Framer

📍 Job Overview

Job Title: Framer

Company: Michaels Stores

Location: Ventura-4850 Telephone Rd, Ventura, United States

Job Type: Part time

Category: Retail Operations / Art & Design Services

Date Posted: September 03, 2026

Experience Level: Entry Level (0-2 years)

Remote Status: On-site

🚀 Role Summary

• This role is centered around delivering exceptional customer experiences within a retail environment, specifically focusing on custom framing solutions.

• It involves building strong customer relationships through personalized design consultations and ensuring the accurate, high-quality production of framing orders.

• The position requires adherence to Standard Operating Procedures (SOPs) and company programs to maintain operational compliance and safety standards.

• Responsibilities extend to general store operations, including merchandising, inventory management, and supporting omni-channel processes.

📝 Enhancement Note: This role is fundamentally a customer-facing, sales-driven position within a specialized retail environment. While not a traditional "Revenue Operations" role, it requires operational excellence in sales execution, production management, and customer relationship building, which are critical components of a healthy GTM strategy at the store level. The focus on "Elevated ABC Deliver" and "personal designer" suggests a consultative sales approach.

📈 Primary Responsibilities

• Customer Engagement & Sales:

  • Act as a personal designer, utilizing the "Elevated ABC Deliver" methodology to build rapport and understand customer needs for custom framing solutions.
  • Drive sales and production results by effectively communicating value and closing framing orders.
  • Acknowledge customers promptly, assist them in locating products, and provide creative solutions to their framing needs.

• Custom Framing Production:

  • Complete custom framing orders with a high degree of quality and within established timelines.
  • Operate framing equipment and glass cutters safely and efficiently.

• Store Operations & Merchandising:

  • Maintain the ready-made frame department, SISO (Ship-from-Store), and Directed Replenishment areas to ensure visual standards and product availability.
  • Provide a safe, clean, and clutter-free store environment for customers.
  • Assist with truck un-load and stocking processes, ensuring adherence to truck standards and completion within budget.
  • Operate the cash register and execute cash handling procedures to company standards.

• Teamwork & Compliance:

  • Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements.
  • Support company shrink and safety programs.
  • Interact positively and respectfully with colleagues, promoting commitment to organizational vision and values.
  • Participate in other assigned duties as necessary.

• Omni-Channel Support:

  • Assist with omni-channel processes, which may include fulfilling online orders for in-store pickup or shipment.

📝 Enhancement Note: The responsibilities highlight a blend of sales, production, and general retail operations. The emphasis on "Elevated ABC Deliver" and "personal designer" points towards a structured sales process requiring consultative selling skills and a deep understanding of framing products and solutions. Managing "SISO" and "Directed Replenishment" involves inventory accuracy and fulfillment efficiency.

🎓 Skills & Qualifications

Education:

• While no specific degree is mandated, a strong aptitude for learning and applying new skills is essential. Experience:

• 0-2 years of experience in customer-facing roles, with a preference for retail environments.

• Experience in sales, particularly selling products or services directly to customers, is highly valued. Required Skills:

• Basic Computer Skills: Proficiency in using point-of-sale (POS) systems, basic software applications, and potentially internal inventory management tools.

• Basic Measuring Skills: Accurate measurement techniques are critical for custom framing orders.

• Framing Equipment Operation: Ability to safely and effectively operate specialized framing equipment (e.g., mat cutters, framing machines).

• Glass Cutting: Skill in safely and precisely cutting glass to size.

• Customer Service Excellence: Proven ability to engage customers, understand their needs, and provide solutions in a friendly and professional manner.

• Sales Acumen: Capability to identify sales opportunities, articulate product benefits, and close sales for custom framing services.

• Adherence to Procedures: Willingness and ability to follow Standard Operating Procedures (SOPs) and company guidelines.

Preferred Skills:

• Retail Experience: Prior experience working in a retail store environment.

• Consultative Selling: Experience in a role that requires understanding customer needs and recommending tailored solutions.

• Visual Merchandising: Understanding of how to present products effectively to enhance customer appeal.

• Inventory Management Basics: Familiarity with stock rotation, replenishment, and maintaining organized stock areas.

📝 Enhancement Note: The requirements are entry-level, focusing on foundational skills like basic computer literacy, precise measurement, and customer interaction. The emphasis on "framing equipment" and "glass cutting" indicates a need for hands-on technical aptitude. The preference for retail and consultative sales experience suggests that candidates who can demonstrate an ability to guide customers towards purchasing decisions will be highly regarded.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Custom Framing Case Studies: Examples of successfully completed framing projects, showcasing creativity, problem-solving, and customer satisfaction. Highlight the process from initial customer consultation to final product delivery.

• Sales Performance Metrics: If available, quantifiable achievements in sales, such as conversion rates, average order value, or specific sales targets met within previous roles.

• Process Documentation Examples: While not strictly required for this entry-level role, any documentation demonstrating an understanding of workflow optimization or process adherence (e.g., personal notes on efficient task completion) could be beneficial.

• Customer Interaction Examples: Anecdotes or descriptions of how you've successfully built customer relationships or resolved customer issues in previous roles.

Process Documentation:

• Candidates should be prepared to discuss their understanding of following established processes, such as:
  • Order Entry and Fulfillment: Describing how they would ensure accuracy in order details and timely completion.
  • Customer Consultation Flow: Articulating the steps they would take to guide a customer through the framing design process.
  • Store Operational Procedures: Demonstrating awareness of SOPs related to safety, merchandising, and cash handling.

📝 Enhancement Note: For an entry-level retail role like this, a formal "portfolio" in the traditional sense might not be expected. However, candidates are strongly advised to prepare examples and stories that demonstrate their practical skills in customer service, sales, and their ability to learn and follow operational processes. This can be presented through a well-structured resume and during the interview by referencing specific past experiences.

💵 Compensation & Benefits

Salary Range:

• Estimated Range: $17.00 - $20.00 per hour.

• Explanation: This estimate is based on the provided salary information and general retail industry benchmarks for similar roles in the Ventura, California area, considering the part-time nature and entry-level experience requirements. Cost of living in Ventura, CA, supports this range for an hourly associate position.

Benefits:

• Comprehensive Package: Michaels offers a range of benefits, with eligibility depending on position and hours worked. These may include:
  • Retirement Savings: 401(k) with employer match.
  • Health & Wellness: Medical, dental, and vision coverage; telemedicine services.
  • Financial Support: Employee Assistance Program, flexible spending accounts, commuter benefits, tuition assistance, adoption assistance, and various voluntary insurance options.
  • Perks: Employee discounts on Michaels products and access to partner discount programs.

Working Hours:

• Schedule: Part-time hours are offered. The role requires flexibility to work nights, weekends, and early mornings, aligning with retail operational needs. Total hours are estimated around 40 per week if considered full-time, but as part-time, it would be less.

📝 Enhancement Note: The salary range of $17.00-$20.00 per hour is explicitly stated in the provided information. The benefits listed are extensive for a part-time retail position, indicating Michaels' commitment to employee well-being. The mention of "overtime compensation" suggests that while part-time, hours could potentially exceed standard part-time limits on occasion.

🎯 Team & Company Context

🏢 Company Culture

Industry: Retail (Arts, Crafts, and Framing)

• Michaels operates in a highly competitive retail landscape, focusing on arts, crafts, home décor, and custom framing. The company aims to inspire creativity and celebration, positioning itself as a destination for DIY enthusiasts and those seeking personalized decor. The custom framing segment requires a focus on quality, design consultation, and customer trust.

Company Size: Large (Over 1,300 stores in North America)

• As a large retail organization, Michaels offers a structured environment with established processes and opportunities for growth. This size also implies a significant customer base and a need for efficient, scalable operations across all its locations.

Founded: 1973, Headquartered in Irving, Texas.

• With a long history, Michaels has built a strong brand presence and a deep understanding of its market. Its longevity suggests a stable company culture that likely values experience, customer loyalty, and continuous adaptation to retail trends. Team Structure:

• Store-Level Operations: The Framer will be part of a store team led by store management (Store Manager, Assistant Store Manager, Key Holders).

• Departmental Focus: This role is specifically within the Custom Framing department, requiring close collaboration with other in-store associates, especially those involved in sales and customer service.

• Cross-Functional Collaboration: Associates are expected to support various store functions, including stocking, merchandising, and omni-channel fulfillment, necessitating collaboration across different operational areas within the store.

Methodology:

• Customer-Centric Approach: The company emphasizes building customer relationships and providing solutions, as highlighted by the "Elevated ABC Deliver" methodology.

• Process Adherence: A strong focus on Standard Operating Procedures (SOPs) ensures consistency, quality, and compliance across all stores.

• Data-Driven Improvement: While not explicitly detailed for this role, a large retail organization like Michaels likely uses sales data, inventory metrics, and customer feedback to inform operational strategies and drive continuous improvement.

Company Website: https://www.michaels.com/

📝 Enhancement Note: The company context highlights a large, established retail entity with a strong focus on customer experience and operational consistency. The Framer role is embedded within a physical store, demanding strong interpersonal skills and adherence to store-level operational protocols. The "Elevated ABC Deliver" methodology points to a structured approach to customer engagement and sales.

📈 Career & Growth Analysis

Operations Career Level: Associate/Specialist (Entry-Level)

• This position is an entry-level role within the retail operations framework. It focuses on executing specific operational tasks related to sales, customer service, and production within the custom framing department. It serves as a foundational role for individuals looking to gain experience in retail operations and customer-facing sales. Reporting Structure:

• The Framer typically reports to the Store Manager or an Assistant Store Manager, depending on the store's organizational structure. They may also take direction from a Department Lead or Key Holder responsible for the framing area. Operations Impact:

• Direct Revenue Generation: The Framer directly contributes to store revenue through the sale of custom framing services and related products.

• Customer Loyalty & Retention: By providing excellent customer service and high-quality framing solutions, they play a crucial role in building customer loyalty and encouraging repeat business.

• Brand Representation: As a front-line associate, their interactions shape the customer's perception of the Michaels brand, influencing overall customer satisfaction and brand reputation.

• Operational Efficiency: Adherence to SOPs, efficient production, and accurate order fulfillment contribute to the smooth functioning of the framing department and the store overall.

Growth Opportunities:

• Skill Development:

  • Advanced framing techniques and design principles.
  • Enhanced sales and consultative selling skills.
  • Proficiency in POS systems and other retail technologies.
  • Understanding of visual merchandising and inventory management.

• Career Progression:

  • Lead Framer/Department Specialist: With demonstrated expertise and performance, advancement to a lead role within the framing department.
  • Key Holder: Taking on additional responsibilities for store opening/closing and basic management tasks.
  • Sales Associate/Specialist: Transitioning to other specialized sales roles within the store (e.g., craft specialist).
  • Assistant Store Manager: Potential pathway into store management roles, requiring broader operational and leadership skills.
  • Cross-Departmental Opportunities: Gaining experience in various store functions can lead to broader retail management roles.

📝 Enhancement Note: The growth path for an entry-level Framer is primarily within the store environment, moving from execution to potentially leading a department or transitioning into broader store management. The emphasis is on developing practical retail skills, customer service expertise, and sales proficiency. The "operations impact" is measured through direct sales, customer satisfaction, and contribution to efficient store functioning.

🌐 Work Environment

Office Type: Retail Store Environment

• The work environment is a public retail store setting, characterized by customer traffic, product displays, and a dedicated custom framing area (frame shop). Office Location(s):

• Ventura-4850 Telephone Rd, Ventura, California.

• The role is based within a specific Michaels store location. Workspace Context:

• Customer-Facing Areas: Primarily involves interacting with customers on the sales floor and within the frame shop. This space is climate-controlled.

• Production Area (Frame Shop): Contains specialized equipment like glass cutters and heat presses, requiring careful operation and adherence to safety protocols. Some stock rooms may not be climate controlled.

• Collaborative Environment: Works closely with fellow store associates and reports to store management. Teamwork is essential for managing customer flow, completing tasks, and supporting overall store operations.

• Tools & Technology: Access to POS systems, framing equipment, glass cutters, and potentially inventory management tools.

Work Schedule:

• Flexibility Required: Work hours include nights, weekends, and early mornings to accommodate customer traffic and operational needs. The role is part-time.

• Physical Demands: Involves regular bending, lifting (heavy boxes and frames), carrying, reaching, stretching, and remaining standing for extended periods. Accessing high shelves may require a ladder.

📝 Enhancement Note: The work environment is typical for retail, demanding physical stamina and adaptability to varied schedules. The frame shop itself presents specific operational considerations due to the tools and materials involved. The role requires a balance between customer interaction and the physical demands of production and stock management.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely a phone or online application review, focusing on basic qualifications and experience.

• In-Person Interview: A one-on-one or panel interview at the store location.

  • Focus: Assessing customer service skills, sales aptitude, problem-solving abilities, and cultural fit.
  • Behavioral Questions: Expect questions about past experiences related to customer interactions, handling difficult situations, teamwork, and sales performance.
  • Situational Questions: Scenarios will be presented to gauge how candidates would handle specific customer requests or operational challenges.

• Skills Demonstration: May involve a brief demonstration of basic measuring skills or a discussion about how they would approach a framing consultation.

• Background Check: Standard for retail positions.

Portfolio Review Tips:

• Resume Emphasis: For this role, the resume is paramount. Highlight:

  • Specific customer service achievements.
  • Any sales performance metrics or successful sales experiences.
  • Experience with tools, equipment, or technical tasks.
  • Examples of problem-solving or initiative.

• Anecdotal Evidence: Be prepared to share specific examples (stories) during the interview that illustrate your skills in:

  • Building customer relationships.
  • Overcoming sales objections.
  • Handling challenging customer situations.
  • Demonstrating attention to detail and accuracy.
  • Working effectively in a team.

• Showcase Practical Skills: If you have prior experience with art, framing, or similar crafts, mention it. If you have personal projects, be ready to discuss them briefly to show passion and skill.

Challenge Preparation:

• Customer Scenario: Practice how you would greet a customer entering the framing department, inquire about their needs, and guide them through the design process. Consider potential questions about matting, framing styles, glass types, and budget.

• Problem-Solving: Think about how you would handle a situation where a customer is unhappy with a finished framing order or if there's a delay in production.

• Sales Pitch: Be ready to articulate the value proposition of Michaels' custom framing services over DIY or other alternatives.

📝 Enhancement Note: The application process for this role is typical for retail associate positions. While a formal portfolio isn't standard, candidates should prepare concrete examples and stories to demonstrate their skills and experience during the interview. The focus will be on practical application of customer service, sales, and operational skills within a retail context.

🛠 Tools & Technology Stack

Primary Tools:

• Point of Sale (POS) System: Essential for processing transactions, managing customer orders, and potentially accessing product information. Familiarity with modern POS interfaces is beneficial.

• Custom Framing Software/Design Tools: While the specific software isn't named, candidates should be comfortable learning and using software for designing frame layouts, calculating costs, and generating order details.

• Measuring Tools: Tape measures, rulers, and potentially specialized framing jigs. Accuracy is key.

• Glass Cutter: A specialized tool requiring skill and safety precautions.

• Framing Equipment: Various machines for cutting mats, joining frames, and potentially heat presses for mounting.

Analytics & Reporting:

• Sales Reports: Basic understanding of how to read sales figures and performance metrics related to framing sales.

• Inventory Management Systems: May be used for tracking stock levels of frames, mats, and supplies.

CRM & Automation:

• Customer Database (within POS/Framing Software): Used to track customer orders, preferences, and contact information. Building customer relationships is a core aspect, so understanding how to utilize customer data effectively is important.

• Internal Communication Tools: Email, store communication boards, or digital messaging systems for team coordination.

📝 Enhancement Note: The technology stack is primarily focused on point-of-sale and specialized framing production tools. The emphasis is on practical, hands-on operation of equipment and software directly related to customer transactions and order fulfillment. Proficiency in learning new software and equipment quickly is a key expectation.

👥 Team Culture & Values

Operations Values:

• Customer Focus: Prioritizing customer needs and satisfaction above all else, ensuring a positive and memorable experience.

• Creativity & Passion: Fostering an environment that celebrates creativity and encourages associates to share their passion for art and design.

• Teamwork & Collaboration: Working together effectively to achieve store goals, support colleagues, and ensure smooth operations.

• Quality & Craftsmanship: Commitment to delivering high-quality custom framing solutions that meet customer expectations and reflect positively on the brand.

• Efficiency & Accountability: Adhering to procedures, managing time effectively, and taking ownership of tasks and responsibilities.

Collaboration Style:

• Supportive & Helpful: Associates are encouraged to assist each other in serving customers, completing tasks, and learning new skills.

• Open Communication: Encouraging clear communication regarding customer needs, operational challenges, and team goals.

• Process-Oriented: Working within established SOPs to ensure consistency and efficiency, while also being open to feedback for process improvement.

• Customer-Driven: All team efforts are ultimately directed towards enhancing the customer experience and driving sales.

📝 Enhancement Note: The culture at Michaels emphasizes a blend of customer service excellence, creative passion, and operational discipline. The collaborative style is geared towards achieving shared store objectives, with a strong emphasis on teamwork and mutual support in serving customers and maintaining store standards.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Sales & Production: Effectively managing time between customer consultations, sales activities, and the physical demands of custom framing production.

• Meeting Customer Expectations: Handling diverse customer needs, budgets, and design preferences, while ensuring the final product meets high-quality standards.

• Pace of Retail: Adapting to the fast-paced nature of a retail environment, especially during peak seasons or busy weekends.

• Physical Demands: The role requires physical stamina for standing, lifting, and manual tasks, which can be challenging for some.

• Learning Curve: Mastering the operation of framing equipment, design software, and specialized sales techniques.

Learning & Development Opportunities:

• Framing Skills Specialization: Deepening expertise in custom framing design, materials, and advanced techniques.

• Sales & Customer Service Enhancement: Developing advanced consultative selling skills and techniques for building strong customer relationships.

• Retail Operations Management: Gaining exposure to broader store operations, inventory management, merchandising, and team leadership.

• Product Knowledge: Expanding knowledge of art, design principles, and various framing materials.

• Cross-Training: Opportunities to learn about other departments or roles within the store.

📝 Enhancement Note: The primary challenges revolve around time management, customer satisfaction, and the physical demands of the job. Growth opportunities are focused on developing specialized skills within the framing domain and expanding into broader retail operations and leadership roles.

💡 Interview Preparation

Strategy Questions:

• Customer Interaction: "Describe a time you helped a customer find the perfect solution for their needs. How did you approach the interaction?" (Focus on your consultative approach and problem-solving).

• Sales Experience: "Tell me about a time you successfully sold a product or service to a customer. What was your strategy?" (Highlight your ability to identify needs and close sales).

• Handling Challenges: "Imagine a customer is unhappy with their custom framing order. How would you handle this situation?" (Demonstrate empathy, problem-solving, and adherence to company policy).

• Teamwork: "Describe a situation where you worked effectively as part of a team to achieve a goal." (Showcase collaboration and support for colleagues).

• Operational Understanding: "How would you ensure accuracy when taking a custom framing order?" (Emphasize attention to detail and process adherence).

Company & Culture Questions:

• Motivation: "Why are you interested in Michaels and this specific Framer role?" (Connect your skills and interests to the company's mission and the role's responsibilities).

• Values Alignment: "What does excellent customer service mean to you?" or "How do you contribute to a positive team environment?" (Align your answers with Michaels' stated values).

• Understanding the Business: "What do you know about Michaels and our custom framing services?" (Show that you've done your research).

Portfolio Presentation Strategy:

• Resume Walkthrough: Be prepared to walk through your resume, highlighting relevant experiences and skills that directly map to the Framer role.

• Anecdotal Storytelling: For behavioral questions, use the STAR method (Situation, Task, Action, Result) to structure your answers clearly and effectively.

• Showcase Enthusiasm: Express genuine interest in art, design, and helping customers create beautiful framed pieces.

📝 Enhancement Note: Interview preparation should focus on demonstrating strong customer service instincts, a knack for sales, attention to detail, and a willingness to learn and follow procedures. Using specific examples from past experiences will be crucial for illustrating these qualities.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided link on the Michaels Careers website.

• Resume Optimization: Tailor your resume to highlight relevant customer service, sales, and any experience with tools or detailed work. Use keywords from the job description such as "customer service," "sales," "framing," "measuring skills," and "basic computer skills."

• Prepare Your Stories: Think of specific examples from your past work or personal life that demonstrate your ability to build customer relationships, solve problems, work accurately, and handle challenging situations. Be ready to share these using the STAR method.

• Research Michaels: Familiarize yourself with Michaels' mission, values, and their custom framing services. Understand their commitment to creativity and customer experience.

• Practice Your Interview Answers: Rehearse responses to common interview questions, focusing on clarity, conciseness, and demonstrating your suitability for the role and company culture.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.