maintain the visual appeal and organization of the ready-made frame department and other assigned retail areas.
  • Implement planograms and execute directed replenishment strategies for optimal product availability.
  • Ensure a safe, clean, and clutter-free environment for both customers and team members.

• Inventory & Stock Management:

  • Participate actively in truck un-loading and stocking processes, ensuring adherence to company standards and timelines.
  • Support stock accuracy through effective inventory management and replenishment.

• Customer Service & Transactions:

  • Greet and acknowledge customers, assist them in locating products, and offer solutions to their needs.
  • Efficiently operate the cash register and execute all cash handling procedures according to established standards.
  • Support omni-channel processes, such as buy online, pick up in-store (BOPIS), as required.

• Teamwork & Compliance:

  • Adhere to all Standard Operating Procedures (SOPs) and Company programs to ensure compliance with laws and requirements.

  • Uphold company policies and standards in all aspects of the job.

  • Foster a positive and respectful work environment, acting as a role model for teamwork and adherence to organizational values.

  • Support company initiatives related to shrink reduction and safety programs.

📝 Enhancement Note: The responsibilities highlight a blend of sales, production, and general retail duties. For a "Framer" role, the emphasis on "Elevated ABC Deliver" is a key operational methodology that implies a structured approach to customer interaction and sales. Candidates should be prepared to discuss how they would apply this or similar consultative sales techniques.

🎓 Skills & Qualifications

Education:

• While no specific degree is mandated, a strong understanding of basic math and measurement is essential. Experience:

• 0-2 years of experience in a customer-facing role, ideally within retail or a service-oriented environment.

• Demonstrated ability to learn and apply new skills, particularly in operating specialized equipment and following procedures. Required Skills:

• Basic Computer Skills: Proficiency in using point-of-sale (POS) systems and potentially basic order management software.

• Measuring Skills: Accurate and precise measurement capabilities are critical for custom framing orders.

• Equipment Operation: Ability to safely and effectively operate framing equipment, including a glass cutter.

• Customer Service Excellence: Proven ability to interact positively with customers, understand their needs, and provide solutions.

• Sales Acumen: Aptitude for consultative selling and promoting products/services to meet customer requirements.

• Adherence to Procedures: Commitment to following Standard Operating Procedures (SOPs) and company policies.

Preferred Skills:

• Retail Experience: Prior experience working in a retail environment, understanding store operations and customer flow.

• Sales Experience: Proven track record in selling products or services, with an ability to close sales effectively.

• Framing Knowledge: Familiarity with custom framing techniques, materials, and design principles is a strong asset.

• Inventory Management: Experience with stock replenishment, merchandising, and basic inventory control.

📝 Enhancement Note: The "Minimum Type of experience" section emphasizes practical, hands-on skills like measuring and equipment operation, suggesting that formal education is less critical than the ability to perform the core functions. The "Preferred Type of experience" points towards candidates who can hit the ground running with sales and customer interaction.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio isn't explicitly required for this entry-level role, candidates are encouraged to prepare examples of how they have applied customer service, sales, and problem-solving skills in previous roles.

• Showcase instances where attention to detail and adherence to procedures led to successful outcomes.

• Be prepared to discuss how you would approach a custom framing consultation and production process, demonstrating an understanding of workflow management. Process Documentation:

• While not directly responsible for creating process documentation, understanding and following SOPs is paramount.

• Candidates should be ready to discuss their ability to learn and consistently apply established processes for customer consultations, order fulfillment, and operational tasks.

• Demonstrate an awareness of how efficient processes contribute to customer satisfaction and sales targets.

📝 Enhancement Note: For an entry-level retail role, a traditional "operations portfolio" is unlikely. The emphasis will be on behavioral examples and the ability to articulate how one would follow established processes. Candidates should focus on demonstrating their understanding of customer journey mapping in a retail context and their commitment to quality execution.

💵 Compensation & Benefits

Salary Range:

• Based on industry benchmarks for part-time retail associates in Merritt Island, Florida, with responsibilities including sales and specialized production, an estimated hourly wage range would be between $12.00 - $16.00 per hour. This estimate considers the entry-level to junior experience level, the specific skill set required (custom framing, equipment operation), and the retail sector. Benefits:

• Core Benefits:

  • Employee Discounts: Significant discounts on Michaels products, fostering a connection with the company's offerings.
  • Access to Partner Discount Programs: Additional savings on various goods and services.

• Potential Benefits (Eligibility Dependent for Part-Time):

  • 401(k) with Employer Match: Retirement savings plan with company contributions.
  • Employee Assistance Program (EAP): Confidential support services for personal and work-related issues.
  • Telemedicine Services: Convenient access to healthcare professionals remotely.
  • Flexible Spending Accounts (FSAs): Pre-tax accounts for healthcare and dependent care expenses.
  • Commuter Benefits: Assistance with transportation costs.
  • Tuition Assistance: Support for continuing education and skill development.
  • Adoption Assistance: Financial support for employees growing their families through adoption.

• Health Coverage (Eligibility Dependent):

  • Medical Coverage

  • Dental Coverage

  • Vision Coverage

  • Various Voluntary Insurance Options Working Hours:

• This is a part-time position. Specific hours will vary based on store needs, including nights, weekends, and early mornings. Flexibility in scheduling is expected.

📝 Enhancement Note: The provided benefits list is extensive, which is common for larger retail organizations like Michaels. For a part-time role, eligibility for benefits like health insurance, 401(k), and tuition assistance will likely depend on hours worked and tenure. The salary estimate is based on general retail compensation data for similar roles in Brevard County, Florida, as of mid-2024.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts & Crafts Retail / Specialty Retail. Michaels is a leading retailer in North America for arts, crafts, and home decor, with a significant presence in custom framing through its own stores and Artistree.

Company Size: Large Enterprise (Over 10,000 employees globally). This indicates a structured corporate environment with established processes and career development frameworks.

Founded: 1973. Michaels has a long-standing history, suggesting stability and a well-developed brand identity.

Team Structure:

• Store Level: Associates typically report to a Store Manager, Assistant Store Manager, and potentially Department Specialists (like a Framing Specialist). This role would likely work within a team of Sales Associates and potentially a dedicated Framer or Gallery Specialist.

• Reporting: Direct reporting is likely to a Store Manager or Assistant Store Manager, with functional oversight for framing operations possibly coming from a higher-level operations or visual merchandising role.

• Collaboration: Close collaboration is expected with fellow Sales Associates to ensure smooth store operations, customer assistance, and sales support. The framer will also interact with customers directly for consultations and order pickups.

Methodology:

• Customer-Centric Approach: The "Elevated ABC Deliver" methodology highlights a structured approach to customer interactions, focusing on building relationships, understanding needs, and providing solutions.

• Process Adherence: Strong emphasis on following Standard Operating Procedures (SOPs) for sales, production, safety, and inventory management.

• Visual Merchandising Standards: Maintaining store presentation and product displays according to company guidelines is key.

Company Website: https://www.michaels.com/

📝 Enhancement Note: The company's long history and large size suggest a well-defined operational structure. The "Elevated ABC Deliver" is a key differentiator for Michaels' customer experience strategy, and candidates should familiarize themselves with this concept. The emphasis on SOPs indicates a need for precision and compliance in daily tasks.

📈 Career & Growth Analysis

Operations Career Level: Entry-Level Retail Associate. This position serves as a foundational role within the retail operations of Michaels, focusing on direct customer interaction, sales, and specific production tasks. It's an opportunity to develop core retail skills.

Reporting Structure: The Framer will report to store leadership, likely an Assistant Store Manager or Store Manager. This structure provides direct mentorship and oversight on performance, adherence to procedures, and customer service standards.

Operations Impact: This role directly impacts store revenue through custom framing sales and overall customer satisfaction by providing quality products and a positive shopping experience. Efficient operations in the framing department contribute to the store's profitability and customer loyalty.

Growth Opportunities:

• Within Framing: Potential to become a lead Framer or Gallery Specialist, taking on more complex projects, training new associates, and managing framing department operations.

• Retail Management: Progression into roles such as Lead Sales Associate, Department Specialist, Assistant Store Manager, and eventually Store Manager, requiring broader retail management and leadership skills.

• Cross-Departmental Expertise: Developing skills across various store departments, such as visual merchandising, inventory, or omni-channel fulfillment, can open doors to different operational roles within Michaels.

• Skill Development: Opportunities to enhance sales techniques, customer service skills, operational efficiency, and proficiency with framing equipment and software.

📝 Enhancement Note: For an entry-level position, the primary growth path is within the retail store structure. Michaels, as a large retailer, typically offers defined career ladders. Demonstrating strong performance in customer service, sales, and operational execution will be key for advancing into supervisory or management roles.

🌐 Work Environment

Office Type: Retail Store Environment. This is a customer-facing role within a brick-and-mortar store.

Office Location(s): Merritt Island, FL. The specific store is located at 3B E Merritt Island Causeway, Merritt Island, FL.

Workspace Context:

• Customer Interaction Area: Primarily involves direct engagement with customers on the sales floor and within the framing consultation area.

• Production Area (Frame Shop): This is a specialized workspace equipped with tools for cutting, assembling, and finishing custom frames. It involves working with materials, machinery, and potentially sharp tools.

• Stock Room/Receiving Area: Participation in truck unloads and stocking duties will involve time in the store's stockroom and potentially outdoor areas for deliveries.

• Collaborative Environment: Team members work closely to support each other, manage customer flow, and ensure all operational tasks are completed efficiently.

Work Schedule:

• Part-time.

• Work hours include nights, weekends, and early mornings.

• Flexibility is expected to meet store operational needs and customer demand.

📝 Enhancement Note: The work environment is dynamic, requiring adaptability to customer traffic, production demands, and various store operational tasks. The frame shop itself presents a unique work setting with specific safety considerations due to equipment like glass cutters and heat presses.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely an online application followed by a brief phone or video screening with an HR representative or hiring manager to assess basic qualifications and interest.

• In-Person Interview: This will likely be the primary interview stage, conducted at the store location. Expect a conversation with the Store Manager or Assistant Store Manager.

  • Focus Areas: Customer service philosophy, sales approach (especially regarding consultative selling like "Elevated ABC Deliver"), ability to follow procedures, teamwork, and problem-solving skills.
  • Scenario-Based Questions: Be prepared for questions asking how you would handle specific customer interactions, sales situations, or operational challenges.

• Skills Assessment/Demonstration: You may be asked to demonstrate basic measuring skills or discuss how you would approach a framing consultation.

• Onboarding/Training: If successful, you will undergo onboarding and training, which includes learning specific framing processes, equipment operation, and company systems.

Portfolio Review Tips:

• For this role, a traditional portfolio isn't expected. Instead, focus on preparing strong, concise examples from your past experiences that demonstrate:

  • Customer Service: How you've gone above and beyond for customers.
  • Sales Success: Instances where you effectively sold a product or service and met targets.
  • Problem-Solving: How you've resolved customer issues or operational challenges.
  • Attention to Detail: Examples of tasks where precision and accuracy were critical.
  • Teamwork: Contributions to a team environment.

• Be ready to articulate your understanding of customer consultative selling, using the "Elevated ABC Deliver" framework if you've researched it. Challenge Preparation:

• "How would you..." questions: Prepare answers for scenarios like:

  • "A customer wants a frame for a valuable piece of art but is unsure about options. How would you guide them?"
  • "How would you handle a situation where you're busy with a framing order but a customer needs immediate assistance on the sales floor?"
  • "Describe a time you had to learn a new skill or operate new equipment quickly."

• Understanding of the Role: Clearly articulate why you are interested in a framing role specifically and how your skills align with Michaels' customer service and sales approach.

📝 Enhancement Note: The interview process for this role will likely be very practical and behaviorally focused. The emphasis will be on assessing the candidate's ability to engage customers, sell effectively, and execute tasks accurately within a retail setting. Researching Michaels' "Elevated ABC Deliver" and general customer service best practices in specialty retail will be beneficial.

🛠 Tools & Technology Stack

Primary Tools:

• POS System: For processing transactions, managing sales, and potentially customer order entry.

• Framing Equipment:

  • Glass Cutter: For precise cutting of glass or acrylic for frames.
  • Mat Cutter: For cutting custom mats to fit artwork.
  • Miter Saw / Chopper: For cutting frame moulding to size.
  • Frame Assembly Tools: Staplers, glue guns, clamps, and jointers for constructing frames.
  • Heat Press: Used for various mounting or finishing processes.

• Measuring Tools: Tape measures, rulers, and potentially specialized framing measuring devices.

Analytics & Reporting:

• Sales Reporting: Access to basic sales reports from the POS system to track personal and store performance.

• Inventory Management System: Potentially used for tracking frame moulding, mat board, and other framing supplies.

CRM & Automation:

• Customer Order Management System: Integrated with the POS to track custom framing orders from consultation to completion and pickup.

• Basic Computer Skills: For accessing schedules, company communications, and potentially online training modules.

📝 Enhancement Note: The technology stack is primarily focused on point-of-sale, specialized production equipment, and basic inventory/order management systems. Proficiency with these tools is essential for the daily execution of the role. Familiarity with any custom framing design software would be a plus.

👥 Team Culture & Values

Operations Values:

• Customer Focus: Prioritizing customer needs and creating positive experiences is central to Michaels' approach, particularly with the "Elevated ABC Deliver" methodology.

• Creativity & Passion: As a company centered around arts and crafts, a passion for creativity and helping others express themselves is valued.

• Teamwork & Collaboration: Working effectively with colleagues to achieve store goals and support customer needs is essential.

• Integrity & Respect: Adhering to company policies, acting ethically, and treating all individuals with respect is a cornerstone of the company culture.

• Efficiency & Quality: Balancing the need for speed in retail operations with the demand for high-quality custom framing products.

Collaboration Style:

• Supportive & Customer-Centric: Team members are expected to support each other in serving customers and completing tasks.

• Process-Oriented: Collaboration often involves working within defined processes and SOPs to ensure consistency and quality.

• Open Communication: Encouraging clear communication regarding customer needs, production status, and operational challenges.

• Cross-Functional Integration: While this role is specialized, it requires coordination with other store functions, such as inventory management and general sales support.

📝 Enhancement Note: The company values align with a typical customer-service-oriented retail environment, with an added emphasis on creativity. The "Elevated ABC Deliver" methodology suggests a structured yet personalized approach to customer interaction, encouraging associates to be both consultative and relationship-driven.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Multiple Roles: Juggling customer consultations, production tasks, sales, and general store duties simultaneously can be demanding.

• Meeting Production Deadlines: Ensuring custom framing orders are completed on time while maintaining high quality, especially during peak seasons.

• Handling Difficult Customers/Situations: De-escalating customer concerns and resolving issues effectively while maintaining a positive demeanor.

• Learning Specialized Skills: Mastering the operation of framing equipment and understanding design principles requires focused training and practice.

• Physical Demands: The role involves extended periods of standing, bending, lifting, and working with tools.

Learning & Development Opportunities:

• Framing Techniques & Design: Extensive training on custom framing processes, materials, design principles, and equipment operation.

• Sales & Customer Service Skills: Development through the "Elevated ABC Deliver" program, focusing on consultative selling and relationship building.

• Retail Operations: Gaining hands-on experience in merchandising, inventory management, cash handling, and omni-channel fulfillment.

• Teamwork & Leadership: Opportunities to learn from experienced managers and potentially mentor new team members as skills develop.

• Industry Knowledge: Understanding current trends in art, decor, and framing to better serve customers.

📝 Enhancement Note: The primary challenge will be mastering the dual nature of the role: being a skilled artisan in framing while also being a proficient retail associate and salesperson. The growth opportunities are strongly tied to developing expertise within the framing department and demonstrating potential for broader retail leadership.

💡 Interview Preparation

Strategy Questions:

• Customer Service & Sales:

  • "Describe your approach to helping a customer who is unsure about what they want. How would you guide them through the custom framing process?"
  • "Tell me about a time you successfully sold a product or service by understanding a customer's needs. What was your strategy?"
  • "How do you handle customer complaints or dissatisfaction?"
  • "What does 'Elevated ABC Deliver' mean to you, and how would you apply it in this role?"

• Operational Skills & Problem-Solving:

  • "How do you ensure accuracy when taking measurements or completing detailed tasks?"
  • "Describe your experience with operating tools or machinery. What safety precautions do you take?"
  • "Imagine you're in the middle of a framing order, and a customer approaches for help on the sales floor. How do you prioritize?"
  • "How do you stay organized when managing multiple tasks and deadlines?"

• Company & Culture Fit:

  • "Why are you interested in working for Michaels, specifically in a framing role?"

  • "What does teamwork mean to you in a retail environment?"

  • "How do you handle repetitive tasks?" Portfolio Presentation Strategy:

• Since a formal portfolio isn't required, prepare a concise "story bank" of experiences. For each experience, use the STAR method (Situation, Task, Action, Result) to clearly articulate:

  • Situation: The context of the experience.
  • Task: What you needed to achieve.
  • Action: What specific steps you took.
  • Result: The outcome of your actions, quantifying achievements where possible (e.g., "increased sales by X%", "resolved X customer issues").

• Be ready to discuss your understanding of the framing process, even if it's theoretical, and how you would approach learning and executing it. Challenge Preparation:

• Be prepared for scenario-based questions where you'll need to demonstrate your problem-solving and decision-making abilities in a retail context.

• Practice articulating your thought process clearly and concisely, especially when discussing how you would handle customer interactions or operational tasks.

• If asked about specific framing techniques, be honest about your current knowledge and express eagerness to learn.

📝 Enhancement Note: Interview preparation should focus on behavioral questions, scenario-based problem-solving, and demonstrating a strong customer service and sales orientation. Researching Michaels' brand, values, and the "Elevated ABC Deliver" methodology will be crucial for tailoring responses.

📌 Application Steps

To apply for this operations position:

• Navigate to the Michaels Careers website or the provided Workday job portal link.

• Complete the online application form, ensuring all requested information is accurate and thoroughly filled out.

• Resume Optimization: Tailor your resume to highlight any relevant customer service, sales, retail, or hands-on production experience. Use keywords from the job description such as "customer service," "sales," "merchandising," "custom framing," "equipment operation," and "attention to detail." Quantify achievements whenever possible.

• Prepare for Interview Scenarios: Rehearse answers to common interview questions using the STAR method, focusing on examples that demonstrate your customer engagement, problem-solving, and operational execution skills.

• Research "Elevated ABC Deliver": Familiarize yourself with Michaels' customer service and sales methodology. Understanding this framework will significantly enhance your interview performance.

• Demonstrate Eagerness to Learn: As this role involves specialized skills, convey a strong willingness and aptitude for learning new processes, operating equipment, and mastering custom framing techniques.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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